The flight crew was amazing! Kind, helpful!
Comfort and space in Business Class. Also the food and wine selection was excellent
Emirates is top notch. I would travel with them again in a heartbeat.
Pro: "Crew was excellent.."
Contra: "For the passengers who have to go through for long hours layovers, airport must provide the access of lounge or hotel otherwise where the passengers will stay for 12 hours? The rule should be applicable for the passengers who upgrade to the Business class"
Pro: "Brought me to liberty. The Kingdom of Thailand. Great Airline. Reasonable Price. Excellent treatment at Dubai international airport. TSA was also good at Liberty International Airport."
Contra: "Long boarding lines at Liberty International Airport."
Contra: "Thx crew seemed s little slow (almost 2 hours) with getting us dinner for a very late night flight (10:45 pm). It just makes for not very much time to sleep."
Pro: "Seat was fine for size of plane and comfortable for a night flight. Food was flavoursome and nice."
Contra: "Had a problem with the two socket headphone Jack as it was not seating correctly so only got sound out of one ear mostly"
Contra: "Evrything was fantastic"
Pro: "Great food. Had my own row, very comfortable. Kind and helpful crew. Amazing entertainment options."
Pro: "Crew were great! Emergency exit was great too"
Pro: "The seating was comfortable with nice ambience."
Contra: "The crew was polite in talking but arrogant in nature."
Pro: "Of the enormous amount of entertainment available, even I found something to keep me occupied."
Contra: "Perhaps boarding."
Pro: "My mom was very happy with food and specially the open seats."
Pro: "Great service"
Contra: "The entertainment tv didn’t stay in the right position and the touchscreen didn’t respond all the time."
Pro: "Staff helpful and courteous under difficult conditions."
Contra: "People were allowed wheel chairs without a doctor'snote. 59 wheel chairs passengers is ridiculous. Make it a requirement wheel chair assistance required a doctor's note. And check hand luggage weight. Many bags excceeded the limit."
Contra: "Very bad service we press the light no one comes and the food is really bad and my mom we to go get a cup of tea for her headache and the crew member got really mad saying where is your cup we aren’t going to give you a cup where is your cup"
Contra: "No lounge. No notification that the lounge is closed. No compensation in a lounge replacement form just a shitty $40 voucher"
Contra: "The plane is great but the young gentlemen next to me is 300lb+(my best guest He's at least 6'2" possibly in his teen or early 20s) Don't get me wrong but to sit in coach for 14 hours with him in the middle seat is kind of a nightmare. Half of the way we all went to a bathroom and I don't blame him but the bathroom must be to small to clean up himself for I have to sit with feces smell for the rest of the flight. Imagine that. This is my second leg of this long flight from BKK to NYC. The first leg to dubai is horrible enough but this one top that by far!!!!"
Pro: "Ice entertainment is great"
Contra: "Food was bland, repetitive (poor choice and variety) Crew was unwelcoming. Had to ask multiple times for water, soda and also take away plates I have travelled emirates before so this flight was bad compared to previous experiences"
Pro: "It's time to check the competition."
Contra: "Emirates is (just) OK in a business class (never trier economy in Emirates), but I have a very strong feeling they should be much better. Cabine interior should be much better (it's old, seats are not full beds and are somehow narrow). Food offering should be improved (continental breakfast - what king of cost-cutting is that???). What is really good is in-flight entertaintement system. But you don't pay for a business class to watch movies, right?"
Pro: "The crew and my fruit platter."
Contra: "So many screaming babies. So many passsengers wanting a few upgrade. And a sick passenger that had to deplane resulting in delayed take off. The crew were saints- composed, polite, and embodied team spirit. So many screaming babies."
Contra: "Food was the worst, service extremely poor"
Pro: "Good space and entertainment. Crew was excellent. Really enjoyed it."
Contra: "Food. It’s plane food wasn’t impressed."
Pro: "The seats are relatively good on the newer A380s. The film selection was good."
