No pillow provided, crew very friendly
I love my experience with this airline. The crew was very accommodating and the service was more than excellent. It felt like being home up in the clouds.
Pro: "New aircraft"
Contra: "The willingness to provide a better quality service by the entire cabin crew and improved food quality."
Pro: "crew was pushing , no time in an rush all the time"
Contra: "service level"
Pro: "Crew were amazing and great entertainment"
Contra: "Boarding could be better"
Pro: "The crew professional and friendly"
Contra: "The food was rather bland and did not live up to my expectations"
Pro: "I liked the size of the cups for drinks: smaller than usual."
Contra: "You could train some of your crews to behave more polite to the customers like they do in the Japanese airlines. Male crews tended to be nicer than female crews."
Pro: "Friendly service and not a super crowded plane."
Contra: "In-seat entertainment was not working for me, and boarding process could be drastically improved."
Contra: "Seats after 1st hr, will feel uncomfortable"
Pro: "Best airline I've ever been on"
Pro: "Crew was amazing"
Pro: "Crew were really lovely and friendly. A bit of spacee on the plane which always helps"
Contra: "Nothing Better than average flight"
Contra: "WiFi didn’t work on 3 of the 4 flights although all purportedly had it. Also didn’t work the majority of the time in the Business Class Lounge in Singapore. Food was mediocre both on flights and in the lounge. Movie selection could hardly have been worse."
Pro: "Great crew But... Many wild children, loud babies. I was in seat with extra leg room so I had no space for my purse & carry on and had to store in overhead bin. After take off, I retrieved my purse & carry on to get my glasses and purse. The flight attendant gave my bin space away to someone..."
Contra: "See above... Who didn't upgrade their seat. My items had to go into bin 3 rows back. Very inconvenient & very difficult to retrieve after landing. I will never pay the additional fee for extra leg room again."
Pro: "Entertainment system ok"
Contra: "Change if gate 30 minutes before departure and no info at old gate. New gate very far away, terrible for old people."
Pro: "I have bought air ticket a few months in advance. I have paid a lot after changing the flight schedule."
Contra: "I will not buy the air ticket from cheap ticket any more."
Pro: "This was the most fabulous crew I have ever flown with on ANY flight in so many years of my travels! It was un-imaginable as to what they did, they left no stone unturned to make sure we were comfortable, fed us with awesome food every now and then. Were looked after like babies! Thank you SQ!"
Contra: "The A380 was probably SQ's oldest one, which that was a newer plane."
Pro: "This was the most comfortable business class mid haul flight I've ever taken."
Contra: "Absolutely nothing went wrong."
Pro: "Dim sum between Hong Kong & Singapore."
Pro: "Everything food was better selection and allowed me to taste bali food before arriving. The seats were comfortable on the last plane Thank god"
Pro: "Service was great on both sectors"
Contra: "Premium economy seat is still not comfortable enough in comparison with economy."
Pro: "I like everything crew, etc"
Contra: "Nothing reallly"
Pro: "The service is exceptional!"
Pro: "Cabin crew was excellent and the premium economy seat was very comfortable and accommodating. The choice of food from the variety menu was also delicious."
Pro: "As a frequent flyer, I have found out that the few dollars i spend more on SQ is well worth it"
Pro: "Easy red eye flight, just slept the whole way"
Contra: "Singapore airline is always awesome. Crew professional and very caring"
Contra: "The plane was freezing - absolutely freezing. Too cold. There were not enough fluids given out. Given we could not even take water brought in the airport into the plane there needed to be regular distributions of fluids on the flight as there was on the flight from London toy Singapore. It is a long flight and being dehydrated on a plane is not a good thing."
Pro: "Excellent service"
Contra: "Very poor on board entertainment"
Contra: "Food , both quality and quantity was poor. Entertainment - world movies did not have many choices for such a long flight"
Contra: "Flight attendants were bot friendly, appearwd to be botheted when askes questions or requests were made."
