Lost 2 check in bags at chicago, no customer service at all. Playing phone tags. Missing critical medications
Staff was great and very helpful. But in Mumbai airport had a tough time to get wheelchair and some misunderstanding in getting wheelchair for me and for my wife. It took them almost 2 hours to give us wheelchairs
The flight was great. As far as the food is concerned it would be great to get little things like salt, pepper a small cube of butter (when bread is provided) with the meal.
I request for vegetarian food but they are asking me what kind of food you want. Service is slow.
I am deaf & travel alone to India & back to Seattle via Doha by Qatar Airways. They did an awesome services, very friendly and helpful. Since we wear masks all the time during the flights, How can the air-hostess communicate with me? I came to an idea that we communicate each other through texting on my phone which was very helpful! One negative comment is that there are no closed captioning for English movies & dramas on TV. It need to add accessibility for deaf people to enjoy watching during their flights. I will fly with Qatar Airways again in the future.
Specially crew was very hard working polite, professional and smiley. Very very helpful and caring. Full marks to crew.
It was bad experience i has booking on business class Bombay to doha but they changed airline equipment and had to fly on couch. They promised to get me voucher at get but no voucher or any email Please call me to resolve this problem. Shilu patel 281 948 1724
Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
Pro: "Qatar's consistency has always appealed to me. Being in travel and tourism myself, I appreciate climb to maintain global standards with the kind of diversity your operations rely on. One cannot achieve this without clarity in vision, mission and action. Covid has challenged us all beyond words but kudos to you in still being resilient to the test."
Contra: "Initial confusion at boarding with paperwork and onward passage through Athens,GREECE. Once again the airport teams reached out to my colleagues and I ahead of time and managed to resolve to satisfaction."
Pro: "The crew was exceptional. They took care of the customers with passion and energy. The Q suites are comfortable and one of the best seats out there."
Pro: "All is well"
Contra: "Everything is excellent"
Contra: "Good service and better than average let room and overall seat confirm, which is a big plus on long haul flights. Will definitely choose to fly Qatar again."
Contra: "Good flight"
Contra: "Qatar airport duplicTe security check"
Contra: "The flight was excellent and the service was impeccable. The attention that they gave all the passengers including myself was excellent. Would Recomend to take Qatar from Bombay to Miami"
Pro: "Everything was great, as the flight wasn't full, so we could relax"
Pro: "Crew was good! Food was good! Boarding was on time !"
Contra: "Economy comfort could be better."
Pro: "More leg room, easy boarding and comfortable flight in economy"
Contra: "At Mumbai airport, during check-in I was told that my carry on bag plus personal item together should weigh not more than 7kgs!! I have never had any airline actually weigh my personal item (laptop backpack) before this journey. Eventually I ended up stuffing my check-in bags with everything I was carrying in my carry on bag before I was allowed to check in. The weird thing is, I was never told about this rule on my journey from the US to India."
Contra: "During check-in, I observed inconsistent application of rules with respect to hand luggage. My carry-on and laptop bag combined were 12 kgs and was told that I had to pay excess baggage fees. While, there were quite a few people on the plane whose hand luggage was clearly above 12 kgs."
Pro: "I liked how kind and attentive the staff were."
Contra: "The connection in Doha was a pain...one has to one end of the airport to the other...go through security and then come ALL THE WAY BACK! UGH!"
Pro: "crew servious and food quality."
Contra: "not so many Hollywood movie choices."
Pro: "Boarding was orderly and tinely. Seats were confortable."
Contra: "No internet on-board and terrible food."
Pro: "the crew as more customer friendly, and it appeared they really take care of customer, not just put some words on paper."
Contra: "i have requested the child meal on the web site and also requested the seat preferences, however when i boarded the flight, i came to know that they have only honored the seat preferences but not the food. on the serving menu, the veg option was available but we informed that the veg is available only if we have requested it on the web site, i had to survive with add-on food but not the real meal. crew were struggling to serve food for us."
Pro: "Cabin crew including the ground staff were awesome in providing best of its class customer service. Food and entertainment onboard was really good."