Contra: "The meal was poor."
Contra: "Didn't leave the UK, volcano"
Pro: "Food, staff, seats, quality and feel of cabin"
Contra: "The cabin is heavily perfumed. I coughed most of the flight from the various scents. You could tone it down a bit."
Pro: "Nothing. Will not travel again on Emirates"
Contra: "Food Comfort level Flight delay"
Contra: "The bus ride took over 10 mins. Why are flights to South Asia and other developing countries not given boarding via the bridge? Horribly long bus ride at DXB for flight to DEL."
Pro: "Good movie choices"
Contra: "Boarding delayed, no information given to passengers Rush and push Not enough seating at airport Food was okay, so so Crew was okay, no compliments nor complaints"
Pro: "The in-flight service of Emirates Airlines is superb and Flight Attendants as helpful, courteous and diligent in their duties. I highly admire their professionalism and client service."
Pro: "Pretty uniforms and good service: Polite, gentle, helpful"
Pro: "Well trained crew, layout of aircraft and comfort, wide choice of entertainment, smoothness of ride"
Contra: "boarding was rather disorganized mob scene"
Contra: "The seats are small , its hard to move, sleep or to do anything For 15 hours flight you need a little bit more space. But everything else was great"
Pro: "Good, friendly service. Also was given a meal for a 1.5 hr flight!"
Contra: "Noisy kids and parents along 14 hours of flight. When arrived at Dubai, we had a long ride of a bus, walking, and transited by train - overall 35 minutes."
Pro: "Nice comfy and roomy seats. Excellent service."
Pro: "Reservation and boarding process are good. The condition of the aircraft is excellent. Onboard service is also good."
Contra: "The taste of food served was far below standard. I had hard time eating their food. Emirates used to serve better food in the past but in recent time the quality has worsen."
Contra: "I watched only one movie, but the selection seemed good."
Contra: "Luggage didn't make the transfer in Dubai. Arrived 2 days later."
Pro: "I got bumped up to business class. Excellent service"
Contra: "I stayed in line for 4 hours to get checked it."
Contra: "Flights are always good but back office staff is always careless not to bother any complaints or never solved any complaints they do not care of customer bcoz they have business thier is no other airline right now but in future may be they loose customer like me"
Contra: "Boarding was so messy. Not organized at all. Discipline among passengers and ground crew is missing!"
Contra: "Inflight Entertainment System completely dead. Was offered a piece of chocolate from biz class. Haha."
Contra: "The crew was not enough for so many people, they looked stressed and some of them were not very nice. The seat spaces were too small for such a long trip (13 hrs) + we had 1 hour delay in Dubai."
Pro: "I liked the fact that is finished"
Contra: "The staff in the airport. The fact that even though i booked and checked in before and had my printed boarding pass. I reach the airport and was told. The flight is full. Next day you fly"
The airport at Bucharest is a nightmare. Rude agents at the Delta partners desks and no directions for finding the correct place to go. Boarding at Amsterdam took over one and one half hours by the time we were sent through three security lines at the gate. No explanation for why we were herded through one line and then sent to another and then finally through another security procedure where they wiped us down for something. Atlanta was probably normal for there. All three legs of the flight were late but I did make it home after a very frustrating and exhausting 24 hours. At this moment I feel as if I will never go anywhere again,.
I love that they have a lot of selection of movies and different channels. More snacks selection
Delta baggage agents in SJU were 20 minutes late to their post - 5:20am causing departing passengers to overflow - Feb 15, 2022
KLM flight sucks! Not very active about telling passengers to put in their mask over the nose. 🙄
All 8f rhe main dishes in business class had cumin or other sharp spices which I can not tolerate
Pro: "Wouldn’t know about the crew. Short flight and didn’t see them enough to comment"
Pro: "The crew had an amazing personality. They definitely enhanced my experience"
Pro: "The flight crew could have been more attentive. Jackets and coats were not collected during preboarding until last minute, by then I had already put mine away."