Pro: "All of services, food, Language, clean air even so beautiful ~~"
Contra: "So nice and beautiful wearing also food is very good"
Pro: "Everything was good"
Contra: "No complaints"
Pro: "Singapore was fine and helpful with a crazy problem JustFly created then didn’t fix."
Contra: "JustFly billed the wrong price, then to fix that,created a new ticket with my name misspelled and failed to cancel the original ticket. We later upgrade seats via Singapore then discovered the duplicate booking and misspelling. To fix that JustFly cancelled the booking with the seat upgrade. Singapore restored our upgrade at the airport but only on one direction so we had to go through it all again."
Pro: "Flight is comfortable, food is nice. Most importantly, the flight was on time."
Contra: "The entertainment system requires additional setup, and need my own mobile device. My mobile device was low in battery while I'm on my flight, so I'm not able to view any movies during the flight."
Pro: "I’ve flown with a lot of airlines in every class. This was an economy class flight and still the food was better than I’ve received in business class on American. The seat was comfortable, the entertainment options varied and extensive and the cabin team were amazing. They clean the bathrooms between uses. Seriously how do other airlines still exist?"
Contra: "No free upgrade? ;-). But that’s unreasonable. I love this airline having not flown with them for 4 years I don’t understand why!"
Pro: "Best Inflight Service Best Inflight Food Best Lounge"
Contra: "one of the oldest planes i ever used"
Pro: "Excellent service & comfort"
Pro: "smooth service with refreshments"
Contra: "No working seat audio"
Pro: "Efficient courteous and attractive crew. Good food drink selection and great entertainment system."
Contra: "Unfortunately the plane was an older 777-200 with smaller TV screens but otherwise fine."
Pro: "Is Singapore Airlines food quality slipping? First time I’ve been really unenthusiastic about it..."
Pro: "I paid for an economy class ticket but got first class service."
Pro: "clean aircraft and friendly cabin crew"
Contra: "uncomfortable seats, average meals, poor infotainment selection"
Pro: "We had the BEST FEMALE flight attendants, they were soooo helpful and one of them came and wrote down my kids' names so she can call them by their names, and they got to choose the food and got theirs early so I was able to help them before mine arrived which was super thoughtful! Food option was pretty good and lots of shows and movies to choose from. Getting ice cream was such a treat for my kids!"
Contra: "The male flight attendants were kind of annoying, they were trying to be funny but didn't work so they just came off arrogant and annoying!"
Pro: "Service was good, but then that's expected."
Contra: "Leg room was bad... The foot rest attached to the seat in front of me kept lowering itself on its own."
Pro: "Singapore Air is keeping up their standard which is a tough job. I give credit to them while doing so. They do have a high bar to keep. Singapore Air still pampers its travellers by providing hot towels for refreshment. Something that I don't enjoy while flying on other airlines. Keep up the good job."
Contra: "I saw a scotch tape taping over the arm of the seat! This is rather amusing and seems unacceptable. This is Singapore Air that we are talking about. Are we saying that Singapore Air do not have any proper repair kit to fix it without using scotch tape?? Being one of the world's 5-star airline, I think Singapore Airline can do better than that. :)"
Pro: "It's good that they have vegeterian options"
Contra: "Indian food was stale"
Pro: "The service"
Contra: "The quality of the red wine"
Flight was okay. Flight was fully packed and crew service was slow
Not the most comfortable business class out there
Pro: "Easy on and off. Nice crew."
Contra: "Seats too narrow for long business class flight."
Contra: "Allway i am traveling in emirates. My favvorite travels.food alway gpood.and comforts."
Pro: "Nothing, weren’t even allowed on the plane."
Contra: "Should have let me on the plane."
Contra: "The seats are a little tight and I paid for a bit of a larger seat. Next time I will upgrade for more room."
Contra: "Solid flight. Emirates always delivers. Nice snack meal on 60 minute flight."
Contra: "Nothing as such"
Contra: "Emirates didn't allow me to get onto the plane with my 7 lb carry on because of weight issues in the plane. After bargaining few minutes, they were not convinced and only let me get onto the plane with my backpack."
