Space was very poor and earphones awful. Mixed on staff, some good, some bad!
Pro: "Nice crew great sitting"
Contra: "Boarding has always been slow with this trip.... disorganized"
Pro: "Young crew, with positive attitude and very kind and helpful."
Contra: "Petiole are treated spending $1000 on a trip as poor with very uncomfortable seats and mediocre food"
Pro: "Short flight, left and arrived on time."
Contra: "- The extra baggage fees were 5 times higher than the announced on the website which caused a lot of troubles. - The booked special meals (halal) were too spicy and not proper for children at all ( we just wanted normal meals without non-halal ingredients. - No basic medications on the first flight."
Pro: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Contra: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."
Pro: "smooth as silk flight, beautiful clean comfy airplane. Roomy seats. great entertainment system. Excellent friendly staff. Pretty darn good food. Excellent value."
Contra: "having to come back from vacation!!"
Pro: "Food and service were phenomenal, and the seats were very comfortable."
Contra: "Gate agents were joking and laughing during pre-board, and the entire plane attempted to board at once."
Pro: "The Crew was very helpful, they were always around and offering all kind of help."
Contra: "The food was very cheap, we had no choice for a better offer. We were hungry and had to eat.... The seats were changed at the last minute, we were very upset!!! We did our confirmation on line and get our seats assigned. When we got to the airport we were surprised that they changed them."
Contra: "They lost my bag"
Pro: "Everything was fine, the crew was excellent. We liked that Lufthansa did provide the special meals (that we requested on-line) for our family."
Contra: "The boarding was rather slow (but not extremely so). Calling boarding by row ranges, like some other airlines do, may speed it up or make it more comfortable. The seats were not too comfortable, but within what one can expect for an Economy class --- and not too bad, either."
Pro: "The staff was professional and friendly"
Contra: "The seats were too close to the row in front of them. I've taken 12 flights from the USA to Europe since 1990 and the two I've taken on Lufthansa this month were horrible! Airplane food is always bad...who cares. But being trapped in uncomfortable seats with no room to shift your position for a six plus hour flight is inhumane! My son is 6'2" and his knees were literally against the back of the chair in front of him, luckily my daughter was in that seat so she didn't recline it on his knees. My back was killing me in the first hour (I'm only 5'2") my 13 year old daughter complained that her back was killing her by the end of the flight. I've never flown Lufthansa before and will never again!"
Pro: "It was a short flight."
Contra: "I was allergic to ingredients in the in-flight meal. There were no additional options left by the time food got to me. The crew was indifferent about my allergy and seemed offended when I returned the food uneaten."
Pro: "The plane was extra comfortable . The Lufthanza is it exceptional airline very nice people better than most American Airlines"
Pro: "Flight on time, good service, helpful staff. The plane wasn't too full and they invited us to find a better seat if we wished. There was a pretty long stretch of bad turbulence and the pilot talked to us to let us know what's going on and reassure us, which, as someone who freaks out in these situations, I really appreciate. There were a few good movies to choose from."
Pro: "Krakow Airport personnel ensures that passengers get tru security check out fast for the planes departing earlier. Very nice approach!"
Contra: "No issues."
Pro: "Flight directly to Tampa"
Contra: "I did not like the passenger reclining their seat all the way back. this left me with no room to relax on a 10 hr flight"
Contra: "Lack of drinking water fountains at the KRK airport"
Contra: "The chicken was too spicy & hot for general public. You should take lessons from Swiss Air... food was delicious!"
Pro: "One of middle aged blonde flight attendants - didnt get her name- was super nice and friendly and shoukd be rewarded for standing out in the crowd of flight attendants. Food above average."
Contra: "Delay at departure in Frankfurt - fuel tank problem- made people miss their connection flights. Medical problem on board caused delays and me having to change seats at the end to where the sick woman used to sit - smelled of vomit, gross. 3 crying bwbies for 12 hours. Seats too narrow, room in front too small with table pulled out. LH always good but not this time."
Pro: "everything - especially the way they treat their customers."
Pro: "Wonderful flight crew. Quiet, orderly. Food good, plenty drinks."
Contra: "I an that person who instantly reclines their seat all the way in front of me. Ugh. Not Lufthansa's fault!"
Pro: "Very friendly staff and good was good."
