It's such a disgrace that you thed kayak didn't email me to inform the cancellation flight from cluj on the 7th. I've spent a night at the Hilton hotel in cluj for which you should pay and also lost a say work. Also did 2 covid test te sister me 100 euros and pain. I am writing form Istanbul on the 8th wating to board to Miami flight TK0077. I expect you to have the decency and reimburse all the extra costs that were caused by you not the Turkish aireiles. By email the survey demonstrate that you had no idia about the cancellations. Shemful indeed. Please don't put your incompetence on the Turkish aireiles You can call at 786-285-6755. Thank you Adriana Manari
I've traveled with all major European airlines, Canadian and United States. Turkish Airlines is my favourite by far.
Pro: "The crew very a mezzaning"
Pro: "Great experience, beautiful people, always smiling ant there to help you."
Pro: "Food, Entertainments, travel kit as well as flight crew made it a delightful experience."
Contra: "Checkin agent at the SFO airport was kind of obnoxious."
Pro: "Due to my religious faith I had booked special meals on Turkish Airlines. ( isegnent - Turkey to Washington DC ). Not only did the crew decline having my food reservation but they forced me to have food totally against my faith. Not sure if he airlines is biased against religions"
Contra: "Hon our food reservation Provide food as initially requested Unbiased attitude."
Pro: "No issues"
Contra: "Everything is good"
Pro: "Everything was great."
Pro: "food is amazing"
Contra: "seat is outdated, but new seat for biz is coming very soon"
Pro: "Crew was amazing. Very helpful"
Contra: "Seating was cramped. Other travelers were not very cooperative"
Pro: "Departing on time"
Pro: "They were more or less running on time and the crew were polite and helpful."
Contra: "Change up the menu every year."
Pro: "Onboard service was good -breakfast served was good."
Contra: "The seats are somewhat uncomfortable but OK for only a 1 h and 40 min flight"
Pro: "Healthy food options. Clean decent seats."
Contra: "The airport experience. UNSANITARY TOILETS. Worst than any 3rd world"
Contra: "Boarding was late and the line was unruly. Paths for boarding were marked but once a crowd forms it's impossible to see."
Pro: "Turkish Airline is really good at making safety videos. Istanbul Atatürk Airport is hands down the best airport in the world."
Contra: "Delay flight from Istanbul.."
Pro: "Boarding on time, service friendly, luggage up to 30 kg, good entertainment and comfortable seats, tasty sandwiches."
Pro: "The crew was very nice"
Contra: "The seats are so small, no leg room at all. I'm 5'7 so I'm not that tall but my knees were very close to the seat in front of me. The mans sitting next to me had broad shoulders so during the entire flight he was on my seat. Which I didn't mind because I know he could not help it since the seats were so narrow. I would never fly Turkish airlines international again and would tell people not to as well."
Pro: "Courteous service, onetime arrival,"
Pro: "Great crew, more space"
Contra: "Food not great, late boarding"
Contra: "Everything was great. Got upgraded to first class"
Pro: "Good service"
Contra: "Departure delay"
Pro: "Great service and staff"
Pro: "One of the best airlines. The Boring team in Cluj was really pleasant and courteous"
Contra: "No subtitles in foreign languages"
Pro: "There was almost nobody on the flight. In flight entertainment was awesome too."
Contra: "Very small space"
Pro: "Turkish Airlines had new planes with a decent amount of leg room between the seats."
Contra: "I booked the seats really early and did not book the last row before the lavatory, but that's where we were assigned seats."
Pro: "Cabin crew was so kind and all the time asking for my needs"
Contra: "Airplane was a bit outdated and since the aircraft didnt had first class only business so the seating was un comfortable at all. By the way the aircraft is boeing 737 if im not mistaken."
Pro: "The food and amenities were nice"
Contra: "Customer service was bad when checking in, the flight left late from LAX, almost made us miss our flight from IST, my friend's luggage was lost."
Pro: "Food, entertainment system"
Contra: "Everything else. Europes Bedt Airline should be much better. Turkish Airlines is nothing against UAE airlines."
Pro: "Not enough time for Connection flight bording."
Pro: "They treated us so well--always with a smile! The crew always went out of their way for our comfort and we really enjoyed the flight--as much as a long overseas flight can be enjoyed, that is!"
Contra: "Sometimes we didn't have a choice on the food because one of the two choices was gone until it got to us, but we still enjoyed the different food than we usually eat."
Contra: "They don't speak very well English"
Contra: "The food wasnt good"
Pro: "Food was OK, sometimes good even."
Contra: "Terrible customer service"
Contra: "Turkish airlines do not care at all about passengers from other countries (other that western Europe and USA) - my flight was cancelled but the airline reps did not bother to tell 150 plus passengers until the end... passengers got angry and one rep took us to the hotel desk, confusing with boarding passes and passport control on the way - forcing us to waster 3-4 hours; we were provided hotel accomodation at midnight (flight was supposed to take off at 9 pm - maybe they were avoiding to spend on out meals???"
Pro: "Spacious, coffee actually tasted like coffee and not water like in other airlines. Everyone was very friendly"
Contra: "I brought a small suitcase and they told me I couldn't take it on the plane... when I got on the plane there was more than enough space. Everything was good afterwards. I was just hoping to not having my suitcase checked in so that I wouldn't run risk of losing it. I got my luggage from the pickup area with no problems!☺"
Pro: "The food, the service and entertainment!"
