The food was good the movie selections needs improvement!
Amazing crew and hospitality I really enjoy flying with them definitely my favorite so far:)))
The restaurant in the business lounge should work 24/7
We had 1h delay. We waited in the place for the whole time.
Pro: "Seat was ok."
Contra: "Better food! Food sucked this time around"
Pro: "Both friendly and professional"
Contra: "All is perfect! They couldn’t be better"
Pro: "Very good leg room and comfortable seat."
Pro: "Short, sweet, and yummy! Short trip, sweet experience with their staff and boarding process, and yummy snacks."
Pro: "Very professional and polite crew"
Pro: "Timing. Food and service"
Contra: "Unanounced delay of about one hour due to long unexplained route"
Pro: "The Airbus is such an extremely "customer oriented' airplane."
Contra: "There is no communication from the airport to the passengers making it really complicated to board the plane on time even while waiting for the boarding to begin at the gate."
Pro: "i like because can interline from qatar airways and baggage through as well. so i do not need to check in again."
Pro: "Superb service. Good food. Organized on boarding. Not overbooked. New planes. USB available for charging devices."
Contra: "Long layover in Istanbul."
Contra: "No no WiFi. Boarding time was late. Took over two hours. Management staff in the office was inconsiderate and rude."
Pro: "Boarding process started early and was efficient. Short flight so not much to say."
Contra: "We seemed to arrive late even though the boarding started early. Last call was displayed on the monitors 40 min before the flight took off which seemed excessive to me. And in spite of this we still didn’t arrive on time."
Pro: "Overall the plane was very comfortable."
Contra: "Waited on the plane to takeoff for an extra hour without explanation."
Pro: "Good entertainment system with lots of options."
Contra: "The plane was uncomfortably warm throughout the (long!) flight, which made it difficult to get any rest."
Pro: "The staff is awesome and made the trip comfortable. I aldo liked how quickly we boarded!"
Contra: "Expedia has doubled charged me for this flight and do not reimburse. You can't issue two seats for only one person. It's a scam."
Pro: "Again, the crew was very young and greeting everyone with a smile, very accomodating. Loved the snack (Delta take notes). Time passed fast."
Pro: "i like the reception"
Contra: "i like how the crew welcome me.i all so like the food"
Contra: "How come a Business Class doesn't have sleeping masks? Unbelievable."
Contra: "The layover was too long."
Contra: "Flight canceled"
Pro: "Short but comfortable and pleasant flight."
Pro: "Desserts were good. Food variety and options were good. Comfort/Entertainment on flight were exceptional. Timely take off and landing."
Contra: "The variety of food was nice, but the main coarses were below average-Dry chicken as well as over cooked pasta. Trash wasn't collected often enough. Flight crew were friendly enough, but I raved about last years Turkish Airlines flight, but this year it was just so-so and I'm not exactly sure why."
Pro: "Food and service were excellent. And great staff!"
Contra: "All good"
Pro: "Turkish canceled my return because I had the bad luck to miss the conection flight , I had to buy another ticket in another airline and even that they fined me"
Pro: "I liked the accurate time for departure and landing, the meals was ausom and delicious and the plane was new and comfotable."
Contra: "in a previous email we explained that by the time we arrived at the gate in Sao Paulo, the airline refused our boarding the plane and said only "we don't like Kayak". We never boarded the plane and there was a credit to our credit card, so why are you asking how our flight went?"
Pro: "The best flight ever!"
Pro: "When we arrived at the gate we were told they did not have us in the system and the one gate attendant told us that the airline did not like Kayak. We were then forced to stay in the airport hotel at a rate of almost $200.00 as we were unable to secure a flight on a different airline until the next day"
Pro: "Love this airline!!"
Contra: "Have to unload Plane Flight git exchanged without my approval"
Pro: "Everything from above and the fact that my bags got home untouched and on time. It would have been a disaster to have to drive back to Bucharest to pick them up at the later time like it happened with other airlines."