Pro: "I like the most........ very comfortable take off n landing .... special compliments to the captain.... I specifically told this to an airhostess"
Contra: "Everything was good"
Contra: "Boarding from connecting flight was manic, gate closing as we arrived only to then sit on the plane for about 40 mins before it moved. Extra leg room seats at extra cost are near toilets and watching the comings and goings from there is not pleasant. Staff ok but nothing special, left waiting with forms for lost luggage, little explanation. Plane decor looks tired, seats narrow. Luggage lost. Know why I like to fly Thai airways"
Pro: "Not much"
Contra: "Flight attendants not friendly, some downright rude and looked like they hated their jobs (bumped into seats, rushed service, visibly irritated when people would ask for assistance), my video wasn’t working properly and was told “it’s an old plane, there is nothing we can do, it will be retired soon, we can get you some you some magazines”, food was terrible."
Pro: "Movie choice"
Contra: "Noise, attitude, boardinv"
Pro: "I liked helpfulness of staff that took care of my 11months old son"
Pro: "Flights on time /comfy seats and crew"
Contra: "One particular airhostess was little rude ..too much wait time in Dubai"
Pro: "I didn’t die in a plane crash"
Contra: "We were offered no form of refund, miles, or anything after a 6 hour layover. We paid for a hotel for the night (we should have landed at 1am) and instead landed at 7am, so we had to completely skip our hotel and had no sleep for the wedding the next day. We’re out of $120 for the hotel we already paid for and the staff gave us no help in form of compensation."
Contra: "Food did not meet the usually high standard associated with Emirates . The menu was bland and the main course was served cold."
Pro: "We had good seats & crew were friendly, but not as good as the Sydney to Dubai crew"
Contra: "The lateness of our departure with no reason given from Dubai."
Pro: "entertainment is great."
Contra: "food is the same as last flight."
Pro: "Friendly staff and on time schedule"
Contra: "Tight leg room"
Pro: "On time"
Contra: "Crew attitude. Business seat was broken and they could have cared less. Business Class on A380 is a joke. Narrow seats, too few disorganised crew arguing amongst themselves and a bad attitude off at least three of them."
Pro: "The flight itself was fine"
Contra: "But the next morning I became violently ill and had to be hospitalized. Before we took off Emirates reported they were deciding whether to remove a sick passenger from the plane before taking off, which they ultimately did. I wonder if everyone on the flight got sick."
Pro: "Everything. The service, food, entertainment. This airline is phenomenal!"
Contra: "Airport staff were not very descriptive or helpful with directions. Talked to me like I was dumb...."
Pro: "boarding was organized"
Contra: "not enough time for changing flights, had to run to other terminal"
Pro: "Crew is friendly and good service"
Contra: "Emirates did not honer the cost of the Hotel night in Dubai. Neither Kayak, nor Emirates advised us to book the hotel within 24 hours of flight time. We called Kayak, they have Zero customer service. We called Emirates, they blamed it on Kayak. They said that they should have advise us to book the Hotel at least 24 hours before departure. We ended up paying for our Hotel and meals and it should have been coveted by the Airline. Randa"
Pro: "Crew onboard - do great on a very busy route Punctuality- on time departure & arrivals"
Contra: "- older planes - no amenities like pillows, blankets , kits - food is geared towards spicy, with no options for anyone who prefers a lighter continental option. - touchscreen did not work. Constantly having to tap hard is probably annoying to the person in front, also Worry that the TV heating up is probably not great for the head resting on the seat"
Pro: "Had a wonderful trip with many pleasant surprises - kind and efficient crew, tasty meals and a variety to choose from, cameras to see the outside at all times, and special treats for kids (photo, travel pack, meals, etc). Looking forward to the next trip on Emirates!"
Pro: "I traveled between New York and Chennai with layover in Dubai. 1.Flight experience was excellent between Dubai to New York (JFK)"
Contra: "1.the seat that i had on Flight from New York to Dubai was cramped,it had a decent entertainment system though. 2. Between Chennai to Dubai ,Flight experience was not good, Seating and entertainment in particular was not good , it was too cramped and too much glare on the TV screen, probably because i had a window seat."
