Canceled the flight and rebooked without telling me
Short flight with some turbulence. No food or drink offered anymore on this short leg (they USED to give water or soda). Worst part was waiting 45 minutes after landing at DRO for the gate to open so we could get out (apparently, it took special forces to move the other plane--which wouldn't start). THankfully, they left the air on, so we didn't get hot. Good chat with my seat mate.
There are no storage bins in business class, the seats are very narrow and privacy is poor The food is good, the drinks selection very poor
Pro: "Crew was nice"
Contra: "The aisle between seats is too small. There is barely any room for a cart to pass through. If you have any arm out on the aisle arm rest you"
Pro: "Young crew, with positive attitude and very kind and helpful."
Pro: "The seat wasnt comfutable"
Pro: "The crew was great with kids. Very friendly and helpful."
Contra: "No LH flight details in the E-ticket from Dus. to Bkk. I have to contact Thai Airways for more details. Too short time for transited from Munich to Dus. and I missed flight, luggages didn't arrive with my new flight. Very very very bad experience with this booing by this website and I absolutely not accommodate with this web again."
Pro: "Flight crew and food was wonderful."
Pro: "Great film choices, short flight time - no delays. The flight was relatively full but I experienced no discomfort and the food was good. I think they ran out of one option but this didn't bother me as it wasn't my choice."
Pro: "Very nice crew"
Pro: "Review for Eurowings"
Contra: "The food was terrible. I couldn't eat it, and I can eat almost anything. Sorry! Everything else was good. The staff were amazing. I will fly with Lufthansa again. Thank you."
Contra: "They cancelled my flight"
Contra: "Close call as had to go through three passport checks before we could change to other airplane. Lacking signage to tell where to go for lines at Munich airport"
Contra: "How Lufthansa is not ashamed to serve dog food to people who order kosher food."
Pro: "Lufthansa, always competent and pleasant. Everything works well. Very reliable. Business Class seats are competent. No complaints. Not overly plush but everything works. Same with the service. If consistency is what you’re looking for then Lufthansa can’t be beat. It’s the Lexus of the airline industry. Not Mercedes or Rolls Royce though."
Contra: "The food is never exceptional on Lufthansa. No low carb or low fat alternatives. Heavy cream is a hallmark. Again, Noor exceptional but good enough. Here, I think American, Delta and United have done a better job recently."
Pro: "Baggage handling, efficiency overall"
Contra: "Small legroom in economy"
Contra: "Worst crew, at one point when they start serving lunch they left like 10 people waiting and waiting to be served also, they start to put together some lunch one by one, took maybe another 1/2 hour for some people to get food, i was the last one to get served but when they got some leftovers from some other people they put that on my tray for me, they run out of food in the plane, of course i refused the lunch but no other option for me was given, again WORST crew ever, never flight Lufthansa again, NEVER"
Contra: "No complaints"
Pro: "I flew economy. Good plane, ok food, frequent meals, good coffee, free beers and wine, best flight crew I've ever had."
Contra: "economy: The chairs were ok but I've had better ones."
Pro: "Even though we boarded the plan via a bus, I appreciated that business class was given priority boarding the bus."
Contra: "The waiting area was a bit spartan, but quite acceptable."
Pro: "My highlight for the travel was the AMAZING flight attendant named JENS. He is a bright soul. Positive, sharp, witty, and humorous. Just what I needed on a 8 hour flight over the Atlantic."
Pro: "The everything was excellent, easy. Very comfortable with nice professional staff around! Thank you!"
Pro: "Smiles from the male and female stewards. Being gracious to customers and treating them with respect....keeping us from getting bored"
Contra: "the Airbus was much more crowded than the Boeing (777) we flew over on and run by United. When food/trash was being passed, it was tough for passengers coming from the rest room to get back to their seat."
Pro: "I slept for about 5 hours. More so than most flights. Flight crew was reasonable."
Contra: "Being constantly bumped. Food ok. When an airline stops having a policy of inflicting suffering in order to get me to pay more, well, I will give a higher rating."
Pro: "On time"
Contra: "Leg room"
Pro: "Lots of food for such a short flight."
Pro: "Helpfulness of crew."
Pro: "I liked the crew personnel"
Contra: "I didn't like food"
Contra: "'Sorry we have chicken no more, so here get this ravioli' in other words no choice for me. No flight information."
Pro: "Boarding was smooth."
Contra: "Flight was delayed then we were told it would leave at 4 but then they boarded at 230 then we sat on the plane for 3 hours after already being delayed we stayed on the plane when they knew that we wouldn't be taking off for hours but they didn't income us of this"
Contra: "seats are too narrow"
Pro: "My departure from Munich was late but overall I am satisfied with my flying experience with Lufthansa, great job."
Contra: "The flight to Frankfurt from San Francisco (operated by United Airlines) was pretty bad. The outlets for charging phones and computers were out of service in my row, the wifi was inoperative for the entire flight, the entertainment system seized up every 10-15 seconds. The accessories were entirely neglected. It was rather pathetic in that regard, and the food was gross."