Contra: "Nothing at all"
Pro: "Nothing except the fast commute"
Contra: "Food was horrible, the air port and plain service was horrible"
Pro: "Good food. Flight was on time."
Contra: "Seat in front on me was broken. Reclined further than the rest on the seats, which limited the room I had."
Pro: "The only thing I liked on his flight was the food"
Contra: "The plane was old, I got the wrong seat assignment, when I called to get a seat assignment months and months in advance, I've asked for a window seat and not on the wing, not only I got no window , it was on the wing. The air conditioner was not working, I was cramp like a sardine, and it was extremely hot"
Pro: "Flights attendants very nice, offered full meal if hungry"
Contra: "Paid to upgrade to business/first class and still was given a seat in economy. I don't mind economy as I sit in economy often but this time I paid extra money to be up front and they did not consider that."
Contra: "Wasn't able to go due to the coup and I haven't heard back from anyone and have not received a reimbursement. And when I call it takes more than 30 minutes to reach an actual person."
Contra: "Flight was cancel due to problems in Turkish government. The rescheduling of the new flights were "all lies" From Naples to Munich was ok, but the flight from Munich to Dubai was not confirmed (even though I had a printed ticket). Emirate airlines refused to take us and I was stuck in Munich all night, waiting for new reschedule. Horrible experience. I will avoid Turkish airlines in any of my future flights."
Pro: "The entertainment choices were quite good. Flights arrived more or less on time."
Contra: "Our departure flight (BOS-IST) was changed 6 weeks after our booking, so our 2.5-hour layover became 10 hours. This happened before in my past experience with Turkish Airlines. There were many babies and small kids, so the noise level was high. Not ideal if you want to get some sleep on the flight."
Pro: "Prompt service throughout."
Contra: "Would have preferred gate departure and arrival."
Pro: "Everything was excellent"
Pro: "It got me from point A to point B safely; it was a short flight. The overall price of my flights couldn't be beat."
Contra: "This flight was delayed 45 minutes or so and there were some boarding issues. Honestly, I could care less given the really low ticket price and the fact that the delay worked to my advantage but a lot of passengers were upset."
Contra: "It was full, Ben if Lufthansa said on their website that they keep physical distance for passangers! Liars!"
Contra: "Internet speed is weak."
Pro: "Staff was very good"
Contra: "Plane was very warm"
Pro: "Amazing crew and service."
Contra: "Seat space extremely low for tall person."
Pro: "Cree was fantastic from check in to boarding"
Contra: "Drinks served before food"
Pro: "Everything was good."
Contra: "No major complaints."
Pro: "We struggled to get the system to add our bags. Never got it to work and had to pay at check-in. It was even worse coming back! When bad weather caused delays and we missed our connecting flight from Frankfurt to Istanbul they put us on Turkish Airlines which was fabulous!!"
Contra: "Lufhtansa is slipping. They are acting like a budget airline when the expectation is for a full service airline. The online check-in would not let us add bags even though we tried for 3 hours. Not impressed with this."
Contra: "Flight was delayed"
Pro: "Lufthansa is a great airline. My problem is Kayak, who sold the tickets to us."
Contra: "You, Kayak, sold me economy tickets. When I checked in online I saw it for the first time that our tickets were Economy Light. So even though we are Frequent Flyers, we payed $220 for three checkin luggages. I intend to dispute this case."
Contra: "I din't like the fact that Lufhtansa company uses double standards for the countries where they have their flights. From USA, San Jose, Ca, to Frankfurt, Germany everything was good (flight on 08/31/2018 - 09/01/2018). They have been very profesional, beganing wih the boarding time untill the arrival in Frankfurt. The flight to Romania was a different story. They haven't been very professional at all. The flight had a delay and nobody said a word. It was just a clerck there who didn't tell to the Lufthansa passengers for a while anything about our delay. So, finally, he said after 15-20 minutes that our fligt will be later, 20 minutes, than the scheduled time on our tickets. They seemed do not care too much about the Romanian passengers."
