Zborul a avut intarziere la plecare iar cand a aterizat am asteptat sa vina autobuzul sa putem cobori din avion. Totul a fost groaznic decand am plecat din Buc catre Roma si inapoi. Nu ma asteptam sa fie atat de slab serviciile si timpul de asteptare atat de mare cu intarzieri. In plus sunt multe cerinte sa poti zbura: masca FFP2 iar echipajul nu are asa ceva dar noi suntem obligati sa avem, se cere test pcr sau antigen pt cei vaccinati, nu e normal asa ceva. Asta inseamna sa ne faceti pe noi cei vaccinati niste prosti pt ca ne-am vaccinat. Urat din artea voastra. Bani dati aiurea pt ca nu ne-a mai cerut nimeni asa ceva. O abusurditate. Ar trebuii sa ne dati banii inapoi, bani cheltuiti degeaba fiind vaccinati cu buster!!!!! Am fost taxati 40 euro pt 3 check-inuri pt ca nu am facut check in cu 3 ore inainte de zbor deoarece aplicatia nu a mers. Am platit pt ca serviciile voastre nu merg si sunt proaste. Voi face plangere la protectia consumatorului! Mariana Bataus
Everything was great, thank you.
Cei care călătoresc alături de oameni cu probleme, viitoare mămici, etc så fie cît se poate de înțelegători și comunicativi! Niciodată nu știi unde te duce viața!
O mică parte din călători ar putea încerca så fie mai ascultători și disciplinați. Nu îi costă nimic și nici nu este imposibil!
Positive: The flight was on time, which is quite a rarity, especially for low-cost carriers. The flight attendants "upgraded" me to an extra legroom seat (although it was more for practical reasons, as they needed someone by the emergency exit). Negative: In full Covid-19 pandemic wave, most of the passengers were checked for boarding, but instead of either being allowed to directly board the plane or at least to wait in front of the boarding gate at a relatively safe distance, everyone was crammed into a tiny space between the boarding desk and the actual gate. I'm not sure I wouldn't been comfortable being piled together with 150 other people in a little over 50sqm in "normal" times, let alone during a pandemic. Also, despite the plane only being at around 2/3 capacity and most of the extra legroom seats being unoccupied, the flight attendants were very reluctant to allow a fellow travel companion to sit in the same extra legroom row with me, because "these seats cost more than the regular seats", which I thought was very petty (regardless of whether it was company policy or the attendants' own rigid attitude towards the situation).
Organizare execrabila! Nu a existat niciun fel de distanțare!!!
The crew was exceptionally kind. Communication in terms of gate changes could be better
Pro: "Plane on time, new plane, nice crew."
Contra: "Ability to move seats."
Contra: "More leg room and reclining seats"
Pro: "On time"
Contra: "We got sanatizer when boarding which was so small like a stamp, useless"
Pro: "- the food trays of seats of the plane are in such a way that you can lay your head on them and sleep. It’s really the most comfortable of all Continental flights I’ve experienced."
Contra: "- on board WiFi -"
Pro: "Nothing. Horrible experience overall, but what you pay is what you get."
Contra: "Pretty much everything..."
Contra: "boarding process felt like herding"
Pro: "Hats off for the pilots! They did a great job to land the plane during the night on a very-very thick fog. Actually, we were the first plane to land safely in CLJ airport in three consecutive days apart all the other diverted landings to other airports."
Contra: "6 hours delay due to bad weather."
Pro: "I was at the gate. Before the door to enter the airplane. The Hungarian crew wasn’t telling me that they are closing the gate or going to close it. They completely ignore me and let me stand there and at the end I see the door close in front of me, 2 meter from me and they told me I mised flight."
Contra: "I lost my money and I had to buy new flight with other company. Wizzair crew at budapest was very rude and didn’t take responsibility for the mistake they did. They could just say they are closing the door but nobody did. 2 meters from me and after I passed all security they ignored me completely."
