Really liked the flight overall; an improvement would be a power socket for non Apple devices
Pro: "Nothing is better service, food , beverage, everything is not good"
Contra: "Change with food quality"
Contra: "This is my first flight with Turkish Airlines. It is much better than every Europe Airline company. Until the Covid19 pandemic is over I will not fly to Europe with any European company. Turkish Airline are that good. On top of that you get to transport two big bags of luggage for free."
Pro: "Nice crew and good service"
Contra: "The other passengers are not very orderly when boarding. Passengers could have been more spaced out."
Contra: "Boarding I was with my family but they didn’t give me the seats in one row my kids some where else my wife was in another seat and I was also so far from everyone That was not fair"
Pro: "In general service was great and professional"
Contra: "I honestly don’t any complains about the fly. It was an outstanding fly"
Pro: "The airplanes were nice and the crew was wonderful!"
Contra: "I don’t like it when you pick your seat assignment and you get to the gate and all the sudden they change the seat number. Not Kayak’s fault but Turkish airlines could have done better"
Pro: "Cheap flight. 2 bags allowance. Despite mess with delay flight and cancelation baggage arrived with me."
Contra: "Delay was 1.5 hour. No weather condition just their internal problems. Missed connection in Istanbul. 5 hours waiting . The worst airport i know . No benches to sit or regular waiting areas. Terrible food. Choice fish or pasta... no meat."
Pro: "The food was great, customer service also good and price is Afordable"
Contra: "Flight was delayed by over an hour causing us to miss our connecting flight. Had to wait in the airport all night and no one from Turkish airlines did anything to help us or accommodate us during our unexpected overnight layover."
Contra: "Delay in Turkey- made trip long - I understand safety first - but it was a couple hours ."
Contra: "Flight delayed more then an hour without anyone knowing anything about it."
Pro: "The food was excellent and the crew was super efficient."
Contra: "Tight bathroom and no leg room."
Pro: "Perfect take off and landing. Very smooth flight with good service"
Pro: "Food, leg room and entertainment options, plus the service"
Pro: "I liked nothing about this flight!"
Contra: "No matter the airlines, all passengers going through immigration wait in long lines, no ropes but rather a big free for all. Push and shove."
Pro: "Crew was good Comfortable seats"
Contra: "flight was bit hot food could have been better entertainment unit touch screen wasnt responsive on flight"
Pro: "The flight went well with no complaints."
Contra: "With Airlines in the US charging for almost everything except the air you breath while on their plane I hate to complain about the meal Turkish provided free but a couple of the items on the tray could have been better."
Contra: "Many liked the food. It just wasn't to my taste!"
Pro: "This was my first time traveling with Turkish Airlines and the experience was awesome. The staff was very courteous from LAX till my final destination. The cabin crew was friendly and helpful, the flight entertainment system had new movies and television series. The best part of the journey for me was the chef greeting you when you board the plane. Overall a five-star experience."
Contra: "My flight tonight (0078) from MIA to Istanbul was delayed by over 5 hours. I am traveling with an infant and it has been IMPOSSIBLE to get anyone to help us. Finally, someone at the airport helped in re-booking our flights but I have yet to have anyone give me an answer regarding compensation! In addition, we are traveling with an infant which isn't easy but we had the bassinet seat on our original flight. Now it's sold out for the flight tomorrow and no one will assist in trying to help get us better seats. I understand things are out of your companies control but being in an airport with an 18-month baby isn't easy and no one in this company has made this crazy travel schedule easier. I would like someone to call me back or email me with something that could maybe be done to help us! No one at the call center will help!"
Contra: "Could not board the plane although being at the airport well in advance. Forced to buy additional tickets for enourmously high price. Stay at the airport additional half a day without food and water. No one from the company showed any concern and were of no help. Horrible experience. Never again fly Turkish airlines."
Pro: "The courtesy to all the passengers was great"
Contra: "14 hours on the flight that's pretty much it you can't help that from the distance I had to go"
Pro: "The service is excellent and they do everything in their control to make a long flight comfortable."