Contra: "getting fine from DC to Munchen and Munchen to Bucharest, 7 h delayed but we get to Romania. - when waiting for the luggages, guess what? Both luggages are missing. -made the complainment, now we are waiting to show up in Romania and to be delivered at home. -went to pick up the rental car, because of the plane delay, they gave our car away. -after trying several companies, we found a car, 3 times more expensive, but we have a car....yeeyy"
Pro: "The seats were the most comfortable seat ive sat in on a plane in a very lng time"
Pro: "The flight crew was amazing and the overall experience was great."
Pro: "Love the entertainment and meals"
Pro: "The food was pretty decent."
Contra: "The seats are uncomfortable and do not recline. The plane was old. No entertainment. For the money look elsewhere."
Pro: "Cabin was clean"
Contra: "Boarding and airpot staff were horrible: rude, chaotic experience especially in Munich and Frankfurt. Main issue was rude staff... No concept of customer service ."
Contra: "4 good movies, regular water rounds, friendly staff, enough toilets"
Contra: "I was waiting over 1 hr for my suitcase...."
Pro: "We had a very short connection as a result of a long delay in our flight from Athens to Munich. Lufthansa held the gate open and helped us get on board tom our flight to Chicago. The plane was big, roomy and the seats were comfortable. There were adequate number of toilets so people didn't have to stand in long lines. The crew was very friendly in an efficient way, not like in Asian airlines where the passenger gets coddled. I particularly appreciated the serving of water/juices every so often to stay hydrated."
Contra: "They could have made the transfer easier by having a trolley to move us instead of having us run through the airport. I am 70 and have had both knees replaced. While I can walk just fine, running was very difficult."
Pro: "Excellent service during the two hour trip. No complaints whatsoever!"
Contra: "No headrest screens for entertainment but I had my phone and downloaded movies and shoes prior to leaving the US."
Pro: "All around service"
Contra: "That I had to get off of the plane."
Pro: "Everything is good"
Contra: "Food use to be better"
Pro: "The food was good."
Contra: "The seats were not too comfortable and the video screen was small."
Pro: "Service was efficient and non invasive."
Contra: "We had to land in Bari, due to weather, and the airline initially wanted to take us back to Munich for the night and return to Naples in the morning. They ultimately opted to drive us down to Naples but didn’t arrive at that decision until we’d been on the ground for quite a while."
Pro: "W we’re a few minutes late and they waited for us. We truly appreciate their cooperation. 5 strat services."
Pro: "Efficient boarding, friendly crew."
Pro: "Very nice personals, I'm so happy."
Contra: "It seemed llike the boarding was rushed and a bit hectic."
Pro: "Crew was very courteous and efficient"
Contra: "Seats were too small. I noticed my neighbor was a fat big woman and she was occupying part of my seat and arm rests so I couldn't move because she was almost on top of me. It was a very unconfortable journey."
Contra: "Didn't happen yet."
Pro: "N-o entertainment"
Contra: "There is no entertainment so I do not know it should be rates."
Pro: "Very friendly crew, smooth flight ( great pilots)"
Contra: "Food was carb heavy. I wish you would offer more protein and vegetable choices."
Pro: "United airlines a319 was quite shakey felt uncomfortable whereas the Lufthansa connection with the a320 was way better only a bit shakey but felt comfortable and enjoyed the flight."
Contra: "United airlines connection was quite bad. Was 15 min late but didn't really mind it"
Pro: "Everything was good."
Pro: "I fleweconomy. Flight on time. Boarding was quick. Food is so so bordering to poor. On the plus side the portion was small and is good when want to go on diet."
Pro: "The plane was parked away from the gate. We boarded the service bus to get there 20 minutes before departure time. But it took more than 20 minutes while mid way waiting for clearance to leave for the plane. The service bus did not turn on the AC while we waited even though we complained. We were suffocating. There was no entertainment on the plane."