Contra: "No food was offered, short flight though, that’s okay, but the crew definitely could have been more attentive to the first class passengers."
Pro: "I liked the free "meal". I chose the cheese. Reminds me of airlines 15 years ago."
Contra: "Main cabin is not built for people 6 feet tall. My body feels awful after sitting in those seats for 5-6 hours. Reclining causes the seat to shift forward, creating even LESS leg room!"
Contra: "3 hours late!!!"
Contra: "It felt like the flight attendant had a long day. Chairs weren't super comfortable."
Contra: "The Entertainment display didn't work."
Pro: "Very nice crew, precisely respects the flight schedule"
Pro: "Overall the flight was very comfortable."
Pro: "Departure dealyed more than 2h."
Contra: "Flight crew begging for good score/rating. They literally did nothing. No service. No nothing. Why would you get a 5 when you literally did nothing. Maybe a 3 at best. But pleading for a 5. Sorry. You get a 1"
Contra: "It was all good ✈️"
Pro: "Seat was hard, not much foot space"
Contra: "My wife and Iasked for a snack, it was never delivered"
Contra: "Late taking off. Let's leave on time"
Pro: "Crew was gr8, seats comfy and space between seats was great, great space for legs"
Contra: "The quality of the forks and knife, I had meat for dinner and the fork broke two times. Coffee needs to be a little more stronger. Keep it up!"
Pro: "Very nice lady as part of the crew, always a cheering moment for passengers."
Contra: "The plane was not clean. Peanuts on my feet area, plastic bag in backseat pcket."
Pro: "The entire crew was amazing they were professional friendly and accommodating"
Contra: "Flight Delayed > Pilot on Connecting Flight"
Contra: "Too early for me to get up on New Year’s Day"
Pro: "I had the chicken beans and rice which was good, the chicken burrito was a little soggy and had to peal it out of the box but taste ok."
Contra: "The choice of the movies were either action or kids movies, i would like to see some sports movies, auto race, football or espn. All of the was energetic with great smiles and service except for one that never smiled and lacked enthusiasm. I wondered why she was on the plane."
Pro: "Quick boarding, great seats and everything went on schedule."
Contra: "Seats were a little tight."
Pro: "Although our flight was fully booked. The crewmembers on this flight was professional, friendly and efficient. We boarded quickly and took off on time. We even arrived ahead of schedule. Each passenger was given free headphones and complimentary beverages and snacks. I love Delta they are a cut above the rest. They are constantly striving to put the customers needs and wants top priority"
Contra: "Not enough legroom"
Pro: "ATL-JAX quick flight, comfy seats and you could actually roll your suitcase down the middle aisle. No entertainment on either flight. Drink service was available."
Pro: "seat was fine."
Contra: "A/C was blowing right on our heads. Asked to have the A/C turned down. They said sure. The nothing. Asked again? Nothing. 3rd time, my neighbor and the people in the seat ahead told them that we were ll cold. Nothing! I was sneezing by the time we landed."
Pro: "It was short and fast."
Pro: "Efficient boarding"
Pro: "Loved the TVs"
Contra: "The space was too small"
Pro: "The boarding was excellent. The staff was very friendly. The plane was clean."
Contra: "I wasn’t able to upgrade my seats because they were booked through a third party. I’ve never sat that far back in a airline."
Pro: "Not much to like"
Contra: "Poor customer service, panicking customers for nothing and just general lack of consideration for paying customers. Definite turn off to Delta. Not planning to use this airline agaon"
Pro: "Delta never used to be my first choice in airlines, but of my recent experience with them has been excellent. The people from the counter to the plane have been professional and courteous. This is why I will fly with them more frequently."
Contra: "I was sitting in the last row and the bathroom smell was hard to deal with."
Pro: "Cabin service was coffee or water. Short flight tome of 45 minuted."
Contra: "Only offered cookies...would have liked nuts."
Pro: "Crew was the best!"