Contra: "It's a long flight - nothing you do about that."
Pro: "Great seat (3A), great service and food. Very friendly crew. Entertainment is great with plenty of movies."
Contra: "Check in in Istanbul was long and confusing due to new safety measures. I had 4 different passport checks with one pat down search and carry on search. Not enough time to even enjoy the Turkish air lounge. However I do. appreciate the safety measures and the effort that come with it. I rather be safe than sorry. The security personnel was very friendly."
Pro: "These middle distance flights have planes that have no personal intertainment screens in buisness class. The seats have limited comfort even though there is enough room. These planes need to be updated. Service was good and the crew is very friendly."
Contra: "There was a long line at the bus gate B60 due to a lack of personnel."
Pro: "Good crew, good food, good entertainment."
Contra: "Very cramped economy seats; no reclining. Rude gate personnel in Istanbul."
Pro: "Entertainment made the long flight fly by"
Contra: "We are 6'+ and leg room was very limited"
Pro: "great good/service and very comfortable flight."
Pro: "Very bad meat and hospitality"
Pro: "food was good."
Contra: "narrow seating space, no reclining. my entertainment system stopped working in middle of flight just after making my original playlist. also overhead bins were not enough."
Contra: "Boarding was "like a bar fight. After business clase call, they didn't even call star alliance etc. There was h"
Pro: "Comfortable seats, a lot of legroom."
Contra: "Suttle to the air plane."
Pro: "Food was great. Plane was on-time."
Contra: "9hr flight no cool air. Not sure what was wrong with the plane but was extremely hot in the entire economy cabin."
Pro: "the crew were very nice, the plane was new and half empty and it arrived on time"
Pro: "The meal was good and fulfilling The cabin crew dressed like a chef is a nice and fun thing."
Contra: "Slow boarding to the plane, passengers don't respect the different boarding class rule and the staff was not enforcing it. Passengers were standing in the plane after it landed but while it was still driving on the runway and they were opening the overhead luggage compartments risking other passengers health with falling luggage. Also since passengers were standing and the plane was driving on the runway, they were not stable and moving sideways and one of them hit a sitting passenger in the head by mistake. The on-flight entertainment system didn't work from FRA to IST The staff did not do a safety check (check if seat belts on all passengers, seats are in upright position) prior to the plane flying Overall I flew with them 4 times (2 way ticket, with connection flights) and all flights were late to depart and eventually arrive late."
Pro: "Boarding employees were so polit The flight was on time"
Contra: "Entertainment were poor"
Contra: "They lost one of my bags but I got it in the afternoon the next day."
Pro: "Seats are spaced further apart than many other carriers"
Contra: "There's always a problem with people trying to sit in different (e.g., my) seats, and people get up and try to exit the plane before it has even taxied off the runway."
Pro: "Everything was perfect during the flight."
Pro: "The flight was smooth (good pilots) and the service was great."
Contra: "The space between seats."
Pro: "I loved it from the second it started, I didn't want to get off the plane. The service and comfort can't be beat. You get alot more than what you pay for."
Contra: "The entertainment was a little out of date and lacking but everything else makes up for it"
Contra: "The fact the airline didn't compensate us even though we missed our connection flight"
Contra: "Lousy boarding, we were standing on the bus for a long time, in front of the not ready airplane. Entertainment was bad, the sound plugs didn't work properly, the movies kept breaking off. Not a standard we were expecting at all :("
Pro: "Really an excellent experience again, great crew, great flight."
Contra: "Very good experience on a nonstop from San Francisco to Istanbul & on to Thessaloniki. Very friendly professional staff. Good food. Charge outlets at the seats. Big choice of free movies. Istanbul airport is very busy. We had delays arriving and leaving for the connection."
Pro: "Staff was very nice and friendly. Overall, it was a good flight"
Contra: "The seats were a little smaller than the usual airlines I take."
Contra: "It was full, Ben if Lufthansa said on their website that they keep physical distance for passangers! Liars!"
Pro: "Amazing crew and service."