Pro: "flight was on time and the crew was wonderful"
Contra: "Plane was"
Pro: "Price was right. Aircraft was clean & maintained to high level. On time departure and arrival."
Contra: "Lufthansa cancelled my flight on November 23rd a few hours prior to departures because their pilots went on a strike. When I called and asked if they would rebook me the lady on the phone said that she could rebook for a trip that had two layovers from 2pm(Prague time) to 8:30pm(NYC time) for the 24th of November (thanksgiving). When I asked her if there was anything else she said that was the soonest flight she could find. When I checked my self I found and booked a flight for the 23rd. When I called back they refused to give me a refund."
Pro: "One and half hour flight, not much to report."
Pro: "Even though the flight lasted 12 hours, it was enjoyable. I feel like the crew put the best effort in order to make passengers feel comfortable. They served two meals and two snacks. Beverages were distributed many times. The leg room and the entertaining system were great. I would love to take another flight with this company in the future."
Contra: "I cannot think of anything."
Pro: "The crew was friendlier. the plane was way cleaner than the previous one. The food was more decent."
Contra: "The crew wasn't too willing to help with the carry-on baggage, for example - I kept looking for a while for an available spot to deposit mine."
Contra: "Frankfurt Airport--is head and shoulders the worst airport in the World. We will not be flying there again. Some dumbass at the airport thought it smart to remove the push carts. Took us one hour to get from our arrival gate to our new departure gate...horrible. They need to build a new airport. Frankfurt is horrible....we will never fly there again."
Pro: "With a long flight, just not enough seat or leg room for coach."
Contra: "Cramped seating."
Delta operated. Missed connecting flight due to single late crew member in dfw. 1.5 h late. Missed work and incurred costs of over $800. Delta failed to hold connecting flight(s) at gate and it actually left EARLY. Fail. Never again.
Thumbs up for KLM crew, planes and Schiphol Airport, though short on staff and a little late everything went smooth, including the flight.
Slow boarding in Seville, no chance to check-in online🥺
Swift clean friendly on time
Contra: "Allow business passenger to use front bathroom."
Pro: "Decent price for economy comfort seat, 4A."
Contra: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Contra: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Contra: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Pro: "Crew was nice and pleasant"
Contra: "Flight very late"
Pro: "Very professional"
Contra: "Lost luggage"
Contra: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Contra: "Staff rude and short"
Contra: "Head support for 6 feet plus people on seats would be good"
Pro: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Pro: "Nice attention and good food. Plane and seats are confortable"
Pro: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Pro: "KLM staff is great"
Pro: "quick/efficient boarding - good staff - good food - easy flight !"
Contra: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Pro: "the crew was nice"
Contra: "Seat confort on long flights, leg rooms,"
Pro: "very attentive crew"
Contra: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
Pro: "Friendly and efficient crew. Flights were on time if not even early."
Pro: "They considered my reguest of vegiterian food."
Contra: "I have no complaints."
Contra: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Contra: "Nothing special"
Pro: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Pro: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Pro: "I slept pretty much the whole time"
Pro: "Professional crew. Good boarding."
Contra: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
Pro: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Contra: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
Pro: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Contra: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Pro: "Fast boarding"
Contra: "The entertainment system wasn’t working for the whole 10 hour flight."
Pro: "Food was just fine, movie selection very good"
Contra: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
Pro: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Contra: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
Contra: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
Contra: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Contra: "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."
Contra: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
Contra: "Two hours delay in the start."
Pro: "great choice of entertainment content, friendly crew"
Contra: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Pro: "Comfortable flight to Amsterdam for vacation in UK. More meals than expected. Also wasn't expecting some of the comforts offered to "regular" class seats like eye masks, ear plugs, pillows and blankets. It was an overnight flight, so maybe that should have been expected, but I don't think we had those 4 years ago when traveling overseas."
Contra: "Nothing. This is filler text to meet min characters."
Pro: "Loads of leg room"
Contra: "Loved everything"
Pro: "Enough space good wine and on time"
Pro: "Unexpected surprise--even on a 1 hour flight at noon, they gave us a sandwich!"
