Not enough connection time
Because we didn't have the AirCanada app downloaded in time, they closed the boarding door. After a big scene, they opened the door to let us in. Then we had a long delay on the tarmac which caused us to miss our connecting flight in Toranto. The next flight was a day later and is a 5 hour flight because of the connections which should have only been only a 1 hour flight. Never using Kayak, Lufthansa or Air Canada again.
Everything was good,but founding gate was awfup
Contra: "Orderly sitting of economy class passengers"
Pro: "Food was absolutely terrible. Worst airline food of any trip I‘ve taken. Service was sparse. One beverage for the entire flight"
Contra: "Luftansa cancelled my flight due to impending hurricane. Because of announced airport closure, I decided to go on August 31 on the only flight available which was Iceland air. I had to pay $4200 for the flight. My flight back to Orlando is on September 9 on Iceland air. How can you compensate me?"
Pro: "Respect and politeness of the staff"
Contra: "Wi-Fi is not available on all flights also is easy to download the fllynet"
Contra: "I was sick so couldn’t fly, spoke to customer care and they refused to let me change my flight"
Pro: "Crew very professional"
Contra: "More entreteiment on bord"
Pro: "Cree was fantastic from check in to boarding"
Contra: "Drinks served before food"
Pro: "The wheel chair service at Munich airport was excellent. She received us at the door, helped us find a connection after we lost our flight and communicating every step and giving us First Class service on coach. Thank you!"
Contra: "The brownies for dessert were terrible. Maybe fruit next time?"
Pro: "Good crew"
Contra: "Was delayed outgoing but information was good"
Pro: "The crew was amazing, we had blankets and pillows and that was super comfortable."
Pro: "The crew were super friendly. There was plenty of space and I slept for a few hours"
Pro: "The flight itself was fine."
Contra: "We waited in the plane on the tarmac for 3-1/2 hours waiting for the plane to be de-iced before take-off. I understand that there is nothing Lufthansa can do about the weather, but they (or the Munich airport) need to have more de-icing machines. It is ridiculous to have to wait that long."
Pro: "Nothing to say anything flight has been cancelled two time. My all commitment collapsed. Finally took train. Very worst service."
Contra: "Flight shouldn't cancel at any cause even one passenger booked air ticket. Otherwise have to inform one day earlier. Lufthansa air service is very worst."
Contra: "My 2 bags haven't arrived from Sunday 6 January till now (10 January) and all my winter clothes plus other important things are in it. I check every day with lufthansa call center but still no progress."
Pro: "there is a big amount of space between the rows making sitting very comfortable"
Contra: "lack of ventilation above the heads"
Contra: "We were unable to fly this trip."
Contra: "getting fine from DC to Munchen and Munchen to Bucharest, 7 h delayed but we get to Romania. - when waiting for the luggages, guess what? Both luggages are missing. -made the complainment, now we are waiting to show up in Romania and to be delivered at home. -went to pick up the rental car, because of the plane delay, they gave our car away. -after trying several companies, we found a car, 3 times more expensive, but we have a car....yeeyy"
Pro: "Excellent!!! Booarding was quick. No long lines in the jetway. All around great service on board! 5 *****"
Pro: "Food & entertainment were good;"
Contra: "Seats were very tight, several crying babies (no fault of airline) making it difficult to sleep"
Pro: "It was totally bad experience due to cancellations of the flights which I already booked to SJC airport in CA. The first confirmed Lufthansa flights No: LH 1305/ LH 488 ISTANBUL to SAN JOSE via FRANKFURT were cancelled. Then my family in USA contacted the airline and agreed about FLIGHT TK 005 / UA 1883: IST-ORD-SJC. At the checking counter in Atatürk Airport I got the last shock of being Lufthansa didn’t issue a ticket for the flight and the time was running fast and l had no contact neither with my family nor anybody else at the airport therefore i had to purchase a ticket to SFO via Frankfurt. In another word it was very bad experience."
Pro: "Flight on time, good service, helpful staff"
Pro: "We were warmly welcomed on board by the flight captain. I had not expected this. My wife has some physical challenges and received special treatment, in fact we were accorded priority in boarding as she had to temporarily use a wheel chair. Me and my daughter all enjoyed the privilege by association."