Pro: "the entertainment, the food, the service"
Contra: "everything was perfect"
Contra: "I asked for sugar 3x before finally getting it (1 hour), but by then the coffee was cold and I had to request a new one and wait another 10 mins :)"
Pro: "Clean, fast, & efficient"
Pro: "I enjoyed the flight"
Pro: "boarding was easy and fast and the crew was friendly"
Contra: "there were no personal TVs for inflight entertainment and the TVs were not spaced well enough to see clearly and easily."
Pro: "I love the touchdown, of the smoothest ive experienced. It was a long journey but a comfy one. Great job turkish airlines."
Contra: "Personal space and leg room were both incredibly small and tight. And the food was not fresh or really edible. Plus the air quality and temperature were poor and stuffy."
Pro: "Got home."
Contra: "Kept us in line to board for 30 minutes. then announced a delay. No service due to short bumpy flight. Probably nobody's fault but..."
Contra: "Crew was not specially caring or interested in me. Food was lousy for business class No in flight personal care "case" Business class check in was a nightmare. They could not issue my boarding pass and it took over half an hour waiting for a solution"
Pro: "This is how my trip started that day. Missed my checkin window by 10 mins do to waiting in traffic for 45 mins, because of wreck. Got to the ticket counter at 8:35 and my flight my was set to take of at 9:30. There wear others in the same boat as me, we where all flying with American. I will Never ever fly with American again! The Lady was so rude then she said we were disgrutle when we ask to speak to a manger about trying to board even though or flight didnt leave until 9:30. Not Military Friendly at all. So I ran down to Lufthansa and talk with a guy at the ticket counter that was understanding of the sistuation, he told me what to do once a Book my trip through Kayak he checked me in and got me right to the front and on the plane for the next flight that left 2 hours after my missed flight. I book my trip and got through Tsa all before my flight with american even took off. When I boared the plane the cabin crew was very helpful and laughing and joking with the passagners their smiles brighten my day and made me feel at easy. I was stressed out about missing my flight with American Airlines and that lady at the ticket counter that when on got my flight with Lufthanse I felt like they were my friends and that I have been flying with them before. I will always use Lufthansa when fliying back home back to the states! Thank you to flight crew and men and women at the ticket counters!!"
Contra: "If I could change one thing it would be better food, or the drink protion size or just give out canned drinks. But over all the best flight I have taken in a long time!!"
Contra: "I could not make it for the 1st part of my journey due to personal circumstances. There was no notification from Lufthansa that my return journey would be been cancelled as well. I found out 1 hour before the actual flight. Was offered a replacement ticket for over £900. Bought a new one with BA."
Contra: "Problems when boarding. Some real upset customers at Valencia Airport who had too much baggage. Another proposal: Provide Fanta :-)"
Pro: "Service leg room and service with a smile"
Pro: "Short flight but staff very attentive, food good."
Pro: "Short flight, snacks, timely take off and landing."
Pro: "The food and drink were the only two enjoyable moments of this flight."
Contra: "The crew in Cluj airport could not care less about getting the plane boarded and departed on time. For 20 minutes crew stood around in the airport talking to each other and using their cellphones. Finally the transport bus was loaded only to have the bus driver get out, and talk to another employee while simultaneously using his phone. No information was given for the delay and the plane was boarded at time of departure. This careless and unbothered attitude resulted in a missed connecting flight for my partner and I. We were completely unassisted by crew on the plane and ended up having to wait 24hours for our next flight home. Absolutely disgusted by the service provided from Cluj to Munich. I would seriously consider another airline before booking again with Lufthansa for this route."
Pro: "The ground staff in Heathrow was helpful. They happily swapped me onto an earlier flight to Munich after I spotted delays out of Munich, allowing me ample time to connect in Munich airport"
Contra: "Lufthansa's narrowbodies have one of the most uncomfortable seats in the sky. These slimline seats are built with a central beam running vertically along the midline of the seat, making it very uncomfortable with your spine."
Pro: "The meals were very good!"
Pro: "The service and the entertainment system"
Contra: "Food was not up to the mark, which it almost always is. The crew were a little rude at times, which is also not very common with this airlines."
Contra: "We missed our flight because of schengen visa as we booked our flight through your app you also didn't help us about schengen visa that we' need"
Contra: "We had 30 minutes delay"
Pro: "Crew and service was amazing"
Contra: "No entertainment food Horrible"
Pro: "Smooth flight. Great food and drinks. Very helpful staff."
Contra: "Lufthansa has a horrible website. I wanted to check in online but I had to no reservation or ticket number is provided so I had to go to my old reservations to find it. .Next I wanted to pay for my luggage online but there was no link given. It says you can do it cheaper on Lufthansa.com but I could not find where you can actually do that. All in all spend 30 minutes with no result. Had to pay at check in $44 instead of $27. And it was just one of many other problems and inconveniences with their website."
Pro: "The flight was fine. However, because of a potential snow storm in Boston for 3/21, the flight with Lufthansa was cancelled. We were switched to TAP Portugal for the 22nd. When we arrived at Logan airport, we were told by TAP the flight is overbooked, but there is a chance we will get seats. We did get seats at the last moment, always kept abreast by TAP representatives. The flight was a non-stop flight, leaving at 6 PM arriving by 6 AM, far better than the connections with changes the day before."
Contra: "Attitude of staff very poor at a request for a drink of water"
Contra: "Cancelled flight."
Contra: "Cancelled then delayed then had to stay in Frankfurt and was a day late"
Pro: "The crew were very helpful and friendly"
Contra: "The flight was delayed"
Pro: "I'm more used to travelling on Ryanair routs so it was a most welcome suprise to experience lufthansa. I went out and back with ye and even though there was a small delay going out I made concections easily. Well done to all your team . Thanks. I will definitely use lufthansa whenever can."
