Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
Pro: "Crew is amazing and very courteous. The seats were very comfy and food was awesome. Thanks."
Pro: "Comfortable cabin atmosphere"
Contra: "For extra bag their website says $200 per 50 lbs I was charged $250 instead for 50 lbs excess baggage. Food was terrible and coffee served was cold."
Pro: "The crew was very friendly, kind, and helpful."
Contra: "I couldn’t find any music that I liked - classical, soft rock, etc"
Pro: "Very attentive and efficient"
Pro: "Crew was superbly amazing which made flight enjoyable."
Contra: "Heating food with plastic containers is unhealthy and might cause cancer to people. It’s scientifically proven fact that plastic and heated food is carcinogenic. So please find other solution for it. Thanks"
Pro: "The seat was comfortable, and food was very nice."
Contra: "Nothing I could think of"
Pro: "Very packed and no leg space"
Pro: "Much better than average meals"
Contra: "more cell phone charging stations at the airport"
Pro: "Everything was good"
Contra: "Veg Food"
Contra: "Took long time to provide food & water."
Pro: "Crew is so helping and attentive , not like american or european carriers . A350 was one of the best planes Inflight dining options in economy was like premium economy Entertainment system was too good"
Pro: "The check-in for my first flight was great in Philadelphia."
Contra: "There are no lounges in Philadelphia that accepted my Priority Pass. Your economy passengers deserve options, which I have paid for. Movie options were not as good as expected."
Pro: "US airlines should model Qatar. New plans with exceeding long courtious staff who are happy to make your flight as comfortable and pleasant as possible."
Contra: "The food was actually very good, nothing was an extra charge and the flight attendants were wonderful. US airlines should really do a better job!"
Pro: "Food was very good and plentiful"
Contra: "Snack options were a bit limited for such a long flight"
Pro: "Plane was excellent"
Contra: "Original schedule was changed from Sunday departure to Saturday without notifying us resulting in a 12 hour stay at Philadelphia and a one day loss of our scheduled trip. So far no explanation from webjet."
Pro: "Staff was outstanding"
Pro: "FLIGHT ATTENDANTS WERE WONDERFUL"
Contra: "CRYING BABY BUT I UNDERSTAND THOUGH"
Contra: "Well I had 13 hours of layover. I was extremely tired and sleepy."
Pro: "Flight Attendants were really helpful especially when one of my child had a nose bleed, we had at least 3 attendants, tending to our needs when that happened and they did not leave until the situation was resolved."
Contra: "Seat not very good"
Pro: "I actually loved everything about the entire flight experience. Everything was awesome (Minus a 1-hour airport delay that was out of control of the airlines)."
Contra: "Nothing. Seriously. Tasty food, good movie selection, plenty of legroom, pleasant flight attendants, comfortable seats... good stuff. :)"
Pro: "Great travel experience. We flew economy. Spacious, good service, comfy, on time."
Pro: "Philadelphia-Doha was excellent and noticeably better than Doha-Bangkok. ood, service, condition of aircraft were all better in the PHL-Doha leg. I have done the trip a few times now so it is not a fluke. Odd that the Doha food (and I usually get the local dishes) is very so-so. I usually only take a bite or two. Not appetizing. The Doha-BKK staff was less professional as well. The trays of the main meal were left with the passengers so long, we passengers started to bring our own trays to the galley. The plane out of Doha was very tight so passengers in economy have that sardine experience. The cup holders did not work although they would have been useful."
Pro: "Excellent friendly service"
Contra: "Flight was delayed for 4 hrs"
Pro: "Everything was perfect! From boarding the flight, decor, hospitality, clean, comfortable and my special meal selection was always right. The flight attendants greeted me before meals and insured me that they received my meal order."
Pro: "Food is really good and you guys also have options for vegetarian people as well."
Pro: "The staff"
Contra: "As always the space"
Pro: "All the services were excellent. From the checking-in to the boarding. The flight crew could not have been more helpful, courteous and polite. Food was great on board."
Pro: "The business cabin and the customer service was superb."
