Boarding was disorganized with crew having to check the visa status for us at the gates. Otherwise good flight
Late , small space seat to seat, disgusting food and not liquid soap to the toilet .
There was no choice for the type of food I was getting, but everything was very tasty. The crew was very nice.
Pentru mine totul a funcționat bine… chiar foarte bine
Contra: "lastminute.com was completely unhelpful in assisting with any changes to my itinerary. They repeatedly provided me with incorrect information that sent me on a wild goose chase."
Pro: "uncomfortable seats"
Contra: "Poor selection of european films! There is a far bigger choice in e.g. Singapore airlines or Cathay Pacific. Rest was fine."
Contra: "To arrive on time."
Contra: "Huge delay... :("
Pro: "Plane was clean. Staff helpful"
Contra: "We booked our seats online and later at check in received boarding passes with totally different seats. Ordered kids meals and was informed that they dont have any for our kids :("
Pro: "Will never purchase tickets through kayak ever again"
Pro: "Crew was positively and smiling."
Contra: "Flight was 44 min late. Could have been on time"
Pro: "Crew was friendly and helpful, food was tasty and flight was nice and smooth."
Contra: "It would be wonderful to have all seats the same as first class for a long distance flight."
Pro: "Seat size was decent, not like us airlines, there’s actually space for you knees."
Contra: "As a gluten free person dinner delicious but after 5-6 next hours for breakfast I got few small slices of melon... like really?? This will not feed anyone! For next time I know that I have to bring my own food.. so bad! While servis time we ordered whisky with cola and after one hour we went to ask for one more cause we wanted and CA told us they dont serve anymore whisky only wine or beer. Besides this things when I came to plane my sit and table tray was dirty so we had to put blanket over... for the first time I write bad feedback but I have to cause it was terrible.."
Contra: "Difficulty getting to flight"
Pro: "On time"
Contra: "I have been selected for additional screening at Vienna airport which was very time consuming and not very pleasant"
Pro: "On time and amazing flight crew! SO attentive and personal...seemed to really enjoy their job."
Pro: "The flight was short and got us there"
Contra: "This was not business service. The seats were uncomfortable, virtually no leg room."
Pro: "The stewardess is very polite and accommodating n"
Pro: "Very pleasant staff on the plane and in the airport. Economy Seats are more comfortable than some other airlines. Food is good."
Contra: "They lost my bag and refused to deliver it to my house once it was found. It is still at the airport"
Contra: "There was plenty of space, and so I rven had a chance to catch some sleep on the transatlantic flight. But Uktimately, unless you are travelling in luxury, transatlantic flights are awful."
Pro: "Vino in Plastic cups from 1L"
Contra: "Could Food"
Pro: "thanks for the trip. all the way was fast and comfortable)"
Pro: "The food and service were fantastic!"
Contra: "If possible, perry there could have been entertainment on the plane."
Contra: "Both flights were delayed. Food selection was poor."
Pro: "The plane was clean, fresh looking. Flight attendants were helpful and courteous."
Contra: "Check in at Vienna airport was awful! Chaotic, no help! Kiosk software was horrible. Touch screens didn't work. No back button so, if you made a mistake you had to start from the beginning. Passport reader was not working properly. Machines were slow and delayed in responding. Not enough staff available for assistance. Arrival at LAX was even worse. Plane had to taxi for 30 minutes all about the airport runways. Finally got to a gate -almost on the beach! Then had to bus everyone to main terminal. Slow in getting bags to the passenger pickup. It took us 2 hours post touchdown to get out of the airport! Almost missed the airport shuttle,"
Pro: "Efficient crew, good meals,on time arrival."
Contra: "Took a while to board and could use more updated films-minor details."
Contra: "Nothing to dislike"
Pro: "The crew"
Contra: "The food and the boarding at Vienna airport"
Pro: "the stewardess gave me coffee even if she already passed by me (because I was sleeping) I appreciated that :)"
Pro: "got to my destination on time."
Contra: "uncomfortable chairs. zero entertainment for a non EU flight (over 3 hours), missed the meal, nothing was offered...."
Pro: "Everything was great! The staff was friendly and really tried to make our experience the best it can be!"