Contra: "Very very long walk plus train to baggage reclaim at Munich"
Pro: "No thing at all"
Contra: "1- the aircraft from cairo to munich was so small that they didn’t allow the carry on baggage and I had to put it with the check in baggage. 2- the special meal ( muslim meal ) that I ordered was a veggie meal !!!!! With no meat or chicken at all , apparently they don’t know what the meaning of a muslim meal is ! It means to have halal meat , we are not vegetarians ! 3- my baggage didn’t arrive to the airport and I filed a report and was told that I will have them tomorrow and now after four days the baggage didn’t arrive yet and I was told that one of them is missing !!!!!!! I can’t hate them enough."
Pro: "I believe Lufthansa does more than the majority of other airlines for economy class passengers."
Contra: "There was nothing I didn't like."
Pro: "Punctuality, rapid boarding, nice to still have free snacks (choice of sandwich and full range of drunks)"
Contra: "Nothing to dislike"
Pro: "Smooth process. Regular updates."
Contra: "Late departure."
Contra: "Check in 2x and security 2x Then rushing about"
Pro: "Friendliness of staff Efficiency"
Contra: "Overall a very good service and no complaints but if In House entertainment was provided it would enhance the experience."
Pro: "Online check in worked well through app."
Contra: "If you leave something on the plane, don't expect for it to be handed in. My iPad disappeared on the flight. The woman at the boarding gate in Bham kept shouting at everyone, she was really rude, both flights were late taking off."
Pro: "Perfectly okay flight, slept through with no disturbances. Crew were friendly enough and landed fine. Airport took me a while to figure out though."
Contra: "Late landing We landed in another terminal to the one our connection was at. Had to run and go through security again Had two minutes to spare and they refused to allow us to board. Very rude The distance to catch the connecting flight The delay at security The lack of trying to let us on the plane. The rudeness I experience"
Contra: "Cramped space in economy class."
Pro: "Friendly helpful staff."
Pro: "I think this airline is a very good airline, but this flight was shorter so it didn't have all of the perks of the longer ones that it usually has."
Contra: "In Lisbon we had to be bused out to the airplane to board, so it was a long process."
Contra: "Everything was good not great"
Pro: "as usual flight itself was okay"
Contra: "the flight was delayed by 50 min reason was because the flight crew was stuck in a traffic jam from kiev city centre to airport by 1h. the flight crew stayed overnight in Kiev city centre which is 30-40 min drive away from city centre and had time to own accord to have a walk around the city centre in the morning. So I wonder why the crew cannot travel earlier to airport taking into account potential traffic jams. Knowingly I trvaelled to the airport about 2.5h before departure and made it perfectly on time to the airport, even though working in the morning, whereas the crew couldnt make it. maybe Lufthansa should change their crew hotel policy in particular for towns with notorious traffic jams like Kiev.."
Pro: "Lufthansa has us on a short connection in Munich. But instead of bumping us like Air Canada, which does not care about customers, Lufthansa got a little van for our family of 5, took us through expedited passport control and helped us reach our flight. They have done a superb job and it is great to see an airline that has a very capable ground crew as well as air crew. Lufthansa made us feel like they cared about us and trust me traveling with three kids under 6 we very much appreciated it and they will have our return business!!"
Pro: "I appreciate the taxi, in Munich airport, to my next connection."
Contra: "I disliked the late departure."
Pro: "Lufthansa is one of few airlines in Europe with pure class and excellent service. Even in economy!"
Pro: "Realistically the only even remotely like able thing about this flight was that the flight crew was pretty pleasant especially given how early in the morning it was."
Contra: "Honestly there wasn't much if anything to like about this flight. It was supposed to take off at 2:10am and I don't think we even boarded the plane until after 2:30. What's more is no one passed along any information, so no one had any idea how long a wait it was going to be. Needless to say it was very early in the morning, which is a horrible time to be left waiting and information-less. The delay definitely affected my perception of the rest of the flight as well. The comfort level was completely average -I'm a tall person so I've come to expect not being comfortable on airplanes, through no fault of the airlines. That being said despite it being a four hour flight, there was no entertainment on the plane unless you had downloaded the Lufthansa app and streamed through a mobile device. Given that there's no wifi in the Munich airport I don't see how this even would have been an option. Finally, the breakfast of eggs was really not up to par with what I've had on other airlines. I suppose it's unreasonable to think there could have been a food upgrade, but given that we were left waiting over an hour to board the plane (that not including actually finishing the boarding, taxi-ing to a runway and leaving) with no opportunity for food or drink, it would have been nice to actually have a decent tasting meal once we finally got going."
Pro: "Worst flight experience EVER"
Contra: "Still have not found our lost bags"
Pro: "I've flown on many different airlines since I was 10 years old and hands down this Lufthansa flight was the best and smoothest flight I have ever experienced. First of all, the plane was very comfortable and had good leg room. The flight staff were all extremely courteous and attentive. There was one point where I was reading in the dark and the crew member asked if I wanted the light turned on to read! Normally I don't sleep on flights, and the same crew member asked if I wanted ice cream since I don't feel like sleeping. The crew seemed to have this magic ability to make the flight more comfortable without the passenger having to even think about it, or try to ask for extra service. All of the crew were just very outstanding and organized throughout the entire flight, they were all generally very helpful and kind. By the time I got off the 14 hour flight, I didn't feel even the slightest bit tired or anxious, I was able to spend time with my friends in Budapest upon landing and stay out till 2 am without having to sleep or rest because the flight was so good."
