Pro: "Amazing crew and service."
Contra: "Seat space extremely low for tall person."
Contra: "All things were beyond airline control. Screaming children, weather delay, and moderate to heavy turbulence. Wind shear off the deck required pilot to punch through and stick the landing, but recovers well."
Contra: "Flight was delayed"
Pro: "There was an reasonably attractive opportunity to upgrade to premium economy, which was extremely nice for my long haul flight"
Contra: "Flight was canceled from Newark to Monachium then coming back plane from Krakow was late and I had to spend night in Monacoum . I arrived to Newark on Tuesday instead of Monday horrible trip all together ☹️"
Pro: "Crew was very kind and attentive"
Pro: "Smooth flight. Friendly crew."
Contra: "Totally chaos and personal unprofessional and with very poor behavior."
Contra: "I din't like the fact that Lufhtansa company uses double standards for the countries where they have their flights. From USA, San Jose, Ca, to Frankfurt, Germany everything was good (flight on 08/31/2018 - 09/01/2018). They have been very profesional, beganing wih the boarding time untill the arrival in Frankfurt. The flight to Romania was a different story. They haven't been very professional at all. The flight had a delay and nobody said a word. It was just a clerck there who didn't tell to the Lufthansa passengers for a while anything about our delay. So, finally, he said after 15-20 minutes that our fligt will be later, 20 minutes, than the scheduled time on our tickets. They seemed do not care too much about the Romanian passengers."
Contra: "45min to 1 hour is barely enough to switch the plane in Frankfurt. Distances between gates are very significant and if you are not running there is a possibility you not going to make your connecting flight. Information how to get to the Z gates are not clear and it really takes a long time with all passport check points and security to pass through."
Pro: "The flight crew was amazing and the overall experience was great."
Pro: "The food was pretty decent."
Contra: "The seats are uncomfortable and do not recline. The plane was old. No entertainment. For the money look elsewhere."
Pro: "Cabin was clean"
Contra: "Boarding and airpot staff were horrible: rude, chaotic experience especially in Munich and Frankfurt. Main issue was rude staff... No concept of customer service ."
Pro: "Comfortable seats. Good snack. Helpful crew. We needed extra assistance and staff were very accommodating."
Contra: "No negative comments."
Pro: "Excellent service during the two hour trip. No complaints whatsoever!"
Contra: "No headrest screens for entertainment but I had my phone and downloaded movies and shoes prior to leaving the US."
Pro: "Everything was on time, the service was very nice as well. No problems at all."
Pro: "Everything is good"
Contra: "Food use to be better"
Pro: "Easy boarding"
Pro: "W we’re a few minutes late and they waited for us. We truly appreciate their cooperation. 5 strat services."
Pro: "efficient service. timely departures/ arrivals"
Pro: "Everything was great and comfortable. Good and helpful services on board and at gate. We received a sandwich, which actually was pretty good!"
Pro: "Efficient boarding, friendly crew."
Pro: "Very nice personals, I'm so happy."
Pro: "We left an hour late. Pilot made up most of the time in the air."
Contra: "United app didn't work. No entertainment. Seats so close, you couldn't read because distance too short. Could have heated the breakfast sandwich. Just threw it out cold and late."
Contra: "It seemed llike the boarding was rushed and a bit hectic."
Contra: "Didn't happen yet."
Pro: "Reasonably good entertainment and ability to charge electronics with USB"
Contra: "The airline was rude. They made us miss our flight and sent a generic sorry email instead of trying to actively right the wrong. They were inconsistent in their timing and unhelpful when we asked for help with traveling with two little kids. They lied to me about which desk to go to and traumatized my children."
Pro: "N-o entertainment"
Pro: "I slept for about 5 hours. More so than most flights. Flight crew was reasonable."
Contra: "Being constantly bumped. Food ok. When an airline stops having a policy of inflicting suffering in order to get me to pay more, well, I will give a higher rating."
Pro: "I liked the crew personnel"
Contra: "I didn't like food"
Pro: "Everything was good."
Pro: "flight was on time and the crew was wonderful"
Contra: "Plane was"
Pro: "Very helpful crews. Any problems."
Pro: "On time for all legs"
Contra: "4 hour lay over in Toronto"
Pro: "Safe and on time"
Contra: "Too cramped. 9 hrs of tight quarters"
Pro: "Flight was on time. Crew was very friendly. Everything went perfectly."
Pro: "The crew was very kind and made their beat efforts accommodate our requests or help us with the issues we experienced in our seats. I was also pleasantly surprised by the quality and taste of the food served during the flight."
