Pro: "Easy on and off. Nice crew."
Contra: "Seats too narrow for long business class flight."
Contra: "Allway i am traveling in emirates. My favvorite travels.food alway gpood.and comforts."
Pro: "Nothing, weren’t even allowed on the plane."
Contra: "Should have let me on the plane."
Contra: "The seats are a little tight and I paid for a bit of a larger seat. Next time I will upgrade for more room."
Contra: "Solid flight. Emirates always delivers. Nice snack meal on 60 minute flight."
Contra: "Nothing as such"
Contra: "Emirates didn't allow me to get onto the plane with my 7 lb carry on because of weight issues in the plane. After bargaining few minutes, they were not convinced and only let me get onto the plane with my backpack."
Pro: "I like the most........ very comfortable take off n landing .... special compliments to the captain.... I specifically told this to an airhostess"
Contra: "Everything was good"
Contra: "Boarding from connecting flight was manic, gate closing as we arrived only to then sit on the plane for about 40 mins before it moved. Extra leg room seats at extra cost are near toilets and watching the comings and goings from there is not pleasant. Staff ok but nothing special, left waiting with forms for lost luggage, little explanation. Plane decor looks tired, seats narrow. Luggage lost. Know why I like to fly Thai airways"
Pro: "Not much"
Contra: "Flight attendants not friendly, some downright rude and looked like they hated their jobs (bumped into seats, rushed service, visibly irritated when people would ask for assistance), my video wasn’t working properly and was told “it’s an old plane, there is nothing we can do, it will be retired soon, we can get you some you some magazines”, food was terrible."
Pro: "Movie choice"
Contra: "Noise, attitude, boardinv"
Pro: "I liked helpfulness of staff that took care of my 11months old son"
Pro: "Flights on time /comfy seats and crew"
Contra: "One particular airhostess was little rude ..too much wait time in Dubai"
Pro: "I didn’t die in a plane crash"
Contra: "We were offered no form of refund, miles, or anything after a 6 hour layover. We paid for a hotel for the night (we should have landed at 1am) and instead landed at 7am, so we had to completely skip our hotel and had no sleep for the wedding the next day. We’re out of $120 for the hotel we already paid for and the staff gave us no help in form of compensation."
Contra: "Food did not meet the usually high standard associated with Emirates . The menu was bland and the main course was served cold."
Pro: "We had good seats & crew were friendly, but not as good as the Sydney to Dubai crew"
Contra: "The lateness of our departure with no reason given from Dubai."
Pro: "entertainment is great."
Contra: "food is the same as last flight."
Pro: "Friendly staff and on time schedule"
Contra: "Tight leg room"
Pro: "On time"
Contra: "Crew attitude. Business seat was broken and they could have cared less. Business Class on A380 is a joke. Narrow seats, too few disorganised crew arguing amongst themselves and a bad attitude off at least three of them."
Pro: "The flight itself was fine"
Contra: "But the next morning I became violently ill and had to be hospitalized. Before we took off Emirates reported they were deciding whether to remove a sick passenger from the plane before taking off, which they ultimately did. I wonder if everyone on the flight got sick."
Pro: "Everything. The service, food, entertainment. This airline is phenomenal!"
Contra: "Airport staff were not very descriptive or helpful with directions. Talked to me like I was dumb...."
Pro: "boarding was organized"
Contra: "not enough time for changing flights, had to run to other terminal"
Pro: "Crew is friendly and good service"
Contra: "Emirates did not honer the cost of the Hotel night in Dubai. Neither Kayak, nor Emirates advised us to book the hotel within 24 hours of flight time. We called Kayak, they have Zero customer service. We called Emirates, they blamed it on Kayak. They said that they should have advise us to book the Hotel at least 24 hours before departure. We ended up paying for our Hotel and meals and it should have been coveted by the Airline. Randa"
Pro: "Crew onboard - do great on a very busy route Punctuality- on time departure & arrivals"
Contra: "- older planes - no amenities like pillows, blankets , kits - food is geared towards spicy, with no options for anyone who prefers a lighter continental option. - touchscreen did not work. Constantly having to tap hard is probably annoying to the person in front, also Worry that the TV heating up is probably not great for the head resting on the seat"
Pro: "Had a wonderful trip with many pleasant surprises - kind and efficient crew, tasty meals and a variety to choose from, cameras to see the outside at all times, and special treats for kids (photo, travel pack, meals, etc). Looking forward to the next trip on Emirates!"