Pro: "Sitting 1 hour in aircraft while the bypassing plane stopped to switch the crew because of limited working hours.... My flight was delayed for 1 hour and I missed my connection. On the plane, no one alerted I was rebooked and suggested to run to my gate as they "will be waiting for you..." No one at the gate 5 min after departure time, no one to help... VERY BAD, Lufthansa..."
Contra: "My connection was lost due to Lufthaza bad management for flying crew members time. I was rebooked on another flight several hours later with KLM. Arrived to my destination without my luggage as no one from KLM or Lufthansa was able to locate it. My vacation is ruined, in 3 days I'm flying to another country in Europe and don't even know if I will fly with or without my luggage. No one apologized at Lufthansa or suggested any accommodations... Very disappointed with services. Lufthansa used to be good, but I guess not anymore."
Contra: "We booked our group of four with Lufthansa, paying $300 more than equivalent flights on competing airlines, specifically because our 20 month old daughter fits within Lufthansa's age, height, and weight limits for using the bassinet. We have reserved our tickets and the bassinet over two months in advance, paying $35 extra per seat for these reservations, and even got an email that specifically stated "bassinet confirmed". On the flight, when it came time to install the bassinets, the flight attendant came to us, took a look at our daughter, and said that she will not fit in the bassinet, that she is too tall, and too heavy, and suggested that we should have checked the limits for the bassinet before coming on the flight. When we inquired as to the actual limits, she could not provide any numbers, only said that she could see that our daughter is too big for it. When the family next to us got their bassinet, it became very obvious that our daughter would fit in the bassinet, and we pointed out that she was well below the height and weight limits published on the Lufthansa website. Only then did the flight attendant admit that there were other babies on the flight, and they only had four bassinets on the plane, despite having 11 slots where bassinets could be installed. Our reservation months in advance did not matter - we did not get the bassinet. As compensation, we were offered some Lufthansa miles, or 50 euros for in-flight duty free shopping. However, we lost close to 1000 dollars as a group when we chose to fly Lufthansa rather than a less expensive airline. We were very uncomfortable throughout the flight, having to hold my daughter in my arms for over five hours. We are are still very upset that the crew blatantly lied to us."
Pro: "The boarding process and flight was smooth and punctual"
Contra: "We were stuck on the plane for over an hour after we landed in Munich without enough updates on the situation. We waited for the stairs and bus to come then when we got to the terminal our bags did not come and I had to get my baggage shipped. This was very inconvenient and there was not any notification for the baggage delay."
Pro: "This flight was cancelled"
Contra: "This flight was cancelled and we were rebooked on the 10:30 flight to Frankfurt"
Pro: "This was a very new plane and had extra leg room even in coach."
Avionul, fiind foarte mic (și, probabil, vechi), senzațiile au fost nu tocmai plăcute - îmi părea că suntem frunză-n vânt. Majoritatea călătorilor au avut stare de disconfort, din momentul decolării până când avionul a ajuns la o înălțime unde s-a putut stabiliza...
Contra: "Boarding... always boarding being confuse! Tarom flights are... difficult to understand why this happens"
Pro: "The check in was very rude and moody for no reason. He was not accommodating with the seating arrangement"
Contra: "Ask the staff not to be so moody for no reason at all."
Pro: "Good short flight."
Contra: "Open both for passengers to enter terminal on arrival in Bucharest."
Pro: "Short flight."
Contra: "When the passengers walked into the terminal building from the tarmac in Otopeni Airport (Bucharest), BOTH wings of the double door could have been open! Only one was. Otherwise flight was fine."
Pro: "The seat was super"
Pro: "Finally not much delay Double coke with ice"
Contra: "Still some delay"
Pro: "Very bad expirience they btoke my laggage and 2 laggage come one day afrer"
Contra: "DO NOT FLY THIS AIRLINE they lost my luggage on this flight and their customer service won't even answer the phone. I'm not sure if I'll ever get it back, AVOID AT ALL COST"
Contra: "DO NOT FLY THIS AIRLINE they lost my luggage and WILL NOT ANSWER THE PHONE not sure if I'll ever get it back. Worst customer service ever."
Pro: "It was nice"
Contra: "more movies to be purposed ))"
Contra: "The departure could have been on time"
Contra: "Employees VERY VERY RUDE!!!!"
Contra: "Boarding via bus."
Contra: "Lots of turbulences at landing, due tonthe heavy rain."
Contra: "Not so many movies"
Pro: "Nice crew , nice meal"
Contra: "comfort of seat , boarding time"
Pro: "as if we were at the beginning of aviation"
Pro: "The plane was fairly new and, for such a short route, quite big (but I guess that was just due to the increased number of passengers, as almost all of the 180 seats were booked)"
Contra: "Almost 3.5h delay, no reason given, a mere croissant offered during waiting time, no transparency about additional delays (it was just 2.5h, initially). Also, despite the aircraft being newer than most Tarom planes, it was cramped, with very little leg room, very cheap trays and no storage space on the back of the seats in front. No warm beverages (no coffee, no tea!!). Will seek compensation for the delay."
Pro: "Boarding too early and then sitting on the plane."
Pro: "For the first time, in many years, cabin crew apologized for delay"
Contra: "Flight delayed, cofee= prepare yourself a nescoffee (even at business class"
Pro: "short time flight"
Contra: "no entertainment/poor food"
Contra: "Because I booked tickets with baggage included, and when I was at the airport I had to pay again 50 euro per suitcase. Who will pay for this mistake?"
Contra: "1h and 30 minutes late"
Pro: "Quick and easy"
Contra: "No food option without meat"
Pro: "FOOD and the crew"
Contra: "everything else: the plane was old and unaccommodating for a 9 hr flight, entertainment was terrible -small and damaged screen- no wi-fi, no electronics charging capabilities. I felt like in a prison"
Pro: "Some us above"
Contra: "No leg room between seats"
Pro: "Food,staff,easy check in.everything worked perfect."