Contra: "Seat space extremely low for tall person."
Contra: "Flight was delayed"
Pro: "Same crew. Really nice flight smooth and professional"
Contra: "I din't like the fact that Lufhtansa company uses double standards for the countries where they have their flights. From USA, San Jose, Ca, to Frankfurt, Germany everything was good (flight on 08/31/2018 - 09/01/2018). They have been very profesional, beganing wih the boarding time untill the arrival in Frankfurt. The flight to Romania was a different story. They haven't been very professional at all. The flight had a delay and nobody said a word. It was just a clerck there who didn't tell to the Lufthansa passengers for a while anything about our delay. So, finally, he said after 15-20 minutes that our fligt will be later, 20 minutes, than the scheduled time on our tickets. They seemed do not care too much about the Romanian passengers."
Contra: "no screens"
Contra: "Look like everybody to not know what they want to do"
Contra: "We missed our flight because of schengen visa as we booked our flight through your app you also didn't help us about schengen visa that we' need"
Contra: "Frankfurt to Copenhagen was delayed and would have been to be told prior or compensated"
Pro: "The flight crew was amazing and the overall experience was great."
Pro: "The food was pretty decent."
Contra: "The seats are uncomfortable and do not recline. The plane was old. No entertainment. For the money look elsewhere."
Pro: "All good"
Contra: "The flight was delayed. There was a terrible backlog in Security at Frankfurt Airport. This is not Lufthansa's fault but considering how important Frankfurt is, you would think the airlines would say something. The flight was late. There were no proper queues for boarding. Everone was mixed up, business, gold card, economy, and only one person doing the chekcing of boarding passes. It was not the best process."
Contra: "Manchester Airport couldn’t organise a bus to take us off the plane. Stuck on a landed plane for ever."
Pro: "Cabin was clean"
Contra: "Boarding and airpot staff were horrible: rude, chaotic experience especially in Munich and Frankfurt. Main issue was rude staff... No concept of customer service ."
Contra: "Flight delay due to connecting flight"
Contra: "Not entertainment at all"
Pro: "It is so nice to flight on board a plane were the staff knows what to do."
Pro: "Great service, and plenty of refreshments."
Pro: "The crew was helpful and friendly."
Contra: "Checking in on-line was not very "user friendly". Our aircraft had to be replaced causing a 2 hour delay, part of which was an ATC sequencing delay. The 50 minute ATC delay couldn't be controlled by LH, but the original equipment replacement was at the bottom of the overall delay. My "A" window seat in economy had significantly reduce foot space due to a metal box installed in the space. The seat was not particularly well designed, but it's economy so you get what you get. The food was average at best."
Pro: "Great staff, quick boarding and vegetarian options were avaliable. This was the most pleasant experience I've had with a flight service. I commend Lufthansa and the crew of this aircraft."
Contra: "Minimal entertainment but understandable for a short flight."
Pro: "Everything as expected"
Pro: "The flight itself was on time, the food was basic, just like drink."
Contra: "Staff didn't ask a lady next to me to sit properly whilst she was almost laying with her shoes very near to my seat. I had to be careful not to clean her shoe soles with my clothes. Also, after arrival to Birmingham there was an unnecessary crowd created by releasing people from busses from 2 different flights simultanously."
Pro: "Nice to be on a full service airline for once"
Pro: "Great staff, amazing experience."
Contra: "No vegetarian food"
Contra: "Rubbish boarding staff"
Contra: "My return travel was on lufthansa but due t delays in departing I missed my flight to the US. We were treated very poorly and slowly by service center representatives. The flight we missed was still at the gate but the door had closed. We were told the flight was oversold so it benefited the airline that we missed it. It’s muxh cheaper to put us in a horrible hotel with disgusting food and fly us out the next day, then pay people to choose a new flight. I had two small children at home and Diebel to this incompetence missed my 4 year olds birthday. He was devastated all thanks to your airline."
Pro: "The crew was a lot nicer and more proactive than on Air China before hand"
Pro: "Friendly crew. Flight left on time"
Pro: "The seats and space was ok. Exit from the plane was directly opposite the passport machines and the exit."