Pro: "Personal courteous service"
Contra: "Quality of food"
Pro: "service and staff was polite & friendly"
Contra: "The seats were particularly narrow and uncomfortable on this flight. Quality of food used to be better."
Contra: "Long hours from Doha to Atlanta"
Pro: "Boarding and ticket counter crew were good."
Contra: "Business class passengers were not given a priority.The food was mediocre and didn't compare to other airlines. The crew was impolite and attend to passenger's needs. Local American airlines pay more attention to passengers even in economy class. Will not recommend traveling from Mumbai to Doha via Qatar airways."
Pro: "My family did not comfortable in English talking and air hostess helped them very good with Hindi language. Increased my mom confidence to travel through Qatar airlines without any problem. Appreciate staff on board and airline service, thanks."
Contra: "Very uncomfortable seats- Space between seats is very tight"
Pro: "Comfort and service"
Contra: "Food breaks should be more"
Pro: "I liked everything about the flight."
Pro: "Food was great, seats were comfortable, in flight entertainment was awesome, flight crew was friendly"
Contra: "baggage process could have been better, i was made to remove stuff just because was 1-2 lbs overweight in my baggage. Never had this issue with other airlines (especially when its only matter of 1-2 lbs.)"
Contra: "There was nothing to like. Considering my travel experience with Qatar & middle eastern airlines they've gone worst. The aircrafts need to be upgraded especially on long flights. Food was horrible and so was the entertainment. Would not recommend or fly Qatar again."
Contra: "Worse staff at mumbai airport. Even thou i was ready to pay for the upgrade to business class. They told me am not eligible to do it. Extremly dissappointed with the airline and staff"
Contra: "No upgrades. Worst flight."
Pro: "Excellent customer service, smooth boarding, good food."
Pro: "Website and in-flight service is quite good. Flights take-off and land on time. The crew is international and quite professional."
Contra: "Onboard entertainment system is not quite good. The touch screen is not responsive and the movie selection is not very good. This is where Emirates excels."
Pro: "I was the third person in the line. The ticket agent couldn't find my ticket as multiple tickets were booked on my name and all tickets showed X mark. After 20-30 minutes of wait, I finally got my ticket but the security and custom lines were very long by that time. Never flying Qatar again."
Pro: "Short, sweet, and yummy! Short trip, sweet experience with their staff and boarding process, and yummy snacks."
Pro: "The Flight crew was excellent - Inflight services were really good. However, the ground service and customer service was horrible!"
Contra: "In-ground service is terrible. Turkish Airlines on-ground staff and customer service staff don't know how to handle any problems. They are unconcerned and unhelpful. They just keep shrugging their shoulders."
Pro: "The full recline seats were really good and comfy. I could sleep on my side which is what I prefer. Good food and excellent service"
Pro: "CREW WAS VERY GOOD AT THEIR JOB"
Contra: "WEBSITE FOR CHECK IN WAS A BIT CONFUSING"
Pro: "Got ticket for a good price."
Pro: "The service, the food. The staff is very friendly and helpful."
Contra: "The worst airline I have ever flown with, worst disruption management"
Pro: "Crew was good Comfortable seats"
Contra: "flight was bit hot food could have been better entertainment unit touch screen wasnt responsive on flight"
Contra: "Worst customer service."
Contra: "The crew was not very warm and/or welcoming - they were short, impersonal, and kind of cold"
Pro: "Good service and in flight entertainment; excellent prices on tickets."
Contra: "Disorganized boarding process Scheduled departure time should be earlier; otherwise, long wait at airport."
Pro: "excellent service."
Contra: "internet should be free."
Pro: "The seats and leg space very good. Flight clean ."
Contra: "Food served was poor in quality. Bread seemed to be stale and hard. Seems from the previous flight. Crew had poor service. Some food has fallen on the floor and she kept pushing to serve the same food and was reluctant to discard that tray."
Pro: "Flight delayed by 2 hours. Very little leg room. NO vegan food available. Baggage lost. Abysmal customer service."
