Pro: "The crew on both legs of our trip were nice and accommodating."
Contra: "The Entertainment display didn't work."
Pro: "Very nice crew, precisely respects the flight schedule"
Pro: "Overall the flight was very comfortable."
Pro: "This is a delayed flight after having my flight to the previous night delayed to the extent that I could not take it and make my connecting flight out of Minneapolis."
Contra: "This is a delayed flight after having my flight to the previous night delayed to the extent that I could not take it and make my connecting flight out of Minneapolis."
Pro: "The crew was super friendly and professional. Enjoyed the reworked safety message before take-off."
Contra: "The Comfort+ seat, while it had plenty of leg room in front, had a small width-box that many Americans (being larger than perhaps they should be) will find extremely uncomfortable at best, and unable to fit in at worst."
Pro: "Reliable Airline - on time - kept up to date on flight timing - Great crews."
Contra: "Good stuff."
Contra: "Cramped seats, no a/c on tarmac for extended period because of technical issue, ancient entertainment system. Old plane with minimal overhead bin space, delayed flight"
Pro: "There was an available seat next to me"
Contra: "I had to walk from one end of Minneapolis airport to the other end all within 35 mins to catch a connecting flight, tram was not in service. Not fun!!!"
Pro: "There is Nothing that like"
Contra: "If you allowed me to get in this flight everything would've been fine.?"
Pro: "crew was amazing"
Contra: "there was water leaking from window during landing and the food was not hot and was just bland and uncooked"
Pro: "On time arrival is always appreciated."
Contra: "Overhead compartment jammed with someone else's carry on. We paid for "comfort seating" and I frankly didn't see any difference - if there was more room on those seats, it was small enough I couldn't SEE it."
Contra: "Seat assignment with Economy ticket."
Pro: "Flight attendant Bret wen out of his way to help us locate a lost pillow."
Contra: "First flight attendant asking about the pillow she found in the aisle and kicked to the side."
Pro: "I appreciate how Delta always takes care of their passengers. Comfortable seating and accessible entertainment"
Pro: "Early and middle seat was open!"
Contra: "Coffee tasted like fish. :("
Pro: "Having three seats."
Contra: "I had three seats to myself! After getting elbowed all the way from Amsterdam to Minneapolis, I was tired and I slept three good hours."
Pro: "The crew was very nice. Quite helpful and pleasant."
Contra: "The only small item is the gate size in MSP. Always a bit crowded but still departed on time so it’s not a large issue."
Pro: "Crew members were all very friendly and made the flight a nice trip as best they could."
Contra: "It would make a lot more sense for people to board from the back and window seats first so that we are not climbing over each other to get to our tiny seats."
Pro: "On time"
Contra: "Seats did not recline"
Contra: "Plane journey awful. Speaker had a loud buzzing noise all the time so never heard a word bad landing. Rattling plane Very cold."
Pro: "Great service. Smooth flight. Funny flight attendants. No issues boarding or deplaning."
Contra: "Food wasn’t great. What’s new?"
Pro: "On time"
Contra: "Take a long time to taxi to the gate & getting off the plane."
Pro: "The crew was nice."
Contra: "This was an older, smaller plane and it had more leg room. Appears I’ll have to start checking Delta to see what birds flying the leg."
Pro: "Great overall flight, as expected in Delta’s first class."
Contra: "Boarding was a little confused. Crew was excellent as usual, but seemed to stop service in the last hour. Food was good, but they ran out of my preferred option. No screen entertainment, but access to entertainment was available via the WiFi."
Pro: "Overall experience was awesome. Always love to fly delta. Nice spacious and clean aircraft. Enjoyed the entertainment system."
Pro: "On time, comfortable, great flight attendants."
Pro: "Loved having the Movie and tv options on the flight, really passed the time"
Contra: "Flight was overbooked, seat assignment at gate, was very anxiety provoking. I was concerned would not get on flight."
Contra: "The flight was a Christmas gift for my mother to spend some time with her friends in Mazatlán. I heard she spent the entire day waiting at the airport as her flight was rescheduled 4 times."
Contra: "1 hour delay, no explanation, no weather problems, late for my meeting in Houston."
Pro: "Quick boarding, clean plane, good entertainment system."
Contra: "Used a neck/back pillow and jacket against hull to try and keep my shoulder and arm from freezing solid. I usually sit by the window on a couple dozen flights per year, and it has never been this cold on my arm. I wonder if a heating pad would work on their outlet?"
Pro: "It got me home, eventually."