Contra: "The flight was very late leaving meaning I arrived in London over an hour late! With knock on problems!"
Pro: "Crew was nice. Lufthansa crew is usually good, so no complaints."
Contra: "Even the crew said that the plane was too crowded, and that they should have used a larger plane for such a full flight.There was no entertainment on the plane, unless you provided your own device. My flight from Chicago to Frankfurt was on a very large plane so I have no complaints, but, the plane chosen from Frankfurt to Tel Aviv was much smaller, and packed to the gills, with passengers, and luggage, and crew. The crew themselves remarked that the type of plane used for this flight was inappropriate."
Pro: "Good connection time and easy to get through security"
Contra: "Passports had to be checked and it delayed boarding. Everyone was frustrated"
Pro: "Crew were efficient and pleasant"
Contra: "Uncomfortable seats and could not recline seats"
Pro: "The boarding process was very fast and smooth"
Contra: "The seating space is very tight, more space is needed specially for tall people."
Pro: "Everything went according as planned. No problem at all."
Contra: "There is nothing I didn’t like."
Pro: "No delay and the landing is smooth"
Pro: "Seats on PE were comfortable, on time, clean flight."
Contra: "The worst crew possible, absolutely no concept of customer service, Last flight on lufthansa....so no more complaints Customers needs training on how to use the LOO."
Pro: "Efficient boarding, friendly crew."
Contra: "It seemed llike the boarding was rushed and a bit hectic."
Pro: "it was on time and we arrived in one piece"
Contra: "the second leg from FRA to BUD entailed a massively disorganized, no queue control free for all to go through the boarding gates, all of which just led to an overcrowded bus.... which meandered through the airport to your jet on the tarmac.. they then allowed boarding from either rear or front of plane which of course lead to the throngs meeting in the middle and trying to squeeze past each other... horrible. Then... the checked bag did not make it to Budapest as they forgot to transfer it in FRA. so, yeah all in all it was a cheap flight and we got what we paid for."
Pro: "Very friendly crew, smooth flight ( great pilots)"
Contra: "Food was carb heavy. I wish you would offer more protein and vegetable choices."
Pro: "United airlines a319 was quite shakey felt uncomfortable whereas the Lufthansa connection with the a320 was way better only a bit shakey but felt comfortable and enjoyed the flight."
Contra: "United airlines connection was quite bad. Was 15 min late but didn't really mind it"
Pro: "Everything was good."
Pro: "I fleweconomy. Flight on time. Boarding was quick. Food is so so bordering to poor. On the plus side the portion was small and is good when want to go on diet."
The web site ; The wait time to reach agents by phone; The music choice for the wait; And the iPhone AUSTRIAN app Are all a disgrace!
Pentru mine totul a funcționat bine… chiar foarte bine
Even though the flight got delayed for 10’ we made it on time
I flew business class. But nothing compare to business class. Lounge closed in Vienna. Not exist at all in Tel Aviv. Priority boarding not exist in Tel Aviv despite available business counter. Nobody in front of me was checked in to Business or with Senator status. No welcome drinks. All overall awful experience.
Pro: "The seat i got was great"
Contra: "There was a delay"
Pro: "The crew was kind, the flight was on time and alll in all was just as expected."
Pro: "The crew. The punctuality."
Contra: "40 minutes waiting clearance for boarding and then for departure, for a flight 45 minutes in duration..."
Pro: "I do like the clean aircraft, and pretty precise service. Also it was on time , for comfort the pillow and the blanket was nice . Some airlines doesn’t give anything anymore! Which is awful."
Contra: "Just a small thing the lady who was serving and picking up the used cups said I have to finish the juice and after she can take it away. But I couldn’t finish because it was too sweet and I didn’t like the juice. So I had to get up and bring the cup to the back. That wasn’t nice. Also they at but flexible about giving choices. Only one kind of sandwich they had but I think there was one other kid also."
Pro: "The crew was so friendly"
Pro: "Nothing. I will never put her tickets from From here again."