Contra: "My wife is diebetes, we had requested for a special diet but although this was documented on the air ticket, there was oversight and she had to make do with normal menu. Fortunately there was no adverse consequences."
Pro: "Reliability, usual Lufthansa service"
Contra: "Delay due to technical problem with the aircraft, however better that than any consequences of that. Food is rudimentary, and there is no vegetarian version of the sandwich any more."
Pro: "Smooth and comfortable flight . Awesome service by the crew"
Pro: "I complain about the wheel chair in Frankfurt airport no have any and my mother she's 65 years cancan't speak English . She got help after 30 minutes. Really I am frustrated about lufthansa"
Contra: "I complain about the wheel chair in Frankfurt airport no have any and my mother she's 65 years cancan't speak English . She got help after 30 minutes. Really I am frustrated about lufthansa"
Pro: "Best short/medium-haul economy breakfast I've had in a while. Flight was empty, so there was space to stretch out. Watch out for the seat maps – they seem to reconfigure the J/Y balance on this flight frequently, so your seat assignment may change. Such a lovely crew"
Contra: "Moscow passengers were awful as always. Arrival/transit at Frankfurt is a nightmare if you need to be somewhere quick – just walking and riding transit took 30 min. of my two hours."
Pro: "5 Star: Comfort 4 Star: Crew 5 Star: Boarding 5 Star: Entertainment 5 Star: Food.. One of the best flights of 2017 by far. Premium Economy will deliver the basics of luxury comfort."
Contra: "Late landing We landed in another terminal to the one our connection was at. Had to run and go through security again Had two minutes to spare and they refused to allow us to board. Very rude The distance to catch the connecting flight The delay at security The lack of trying to let us on the plane. The rudeness I experience"
Pro: "Seat comfort, service excellence"
Contra: "Quite outdated movies on entertainment system"
Pro: "Only the fact that I got lucky with a exit seat with leg room. That's it."
Contra: "There was no update on the status of our connecting flight. The pilot gave an update of other flights except for ours but it caused a bit of confusion. Some people even had to missed there flights altogether! Lufthansa, from the 4 times I have flown with them always seems to be late with no sense of urgency. Ultimately after arriving in Venice, I get an email that my bags did not make it, yet I was told by the boarding agent that the plane was still loading our bags."
Pro: "the crew was kind and helpful"
Contra: "the head of the crew( the purser) was extremely rude, inppropriate and unprofessional. I had an upgrade to economy premium because of the disaster with the DC to Franlfurt flight but I still experienced pain because I could not lay flat. I feel that Lufthana should give me a free upgrade to business on my flight back to Miami in October. it's the only way they can repair the stress, and emotional and physical torture they put me through in DC"
Pro: "United was operating the flight. They asked for 200 to assign me seat next to the path. I found out in the plane after i got to my middle seat that they gave a good front seat close to the path to somebody who was stand by..... They also stated that they can not check my nags to Sofia since they DO NOT FLY TO SOFIA..."
Contra: "United was operating the flight. They asked for 200 to assign me seat next to the path. I found out in the plane after i got to my middle seat that they gave a good front seat close to the path to somebody who was stand by..... They also stated that they can not check my nags to Sofia since they DO NOT FLY TO SOFIA..."
Pro: "First time flying this airlines. The seats were comfortable and spacious. The entertainment options were excellent and the food service was regular and consistent."
Pro: "Didn't try the food."
Contra: "Nothing out of the ordinary regarding the flight itself. The gate was changed twice, which was inconvenient. Not much leg room or no adjustable pillows on the seats."
Pro: "Smooth flight. No delay, no unpleasant surprise."
Pro: "Convenient schedule, excellent service, good food, all-around positive experience."
Pro: "Got upgraded to Business Class"
Pro: "The seats on the leg of this flight were much more comfortable and there was normal space for feet."
Contra: "The boarding here was completely unorganized. After people had just been in a crowd, they attempted to have people love up, which was futile. Some of the seats were dirty and/or unkempt. The snack option wasn't to my liking and may have been the cause of a stomachache later."
