Our trip was Lisbon-Frankfurt- Bangalore. When we reached Lisbon Check in there was not anybody at the Lufthansa counter. There was one and a half-hour delay before the aircraft left Frankfurt. The less said about the food the better. I had an Eco Saver ticket. Does it mean that beggars cannot be choosers' type of attitude to passengers is the order of the day?
Excellent staff, overall good flight. However, quite a few crying toddlers for 10 hours makes it less pleasant
Connection with next flight
We had plenty of legroom on the way out but less on the return and also less film choice. Food was poor on both legs and prior to flight, Lufthansa Customer Service was very poor/ non existent
Crew was rude, flight got delayed almost 5 hrs, no communication to passenger.
Best flights I've been on in a while..
Food was absolutely terrible…old plane.. small seats
Always luggage delays, won’t fly Lufthansa again
Well I guess more flexibility from terminal to terminal and close to the gates. Thanks
Pro: "The crew was Ok except at the beginning when they could help more inside the plane with finding the seating."
Contra: "I missed the plane shopping because i don’t recall seeing the crew after the meal offering it. I heard the announcement at the beginning of the flight so I was looking forward to make purchases. Later when I asked it was already closed."
Pro: "Great crew, decent food, plenty of wine and other drinks, on-time departure and arrival."
Contra: "Cramped uncomfortable seating, USB port on seat-back video display does not charge a handheld device battery."
Pro: "Great food. Nice staff."
Contra: "Make a rule that people cannot put their seats back. People in front of us were rude and kept their seats back the entire flight, even after we nicely asked them to not have the seats back so far. Would prefer that seats did not move at all. I would never recline my seat in consideration for the person behind me. On an 11 hour flight, this is a big deal."
Pro: "Fabulous Stuart’s."
Contra: "1h of delay .... is inadmissible for the price what we are paying for the tickets..."
Pro: "The crew was the best"
Pro: "The new Airbus was a very cool aircraft."
Contra: "Boarding process is really disorganized."
Contra: "Impossible to do beter."
Pro: "Great crew, comfortable seat, good food, and food entertainment."
Contra: "Delayed 20 minutes out of Denver, and when I arrived at my connecting city in Munich I was immediately told I would not make my connecting flight due to customs lines and to reschedule. I walked 5 minutes to customs, no lines, walked another 5 minutes to my gate, and easily made the connection."
Contra: "The airplane was full, and I suggest Lufthansa use a larger craft for this route."
Pro: "The food and drink were the only two enjoyable moments of this flight."
Contra: "The crew in Cluj airport could not care less about getting the plane boarded and departed on time. For 20 minutes crew stood around in the airport talking to each other and using their cellphones. Finally the transport bus was loaded only to have the bus driver get out, and talk to another employee while simultaneously using his phone. No information was given for the delay and the plane was boarded at time of departure. This careless and unbothered attitude resulted in a missed connecting flight for my partner and I. We were completely unassisted by crew on the plane and ended up having to wait 24hours for our next flight home. Absolutely disgusted by the service provided from Cluj to Munich. I would seriously consider another airline before booking again with Lufthansa for this route."
Pro: "Enjoyed the legroom even though we flew Economy class. Good selection of free movies. Crew was friendly and accommodating."
Pro: "Staff was really good"
Pro: "Did manage to get priority transfer which I requested from Dubrovnik but was told. “We do not do those”"
Contra: "Rest of the flight was bearable nothing write about. Typical cheap alow cost flight"
Contra: "Boarding was a mess. Waiting for long time in a crowded bus to NORAD the plane then rushing out of the bus to Nita the plane with no lines and having to wait for the crowds outside the lane in a freezing temperature. Furthermore, there was no entertainment on the plane and the food was horrible. Add to this the very cramped seat space and no carry ons in the plane (unless you speak German)"
Pro: "Telling you you're stupid"
Contra: "getting too many emails about a flight that I've never took"
Contra: "I haven’t received my luggage and I have been in Mumbai for almost 3 days!!! I have to buy new clothes and plenty of toiletries, I have only had 1 phone call from the airline to tell me my bags never left SFO!!! Wtf!"
Pro: "Short and comfortable flight"
Contra: "Plane closed the gate two hours before departing. Should have waited for passengers delayed by weather and lack of a sufficient ground crew."
Pro: "The flight attendants were always friendly and attentive. No comparison to some other airlines I have flown with. Food was excellent and entertainment as well. Boarding went great especially when considering that the capacity of the plane is for 440 passengers."
Contra: "The seats are very close to each other, so when the person in front of me move their seat back I had to ask him not to."
Pro: "It's terrible more than 3 hrs delay!!! They should. Ompensate for my parking and extra food for the person picking us up they had to wait met than 3 hrs!!!"
Contra: "It's terrible more than 3 hrs delay!!! They should. Ompensate for my parking and extra food for the person picking us up they had to wait met than 3 hrs!!!"
Pro: "Quick and efficient boarding. Crew was friendly and attentive."
Contra: "Older airplane that could use some renovations in the interior."
Pro: "Crew was very attentive and informative."
Contra: "Boarding process was the worst I've seen. Seats were too small and no space compared to other flights I've flown on similar routes (British Airways London-Amman & Paris-Amman). No tv's, entertainment system. You could download their system but need to buy wifi to access it. Will try to avoid Lufthansa's short haul flights in the future."
Pro: "Boarding was smooth."
Contra: "Flight was delayed then we were told it would leave at 4 but then they boarded at 230 then we sat on the plane for 3 hours after already being delayed we stayed on the plane when they knew that we wouldn't be taking off for hours but they didn't income us of this"
Contra: "Connecting flight to MUC was cancelled without notification, this was corrected too late to get me a different flight from ATH to MUC. So then I had to miss MUC to LAX. Instead i was transferred to an Airfrance flight 12 hours later."
Contra: "its was very very bad bad bad bad its a shame for them very not good bed bed"
Pro: "Food/drink choices and portions were very generous on our long haul flight over the Atlantic into central Europe from the west coast of the the US. Efficient boarding. Lots of entertainment options as well."
Pro: "The boarding was pretty quick, the crew was friendly and efficient, they were great. Food was good. Good amount of space in economy. I loved the whole experience. I would definitely recommend flying with them."
Contra: "food, entertainment"
Pro: "The flight was on time. Boarding was easy. There was plenty of room for hand luggage."
Contra: "Seats were not super comfortable."
Contra: "Asked hor wheelchair assistance on the 3 connecting flight ... Never got one Weighing the carry on is ridiculous! Had to tortow away stuff because a couple pound over British allows up to 50 pounds on a carry on Asked to switch seats and hot terrible service Tried to get boarding pass 24 prior could not They lost my luggage got it 3 days later And other things that I was not happy about"
Contra: "I don't care for disembarking to a bus. Business class could have had larger seats instead of leaving an empty seat between people."
Pro: "I appreciate the taxi, in Munich airport, to my next connection."
Contra: "I disliked the late departure."
Pro: "great food options good comfort"
Contra: "Lufthansa's customer service is terrible. The service agent who rebooked my flight said flight was FULL when there were several seats open. The lady charged me an exorbitant amount saying that the "flight was overbooked". I am NEVER flying Lufthansa again. In addition, I am spreading the word to family and friends who use Lufthansa to use another air carrier."
Pro: "short and comfortable"
Pro: "Prompt boarding and takeoff, good space, comfortable seats, good food."
Pro: "They put us in a hotel."
Contra: "I lost my trip to Venice and almost didn't make my cruise ship. Lost $300 non refundable room deposit. Nothing more than an "I'm sorry." from Lufthansa. I'll never fly them again."