Pro: "It was all fine, a bit cramped, but otherwise fine"
Contra: "I had only 40 minutes to board my connecting flight to Vienna, had to run through two sets of security gates and one immigration and a long walk - at 64, I almost didnt make it, and was the last one to board huffing and puffing!"
Pro: "Lufthansa crew very professional"
Contra: "More upgrade to be available"
Pro: "thebflight wqs smooth and on time"
Contra: "snack they gave something sweet at 07:00 AM"
Pro: "Food was good. Plane was good."
Contra: "Night flight should turn off light. Staff was not skillful and professional."
Pro: "Crew was friendly and helpful, food was tasty and flight was nice and smooth."
Contra: "It would be wonderful to have all seats the same as first class for a long distance flight."
Contra: "Overhead space on plane was very limited."
Pro: "The wafer bar. Pilot had a good landing in high winds and snow."
Contra: "Nothing to complain."
Contra: "Flight was cancelled on the first day. I had to call to find out that I was rebooked on a flight the next day."
Pro: "I liked the abundant choices for entertainment and the comfortable seating."
Contra: "Some members of the crew weren’t so pleasant. One didn’t speak to me while I was helping my child in the aisle, but rather rudely pushed her out of the way instead of saying excuse me or waiting a moment for her to sit back down into her seat."
Pro: "Overall it was a good trip and staff was helpful."
Pro: "The crew worked very hard to make sure we're comfortable. Water, snacks were provided often during flight."
Pro: "The crew was superb. Extended leg room seats had a lot of legroom. Good wines, decent dinner."
Contra: "Very strict carry on policies, much strictet than US carrieers, primarily by weight. Known traveler numbers (Glibal Entry) were not askrd at the time of online check in and ad a result, TSA Pre didnt show up on out boarding passes. Agent at the counter coulsnt dix it euther. Surprisingly, very disappointing breakfast."
Pro: "Great service on board the plane."
Pro: "Flight attendants were friendly, courteous and helpful"
Contra: "Always an issue getting in/out of planes at Frankfurt. It takes a long, crowded bus ride to the terminal."
Pro: "Everything was great. Lovely and efficient crew. Sound not good on films but we were in economy so maybe just the disposable earbuds. A small point and didn’t spoil an otherwise great service."
Pro: "food was great. Slightly cold in cabin."
Contra: "had a narrow connecting flight VIE to MUC, VIE flight was delayed and had to catch MUC to IAD flight in less than 15 min. One luggage was missing at baggage claim, but as DC/ Baltimore is home, luggage arrived in 48 hrs. All is well that ends well."
Contra: "Difficulty getting to flight"
Pro: "Excellent flight Excellent food"
Pro: "I don’t like to use your site again Wanted change date to 5 June When I saw no reply I bought a new ticket from Opodo"
Contra: "You are bad not loyal Not reply to custom request Shame to you and will inform all people I know In loud my employees and customers Ivan Rosen firstname.lastname@example.org"
Pro: "Staff was friendly, flight was on time"
Contra: "No snacks on flight of 12h 20min?! I was offered the appetizer (pretzel or biscuit - both of 14gr of product inside). This is unacceptable - overseas flights have to have some snacks No eye mask or ear plugs, nor socks for economy class Outdated entertainment"
Contra: "The airplane came late, delaying our trip. Despite that, the luggage would not come, and the claims office was ridiculous (despite of the destination being within 1 hour of drive from the airport, it took us 24 hours of our short vacation trip to deal with luggage). It seems that LH has these problems regularly, and they don't seem to care; I guess we'll have to try someone else to avoid suffering the same problem every time. The employees already knew the luggages are in a mess, and so were the claims. When taking LH, we have to accommodate luggage delay into our planning."
Pro: "The flight was comfortable and very timely."
Contra: "Very little leg room."
Pro: "Crew was courteous"
Contra: "No information on delay given until boarded."
Pro: "The pilots are very skilled and keeps you informed about every single “bump” during the flight. Flight attendents are very nice, pleasant, polite and helpful."
