Pro: "Crew was excellent.."
Contra: "For the passengers who have to go through for long hours layovers, airport must provide the access of lounge or hotel otherwise where the passengers will stay for 12 hours? The rule should be applicable for the passengers who upgrade to the Business class"
Pro: "Brought me to liberty. The Kingdom of Thailand. Great Airline. Reasonable Price. Excellent treatment at Dubai international airport. TSA was also good at Liberty International Airport."
Contra: "Long boarding lines at Liberty International Airport."
Contra: "Thx crew seemed s little slow (almost 2 hours) with getting us dinner for a very late night flight (10:45 pm). It just makes for not very much time to sleep."
Pro: "Seat was fine for size of plane and comfortable for a night flight. Food was flavoursome and nice."
Contra: "Had a problem with the two socket headphone Jack as it was not seating correctly so only got sound out of one ear mostly"
Contra: "Evrything was fantastic"
Pro: "Great food. Had my own row, very comfortable. Kind and helpful crew. Amazing entertainment options."
Pro: "Crew were great! Emergency exit was great too"
Pro: "The seating was comfortable with nice ambience."
Contra: "The crew was polite in talking but arrogant in nature."
Pro: "Of the enormous amount of entertainment available, even I found something to keep me occupied."
Contra: "Perhaps boarding."
Pro: "My mom was very happy with food and specially the open seats."
Pro: "Great service"
Contra: "The entertainment tv didn’t stay in the right position and the touchscreen didn’t respond all the time."
Pro: "Staff helpful and courteous under difficult conditions."
Contra: "People were allowed wheel chairs without a doctor'snote. 59 wheel chairs passengers is ridiculous. Make it a requirement wheel chair assistance required a doctor's note. And check hand luggage weight. Many bags excceeded the limit."
Contra: "Very bad service we press the light no one comes and the food is really bad and my mom we to go get a cup of tea for her headache and the crew member got really mad saying where is your cup we aren’t going to give you a cup where is your cup"
Contra: "No lounge. No notification that the lounge is closed. No compensation in a lounge replacement form just a shitty $40 voucher"
Contra: "The plane is great but the young gentlemen next to me is 300lb+(my best guest He's at least 6'2" possibly in his teen or early 20s) Don't get me wrong but to sit in coach for 14 hours with him in the middle seat is kind of a nightmare. Half of the way we all went to a bathroom and I don't blame him but the bathroom must be to small to clean up himself for I have to sit with feces smell for the rest of the flight. Imagine that. This is my second leg of this long flight from BKK to NYC. The first leg to dubai is horrible enough but this one top that by far!!!!"
Pro: "Ice entertainment is great"
Contra: "Food was bland, repetitive (poor choice and variety) Crew was unwelcoming. Had to ask multiple times for water, soda and also take away plates I have travelled emirates before so this flight was bad compared to previous experiences"
Pro: "It's time to check the competition."
Contra: "Emirates is (just) OK in a business class (never trier economy in Emirates), but I have a very strong feeling they should be much better. Cabine interior should be much better (it's old, seats are not full beds and are somehow narrow). Food offering should be improved (continental breakfast - what king of cost-cutting is that???). What is really good is in-flight entertaintement system. But you don't pay for a business class to watch movies, right?"
Pro: "The crew and my fruit platter."
Contra: "So many screaming babies. So many passsengers wanting a few upgrade. And a sick passenger that had to deplane resulting in delayed take off. The crew were saints- composed, polite, and embodied team spirit. So many screaming babies."
Contra: "Food was the worst, service extremely poor"
Pro: "Good space and entertainment. Crew was excellent. Really enjoyed it."
Contra: "Food. It’s plane food wasn’t impressed."
Pro: "The seats are relatively good on the newer A380s. The film selection was good."
Contra: "The meal was poor."
Contra: "Didn't leave the UK, volcano"
Pro: "Food, staff, seats, quality and feel of cabin"
Contra: "The cabin is heavily perfumed. I coughed most of the flight from the various scents. You could tone it down a bit."
Pro: "Nothing. Will not travel again on Emirates"
Contra: "Food Comfort level Flight delay"
Contra: "The bus ride took over 10 mins. Why are flights to South Asia and other developing countries not given boarding via the bridge? Horribly long bus ride at DXB for flight to DEL."
Pro: "Good movie choices"
Contra: "Boarding delayed, no information given to passengers Rush and push Not enough seating at airport Food was okay, so so Crew was okay, no compliments nor complaints"
Pro: "The in-flight service of Emirates Airlines is superb and Flight Attendants as helpful, courteous and diligent in their duties. I highly admire their professionalism and client service."
