Food was absolutely terrible…old plane.. small seats
Flight was canceled due to mechanical issues, which is 100% ok and understandable. I’d much rather be safe than sorry. HOWEVER, when we got off the plane there were no reps at the gate to tell us next steps. It was 7pm and we were traveling with two small children. One hour later (8pm), still no updates, no reps. Most of the airport was closed. Lucky we had plenty of snacks for the kids. One hour after that (9pm) FINALLY an AIRPORT EMPLOYEE (not Lufthansa rep) tells us that she has hotel vouchers and taxi vouches that will be given out in order of family size. Since we were a fam of 4, we got one. Others had to sleep in airport. Got our bags, headed to taxi stands. No taxis because it’s now 10pm on 30 October in menorca, an island that basically closes to tourists by 1 November. Waited with the other 100 people in line for taxis to finally come 30 mins later. Lufthansa did NOTHING. Help desk phone number, online chat, and Facebook chat did not work. No reps at the airport. The cutstomer service aspect is HORRIBLE. If you fly Lufthansa I hope that nothing goes wrong with your flight.
Well I guess more flexibility from terminal to terminal and close to the gates. Thanks
Pro: "Very polite and helpful crew. Nice selection of movies in-flight"
Pro: "Crew was fantastic!"
Contra: "There were a couple of flight delays. Other that that, I love Lufthansa."
Pro: "Fabulous Stuart’s."
Contra: "1h of delay .... is inadmissible for the price what we are paying for the tickets..."
Pro: "New-ish aircraft"
Contra: "Prompt departure; better food/snacks."
Pro: "Crew was good. Flight was delayed because the crew was caught in traffic. Should have a rule in place that all crew are at the airport 2 or 3 hours before the flight is to leave."
Contra: "The flight was good. Landing at the airport expect 2 hours through customs getting into the airport. Since you have to take a bus when you exit the plane."
Contra: "Airline lost my bag. Not happy at all. Lufthansa is a let down. I’m an beside myself and there are meds in my bag that are needed."
Pro: "Everything except the seats . Need to book business class"
Contra: "The seats were too small"
Pro: ",Crew was amazing, took extra care of passengers.Very polite and friendly."
Contra: "The comfort and the food"
Pro: "Worst ever"
Contra: "Poor service"
Pro: "Most uncomfortable flight in years. No space. Hard seats, horrible food, had to beg for water. Little service, and not friendly. Overall a horrible flight. At least we made there on time"
Pro: "Non eventful flight."
Pro: "Crew was very kind and attentive"
Pro: "The food and drink were the only two enjoyable moments of this flight."
Contra: "The crew in Cluj airport could not care less about getting the plane boarded and departed on time. For 20 minutes crew stood around in the airport talking to each other and using their cellphones. Finally the transport bus was loaded only to have the bus driver get out, and talk to another employee while simultaneously using his phone. No information was given for the delay and the plane was boarded at time of departure. This careless and unbothered attitude resulted in a missed connecting flight for my partner and I. We were completely unassisted by crew on the plane and ended up having to wait 24hours for our next flight home. Absolutely disgusted by the service provided from Cluj to Munich. I would seriously consider another airline before booking again with Lufthansa for this route."
Pro: "Movie choices were great! The crew was very nice and accommodating."
Contra: "Uncomfortable seats, but that's a problem with every airline."
Contra: "Incorrect advice from check in staff at Dublin re transit visa requirements"
Pro: "Loved flying business class. Great service! Flight was on time for departure and arrival."
Contra: "THE LATE HAPPENED FROM MONTREAL TO TORONTO 1:30 HOURS WITHOUT CUP OF WATER WAITING IN THE PLANE"
Pro: "Every things was perfect Thanks alot for the stuff who served during the flight they were very kind and helpful , this is the first time that I enjoyed the time being in this flight Thank you again"
Contra: "Istanbul-frankfurt airline 2 hours delayed,that way miss a flight Frankfurt-toronto we said Lufthansa officer,officer said other flight tomorrow morning, final,no hotel,no flight,my wife and two kids sleep on the chair,perfect right"
Pro: "Everyone at Lufthansa are very friendly so thank you everyone we love you"
Contra: "The leg room was awful. I felt like a packed sardine."