Contra: "The only thing I didn't like was that in one of the bathrooms, the sink was clogged up a little bit."
Contra: "Comparing with LOTPolish everything wasmore than better"
Pro: "Nice crew"
Contra: "Boarding was very confusing, gate was changed at the last minute without the passengers being warned"
Contra: "Not enough snacks and no entertainment. Only an hour flight..."
Pro: "Short flight from Milan to Vienna. Easy check in -- which at MXP is always a plus and a relief, Crew was very friendly, attentive and focused on the passengers and their job. A smile is worth a million dollars!"
Contra: "I loved it all!!"
Contra: "It was pretty chilly on the flight throughout the entire way. Please use more heat next time. Thank you!"
Pro: "The overall flight wads excellent."
Contra: "Boarding on the return flight was poorly handled as there was no organized boarding."
Pro: "On time, comfortable flight"
Pro: "It was pleasant all around"
Pro: "Good service overall"
Contra: "Flight cancelled morning of the flight and our direct flight on Austrian Air turned into a flight on Lufthansa with a layover in Munich. Not pleased with their handling of the situation and their very blasé customer service"
Pro: "We have children and the crew was very helpful in making it an easy boarding process for all of us."
Contra: "Initially we were jammed into a gate area with all guests and it was absolutely horrible and not safe, especially with our kids."
Pro: "The flight was smooth and the staff was great."
The food choices were terrible. Shrimp and cold salmon filet?? Ew
It’s very good experience
Loved the crew, food, on board entertainment.
easy. no problems. clear information.
Pro: "We left with hour delay but still made it on time for the next connection. Lufthansa had already announced they would have taken care of all inconveniences."
Pro: "The crew is very nice."
Contra: "Communicate with the other airports for delays....we got home 9 hours later and missed events which were planned because of a failed paperwork delay in Milano."
Contra: "Need longer transfer time in Frankfurt airport. They use buses to airplanes and that eats up time. Also, passport control line can be long. Fights to and fro gave us barely enough time and we were last ones to board"
Pro: "The seats were comfortable, entertainment during the long flight was very good."
Contra: "Do not show options with a connecting flight boarding before the first flight has arrived. My family had to run a long distance from our arriving gate to the departing one in the Munich airport, which is not a small one!! Luckily United was holding the plane for us!"
Contra: "Flights with long enough connections that you can actually get on them"
Pro: "Missed flights due to driver not turned up at Bellano yesterday"
Contra: "We have a new flights"
Pro: "Plenty of room in economy plus."
Contra: "The ambient temperature was a bit too warm."
Contra: "Better selection of movies"
Pro: "The wheel chair service at Munich airport was excellent. She received us at the door, helped us find a connection after we lost our flight and communicating every step and giving us First Class service on coach. Thank you!"
Contra: "The brownies for dessert were terrible. Maybe fruit next time?"
Pro: "Lufthansa take great care of their passengers, always"
Contra: "Poor gliding in and rough landing"
Pro: "Luggage space, comfortable seat.. huge plane"
Pro: "What more do you need?"
Pro: "Love to fly Lufthansa, I never had a bad experience with them"
Contra: "Seats in front recline so that seat back is in your face."
Contra: "I was called the night before saying our flight was overbooked will you change flights for 300.00 dollars each. We needed to get home so we turned their offer down. The day of the flight our connection flight was delayed we were told someone would escort several of the passengers from Lufthansa to the connection with United no one was there. Several of us ran to where the flight gate was but the plane already left. It turns out other people were also called and turned down United’s offer. So the question is since our flight was purposely overbooked did United take advantage of our situation and just leave and cause all of us great pain and duress with no compensation for all of our inconvenience."
Contra: "Initial flight was cancelled! New flight was delayed."
Pro: "casual, relaxed en mass boarding. not overbooked. very accommodating attendants."
Contra: "Would have loved knowing more about the baggage weight constraints...am sure they were in your communications somewhere I just missed them & therefore also missed my bags making my connection because they had to be checked...a bummer."
Pro: "Service oriented; kind smiles; responsive Pilot provided a smooth and fast flight."
Contra: "No complaints at all."