Contra: "Poor communication, a 6 hour delay followed by a 7 hour layover (during which we had to sleep on an airport floor because Delta couldn't offer us any hotel vouchers). Gate agents disappeared after 7pm becuase they were due to be done with their shifts when our flight was originally supposed to leave at 6 pm. It felt like we were trapped in the movie The Terminal. Oh! And our bag was misrouted, because that was just how things went those 2 days. All in all a 6 hour trip turned into 18 hours. I could have driven home in that amount of time!"
Pro: "Everything was in order"
Contra: "None really"
Pro: "I was traveling for medical reasons and the Delta crew took great care of me, made sure I was at my connecting gate on time, and even put me in a better seat on the plane. Not sure if that was a coincidental upgrade, or intentional, but it was perfect."
Pro: "Good selection of movies/shows."
Contra: "Flight was delayed half an hour due to “medical emergency”. Guy passed out as we were about to take off so we turned back to the gate and sat on the plane for over 30 mins while we waited for medical personnel to check the guy out. Then had to wait another 15 mins for the fuel truck to refill us because we had burnt so much sitting there. I understand that we had to turn back due to his condition but why was he not removed from the plane and put on a later flight when he felt better instead of making all of us late? You would think after all this the crew would be kind and appreciate our patience but 2 of the flight attendants were the exact opposite of that. Both of them were very short with people and the one kept rolling her eyes at people as they were handing out drinks. The only thing I would give 5 stars is the tv entertainment. My seat wouldn’t even recline for me to enjoy though."
Contra: "Too tight and seats not comfortable."
Contra: "On the MSP to ATL leg the gate crew made a huge deal about checking rolling bags. They even stopped us at check-in and nearly begged us to check our bags pointing to the backed up jetway. But we had a lot of unpacking to do before checking our bags so we politely declined three times. On getting to our seats there were at least 8 open slots for bags near us. I heard a crew member call forward to say "tell them no more rollaboards" so they forced everyone left to check. On departure they slammed shut several very large empty overheads. WTF"
Pro: "It got me to SFO earlyish"
Contra: "Was told to go away and wait for name to appear on screen for seat assignment. Was seated apart from travel companion. Got to sit next to folks with questionable hygiene, seat broken. Seatbelt broken. Stuck in back of plane window seat and was supposed to be “happy”. I was brilliantly ignored by crew. Seat back entertainment broken snd flight crew never answered the call button. Got to watch bag handlers throw and drop luggage like true gorillas. Delta, this time you truely are the worst. Wont book you again."
Pro: "The stewardess was extremely polite, though the pilot was less chatty (probably due to lack of turbulence during the flight). Decided to risk drinking the coffee again, and was pleasantly surprised that it actually tasted good."
Pro: "The food was good. The entertainment choices were plentiful."
Contra: "I missed having a personal vent by the individual lights above the seats."
Contra: "Staff were a bit rude. The boarding process was slow as everyone rushed up when they announced the first zone to board, and obviously this was not policed. We didn't get our seats until we got to the gate because apparently we bought our tickets too soon to take off, which was three weeks. Also, staff claimed there wasn't enough bin space so asked people to check their bags. We saw people with two big bags get on board at the start, and then staff made everyone at the back of the line check their bags. But there was plenty of bin space before take off. And we were seated in the last row which can't recline."
Pro: "Wonderful experience with the staff."
Contra: "No complaints."
Pro: "On time"
Contra: "No entertainment Small overhead bind"
Pro: "Great crew. Good space on my exit row seat"
Contra: "Seat doesn't recline, though it's considered a "premium" seat. No power either. Ticketing process was crazy - I was not able to get a seat assignment until 5 minutes before boarding. Why? And there was no explanation of the situation. I had to ask, multiple times, what was going on,before I was finally told that I was going to get on, but they just didn't know where. This could be handled much more clearly!"
Pro: "Not too much this leg!"
Contra: "Baggage retrieval was horrendous! Absolutely a nightmare which after paying for 3 nights hotel with no discount, I was further inconvenienced by the inability to receive my 2nd luggage and after requesting it be delivered, I, I, tracked my bag and you chose to send it 3 days ahead to my destination and I HAVE NOT RECEIVED any acknowledgment of my online inquiry which is why I am complaining. I've had to purchase a new set of luggage AND will have to pay for them on my next 2 legs on Delta. I apologise for seeming so harsh as I know you've had so much trouble because of the tornadoes, but this leg of my trip cost me an additional $800.00 plus AUD and I was here in the US to care for my father who recently had a 2nd heart attack and my final days in USA were meant to be a holiday, and all I can say is the stress because these expenses have removed any enjoyment (I know I'm looking at this half empty, not half full). I'm glad to share this and hope you're company loses will be recouped after this mess! Daniel Grayson Craigieburn, VIC Australia"
Pro: "Seated my husband I together (finally) at very back of plane next to window (not our preference)."