Pro: "Pretty uniforms and good service: Polite, gentle, helpful"
Pro: "Well trained crew, layout of aircraft and comfort, wide choice of entertainment, smoothness of ride"
Contra: "boarding was rather disorganized mob scene"
Contra: "The seats are small , its hard to move, sleep or to do anything For 15 hours flight you need a little bit more space. But everything else was great"
Pro: "Good, friendly service. Also was given a meal for a 1.5 hr flight!"
Contra: "Noisy kids and parents along 14 hours of flight. When arrived at Dubai, we had a long ride of a bus, walking, and transited by train - overall 35 minutes."
Pro: "Nice comfy and roomy seats. Excellent service."
Pro: "Every thing was ok.but not excellent"
Contra: "Specially for getting down from the plane we had to use stairs that is not good specially for senior citizens."
Pro: "Reservation and boarding process are good. The condition of the aircraft is excellent. Onboard service is also good."
Contra: "The taste of food served was far below standard. I had hard time eating their food. Emirates used to serve better food in the past but in recent time the quality has worsen."
Contra: "I watched only one movie, but the selection seemed good."
Contra: "Luggage didn't make the transfer in Dubai. Arrived 2 days later."
Pro: "I got bumped up to business class. Excellent service"
Contra: "I stayed in line for 4 hours to get checked it."
Contra: "Flights are always good but back office staff is always careless not to bother any complaints or never solved any complaints they do not care of customer bcoz they have business thier is no other airline right now but in future may be they loose customer like me"
Contra: "Boarding was so messy. Not organized at all. Discipline among passengers and ground crew is missing!"
Contra: "Inflight Entertainment System completely dead. Was offered a piece of chocolate from biz class. Haha."
Contra: "The crew was not enough for so many people, they looked stressed and some of them were not very nice. The seat spaces were too small for such a long trip (13 hrs) + we had 1 hour delay in Dubai."
Pro: "I liked the fact that is finished"
Contra: "The staff in the airport. The fact that even though i booked and checked in before and had my printed boarding pass. I reach the airport and was told. The flight is full. Next day you fly"
Pro: "Flights were on time."
Contra: "Crew was pathetic with no compassion towards customer."
Check in was grueling. First time people were having a hard time. Air Canada did not acknowledge that I had already paid for my two checked bags. Now I have to chase the refund. Another person next to us experienced the same thing. Very poor customer service.
Pro: "I had a row to myself which was pleasant , the crew was very attentive and did assist when needed ... the ride was smooth"
Contra: "Snacks should at least be offered I came prepared but young children and teens tend to get hangry ... maybe more options for drinks as that’s all we get served?"
Pro: "Yes, the seat was good. The crew was good. The food was average."
Contra: "Diversity (for the food) and free alcohol (1-2 drinks are reasonable for 11 hours flight)"
Pro: "New airbus 350-390 are worst than older planes. Economic class space is even smaller now, no storage space for the last few rows"
Contra: "Last 3-5 central rows in economy class have no space for carryons. On top of that, at arrival we realized they have lost our bagage, all 6, so we’re left with carryons. This may be our very last trip with Lufthansa."
Pro: "The set was super comfortable"
Contra: "Everything was excellent"
Pro: "The people at the gate. Excellent the girl from El Salvador"
Contra: "The worst, the attitude of a crew member named Andrew."
Pro: "Slightly frayed due to weather- we were kept up to date"
Contra: "No more seats, rescheduled for the next day. poor service"
Pro: "The seat space was good and the flight ended without incident."
Contra: "The flight was delayed which happens, but there was no communication as to why or how long it would be or any other information. In flight the crew were barely visible as I had to ask for refreshments and then they brought it around for everyone. Next was cleanup which took way longer before it showed up."
Contra: "Probably not an Air Canada issue but we went to departures and were well through the process when we were told that our bag would have to be checked (which was obvious). The lady acted like it was my fault that the other person had let me through with a cart and a full sized suitcase. A second young lady was a bit more sympathetic and helpful. Thankfully we arrived at the airport well in advance."
Pro: "The food was ok. Movie selection was decent and the screens are a lot better than on jet airways."
Contra: "Boarding was a little delayed. Service was a little slow, but the crew was courteous and did their best."
Pro: "Flight cancelled due to weather, the workers made it seamless."
Contra: "Had to tack on extra expenses for food while waiting for the next flight. Should have gotten some type of vouchers to cover meals at the very least during cancellations. That would be next level."
Pro: "I was put on hold for a flight that went 2 hours earlier. Almost no waiting at all and staff was very helpful! This only works if you just have carry-on baggage. Everyone was concerned to get me to the flight on time from Checking-in to boarding! Also they were taking care of my backpack that didn't fit in the storage because it was full already. Thank you! I will definetly choose AirCanada again in the future!"