Pro: "I traveled between New York and Chennai with layover in Dubai. 1.Flight experience was excellent between Dubai to New York (JFK)"
Contra: "1.the seat that i had on Flight from New York to Dubai was cramped,it had a decent entertainment system though. 2. Between Chennai to Dubai ,Flight experience was not good, Seating and entertainment in particular was not good , it was too cramped and too much glare on the TV screen, probably because i had a window seat."
Pro: "Entertainment & food options, onboard service, seat width & leg room (I'm just under 6 foot)"
Pro: "I like the meals"
Contra: "It is hard to request a window seat"
Pro: "It's a classy, professional operation with new, comfortable, very well-equipped planes, high-end entertainment options, an international crew, and many small comforts that really add up to a better experience."
Contra: "Very cold. Limited new/quality music to choose from..."
Pro: "As comfortable as one could hope for a long haul economy seat."
Pro: "Wifi was working ok"
Contra: "They ran out of the dish I wanted to order. We stayed for 45 min in air prior to landing although the captain advised were 30min ahead of time, we ended up landing 15 minutes later than the expected arrival time"
Contra: "I waited in queue for almost 4 hours to get past security. While watching people cut the line, airport officials taking bribe and allowing some people to cut the line and more. i did not have enough time to purchase from the duty free store in chennai and since my flight from chennai was late it landed late in Dubai so I did not have any time to purchase anything in dubai duty free before my connecting flight. I reached airport 4 hours before departure and I get treated like this, horrible service."
Pro: "The entertainment system had plenty of variety and choices."
Contra: "Very poor service, terrible food. Flight attendant spilled juice on me."
Contra: "No one weighted my cabin bag while checking in. Before the security control, Emirates ground staff stopped me and weighted my cabin bag that was 8.4, around a kg extra. They didn't allow me boarding until I threw 4 shirts to the garbage and I reduced the weight. Staff was just unbelievably rude."
Pro: "A380 is great, roomy even for coach. Food is great as always."
Contra: "While most flight attendants are decent, a few are just not that great...making loud noises at the attendants compartments and chatting around while flyers are all sleeping, kick around garbages which makes loud noises too. Also the TV screen is a little hard to pull up at the front role."
Pro: "I enjoyed every thing."
Contra: "In Kenya we was waiting to get a seat from Dubai. That was not good."
Pro: "Flight was on time. Service during flight was outstanding."
Contra: "The chair should be more inclinable. In long journey it is strenouos"
Pro: "Everything was fine."
Contra: "Everything was fine."
Pro: "Staff were great. Food was good."
Pro: "Amenities and food, customer service."
Pro: "good baby gifts"
Contra: "a bassinet brought for 40 minutes before landing. Forgot to feed. I had to demand a meal for me and the baby and toddler. In the cabin cold. With this flight crew the flight attendants did not like."
Check the experiencing staff for gov staff may be more better...???
Did not get bassinet seat for my infant. Qatar airways sold the bassinet seat to adults and we travelled with our infant on our lap
This company violated my ticket terms in the form of canceling my flight while failing to notify me about the change. In an attempt to resolve things, they put me on an earlier flight which I reasonably missed even with my best efforts to catch it. It would have made a bit of sense if they changed my flight forward not backward, and they did all of that without even telling me. I've actually had to wait for the following day to catch a flight.
There was an aircraft change (which caused an uncomfortable flight) in the last hour and was not given an option in advance to switch flights.
I needed to change my flight and your company made it extremely difficult. The customer service for kayak was completely UNSAT.
Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
Very good service, all were ok/excellent
Pro: "Services are the best"
Pro: "Very organized flight , staff , etc"
Pro: "Crew was awesome"
Contra: "Food quality need to improved"
Pro: "Very attentive and efficient"
Pro: "Everything was great, as the flight wasn't full, so we could relax"
Contra: "Lights did not work, so diner was guessing whats was in the tray"
Pro: "Leg room and cleanlness. Polite crew members"
Contra: "No entertainment. Very old movies and mainly in other languages not English. None for blacks to watch or listen"
Pro: "Friendly and beautiful crew (specially one air hostess) lol"
Contra: "too long flight"
Pro: "food ok, economy seats not too bad"
Contra: "old entertainment system. Tight connection and first flight was late, so we got bumped off our connection (they literally removed our names from the flight, even though we could've sprinted through the airport and made it if they waived the 20 minute before departure gate closure). It was an exhausting and long wait for the next flight and I did not think it was well-handled. Staying in a hotel is not a great option, because it takes 2 hours to get out of the airport, another 2 hours cushion to get back in time."
Pro: "The crew were very friendly"
Contra: "I was made to gate check my hand luggage."
Pro: "Food was quite good along with service"
Contra: "No entertainment or tv monitors - 6 hours of no movies!!!"
Contra: "I was moved from the front to the very back upon checking in at the gate due to "Weight and Balance" issues. I was able to move back to my original seat once in the air, but there was no forewarning of this even with advanced purchased tickets. Just a hassle since this flight was long and all I wanted to do was get some rest."
Pro: "Fabulous service from start to finish Excellent cabin, spacious & impeccably clean Super choice of food and drinks We travelled in the business cabin which I have to say, rivals many so-called 'First Class' products. The crew were courteous, addressing us by name and nothing was too much trouble."
Pro: "The crew were very friendly and helpful."
Contra: "It seems the major airlines use older aircraft when the destination of the flight is a third world country(or Africa). The seats aren't as comfortable and the entertainment system (screens) are not as good as a Qatar and Europe bound flights."
Pro: "Nice menue, friendly staff, very comfortable seats"
Pro: "US airlines should model Qatar. New plans with exceeding long courtious staff who are happy to make your flight as comfortable and pleasant as possible."
Contra: "The food was actually very good, nothing was an extra charge and the flight attendants were wonderful. US airlines should really do a better job!"
Contra: "Did not make this flight."
Pro: "Service was excellent with very polite staff."
Contra: "Front seat anchors were right in the middle of the leg space in 777 which is kind of dumb for Boeing guys."
Contra: "Seat to LA was broken"
Contra: "Flight was delayed for 4 hrs"
Pro: "Great service. Courteous staff"
Contra: "Outdated IFE-overhead screens. Biz customers get iPads preloaded with movies"
Pro: "Excellent flight , seats, food"
Pro: "It was booked for my elderly parents and they were very pleased by the service they received."
Pro: "Office staff was cooperative Overall flight was good"
Contra: "Ground crew was rude in behavior - not all but briefing counter staff"
Pro: "Friendly staff. Good food."
Contra: "Unlike my flight from US to Qatar, this flight was outdated and their video streaming touch device was old."
Pro: "Staff were professional, food was good and seats were comfortable."
Pro: "The crew on my side of the cabin was very good."
Contra: "Not having available air for the center seats made our flight a truly awful experience. The older style seats are actually more comfortable for taller and larger people. My wife was virtually ignored by the male crew on her side of the aircraft."
Contra: "The trays of water could come around more frequently"
Pro: "I liked the food, the crew, and the team at the airport was nice and professional. There was a air host by the name of Zaid or Zain and he was from Bombay. Really nice person and very easy to talk to."
Pro: "Very helpful staff both ways, an experience that we rarely see in major airlines these days. We will definitely fly Qatar airways again."
Contra: "in flight entertainment interface can be improved to be more user friendly."
Pro: "The flight was not full so there was room to stretch. And the crew was more friendly because they were not overwelmed."
Contra: "We didnt travel on qatar airlines we travelled on airlines from chilie but the staff from qatar airlines"
Contra: "I had a business class ticket, when I wanted to order the food they said it is finished! and that was the only vegetarian meal in the menu."
Pro: "Excellent service on all 6 legs of the itinerary. Great selection of food and wine and entertainment. Superb seating layout in business."