Pro: "I thought the crew was OUTSTANDING. The food was good and so was the entertainment. I LOVED the toilets being in the separate area downstairs. I also really appreciated the temperature: very comfortable and not freezing cold, but not hot either. Again, GREAT crew!!! Very pleasant flight!"
Contra: "The flight was late leaving and arrived late, which made my connecting flight experience a nightmare My connecting flight arrived late, and I nearly missed my next flight. I had to go through border control (and relevant queues), running up and down multiple never-ending multiple escalators, then take a train to change terminal only to find out the gate had been changed to the furthest one in the terminal. I literally RAN all the way from deplaining to boarding. It was a night mare. I would have missed my flight if I had walked instead of running"
Contra: "leg space is mediocre (i'm 1,93m though)"
Pro: "Friendly. And efficirnt crew"
Pro: "Great planes."
Contra: "Flight attendants didn't want to help me find space for my bag. There were many small pockets so I asked them to help arrange so we could fit my bags. Without even looking they said there's no room. 'I can't do that' is what I was told. So who can?? (Maybe she was a transfer from united)"
Pro: "Excellent connection arrangements in Munich. Departing gate just steps away from the arriving one!!! German punctuality as well."
Contra: "Too little space between consecutive rows on the plane."
Contra: "This airline has little respect for its customers. In the economy/coach cabin, they squeeze the seat distances to such an extent that, when the person in front of you leans their chair back, you cannot get out of your seat at an upright angle. You have to significantly bend your body. To not loose your balance, you have to grab on to the seat in front of you and that disturbs the other passenger. If they're sleeping, they can be woken up by that. Lufthansa does not care much for its passengers. Nor do many other companies, for that matter, but I think Lufthansa is taking things further than most airlines. It is a disgrace. Their brand is not what it once was."
Pro: "Service & food were good in business class."
Contra: "The business class seats were identical to coach, with no leg room."
Pro: "The hot towels twice were refreshing. Great selection of movies and documentaries. Also liked that the crew came through with water several times without me asking."
Contra: "The touch screen for my television didn't always work the first or second time I tried to close a window or pause a movie."
Pro: "crew was nice and that we arrived safe"
Contra: "super crowded flight with many crying children food was bad and not enough"
Pro: "Attention on the counter and at the boarding gate were excellent"
Contra: "The in flight entertainment system was broken, they changed me seats however that one wouldn't lean, after that went back to the original seat. In the second flight a baby was crying and they did nothing to remediate the situation for those that were around him. In the end I had a very bad flight"
Pro: "Organized boarding, service, left on time"
Contra: "No gluten-free food when they served the food. They said that they didn't serve gluten-free food on short flights, but this was two and a half hours. Also, I had asked for a gluten-free meal when I booked my flight. Not good in today's world, when quite a few people have to eat gluten-free. (I am a medical doctor.)"
Pro: "Priority economy class had enough legroom, larger screens, more space to stretch, even water bottle on a side."
Pro: "Fast boarding Excellent pilot"
Contra: "The flight was delayed for 45 minutes with not enough information for the passengers. The airport boarding crew were rude We were offered only a tiny pack of chips with bad taste and a drink No inflight entertainment at all"
Pro: "I appreciate the taxi, in Munich airport, to my next connection."
Contra: "I disliked the late departure."
Pro: "Professional crew, easy travel."
Contra: "Close seating."
Pro: "Staff members very helpful and polite. Taking off and landing very smooth all round trips."
Contra: "Leg room in the economy, flight 444 was eroneus.Too tight."
Pro: "Good crew"
Contra: "Pizza dinner sucked"
Contra: "It was raining and cold and we were told to get out of the bus to board the plane, even though there were still many people trying to board the plane. Got wet in the rain on a cold morning before boarding."
Pro: "When Lufthansa is evolved it was a great experience. Once United took over the service dropped substantially"
Pro: "This one hour flight was uneventful. We arrived safely and on time. What more can one possibly ask for a connecting flight ?"