Le repas est casiment vide
Upon purchasing the ticket, it stated that, checked bags would be $30 each, so I expected to pay only $30 for my second bag, being as my first checked bag came with the price of the ticket….instead, I was charged $75 for my second bag and not $30, like the price I saw… :-( very disappointing.. I was tricked.,.
Contra: "The food was not as usual."
Contra: "Entertainment system was not working on all seats"
Contra: "Only a steward that did not help us with luggage when neede..."
Pro: "Spacious business class seats, excellent meals"
Contra: "Lack of ventilation in cabin, and staff refusal to turn heaters down (in September), very limited entertainment options."
Pro: "The entire experience was amazing that gives me a broader scope to choose from when selecting flights to Europe. The most amazing part was the attentiveness of the staff. Exemplary!!!!!"
Contra: "For me this part is not applicable"
Pro: "I like the comfortable seats"
Contra: "Service lag a little"
Pro: "Boarding procedures and crew were top. Wines and beverages excellent and even in super economy water was served several times"
Contra: "The food could have been much better, should consider doing everything organic. As it was, the chicken in the meal was awful, the dessert terrible. The rice in the salad hard, almost uncooked. The only good quality food was the bread and the cheese"
Contra: "Train your ground crew. Our luggage was not placed on our flight from Paris to Amsterdam and were sent to Amsterdam on separate planes. My husband’s medication was in his bag. This was a great inconvenience for us. Never again on Air Canada. I suggest you explore the baggage process used by Delta."
Pro: "The flight departed on time and arrived early. The crew were all courteous and kind even to the man who was sitting next to me who seemed quite demanding."
Contra: "I am small but the seats seemed a bit too tight. The plane itself seemed a bit outdated."
Pro: "Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!"
Contra: "Not to be late ,and not to loose my luggege"
Contra: "Poor service. Terrible food. Aging aircraft. Terrible in-flight entertainment system. Really not good AirFrance."
Contra: "Great experience"
Contra: "My entertainment device did not work the entire flight."
Contra: "Arrived 5 hours late"
Pro: "Good selection of movies"
Pro: "Liked the transfer"
Pro: "That we were heading home. Nice seats. Good food. Lots of entertainment choices. Power plugs ( USB and European power) were appreciated. Wine as a choice with meal was appreciated and brandy after the meal."
Contra: "Some of the shows and movies were a bit 'trashy'. Long flight. I was in the middle seat next to an inattentive octanegarian who was nice but kept calling the flight crew to fix her mess up of the video system. No air controls on this plane - so it was overly warm. 10 hours of overly warm makes for a stinky passenger. Oof."
Pro: "Very nice stews. Food was A plus compared to US airlines AND included. Great list of movies etc."
Pro: "More experienced, professional crew, better food and service."
Contra: "A screaming child for 8 hours (understood this is not their fault, but it did make the journey unpleasant). Old aircraft with small screens, no power etc."
Contra: "I leave my jacket in the hanger when I get off the airplane I realized that they didn’t gave it to me. I inmeadiatly tey to go back but I couldn’t I went to the counter and they said that there was noting on the plane !"
Pro: "Staff pleasant and courteous fine meal and beverages! Arrived ahead of schedule in Bucharest!! Overall a very pleasant experience!"
Pro: "great seat, good food and drink, pleasant staff, efficient boarding and exit."
Contra: "no complaints"
Contra: "People may think,that the delay of the flight has set my mood for this review but I can ensure it has most definitely not. With all the bad weather, I was already very happy to connect right on time in Paris. However, a long haul A380 flight with such a tight seat configurstion is almost embarrassing for an airline. The in flight entertainment is at a very poor level, not only with the screen being very small and outdated, many of the movies are only available in French and the international selection very limited. The food was not much of a delight, whereas the presentation was nice. However, in all the 7 h between the services, nobody came around with refreshments in a completely booked flight, neither was announced that a trolly would be set for self service in the galley. Lucky the ones who got up and found out about. In terms of amenities, again, the airline is lacking of originality and saves cost. Bottom line: you get from A to B, but there are so many better competitors in the market, which I shall definitely consider on my next travel."