Pro: "The crew was very very nice and flight was very quick."
Contra: "No entertainment at all, music nor tv :/"
Pro: "Everything was nice and smooth. It was on time and the crew they were very nice and very good entertainment."
Pro: "Seating did not feel cramped for a 10 hour flight. Frequent passing of water and juice."
Contra: "Flight attendants were a bit stoic but did their job."
Pro: "Hi there, the gate for the flight was changed at the last minute and I missed the connecting flight from Frankfurt to Vienna. I was told by staff that there would be a 300 Euro fee, plus the cost of the next flight. This broke my heart. why I wouldn't I simply be put on standby and get on the next flight? I ended up travelling by to Vienna by train, over the course of the next several days. I am a lone woman with a developmental disability, travelling to Europe for the first time. It was very disappointing to be treated this way. Thanks for reading."
Contra: "I should have been put on the next connecting flight, rather than turned away to fend for myself in a foreign city."
Pro: "see above"
Contra: "see above"
Pro: "They had a yummy snack. And fresh veggies. With great coffee. And the host told us abou the history of a Vienna dessert."
Contra: "Flight was delayed"
Pro: "The seats on Austrian airline are very comfortable"
Contra: "Lufthansa lost my luggage for the first two days of my trip. It really hindered my ability to enjoy my first couple days of a fairly short trip to a new country"
Pro: "Boarding was a breeze, although the flight was not full. Food was good, but as I dozed off during courses, they decided I was finished and took all my food and didn't offer anything when I awoke shortly after. (this will go in the 'didn't like' section as well. Bed was comfortable and comfy blanket and pillow"
Contra: "Crew was not friendly at all. Amenities kit was burlap sac with nothing worth keeping or using -- even the eye covers. Business class bathrooms had nothing to offer in the areas of hand/face creams. All there was were hand wipes and air freshener. (OMG! SERIOUSLY!?); a big difference from their partners (i.e. Swiss and Lufthansa). Crew was not present -- not only were they very unfriendly they were no where to be found. TV/video didn't work properly -- kept fast forwarding or changing channels on its own. The crew of course, was not concerned."
Pro: "Staff are pleasant and competent."
Contra: "No soap in the toilets"
Pro: "Nothing special - nice crew"
Pro: "On time, friendly staff"
Pro: "best blanket any business class."
Pro: "Nice crew, good food."
Contra: "Both bathroom were not working in business class area."
Pro: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Contra: "I flew economy and all was good and appropriate to the level."
Pro: "The crew was professional & friendly"
Contra: "Food was terrible honestly, entertainment system didn't work on 1st flight."
Contra: "Delay due to strike"
Pro: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Contra: "Flight was delayed, had to run to my next connection flight."
Pro: "economy plus seats were nice, great movie selection, especially international movies"
Contra: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Pro: "The aircraft"
Contra: "No overbooking next time!"
Contra: "The KLM crew are always great serving and treating you. Well above many other airlines."
Contra: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The crew is really welcoming"
Contra: "The seats are too narrow and a bit too hard"
Pro: "Pleasant flight"
Contra: "We were delayed & missed our connection"
Pro: "Entertainment was amazing"
Contra: "Seats a bit hard"
Pro: "The entertainment was amazing"
Contra: "The seats were a bit hard"
Contra: "Boarding was very slow."
Pro: "The flight crew was so friendly and the food was really good."
Contra: "They left my bag off the plane. Ridiculous."
Pro: "Good for both."
Contra: "Bigger seats."
Contra: "The plane was very hot"
Pro: "Nice seats. Only seats with a row of 2, which is what I wanted,"
Contra: "The flight was cancelled and had to be rerouted on United Airlines."
Pro: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Contra: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."
Pro: "Everything is alright"
Contra: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
Contra: "old screens and entertainment system leg room to small"
Contra: "wasn't able to take the flight since I missed it"
Contra: "Nothing special"
Pro: "Crew was awesome"
Pro: "Excellent service. A meal , drink and a coffee included which we were not expecting."