Contra: "My husband and I although booked together were seated in middle seats 9 rows apart. We atrempted to change our seats online at KLM (not possible), online at Delta (didn't recognize our KLM purchased flight), in person at KLM counter in SVG, in person with THE Delta rep at the check-in gate in AMS...no one could help us due to different systems used for seating for each company that the other one doesn't have access to. Flights booked by one company and operated by another seem common enough that this system needs to be improved. - Silver KLM travelers Also WAY too hot on plane."
Pro: "plane left on time"
Contra: "seats were too close, luggage was delayed,"
Contra: "The seat in this plane is the narrowest and most uncomfortable I have ever encountered in business."
The flight was canceled mid-air. It was a disaster and I missed all of my connecting flights.
Contra: "It was full, Ben if Lufthansa said on their website that they keep physical distance for passangers! Liars!"
Pro: "Amazing crew and service."
Contra: "Seat space extremely low for tall person."
Contra: "- The extra baggage fees were 5 times higher than the announced on the website which caused a lot of troubles. - The booked special meals (halal) were too spicy and not proper for children at all ( we just wanted normal meals without non-halal ingredients. - No basic medications on the first flight."
Contra: "food screens"
Contra: "Flight was delayed"
Pro: "Lufthansa is a great airline. My problem is Kayak, who sold the tickets to us."
Contra: "You, Kayak, sold me economy tickets. When I checked in online I saw it for the first time that our tickets were Economy Light. So even though we are Frequent Flyers, we payed $220 for three checkin luggages. I intend to dispute this case."
Pro: "We lost our bags"
Contra: "Our barges were damaged"
Contra: "I din't like the fact that Lufhtansa company uses double standards for the countries where they have their flights. From USA, San Jose, Ca, to Frankfurt, Germany everything was good (flight on 08/31/2018 - 09/01/2018). They have been very profesional, beganing wih the boarding time untill the arrival in Frankfurt. The flight to Romania was a different story. They haven't been very professional at all. The flight had a delay and nobody said a word. It was just a clerck there who didn't tell to the Lufthansa passengers for a while anything about our delay. So, finally, he said after 15-20 minutes that our fligt will be later, 20 minutes, than the scheduled time on our tickets. They seemed do not care too much about the Romanian passengers."
Contra: "A snoring passenger in a seat ahead of me. Tight seat."
Contra: "getting fine from DC to Munchen and Munchen to Bucharest, 7 h delayed but we get to Romania. - when waiting for the luggages, guess what? Both luggages are missing. -made the complainment, now we are waiting to show up in Romania and to be delivered at home. -went to pick up the rental car, because of the plane delay, they gave our car away. -after trying several companies, we found a car, 3 times more expensive, but we have a car....yeeyy"
Pro: "Smooth flight"
Contra: "Entertainment was not functioning properly..... only one side of the head phones worked."
Pro: "Only thing I liked was getting off that compact death trap"
Pro: "The flight crew was amazing and the overall experience was great."
Pro: "The food was pretty decent."
Contra: "The seats are uncomfortable and do not recline. The plane was old. No entertainment. For the money look elsewhere."
Pro: "Very attentive, friendly and multilingual crew, frequent offers of food/drinks, good selection of movies"
Contra: "More a problem of the San Francisco airport than the airlines, but getting through passport control/customs involved multiple VERY long, slow-moving lines with very few people working to process the crowds. Then, even though my bags were checked all the way through to my final destination, I had to pick up my luggage and re-check it, and go through security again--and that also seemed poorly organized and/or short-staffed."
Pro: "Cabin was clean"
Contra: "Boarding and airpot staff were horrible: rude, chaotic experience especially in Munich and Frankfurt. Main issue was rude staff... No concept of customer service ."
Pro: "Flight was good. Boarding was delayed, but the time was made up during flight. Comfortable seats."
Contra: "It is always about baggage. Bags with priority tags should atleast be sent on a "priority". With LH this never is the case. Priority tagged bags are sometimes the last ones to come on the belt."
Contra: "Air was stuffy."
Pro: "Excellent service during the two hour trip. No complaints whatsoever!"
Contra: "No headrest screens for entertainment but I had my phone and downloaded movies and shoes prior to leaving the US."