Pro: "Everything was excellent"
Contra: "The stuff was outstanding"
Contra: "Hi, We've booked the flight using Kayak, with VAYAMA agency. It was clearly stated in the e-ticket that we were allowed a baggage of 23KG piece for our infant baby. (it was a lap-ticket, no seat) When we arrived at the check-in counter, they said that because it was a lap ticket, we are allowed only a baggage of 10KG piece. We were delayed at the checkin counter with a baby in our hands, and humiliated (as people in the line behind us started to get nervous). I'm definitely gonna write a mail to VAYAMA agency. And I'm extremely disappointed. At the end, after maybe 20 minutes (which seems like forever) they let us check in the baggage we had."
Pro: "Pleasant staff, good flight."
Contra: "Nothing in particular. This was a quick flight, so I didn't expect much in terms of entertainment or food."
Contra: "Flight attendants telling me take off my headphones, this isn't 1999"
Pro: "It was a pleasure to fly with them. I wish they flew in the continental US too."
Pro: "Quick boarding, Cordial crew. We got from here to there efficiently."
Contra: "No "flight experience" - it felt more like riding the bus - we got on, drank some water and before you knew it we were landing."
Pro: "Staff were cordial and efficient. Boarding was efficient and smooth."
Contra: "Uncomfortable chairs (little legroom, no leaning backs for the seats)."
Pro: "The professionalism of the crew and the food."
Contra: "too small aircraft sensitive towards the weather changes."
Pro: "excellent flight attendants. Fast flight to make up for delay."
Contra: "Smaller seats than other airlines. Plane was dirty. Landing was rough and downright scary. delayed flight"
Pro: "Had sandwich and beverage on a 40 min domestic flight. Professional and helpful staff."
Contra: "Lack of entertainment"
Pro: "The food was great! Did not expect to be fed on this flight, so it was a plus. Staff friendly, accommodating. A very comfortable trip."
Contra: "The plane was delayed almost an hour, and we were not even told why until on the plane."
Pro: "The food was great, staff nice, generous, and accommodating. Plane comfortable."
Contra: "Boarding often takes a long time, and/or flight is delayed."
Pro: "That I landed safely and nothing happened."
Contra: "I felt I was on a very outdated plane, so safety was a concern...luckily everything was good just old seats and service was not special at all."
Pro: "It was comfortable with good price."
Pro: "צוות מקצועי טיסה נעימה ובזמן אוכל דרוש שיפור שתיה בשפע נעים לטוס טרום,,"
Contra: "אוכל טעון שיפור לא נורא כל כך לזמן קצר,,"
Pro: "Attentive flight attendants"
Contra: "Typically a beverage Is offered before take off. This flight it was not offered till the breakfast came out. May have been due to late start to boarding process"
Contra: "My mother had a food poisoning and needed a lot of water. The crew member at the end refused and told her no more. Since when there is a limit to how much someone can drink water? She had to stay dehydrated because she was dined the option to drink. Just upsetting."
Pro: "Nothing to like"
Contra: "This Iwa’s very bad experience. Never again will use LOT"
Pro: "The price and route were convenient."
Contra: "Very little service from the crew. Lukewarm, almost cold coffee, no water over 10 hours. Terrible movie sound. Not much video selection. People in as aisles ALL the time. Ugh"
Pro: "Nice crew and smooth landing"
Contra: "The flight was delayed"
Pro: "Food was nice."
Contra: "2hrs delay caused major inconvenience on my schedule."
Pro: "Lot airlines crew is really friendly"
Contra: "Skopje airport is a disaster. Horrible service"
Pro: "The crew were great!"
Contra: "The coffee was pretty bland."
Pro: "Crew and staff were amazingly friendly. The seats were comfortable."
Contra: "The flight from Newark to Warsaw was delayed by over an hour."
Contra: "flight was delayed 4 hours"
Pro: "New gate number already established on the live update screen while printed still with old (three flights in three weeks - same airport/airline ad same story). Crew misinforms about the gare number too. Very confusing for the 75-year-old. Luggage lost, entertainment poor, plane late"
Contra: "people were nice, other than that logistics poor so work o every aspect"
Contra: "Flight was delayed 1.5 hours. My seat was changed from the front of the plane to the back."
Contra: "We had seats not together. As more of passengers. Only asking to change seats helped"
Pro: "It was ok"
Pro: "Sitting by myself."
Contra: "Not being late by 4+ hours at my final destination and having to do one extra flight."
Pro: "Free Services very good"
Contra: "It is hard to believe that embarking/disembarking a plane from an European capital to another is still done by bus in the year 2019. Moreover the security check in Warsaw was painfully slow and I almost missed my conection to Toronto."
Pro: "The aircraft was big and clean, but the seats were not comfortable. No entertainment at all, not sure why it was list for review. My biggest problem was with their communicates. I booked this flight from Tel Aviv to London with 60min.layover in Warsaw, the schedule LOT offered. .The first leg to Warsaw was 30min. late without any announcement and no one mentioned about how it would affected connecting flights. So I asked the flight attendent before lading in Warsaw and she suggested to run throught the security. We thought we might have a chance as we were sitting close to the front rows. Nah, not so fast. It turned out that's not as rsimple as unning between the gates, everyone had to be shuttled to the main terminal and only the business class got a small van and went first, abd we were not allowed on that van even I told the guy we needed to catch the flight. Long story short, we finally made to the gate, Thanks to a LOT personnel pushed us to the front of security check and informed the gate we were coming. We literally RAN after the security to the gate. They reopened the gate to let us in and the aircraft pushed away right after we got on. The luggage, with that tight schedule, of course they would not be able to make the swich to London. So we had nothing except the cloth from Tel Aviv, its about 15C in tempture, we were freezing. Waiting for our luggage to be delivered to our hotel for warm clothes before we can go out"
Pro: "Plane was on time _both to and from Warsaw _ crew was friendly and gate agent on out bound got me changed from a window to an aisle ( my preference)"
Contra: "Small commuter jet_ had to use bus for boarding and walk lots of steps _ hard for me I have artificial metal knee. Food was only coffee &cookie _ had to pay for a coke."