Contra: "I really dislike the snack boxes. Snacks need to be more like a small sandwich or grapes, cheese and nuts. Not all that packaged stuff."
Contra: "The seats are very small even for a petite person."
Pro: "Business as usual and we actually arrived abit earlier than projected. Cudos to the pilot and crew."
Contra: "The hard landing did not inspire confidence."
Pro: "depart and arrived on time"
Contra: "cramped in coach"
Pro: "All went well with every aspect of the flight."
Pro: "As a frequent flyer, I get picky. Crew was awesome. Helpful and friendly. The wifi was horrendous and wouldn't connect"
Contra: "Everything. Boarded, day on the runway for nearly 3 hours, and then cancelled. No hotel allowance and all hotels near LGA full."
Contra: "Easy boarding. On time departure and arrival. Great entertainment (watched Sports Center the whole way) so the flight seemed to be faster than it was."
Contra: "After flying all night from EZE to ATL the flight to JAX was delayed multiple times until DL changed aircraft. We were exhausted and ended up arriving hours late. The gate agent said we shouldn't take an earlier offered flight if we wanted to collect our luggage when we arrived because the luggage would stay with our original flight, yet it was already in JAX when we arrived. They lied."
No food or entertainment.
Expected A320neo as per the booking, got a 28 years old A321. Still no food service. Not impressed at all this time by Lufthansa.
Contra: "Flight was cancelled"
Pro: "I didn’t get the chance to experience the seats because I didn’t get to be on the flight due to a huge mistake of a Lufthansa employee"
Contra: "Hire better competent people!"
Pro: "Lufthansa is an airline in a different class altogether. Can not compare with any commercial airline that flies to Europe"
Contra: "Great food, comfortable seats, enjoyed the whole 11 hour flight."
Pro: "In-flight crew was friendly, the food & beverages were OK and there were plenty of in-flight entertainment options."
Contra: "They double charged the baggage fees: I prepaid in advance but upon checking in for the return flight the representative wasn't able to locate the appropriate information, although I had a printed copy of the confirmation email they sent. I had to pay for it again which is a lousy experience."
Contra: "Went First Class. What a joke! Coach seats & service. Only difference is they leave the middle seat empty. This appears to be the European standard (we flew on 3 different airlines) for 1st Class within Europe flights. Save your money, fly coach within Europe."
Pro: "Airbus seats, n/a considering short flight"
Contra: "Some staff ignored us in our isle"
Contra: "terrible experience - hidden fees for 1st checked baggage travelocity messed up on their site when the ticket was purchased when in fact the person that travels needs to pay to check in the luggage"
Pro: "Timeliness of flight"
Contra: "My Tv screen Headphone plug was not working. Also, by the Time i got my food, there was onot vegetarian option available. I’m not vegetarian!"
Pro: "The people who work for Lufthansa are the nicest i’ve met, on par with Turkish airlines. The times for boarding and departure were respected, the flight was short but pleasant."
Contra: "The long lines. After check in and security, boarding could have involved less of a standing and waiting, with a bit of ahead communication that could be attained. For instance indicate the order of boarding, time until boarding, and place where the passengers from rows 50-70 should form ia line..."
Pro: "All good - Lufthansa even handled an unexpected air traffic delay well, meaning my connection still worked. Great price too - booked at short notice and Lufthansa business was half the price of BA. Far better device too."
Contra: "No negatives."
Pro: "flights were comfortable."
Contra: "They lost my luggage both ways! I missed my connecting flight from FRA to TXL so I was given a train voucher from FRA to TXL instead of a flight. Luggage came 2 days later. Then they canceled my return flights TXL- FRA-MCO because "I didn't complete my journey". They rebooked me as wait list and then eventually I was confirmed. Luggage lost on return flight, no idea if/when I will receive."