Contra: "The entertainment system in my seat was not working. The crew was very helpful in terms of trying to fix the issue, but unfortunately the system was not fixed. The seats were difficult to push back. We tried several times to push back the seat for the passenger travelling with me, however the seat would not go as far as everyone else's. Unfortunately the flight was not as comfortable for her as it was for the rest of my party traveling with me. For such a large aircraft, Lufthansa should consider boarding economy by seat section. For example, starting with the persons who sit in the back first and then forward. It would speed up the boarding process and alleviate any lines in the aisles in the aircraft. Last but not least, my parties baggage was not transferred during our quick layover from Frankfurt to Krakow. Priority should be given to passengers whose final destination is not Frankfurt. We found out that our luggage's remained in Frankfurt when our names were called by baggage pickup in Krakow. The attendant who was helping us was very cold and treated us as of we were the ones who caused this inconvenience through his tone of voice, as well as his short comments. Lufthansa needs to work on their customer service in Krakow. We were rushed by the agent and it seemed like he wanted to get rid of us asap even though there was no line. We needed to understand where our baggage was and the options available to us, especially because our baggage was carrying important items for my sister in laws bacholerette party that night. We left not knowing when we were going to receive our luggage or if it would even make it to Krakow that night. We called the Number provided to us several times during the Day, however the line did not seem to be actively monitored by an individual. The website we were provided to track our luggage offered little to no insight on the whereabouts of our luggage. We finally found out that the luggage had arrived in Krakow and would be sent by carrier. The carrier arrived late in the evening, right before we were leaving for the bachelorette party thankfully. Better communication in these types of situations would greatly alleviate the stress one feels when their luggage is missing. Aldo surprised that the airline doesn't distribute a care package (I.e. toothbrush, paste, facewash) to passengers whose luggage was left behind."
Pro: "The crew was friendlier. the plane was way cleaner than the previous one. The food was more decent."
Contra: "The crew wasn't too willing to help with the carry-on baggage, for example - I kept looking for a while for an available spot to deposit mine."
Pro: "Food , great service"
Pro: "for a 1 hour flight we had wifi and even got a sandwich"
Pentru mine totul a funcționat bine… chiar foarte bine
Pro: "Professional crew"
Contra: "Depart on time"
Pro: "Service was very good"
Contra: "Nothing. The plane was clean, everything was on time, and everyone was polite and professional."
Pro: "Friendly crew and ground crew worked VERY quickly and efficiently to deal with a broken plane and switch us all rather seamlessly to a replacement plane. Impressive."
Pro: "No wifi or any entertainment. Flight delays and lost baggage!"
Contra: "No wifi or any entertainment. Flight delays and lost baggage!"
Contra: "Was very satisfied with everything."
Pro: "Great to be able to check in bags at the CAT railway station in the morning. Cabin crew were excellent- very friendly and helpful and did two drinks services. Austrian’s cabin crew sets them apart on European routes."
Contra: "The crew dropped the bottle to the head of my son."
Pro: "Nothing at all."
Contra: "Couldn’t get on the flight due to two cancellations of prior connecting flights. Utterly, totally unacceptable - and no explanation of why."
Contra: "You sold wrong tickets to customers. I booked economy tickets but I got Econony lite ticket. Had to pay extra charges. You shouldn’t make money to sell lower class tickets as regular."
Pro: "The attendants on Austrian air are all very nice and helpful. You can make any request of them or ask any question and they are happy to help. Great customer service. Arrived on time. Also, very good entertainment options!"
Contra: "The seats are very uncomfortable on Austrian air. The only way I would fly them again would be if I had extra money for the exit rows with more leg room. Food isn't great, but no airline food is really great. Boarding was significantly delayed from what it said on the boarding pass, with no updates. But we arrived on time. Getting luggage after flight at Dulles took a really long time, but I think that is more of an airport issue as getting my luggage from another Austrian airlines flight to another airport was a breeze."
Pro: "Both the Lufthansa crew and the well thought out layout of Frankfurt International made it a lot more comfortable to travel."
Pro: "Seats more comfortable."
Contra: "Flight left late. Unboarding took a long time. Didn't hold connecting flight, missed it. Now on 5 hr wait and may miss airport transit."
Pro: "I never try Austrian airlines because this trip was my first trip with them and I'll say that it's one of the best trips I ever had the airport at Vienna it's very small and easy to go anywhere you want and it's super clean and the stuff at the airport are very helpful and they all speak English and I was able to get a hotel room with walking destination from the airport and it was a very good experience overall I'll definitely recommend to anyone and I'll definitely keep them on my top list"
Pro: "Crew was wonderful and spoke English They brought drinks. Seats were very nice and plane seemed new and very clean They handed out card decks to the kids."
Pro: "Crew was very friendly, food was decent and the boarding was a breeze."
Pro: "Great staff, good meals, snacks, and drinks thru the entire flight."
Pro: "I liked that the plane eventually came..."
Contra: "That the plane was an hour late..."
Pro: "The cabin and gate crew provided a very friendly atmosphere. At the gate, the staff were very efficient in getting passengers on board despite the 20-30 minute delay. During the flight, attendants did a good job making sure meals were on time and drinks were offered often."
Contra: "Since the plane clearly came from another destination, the cleaning crew at Vienna International Airport could have taken some more time to vacuum the floor and wipe down the surfaces in the passenger cabin of the aircraft."