Pro: "Overall experience was good. Boarding was fine and onboard crew was nice and helpful."
Contra: "Seats do not recline and there is not a lot of legroom, especially if you are over 180 cm."
Contra: "Wiz air seems to trick you constantly to get more money out if things they hide from you.. online check-in required.. letting you in work a trolley and then charge you at the gate.. pee service overall.. beware!!"
Pro: "mi-a placut pretul"
Contra: "au transformat cursa aeriana intr-un butic"
Pro: "Flight left on time and arrived 15 mins ahead of schedule, staff was polite"
Pro: "The flight was on time, even though it left with almost 30 mins' delay (despite the fact that boarding was complete with a few minutes before the schedule take off time)."
Contra: "Seat comfort - the seats are tied with Ryanair for worst comfort (rigid and very cramped). Worst of all, though, as with Ryanair - seat allocation. Please, stop this "even though you're travelling together, you may be seated separately unless you pay to choose your seats" nonsense. It's ridiculous!"
Pro: "On time without any delay"
Pro: "Kind stevards clean plane no delay"
Contra: "More comfortable seats but this is low cost company :)"
Pro: "Everything went to plan and we were very happy"
Contra: "2 hrs late and we missed all our following connections as a result."
Contra: "Had to stand in the sun for about 30 mins waiting to board. Had to buy a bottle of water for £2.5 why can’t they just pour a glass of water or even sell at a reasonable price."
Contra: "Flight delayed by more than 2 hours, additional 40 minutes in the plain before departure. At least 30 minutes until doors opened. Overall huge delay that totally killed my business day."
Contra: "Last minute boarding change & overall 1 hr delay"
Pro: "Plane new & in good condition"
Contra: "flight was delayed by 90min, boarding started (even plane wasn't here yet; people herded to air field, waiting, then sent back to terminal, for nothing, all in the rain flight supposedly delayed by 30min (really 90min) due to plane late from Belgrade (WizzAir doesn't have a scheduled flight form Belgrade) - clueless or making up stories to get rid of guests?"
Pro: "Nice crew"
Contra: "Both flights were Delaid. It was unorganized in every point, felt like chaos. Ryanair sells same services for cheaper price, so I thought it was overpriced."
Pro: "Cheap flights, priority boarding."
Contra: "No meal included, no entertainment provided"
Pro: "Flight was delayed. I missed my train home to Ipswich. Long journey home ver late at night"
Pro: "2 hours delay. Not much one can do about this. The flight was good in general, 3* only due to the delay."
Contra: "2 hours delay. Not much one can do about this. The flight was good in general, 3* only due to the delay."
Pro: "Pilot flew well Cup Noodles available to buy"
Contra: "1h+ delayed No information from the staff or crew (only one apology from the pilot) Left waiting in multiple places including outside the aircraft No updates whatsoever on estimated departure and arrival"
Pro: "Mobile app is very good, but just allow you to download boarding pass on PDF version right at the moment of the check in"
Contra: "They didn't let me flight. Even that I did the online check in 24 hours before they didn't send me the boarding pass on PDF format via email. Also there were no way to download it from the mobile app or the website. I was in the airport 2 hours before and they didn't want to print it for me even that I showed all the online check in confirmation. They requested that I pay €35 Euro for the airport print. I submitted a complain and hope to get a credit or refund. Confirmation code: L3QZWB"
Contra: "long time wating in bus to get plane"
Pro: "Pleasant staff."
Contra: "Plane was late and all passengers had to wait at the gate. Too many people for such a small area for that length of time."
Pro: "Quickest in & out procedure at both BUD and LTN in a long time and a super pretty flight attendant."
Pro: "Price and schedule. Going on time with no delays. Good value for money."
Contra: "Very hard on baggage policy"
Pro: "Wizz air has great deals and you will get to your destination which is a effective way to travel. Unfortunately the seats are not always comfortable and everything else costs extras for food, seat choice, bags, water, drinks, or anything else you’d desire during flight."