Pro: "Flight on time, good service, helpful staff"
Pro: "Crew very nice and carefull"
Contra: "My luggage was destroied ;-("
Pro: "Staff was very polite, helpful, and attentive. Our flight left late due to a delay with the plane, and the flight attendants were very proactive about informing passengers about making connections and doing all they could to help."
Contra: "All good."
Pro: "We originally paid for seats a month before and were told to move seats because the plane was full. Plane was not full. Would like refund."
Contra: "Customer service"
Pro: "Lufthansa has it all together and knows how to fly. I recommend to everyone!"
Pro: "5 Star: Comfort 4 Star: Crew 5 Star: Boarding 5 Star: Entertainment 5 Star: Food.. One of the best flights of 2017 by far. Premium Economy will deliver the basics of luxury comfort."
Pro: "Comfortable seats with plenty of room. Enjoyable crew during the flight."
Contra: "I did not have any complaints about this specific flight."
Pro: "Very good service.."
Pro: "The flight overall was smooth. The staff was great and friendly. I normally don't like flying but if ii had to fly again I would pick Lufthansa."
Contra: "A flight attendant from Bucharest to Frankfurt kept bumping her behind in my shoulder. Before this she was not helpful when I asked her where to put my bag. She shoukd not work with people if she does not like them. Otherwise, everything was great: food, space, movies."
Contra: "crew was not friendly"
Contra: "It wasn't Lufthansa"
Pro: "I was really upset because time for living 6 and we left 8:15 I had connection fly to Romanian I missed because of ...I stay in Germany for 5 hours.I ask Lufthansa too put me on Tarom fly they say is United fly...they really make me updated.I think the crew on United is not friendly.The food waste good in"
Contra: "I like the movie"
Pro: "I have been spoiled with the large planes, so the small ones to me are cramped, but thats with all carriers not just Lufthansa. I generally prefer to fly Lufthansa when heading to Europe."
Contra: "It took over an hour to drop off a bag prior to boarding. I had already checked in online. There were long lines in Bucharest and simply not enough staff working the Lufthansa desks."
Contra: "Although we had reserved (paid) seats as a family in an entire row, upon check in we were given different seats. We had to spend 20 minutes talking with different agents in order to get our original seats."
Pro: "Movie selection, wine and food"
Contra: "Crying babies - outside of the crew control"
Pro: "Efficient boarding. On time departure."
Pro: "Real food with real tableware even in the Econ section. Unbelievably courteous staff. Will make it impossible to fly Anyone else when going overseas"
Contra: "Nothing...I felt spoiled"
Contra: "The food could be better. The ravioli option very oily ."
Pro: "Was served food and drinks for a 2 hr flight between OTP and MUC. Who else does this? My mom was offered transportation assistance throughout the entire flight. Preboarding on every leg of the flight"
Pro: "Plane was clean and service was great."
Pro: "Attention to details, big clean bathrooms, service with a smile, friendly flight attendants, overall a great experience. I think American, United and Delta and other airlines could learn a lot from this Company."
Contra: "Not much, just the USB port on my chair was not working. No biggie. Reported it and should be fixed asap."
Pro: "Despite the wintry weather, a safe take off and a nice flight. A plus to Otopeni (Bucharest) airport administration - clean runaway, no snow no ice on it."
Contra: "Delay time should be posted accordingly at the gate."
Pro: "Was informed that boarding would be delayed but began within minutes. Arriva time was spot on"
Contra: "My flight was cancelled due to the pilots' strike. I only learned about this when I attempted online check in. Lufthansa never attempted to notify me. Then when I called in to the Romania Service Center to rebook, the phones went down in the middle of the call. That is understandable given the extreme volume of calls they were handling. What is unacceptable, is that they made no attempt to contact me once the phones were up. I ended up calling the U.S. service center at 1am local time to rebook...only 3 hours before I needed to leave for the airport. It took an hour - which I paid for at direct dial international rates - to find a flight. I'm very grateful for the U.S. service rep who was kind and helpful. She was the one bright spot in this poorly handled situation."