Contra: "The food"
Pro: "The service was okay"
Contra: "Hi I travelled on 7/16 from Philadelphia to Cairo through the Jordanian airline . Unfortunately the luggages didn't reach to Cairo airport with me . 3 days later they told me that the luggages in Jordan and I have to travel from Alexandria city to Cairo to receive my luggages . When I went their , I found my luggages were opened and missing much items . I made reports on the airport. The employees in the airport they wondered why the opened the selling box , and the box looks empty. The weight for this box was 32 kilograms in the time of shipping. And I paid $400 for extra weight . But when I received it was like 20 kilograms. Plus I paid $350 for Qater airline for shipping 3 luggage . That's means I paid $750 for shipping 3 luggages and I received it looks empty . I need refund for all shipping and $5000 for damages items , or I will complain this airlines through the American court . Thank you"
Pro: "Had a great experience with this flight"
Pro: "I liked the pilot and staff. The workers were very friendly. P.S I loved the food"
Pro: "The crew was extremely professional. The stewards were beautiful and young not like on US flights.."
Contra: "The seats were very uncomfortable, My tail bone was hurting badly and sitting on pillows did not provide any relief. The food was terriable. Not much choice."
Pro: "Crew was great; plenty of space to stretch out"
Pro: "The service during the flight was excellent, workers showed all kind of concern and care. Thank you."
Pro: "I have never had such an easy long distance flight. Hope to fly with Qatar again!"
Pro: "It was the first time using Qatar Airways and I'll continue doing so in the future."
Pro: "Journey was ok."
Contra: "Flight was on runway for more than 45 mins. I had to run to catch my connecting flight. If the flight had to wait then why on runway after landing. Anyways I barely caught my connecting flight."
Pro: "This trip was nice. I will fly Qatar again"
Pro: "Good though. But not too comfortable with indiscriminate change of seats. Was held up in Doha because my seat was changed."
Pro: "The Boing 777."
Contra: "Flight attendants English very poor."
Flight was canceled and had to stay overnight
Pro: "All was Good, no special negatives."
Contra: "Not worth my time to comment."
Pro: "I like the atmosphere of the Swiss airline company, checking in, flights was excellent"
Pro: "Customer service"
Pro: "I was in business class and it was great. The staff the food and the seats were awesome."
Contra: "I booked through Kayak and when I arrived at the airport Swiss air had no seat available for me. I was forced to upgrade to ensure a seat."
Pro: "This was my first and last time I will ever fly with Swiss airline-it’s been 4 days and I still didn’t receive my baggage and I had all my medicines in them,that’s including my carry on bag too,because it was taking from me @ the gate and I was told I will get it at my final destination,which I didn"
Contra: "I just would like to get my baggage- which is been 4 days since my arrival and they can’t even tell me where they are at!!!...."
Contra: "Flight was late"
Pro: "Friendly crew"
Contra: "Very good overall"
Contra: "Avoid spilling coke on the passengers"
Contra: "Everything was great"
Contra: "The boarding by groups could improve the process"
Pro: "האוכל והשירות מצוינים והטייסים מצוינים"
Contra: "מקום ישיבה צפוף מידי"
Pro: "Very positive experience."
Contra: "Flight was delayed because of a flight late arriving from Barcelona. Unlike an international flight...no entertainment & only a slight snack food. Still highest marks for the crew and the service that they provided"
Pro: "TV screens and movies. Food was great."
Pro: "Always on time and professional crew!"
Contra: "Delayed, bad entertainment system, lost our luggage"
Contra: "Kayak sold me a “lite” ticket on Swiss, but never mentioned that it didn’t include baggage. Even though Swiss is Star Alliance they didng count my Star Alliance Gold status for free bags and didn’t offer an upgrade. Zurich was incredibly hot and the airport didn’t have air conditoning anywhere. The boarding was worse than Ryan Air. The plane was okd and super uncomfortable. staff was rude and not at all helpful. Swiss is definitely a budget air line!!!!"
Pro: "I was flying business class so staff, food, etc was excellent"
Contra: "I do not understand why arriving to checkin with 90 min, on a DIRECT flight, in business class they can decide to not lead luggage at ZRH. We had to wait for all luggage to come out, then go to lost and found, what is more puzzling is that then they tell you the luggage will be loaded on next flight, arrive at night, but will not deliver it until after 3PM on next day. This is flying business class. Swiss begins to feel like a low cost"
Contra: "It was so hot in the plane and there were no air vents to keep air circulating."
Pro: "The entertainment and food was very good. I also think having fresh fruit available in between meals is one of the most appealing things about SWISS."