Contra: "The seats don’t lean back and do not have a lot of cushion."
Pro: "NOTHING! !!! VERY POOR wizz air!!"
Contra: "Hi. I don't understand why I have to pay £31.50 for check-in???!! Why nobody send me email with this information? ?!! I fly on the regular basis, first time I have to pay with poor wizz air!! If I know that - I will use Heathrow airport and British Airways for my flight to Riga! "Cheap flights " with wizz air : ticket -£73.00 + check-in £31.50 + coach to Luton £13.00 + coach from Stansted £13.00 + VERY POOR SERVICE! !!! NEVER EVER !!! My last time! !!! I will say to ALL my friends and posted in Facebook, Twitter and Instagramm! !! It's - ROBBERY!!!!!"
Pro: "It was quite good at boarding, quick and efficient (from/to)."
Contra: "So noisy flight. I have never flown before in a such a noisy flight. Totally nightmare! Kids screaming and yelling and parents couldn't handle the situation all passengers were looking. Crew didn't ask if they need any help.."
Contra: "Crampt seats, mob to board the plane, hour delay with no reason given."
Contra: "i would seem that evey Wiss-Air Flight on the route we were on is always late, stuck on the tarmac in a bus in 30degs with NO aircon is not on."
Contra: "Lots of hidden charges."
Contra: "The flight is late from tlv to luton and from luton to tlv."
Contra: "Boarding luggage no more that 32 cm, all comune boarding luggage are 34-38, they did on purpose to charge u €40 more on ticket, I saw at List 20 people charged for that."
Pro: "Pleasant staff and good flight"
Contra: "A bit of difficulty to check bag in online after original check in ...."
Pro: "No food or entertainment on this flight,"
Contra: "I found the luggage allowance confusing"
There were no info about 55 eur thst I had to pay, I have back with same aircraft and didn't had to pay any fees, it would be nice if you could said before. Maybe I don't have anough money
Pro: "Flight empty, crew good."
Contra: "Ryanair announced that we could postpone the flights without any cost due to corona virus and when I tried to reach them/to change the flight date the change tax was still there."
Contra: "30 mintues late"
Pro: "No issues - everything went smoothly"
Contra: "There are no nets on the back of the seat in front of you to put things like water bottles - headphones, books etc."
Pro: "The prices were ok. I’m short (5,4) so I can’t complain about the leg space. The cabin crew were pleasant, I can’t say the same about al the workers in the airport, ruining your mood before a holiday is slack - especially after"
Contra: "Not all of your staff are polite, I’m not sure if it is because we were in a country that does not accept or respect people of “colour” but I could see that there was definitely a heavy line of different treatment to other races - sadly from a very well known brand. I did feel the luggage prices were slightly tacky, and extra for on cabin prices. Also, cleanliness is clearly not a priority for all either."
Contra: "If the seat and sitting area would have been cleaner and if you could recline your seat"
Pro: "Crew members were friendly."
Contra: "The long queue even if one had priority seating."
Contra: "The area we were put in prior to boarding was just a continuous weaving queue and was quite crowded and stuffy"
Contra: "Not to fly with Ryan air which I won’t be!"
Pro: "Crew were good considering the difficult situation they found themselves in"
Contra: "Once everyone had boarded we were told we would be on the tarmac for 2 hours before we leave. While we sat there we were told they could not serve us anything while on the ground...even water! When we finally were airborne the crew were overwhelmed with customer orders and not all people got served"
Contra: "The plane being on time, we got to the departure lounge ready to board only to be told there was a technical fault. They knew the plane had a fault, could have notified us sooner. Once on board we were delayed a further half an hour at no time were there any apologies or explanation."
Contra: "Airport personal seems to pick and target few people only to force the new bag policy on whilst others go through unquestioned. I wasn’t involved but could how some people from a different national background seemed targeted by ground staff"
Contra: "Flight was delayed"
Pro: "Although I had a 40 minutes flight, it was really good. The crew were very amiable and fun. All amazing!"
