Contra: "there is little time for lay over in turkey going to Egypt one hours is not enough."
Contra: "some food was frozen when served (salad and cheese). Coffee wasn't that great either."
Pro: "The crew were very professional"
Contra: "If Turkish Aiine can provide guest WiFi by the gate are while people are waiting"
Pro: "They were helpful"
Contra: "The entertainment services on the plane"
Pro: "Crew and flight where amazing. Thank you"
Pro: "The food was good and the service was mostly good."
Contra: "Our cabin was very warm and seats were uncomfortable."
Contra: "During flight after first meal the cabin temperature is way to cold. Then it gets warmer but later, second half of the flight the air gets very cold again so it’s difficult to have a good sleep."
Pro: "I was feeling very bad during flight. Crew made everything possible to make this flight comfortable for me. They took good care of me and were stopping by me, to check how am I feeling during whole flight."
Contra: "This is not about airlines, but about passengers. All airlines should prohibit passengers to use fragrance. This lady who flew next to me, had strong perfume and it felt like she used half of the bottle, cause it was impossible to breath."
Pro: "Boarding and traveling comfort was good .As always staff were very good and attentive.Food not very good snd boring."
Pro: "It was clean nd better food that United."
Contra: "Stupid policy about carry on luggage (8KG or less) made my life horrible. Stupid rule—no Turkish for me, my laptop and my “heavy” camera."
Contra: "Flight delayed more then an hour without anyone knowing anything about it."
Pro: "I liked everything, from the inflight catering, check in, etc! I had to cut short my trip to Istanbul due to a family issue- they couldn’t do enough to facilitate a flight home at short notice at a minimum cost and most importantly expedited my return with the minimum of hassle- thank you Turkish!"
Contra: "No negative points to make."
Pro: "Service from the crew at boarding and during the flight"
Contra: "The touch screen are old and not responding to the touch . Make it a little bit hard to watch, also quality is low."
Pro: "Good food, entertainment options, comfortable seat"
Contra: "Chaotic boarding process in Tashkent"
Pro: "I've flown with Turkish airlines a few times and compared to other airlines they are amazing. Even on short distance flight (1 hour flights) the offer a sandwich and drinks. If there are delays the pilot explains what's happening instead of leaving us clueless."
Pro: "Good food"
Contra: "Uncomfortable seating, oldish plane, depressing colour combinations in the plane. Plane lavatory was dirty"
Contra: "Even though it’s only a 4 hours direct flight, They lost my baggage!!!"
Contra: "The seat are not comfortable for a long flight, I felt I was on a city bus it's very cramped and tight and I'm a medium size person, totally not recommended for heavy people"
Pro: "Great food, comfortable seats. I didn’t go business class, but tbh I think flyin business class this route is a waste."
Contra: "Having to stop over in Bishkek and deplane before going on to Mongolia. Why do we have to go through security again when we’re getting onto the same plane with the same items?"
Pro: "Good service and very smooth flight"
Pro: "Planes are very clean, food is excellent, there is plenty of alcohol, and the crew treats economy passengers as if they were royalty. Flying attendants clean toilette each hour, There is also a flower pasted on the mirror in the toilette. All details of the flight have been take care of."
Contra: "1) The safety record is not superb https://en.wikipedia.org/wiki/Turkish_Airlines#Incidents_and_accidents 2) Political situation in Turkey is unstable. 3) Most of Europe is west of Istanbul - the flights to Europe are longer. BUT ANYWAY: THE AIRLINES ARE WORKING HARD TO OVERCOME ALL OBSTACLES AND PRICES ARE GREAT."
Pro: "Turkish airlines is better than all airlines I have used."
Contra: "The entertainment system could be more user friendly. Navigating the movies could be better. I'm not complaining, however. All in all, Tk is very good."
Pro: "I was very impressed that I am already looking to travel again with the airline on my next travel!"
Pro: "Staff was friendly"
Contra: "Seats too narrow and no leg room."
Pro: "Turkish airlines always delivers and economy feels like business with the hot towels and good food!"
Contra: "Quite a full flight and no extra accommodation for families."