Contra: "Special meals were wrong with two meals during the flight!"
Contra: "There really wasn’t any food on such a short flight so I’ll neither penalize or reward them on that"
Contra: "Flight was late."
Pro: "Food was very good"
Contra: "Boarding process in Frankfurt was horrible, confusing, uncoordinated, lack of clear instructions offered by crew."
Pro: "The entertainment choices were excellent and the service never stopped. The plane was comfortable and the bathroom clean. There was some turbulence, but that is not the fault of the airline, nor did it really bother me."
Contra: "There was a snarky attendant, but not all of them were that way."
Contra: "Due to the reason that the flight was overbookef LH asked us to drop off our hand luggages as well, however both were approved for the cabine. For this reason I had to buy padlocks. The problem was, that even if we were asked for favor we had to wait for baggage drop off at boarding for one hour."
Pro: "Flight attendants are fluent in many languages, courteous, and helpful. Comfortable seats even in economy."
Contra: "Boarding at the gate is somewhat disorganized compared to boarding in the US."
Pro: "Easy. Clean. Friendly."
Contra: "That we had to pay extra to reserve our seats."
Pro: "Comfortable seat. Food better than average"
Contra: "Crew seemed a bit rude"
Pro: "Good cabin crew service."
Pro: "Friendly crew"
Contra: "Movies were old"
Pro: "Crew was welcoming and seats ok for a short flight."
Pro: "There was good in flight entertainment"
Contra: "The food was barely edible. I'm glad to have brought a snack in my bag."
Pro: "Quick and efficient boarding. Crew was friendly and attentive."
Contra: "Older airplane that could use some renovations in the interior."
Contra: "Rude cabin crew, dirty plane, have to pay extra, they will accept USD but give you change in euros. Extra luggage fees and ridiculous weight limitations"
Contra: "Was an on time departure. Quick. Uneventful. We did have to board a bus when we landed, which took a long time."
Pro: "It was so much better in all ways from the United flight we had from Newark, NJ to Milano."
Contra: "It was IMPOSSIBLE to check in 'on-line' at my cousins the day before or even that morning. We wasted an enormous amount of time trying to do that, rather than walking & talking & enjoying each others company, the first time we've seen each other in 12 yrs."
Pro: "all are O.k"
Pro: "The space and service. It's far beyond what you get on other airlines!"
Pro: "Attentive crew, easy boarding (for 2 elderly people)"
Contra: "The announcements from cockpit were very hard to understand, even in English........they were speaking very fast. Also the announcements made at the gate were difficult to understand."
Contra: "11 hours of crying babies was too much. The practice of placing 4 cribs together on the bulkhead encouraged one baby to set the others off screaming. The toddler siblings then started fussing, the parents were then jumping up and down, jostling the other passengers, it was a nightmare! Hated every minute of it."
Contra: "The boarding was very disorganized."
Pro: "I was so pleased with all the people involved from ticket desk to pilots and stewardesses. I would recommend Air Canada to everyone."
Pro: "On time, good service"
Contra: "No food but short flight so it was ok"
Contra: "My tv did not work all way from M to T,complain 3 times, was promised to reset tv. Never get it."
Pro: "I liked the service and friendliness of the crew and number of items available on the flight."
Contra: "The food was not amazing (but not the worst I've had either) . The flight announcements were a bit annoying as they kept interrupting the movies (mainly because they were off and on)"
Pro: "The boarding process was very orderly. The flight attendants were very polite and very competent."
Contra: "There was nothing I didn't like."