Pro: "Service was excellent"
Contra: "All would have been great, but the cross Atlantic had a locked seat assignment. I was assigned last row and middle seat, I could not change seat when there were other seats available at check-in. United would not let agents change either. Maybe kayak related? Expedia always allows seat changes"
Pro: "Seat backs are flatter, which for me (a shorter woman) is much more comfortable than the more contoured seats on other airlines."
Contra: "Very dry sandwiches."
Pro: "Flights were on time. Both Air Canada and Lufthansa Airlines Service, including sitting and boarding process were relatively smooth."
Contra: "12 hour long flight from Frankfurt to LA was exhausting."
Pro: "Organized boarding, service, left on time"
Contra: "No gluten-free food when they served the food. They said that they didn't serve gluten-free food on short flights, but this was two and a half hours. Also, I had asked for a gluten-free meal when I booked my flight. Not good in today's world, when quite a few people have to eat gluten-free. (I am a medical doctor.)"
Pro: "Flight was uneventful-no excitement, just the way air travel should be"
Contra: "Needed a vegetarian option with each meal"
Pro: "Everything went fine."
Pro: "The plane condition."
Contra: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Contra: "Friendlier crews"
Contra: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Pro: "Boarding was efficient and the crew were nice."
Contra: "the seating is horrible. it was the tightest seating I've ever experienced."
Pro: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Contra: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
Pro: "Klm's consistantly high standards in everything they do."
Pro: "Crew were excellent"
Contra: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Pro: "Impressive service... amazing crew, very friendly and professional"
Pro: "Crew good and seat OK but not exceptional for business class"
Contra: "Food was average - main course could have been better. Range of movies ok but not great"
Pro: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Pro: "Loved the smooth ride."
Contra: "Bathroom was pretty nasty"
Pro: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
Pro: "Reclinable seats."
Contra: "The food!! The lights could be dimmed as it was a night flight."
Pro: "Comfortable seat, great crew."
Contra: "Flight delayed, no USB port and no entertainment"
Pro: "Crew was great, very responsive and hospitable!"
Contra: "more lunch choices, especially choices without dairy products."
Pro: "Great crew, comfortable seating with enough leg room."
Contra: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Contra: "Everything was very good."
Contra: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Pro: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Contra: "No downsides at all"
Contra: "The flight was cancelled and had to be rerouted on United Airlines."
Contra: "Turn the lights on early making it hard to sleep"
Pro: "They considered my reguest of vegiterian food."
Contra: "I have no complaints."
Pro: "Best airline in the business quick efficient and outstanding service What else can you say"
Pro: "Gaps between seats are very narrow."
Contra: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Pro: "Crew where awesone and the choice of entertainment was fantastic"
Contra: "Seats way to close together"
Pro: "Very friendly onboard personnel - I really had kind of homy feeling."
Pro: "Great food"
Contra: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Pro: "Great on board service from a very professional crew."
Contra: "Can't think of a thing."
Pro: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"
Pro: "Sound was broken on my TV set!"
Contra: "Called stewardess twice to assist. No response!"
Pro: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Contra: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Pro: "Arrived Early!"
Contra: "Left Late :-)"
Pro: "Nice flight, nice crew, and a nice experience."
Pro: "Excellent very good"
Contra: "Everting so good ex"
Pro: "Booked extra room seat which gave me good room for seating"
Pro: "The staff was very helpful and professional. Promp response to calling for attention."
Contra: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
Pro: "Just great crew."
Contra: "Not comfortable at all and will not book KLM again."
Pro: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Contra: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
Pro: "Everything. Staff incredible."
Pro: "Airline staff good and professional"
Contra: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."
Pro: "The crew were pleasant"
Pro: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Contra: "Nothing! It was all great!"
Pro: "Flight was efficient enough and staff were friendly."
Contra: "It was delayed quite a bit and more on-time updates would have been appeciated."
Pro: "The crew were very friendly and accomodating, plane was clean and boarding amd disembarking was efficiently handled."