Pro: "Nothing special"
Contra: "They start serving late the apperitif before taking off and take it back right after."
Contra: "There should be more layover time as I almost missed my flight and My luggage was delayed!!"
Pro: "Smoothness of flight and service"
Contra: "In a french airline, chinese-cuisine meal was more attractive than western. Unbelievable! Entertainment: films were either too old, or too uninteresting"
Pro: "Crew was friendly and professional, fresh croissant and hot chocolate on my short flight. As many airlines charge now for any and all food items it was nice to again experience fast and efficient food and beverage service without the tedious hassle of ordering and paying. I’d gladly fly Air France again. First time, but likely not the last."
Contra: "Like all airlines , the seats could use a few more inches of space, even two would be nice."
Pro: "Boarding & crew (inc ground staff & check-in) all good."
Contra: "Food not great - not all menu options available. Limited choice of drinks. Very small, low-resolution, seat-back screens with a luggish & outdated interface. Limited choice of movies."
Pro: "Friendly staff"
Contra: "Window pane was broken on my side and I couldn't shut it down. As it was a day flight the sun heated my skin badly"
Pro: "Nice food Right in time Police and customs formalities easy"
Contra: "Poor comfort in business class No entertainment at all"
Pro: "it was cancelled so they got me on the next flight on Turkish"
Pro: "It was on time and the crew was good"
Contra: "The food wasnt upto the mark"
Pro: "Boarding and punctuality."
Contra: "Lagos boarding with rather annoying wait due to repeat hand check. Perhaps added security carried far."
Pro: "It was on time"
Contra: "Food was AWFUL! Better to serve nothing"
Pro: "On time...comfortable, clean, newish A321...good leg room...friendly crew...pain au chocolat for breakfast"
Contra: "My flight was cancelled, I was sent around to multiple desks and terminals and no one wanted to assist me, then my luggage was lost."
Pro: "It was a 30min flight not much to say The crew on the ground really took care of us"
Pro: "Crew was friendly and polite, both beverages and an excellent lunch was offered."
Contra: "A delay was not ideal but nothing to worry about since the flight arrived on time."
Pro: "Párizs Budapest kb 1 óra késés műszaki hiba miatt. egyébként minden rendbe volt."
Contra: "Food was not good."
Pro: "Great food, pleasant crew."
Contra: "Comfort economy okis seats are wide, with good legroom, but did not recline and hard as a rock. Entertainment system hard to use, finding movies very tedious."
Pro: "The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!"
Contra: "Meal choice missing kosher non-gluten combination."
Very pleasant, on time and I would like to particularly express my gratitude to Michelle, the flight attendant who was not only very kind and friendly but also went out of her way to help me find and retrieve the airpods I had lost while asleep.
The crew. The boarding at The airport in Buenos Aires was a disaster. Got to the airport 3 hours before and only got to the gate 30” before departure
Contra: "My charger port wasn't working for my phone, and the movie in wanted to watch wasn't working either."
Contra: "Arriving on time to make connection although I am not sure 1 hour 30 minutes was long enough to make our next flight. The baggage took a very long time."
Contra: "I ordered kosher food and again American Airlines didn’t get me any"
Pro: "The flight back to Columbus made up for the flight from CLT to SJC."
Contra: "This was a multi city, round trip starting out of CLT. My connection was way too close, and we missed the connection due to a mechanical problem. The lines to get vouchers were super long, and the hotel was not the best. It was way after midnight when I got to the hotel, and I did not feel safe staying at a Quality Inn. I had to walk to my room outside, and had leave in the morning in the dark as well. I was traveling alone. Please put your passengers in a better hotel, closer to the airport. I did not expect that from American Airlines."
Pro: "Boarding very well done."