Pro: "Once on board the flight was smooth and the crew were very professional."
Contra: "The check-in process at DUS has a lot of room for improvement. The lines were long and the were not many staff out front providing info to customers."
Contra: "Seats were not comfortable even in business"
Pro: "Entertainment food and friendly crew! Alles gut!!!"
Contra: "Small seats"
Pro: "Don't like anything"
Contra: "Bad food delivery crew members always restless mood"
Pro: "The flight from Frankfurt to Newark, NJ was good. Flight crew was courteous and movies made the time go quickly. Food and drinks were also plentiful. I have no complaints other than having to pay extra for seat assignments."
Pro: "I liked the entertainment options."
Pro: "Decent food, wide variety of in flight entertainment (movies and tv shows) and great, friendly service! Overall great value! Will fly Lufthansa again if going to Europe!"
The web site ; The wait time to reach agents by phone; The music choice for the wait; And the iPhone AUSTRIAN app Are all a disgrace!
Love those Austrian chocolates.
Pentru mine totul a funcționat bine… chiar foarte bine
Pro: "The crew members were so sweet."
Contra: "Flight was late. I missed my connection."
Pro: "The crew"
Contra: "Flights were late for more than 20 min. in both directions. Almost missed connecting flights in both directions. Had to pay for the luggage at the airport (luggage was not included in my ticket). Flight to my final destination was cancelled (first it was delayed, but I did not know that untill I got to the gate) I was diverted to other country (by other company), had to pay for hotel and taxi, missed almost two days of my vacation. On my flight back home, they have lost my luggage... hope they will find it. Now I am trying to get refund for cancelled flight, hotel, taxi, food... I will never fly with this company by my own choice any more!!!"
Pro: "In The Austria my flight was terrible couse the official people didn’t help me I was with my baby I needed help for stroller for suitcase or something else just the guys watched me with they sad face , they didn’t was nice with me !!!"
Contra: "I don’t know I was nervous in Austria just I need to tell you for Washington it was the nice trip to Washington from Washington I had just better thiothere"
Pro: "Food, in particular the vienna coffee choices were imprewsive."
Pro: "Very comfortable journey, leaving on time, arriving on time"
Pro: "We could walk around as needed. No restrictions. Free wine with meals!"
Contra: "Staff not friendly or offering of assistance."
Pro: "I like the food and servise"
Pro: "This is always a pleasant airline to travel with."
Contra: "I felt like the airlines deliberately cheated me. I purchased a flight that was listed as "economy" , which means I am authorized one suitcase. When I got to checkout they said I had pay for the suitcase. Turns out my flight was economy 'light' flight and I had to go the Austrian airlines desk and pay euro 40 for my suitcase. Wish that would have been clear when I purchased the ticket. Also there is no clear info on what the cost is for your bag at what point in the check-in process."
Contra: "We are late only 25 min (50% of flight - 50 min)"
Pro: "Very easy and smooth flight. We landed 25 min earlier. Austrian Airlines are my favorite."
Pro: "Crew was nice enough, entertainment was ok. Food was ok. The plane was old and a little dirty."
Contra: "Boarding was incredibly chaotic, seats were old and uncomfortable."
Pro: "Friendly flight attendants."
Contra: "Lost baggage is never good."
Pro: "food was great. Slightly cold in cabin."
Contra: "had a narrow connecting flight VIE to MUC, VIE flight was delayed and had to catch MUC to IAD flight in less than 15 min. One luggage was missing at baggage claim, but as DC/ Baltimore is home, luggage arrived in 48 hrs. All is well that ends well."
Pro: "Had 45 Min to connect at vienna airport and our first flight was delayed so we had to run to get in time to the gate. Literally the gate was on the opposite side of the airport. Bad logistics"
Contra: "As a gluten free person dinner delicious but after 5-6 next hours for breakfast I got few small slices of melon... like really?? This will not feed anyone! For next time I know that I have to bring my own food.. so bad! While servis time we ordered whisky with cola and after one hour we went to ask for one more cause we wanted and CA told us they dont serve anymore whisky only wine or beer. Besides this things when I came to plane my sit and table tray was dirty so we had to put blanket over... for the first time I write bad feedback but I have to cause it was terrible.."