Contra: "55 minute delay was not welcome."
Head flight attendant was wonderful.
Flight was fine. Crew was very efficient. Problem was that we had to take this flight as we had to lay over a night in Dallas due to mechanical delays. We had first class tickets from the delayed flight and got put in the very last row of the replacement flight. Still don’t know what reimbursement we’ll be getting.
No drinks or snacks. Otherwise good flight.
Contra: "Missed my connection due to excessive delay at Heathrow"
Pro: "I didn’t like the crew on board .. everyone else was good, there was a flight attendant on my flight very rude, I asked if it was possible to get an additional snack, and she looked at me, she told me something that I didn’t understand , she placed an extra snack on my tray.. then she picked it up and took it away from me … that was extremely rude .. I am a 71 years old woman and I was never treated the way the attendant treated me"
Contra: "You need to provide a better customer service to your passengers, you need to train them and evaluate them to treat passengers with respect, if they have a job it is because we people use your airline not the other way around"
Contra: "I missed it. And the lady at the counter was so disrespectful..."
Contra: "Someone stole flight attendants wallet, the plane was fairly empty but they still crammed us in the back. Had to wait for police to board plane to find out who stole wallet."
Pro: "crew was miserable, they should retire, seems as if they do not like working with people, do not like their job. I have had many many flights with aa to know the difference"
Contra: "aa needs to have less flights departing, thus, having shorter take off wait time. get attendants that want to work and like their job."
Contra: "Need more comfortable seat, freezing air conditioning"
Pro: "The crew was exceptionally polite and helpful!"
Contra: "The entertainment system at my wife's seat was broken - very disappointing."
Pro: "WiFi entertainment system."
Contra: "Hard seats, no arm padding. No power to recharge phone and iPad."
Contra: "Flight was late!!!!!! But plane was there at gate 2 hours b4 scheduled departure time"
Pro: "Flights were on schedule and my daughter got to her final destination early!"
Contra: "Everything was great!"
Contra: "flight delay , on plane for over two hours before takeoff"
Pro: "Great service"
Contra: "All good, maybe keep the lights off more often"
Pro: "The American airline is a wonderful experience especially during a stressful time to travel. Everyone was helpful. Especially the pilots. They help me order my Uber."
Contra: "The hostess was a little short but she was working alone, Thank you for sitting in front of plane."
Pro: "We arrived early and everything went off without a hitch."
Contra: "Seats were really tight. Made worse by the person in front who had him s seat back."
Pro: "Everything no complain"
Contra: "Everything no complain"
Pro: "Not a challenging process from beginning to end."
Contra: "Stayed on the plane another 1 1/2 after landed"
Pro: "Couldn't get own crew closed gate and would not open door."
Contra: "Crew closed gate before the 10 min delayed time, knowing connecting passengers would not be able to make it. From a flight 10 min late."
Pro: "The crew did try to make us feel comfortable considering the air challenges"
Contra: "The aircraft was extremely hot and it took a extraordinary long time to resolve the issue. Dont understand why the aircraft was not checked prior to the flight so alternate plans could be made. Upon connecting the crew in the terminal and at the gate was not very accommodating. Very disappointed with American airlines and this experience"
Pro: "Snack service was the quickest I have seen in a while.Very smooth landing."
Pro: "Planes were clean and spacious"
Contra: "Airline didn't seem prepared with crews. Both legs had crew mgmt issues."
Pro: "Great films and tasty food"
Contra: "Had to run to gate after two buses to reach correct terminal. Saw info that flight was closing. Held up at gate due to confusion with my boarding pass. Limited leg room on flight. End of flight huge queues at Dallas airport for security. After a long flight a passenger does not need to be corralled through excessively long winding lines."