Contra: "For some reason, one of the air hostesses refused to let me use the restroom. For over five hours I tried to use the restroom and she kept yelling at me to sit back in my seat, in spite the fact that several other people were using the restroom and several other people were up and moving about, she singled me out and wouldn't let me get up without harassing me. Eventually I appealed to another one of the flight crew who allowed me to urinate, but it was over five hours I had to pee and was inexplicably not allowed to."
Pro: "I love Swiss Airlines, would definitely book with them in the future"
Pro: "Crew was great. This flight is what I would expect from Swiss."
Contra: "Always when one sits in the back of the plane, they run out of one meal. The food was ok. Not sure why they serve ice cream and cheese as a snack."
Pro: "Seats were comfortable, air crew was friendly, helpful and patient. The food was actually really quite good. Entertainment kept my little ones occupied and seated."
Contra: "There were quite a lot of in-flight announcements by the flight crew - which disrupted the in-flight entertainment and irritated the little ones. The garbage dispenser in the bathroom seemed a bit small for the task."
Pro: "Courteous, welcoming crew. All good"
Contra: "No entertainment"
Pro: "Swiss is always a tad nicer than the alternatives"
Pro: "I thought Swiss did a nice job. The people were kind and the service was excellent. The meals were great. I never wanted for anything. The entertainment was also very nice."
Pro: "The chocolate"
Contra: "The entertainment system in the main part of the plane was not working luckily I had a good book otherwise I would have been very upset."
Pro: "Relaxing, good entertainment."
Contra: "Paid for upgrade seat and did not get the seat. Flight crew polite and professional."
Contra: "Seating and foot space was uncomfortable to me."
Pro: "We were worried based on negative reviews on SWISS we had read prior to our trip, but they were WONDERFUL!! We flew coach from MIA to CRETE, two stops and 13+ hours of flying. The seats were as roomy as coach gets, but comfortable, reclining further than Delta or AA in my opinion. The food, drinks and snacks never stopped and were tasty!! Including a delicious Swiss chocolate a the end of your flight! They were so attentive! The attendants were all kind and polite. In fact, we had someone sit in front of us on our flight home who culturally didn't bath/wear deodorant and VERY malodorous and we asked the flight attendant if we could move. As soon as everyone boarded and she found two open seats for us, she moved us right before take off and we had a wonderful, great-smelling 10.5 hour flight!! LOL"
Contra: "There seems to only be 4 (plenty) bathrooms right in the center of the coach area of the plane, but with the flight attendants constantly serving drinks and food, you really had to time it so you could get to the bathrooms when they weren't in the aisles. Trust me though, this is hardly a negative and I will happily fly SWISS over and over!!!"
Pro: "the punctualty"
Contra: "little space betwwen the rows, bad food no entertainment and a very unfreindly crew"
Pro: "Same as above, we were really pleased with the service and the food, and the crew was great!"
Contra: "Seats a little close together but not terrible."
Pro: "fast, all good"
Pro: "Friendly and attentive staff, plenty of good food and beverages. Comfortable seats"
Contra: "There wasn't anything bad"
Pro: "Great kosher food! Very kind attendants."
Contra: "not enough foot room."
Contra: "On my return journey I was told at check in that there were delays that would mean missing my onward journey from Zurich. I was then rerouted through Istanbul with the promise that I would be well compensated for my troubles. I was told that I would receive a certain amount for every hour I was delayed from my original arrival at end destination. Well I arrived 8 or more hours after I had originally expected (and the reason I booked with Swiss Air was because of the timing and the apparent luxury of the flight). Once I got back home and tried to pursue this amazing compensation I received some of the worst customer service ever and received 0 compensation for the experience. Very disappointed and will never fly swiss airlines again."
Contra: "Confusion at boarding due to delay & Difficult to hear announced in the crowd & noise."
Pro: "Very positive opinion about the flight."
Contra: "The most of the passengers are Russian speaking. It will be good to make all the announcements in Russian language also."
Contra: "We didn't had entertainment"
Pro: "on time flight; friendly staff"
Contra: "a little warm before takeoff; I did online check-in and I did not get the SMS with the link to download boarding pass; tried twice and didn't work; I've got in on email as luckily I had access to an wifi"
Contra: "I have used the same carryon on several trips & only Swiss would not let me carry it inside telling me it was a bit high. Disappointed & surprised since never before I was told I had to check-in my carryon containing some essential items."
Pro: "All the meal and snacks were excellent! The crew was friendly."
