3.5 hours delay will ruin any day!
Pro: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Contra: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
Contra: "When its rain we shouldn’t walk to the air plain"
Contra: "All of the less than good, obvious!"
Pro: "KLM STAFF WERE VERY PROFESSIONAL"
Contra: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Pro: "Excellent crew, good food & movie selection."
Contra: "Flight got cancelled"
Pro: "Crew helpful. Food good."
Contra: "Better range of movies please"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The friendliness of the crew"
Pro: "Pleasant flight"
Contra: "We were delayed & missed our connection"
Contra: "There was no wifi on flight"
Pro: "The space at my feet with the chair in front was a bit akward."
Contra: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Pro: "Crew was great and professional."
Contra: "Entertainment controls were outdated and confusing to operate. There were no charging ports."
Pro: "Seating is tight. The crew was great !"
Contra: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
Pro: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
Pro: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Contra: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Pro: "Crew where awesone and the choice of entertainment was fantastic"
Contra: "Seats way to close together"
Pro: "Very friendly onboard personnel - I really had kind of homy feeling."
Pro: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Contra: "Not happy to pay extra money for my case"
Pro: "Very friendly and helpful crew."
Pro: "Face recognition was amazing"
Contra: "Too hot on plane"
Pro: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Contra: "Boarding was chaotic and congested with not much information or order."
Pro: "The flight was perfect! Great food,movies and I even got to sleep !"
Contra: "All was well!"
Contra: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."
Pro: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Pro: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Contra: "No complaints about anything."
Pro: "Sound was broken on my TV set!"
Contra: "Called stewardess twice to assist. No response!"
Pro: "Premium economy service was good."
Contra: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."
Contra: "Please Endeavour to put the expiration date on the food served in the flight."
Pro: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Pro: "In flight food was enjoyable"
Pro: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Contra: "I don’t like the limited choice of drinks on these short KLM flights."
Pro: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
Pro: "Ground staff at Manchester very helpful"
Contra: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."
Contra: "OLD plane without comfort or entertainment"
Pro: "The crew service is impeccable. Ground services very friendly and professional."
Contra: "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."
Pro: "Everything. Staff incredible."
Pro: "great choice of entertainment content, friendly crew"
Pro: "Everything - Checkin, crew, food, entertainment"
Contra: "Nothing"
Pro: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Pro: "No chargers or tv on planes"
Contra: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
Pro: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Contra: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
Contra: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"
Pro: "The crew were very friendly and accomodating, plane was clean and boarding amd disembarking was efficiently handled."
Contra: "55 minute delay was not welcome."