Contra: "Had to wait 35 minutes on the plane due to weather before taking off and there wasn't much care on how that would impact everyone's connecting flights."
Contra: "I was transferred to the flight through vienna, vienna-berlin was cancelled and i am stuck in Vienna"
Pro: "Regardless the delay, the company feed us with sandwich and snacks to pass the time"
Contra: "The only thing I didn't like was that I wanted to watch the The Boss baby movie and it was unavailable. All other movies were ok"
Pro: "That the plane brought me safely to San Diego"
Contra: "Paid entertainment on a 12 hour flight"
Pro: "Friendly staff, on-time flight, and an AMAZING LANDING into Munich. Kudos to the pilot and his team."
Pro: "The crew were very polite."
Contra: "Food could definitely improve, and so could the entertainment systems."
Pro: "The attention to detail was fantastic. The flight attendants took such good care of everyone without preference or prejudice"
Pro: "Updates form Kayak were much better than any info from Lufthansa"
Contra: "Overbooked. Offering € 250 to stay. Serious delay"
Contra: "Food not very good"
Contra: "The offer to travel the next day by giving up the current reservation for a price, making us wait for almost two hours and then telling us that we will be travelling the same day instead of the next day. Initially they requested us to help them as they were over booked with an offer and we informed all our relatives, later with the withdrawal of the offer we had to call everybody again. A whole lot of confusion , discomfort and mental torture."
Pro: "Only complaint is that those video monitors have a slow touchscreen response. Other a terrific flight."
Pro: "Taking off was good"
Contra: "Landing was a little bit stressful. But still ok."
Pro: "Airplane crew was nice and I was surprised(in a good way) by them giving to passengers sandwiches as a snack."
Contra: "So I actually had a flight that departures at 9:50 AM and it was connection flight after I got to Frankfurt at 9:00, but I missed it cause other gates were too far and moreover Lufthansa staff were not so nice to help me out. Actually, I was running there and got to the gates at 9:40 AM but air hostess said that I've already missed it. They said that I had enough time and that's my fault - I even should be thankful that I don't pay for another flight that I am going to be flying in 7 hours. Bottom line: I got to Kiev at 9:20 PM and moreover, the flight landed 30 mins late. It never happened to me, despite I've been more than on 25 flights. I am shocked by employee's behavior and the situation in general. Would never recommend Lufthansa airline to anyone."
Pro: "on time departure"
Contra: "seats from Kiev to Munich were terribly uncomfortable. Food is very bad. After what the luftansa pilots i will never fly Lufthansa ever again. Our outgoing flight was a nightmare and destroyed our short vacation"
Pro: "I like the friendly crew. They give refreshments at no charge on a 40 minute flight and get it done in time."
Contra: "Very long flight. Try to get as much sleep as possible."
Pro: "Friendliness of the crew."
Contra: "It seemed like the seats were even smaller than usual... less legroom! Very tight fit and I'm pretty thin but 6'2'."
Contra: "Economy plus seats were a disappointment. Instead if the bottom cushion sliding out as with the Boeing 777, the seats recline too much. Uncomfortable getting in and out of our seats. Also, there are not enough restrooms. Lines of 5-7 people were common. I will not fly the A380 again."
Pro: "Short trip, but nice crew."
Contra: "Full plane, no options to spread out."
Pro: "premium economy was nice"
Pro: "New airplane A380-800. Staff was nice but no nonsense. Entertainment had good selections, although interface was a bit clunky and slow to respond."
Contra: "Almost no legroom to speak of so very cramped for a long flight."
Contra: "Asked hor wheelchair assistance on the 3 connecting flight ... Never got one Weighing the carry on is ridiculous! Had to tortow away stuff because a couple pound over British allows up to 50 pounds on a carry on Asked to switch seats and hot terrible service Tried to get boarding pass 24 prior could not They lost my luggage got it 3 days later And other things that I was not happy about"
Pro: "The crew and in flight experience were excellent."
Contra: "Terminal procedures, particularly a tarmac delay and understaffed customs and security personnel, jeopardized my London Heathrow connection in spite of the 80 minute layover. Itineraries with less than a two-hour connection should be discontinued as a fraudulent misrepresentation of the passenger's likely success. I will never fly through Heathrow again."