Contra: "It was too warm during flight, not enough air flow. The lights are too bright and spread light to passengers during "sleep" time. The remote controls for the TV's need to be cleaned. Passengers need to be reminded to not open windows during "sleep" times"
Pro: "Almost everything was good. Crew was friendly and courteous."
Pro: "The boarding process was well organized. The crew was overall pleasant."
Contra: "Check in time at the swiss ticket counter exceeded one hour. Too little space per seat. At breakfast, I was asked by the steward to bring my seat forward (presumably so that the people behind me could have more space?), when the people in front of me were reclined: my face was literally centimeters from their seat, which made eating breakfast difficult and unpleasant. The breakfast rolls were clearly not fresh and we're tough and dry, inspite of having been heated."
Everything went as expected. Masks were worn, passengers were cooperative, flight was on time, unboarding was uncannily orderly. People remained seated until the people in front of them stood to gather their belongings. It proceeded as a wave almost. I've never seen anything like it. It was like being in the Twilight zone. Boarding still allows about half the plane to board first (passengers with kids and needing help, priority and first class, diamond, sky something or other, military, etc.). Then they board from back to front. Half the plane is already on board so I'm not sure why they bother.
Contra: "Great flight. No issues."
Contra: "Breakfast could have been offered."
Contra: "The Entertainment display didn't work."
Pro: "Missed it"
Contra: "Give back money"
Pro: "Very nice crew, precisely respects the flight schedule"
Pro: "Overall the flight was very comfortable."
Pro: "Friendly crew. Landed early."
Pro: "The flight was average, but the quality of travel on Delta this year has been the worst I’ve ever seen. It’s average at best and I’m considering going back to American because I have yet to have a true Delta flight consistent with previous years, the whole reason I switched to Delta."
Pro: "Seat was comfortable"
Contra: "The temperature, it was kind of hot."
Contra: "Safe and happy travel!"
Pro: "Good communication about weather and delay"
Contra: "No delay. Consider dropping the $75 standby fee."
Pro: "Not much I liked"
Contra: "The crew were the worst Delta crew I’ve ever had. Sat 1st class and waited 1 hour from sitting in my seat untill I was offered a beverage. Asked for a snack and was told to wait until the basket was brought around, 20 minutes later. Asked for coffee, it was terrible and served with attitude."
Pro: "VERY small plane and small narrow seats"
Contra: "Yes...not change my flight at the last minute and causing me to miss my connecting flight. Then making me reschedule my flight with only options that I now have (2) layover and then arrive in Korea another day later, that then caused me to miss my college orientation day!"
Pro: "small and uncomfortable"
Contra: "respectful size seat"
Pro: "On time this time"
Contra: "No video screen"
Contra: "The comfort seats are not that comfortable"
Pro: "This was my daughter’s first solo travel home from college. She said the staff was helpful and kind. She loved that the flight was not over crowded. It was a smooth flight."
Contra: "Only negative thing she could say was her flight was delayed an hour. But that isn’t terrible considering all the holiday travelers."
Pro: "Good customer service in person"
Pro: "chwcking in was very easy."
Contra: "No in board beverages. On flight from RDU to PHL beverages were served."
Contra: "I had a 4 hour layover in Minneapolis, there was another flight to Denver that I meant I could’ve been home three hours earlier had I done standby, but because I had a cheaper ticket I was not allowed that opportunity. That makes absolutely no sense to me seeing as my flight was packed. I’m sorry my flight saved me money"
Pro: "Not like"
Contra: "I have Sky Team Elite Plus Platinum but not fare anything!"
Pro: "Ease of check in and friendly people"
Pro: "Delta provided great entertainment options and it felt like endless food and drinks. The seats were also a bit more spacious than usual"
Contra: "They cancelled my ticket and did not inform me. Horrible exlefywith JustFly.com Beware of this organization"
Pro: "The exit row seat on this leg out of PHL to SLC did recline! No need for Delta Comfort+ unless you want to get off of the plane ... faster."
Contra: "For some reason, the pilot couldn't figure out how to adjust the cabin temperature for the first hour or so. This made the flight (and I was sitting in an exit row seat, right by the door which is usually cooler) uncomfortably hot and muggy. Food? No food. Thank goodness for Delta Lounge (even if it was the one in PHL). Just snacks make this a poor option for many. I don't know what is up, but the USB charger on the two monitors didn't work and neither did the outlet between the seats. And I have two different sets of cables "just in case" and they're the 3-in-1 so I can try to charge multiple devices (Apple, Android and Samsung) but nothing worked."