Contra: "The flight from Antalya to Istanbul was late so we almost missed our connection flight. This story is repeating with your airline at 29th July our Turkish Airlines flight from Sarajevo was late for 3hours so we were running at Ataturk Airport to catch connection flight to Istanbul even though we booked 4 hours delay in Istanbul. Regards, Edin"
Pro: "Good food and comfortable seats"
Contra: "Expedia has doubled charged me for this flight and do not reimburse. You can't issue two seats for only one person. It's a scam."
Contra: "Flight was delayed 2 hours. Plane boarded on time but we sat in plane for 2 hours. Therefore delaying my flight and I don't have an international phone plan, so I either had to pay for Wifi to let my family know my flight was delayed or not contact them at all. I wished they would have given us complimentary wifi due to their delay."
Pro: "seats, entertainment"
Contra: "food. only one non-veg option"
Pro: "The food is imazing"
Contra: "40mins rotar"
Contra: "I have had flight from New York to Tel Aviv with connection through Istanbul. The flight from JFK got delayed and for unknown reason when arriving to the gate in Istanbul my seat was given to other passengers - though I came to the gate before the boarding was closed. I have never in my life received such a poor service. I was lied/misled/attacked by Turkish airline employees in the gate and in the transfer desk. I would never recommend taking Turkish airlines to anyone"
Pro: "Crew was excellent needs more room in front of the chairs specially when you are on a plane for 10 hours"
Contra: "Too tide in front of the chairs"
Contra: "Staff is mean, impolite, and inefficient."
Contra: "Flight was canceled 4. in this year. 17 passangers is not good biznis for TURKISH AIRLINES"
Pro: "The crew bumber was short fot the full flight. The food used to be better in THY."
Contra: "The flight was cancelled and 36 hours later, I am stuck at a hotel with 100s of other people none of who have a clue how to contact the airline as all the phones are not being attended to. The Indian sales and reservation team as well as the Turkish customer care are not responding to the situation at all."
Contra: "Not enough leg room."
Pro: "All went right. Nothing negative that drew my attention."
Contra: "They are doing it all right."
Pro: "Great crew, pleasant fligt"
Pro: "I Like the food and movies"
Pro: "Professional and helpful crew, clean airplane."
Contra: "Flights was late, no information was given as to when the flight would board or the reason the flight was late."
Pro: "entertainment was excellent the crew was nice"
Contra: "teh landing was tough the boarding was late"
Pro: "that we got to check in 2 bags"
Contra: "-lost one of my bags"
Pro: "The crew was very nice."
Contra: "The cup holder on my seat was broken and wouldn't stay up... So minor. Other than that, we had a very pleasant flight in TA."
Pro: "TK is terribte during the Turkey coup attempt"
Pro: "Food very good."
Contra: "I was told I had an aisle seat but it was not on the aisle. Why not tell the truth?"
Plane delayed and we missed our connecting flight.
I left my iPad on the plane. I could not reach anyone at Lufthansa. Absolutely useless non-service.
We should be reimbursed, the entertainment was broken
Pro: "Young crew, with positive attitude and very kind and helpful."
Pro: "Boarding and service"
Contra: "Seat is too hard for this long flight. Bigger pillow would help."
Pro: "The crew was friendly"
Contra: "Maybe not have my luggage lost and get rebooked to a later flight for no reason"
Contra: "Improving customer service during delay but overall good"
Pro: "crew wasn't friendly, seats are very narrow and uncomfortable"
Contra: "FOOD WAS DISGUSTING !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
Contra: "Traveled business class and the big perk was nobody in the middle seat. My seat was same size and uncomfortable as economy seats. The seating chart when I chose seats showed only 2 seats on each side. However there were 3 regular seats on each side, just like economy. Not a nice surprise."
Contra: "Fight could have been on time! It was over 45 minutes late, because of the crew"
Pro: "Beautiful plane, economy seating more generous than normal, excellent in-seat entertainment (easy to navigate, more options than I've ever seen before). Well done!"
Contra: "Bought the premium economy on Lufthansa, but ended up on Eurowings. Food same as Economy, 1/2 the entertainment choices. Definitely not worth the money."
Pro: "Service was courteous and effective once aboard the airplane."