Contra: "Too strict on baggage weight"
Pro: "Is a direct flight to Budapesr"
Contra: "We left Chicago at 7:58 pm instead of 4:35 pm, they got us on the airplane and than we just sat there for 3 hrs till finally we were able to take off. No explanation was offered for the delay"
Pro: "Pilot interection and the crew."
Contra: "Small air craft."
Contra: "no seat assignment"
Contra: "Crew was grumpy. It was a problem to get a full glass of water. It was always a half of glass and no ice. Even in warm pop-no ice Food was not up to standards. Seats no leg room If crew was nice and smiled. Would have helped"
Contra: "Because of them not knowing their job I had to spent extra 1000$..."
Contra: "Delayed flight from Toronto to warsaw by 2 hours, then delayed flight from Warsaw to Rzeszow by 7 hours due to no room on the plane."
Contra: "Flight was delayed and have to wait at airport.."
Contra: "Had to ask if I get some food too, because I was asleep and as I woke up everyone had food just not I. After 10 minutes I asked for some food. Also the personal could have gotten more times around to bring water. I had window seat and didn’t wanted to disturb my neighbors so I didn’t get up to ask for liquid but other passengers I saw getting up and getting their own drinks by the personal."
Pro: "Flying with pet and airline could not have been more helpful. The food (dinner) was much better than expected. Wish I had asked for more. The pork, the vegetables salad and dessert had flavor. Flight attendant helped me with back off the plane even."
Pro: "They was in time what I was like"
Contra: "The other passengers didn’t stay at the seat they change the seats, and the seats was dirty"
Pro: "I could say LOT did a lot of during last years to be better. BUT, EVERY TIME I FLY , FLIGHT IS DELAYED. I called my wife to tell I be later, she told - LOT delayed ? it is normal for them. DEAR BOSS OF LOT - WHY YOU NOT CARE MY TIME & SCHEDULE ? You like my $ but do not like me !"
Contra: "Seems they do not care schedule, and do not want to improve"
Pro: "Crew nice, polite"
Contra: "Fly time allways not on written agreed"
Contra: "I bought tickets for LOT Polish Airlines and we travelled with Blue Air. Romanian low cost airline (share code). Will never ever fly with LOT."
Contra: "There was a delay on their first flight and then the same LOT company does not wait for our connection. After that we are send for one night at a crappy 1 star hotel in Warshaw."
Pro: "Also very punctual."
Pro: "Decent new airplane. Nothing else really stands out"
Contra: "Economy class is not as comfy as Turkish. Food is decent, not good. No free beer :'( Too few movies and some equipment doesn't function well"
Pro: "The crew was very attentive."
Contra: "The wait until we could get off the plane after landing due to the fact that there weren't any gates available."
Contra: "the flight was 2 hours delay and messed up all the arrangements we have to be picked up also the whole plans needed to be changed and inconvenient for the person supposed to pick us up from airport"
Pro: "We liked the cabin crew, they were friendly and helpful."
Contra: "I had to pay 70 Euros for luggage one way, while there was no information that my ticket does not include luggage. Actually, economic tickets (as mine) should have allowed for trips in Europe a checked in luggage according to the company website. I do not find any information regarding how I can pay for my luggage in advance, and not at the airport."
Pro: "THANKS FOR THE PRINCE POLO!"
Pro: "On time"
Contra: "All good"
Pro: "Their online boarding passes failed to work at TSA. Instead of apologizing for the issue, they refused to give us paper passes so we missed the flight."
Pro: "everything was so smoothly coordinated from the moment I checked in at the self-check computers through security right on to the boarding gate. LOT staff at destination domestic airport (early morning), displayed outstanding professionality assistance. Boarding was so swiftly executed - I was pleasantly, surprised. What a great experience flying LOT Polish Airlines, domestically. Keep it up, Exceptional!"
Contra: "There actually wasn't anything in particular that stuck out as a negative during this trip, whatsoever."
Contra: "Unable to choose seat at ticket purchase."
Pro: "The flight crew was really attentive and helpful throughout."
Contra: "Boarding was delayed, but honestly that's not a big deal."
Pro: "Calm flight, good service, not many people"
Contra: "It was a bit dark and the seats were uncomfortable, the Windows were dirty."