Contra: "One of the crew was unhappy."
Pro: "Arrived alive."
Contra: "Literally everything. Plane was super dirty upon boarding amongst other typical AA complaints."
Pro: "There is nothing positive to say besides it got me where I needed to go, even though my first flight was cancelled and had to completely redirect to another airport an that took me 2 hours to get to."
Contra: "Everything, the staff was rude especially at the gate. I was forced to check my bag not because of size but because I was in Group 6 boarding and I got on there was plenty of room on the plane. I had even explained I needed to do work and would have to hold everything in my arms."
Pro: "The seats are hard and unconfortable for a long trip"
Contra: "Seats (too small and little distance between them) Food (although this time the breakfast was better, AA has the worst food selection compared to other airlines. I just have to get dinner at the airport or eat at the lounge before bording) service is also mediocre, flight attendants are lazy"
Contra: "We had a very rough landing into Fort Lauderdale on 3/29/19. Pretty sure we had a new pilot. It felt like she was going too fast and didn't slow the plane down enough as we were descending d threw on the brakes feeling like the plane wasn't going to stop. Very scary! Return flight was much better."
Pro: "The crew"
Contra: "The food"
Pro: "Free tv which is rare"
Contra: "I had selected my seats ahead of time and they weren’t kept. Day of I tried to buy a seat and it told me there were tech issues and I had to go to a front desk to check in/purchase. Well all that got me was the very last row, middle seat. No recline and seriously no leg room or breathing room once the person in the row ahead leans back. Crew was not helpful. Not to mention, the security line was outrageously long and I got to my flight just before it left only to find out my seating arrangement and be presented with more disappointment. Took over an hour where I’ve never waited more than 20 minutes in this airport (I fly often). Didn’t have time to go to BR or grab a snack Then my second flight was (again another middle seat) way too warm. The attendants said “there’s nothing we can do”. I was so nauseous and uncomfortable the whole time."
Contra: "Flight was late and caused me to miss my flight to Dallas."
Pro: "nothing good nothing bad, just ok."
Contra: "737 might as well be a cattle cart..."
Pro: "The food was good....they kept bring us more and more."
Contra: "There wasn't a choice of movies and we all had to watch the same one with the screen in the middle of the aisle. I had to have my head at an angle and it got tired after a while..... We also had to pay an extra fee to choose seats that were together....that was a rip off!"
Contra: "Terrible delays entirely their responsibility. No attempts to accommodate. Single worst travel experience I’ve ever had."
Pro: "The dinner was good"
Contra: "All the flight attendants were hanging out in the back. Socializing like we were invisible. They seemed to prioritize one another over the passengers. It felt a little odd."
Pro: "After the nearly 9 hours of delays, the seemingly hastily assembled crew appeared to be equally annoyed, but got us through to MIA."
Contra: "Same. The flight crew and stewards were mostly also angry in demeanor."
Pro: "The food was fabulous!"
Pro: "Quiet clean bathroom good layover time"
Pro: "Food was really good, crew members fantastic. Boarding was a little messy, a mix between anxious passengers and weak organization."
Contra: "The entertainment system didn't work and there was no way to solve it. It should've been checked before. It was a 9-hours flight with almost nothing to do."
Pro: "The flight was on time"
Contra: "The food was so so nothing special"
Pro: "Entertainment service and film variety was good"
Contra: "Seats are too small, no place for my legs"
Pro: "Appreciated how American Airlines provided two meals on this international flight. With prior flights with AA, the airline did not but clearly understood it to be for domestic flights. My mother was extremely happy with the service Iberia provided on her flight today."
Contra: "I find this fairly serious! All people were boarded on the plane In a timely manor. We were then informed that one flight attendant had not made to the flight and we were to wait until the flight attendant arrived. We waited over 20 minutes for the employee to arrive to work rather late. This put out over 200 people for one irresponsible employee. In my business that employee would of been fired unless there was a very serious reason. So a full plane of passengers were inconvienced as well as many people that were helping the passengers what maybe 300 + for one employee! Doesn't make sense!"