Pro: "Everything is good"
Contra: "Food use to be better"
Pro: "Excellent staff and organized service. Entertainment syst m standard but worked well without problems."
Contra: "Food was just OK"
Pro: "W we’re a few minutes late and they waited for us. We truly appreciate their cooperation. 5 strat services."
Contra: "Incorrect advice from check in staff at Dublin re transit visa requirements"
Pro: "Efficient boarding, friendly crew."
Pro: "Very nice personals, I'm so happy."
Contra: "It seemed llike the boarding was rushed and a bit hectic."
Contra: "Didn't happen yet."
Contra: "Seats on airplane from Frankfort to Cairo"
Pro: "Comfortable seating so it was easy to sleep. It was a night flight and I spent most of this flight, eating dinner and breakfast and sleeping. Great cabin attendants who accommodated every need without being requested."
Contra: "The check in and boarding at Logan airport was horrendous. The gate attendants didn't provide the same quality of attention and information that the inflight crew did."
Pro: "The cabin crew was welcoming and kind. The trip was comfortable as well"
Contra: "Non that i know of"
Pro: "N-o entertainment"
Contra: "There is no entertainment so I do not know it should be rates."
Pro: "Very friendly crew, smooth flight ( great pilots)"
Contra: "Food was carb heavy. I wish you would offer more protein and vegetable choices."
Contra: "Crew was not friendly or very helpful, nothing stood out. As this was the first leg of my international flight, it would have been much better I had proper food, rather than a bag of 6 pretzels, especially since I had to be at the airport three hours earlier, and I had a six hour layover in Newark."
Contra: "Lufthansa sharing code with United wasn't pleasant at all."
Pro: "United airlines a319 was quite shakey felt uncomfortable whereas the Lufthansa connection with the a320 was way better only a bit shakey but felt comfortable and enjoyed the flight."
Contra: "United airlines connection was quite bad. Was 15 min late but didn't really mind it"
Pro: "Everything was good."
Pro: "I fleweconomy. Flight on time. Boarding was quick. Food is so so bordering to poor. On the plus side the portion was small and is good when want to go on diet."
Pro: "The plane was parked away from the gate. We boarded the service bus to get there 20 minutes before departure time. But it took more than 20 minutes while mid way waiting for clearance to leave for the plane. The service bus did not turn on the AC while we waited even though we complained. We were suffocating. There was no entertainment on the plane."
Pro: "flight was on time and the crew was wonderful"
Contra: "Plane was"
Pro: "Appreciate the entertainment options and the crew did an excellent job ensuring that we all were as comfortable as possible."
Contra: "Wish there were individual air vents that could be used to help cool off those of us who were hot. Really did not like the hour we sat on the runway waiting for a gate at O'Hare. No entertainment, no bathrooms, no getting up to stretch our legs and it got hot. While not necessarily the airlines fault, it was a sour end to an otherwise good flight."
Pro: "One and half hour flight, not much to report."
Pro: "The crew was friendlier. the plane was way cleaner than the previous one. The food was more decent."
Contra: "The crew wasn't too willing to help with the carry-on baggage, for example - I kept looking for a while for an available spot to deposit mine."
Contra: "Frankfurt Airport--is head and shoulders the worst airport in the World. We will not be flying there again. Some dumbass at the airport thought it smart to remove the push carts. Took us one hour to get from our arrival gate to our new departure gate...horrible. They need to build a new airport. Frankfurt is horrible....we will never fly there again."
Thumbs up for KLM crew, planes and Schiphol Airport, though short on staff and a little late everything went smooth, including the flight.
Contra: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Pro: "Decent price for economy comfort seat, 4A."
Contra: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Contra: "Boarding was crazy. Could not everyone in the gate area."
Pro: "Staff were professional and polite."
Contra: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
Pro: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Contra: "Everything was OK"
Pro: "economy plus seats were nice, great movie selection, especially international movies"
Contra: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Contra: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Pro: "Crew was ok."
Contra: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Contra: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Pro: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Pro: "Crew was great and professional."
Contra: "Entertainment controls were outdated and confusing to operate. There were no charging ports."
Pro: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Contra: "Pay attention to passengers."
Pro: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Contra: "If I knew how to recline my seat earlier. I did try several times"
Pro: "quick/efficient boarding - good staff - good food - easy flight !"