Pro: "Everything seemed to run smoothly."
Contra: "No issues this leg"
Pro: "nothing to say - low cost carrier level"
Contra: "nothing to say - low cost carrier level"
Pro: "Great Crew excellent service"
Contra: "Row seats not comfortable"
Pro: "Without a doubt, the flight crew on this flight was amazing. They went out of their way to assist everyone and make sure that people had whatever they needed."
Contra: "The chairs were small, even though we upgraded to economy plus, and the outlets and my tv screen did not work. On a 10 hour flight, that's a big deal! It seems like I paid extra to get less. Terrible!"
Pro: "I like the friendly crew. They give refreshments at no charge on a 40 minute flight and get it done in time."
Pro: "Absolutely the worst flight land and air stewards i havr ever seen. Would never flu with them againrude groun personel"
Contra: "Flight may have been overbooked. Very confusing boarding/seating arrangements."
Pro: "Realistically the only even remotely like able thing about this flight was that the flight crew was pretty pleasant especially given how early in the morning it was."
Contra: "Honestly there wasn't much if anything to like about this flight. It was supposed to take off at 2:10am and I don't think we even boarded the plane until after 2:30. What's more is no one passed along any information, so no one had any idea how long a wait it was going to be. Needless to say it was very early in the morning, which is a horrible time to be left waiting and information-less. The delay definitely affected my perception of the rest of the flight as well. The comfort level was completely average -I'm a tall person so I've come to expect not being comfortable on airplanes, through no fault of the airlines. That being said despite it being a four hour flight, there was no entertainment on the plane unless you had downloaded the Lufthansa app and streamed through a mobile device. Given that there's no wifi in the Munich airport I don't see how this even would have been an option. Finally, the breakfast of eggs was really not up to par with what I've had on other airlines. I suppose it's unreasonable to think there could have been a food upgrade, but given that we were left waiting over an hour to board the plane (that not including actually finishing the boarding, taxi-ing to a runway and leaving) with no opportunity for food or drink, it would have been nice to actually have a decent tasting meal once we finally got going."
Pro: "The crew was very friendly and accommodating (a first for me) they really did an outstanding job to make sure we were comfortable...they seemed to be actually enjoying what they were doing :) The food tasted amazing and was plenty..this is also a first for me, I had never said that the food on a flight was good before. The crew walked around the cabin many time throughout the long flight with drinks on their trays (not just the usual drink service) which was much appreciated. Overall they get a 10 from me! This was my first time flying with Lufthansa. I will most definitely fly with them again and recommend to all my friends."
Contra: "the selection of movies could have been a bit better. Although much to choose from such as tv shows etc., more recent movies would have been a plus."
Pro: "Great staff."
Contra: "The time it takes to travel. Can't control that."
Pro: "LOVED the fact that the business class seats lay back almost flat---much more comfortable. The flight attendants were very friendly and actually had a good sense of humor when appropriate ; ) Pleasantly surprised at the food choices and delighted that the drinks were all free, including the adult beverages, even for the economy seats that we were in on the way back..."
Contra: "Wish the seats could lay back a little bit more in the economy seat area..."
Pro: "Crew, comfortable, entertainment, drinks, clean toilet"
Contra: "The food is the worst I've ever experienced in airliner."
Pro: "Good variety in vegan choices."
Contra: "Please add pickle if possible."
There is no entertaining offered on the shorter flights. I wish that would change.
Pro: "The seats were very comfortable. The plane was clean and the crew was very friendly."
Pro: "Sit was not comfortable, looks like that airplane was not for long trip."
Contra: "Comfortable seats, screen, usb charger."
Pro: "crew was good"
Contra: "crazy detailed search in goleniów"
Pro: "Nothing, we were waiting for border for 3 hours, and the reason was they waiting for another 3 people. That is not acceptable."
Contra: "Not allowing babies in first class. Couldn’t sleep with the baby crying."
Pro: "One stop flight, faster than a boat."
Contra: "Lost luggage, delayed our plans for 3 days(all luggage was lost!!!)"
Pro: "Crew were polite, friendly and attentive."
Contra: "Better food, bigger dessert"
Contra: "flight was over 6 hours longer than planned, we did not catch plane from Budapest to Krakow so went to Warsaw than to Krakow, plane from Warsaw didn't have air conditioning working, worst flight ever !!!"
Contra: "flight was delayed 4 hours"
Pro: "All was good. Have to pay for food. Really?"
Contra: "Have sandwich included in the price."
Pro: "First of all, we had to line up in a very long que when arriving from Zagbreb. Then we had to wait very long for the bus to take us to the plane. Finally, we had to wait for almost 30 minutes ON the bus before we could enter the plane."
Contra: "The crew"
Pro: "It was ok"
Pro: "Easy to navigate crew speak English and friendly"
Pro: "LOT dictionary doesn't have the word: on-time,"
Pro: "I DIDNT TAKE A FLIGHT TO LONDON DONT KNOW WHAT YOURE TALKING ABOUT"
Pro: "Modern new plane, efficient plane crew"
Contra: "Chaotic boarding, seats have very little support, no food or entertainment"
Pro: "The Dreamliner is new and shiny, and the bulkhead seat I happened to get had a lot of leg room."