Contra: "There was no one at the ticket kiosk located by TSA and no sign that said they would be back or to go to another booth. After waiting 10 minutes I️ went upstairs and found a chaotic mass of people checking in at the actual open kiosk. The check in process was not clearly defined and even after spending 30 minutes checking a bag I️ still had to care my checked bag down to another TSA check line. In their boarding area there were minimal phone chargers. The plane was small and no leg room and a rigid uncomfortable seat. Also the flight was at night and they kept the cabin lights on. That was super frustrating to an exhausted traveler who was trying to sleep."
Pro: "I felt like the staff was always doing something. Drinks, then food, then more drinks, then even ice cream! I really enjoyed this flight."
Pro: "Smooth ride and free wine"
Pro: "Comfortable seats, good legroom."
Contra: "Not enough coffee for breakfast."
Contra: "We were not permitted to board the plane until later than expected, but were told we would still take off right away and regain lost time, no mention of a delay at last call or immediately after, despite the 20 minute delay by this point. After taxiing, the pilot informed us of withheld information, that ATC would delay our departure for ~40 minutes, but we could STILL try to make it up in the air. This was a bold faced lie. It was finally 9:52pm before we even took off from SFO. While idling, the cabin started to reek of jet fuel, and people started coughing and sneezing. Upon landing at LAX at 10:46pm, we were told that there was no gate for us, and that we would have to wait for an amount of time that kept changing every time there was an announcement. The toxic jet fumes started to permeate the cabin again, and people started coughing and sneezing in response. Ultimately it is 11:21pm by the time we reached our gate. At this point, the jetway was broken/failed to open, but despite this, the air conditioning was switched off and pax crowd the aisles without direction. Finally we managed to escape at 11:31pm."
Pro: "Efficient boarding, smooth flying, arrived on time"
Contra: "Inflight entertainment could have been more user friendly"
Contra: "3 hour delay waiting for pilots"
Contra: "I am so tired of people reclining back in my lap. It has happened for the last 3 times I have flown. The last flight the man reclined before we even took off and he was not instructed to put his seat up. There is no room for the tray table when the person reclines in front of you. I am sick of looking at fat bald heads during the entire flight. Wifi also sucks."
Pro: "Great staff and leg room/comfort. Food, drinks and entertainment was superb! Comfortable Boeing 787."
Pro: "The crew was wonderful and movie selection was excellent. They did not provide headphones however. Boo."
Contra: "The counter manager at PHX, Lanell Monarrez was a total witch and whispering to Lanya in front of me was very unprofessional. I paid a full fare 1-way ticket to get out of PHX as they were not willing to allow me to fly standby or make a change to my existing ticket. Crappy airline service at the counter. Good flight crew."
Pro: "Smooth flight home from Cancun."
Contra: "Late arrival."
Pro: "Same as above"
Contra: "Same as above"
Pro: "Easy changes to my first flight reservations to avoid catastrophe."
Contra: "I liked everything!"
Contra: "Didn't like the way the flight attendant attitude was to me. No politeness what so ever. Turbulence was scary, from the hurricane coming in. And they no complimentary drinks or snack because we landed go quickly. It makes no sense to even have an in service flight with it only being 45 min fight."
Pro: "Flight was good. No delays. No hassle"
Contra: "I boarded in group 2. A lot of the overhead space was already full due to the large number of priority passengers. This led to people having to go to the back to find space for bags. That creates a lot of jams at the end of the flight. Also, younger passengers often try to rush out of the plane rather than waiting for their row. This should be stopped."
Pro: "I'm completely satisfied"
Pro: "The Jacksonville airport"
Contra: "The whole Reagan expierence from check in thru boarding the staff was rude and inefficient"
Pro: "Nicer, more helpful attendants"
Contra: "Multiple delays. Arrived in JAX 1.5 hrs late."
Contra: "It was a narrow, regional aircraft, so I was squeezed into my row next to a large man. My seat was the first in economy, so I was bumped everytime the beverage cart made the jog in the path from First Class. The flight attendant never apologized."
Pro: "Fast, easy"
Contra: "It was all good"
Contra: "Uncomfortable seats, no entertainment available"