I like your spacious seat where you can sit comfortably and stretch your feet. For some passengers like me I most often prefer my wife to sit by me which would have not been possible but for a kind fellow passenger who offered her seat and ato to wise Waitress who convinced her. Do you extend your services to Liberia, West Africa? If so, my wife and I would like to book in October for Monrovia, Liberia, West Africa
Cancelled with short notice
Could not check on on line for 1 out of 3 passengers
Experienced crew, Clean planes, smooth flight Extremely chaotic experience at departure hall at MXP airport, took too long for buses to arrive and transport passengers to the plane
I was not boarded because i was positive on my pcr test
Zborul a avut intarziere la plecare iar cand a aterizat am asteptat sa vina autobuzul sa putem cobori din avion. Totul a fost groaznic decand am plecat din Buc catre Roma si inapoi. Nu ma asteptam sa fie atat de slab serviciile si timpul de asteptare atat de mare cu intarzieri. In plus sunt multe cerinte sa poti zbura: masca FFP2 iar echipajul nu are asa ceva dar noi suntem obligati sa avem, se cere test pcr sau antigen pt cei vaccinati, nu e normal asa ceva. Asta inseamna sa ne faceti pe noi cei vaccinati niste prosti pt ca ne-am vaccinat. Urat din artea voastra. Bani dati aiurea pt ca nu ne-a mai cerut nimeni asa ceva. O abusurditate. Ar trebuii sa ne dati banii inapoi, bani cheltuiti degeaba fiind vaccinati cu buster!!!!! Am fost taxati 40 euro pt 3 check-inuri pt ca nu am facut check in cu 3 ore inainte de zbor deoarece aplicatia nu a mers. Am platit pt ca serviciile voastre nu merg si sunt proaste. Voi face plangere la protectia consumatorului! Mariana Bataus
Cei care călătoresc alături de oameni cu probleme, viitoare mămici, etc så fie cît se poate de înțelegători și comunicativi! Niciodată nu știi unde te duce viața!
O mică parte din călători ar putea încerca så fie mai ascultători și disciplinați. Nu îi costă nimic și nici nu este imposibil!
The flight was delayed for almost two hours. We had to wait in the bus before boarding for 30’.
I voli sono sempre in ritardo.
Organizare execrabila! Nu a existat niciun fel de distanțare!!!
Contra: "More leg room and reclining seats"
Pro: "The flight was fine"
Contra: "Let me know by mail to check in before I got to the airport and save me 35 euro"
Pro: "The food options were amazing and the wine was very nice!"
Pro: "Fast and smoothy check in"
Contra: "After arrival to budapest not platformy ready and waiting over 10minutes"
Contra: "You must check in few hours before the flight. Checking in at the airport will cost you 35€. Besides that, the boarding took almost 40min and the seats are not comfy at all. That said, i would rather pay extra $50 and fly with normal company."
Pro: "The crew was very professional and I cannot complain about that."
Contra: "Budapest airport has tricky terminal for the Wizzair planes. You have to go outside the main terminal to get to the Wizz terminals and then you have to go outside again to get to the plane. It was really weird but I understand that as it is a low budget flight provider. The thing that made me really upset was that we all (passengers) left the terminal to get to the plane and we had to wait outside till we could start entering the plane. I really don’t understand why someone made us to wait outside while it’s freezing cold when the doors are not open or plane is not ready. That was unreasonable and ruined my trip."
Contra: "Larger leg room"
Contra: "boarding process felt like herding"
Pro: "I was at the gate. Before the door to enter the airplane. The Hungarian crew wasn’t telling me that they are closing the gate or going to close it. They completely ignore me and let me stand there and at the end I see the door close in front of me, 2 meter from me and they told me I mised flight."
Contra: "I lost my money and I had to buy new flight with other company. Wizzair crew at budapest was very rude and didn’t take responsibility for the mistake they did. They could just say they are closing the door but nobody did. 2 meters from me and after I passed all security they ignored me completely."
Pro: "I think some of the issues were passenger related, and passengers not listening to the crew. So it wasn't so much I liked it but some of the crew's attitudes were warranted based on the passengers."
Contra: "We were loaded onto the bus to take us to the plane and then stood on the bus for 45 minutes! Then were delayed even longer. With zero explanation the entire time. Additionally having to pay for even water is a bit much, especially when I came prepared, but drank more because it was hot on the bus."