Contra: "New plane and excellent service. The flight was on time and the crew was very servicial."
Pro: "Good food"
Contra: "Online check in for one of our two passengers was impossible. Simply never worked. At airport check in desk, manual data entry errors during airport check in caused issues during customs at the end of the flight. Also we were not seated together initially even tho reservations were made months in advance. Airline online check in was pushing us to pay extra for seats together."
Contra: "Free seats in economy class are way too squeezed for a 10 hours flight."
Pro: "Safe flight"
Contra: "Flight delayed more than one hour. Poor communications by pilots. No recognition by any crew members that it was Father's Day!!!"
Pro: "The flight had a delay of 4 hours in Philadelphia. I missed the appointment in Lisbon for which I was flying in the first place. Furthermore, I had purchased the ticket with the intent of flying with British Airways and found myself in a charter from American Airlines. I wish to be compensated for this mistake. Thank you"
Pro: "Take off was on time, and landed early."
Contra: "The woman boarding us asked me to combine my small items into one - and that was not the issue, it was her demeaning tone, and that there were several other passengers she had already let on with more than two consolidated items. Seats were very tight"
Pro: "Entertainment package at your seat was easy to use and had a wide variety of movies, music, etc. to please anyone. Plane was new and everything worked. Arrived early!!! Captain was best attribute of the crew."
Contra: "Crew seemed to be robotic, no personality, just doing a job. Food was just OK, nothing special, but at least it was somewhat tasty."
Pro: "Very nice gate crew, efficient boarding, quick and efficient takeoff"
Contra: "Found out that a lot of Argentinians do not obey the crew rules. Before the seatbelt sign turns off they already start moving to the front of the plane. But off course is not the airline duty to teach manners."
Contra: "American Airlines delayed my flight over 16 hours. Very unhappy."
Pro: "Nothing special. Horrible food (the worst in years). Cabin crew try to manage but a refurbished plane doesn't justify more than double for a substandard bussines class."
Pro: "Wrong airline, sent me to wrong gate, almost missed the flight. If I wasn't lucky enough to need a wheelchair, I would probably still be in Phx! Not happy at all, to say the least. I had to grease the palms of about 7 different wheelchair pushers. A bad day all around."
Contra: "Flight was delayed 4 hours so we missed our connection. The entertainment system was down during the flight and all they did was apologized over the speaker. There was no rep waiting to help upset customers so we had to wait TWO hours in line as there were only 2 girls at the counter when there are 6 counters. They were completely unapologetic and although they set us up on another airline to fly back, the whole experience was completely unsettling. AVIANCA NEVER AGAIN!!!!!!!!!!"
Pro: "The crew really good"
Contra: "People at the bs as airport didn't organize everything. Lines all over the place and two flights cancelled to the same destination in less than 24 hours! Got lucky that they didn't move us onto a next flight because there was a domino effect on the flight. I stead of solving a problem for 200, they began to make problems for 600."
Pro: "On time, very friendly and accommodating crew!"
Contra: "My screen didn't work BA to Dallas but I didn't ask for help either!"
Pro: "Movies. Upgraded to more spacious seat."
Contra: "Dry dry dry. Hard to sleep."
Pro: "On my return I had my own seat! Not nearly as cramped. Had soda and pretzels. The air magazine was latest issue! The attended was nice."
Contra: "The seats needed to be shampood."
Pro: "the different sections of the plane made it feel smaller. Great food in flight along with the entertainment."
Contra: "it was a long flight, not enough movies to watch throughout the flight. Only dc outlets available which i wasn't prepared for"
Pro: "Right in time and crew very responsable."
Contra: "The audio for film's didn't function in many places of the plain."
Pro: "Prompt boarding & early arrival. Staff was also friendly"
Pro: "Business class is very good"
Pro: "All fly attendants. DId a very good job"
Contra: "The little flat tv was not working properly. The plain is too old."