Pro: "Entertainment & food options, onboard service, seat width & leg room (I'm just under 6 foot)"
Pro: "I like the meals"
Contra: "It is hard to request a window seat"
Pro: "It's a classy, professional operation with new, comfortable, very well-equipped planes, high-end entertainment options, an international crew, and many small comforts that really add up to a better experience."
Pro: "As comfortable as one could hope for a long haul economy seat."
Pro: "Wifi was working ok"
Contra: "They ran out of the dish I wanted to order. We stayed for 45 min in air prior to landing although the captain advised were 30min ahead of time, we ended up landing 15 minutes later than the expected arrival time"
Contra: "I waited in queue for almost 4 hours to get past security. While watching people cut the line, airport officials taking bribe and allowing some people to cut the line and more. i did not have enough time to purchase from the duty free store in chennai and since my flight from chennai was late it landed late in Dubai so I did not have any time to purchase anything in dubai duty free before my connecting flight. I reached airport 4 hours before departure and I get treated like this, horrible service."
Pro: "The entertainment system had plenty of variety and choices."
Contra: "Very poor service, terrible food. Flight attendant spilled juice on me."
Contra: "No one weighted my cabin bag while checking in. Before the security control, Emirates ground staff stopped me and weighted my cabin bag that was 8.4, around a kg extra. They didn't allow me boarding until I threw 4 shirts to the garbage and I reduced the weight. Staff was just unbelievably rude."
Pro: "A380 is great, roomy even for coach. Food is great as always."
Contra: "While most flight attendants are decent, a few are just not that great...making loud noises at the attendants compartments and chatting around while flyers are all sleeping, kick around garbages which makes loud noises too. Also the TV screen is a little hard to pull up at the front role."
Pro: "I enjoyed every thing."
Contra: "In Kenya we was waiting to get a seat from Dubai. That was not good."
Pro: "Flight was on time. Service during flight was outstanding."
Contra: "The chair should be more inclinable. In long journey it is strenouos"
Pro: "Everything was fine."
Contra: "Everything was fine."
Pro: "Staff were great. Food was good."
Pro: "Amenities and food, customer service."
Pro: "good baby gifts"
Contra: "a bassinet brought for 40 minutes before landing. Forgot to feed. I had to demand a meal for me and the baby and toddler. In the cabin cold. With this flight crew the flight attendants did not like."
The staff were really friendly and very accommodating. There was a slight delay on our departure though…
They made everyone go through the same line weather it was wheel chair or not had to wait slot longer seats are also small hurts my legs when flight is finished
Movie choices were very limited and old
Seats were old and lanky. Food was bad, we got sick.
Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
Pro: "Services are the best"
Pro: "Very organized flight , staff , etc"
Pro: "Crew was awesome"
Contra: "Food quality need to improved"
Pro: "Very attentive and efficient"
Pro: "Everything was great, as the flight wasn't full, so we could relax"
Contra: "Lights did not work, so diner was guessing whats was in the tray"
Pro: "Leg room and cleanlness. Polite crew members"
Contra: "No entertainment. Very old movies and mainly in other languages not English. None for blacks to watch or listen"
Pro: "Friendly and beautiful crew (specially one air hostess) lol"
Contra: "too long flight"
Pro: "food ok, economy seats not too bad"
Contra: "old entertainment system. Tight connection and first flight was late, so we got bumped off our connection (they literally removed our names from the flight, even though we could've sprinted through the airport and made it if they waived the 20 minute before departure gate closure). It was an exhausting and long wait for the next flight and I did not think it was well-handled. Staying in a hotel is not a great option, because it takes 2 hours to get out of the airport, another 2 hours cushion to get back in time."
Pro: "The crew were very friendly"
Contra: "I was made to gate check my hand luggage."
Pro: "Food was quite good along with service"
Contra: "No entertainment or tv monitors - 6 hours of no movies!!!"