Pro: "The cost was the big plus on this flight."
Contra: "Should be more information instead of waiting around airport They must know when a planes going to be late"
Pro: "Smooth flight (thank the weather Gods)."
Contra: "Extra fee for a boarding pass, extra fee for pre-paid checked bags, total confusion @ check-in. RyanAir blows."
Contra: "Kiwi booking through kayak was deceptive and I had to pay for a ticket at check after learning Ryanair does not do business with kiwi. Price was more than double and kiwi also billed me. Thanks!"
Pro: "Friendly crew."
Contra: "Hour late departure , which is a frequent event... perhaps due to summer weather. Putting a two year old sitting alone, away from parents and insisting parents should make arrangements with other passengers. Standing outside the plane another fifteen minutes."
Contra: "Security is ridiculous, cramped spaces, long lines, dirty."
Contra: "40 minutes baking on the bus to take us to the aircraft, Lack of communication Disrespectful and bad attitude of the crew Paying £80 to put luggage in hold to be told as I didn’t report that my case was damaged when I arrived at 01:00 am (in the morning) with an onward journey of 2 hrs I could not now place a complaint! Despite having photographic evidence!! No tap water available - given ice and boiling water I am done flying with Ryanair"
Contra: "Issues getting checked in. Multiple lines which we were ushered from and to only to be told to go back to self check kiosk. By the time we get to self check kiosk for the 2nd time our gate is closed and we’ve missed our flight. Not sure why the person at the check in counter couldn’t check our bags for us and get us moving through security??? No offer of any reimbursement and additionall cost for new flight later in the day at more than twice the cost of the flight we missed. Lack of clear direction or any semblance of customer service. I guess you get what you pay for..."
Pro: "we did not receive the boading check in pass even we did an online check in and end up we have to pay 55pounds extra"
Contra: "I was charge for late boarding minwhile I did everything the night before. Ryanair charge me more then the actual ticket"
Pro: "Flight from Edinburgh to Baden Baden was delayed like every single other flight on this trip but at least checked in to hotel and got 3.5 hours sleep instead of the intended 5 hrs sleep."
Contra: "Got to the airport at 5.15 am, got through security and only then was notified that flight was delayed from 6.45 till 8 am. No breakfast! As this flight was to Israel we were separated from passengers at the other gates and were not allowed to wonder round the duty free area to find coffee or anything to eat. Those without hand luggage were allowed but re checked and frisked at the extra security check. Even babies had shoes removed and feet scanned, so clueless. Then we never made it to Ovda but were diverted to Tel Aviv. Landed an hour late there and waited till they sent a bus to take us 4 hr journey to Ovda. Arrived in Ovda 7 hrs late, no food, no drinks tired and very hungry."
Contra: "We are being transferred by bus to Ovda. The airport will be shut for the sabbath and nobody knows yet how we will get to Eilat which is a further 45 minutes away. We weren't given food, nothing. I still have to pick up urgent prescription medication from an available pharmacy before I get home. Horrible experience. What's worse Eilat Airport is closer and weather OK there today"
Contra: "Flight delayed,missing item of myluggage worth150£"
Contra: "Flight was delayed"
Pro: "El precio es inigualable con respecto a las demás aerolíneas"
Contra: "Las azafatas venden muchas cosas para un vuelo tan corto y es molesto"
Contra: "On both flights we were called tbrough for boarding only to be kept queueing for over half an hour before actually boarding the plane. On the flight to East Midlands when everyone was on board we were then told due to an air traffic restriction we had to wait another 45 minutes before we could take off. On the return flight after queueing for half an hour only after I asked why we had waited so long were we told that the plane HADN't EVEN LANDED YET. So both flights were delayed with no explanation from anyone. Also all announcements on both flights were very difficult to hear above the engine noise. I am afraid that this experience has made me realise that I will NEVERTHELESS fly with Ryanair again. I would rather pay the extra and fly with a better airline."