Contra: "took off three hours late bad kosher food"
wow those shitty services… I would be ashamed to work for blue air. here are 11 reasons why blue air is a mockery: 1. They sent me six emails (SIX. 6) from the moment I bought the tickets until the departure day, announcing flight departure modification times. let that sink in; 6 messages announcing new hours. 2. this morning‘s flight from Chania lasted 20 minutes more than previously announced and than the Bucharest to Chania flight one week ago. 3. my entire row was not asked whether we needed anything from the shopping cart. as a result, I approached a steward later on and he said I should go by myself (?!?!!!😂🤦🏼♀️) to pick up what I wanted from the back of the plane, but that I should hurry because we would be landing in 55 minutes😂😂. we obviously didn’t🤦🏼♀️ and apparently he was also very sure I would not be able to finish my water in that amount of time. The plane wasn’t full and the cabin crew consisted of four persons. I am absolutely positive that had they been working for a different airline on a higher pay, they wouldn’t have made me do their job myself lol. 4. another interesting fact is the pointlessness of turning on the AC before landing. it’s obviously not a question of airing the closed space of the plane, since people are still in it, obviously. then why on earth would one take the conscious m decision of making all those people freeze because you want to have the AC on 16° while landing, why?!?! 5. is anybody else going mad because there are no pockets on the back of the chairs on these old sorry-ass blue air planes?😳😳😳 there are just some very rigid ones able to fit just their catalog, paper bag and safety instructions. if you have a book or a cup you will simply hold it in your hand until forever lol. 6. funnily enough, a friend had told me prior that she flew with them eight times. Three were canceled and five had delays of more than six hours😳😳😳😳😳. 7. it took blue air two years to refund her the money for her canceled flights. 8. Other fun fact, it turns out, is that they have the world’s fourth oldest aircraft. 9. and another one: their oldest plane is about 17 years old. 10. what’s also funny (as in stupid) is that they charge you €100 for two bags and you’re not able to pay for them using three different cards that work on other websites and using two different browsers and also a phone. beat this!! 11. and the final points being that they send you annoying emails up to the very last minute before flying urging you to add services that you already bought😅. in my case, when I tried to do the check-in, I received the clear message that online check-in is not available for that flight on both my laptop and phone. However at almost the same time I kept receiving emails urging me to pay for online check-in for the very same flight of course🤣🤣🤣. 🤯🤯🤯and wow. it’s really hard to top blue air when it comes to being shitty.
Flight delayed without explanation
No food or entertainment. Reasonable seats
Daca tot se schimba avionul, ar trebui sa se tina cont si de faptul ca DACA AI PLATIT LOC EXTRASPACE TREBUIE SA BENFICIEZI DE EL! Am avut platit loc extra space care s-a transformat într-un loc normal. De toata jjena!
We couldn´t get the boarding pass on line although we tried many times during the previous 24 hours. They made us to pay a suplement of 30 euros in the airport. We have felt cheated.
announcements in english. 5 hour delay, asked twice (and so did other passengers), but no updates in any other language.
Contra: "This really is more about the flight from paris to Bucharest: I’ve literally never experienced a worse ticketing and boarding process. Old planes, ride staff (even by remarkably curt and abrupt Romanian standards). Broken inline experience. Overall unpleasant. Seems to be flown only by Romanian families with hundreds of pounds of luggage. Like a caravan."
Contra: "could not be delayed"
Contra: "I missed my flight because my previous flight was delayed 2.5 hrs"
Pro: "Food was excellent; boarding a litlle bit crowded, but didn't notice as had been busy; crew has been kind and helpful"
Contra: "Unconfortable chair seats; seatbelt too short; tables too low for tall ppl"
Pro: "The flight departed on time and arrived the same. The seat was a tad bit narrow for me but then I am a tall guy at 6'5". Crew was very professional. Ticket cost was a third of what the other airlines were offering for a Sunday fare. I'll definitely use BlueAir again!"
Contra: "I was not allowed to take the push chair on board even though on the inbound flight was ok to do so. I have purchased the push chair especially so I can take it on board. Disappointed."
Pro: "The crew was well trained, kind and receptive. The pilot managed to drive through a storm and even arrive 10 minutes faster after leaving 5 minutes late."
Contra: "Passengers traveling with pets took our reserved seats. The places for our baggages were occupied. When addressing this issue, we were told to move further ahead to empty seats. There was no meal included, and the one we purchased could not be paid by POS."
Pro: "Everything was quite fast, we were like 15 min before the plan ready with boarding, but then somebody needed medical assistabce and we left 15 min delayed. But that's ok, it's nobody's fault. Baggage arrived very fast in Hamburg."
Contra: "A minus for the Crew because when we arrived in Hamburg, people started to open the baggage boxes although we were still rolling (like 5 min too early) and they didn't say anything, so more people were following. When we arrived, almost all the people who could, had the baggage already with them. This happened in the past but the Crew stopped the people on time."
Pro: "What to like? The rudness? The delays? Or the fights on board!!!"
Contra: "The flight was delayed with nearly 2 hrs. Cabin crew were rude made as feel very uncomfortable. This flight as whoke was the worst one I have even been too. Never ever again. BLUE AIR NEEDS TO SORT ALOT OF THINGS BEFORE OFFER SUCH SERVICES"
Contra: "I was unable to check n online (although the process was intitated well earlier than 12 hours prior to departure). The system charged y credit card for a seat reservation and then crashed with an error, both on my phone and laptop browser. When I called at 9:00 am (when their offices are open) to ask for help with what happened, I received no answer other than, "the check in system has just closed. I am unable to help you in any way". I booked another flight with another carrier, and did not take this flight., not do I plan to book with them in the future That being said, it is not the job of the employee to defend a poorly working system. Services need upgrade asap."
Contra: "flight delayed by more than 1 hour"
Pro: "Clean enough"
Contra: "Charged £60 for hold luggage because the airline’s unstable website wouldn’t allow me to book in advance (£20 extra in the airport). Plane was delayed because they were late allowing passengers to board and missed the runway slot. Seats were uncomfortable - it was an older airframe."
Pro: "The added touches make all the difference! We didn’t expect free food and was delighted to receive breakfast. The chairs were much more comfortable than any other plane I’ve been on due to the adjustable head rest, and as a regular flyer to Cyprus, this made a difference. The sweets served just before landing is an excellent idea and something that we do need due to our ears, so this was appreciated. staff were attentive and pleasant."