Contra: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Contra: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
Pro: "Good food, friendly service"
Contra: "More trash pickup; only one round of beverage service"
Pro: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
Pro: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Contra: "Boarding could be better"
Contra: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Pro: "Crew where awesone and the choice of entertainment was fantastic"
Contra: "Seats way to close together"
Pro: "I slept pretty much the whole time"
Pro: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Contra: "That it didn’t happen."
Contra: "The movie selection did not seem extremely varied."
Pro: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Contra: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Pro: "Friendly attendants. Decent food, and frequent snacks and beverages."
Contra: "No charging ports for electronic devices."
Pro: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Contra: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
Pro: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"
Pro: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Pro: "Flight was delayed for three hours and was a very stressful flight"
Contra: "Flight was not on time and got to destination very very late pier management of aircrafts"
Contra: "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."
Pro: "I really like the spaciousness, the plug ins and general service"
Contra: "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."
Contra: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."
Contra: "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"
Pro: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."
Pro: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Contra: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."
Pro: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Contra: "No complaints at all."
Contra: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"
Pro: "Comfortable flight to Amsterdam for vacation in UK. More meals than expected. Also wasn't expecting some of the comforts offered to "regular" class seats like eye masks, ear plugs, pillows and blankets. It was an overnight flight, so maybe that should have been expected, but I don't think we had those 4 years ago when traveling overseas."
Contra: "Nothing. This is filler text to meet min characters."
Pro: "Great smooth flight staff was pleasant and the overall experience was fantastic."
Pro: "The crew was very nice and helpful."
Contra: "The space is no longer a respectful space. Paid 32 Euros for my seat, there was not enough space, the man beside me kept jabbing me on the ribs."
Pro: "I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called"
Contra: "Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all.."
Pro: "captain was great."
Pro: "Special treat for King's Day Friendly crew"
Contra: "15 min late boarding 30 min delay leaving the gate Very little leg room"
Pro: "Quick and efficient flight. Crew very organized. Great language skills"
Pro: "Upgrade was easy! Crew was beyond exceptionable! Can’t wait to fly again, guys!"
Pro: "Good aircraft, good service, on time, eventless"
Contra: "There are two types of foot-rests, both are a nuisance for people with long legs. The one popping up from below one's seat is extremely hard to put back in place. The metallic one folding down from under the seat in front cannot be secured back and is always in the way if the passenger needs to stretch his/her legs. This seems to be a new appliance, and I jut wish they would do away with it altogether. More is not necessarily better."
Contra: "Only a steward that did not help us with luggage when neede..."
Pro: "The crew"
Contra: "The time. The flight was late for 1 hour. I miss everything and also I get very late to our Airbnb and I was with my family and child"
Contra: "Seats were too close together."
Pro: "Great crew and entertainment. Terrible experience at CDG airport but that’s the airports fault."
Pro: "The entire experience was amazing that gives me a broader scope to choose from when selecting flights to Europe. The most amazing part was the attentiveness of the staff. Exemplary!!!!!"
Contra: "For me this part is not applicable"
Pro: "The crew was excellent and surprisingly the seats were comfortable."
Contra: "I think more attention should be paid to cleaning the plane and eeek, there was no liqueur in economy class. Music selection in entertainment should be wider too"
Pro: "Boarding procedures and crew were top. Wines and beverages excellent and even in super economy water was served several times"
Contra: "The food could have been much better, should consider doing everything organic. As it was, the chicken in the meal was awful, the dessert terrible. The rice in the salad hard, almost uncooked. The only good quality food was the bread and the cheese"
Pro: "Crew was ok and servicial"
Contra: "Food and reception at door of boarding"
Pro: "Great food and friendly crew."
Contra: "Seatback system was old and not very functional."
Pro: "The crew was nice and the seat comfortable."
Contra: "Never got the pre-ordered wheelchair in Paris and only after long negotiations at JFK. Also, Delta lost my checked bag between JFK and DCA."
Pro: "Bag was sent straight to NY although Norwegian screwed it up. Am yet to receive my luggage."
Contra: "Excelente aerolínea"
Contra: "Lost my luggage."
Contra: "boarding wasn't good."
Pro: "The crew was friendly and always came around with water."
Contra: "The “vegetarian” option was tuna which isn’t vegetarian and there was no vegetarian snack. With the hundreds of dietary and religious food restrictions you would think having a vegetarian option would be much more attainable.. They also didn’t make an announcement about our flight being late."
Pro: "Air france crew at Mumbai Airport very rude and not supportive during checkin"
Pro: "1. The flight attendant staff was very polite and cheerful. 2. The plane was clean and comfortable."