Pro: "Once boarding started it was very fast and flight left shortly after"
Contra: "Seats are very uncomfortable"
Pro: "mi-a placut pretul"
Contra: "au transformat cursa aeriana intr-un butic"
Pro: "The crew was really nice"
Contra: "1h30 delay for no specific reason is unacceptable"
Pro: "Everything went to plan and we were very happy"
Contra: "I went up to the check in desk 4 hours prior check since this was a connecting flight.I asked the employee when can I check in,she told me 1 and a half hour prior boarding,when I walked back the same person told me I have to pay 35 euros for not checking in online.I told her that I have been flying for about 20 years but I have never been charged for checking in at the airport and I also told her she should have told me when I asked her hours before.She just ignored me and gave me a shitty attitude at the Frankfurt airport.I was expecting a professional costumer service,like that I'm being used to by other airlines,but it was a total disappointment."
Contra: "Not even a roll for a 5 hour flight! They ran out and then wanted to charge £3.50 for a coffee when they ran out of food to even buy! Staff were not friendly at all."
Pro: "The crew was very nice. The flight was ok"
Contra: "Not much of a food choice.."
Contra: "You have to inform the customers, that company needs you to have a visa"
Pro: "Late over two hours due to late arrival of the plane and even so they board us for nothing cauosng us to wait withot bathroom sitta etc."
Pro: "The flight was overbooked so they took my wife of the flight"
Pro: "Nothing really"
Contra: "The staff took ages boarding us because they were obsessed with trying to scalp people for exceeding baggage limits. Nothing free aboard, no entertainment, the seats were uncomfortable too."
Contra: "Extra charges. £35 to check bags in"
Contra: "I didn't check in, in advance as when logging on to the airline I needed a code. I didn't have the code as I was searching emails for the booking agent and airline when it was (as I later discovered) sent by another name. This resulted in £30 to check in going out and 40 euros back. Desk staff were unhelpful bordering on rude (the cabin staff were fine in that respect. I wasn't the only one at least 20 people queuing on the return with the same issue. Additionally on the delay out they advised food could be brought at the rear of the plane then inflight ran out so some people ate twice while by the time I got to my hotel they had stopped serving food and I had not eaten in the airport sorting out the boarding passes."
Pro: "So many crying children"
Pro: "The staff - friendly, polite,, helpful and a nice uniform! No silly uncomfortable and unsuitable as in some airlines. Reasonably clean. Good price for a glass of wine and pac of dry fruit."
Contra: "Unable to understand tanoi messages - mumbling & too fast. Could not make out most of what staff said including why there was an hour's delay and safety procedures. If i were to bring an oversized and too heavy handluggage on board no doubt I wouldn't get away with it ! However the number of large and heavy bags passengers brought on board last night was ridiculous . It was a real struggle for people to find lockers for.their bags. Some people had quite a few. Delays take off and creates unnecessary chaos. Couldn't understand why I had to pay to check in online, obviously missed that when bookrd. Although I recall reading that it will cost if you check in the airport- so most likely my error. No facility or button to print boarding pass once checked in. No contact us button - I would like to change seat I booked for return but cannot see how to do this on line."
Contra: "Не понравилась старшая стюардесса. На лице было написано, что она совершенно не рада видеть всех присутствующих."
Pro: "Cheap with early booking"
Contra: "No food, even free coffee."
Pro: "Price price price"
Contra: "Messy boarding"
Pro: "The crew are always lovely,very professional,helpful and make us feel welcome"
Contra: "The gate number was displayed and all passengers made their way to the gate were we made to wait for about 30min before passport control took place,no information was provided as to what caused the delay;after the passport control we had to wait again for about 15min.The late take off resulted in me narrowly missing my train home"
Pro: "Wizz air has great deals and you will get to your destination which is a effective way to travel. Unfortunately the seats are not always comfortable and everything else costs extras for food, seat choice, bags, water, drinks, or anything else you’d desire during flight."
Contra: "The seats don’t lean back and do not have a lot of cushion."
Pro: "Wizzair suggestion to compensate us"
Contra: "The fact that they didn't notify us regarding the cancellation of the flight, and moved us to an earlier flight."
Contra: "Arrived at the airport 2 hours before departure, I was not aware you can't checkin at the airport and need to pay 30 euros for it. The treatment and the attitude from the personnel at the check in counter was rude, they were short and unkind The staff member in charge of charging for checking was incredibly slow, there were 4 people in line including me and it took her 40 minutes to charge me the 30 euros This was after I already stood in line for the ticket for another 30 mins I almost missed my flight due to their poor handling"