Pro: "Good selection of movies."
Contra: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Pro: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Contra: "No complaints about anything."
Pro: "Nice to have a wrap for the snack."
Contra: "Would have preferred boarding by row - back of the flight first so would have been more organized."
Pro: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
Pro: "Nice flight, nice crew, and a nice experience."
Contra: "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."
Pro: "The staff was very helpful and professional. Promp response to calling for attention."
Contra: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
Pro: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Pro: "Airlines issue"
Contra: "Profiling certain customers"
Pro: "Everything - Checkin, crew, food, entertainment"
Pro: "I was upgraded to Buisness so, no complaints"
Contra: "No Marlboro light cigarettes on the duty free shopping cart"
Pro: "Flight was efficient enough and staff were friendly."
Contra: "It was delayed quite a bit and more on-time updates would have been appeciated."
Pro: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Contra: "Nothing to improve"
Pro: "The cabin crew were fantastic and funny"
Contra: "Tiny seats"
Pro: "Newer plane. Dimming windows, upgraded bathroom. Flight crew very pleasant."
Contra: "Boarding wasn't announced. Limited in flight movie selection. Food was average. Same dessert for both meals served."
Avionul, fiind foarte mic (și, probabil, vechi), senzațiile au fost nu tocmai plăcute - îmi părea că suntem frunză-n vânt. Majoritatea călătorilor au avut stare de disconfort, din momentul decolării până când avionul a ajuns la o înălțime unde s-a putut stabiliza...
Pro: "Late flight 1 hour"
Contra: "Be ontime"
Pro: "Crew super"
Contra: "food, seat. In general the whole aircraft is not convenient"
Pro: "checking baggage included, comfortable plane"
Contra: "the plane was almost an hour late"
Contra: "The table at 9B seat is broken. Because of that the stewardess spilled a glass of coke on me"
Pro: "Good short flight."
Contra: "Open both for passengers to enter terminal on arrival in Bucharest."
Pro: "Short flight."
Contra: "When the passengers walked into the terminal building from the tarmac in Otopeni Airport (Bucharest), BOTH wings of the double door could have been open! Only one was. Otherwise flight was fine."
Pro: "The seat was super"
Pro: "Even if it’s August, there was no delay."
Contra: "Because it was very crowded and hot, we had to wait a little before getting out of the bus. The aiplain was a little bit old and looked dirty."
Pro: "Staff, seat."
Contra: "Delayed again: 40 mins"
Contra: "DO NOT FLY THIS AIRLINE they lost my luggage and WILL NOT ANSWER THE PHONE not sure if I'll ever get it back. Worst customer service ever."
Pro: "Leg room, online check in, being on time. Overall ok."
Contra: "Old plane, dry food, not too friendly staff and. Not the best value for money"
Contra: "Nothing really, it was a shorter flight. The aircraft made it, can’t complain."
Pro: "Flawless process! Great customer service!"
Contra: "Arrival of baggage on the carousel."
Contra: "Boarding via bus."
Contra: "Delayed for 3,5 hours"
Contra: "Lots of turbulences at landing, due tonthe heavy rain."
Contra: "Not so many movies"
Pro: "Crew was very good, professional"
Contra: "You should look for a proper bread,better sandwich and a healthier desert."
Pro: "entertainment was good"
Contra: "Everything flight was booked have to wait 5 hours for another flight"
Pro: "short time flight"
Contra: "no entertainment/poor food"
Contra: "Because I booked tickets with baggage included, and when I was at the airport I had to pay again 50 euro per suitcase. Who will pay for this mistake?"
Contra: "They last my brand new stroller even though it was gate checked with a bag and tags. I was told they have no information and can’t help me."
Pro: "The employees were nice."
Contra: "Checkin process moved very slow and we had to run though security check The people at the checkin counter did not know all the bluecard rules and had to go in the back to verify my husband's legal travel docs and that added even more delay for us We got into the plane with delay and then we sat on the runway for a long time All this we could have survived if we could have had food, but they had no vegetarian sandwich options so the only available thing was a tiny strawberry cake"
Pro: "The one good thing was that they delivered me and my luggage safe and sound to the destination."