Pro: "Staff personalities"
Contra: "Waited extra 20 mins after door closed to-complete loading luggage"
Pro: "Staff was very courteous, the flight was smooth."
Contra: "There was no TV's on this flight."
Pro: "There was one helpful lady"
Contra: "Flight was rerouted and rebooked twice. I’m stuck in Detroit overnight, and won’t be getting to Monterrey until tomorrow afternoon. Thanks, delta!"
Pro: "The staff"
Pro: "Uneventful flight - boarding was great and there were no hassles."
Contra: "No food. No onboard entertainment."
Pro: "The flight itself was fine."
Contra: "The flight was delayed and it set off a slew of connection problems."
Pro: "Flight attendants were really kind"
Contra: "We were an hour late to leave so I missed my connecting flight and am currently stuck in Minneapolis for nearly 8 hours now"
Pro: "Stewardesses were sympathetic but could do nothing."
Contra: "A few flurries out of Philadelphia and flight is delayed 2.5 hrs, we therefore miss our connection and all they wanted us to do was spend 2 days in airport until next flight. Finally reached a compassionate soul at customer service who got creative and routed us to BCN via ATL, Miami and Madrid."
Pro: "Got upgraded to 1st / Business class."
Contra: "Due to weather the power outage in ATL, the flight out of PHL was delayed by about 30 minutes. No movies. No meals."
Pro: "We were probably in the air for 30 mins; great short flight. Plane wasn’t filled so had plenty of space."
Pro: "Crew was very attentive and curtious. Boarding was a bit more chaotic than usual and the gate agent made no announcement about boarding procedure, which certainly contributed to the scrum resulting. I arrived from the Skyclub several minutes prior to boarding time and was unable to find a path through to the Priority Boarding Lane. As boarding began she had to redirect at least seventy-five percent of those in front of me as they were not in First Class. Had she made one or more clear announcements about boarding procedure I rather doubt such a misunderstanding would have occurred with so many."
Contra: "For the third Delta flight in a row (all First Class) the crew did not make any effort to keep economy class cuctomers form storing bags in the First Class overhead or using the only First Class laveratory during flight. This flight I was unable to utilize the laveratory even once due to this excessive and continuous useage. Trying to do my bit to reduce our carbon footprint, yet I am sorely tempted to return to charter service when disrespect of the airlines own basic service class rules gets piled on top of TSA hassles."
Pro: "I had a window seat"
Contra: "bumpy flight"
Pro: "Flight attendant insisted to take my jacket. She didn’t return led. I forgot jacket in Cincinnati"
Contra: "I need my jacket"
Pro: "As usual, Delta staff and crew did their best to make the flight quite enjoyable and smooth."
Pro: "one i got to gate i could relax"
Contra: "scary making connection from AA flight arriving int'l terminal"
Pro: "Arrived on time crew worked had"
Contra: "my seat was BAD , no recline- right by bathroom one of which was out of order."
Contra: "Compared to such airlines like Turkish or etihad, service and comfort was lacking behind."
Pro: "Liked the plane and the leg room. Had to switch itenary due to weather and the gate agent did a great job."
Pro: "Airplane was good, boarding was fast."
Contra: "Cramped, uncomfortable tin can of an airplane. Barely tolerable for even an hour’s flight."
Contra: "Delta Flight #1661 I paid for 1st class. My first flight was late so I arrived at the gate after boarding began. When the gate attendant scanned my ticket another printed. When he handed me the ticket my seat had changed to seat 25E. I told the attendant that I had paid for first class. He asked me to step aside while he contacted his supervisor, Joe. Then I had to wait until ENTIRE flight had boarded which defeated part of the reason I paid for the upgrade. This was on top of the fact I was so thirsty because 1st flight didn't have drink service and because it was late I had to book it to the connection arriving sweaty, hot and needing to use the bathroom. I was told they had given my seat away to someone as a free upgrade. Joe offered me a $100 voucher to take other seat which was less than I paid for 1st class, plus the seat was a middle seat in the rear of the plane. When I told him as much, he tried to manipulate me by telling me that they would have to kick someone out of my seat. When I declined the downgrade, they made me stand by while they kicked someone out of my seat which was embarrassing and humiliating. Then, when they handed me a new boarding pass, it was not the seat I had paid for and selected, instead it was in the first row, which I’ve always hated because there is no under seat storage and I cannot keep my backpack with me. When I pay for first class, it is primarily so that I can board first and so that I have extra room to work (which I need access to my bag to do). While I was trying to take out the minimum of the things I needed from my bag and figure out how to manage without it, 3 times a flight attendant told me they had to take my bag (since I was the last person to board they tried to prevent me from using the bathroom and they were anxious to leave early). I tried to explain that Delta had prevented me from boarding earlier and that they gave away the seat I paid for which was NOT the first row."