Contra: "The in-flight entertainment monitor was not working half the time, apparently because of some faulty wiring in the joint that connects the monitor to the seat. And guess what, when it does not work, the reading light and passenger assistance do not work either. Morale: only get bulkhead seats if you plan to sleep through most of the flight."
Contra: "Everything was good except for the temperature. The plane was too hot."
Contra: "The crew barely spoke English, only polish and didn’t care about you if you didn’t speak polish. The food was horrible and tasteless. And my suitcase was broken into and my packet of cigarettes was ripped apart and half was stolen"
Pro: "It took me to Warsaw"
Contra: "Very small, uncomfortable plane. Late."
Contra: "The plane was having a 25 minutes delay before leaving. It will be nice to offer some chips also as a curtesy"
Contra: "My whole ticket was determined and I had 2 transfers from Copenhagen to Poland and my language was missing and still not found"
Pro: "Everything overall"
Contra: "Nothing in specific"
Pro: "Everything was excellent with my flight!Flight crew was very polite and excused about delay.Delay was 30 minut,wich is ok.They helped everyone,who needed help.Food was nice,seats are comfortable.Thanks for everything!"
Pro: "Good crew."
Contra: "The plane was late and somewhere along the line my luggage was lost. Either here or before that."
Contra: "Flight was delayed and have to wait at airport.."
Contra: "The service was terrible. The flight went AOG, but not until midnight. We all sat around with barely any info all night long. Finally at 11:30pm they put out some water and said sandwiches but I did not see any. LOT Polish service was VERY disappointing. I cancelled my flight all together on them."
Pro: "Good price. The in-flight meal was hot and delicious!"
Pro: "Flight on time... arrived on time.... food was great...."
Pro: "The usual cramped travel but it was fine. Good movies"
Contra: "Somewhere Ipad disappeared from luggage we had checked."
Pro: "It was on time and they did not loose our bags"
Contra: "After boarding we sat for 10 min before take off but arrived on time so all good"
Pro: "Newer plane. More efficient boarding process."
Contra: "No entertainment system at all."
Contra: "entertainment didnt work tray tables broken"
Pro: "Crew nice, polite"
Contra: "Fly time allways not on written agreed"
Pro: "Boarding from the lounge, Professional crew, was lucky not to have seated next to me, timely arrival, nice modern aircraft."
Contra: "The seat was very uncomfortable in comparison with other long haul flight seats, must be some ergonomic issue, I arrived more worn than usually when flying this route. The food was very low quality and wine or beer was only served for payment unlike on other airlines."
Pro: "A pillow..."
Contra: "Hughes delays"
Pro: "I liked that I was given an opportunity to change my flight to business class before leaving Poland but opted out in favor of economy that would get me home sooner."
Contra: "What I was transferred to was Lufthansa and their flight was late at arriving and taking off. This transfer changed my destination to Frankfurt. I was stuck in Frankfurt with no compensation. Only a changed flight for the next day and a dinky hotel room. Lufthansa was very disorganized and wildly incompetent."
Pro: "I would not give 1 star. 0 if possible!"
Contra: "Because of loosing our connecting flight in Warsaw (due to weather...I think, it was never explain to us why our first flight had a 3 hour delay), the boarding staff was very helpful finding us a different route. Well the flight from Warsaw to Berlin, operated by LOT was horrible! No snacks no drinks, not even water on a 2hour flight! Shame on you! I had my wedding gown with me and I asked one of the crew members to put it in one of the closets design for this. And in a broken English she told me 'ya there is a problem' and she showed me the closet, it was full with the crew luggage :( We ended up laying the gown on one seat that was empty! When we arrived at our destination and picked up our luggage we noticed that they broke one of the wheels. Overall very ugly experience with LOT!!!"
Pro: "The trip was on Boeing 787, good legroom, and decent seat recline, food was ok and the flight was on time given that most transatlantic LOT Polish Airlines flights are delayed."
Contra: "The aircraft (B787) was a bit run down. Some of the cabin crew were unprofessional, at at times rude to passengers. No wine/beer offered during the dinner service. They offer "gourmet" cafe on-board for purchase, but one has to go all the way back of the plane to make a purchase, the flight attendants refuse to bring it to the passenger, which I found to be strange."
Pro: "Smooth and easy boarding and deplaning"
Contra: "Nothing, short flight"
Pro: "Friendly staff, clean airplane, electrical sockets available."
Contra: "Flight was delayed. No efforts to ensure transit passengers are given priority. Spent hours waiting for the connecting flight."
Contra: "No good meals available in the flight."
Pro: "Also like this crew. Great job of hiring good people."
Contra: "This team has it together."
Contra: "Sardine style packed economy class seats"
Pro: "Helpful crew"
Contra: "The window shading technology on the Boeing Dreamliner does not block direct sunlight."