Contra: "Delayed boarding, very uncomfortable and extremely little legroom, no blanket/pillow, dirty/smelly bathroom, ran out of almost all supplies in the bathroom. Entertainment - nonexistent. I would not choose this airline if it weren't for the price."
Pro: "Quick and easy to board."
Contra: "They asked us to board early but didn’t turn the a/c on. No entertainment and the on board wifi was limited to their intranet. Kind of pointless."
Pro: "Comfy seats"
Contra: "Both flights were on time!!! Comfy economy seats"
Contra: "Flight was late and I almost missed my connection to Tel Aviv plane."
Pro: "From the counter to boarding the plane the staff for Tarom were amazing and very polite. Everyone was extremely helpful and accommodating."
Contra: "The boarding was a bit late and not organized efficiently. Very limited entertainment available."
Pro: "Some us above"
Contra: "No leg room between seats"
Pro: "the lady in your desk was nice and extremely helpful. We dad a problem with the registration of one of out tickets. She solved it for us/ She did her best to give us the places we asked for. Excellent attention. Sorry I do not know her name."
Pro: "On time,very frindly attendants q"
Pro: "The check-in at Brussels was quick and the staff conpetent; the boarding occurred at the time specified; the plane was clean; in Bucharest, the trip to the terminal on a bus was quick ; a hot lunch of chicken with sauce and rice pilaf was good. In-flight service was fine."
Contra: "The AirFi system allowed for movies and games on one's own internet device, but did not allow for an internet conection during the flight to email or surffing."
Contra: "Flight attendants telling me take off my headphones, this isn't 1999"
Pro: "Personnel was kind, trying to help, always smiling. Even for a short flight they provided a rather good snack with a sandwich, plenty drinks."
Contra: "We are in 2017 and Otopeni airport does not have buses with Air Conditioned Systems...outside was 37 Celsius!!! They were kind to invite first families with children to pass to the bus but this meant sitting in a sauna @ 40+ Celsius until all passengers went through the gate. Driver was all red and close to fainting. Pity, I was looking forward seeing one of the big managers coming next to us to enjoy the Tarom experience...!"
Pro: "On time, direct flight, friendly crew"
Pro: "Staff were cordial and efficient. Boarding was efficient and smooth."
Contra: "Uncomfortable chairs (little legroom, no leaning backs for the seats)."
Pro: "The flight was on time and got us where we needed to go."
Contra: "My husband's seat had little cushioning, so that was uncomfortable. The food was so-so, but at least we were given some. I don't know about entertainment as we didn't use any. I also don't think you give boarding and flight instructions in English as well as the native language, but not being able to understand the instructions has been an issue on many planes we have taken recently."
Pro: "Flight was friendly, surprised we still got food for a 03:40 flight that was only 2 hours long. On time boarding for once."
Contra: "Way too early of a flight, had trouble sleeping on plan."
Pro: "The food was great! Did not expect to be fed on this flight, so it was a plus. Staff friendly, accommodating. A very comfortable trip."
Contra: "The plane was delayed almost an hour, and we were not even told why until on the plane."
Contra: "Food will be good in future stuff i want them to be smile more confortable flght"
Pro: "i bought the insurance and they will not reinburse me.. I am making sure i post this in all the disabled veteran blogs and my facebook.. once i get better i will be taking you guys to court"
Pro: "safety fly"
Contra: "seats were too small, food looks not well"
Pro: "Take-off and landing on time; Cleanliness of air-plane; Politeness of crew."
Contra: "Non-functioning online check-in (without any warning whatsoever); Indifference of call-centre personnel inventing non-sense excuses; Ignoring booked seats; Outdated planes."
Pro: "Good cabin service, with a smile, and complimentary food was served on a relatively short flight"
Contra: "No problems."
Pro: "Ground crew informed us on the reason of delay, bad weather over Bucharest."
Contra: "Midnight flight was the only option, and it was even then more than half hour delayed."