Contra: "I was moved from the front to the very back upon checking in at the gate due to "Weight and Balance" issues. I was able to move back to my original seat once in the air, but there was no forewarning of this even with advanced purchased tickets. Just a hassle since this flight was long and all I wanted to do was get some rest."
Pro: "Fabulous service from start to finish Excellent cabin, spacious & impeccably clean Super choice of food and drinks We travelled in the business cabin which I have to say, rivals many so-called 'First Class' products. The crew were courteous, addressing us by name and nothing was too much trouble."
Pro: "The crew were very friendly and helpful."
Contra: "It seems the major airlines use older aircraft when the destination of the flight is a third world country(or Africa). The seats aren't as comfortable and the entertainment system (screens) are not as good as a Qatar and Europe bound flights."
Pro: "Nice menue, friendly staff, very comfortable seats"
Pro: "US airlines should model Qatar. New plans with exceeding long courtious staff who are happy to make your flight as comfortable and pleasant as possible."
Contra: "The food was actually very good, nothing was an extra charge and the flight attendants were wonderful. US airlines should really do a better job!"
Contra: "Did not make this flight."
Pro: "Service was excellent with very polite staff."
Contra: "Front seat anchors were right in the middle of the leg space in 777 which is kind of dumb for Boeing guys."
Contra: "Seat to LA was broken"
Contra: "Flight was delayed for 4 hrs"
Pro: "Great service. Courteous staff"
Contra: "Outdated IFE-overhead screens. Biz customers get iPads preloaded with movies"
Pro: "Excellent flight , seats, food"
Pro: "It was booked for my elderly parents and they were very pleased by the service they received."
Pro: "Office staff was cooperative Overall flight was good"
Contra: "Ground crew was rude in behavior - not all but briefing counter staff"
Pro: "Friendly staff. Good food."
Contra: "Unlike my flight from US to Qatar, this flight was outdated and their video streaming touch device was old."
Pro: "Staff were professional, food was good and seats were comfortable."
Pro: "The crew on my side of the cabin was very good."
Contra: "Not having available air for the center seats made our flight a truly awful experience. The older style seats are actually more comfortable for taller and larger people. My wife was virtually ignored by the male crew on her side of the aircraft."
Contra: "The trays of water could come around more frequently"
Pro: "I liked the food, the crew, and the team at the airport was nice and professional. There was a air host by the name of Zaid or Zain and he was from Bombay. Really nice person and very easy to talk to."
Pro: "Very helpful staff both ways, an experience that we rarely see in major airlines these days. We will definitely fly Qatar airways again."
Contra: "in flight entertainment interface can be improved to be more user friendly."
Pro: "The flight was not full so there was room to stretch. And the crew was more friendly because they were not overwelmed."
Contra: "They make you close all the windows and outside lights after each meal. Want you to sleep most of the time so that you may not get up and stroll around or ask the crew any extra drinks, ice creams etc."
Contra: "We didnt travel on qatar airlines we travelled on airlines from chilie but the staff from qatar airlines"
Contra: "I had a business class ticket, when I wanted to order the food they said it is finished! and that was the only vegetarian meal in the menu."
Pro: "Excellent service on all 6 legs of the itinerary. Great selection of food and wine and entertainment. Superb seating layout in business."
Contra: "Frankly nothing!"
Pro: "I travel a lot and the employees were the best I have seen in over 20 years. I had special needs and they were very attentive."
Pro: "Everyone on board was pleasantly and helpful and that goes a long way."
Contra: "No good movies on the flight. The crew hardly interacts. The food sucks and they served sausage to me even though I was a vegetarian and they said they didn't have anything else. The headrest kept falling off ."
Contra: "not friendly staff delayed and no help. cost me so much did not get anything"
Pro: "Very friendly flight staff."
Pro: "I was disappointed when i tried to change my departure date. I was told one price and was charged a full round trip price at the end."