Canceled the flight and rebooked without telling me
Thanks for the best service
Contra: "It was full, Ben if Lufthansa said on their website that they keep physical distance for passangers! Liars!"
Contra: "There were a couple of flight delays. Other that that, I love Lufthansa."
Contra: "Service desk personnel at the gate were very helpful and attentive. The plane was only 1/2-2/3 full, which made boarding quicker. The food was tasty and coffee was great! We were also offered juice twice during the flight. Bathrooms were clean. Since the plane wasn't full, they weren't dirty even at the end of the flight. I brought my own headphones, but the stewards provided them if you need them. My one big complaint was that our seats did not recline, thus making any kind of shut-eye near impossible. Our plane left and hour late, but the pilots stepped on the gas and we got in on time!"
Contra: "The airline lost our bags!"
Pro: "Amazing crew and service."
Contra: "Seat space extremely low for tall person."
Pro: "TSA in Philadelphia were very rude and aggressive. This is not Lufthansa's fault, but LH can at least pass on word that their passengers were hassled unnecessarily by TSA personnel."
Contra: "See above."
Pro: "The crew was excellent"
Pro: "Smooth flight."
Contra: "More leg room."
Contra: "Flight was delayed"
Pro: "smooth as silk flight, beautiful clean comfy airplane. Roomy seats. great entertainment system. Excellent friendly staff. Pretty darn good food. Excellent value."
Contra: "having to come back from vacation!!"
Pro: "Lufthansa is a great airline. My problem is Kayak, who sold the tickets to us."
Contra: "You, Kayak, sold me economy tickets. When I checked in online I saw it for the first time that our tickets were Economy Light. So even though we are Frequent Flyers, we payed $220 for three checkin luggages. I intend to dispute this case."
Contra: "I din't like the fact that Lufhtansa company uses double standards for the countries where they have their flights. From USA, San Jose, Ca, to Frankfurt, Germany everything was good (flight on 08/31/2018 - 09/01/2018). They have been very profesional, beganing wih the boarding time untill the arrival in Frankfurt. The flight to Romania was a different story. They haven't been very professional at all. The flight had a delay and nobody said a word. It was just a clerck there who didn't tell to the Lufthansa passengers for a while anything about our delay. So, finally, he said after 15-20 minutes that our fligt will be later, 20 minutes, than the scheduled time on our tickets. They seemed do not care too much about the Romanian passengers."
Contra: "getting fine from DC to Munchen and Munchen to Bucharest, 7 h delayed but we get to Romania. - when waiting for the luggages, guess what? Both luggages are missing. -made the complainment, now we are waiting to show up in Romania and to be delivered at home. -went to pick up the rental car, because of the plane delay, they gave our car away. -after trying several companies, we found a car, 3 times more expensive, but we have a car....yeeyy"
Pro: "The flight crew was amazing and the overall experience was great."
Pro: "The food was pretty decent."
Contra: "The seats are uncomfortable and do not recline. The plane was old. No entertainment. For the money look elsewhere."
Pro: "Cabin was clean"
Contra: "Boarding and airpot staff were horrible: rude, chaotic experience especially in Munich and Frankfurt. Main issue was rude staff... No concept of customer service ."
Pro: "Excellent service during the two hour trip. No complaints whatsoever!"
Contra: "No headrest screens for entertainment but I had my phone and downloaded movies and shoes prior to leaving the US."
Pro: "The flight attendants were very attentive. It's clear they hire for people with high EQs."
Contra: "Not enough leg room. Media box under the seat in front of me so no room to put my carry on under the seat. Also, breakfast was skimpy. Some fruit and a muffin."