Pro: "Very good flight crew. Decent food and nice entertainment."
Contra: "Poor web site. Very poor boarding crew. Boarding crew made no announcements for who must get re-elected ticketed for shares carrier tucked or web site ticketed passengers. No prep boarding plan given therefore mass at gate."
Pro: "Staff were always courteous."
Pro: "Friendly staff, on time flight. Nice refreshments"
Pro: "Can you assist my wife and me in getting Star alliance frequent flyer miles for this trip? Thanks"
Pro: "The whole flight was very nice"
Contra: "We were almost three hours late on arrival. Being at VIE airport after midnight with no buses going home is no fun."
Pro: "Very friendly staff"
Contra: "All was well"
Pro: "I thought the food was excellent. Better food in coach than I get on first class domestic flights. Also, the in-flight entertainment was very good. I watched a couple of science shows and extreme sports shows that I truly enjoyed."
Contra: "There wasn't much I did not enjoy that could be changed. I chose to go coach and had to put up with seating that was more cramped than I like, but I expected that."
Pro: "The crew were so kind!"
Pro: "The rep was able to get me on Air France instead."
Contra: "This flight switch added a layover and 8 hrs to my journey home. Not to mention I was in a middle seat on the. 11 hr leg when I had originally booked a window seat."
Pro: "Flight smoothness, service, friendliness, pilot experience, stewardesses (except for one), food, delicious."
Contra: "All flight attendants were great except for one tall with very short blonde hair. What a poor attitude! She really ruined my trip. There was not an exchange with her that was friendly and agreeable. When serving drinks a second time, she asked me what would I like to drink and I answered: What do you have? I had not asked the first time drinks were served since I knew I wanted orange juice. he second time, and not wanted to drink the same, I asked: what do you have? and her answer was: "Same as before". I had to let her know I had not asked before and then she proceeded to tell me the different drinks and finally added: My colleague will take care of you. She did not want to serve me. The first incident went I tried to use the bathroom in the back of the plane, she would tell people: "don"t use that one, I need that bathroom for......." ( not sure for what but her tone was so rude,that people walked to the other bathroom embarrassed). All I can say is that everything else was great, including the friendliness of all other crew, but that one ruined the experience. A third time I got up to walk to the bathroom and the seatbelt sign was on, but so it had been for a long time. She prompted me to go back to my seat. All others seem to do their job without been rude, Not sure why this one couldn't. Job stress? Not the passenger's problem. Besides that and the poor movie choices, everything else was great. I think the flight was delayed but to that point everything was going so smooth, I didn't even notice. I will fly Austrian again, and would love to visit Vienna. Please advise how to add the miles of my trip to my account. I booked in Kayak, left to Ohio from Miami running from hurricane Irma, my return from Ohio to Miami was cancelled and I had to embark on that long plan10 day trip without even returning home to Miami to pack. I totally forgot about putting the miles on my account on either ticket counter."
Pro: "The crew was very professional and kind and evetything was on time. The food is tasty."
Contra: "No entertainment at all."
Pro: "I loved the music while boarding the plane. All staff members were very nice."
Pro: "The food and service were fantastic!"
Contra: "If possible, perry there could have been entertainment on the plane."
Pro: "Good place for the legs"
Pro: "The flight was very smooth"
Contra: "We were 7 persons on the flight so we brought 7 bags to get on the plain but in the check in they told us that the flight is crowded so we can't get so many bags on. The flight wasn't full and there were plenty of room for our bags."
Contra: "LOST BAGGAGE !!!!!!!"
Pro: "Love the coordination"
Pro: "We arrived on time"
Contra: "We had to stand around for a long time waiting for a bus to take us to the plane. The bus was horribly crowded. Then we arrived at the plane and had to walk up the stairs to get on. There was no food served---just a cracker and some juice or water. After we arrived in Paris we waited a long time for the baggage to arrive."