Contra: "Be more clear when explaining charges and fees including taxes"
Pro: "The flight attendants were very nice and friendly. Qatar airlines also provided tons of food. Lastly the tv/games was a good source of entertainment."
Luggage handling. Arrived in Johannesburg without my luggage. Communication regarding lost luggage is basically non-existent.
The staff were excellent, very helpful and efficient
Could not hear announcements from staff. Luggage in hold was delayed on both legs of trip.
Contra: "The food was not as usual."
Pro: "Great and friendly crew"
Contra: "In-flight system had some problems and seats seemed a bit uncomfortable"
Contra: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Contra: "Only a steward that did not help us with luggage when neede..."
Contra: "tout est à revoir !"
Pro: "Nice and attentive crew."
Contra: "Seats not comfortable in premier economy."
Contra: "Thé qualité officielle the images"
Pro: "The entertainment options were great."
Contra: "Seats are so cramped. I'm 5'3" and could use either arm rest because both people on either side spilled into my seat."
Pro: "crew great comfortable"
Pro: "Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!"
Pro: "The crew was excellent."
Contra: "The snacks that were handed out prior to landing were not very good and it looked as though a lot of people in our section felt the same way. Also, there were a lot of empty seats in the comfort and premium sections, but non of our gold medallions were offered an upgrade."
Pro: "The cue lines per zone are the most brilliant idea!"
Contra: "After boarding began there was a backup after the gate en route to the plane. No explanation. The plane left an hour later than scheduled but seemed to arrive close to scheduled time."
Pro: "Great seat. Comfortable. Quick boarding."
Contra: "Asked flight attendant to wake me for breakfast....forgot. Long wait for bathroom,"
Contra: "Better in flight entertainment"
Contra: "Air conditioning too cold. Wasn't offered an evening meal. My luggage went missing and I'm still waiting for it to be delivered."
Pro: "Crew was very nice and the food was excellent."
Pro: "The staff were very helpful and professional. The air hostesses regularly checked if I was ok and showed concern when I wasn’t. They made what seemed a bad situation seem bearable."
Contra: "The food was not very nice and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Contra: "The plane (Boeing 777) is packed like a sardines can, with 10 narrow uncomfortable seats across in Economy Class. The crew didn't even bring water for an 1,5 hr into the flight! The plane was very hot, with very little air flowing through the salon. Food was bland for dinner and inedible for breakfast. The crew was barely there, and borderline rude when asked something."
Pro: "It was on time"
Contra: "Hard seats Boarding was 35 min delayed"
Pro: "Food was good and again, staff were friendly and professional. Flight was on time and efficient dis-embark mentioned."
Contra: "Slight issue with headphone connection, was not the only passenger."
Contra: "The food was the worst airline food I have ever been served. I could not eat it. This is very disappointing for an airline like AirFrance which usually serves very good meals."
Pro: "The service was very professional."
Contra: "Everything went well."
Pro: "Food and service was good and price was acceptable"
Contra: "Very long route"
Pro: "Staff pleasant and courteous fine meal and beverages! Arrived ahead of schedule in Bucharest!! Overall a very pleasant experience!"
Contra: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Pro: "What’s not to like!"
Contra: "The airlines didn’t even notify the passengers with the connecting flight. As the arrival was little late, all the passengers have missed their connection flights in Toronto and there was no notification or communication made on the new flight. When I went to the Air France counter in the airport, the staff has gone for the day and trying to get a hold of telephone rep took 2-3 hours and I by the time I found about my new connection, I was already late. Somehow I managed to get to the Terminal 1 and when I spoke to the lady (indian) at the Check-In counter, she has refused me to Check-In because i slipped the line up. The people in the lineup didn’t have any objection and they let me go first for Check-In as I’m already late to my flight. I wante to say something to her, but I’ve controlled my frustration. Luckily the other person in the Check-In counter offered to help me Check-In. Here is my word to the Indian lady staff “F**k You B***h” - learn some people skills."
Pro: "The food, the service and everything else is fine, quite good."