Contra: "1.The entertainment monitor did not function well enough to be able to watch. 2.The headset only function on one ear. 3. You could not hear announcements over the PA system"
Pro: "I was given a great seat and the food was OK- not the Air France food of 5 years ago but still good"
Contra: "I didn't really use the in flight entertainment - the usual movies, tv etc"
Pro: "The plain was ok, the crew really nice and attentive. The only “problem” would be the food, mostly for the breakfast that was awful."
Pro: "Quick and efficient not lying more to say or critique."
Contra: "Coffee and a bread roll as a snack??"
Contra: "The food was cold. We were served about 40 minutes after most of the plane got their food. The overhead compartments kept opening by themselves through out the flight. Food was horrible."
Pro: "Very nice stews. Food was A plus compared to US airlines AND included. Great list of movies etc."
Pro: "Good size plane. It didn’t end up being full so there was plenty of room to move around. Quick flight and easy."
Contra: "Nothing to complain about."
Pro: "On time."
Contra: "Did not seat together passengers, although booked and checked in at the same time."
Contra: "I did not like that i was in the bulkhead and there was not sufficient overhead storage for us. The bin was only big enough for 1 backpack. 2 of the 3 of us in that row had to go 2 rows back to store our luggage. This is very inconvenient when deboarding because I have to wait for many others to pass before I get a chance to walk towards the back of the plane to get my luggage."
Pro: "The crew were nice."
Contra: "The boarding process was horrible and it involved climbing down steep stairs from the air tunnel to the tarmac to board a bus that took us to a far distance where the plane was parked. Had to new walk in the sweltering heat to the plane can climb up steep stairs in the heat! We were now kept in the plane for another hour with no aircondotion. It was boiling hot in there. We had to use the safety manuals to fan ourselves. We eventually left late and got to Lagos one and half hours we were meant to get there. Lastly not all the luggage arrived. Two days into my arrival and I am yet to get all my luggage. It was truly a horrible experience which was echoed by fellow passengers."
Contra: "I don’t know why they keep making boarding with stairs and bus."
Pro: "The crew was super friendly and always gave the feeling that they want the customers to feel comfortable and enjoy the flight. One of the crew members even offered me to move to an emergency exit seat (without me asking to move) because I am tall. Amazing!"
Pro: "In cabin crew was attentive and friendly. Food was good and came at good times. Middle bathroom on Airbus 380 was big and comfy."
Contra: "Boarding was not too well organized and I followed Security's direction who put me in wrong line and I wasn't able to board with my priority group. Sitting in exit row with no floor storage so this delay made it hard to find overhead storage above my seat. (Grrrr) Entertainment system didn't work which made the flight feel LOOONG. (They offered an in-flight credit, but I'd paid for premium exit row seat and had to choose between moving to working system in crowded middle seat or keep premium, exit seat. I decided to have them move me to a seat with a working entertainment system, which were available and they'd offered, but never happened.) When I got home, I discovered the gift I purchased with in-flight credit and my own money wasn't the one I'd requested from Duty Free catalog so now I have to figure out how to solve this problem. (COULDN'T GET IT RIGHT.) Premium exit row seat was narrow, due to in-seat tray table & entertainment system, but seatbelt mounts and thinly padded seat made it even more uncomfortable on a long flight."
Pro: "Staff pleasant and courteous fine meal and beverages! Arrived ahead of schedule in Bucharest!! Overall a very pleasant experience!"
Pro: "Staff was nice"
Contra: "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies."
Pro: "Staff was nice"
Contra: "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies. The seats in front of us reclined so far that I couldn’t do anything but stare at the back of the seat anyway."
Contra: "There should be more layover time as I almost missed my flight and My luggage was delayed!!"
Pro: "This is what happens when you get roped in by a low price."
Contra: "Disorganization which led to not being able to pre-purchase baggage. Then bad info at airport which led to multiple trips through security trying to make weight on a bag that should have been checked but was told didn't need to. Ended up missing flight, having to rebook at full fare and no one knows where the bag that was checked is. STAY AWAY!"
Pro: "Food was excellent and crew was very nice."
Contra: "Could not check in online before my flight and no zones to board just line up and go apparently."
Pro: "Friendly staff"
Contra: "Window pane was broken on my side and I couldn't shut it down. As it was a day flight the sun heated my skin badly"
Pro: "It was on time and the crew was good"
Contra: "The food wasnt upto the mark"
Contra: "Clean. Courtesy of staff on plane."
Pro: "Staff was responsive, effective and pleasant; Nice selection of digestifs too. Food was decent and, in airline level, even good."