Pro: "The crew is always tops. Despite being out of coffee, they were good-natured and funny and kind."
Contra: "My seat was super uncomfortable for some reason. Maybe the cushion was coming off? I couldn't adjust it because the guy next to me was so tall and taking up so much room (not his fault!) So anyway my butt totally fell asleep because this weird hard line/bar was poking me."
Contra: "I thought I was getting a good deal compared to other airlines but was shocked later to learn I had to pay extra to reserve a seat. When this was added it actually cost more. No entertainment for an 8 hour international flight! Really? Only one checked bag for an international flight. I’ve experienced much better on other airlines."
Contra: "As soon as I got on the plane everything was fine but this flight was also delayed by an hour and I had my relatives waiting for me. On top of that they sent my bag to Buenos Aires which was the planes next destination. My bag was eventually brought to my home. Overall the experience with Air Canada has been horrible. And I lost 2 full days because of the airlines' delayed flights."
Pro: "Brand new aircraft"
Contra: "Not gourmet not even fast food. A lot of area for improvement."
Pro: "Long slow lines. Insufficient signage for US Global Entry. Too few and slow US Customs. Largest plane ever flown to Florida from Northeast."
Pro: "I didn't like anything."
Contra: "I was stuck in immigration for about an hour. The screening process at this airport is so laborious. You have to wait on a bench until they call your name and they don't care if your flight is about to be boarding. I understand that immigration is necessary but they could at least have people form a queue instead of having us wait for our names to be called. I told them that my flight would be boarding in 25 minutes and they told me "Oh, don't worry, they'll just put you on the next flight". But when I got to my airline to check in, they charged me $150. I needed that $150 to pay some bills when I got back home."
Contra: "Food options weren't given until flight attendant was walking the aisle which was too late to obtain payment to tender for a meal option."
Contra: "Rouge legroom has gotten to the point of being dismal. The seats are thin and uncomfortable - don't even try reclining though, or you'll be in the face of the person behind you. I buy flight passes which are good on Air Canada as well but Air Canada has taken away all the non- Rouge flights and I am left with no choice. On a 5pm flight out of Toronto, all the hot food choices were gone by the time they were 8 rows into food and beverage service. I'm seriously thinking of moving my loyalty status to West Jet. If only they had flight passes."
Pro: "It got me where I needed to be."
Contra: "Temperature was very cold at times."
Pro: "Service was good, everything normal"
Contra: "Entertainment sucks.. You sit in a chair for however long and can't do anything. The planes for rouge are so old!"
Pro: "I think I got great fair, so thanks for that! getting a boarding pass was easy....it was nice experience."
Contra: "I know it is a short flight....but how much does it cost to offer a snack and drink....$4/5 may be. we start quite early from home....flight may be just 1 and half hour but total journey for us takes more than 4 hours."
Contra: "We were very unhappy that the flight was delayed by 35 minutes in Munich causing us to miss our connecting flight by 15 minutes… We only had an hour to get through customs and get to our next flight that should've been accounted for by kayak"
Contra: "My flight was changed and I wasn't informed - I cleerly checked my information beforehand but it would be nice if flights were to change by two hours, to know in advance so arrangements could be made"
Pro: "The service was overall really good!"
Contra: "The only thing that put me off was my boarding group number."
Pro: "- plane had more legroom than the usual - plane left and landed on time, an always welcome outcome for an AC flight - in flight movie selection was good"
Contra: "- plane was overbooked, and boarding took a while - staff only offered drink refreshments (ex. coke, coffee, etc) once, rather than the usual twice. The other time they just came by with water, which the flight attendant accidentally over-poured and spilled some on the middle passenger between me and the attendant. Good thing it was only water... - more turbulence than usual, but out of the control of the pilot"
Pro: "I liked that is an all business carrier, the steward was personable and totally on charged. For a short flight it was excellent !!"
Pro: "I liked the vegetarian options for food."
Contra: "We got to the airport 2 and a half hours early, and thank goodness: check in took forever and they obviously didn't have enough staff, and never fixed that. Had to rush through everything else. Crew was unhelpful for those of worried about missing our connecting flights since the plane was late: those on board said they had no way to know and to ask the gate agent when we landed, the gate agent scoffed at us saying they had no way to know. I've been on flights where the crew kindly gave out connection information, so this is lazy on Air Canada's part."
Pro: "Cleanliness, crew (in general)."
Contra: "Problems with entertainment system sound seem to be a recurring problem aboard aircrafts - the jacks seem to be in bad shape in most, whether for the provided eraphones or those brought on board."
Pro: "Air Canada's excellent and consistent performance and delivery of services.!! I have been flying with your company since 1970 and I have enjoyed every trip with your Company.... Thank you!!"