Contra: "Frankly nothing!"
Pro: "I travel a lot and the employees were the best I have seen in over 20 years. I had special needs and they were very attentive."
Pro: "Everyone on board was pleasantly and helpful and that goes a long way."
Contra: "No good movies on the flight. The crew hardly interacts. The food sucks and they served sausage to me even though I was a vegetarian and they said they didn't have anything else. The headrest kept falling off ."
Contra: "not friendly staff delayed and no help. cost me so much did not get anything"
Pro: "Very friendly flight staff."
Pro: "The flight attendants were very nice and friendly. Qatar airlines also provided tons of food. Lastly the tv/games was a good source of entertainment."
An hour and a half late, which forced me to miss my connection to next flight.
The crew was very helpful on the plane.
Contra: "It was full, Ben if Lufthansa said on their website that they keep physical distance for passangers! Liars!"
Contra: "Extremely unfriendly staff at check-in. Boarding was chaos."
Pro: "Amazing crew and service."
Contra: "Seat space extremely low for tall person."
Contra: "A delay due to an electrical storm prevented us from taking off for over an hour which we had to wait to end on the plane."
Pro: "S380 nice plane"
Contra: "Food lousy Late leaving Singapore caused much difficulty"
Contra: "Need air flow, seats were extremely uncomfortable, delayed flight. Munich airport staff was rude at the Business Lounge. Lied to us."
Pro: "Cabin crew was very helpful and polite"
Contra: "I’m not sure how I feel about the embarking and disembarking in the “presidential” style. (the use of the stairs outside of the planes, and the shuttle rides)."
Pro: "The food and complementary drinks were perfect. The staff was kind and attentive. There were many movie and television options."
Contra: "The seats reclined too far making me uncomfortable."
Contra: "Flight was delayed"
Contra: "No LH flight details in the E-ticket from Dus. to Bkk. I have to contact Thai Airways for more details. Too short time for transited from Munich to Dus. and I missed flight, luggages didn't arrive with my new flight. Very very very bad experience with this booing by this website and I absolutely not accommodate with this web again."
Pro: "Lufthansa is a great airline. My problem is Kayak, who sold the tickets to us."
Contra: "You, Kayak, sold me economy tickets. When I checked in online I saw it for the first time that our tickets were Economy Light. So even though we are Frequent Flyers, we payed $220 for three checkin luggages. I intend to dispute this case."
Contra: "I din't like the fact that Lufhtansa company uses double standards for the countries where they have their flights. From USA, San Jose, Ca, to Frankfurt, Germany everything was good (flight on 08/31/2018 - 09/01/2018). They have been very profesional, beganing wih the boarding time untill the arrival in Frankfurt. The flight to Romania was a different story. They haven't been very professional at all. The flight had a delay and nobody said a word. It was just a clerck there who didn't tell to the Lufthansa passengers for a while anything about our delay. So, finally, he said after 15-20 minutes that our fligt will be later, 20 minutes, than the scheduled time on our tickets. They seemed do not care too much about the Romanian passengers."
Contra: "getting fine from DC to Munchen and Munchen to Bucharest, 7 h delayed but we get to Romania. - when waiting for the luggages, guess what? Both luggages are missing. -made the complainment, now we are waiting to show up in Romania and to be delivered at home. -went to pick up the rental car, because of the plane delay, they gave our car away. -after trying several companies, we found a car, 3 times more expensive, but we have a car....yeeyy"
Pro: "The flight crew was amazing and the overall experience was great."
Pro: "The food was pretty decent."
Contra: "The seats are uncomfortable and do not recline. The plane was old. No entertainment. For the money look elsewhere."
Pro: "Cabin was clean"
Contra: "Boarding and airpot staff were horrible: rude, chaotic experience especially in Munich and Frankfurt. Main issue was rude staff... No concept of customer service ."
Pro: "Served sandwiches even though 1.5 hour flight."
Contra: "Slow and unorganized boarding. Crew was not outwardly friendly."
Pro: "The crew helped my mom very much with her ansiery and were with her at all times."