Contra: "The audio system is outdated with unreliable touch-screen that makes it frustrating to navigate."
Contra: "The leg-space is very narrow The chair is very tiring No entertainment at all Food was tasteless But most surprising was that we were on stand by for our connecting flight. Though we bought the tickets months ago and we got our luggage checked in all the way to the final destination."
Pro: "Crew was friendly and polite, both beverages and an excellent lunch was offered."
Contra: "A delay was not ideal but nothing to worry about since the flight arrived on time."
Contra: "Food was not good."
Pro: "It was clean The crew was very kind Food was very good Flight was on time"
Contra: "Seats were exceedingly close Screens for entertainment were small and game controls were difficult to use"
Contra: "Bording far away, got my cabin luggage and everyone elses into the cellar because ¨it didn´t fit in the plane¨. There was plenty of room, I had breakable stuff in my luggage, didn´t get the chance to choose. No entertainment AT ALL. Confort: no leg space at all. Not an AirFrance plane, subcontracted. Lousy food."
Pro: "I enjoyed the food, the crew's friendliness in First Class and the boarding process."
Contra: "The wi-fi did not work on our flight"
Pro: "A short flight but attendants served us a snack and water with a smile."
Contra: "No business class"
The connections were very tight, I had delays on the first 2/3 flights and almost missed the connecting flights. Check in at Austin took nearly an hour and almost jeopardised making the first flight
The crew members were super sweet! The entertainment selection was good as well. Food was good, and I’m gluten free 😁
Pro: "Sarah the Cabin Manager was amazing."
Contra: "The business seats are horrible"
Contra: "This was not a low cost flight such as Ryan Air, etc. I expect British Airways to provide at least complimentary water, which they did not! Come on! For $240 per ticket you could at least offer a free glass of water and a pack of peanuts."
Contra: "We Flew business class. Very ordinary."
Pro: "Boarding and the flight itself were uneventful. Departure slightly early and arrival consequently early too."
Contra: "Paying for simple tea or coffee? I know a profit needs to be made but come on! I was missed completely by the cabin service the first time, and had to ask for tea on the second. I don’t know when they started charging for tea, but it was unwelcome, cool, and not particularly refreshing. I expect better of BA."
Pro: "Not much - inflated BA fare for mediocre offering; definitely not business class when compared to proper premium airlines."
Contra: "Cramped seats. Poor food. Disorganized boarding more soon to low cost budget carriers. Which is what BA competes against now, albeit for premium prices."
Contra: "i was asked to pay to check in my luggage :("
Pro: "Snacks or water had to be purchased No in flight entertainment Crew not so nice"
Pro: "Amazing crew, kind and patient"
Pro: "Crew was great!"
Contra: "Boarding was not as efficient as it board by Group and I no indication on the boarding pass a group number.For Premium Economy, I would expect more space."
Pro: "comfortable seat, tasty food, pleasant attendants"
Contra: "Overly focused on pre-birding security while handling it in a very amateur way in Bud. Water and Food service offered for lunch and then not even a glass of water for 8 hours. Poor entertainment options."
Pro: "BA is reliable in many respects. 1- Timely 2- Friendly staff 3- Decent food served in a timely manner 4- In a BA flight, you know exactly what you get"
Contra: "The airlines are pushing people to upgrade with those ever shrinking seats. I had a slightly above average size gentleman seated next to me and the seat was so tight he had to totally take over the shared arm rest and our shoulders were rubbing most of the time. That's not a way to spend 9+ hours"
Pro: "Seat comfortable, Crew was great."
Contra: "The guy in front of me pushed his seat back and the space was reduced dramatically, even for lunch. Screen was not so good, but pprobably enough"
Pro: "The movie selection was wonderful, as the amount of time with dim lightening"
Contra: "The temperature in the plane. It was too cold for summer clothing"
Pro: "Comfort items on the over sea flight"
Contra: "Long layover kept getting longer and longer due to flight delays at Heathrow. No explanations in writing - a ticketing agent told us of the dela. The status board was simply blank. BA website said nothing at all"
Pro: "This was a very full flight and the crew were exceptionally patient with everyone. Much appreciated."
Pro: "The 747 is spacious. Seats are comfortable and recline. Restrooms are comfortable. The flight crew was wonderful. Food was better than average. Wine was included. Enjoyed the ice cream."