Pro: "the stewardess gave me coffee even if she already passed by me (because I was sleeping) I appreciated that :)"
Pro: "got to my destination on time."
Contra: "uncomfortable chairs. zero entertainment for a non EU flight (over 3 hours), missed the meal, nothing was offered...."
Pro: "The plane was comfortable even in economy. The crew were helpful and professional. Good food."
Contra: "We were boarded and then told we had to sit on the plane for 45 minutes before take off. It's possible this way beyond the crew's control, but still would've been better to wait in the airport. Also, the movie selection was smallish compared to some other airlines."
Pro: "Very carrying crew, kind and attentive"
Contra: "Not too many choices for entertainment, a lot of Asian movies. Food was OK"
Pro: "food was fine"
Contra: "to small seats"
Pro: "Quick boarding and exit off the plane"
Contra: "No little foot rest , no blanket in the winter"
Contra: "small planes, no screens, no enertaminet. the flight was delayed in like two hors, some of crew members became too nevous."
Pro: "The seats were comfortable and the crew attentive. The movie selection was excellent and the entertainment system was excellent. The food was typical for what you get on transatlantic flights in economy."
Contra: "At the gate the boarding processes was very slow because there was only a single person checking the passports and the boarding passes of all passengers. Surprisingly, this airline also could not provide a plastic bag for our checked in child seat, which is standard on other airlines."
Avionul, fiind foarte mic (și, probabil, vechi), senzațiile au fost nu tocmai plăcute - îmi părea că suntem frunză-n vânt. Majoritatea călătorilor au avut stare de disconfort, din momentul decolării până când avionul a ajuns la o înălțime unde s-a putut stabiliza...
Pro: "The crew and the flight from Bucharest to Istanbul"
Contra: "The airplane from Athens to Bucharest wa terrible, very old, smelling bad, not maintained, and noisy"
Contra: "Boarding... always boarding being confuse! Tarom flights are... difficult to understand why this happens"
Pro: "Late flight 1 hour"
Contra: "Be ontime"
Pro: "Crew super"
Contra: "food, seat. In general the whole aircraft is not convenient"
Pro: "Good short flight."
Contra: "Open both for passengers to enter terminal on arrival in Bucharest."
Pro: "The seating availability at the check in time"
Contra: "The TVs never worked"
Pro: "quick boarding (small plane, not many people). appreciated a free meal in economy class on a 1hr flight. Wow! relatively easy check in for my luggage."
Contra: "better signs regarding luggage check in, better seats. gate number changed many times. confusing and hard to hear announcements"
Pro: "Even if it’s August, there was no delay."
Contra: "Because it was very crowded and hot, we had to wait a little before getting out of the bus. The aiplain was a little bit old and looked dirty."
Pro: "Flawless process! Great customer service!"
Contra: "Arrival of baggage on the carousel."
Contra: "Lots of turbulences at landing, due tonthe heavy rain."
Contra: "Not so many movies"
Pro: "entertainment was good"
Pro: "Flight was on time, seats were comfortable. Snack was providedeven if flight was short (1h) Polite staff."
Pro: "Not much"
Contra: "The flight left 1.5 hours late from Amsterdam. It was also frustrating that there were two gate changes! There was no inflight entertainment so good thing I had my kindle! Also the food sucked. I'm not sure what was in the sandwich but it was not great."
Pro: "That I didn't get poisoned."
Contra: "That I couldn't bring myself to test the sandwich for fear of poisoning. You should have seen how many people handed their sandwich back to the stewardess. What happens to those sandwiches? Do they attempt to hand the same ones back on later flights? I think they do. Anyway, take a close look at those sandwiches they give you before you bite into one."
Pro: "Boarding too early and then sitting on the plane."
Contra: "The airline lost my checked bag"
Contra: "Didn’t leave on time. Food was disgusting. Loud, not comfortable. Last time with Tarom"
Contra: "no entertainment"
Pro: "The employees were nice."