Pro: "The flight was pretty good. The flight attendants were very nice. The seats are pretty roomy and Im about 6'3. The seat backs have a nice screen and a usb port as well as a standard electrical plug."
Contra: "Checking in was terrible there and back. On the way to vancouver we showed up 2 hours early but the computers went out about 20 minutes after we arrived and stayed off till after our flight. No apologies, no responsibilities taken. That day was part of our small vacation. We got put on standby for the next flight 7 hours later. My family layed around the terminal without 100% surety that we'd get the next flight. We did but they split us up. I switched seats with someone and we all sat in the very rear seat of the plane, which was hard on my long legs and just added to a terrible experience. Ruined a whole day of vacation. Coming back the check in was just rudeness. A stark difference from the flight itself."
Pro: "When our flight was delayed 7 hours due to a maintenance issue, air canada did find another plane"
Contra: "The plane was dirty, smelly, 7 hours late. We sat in the Tarmac for 4 hours with one bag of pretzels and a small water. Completely unacceptable. Never again."
Pro: "I liked all the assistant they gave to make a person comfortable."
Contra: "That we had no choice for the seat on the plane"
Pro: "Beautiful Planes , the rouge line is cheap on their international flights but only first class gets free entertainment . I was first class but my friend was economy and luckily had her own iPad or would not have been able to use anything , that being said the movies for her were still not free . The food was good as well and their regular planes from Europe are very large and beautiful"
Contra: "Worst experiences I've had with customer service . The flight crew were fine but all ground service appeared overwhelmed and unable to assist customers . I had a flight to Athens that was in final boarding my friend still has not arrived the first person I asked said she didn't have time to look if she was still on the flight , the second told me it was private info and finally a 3rd let me know she had been rerouted and would arrive 8 hours after me in Athens and that her bag though made my flight . She did last minute make it via running to our plane but in that time they had given her seat away, she had to prove that she paid did and deserved a flight . The way home from Athens all of my aid Canada flights were delayed and late . I had a 3.5 hour layover in Seattle to switch carriers to make it home , my flight out of Vancouver was 2.5 hours delayed that they continually said was only another 10 minutes , versus being upfront that it was severely delayed . Long story worst experience I've had ."
Pro: "Flight attendant's were friendly amid the circumstances."
Contra: "Our first flight was cancelled 15 minutes before scheduled take-off. upon being bumped to another flight two hours later, that flight was delayed two hours after an issue during take-off. We remained on the plane while mechanic/engineering staff rectified the problem. We booked a flight to save time on driving. We would have arrived earlier had we drove. I understand things happen, but the airline eneds to take responsibility and show some good customer service. Aside from the pilot, no apology given, no reimbursement offered. Disappinting. Air Canada is now a last-resort option for a frequent flyer like myself."
Pro: "I really liked that there were free in-flight movies/tv and that everyone had their own screens so you could choose what to watch or you could have a map pulled up on the screen to show you how far you have travelled and how much further you have left to travel."
Contra: "There wasn't any food offered, no free peanuts/pretzels or food to buy. It wasn't the end of the world or anything but it seemed kind of odd to me. It's also a good thing that I had a movie option because if I didn't then my entire flight would have been filled with the sounds of some children's show that was blasting from a parents laptop and could be heard throughout the entire plane. I was really surprised that none of the flight attendants either asked them to turn it down to a reasonable volume or requested that they give the child headphones."
Pro: "I liked having the pillow and blanket giving to us. So great!"
Pro: "Cabin crews and the actual flight was an alright experience, it was the personnel on the ground."
Contra: "Lack of personnel in cdg for checking bags & rude personnel on the ground."
Pro: "I love how the flight attendants were courteous and I did not feel neglected at all. I was a smooth flight and would gladly fly AIr Canada again"
Contra: "There was nothing that I did not like about the flight."
Pro: "Nice flight attendants"
Contra: "In flight entertainment wasn't working on my seat."
Contra: "The movies selection is not good"
Pro: "Nice crew, complimentary drink during flight, I only brought carry-on bags so I didn't have to worry about tracking down any lost luggage, but I didn't hear about anyone else on my flight having a problem with their bags so eh."
Contra: "There isn't much space between rows on air canada planes. I'm only 5'6" and it felt a little too close for comfort"
Contra: "We had a short time between flights. Custom wasn't to bad but having to get through security again was a mess. The security guard at first location told us the floor above was moving faster and had more doors. We were in a hurry and changed lines and the other was worse we walked up to gate right in time."
Pro: "Crew very attending, helpful."
Pro: "flight crew were professional, polite, well groomed and personable."
Contra: "plane was dirty"
Pro: "nothing was overpowering good, just an average flight there & back"
Contra: "the entertainment system was terrible"