Contra: "Trying to work my way threw the line to board as I had priority boarding. Had to pay for water even in priority. Can't see why I paid for priority. No leg room in priority. Very disappointed."
Contra: "Wouldn't let us get boarding passes because we arrived 30 minutes before the flight. Terrible policy designed to make people miss their flights. If you take this airline be very careful about checking in in advance"
Contra: "Was informed by an EXTREMELY rude employee when I came to check in that having my boarding pass printed would cost me 55 euros. I was perfectly willing to pay- I had not fully read all correspondence from Ryanair that warned me of this fact (my fault). My problem was with the extremely rude service. If I'm paying 55 euros for the service of printing a piece of paper, I expect it to be rendered with a little less active eye rolling. I also understand the need to discourage people from checking in at the counter to keep fares low, but this fee is not discouraging people- 10-20 euros would do that- 55 euros is clearly aimed to take advantage of people who do not frequently fly ryanair, or use mobile phone boarding passes (such as Americans with no service abroad). I'd suggest warning customers of this fact when they submit their original payment, where they are certain to see it. I often don't read correspondence suggesting I check in online because my phone is not capable of doing this and it's not a requirement of most airlines. If you truly want to avoid people checking in at the counter (and are not trying to just gauge people)- ensuring that people are informed of this fact by putting a notification where they are guarateed to see it (such as when they submit payment) would be more effective than a 55 euro fee."
Pro: "Not much"
Contra: "Being left standing on the stairs inside the airport in Poland."
Contra: "Checked bag charge was ridiculous."
Pro: "The ticket was cheap."
Contra: "We had a RT from Rome to Athens. When we returned we arrived at 11pm with a flight at 6am. I had intended to go to a hotel 0.2 mile away, but when we got there and I found out I had to pay a min $50 fee to the cab to leave the airport, I balked. We considered just waiting it out in the airport; until midnight when they suddenly cleared the airport of all the people waiting for transfers and had everyone wait outside on the sidewalk (no seating or anything). I was in shorts and it was 45F. Sigh. Both going to and coming from Athens boarding was more like a riot. I was told it was because Italians were hot blooded. Whatever. I awaited bloodshed. My mother is 73 and we had asked for assistance with boarding. We waited as people filled the hall, surrounded the podium, and slowly were shoved on board, and still no wheelchair or assistance. We kept being told to calm as the gate closed and the departure time passed. Eventually a very nice man got mom loaded like cargo and it was kind of fun, but I didn't get the impression that the airport or Ryanair were a particularly well oiled machine. As usual, arm + leg for baggage. No free drinks and teh entertainment was a non stop cavalcade of sales from the overhead of everything from perfume to lottery tickets. If I had a long trip in a city and wanted to take a short jump to a Ryanair city with my skivvies in my purse, this is a great airline. It's crappy in every way, but cheap. But, if you want a suitcase or food or a seat that doesn't worry you about it's cleanliness and give you leg cramps for weeks, pony up for the extra."
Contra: "We had a delayed of more than 6 hours, and they didnt give us in the airport any cupon or something to get some food!!!! More over, they had not report us the reason of the delayed till we were on the plane."
Contra: "I had to ask 6 times for sugar for my tea, I was brought some without spoon almost after an hour and it was already cold by then. Also there was 1 hour delay"
Pro: "I got there"
Contra: "The guy sitting next to me smelled"
Contra: "I was told "if you wanted to take a cabin bag in the cabin, then you should have flown with British Airways""
Pro: "Planes are new."
Contra: "Ryaniar uses questionable practices to charge for services that are free on almost all other airlines. What is most offensive is not the fact that they charge but they make it difficult for passengers to reduce or avoid such fees."
Contra: "Everything! Unorganized, customer service was horrible, so many extra fees, lost luggage along with our friends that lost there luggage. No, direction on where to go for checking in."
Contra: "Ryan air staff attitude and lack of efficiency."