Contra: "Boarding was chaotic, and primarily due to the fault of the boarding staff in Frankfurt. I was flying as a tourist from Switzerland, but it was easy to notice the condescending manner in which the African passengers were treated. I noticed the same attitude at immigration services in Frankfurt, were the officers were openly teasing, laughing at and harassing an Eritrean man. Some of the comments passed were frankly disgusting..."
Pro: "Very nice crew"
Pro: "Helpfun plane crew"
Contra: "Flight got delayed. We got put ln differnt flight thru san Francisco. Another flight got delayed. When we got transfer no one told us we have only bearly 1 h to catch the next place to Germany. They assured us we will make it twice. We missrf the plane to Germany over 30 min. San Francisco airport horrible. No one gave us any information. They didnt know wfere is what. No one helped us."
Pro: "easy boarding, great flight attendants"
Pro: "We upgraded to economy premium which was fantastic. With the exception of seats that lie down all the way, you feel like you are in business class."
Pro: "Their crews were great. Good selection of entertainments."
Contra: "Meals were not great. Their seats were hard to set for a long fight."
Contra: "Flight Hamburg to Frankfurt: our children were sitting separately"
Pro: "Crew was nice, Feel safe"
Contra: "We left Frankfurt over hour late, no entertainment at all, small plains have usually few big TVs on the sealling there was nothing."
Pro: "Accommodations comfortable"
Contra: "Crew was not helpful. There was clearly not enough room for everyone's hand luggage, and the crew members simply shrugged their shoulders. I flew with hand luggage on lap because bins were full."
Pro: "Lots of space....very comfortable seat."
Contra: "Can’t think of a thing."
Pro: "The plane was extra comfortable . The Lufthanza is it exceptional airline very nice people better than most American Airlines"
Contra: "After arranging seat and checking it over and over for months to be sure it was a right window, for medical reasons, they took it away from me and gave me one which bumped the nerve damage in my arm. They said it was their agent's error but did nothing about it."
Pro: "I am 6’3”. But I am also cheap. So I like being able to fit in an economy seat with more room than other airlines. Believe me, an inch or two makes all the difference."
Contra: "Poor food on first leg. Sat by a man who was allowed to have 7 cans of beer. On second leg of journey I was willing to pay for food. The best choice for anyone trying to eat a healthy diet was pot noodles. Air Canada get 2 stars. Return journey on United gets 4stars."
Contra: "Lufthansa lost 6 of our bags and left us with no information or compensation. I sent them emails but there is no response from customer service. Costed us $500 to buy things on emergency basis for our family and they delivered the bags after 2 days. This was very unprofessional and Lufthansa has to pay for it. Can you please help. Next time we will certainly have to avoid The airline as their gate transfer in Frankfurt is horrible with very rude security staff who has no interest helping our family to board the flight on tight connection. Instead the person decided to go on his break right when we were at the X-ray screening. How rude and unthoughtful."
Contra: "The flight attendant did not bring the wheel chair and take me to the bus where I waited too long and when I arrived to customs no wheel chair was there and I asked every officer there how to get the wheel chair no one helped after long time one officer called and the chair arrived and he transferred me to a cart the driver was very bad he did not help in seating me and I sit on the back with my carry on when he drives like crazy I fell on the floor screeming he stopped and place me in the front and he asked if I need a doctor I told him no I just need to catch my flight although I was hurt badly with a very big bruise and when I reach the gate the plane was gone and I have to wait for another flight to take me to San Francisco and from there to Los Angeles and I singed a paper that I don't want a doctor"
Contra: "Not making the flight dinto issues caused by the airline."
Pro: "The crew was more helpful than the transatlantic flight."
Contra: "My seat. It was right behind the first class and as the crew rushed to serve them, they threw the separating curtain at my face as I was sitting on the corridor. It was so frequent I couldn't sleep and the passanger did the same."
Contra: "The flight was excellent. Crew attentive and pleasant, good amenities--decent meals (special diet preferences observed on 2nd of two flights, but not first). Frequent offers of beverages and water throughout the flight from Munich to EWR, hot towels. Nice! I was not able to choose my seats until check-in, 24 hours before flight time. Of course if I wanted to pay extra (would have amounted to $60 for two flights for each passenger) I could have. Representatives at check in in Athens, were indifferent and not very pleasant."