Pro: "Food was OK"
Contra: "Ridiculous last-minute gate change with no notice in Frankfurt forced us to go through security twice and throw away our refreshment purchases. US Customs and Passport Control at Seatac was disorganized and downright surly. My spouse and I were separated on the flight and there is no room for adult bodies to sit with so many seats across without being pressed uncomfortably into strangers for nine hours. It is nearly impossible to sleep under such inhuman conditions. Shame on British Airways for putting profit over service and comfort."
Pro: "Received a lower than expected upgrade fare for Club World. The new Club World amenities are a big improvement over the older option."
Contra: "BA still needs to improve its Club World seat and update it. It is significantly behind the competition. The seat lacks meaningful storage options and if you don't have a window seat, there is absolutely no privacy."
Pro: "Every flight was late. And then we missed a connection not because we landed late, but because they didn’t have a bridge crew. So we sat on the ground for 45 minutes awaiting a bridge crew. Invitee were re-booked on a new connection, but low and behold that was also late."
Pro: "Staff were great, classy even, making the journey pleasant"
Contra: "On checking in I wasn’t given the option to add a bag, meaning I had to pay over double the rate at the airport. Trying to add one online or on the app failed. Calling the support helpline was a waste of time and money; spending 10mins on hold before being told there was nothing to be done."
Contra: "Cancelled for no reason"
Contra: "BA 884 and BA 885 (a 3 hours flight!) had no water , coffee and food at all !!! PLEASE HELP US !!!"
Pro: "The captain and first officer were extremely courteous and professional . I was impressed at the way the captain managed the delayed departure taking time to brief the passengers at the boarding gate. When we eventually changed planes and moved to another gate to board it all went without a hitch."
Pro: "the pre-boarding for families with kids was nice, the staff were helpful during the flight"
Contra: "The flight home to DC was fine. The flight going to London from DCA was horrible.The deserts on the kids meals had mold on them. My daughter was vomiting as a result of the food. It ate into our trip which was hard for us as we were visiting my grandmother who is not well. We contacted the airline about it and their proposed compensation was not what we were expecting. Honestly we plan to make an annual trip but based on our experiences with this trip maybe we'll choose a different airline."
Pro: "It was comfortable, the staff were helpful and it was a pleasant flight."
Contra: "I am not tall enough to reach the overhead compartments to place my bag inside. Two passengers kindly helped me on the return flight. On my last trip with BA a 6ft steward told me off for not being able to lift my case over my head and place in the overhead compartment. He refused to help me with my bag he said he had a bad back and I swore I would never fly British Airways again and I wouldn't have if I had realised that my return flight was with them. However, this time was different it was a good flight but if passengers don't help lift my case in the overhead locker in future I have no idea what I will do. I never have this problem with other airlines."
Pro: "All of the flight attendants were extremely sweet!"
Contra: "horrible seating"
Pro: "The crew was very friendly and helpful. The pilot offered a look at the flight deck which made my husband so happy."
Contra: "I wanted a little more leg room. When the chair in front of me was declined I could barely move."
Contra: "Late flight It’s become like s budget carrier, you pay for drinks and food"
Contra: "Food cost was a surprise. No biggie, just glad I brought a snack"
Pro: "Overall good experience for short flight - entertainment and breakfast not included."
Contra: "Plane was late which caused us to miss our connection and spend an extra 12 hours traveling to Gothenburg"
Pro: "Good flight, bit bumpy due to weather."
Contra: "4-hour delay for a 40minute flight"
Pro: "Plane captain very informative"
Contra: "Airport ground staff very unhelpful"
Pro: "Service was great. The plane was big and confortable."
Pro: "British airways are putting effort into good bathrooms in airport. On time. No problems. Good quality food. Free tea and food."
Contra: "in seat 40 there was no food choice. for baggage."
Pro: "Staff, service, punctual everything superb!!!!"
Pro: "Friendly and helpful staff."
Contra: "Father with two young daughters was presented at checkin with separated seats, so we had to request others to trade with us once we were on the plane. Which they happily did. I was not able to reserve seats online for some reason; therefore the staff at check in should know that they should try to reserve three seats together for a parent traveling with two pre-teen kids."
Pro: "Boarding smooth enough, seats comfy enough"
Contra: "Checked bags line insanely long, gate MILES away from security checkpoint, no food or entertainment (why low rating, n/a), could always use more legroom, paid more for bags than for flight and taking bags was a huge hassle and worry"
Contra: "Boarding process was confusing because it started so early 50+ minutes prior, but our boarding passes said otherwise, 30 minutes prior."
Contra: "Lost my bags. Incompetent in nice airport. Crew was rude"
Pro: "Even flight was delayed, all was well with excellent service."