Contra: "However, our baggages were 1 day late. Your missing baggages would deliver to you 1 day later, for some maybe 2 days later...Quite a few people said that it's been always like this with air Aeroflot if there is a transfer flight."
Pro: "It was Amazing staff helpfull and fresh.. love it"
Contra: "Flight of almost 3 hours was not entreteiment at all just magazines."
Pro: "Boarding & crew (inc ground staff & check-in) all good."
Contra: "Food not great - not all menu options available. Limited choice of drinks. Very small, low-resolution, seat-back screens with a luggish & outdated interface. Limited choice of movies."
Contra: "Some toilet facilities out of order and some slow service"
Contra: "Cramped, no cabin bag space, late departure with no communication and lost checked luggage. Not a great Air France experience."
Pro: "Crew very professional and nice food Boarding process well organized"
Contra: "Poor seat comfort in business class and no entertainment for a flight lasting more than 1h"
Pro: "The price 50€ cheaper than the other operators. Quick flight. Kind crew."
Contra: "Lack organisation for checking. No difference if you have done the checking online. No breakfast on a 7am flight though included in the price."
Pro: "Very old plane with very poor screens where images was horrible"
Pro: "Crew was great."
Contra: "Food could be a bit better. White bread is unhealthy."
Contra: "Clean. Courtesy of staff on plane."
Pro: "It didn't take longer to board! Crew with great attitude Take off and landing were just great"
Contra: "My sandwich, it contained too much pepper, I mean too muuuuuch My narrow seat No entertainment"
Pro: "Premium Economy on AF Boeing 777 on this route is not "a little less than Business", but rather "a little more than Economy". Seats, in a 2-4-2 configuration, are hard but OK, as well as the pitch. Good screens and entertainment."
Contra: "With the main meal, AF serves only "ordinary wine", This looks and tastes cheap. On the same route and class, Vietnam Airlines serves premium wines, a nice touch that would not cost fortunes to AF! Also, the "Asian" choice for the main course did not look and taste like the real thing."
Pro: "Crew was friendly and polite, both beverages and an excellent lunch was offered."
Contra: "A delay was not ideal but nothing to worry about since the flight arrived on time."
Pro: "Service was much better than on the flight from MIA to CDG 3 weeks before - that was very poor. Entertainment was excellent - great selection of movies. Premium Economy was definitely worth the upgrade cost."
Contra: "Boarding was a complete debacle - no control over who went where. Sky Priority line was full of 50 people who weren't Sky Priority, and there was only one person checking passports. The two people at the desk didn't care when I noted this. We were called to the desk in advance of boarding to check passport information. When we got to the check in line, we were taken aside for more passport checking, even though we are US citizens with Trusted Traveler status in the GOES program. We were one of the first people at the departure lounge, and one of the the last to board."
Pro: "Friendly crew and exit row had nice legroom."
Contra: "Ran out of the (already not sufficient) salty crackers and, as the flight had been delayed, we had a one packet of cracker 'lunch' at noon... the flight really should have had a sandwich or at least something slightly more substantial."
Pro: "Boarding sevece was very nice and helpful Thanks so much"
Pro: "Disorganised and slow"
Contra: "Couldn't organise a booze up in brewery. Baggage offload took forever"
Pro: "Loved the lovely food and wine from Air France, they even serve fresh french bread with camembert, ice cream, champagne (in economy) and brandy with your coffee!"
Contra: "The cabin on the 777-200 was far too hot (about 25c) and with no individual air vent I found this unbearable on a 12 hour flight. And despite the flight taking place entirely during daylight hours and leaving at 10:30 am, inexplicably we were made to all pull our blinds down and the lights went off after a couple of hours - in the middle of the day and for about 8 hours! So although I had paid for a window seat there was nothing to see apart from the window shade. As it was the middle of the day I could not go to sleep, the person in front of me reclined fully so for me the flight was a hot, claustropobic, dark hell. An utterly miserable experience. I felt like I was going mad, trapped in my own little cell."
Contra: "The company failed to transfer my checked-in bag to the next flight during the transfer apparently"