Contra: "Will never fly Turkish airlines again"
Pro: "I have travelled internationally many times and this was my worst flight to date."
Contra: "They broke my $1000 vintage musical instrument. Check-in counter lady assured me that it would be well taken care of, but they totally broke it. I went to airport to file property irregularity report and their staff denied to file it and said that it was my mistake. I am not going to fly Turkish airlines anymore. Even the food was bad."
Pro: "Overall the plane was very comfortable."
Contra: "Waited on the plane to takeoff for an extra hour without explanation."
Pro: "On time flight. Very good service."
Pro: "i like the reception"
Contra: "i like how the crew welcome me.i all so like the food"
Contra: "The layover was too long."
Pro: "Short but comfortable and pleasant flight."
Pro: "The overall experience was good. The food was good, the comfort was good and the service was good compared to other airlines I have been on. I particularly liked the safety video. It was a refreshing change."
Contra: "There were a few delays in taking off and the second delay nearly cause me to miss my flight. I had to run through the airport which was a stressful experience. However, I did end up catching the flight and my bags reached to the destination on time. So overall it didn't cause anything more than stress to catching the flight. =)"
Contra: "The veg food is quiet bland"
Pro: "Great service and staff"
Pro: "Some staff wer helpful"
Contra: "Mostly as a mother traveling with a stroller, they expected me to haul everything on my own. Stroller,car seat, child, two bags! They were impatient and impolite, unresponsive when I used the steward attendance call for water or to move my child's tray (for over two hours)... there was much I didn't care with this airline, from their customer call service (I filed a complaint) to the state in which my box arrived in Mumbai (again filed a complaint but no one folllowed up with me). I wouldn't recommend this airline to anyone, especially if traveling with a child."
Pro: "Overall services include catering. Flight attendants were very kind"
Contra: "Limited leg space. Boarding process at Mumbai airport was very bad, not at all systematic and arranged."
Contra: "The food wasnt good .."
Pro: "Food was OK, sometimes good even."
Contra: "Terrible customer service"
Pro: "Accommodation for temporary delay"
Contra: "Lot of delays"
Contra: "Vegetarian meals were not good."
Pro: "Cabin/ground crew was professional, nice."
Contra: "Cramped seating"
Pro: "Crew demeanor Cleanliness of the cabin Boarding process"
Contra: "Istanbul Airport facilities Food choices Alcohol selection Changing tkt and customer service"
Contra: "Plane was old. Seat pitch too tight."
Pro: "Flight attendants are good."
Contra: "Airport, older airplanes, food."
Pro: "Fine experience except that leg room is awful."
Pro: "The best flight ever!"
Pro: "Love this airline!!"
Contra: "I got lucky I came home alive"
Pro: "Prompt service throughout."
Contra: "Would have preferred gate departure and arrival."
Contra: "The food is horrible"
Pro: "Service and food"
Contra: "Wrong passangers were in the plane and we had to take down out baggages and we had a big delay"
Pro: "Great Cabin Service, Great Food, timely arrival and departures."
Contra: "Ground Staff Service in Mumbai airport. Could improve a lot. Specially compared to ground staff service in Toronto & Istanbul airports. On all flights legroom was kind of limited in the Coach seats."
Contra: "The service was not good and the staff had to be called 10 times for one thing"
Pro: "flights on time.."
Contra: "Our pre-ordered meals were not served"
Pro: "The planes were clean. Ground staff was nice. I am comparing my in flight experience with emirates and qatar which may be unfair for Turkish. The flight was better than flying one of our domestic carriers like delta or united but not up to mark with emirates or qatar."
Contra: "The over all seat pitch was low and seemed very cramped for a long journey. Food was hit or miss. On two different legs of flight we had a good service from Ist to was but below average service from Bon to ist. Connection in ist airport was scary - too many flights arriving at one time, people lining up outside the airport mad literally pushing their way to get in. In today's tunultous time this seemed extremely unsafe as far as airport safety. I would not travel Turkish till they extend/ update ist airport which is supposed to happen in 2 years."