Pro: "Boarding is efficient. Flight very smooth."
Contra: "great crew"
Pro: "I just love flaying with Lufthansa Airline, absolutely love it! Everything starting from customer service to blankets is great quality."
Contra: "The food could be better tobut I was pleased with the service"
Pro: "service on luthansa was delightful"
Pro: "Great food! Attentive staff, comfy seats."
Pro: "I would like to commend the crew on this flight for the way they handled a medical emergency during the flight. I thought that the brew reacted and handled this emergency in a calm, professional and dignified manner. Very little information was conveyed to the passengers aside from what was necessary. I thought that was very dignified and respectful of the circumstance. The flight was diverted from Munich to Vienna, the affected individual was evacuated and the flight was back in the air shortly thereafter. I would like to say Very Well Done to the crew and airline for the training they received and handled the situation."
Pro: "We had nothing to complain about and much to be happy about. The seating in economy (seats 36A and 36C and an Airbus 330-300) was generous compared to other airlines we've flown recently (e.g., on a 777 with United on the way over, and that was "Economy PLUS!). The food was much better than the United flight, and really, it was almost too much. I'm home 14 hours after landing and I'm still not hungry. They were also very generous with the drinks and worked to keep us well hydrated with water and juices. The crew was very pleasant and accommodating. Overall, it was a great experience and I will certainly look to Lufthansa first for my next transatlantic flight."
Contra: "My one gripe was that it was very hard to hear the audio on the in-flight entertainment system. I even abandoned one movie I really wanted to see because I couldn't follow the dialogue. Also, I discovered late in the flight that the view screen pivoted and this would have helped in enjoying the videos more. Here's an idea for Lufthansa: how about adding "Tips" to somewhere in the Entertainment system to improve your seat, viewing, and other experiences. For instance, I wasn't aware that the head cushion on the seats were adjustable to better support your head. One last thing, on the entertainment system, it appears to be browser based, but sadly lacks a "Back" button equivalent."
Pro: "Flying from San Francisco to Madrid via Munich in economy class. All very good in general, in fact the best experience compared with other airlines I have used in the past for the same trip. Vegetarian meal was good, but only on the long leg. Munich to Madrid was not possible to choose the special meal, but that is not that important for me, so I eat what I could and that was good enough. The crew was super nice. The plane is huge, toilets are literally 'downstairs' and extra room to hang out. I will definitely choose Lufthansa again for my trips to Europe."
Contra: "If you want to reserve a seat in advance you need to pay for it, that's the only thing I didn't quite like because I found it after I bought the ticket. It was not mentioned clearly in advance, and it felt like an afterwards surprise, really? I paid for it anyways. For me it is worth it to make sure I get a window seat on the long leg flight."
Contra: "The special menus items do not cater to people who have peanut and tree nut allergies. i was only able to eat pretzels and drink coca cola."
Contra: "Bathroom was at the back of the plane and the drink service was slow so I had top wait overt half an hour to use the bathroom; I was in row 4."
Pro: "The crew was very nice and provided snacks even though the flight was short"
Contra: "This flight was good!"
Pro: "Every one was very nice, great food. Food and drinks spaced out perfectly. It makes the time go by much quicker."
Contra: "Seats a little uncomfortable."
Contra: "Announcement system sound quality so poor we couldn't hear the onboard announcements. Our flight attendant was not very friendly and he continued to address us in German even after he was aware that we were English-speaking (he spoke perfect English so that was not the problem). He didn't offer brandy to anyone on our aisle after dinner, even though I heard the attendants on other aisles offering it."
Contra: "Too much sugary bread as nourishment."
Pro: "Food is excellent as always,could offer a little more alcoholic beverages."
Pro: "First meal was great, second meal was just ok. Seats felt a little cramped for an international flight."
Contra: "Boarding felt like a disorderly free-for-all with people making two competing lines that had to eventually merge. Designating a clear queue would probably not only speed things up, but would improve passenger happiness. You could literally draw a stripe on the floor for each entrance."
Pro: "Pretty much everything"