Contra: "To have the menu and duty free booklet at the beginning of the flight would have been helpful."
Pro: "Flight Attendants very good"
Contra: "Dusseldorf to Warsaw: Boarding terrible including assistance and messaging. - Boarding chaos - Late flight out of Dusseldorf (about an hour) - Just before landing, pilot announced all connections would be made - (and even mentioned chicago) - Connecting flight was gone when I arrived at gate, and I was quick in getting to gate from prior flight - next flight caused 5 hour layover in Warsaw Warsaw to Chicago Boarding terrible including assistance and messaging. - Boarding chaos - Late flight our ot Warsaw (about an hour) - no messaging at gate about reason for delay - kept increasing departure by 5 minute increments; started at 16:40 ended 17:05 (I beleive) - once boarding was complete, pilot said delay was due to wait for connections (boarding was an hour and 15 minutes late). Very frustrated"
Pro: "They are more professional and helpful. Really seemed like they knew what they were doing. The flight crew was accommodating and polite. The plane was very comfortable"
Contra: "The plane seemed very old, toilet in poor condition."
Contra: "7hour delayin onnecting flight! Seats on plane torn and very uncomfortable, meal booked but no food available."
Contra: "Flight was rescheduled for 3 hours later than original departure. Check in opened less than two hours before the rescheduled flight time so everyone was stuck waiting at check-in for hours. We couldnt even go in and relax inside at restaurants or the gate because online check in wasnt available. Then the flight was further delayed with no news about when the new take off would be or why the delay. Finally boarded a tiny plane that had propellers and a loud take off, if you easily fright on planes probably not the best choice for you. And then someone started smoking on the flight and the attendants had to announce again that smoking wasnt allowed. On and off throughout the flight it smelled like someone was smoking so I wonder if it was even coming from the cockpit."
Contra: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."
Pro: "company gave out free drinks and snacks"
Contra: "They change the fly departing time with 12 hours before I was flying"
Pro: "Easy to book on phone no problems getting boarding passes etc."
Contra: "Could not amend my booking tried to check a bag online after printing out boarding pass. Had to pay £46 for a 11k bag each way."
Pro: "Very good airport check-in and flight. The Check-in staff were quick and efficient and the Flight Crew were friendly and attentive. It was calm and restful."
Contra: "The internet support. I spent meny hours trying to check-in and upgrade my case allowance from 20kg to 32kg, and failed. When I tried to change the baggage weight to 32kg a charge was added for NOT taking the case PLUS the extra for the 32kg case! The cost of a case is reasonable and I would advise to pay the extra £5 for 32kg for most flights. The on-line Seating Selection is also unreliable, I was seated next to an empty seat which had been showing to be unavailable on-line! A response to my query which I sent to Blue Air arrived when I was in the air on the flight! It only repeated the baggage section of the Confitions document! Thank goodness for the excellent airport check-in staff and the Flight Crew!"
Pro: "The flight went well."
Contra: "Bag drop off was terrible and stressful. We arrived 2.5 Hours early to drop the ONE suitcase and have brunch. We queued for 1.5 Hours to then be blocked as all six counters were given over to another flight and people who arrived LATER then us for our flight got to go first. It was incredibly stressful and frustrating especially when I checked in online before arriving at the airport. We had to rush and run through the airport and board at final call. In fact it would put me off flying with Blue Air again."
Pro: "Flight on time . Attentive crew . Good price ."
Contra: "Lack of leg room ."
Contra: "Rude crew, not organised work , not enough space for legs"
Pro: "The food they offer to purchase. Easy check in at the airport."
Contra: "Better seat pitch. I'm not a tall man, but the space is very small."
Pro: "Leg room and reclining"
Pro: "On time , crew good... no complaints"
Pro: "free breakfast great staff"
Pro: "Free drinks, cheap flight and fairly comfortable!"
Contra: "No allocated seat."
Pro: "Cheap in price, unexpected free snack on outbound flight, relaxed attitude to luggage, both hold and carry on, chartered unscheduled flight after original was cancelled"
Contra: "The fact our original flight was cancelled and we were delayed by 7.5 hours. They communication from the airport crew was little to non and flight time changed 4 times. They even told us difinitively that we would board at a certain time only for us to actually board nearly 2 hours later. They, without a doubt, knew the rescheduled flight time but strung us on anyway - I believe this was so they could save money on hotels"
Pro: "staff very friendly and polite ..airplane wasnt full so i get the chance to have a nice fly with my 2 little sons"
Pro: "Everything was awesome!!! I am going to buy only from you my next flights."
Contra: "The agent lady on the desk did nothing to help us get on our flight. She refused to identify herself. We intend to sue the company for the damages caused to us because of this bad attitude."
Pro: "I recomand to Everyone to use the airlines!!Very good quality"
Contra: "Nothing , was everything perfect!The stewardesses very nice"
Pro: "Reliable and friendly staff. Even offered a free soft drink and sandwich on a short haul flight."
Pro: "Can't say that I liked anything at all."
Contra: "1. Poor coordination by the crew members. 2. Been treated with arrogance and superiority by crew members. 3. Disgusting food."
Pro: "comfy seats and a breakfast thrown in !"
Contra: "not much"
Pro: "First time flying with them. Strongly recommended!"
Pro: "Staff on board was friendly"
Contra: "Planes were late Issue with on-line check-in Non responsive contact center at high cost per minute Absolutely inadequate space for knees, am 1.93 and my knees were stuck all the way during the flight although I had upgraded to a seat with better space. Old aircraft"