Contra: "seating is very cramped when the plane is full"
Pro: "I liked the food and the election of entertainment. I’m"
Pro: "Courteous staff, good in-flight entertainment, efficient boarding and deboarding, lots of space on the flight"
Pro: "Upgraded seats from PHL to FRA, which was great. Had a lot of legroom. Very nice staff, comfortable flight"
Contra: "Very small legroom from Frankfurt to Budapest. When you are 5’11 it’s hard to fly . The prices i have to pay all the time to upgrade only because I am tall is out of control. It adds hundreds to my flight cost when the prices are already high."
Pro: "Everything is good"
Contra: "Food use to be better"
Pro: "Thanks for offering kosher!"
Contra: "Fish :("
Pro: "W we’re a few minutes late and they waited for us. We truly appreciate their cooperation. 5 strat services."
Pro: "It was clean and it was on time."
Pro: "Very professional and nice crew. Clean and new planes."
Contra: "Flights are never on time, seats are extremely small and planes are very often full. Not enough storage for carry on."
Contra: "Flight was cancelled with a very poorly set up e-mail. No alternative suggestions, no phone number where to call, nothing. Very unhelpful. When calling a phone number finally found on the internet there was a 40 min waiting loop, only to then have a very bored and annoyed sounding call attended who finally was able to rebook the flight. Overall very poor service, at the very least there should have been a guideline of what steps to take now in the cancelling of the flight E-mail and where to call."
Pro: "On time arrival"
Contra: "Very hot on the plane, food mediocre, flight attendants could be friendlier"
Pro: "Efficient boarding, friendly crew."
Pro: "Very nice personals, I'm so happy."
Contra: "It seemed llike the boarding was rushed and a bit hectic."
Contra: "Didn't happen yet."
Pro: "N-o entertainment"
Contra: "There is no entertainment so I do not know it should be rates."
Pro: "Very friendly crew, smooth flight ( great pilots)"
Contra: "Food was carb heavy. I wish you would offer more protein and vegetable choices."
Pro: "United airlines a319 was quite shakey felt uncomfortable whereas the Lufthansa connection with the a320 was way better only a bit shakey but felt comfortable and enjoyed the flight."
Contra: "United airlines connection was quite bad. Was 15 min late but didn't really mind it"
Pro: "Everything was good."
Pro: "General quality and competence."
Contra: "I find the seats in Economy rather uncomfortable (Premium Economy is way better, but too expensive for me)."
Pro: "I fleweconomy. Flight on time. Boarding was quick. Food is so so bordering to poor. On the plus side the portion was small and is good when want to go on diet."
Pro: "The plane was parked away from the gate. We boarded the service bus to get there 20 minutes before departure time. But it took more than 20 minutes while mid way waiting for clearance to leave for the plane. The service bus did not turn on the AC while we waited even though we complained. We were suffocating. There was no entertainment on the plane."
Pro: "flight was on time and the crew was wonderful"
Contra: "Plane was"
Pro: "The crew was friendlier. the plane was way cleaner than the previous one. The food was more decent."
Contra: "The crew wasn't too willing to help with the carry-on baggage, for example - I kept looking for a while for an available spot to deposit mine."
Pentru mine totul a funcționat bine… chiar foarte bine
Pro: "The seat i got was great"
Contra: "There was a delay"
Pro: "Professional crew"
Contra: "Depart on time"
Contra: "Made me go through security twice, 2nd time was right before boarding. Reason: randomly selected. And, they lost my luggage. No valid explanation given. Apparently, will get delivered on next day’s flight. A disappointing experience."
Pro: "Nothing. I will never put her tickets from From here again."
Contra: "Not a lot of legroom in my Premium Economy seat (10C). Seat itself just OK, the high price isn't justified. This flight is usually about one hour late and it was."
Pro: "None of them above I'm not happy at all"
Pro: "Absolutely nothing. Despite booking business class flights 3 months before departure date because we had to attend a very important wedding. Swiss Airlines overbooked the flight but didn’t warn us in advance. This meant my husband was forced to pay over 8 thousand Euros to charter a small private je"
Contra: "So That we could attend the wedding early the next morning in Oldenburg. They then had the audacity to void our return flights. Luckily I spoke with a lovely lady at Lufthansa, explained the situation and she re-instated return flights for an admin fee. Will never ever use Swiss Airlines again."
Contra: "Missed the flight from Houston to Fankfurt and the airline canceled the whole round trip. I did not know I had to call the airline to let them know not the cancel my trip. I would've appreciated a notice of that."
Pro: "Nothing at all."