Contra: "Checkin process moved very slow and we had to run though security check The people at the checkin counter did not know all the bluecard rules and had to go in the back to verify my husband's legal travel docs and that added even more delay for us We got into the plane with delay and then we sat on the runway for a long time All this we could have survived if we could have had food, but they had no vegetarian sandwich options so the only available thing was a tiny strawberry cake"
Pro: "The one good thing was that they delivered me and my luggage safe and sound to the destination."
Contra: "Delayed boarding, very uncomfortable and extremely little legroom, no blanket/pillow, dirty/smelly bathroom, ran out of almost all supplies in the bathroom. Entertainment - nonexistent. I would not choose this airline if it weren't for the price."
Pro: "Checkin and staff were efficient and professional. Amazing there was food on such a short flight."
Pro: "Quick and easy to board."
Contra: "They asked us to board early but didn’t turn the a/c on. No entertainment and the on board wifi was limited to their intranet. Kind of pointless."
Pro: "Smooth flight, the staff was friendly."
Contra: "10 minutes delay at departure."
Contra: "They only serve pork meat that was not good"
Contra: "Flight was late and I almost missed my connection to Tel Aviv plane."
Pro: "FOOD and the crew"
Contra: "everything else: the plane was old and unaccommodating for a 9 hr flight, entertainment was terrible -small and damaged screen- no wi-fi, no electronics charging capabilities. I felt like in a prison"
Pro: "the lady in your desk was nice and extremely helpful. We dad a problem with the registration of one of out tickets. She solved it for us/ She did her best to give us the places we asked for. Excellent attention. Sorry I do not know her name."
Pro: "The check-in at Brussels was quick and the staff conpetent; the boarding occurred at the time specified; the plane was clean; in Bucharest, the trip to the terminal on a bus was quick ; a hot lunch of chicken with sauce and rice pilaf was good. In-flight service was fine."
Contra: "The AirFi system allowed for movies and games on one's own internet device, but did not allow for an internet conection during the flight to email or surffing."
Pro: "Personnel was kind, trying to help, always smiling. Even for a short flight they provided a rather good snack with a sandwich, plenty drinks."
Contra: "We are in 2017 and Otopeni airport does not have buses with Air Conditioned Systems...outside was 37 Celsius!!! They were kind to invite first families with children to pass to the bus but this meant sitting in a sauna @ 40+ Celsius until all passengers went through the gate. Driver was all red and close to fainting. Pity, I was looking forward seeing one of the big managers coming next to us to enjoy the Tarom experience...!"
Pro: "On time, direct flight, friendly crew"
Pro: "Staff were cordial and efficient. Boarding was efficient and smooth."
Contra: "Uncomfortable chairs (little legroom, no leaning backs for the seats)."
Pro: "Had sandwich and beverage on a 40 min domestic flight. Professional and helpful staff."
Pro: "Staff was nice and accommodating. Comfortable plane."
Contra: "The food, an omelet, was not very good. Slight delay with flight."
Contra: "No vegetarian food option. Pretty poor food as a whole. No entertainment unless one connected to their WiFi. Crew rather basic as far as manners are concerned. I got treated better on Romania-based low cost flights."
Contra: "Food will be good in future stuff i want them to be smile more confortable flght"
Pro: "Great price, nice crew, decent flight overall"
Contra: "The food was terrible! No entertainment system"
Pro: "צוות מקצועי טיסה נעימה ובזמן אוכל דרוש שיפור שתיה בשפע נעים לטוס טרום,,"
Contra: "אוכל טעון שיפור לא נורא כל כך לזמן קצר,,"
Pro: "Good cabin service, with a smile, and complimentary food was served on a relatively short flight"
Contra: "No problems."
Pro: "Attentive flight attendants"
Contra: "Typically a beverage Is offered before take off. This flight it was not offered till the breakfast came out. May have been due to late start to boarding process"
Pro: "Look, most of these categories for judgment are irrelevant. Good stewardesses. A real sandwich. Left on time."
Pro: "fast boarding thru automated ticket barr reading"
Contra: "On your way to the airplane, on the connecting tunnel the ticket and passport was checked again by an attendant. Why? The purpose of fast boarding was defeated by the old system again!"
Pro: "The flight scadual"
Contra: "Replace airplane to a modern one!"