Contra: "I bought the flight for my mom and she is handicap, the flight got delayed and they wanted to leave her in Frankfurt for 2 days because there was no more flights to the States, in the end they found a flight to Washington DC, she was coming to Miami. She is an old woman who gets lost and I had to order assistance for her, in Washington DC they opened her bags after that they lost the bags, she had medication on them and it was a nightmare to get them back. Im really upset and I don’t think That I’m going to book with this aero line again."
Pro: "Excellent service during the two hour trip. No complaints whatsoever!"
Contra: "No headrest screens for entertainment but I had my phone and downloaded movies and shoes prior to leaving the US."
Pro: "Went smoothly and without delays"
Pro: "Everything is good"
Contra: "Food use to be better"
Contra: "Will need to add more recent movies for entertainment"
Contra: "I haven’t received my luggage and I have been in Mumbai for almost 3 days!!! I have to buy new clothes and plenty of toiletries, I have only had 1 phone call from the airline to tell me my bags never left SFO!!! Wtf!"
Pro: "W we’re a few minutes late and they waited for us. We truly appreciate their cooperation. 5 strat services."
Pro: "Efficient boarding, friendly crew."
Pro: "Very nice personals, I'm so happy."
Contra: "It seemed llike the boarding was rushed and a bit hectic."
Contra: "Didn't happen yet."
Pro: "The lady at the check-in at the Atlanta airport was extremely nice and extremely helpful"
Pro: "N-o entertainment"
Contra: "There is no entertainment so I do not know it should be rates."
Pro: "Very friendly crew, smooth flight ( great pilots)"
Contra: "Food was carb heavy. I wish you would offer more protein and vegetable choices."
Pro: "United airlines a319 was quite shakey felt uncomfortable whereas the Lufthansa connection with the a320 was way better only a bit shakey but felt comfortable and enjoyed the flight."
Contra: "United airlines connection was quite bad. Was 15 min late but didn't really mind it"
Pro: "Everything was good."
Pro: "I fleweconomy. Flight on time. Boarding was quick. Food is so so bordering to poor. On the plus side the portion was small and is good when want to go on diet."
Pro: "The plane was parked away from the gate. We boarded the service bus to get there 20 minutes before departure time. But it took more than 20 minutes while mid way waiting for clearance to leave for the plane. The service bus did not turn on the AC while we waited even though we complained. We were suffocating. There was no entertainment on the plane."
Pro: "flight was on time and the crew was wonderful"
Contra: "Plane was"
Contra: "Entertainment center was not working properly. Had to be rebooted twice."
Contra: "I missed flight to Los Angeles because of laziness and carelessness of Lufthansa employees. I came with the train on 12/26/16 at 8:33 am to catch flight to Los Angeles at 10:05 am. I had plenty of time. As soon as got of the train I got into line to check my luggage. I had boarding pass already. Line to check luggage was huge with 2-3 clerks to check luggage for all US flights. After while I complained that I will miss flight to several clerk who were standing around talking on the phones all the time but answer, if I got one was, sir you will be fine. After one hour I got to security check line which was equally long. I complained again no response. With probably 20 minutes left I cut the line on my one mad as hell. I got at 10:00 am at the gate and some older lady was like " Sorry sir we closed the flight". I said "What do you mean, it is 10 am and flight is at 10:05am??? "Sir we sold your ticket" I couldn't believe her words. Anyway they sent me to Munich to catch flight to LA next day. Best part I HAD TO PAY HOTEL IN MUNICH BECAUSE LUFTHANSA DID WANT TO COVER EXPENSES. I don't know what happened to famous German organizational skills or this is just Lufthansa and her careless employees."
Pro: "The flight was on time. Boarding was easy. There was plenty of room for hand luggage."
Contra: "Seats were not super comfortable."
Pro: "The crew was friendlier. the plane was way cleaner than the previous one. The food was more decent."
Contra: "The crew wasn't too willing to help with the carry-on baggage, for example - I kept looking for a while for an available spot to deposit mine."
Pro: "Timely departure."
Contra: "Fruit and a muffin is not enough for breakfast."