Contra: "Couldn’t get on the flight due to two cancellations of prior connecting flights. Utterly, totally unacceptable - and no explanation of why."
Contra: "very rocky,, too confined for such a long flight.thank you for a good lesson not to go austrian again"
Pro: "All flights were on schedule"
Pro: "food was great. Slightly cold in cabin."
Contra: "had a narrow connecting flight VIE to MUC, VIE flight was delayed and had to catch MUC to IAD flight in less than 15 min. One luggage was missing at baggage claim, but as DC/ Baltimore is home, luggage arrived in 48 hrs. All is well that ends well."
Contra: "Difficulty getting to flight"
Pro: "Excellent flight Excellent food"
Pro: "I liked that the plane eventually came..."
Contra: "That the plane was an hour late..."
Contra: "THey denied me and I lost all tickets including back trips as well. Nobody helped me to change tickets, they just care about money and reselling my tickets to other passengers."
Pro: "Highly efficient transfer (45 minutes between flights)"
Contra: "too short a time to transfer between flights as a very long distance between gates,"
Contra: "arogant staff, flight canceled, great difficulties to claim my money back"
Contra: "Changing planes on Vienna was not easy so 1-hour layover was barely enough (required running)"
Pro: "Absolutely nothin Airlines was courteous enough to provide hotel which was just abt ok"
Contra: "Reschedulle of my journey to next day, everything tat followed"
Contra: "They cancel the flight without letting me know!"
Pro: "Short flight"
Contra: "I have to pay for food or drink"
Contra: "Not enough room in the seat"
Pro: "We ended up being rebooked from Austria near to Egyptian air on route to Cairo. This was the best thing that could’ve happened as Austrian air was inferior. Egyptian error on the other hand had very gracious staff, very comfortable seating, and while the food was average it was better than Austrian air"
Contra: "We ended up being rebooked from Austria near to Egyptian air on route to Cairo. This was the best thing that could’ve happened as Austrian air was inferior. Egyptian error on the other hand had very gracious staff, very comfortable seating, and while the food was average it was better than Austrian air"
Pro: "We had a friendly conversation about our travels. The lady explained the entire baggage process clearly. The security folks were equally friendly. Just a real nice experience at the Lugano airport."
Contra: "Not one thong!"
Pro: "Crew was courteous"
Contra: "No information on delay given until boarded."
Pro: "Overall reasonable flight. Nothing to write home about"
Contra: "Breakfast was what I imagine prison food must be like. Rest of meals were fine"
Pro: "I thought the food was excellent. Better food in coach than I get on first class domestic flights. Also, the in-flight entertainment was very good. I watched a couple of science shows and extreme sports shows that I truly enjoyed."
Contra: "There wasn't much I did not enjoy that could be changed. I chose to go coach and had to put up with seating that was more cramped than I like, but I expected that."
Pro: "The cabin was clean and comfortable. The crew was efficient and friendly. We departed early and arrived early and the entertainment was just what I wanted."
Contra: "Nothing - it was a great flight"
Pro: "Staff was nice."
Contra: "flight was late."
Contra: "I will never fly Austrian again! They disrespected my family, they did not honor my reservations, and the staff was just nasty!"
Pro: "Left on time, exit row seats and a simple, yet adequate meal. The beverage cart came by a few times."
Contra: "No tv, maps or entertainment at all."
Contra: "Nothing to dislike"
Pro: "Very nice crew, great entertainment options"
Contra: "Flight was delayed by 2hours (but we did catch up 1 hour so good job!)"
Pro: "Great grew, great flight. Thank you!"
Pro: "Seats, crew, nice plane"
Contra: "Delayed flight. Random boarding,"
Pro: "Crew friendliness."
Pro: "The crew were very nice"
Contra: "Toilets could be cleaned more often"
Pro: "Quick boarding and exit off the plane"
Contra: "No little foot rest , no blanket in the winter"
Pro: "in this case, nothing"
Contra: "1.15h delay - sitting in full air craft without aircondition cold, not profi behavior no please, no sorry, no "what would you like..." none nice word"
Pro: "The flight was on time and the crew were very friendly."
Contra: "The Air France flight was good overall. The food was okay, comfort good, boarding good, crew excellent."
Pro: "best blanket any business class."
Pro: "It went smoothly and my luggage showed upon time"
Contra: "Cramped quarters good thing it was a short hop"