Pro: "Macedonian staff were very helpful when I arrived early to get me checked in and situated"
Contra: "it was canceled and i still waiting for refund so i did get ticket on vayama how i get email from kayak"
Contra: "Flyght was terible"
Contra: "The fact that the luggage wasn’t included in the Austrian flight, nor anywhere was pointed out to that so I had to pay extra for it."
Pro: "Crew was very friendly. In-flight food service on such a short flight with choice of a sweet or salty snack was much appreciated."
Contra: "Seat backs were rock solid without use of a personal pillow."
Contra: "Service was bad"
Contra: "They cancel the flight without letting me know!"
Pro: "Very nice crew."
Contra: "Buses to aircrafts. No snack on short flights."
Contra: "Our flight was cancelled at the time we were suppose to board. We had to find another flight via Istanbul and got to our destination 6 hours late. Won't use Kayak again."
Contra: "Our flight was cancelled at the time we were suppose to board. We had to find another flight via Istanbul and got to our destination 6 hours late. Won't use Kayak again."
Contra: "Designs of Business Class seatings need some improvement. It seemed there was waste of useful space. Therefore, the area for Business Class seating was big but there were not enough space for everything."
Pro: "The direct flight' and the comfortable seat"
Pro: "Boarding was easy, on time"
Contra: "Crew's attitude for any request was snobby and harsh"
Contra: "Both flights were delayed. Food selection was poor."
Contra: "Boarded via stairs, requiring going down stairs to the tarmac, then up the boarding stairs, carrying our bags."
Pro: "Leg room, kind staff in the airplane"
Contra: "Staff at service desk -unprofessionalism, never on time. Charged 3 times for infant ticket because of computer errors but lack of human factor explaining why, just completely horrible explanations."
Pro: "surprisingly tasty meal, smooth and on time flight"
Contra: "boarding in Vienna a bit chaotic , mostly caused by requirement to register passport for transatlantic flights"
Pro: "Seats, crew, nice plane"
Contra: "Delayed flight. Random boarding,"
Pro: "On time, smooth takeoff and landing, friendly staff and crew"
Contra: "Everything was fine, even the legroom"
Pro: "Crew friendliness."
Contra: "5 hour delay. One staff member said there would be a delay, the second said there was no delay and after a couple hours the delay was confirmed. I was told the flight was full without the attendant even checking, flight was actually not even close to full. Nobody wanted to help and do their job, they just want to send you on your way."
Pro: "in this case, nothing"
Contra: "1.15h delay - sitting in full air craft without aircondition cold, not profi behavior no please, no sorry, no "what would you like..." none nice word"
Contra: "My luggage was lost again It is the second time in a row that happens"
Contra: "Flight from Dulles to Vienna was cancelled in the morning on the day of departure. We contacted Austrian and rebooked with Air France. The Air France flights were good overall. The food was okay, entertainment excellent, comfort good, boarding good, crew okay. On flight to Paris, the crew did not serve water during the period between dinner and the service before landing."
Contra: "The Air France flight was good overall. The food was okay, comfort good, boarding good, crew excellent."
Pro: "It went smoothly and my luggage showed upon time"
Contra: "Cramped quarters good thing it was a short hop"
Pro: "complimentary chocolates are excellent"
Contra: "my luggage was one day late"
Check-in was TERRIBLE !!! The AF staff was mostly clueless and not helpful, and the procedures in place were outdated.
Good cabin crew, Wi-Fi availability al through my trip.
Nice,elegant,smooth,team had a pride with their work. My Favorite Airline.
Pro: "Yeah Everything well organized"
Contra: "I believe so"
Contra: "Only a steward that did not help us with luggage when neede..."
Pro: "The entire experience was amazing that gives me a broader scope to choose from when selecting flights to Europe. The most amazing part was the attentiveness of the staff. Exemplary!!!!!"
Contra: "For me this part is not applicable"
Pro: "The crew was excellent and surprisingly the seats were comfortable."
Contra: "I think more attention should be paid to cleaning the plane and eeek, there was no liqueur in economy class. Music selection in entertainment should be wider too"
Pro: "Amazing crew and on time flight"
Pro: "The whole crew is so kind"
Contra: "Delta made my whole first flying experience the best."
Pro: "Had decent room space seats comfortable"
Contra: "My luggage could have arrived for a start"
Pro: "The crew was nice and the seat comfortable."
Contra: "Never got the pre-ordered wheelchair in Paris and only after long negotiations at JFK. Also, Delta lost my checked bag between JFK and DCA."
Pro: "On time, no hassle."
Pro: "The new movies selection, food was very good, staff more friendly than previous flights"
Contra: "Boarding always a problem on MEA we have to wait too long in the queue"
Pro: "Very efficient boarding. We actually departed earlier and then landed in Barcelona 15 minutes ahead of schedule. Overall a very smooth experience."
Pro: "FA kept bumping into my seat waking me up"
Contra: "Return the 777 to 9 across"
Contra: "wine selection divider between seats"
Pro: "Crew was nice movie selection was good."
Contra: "Plane was late which caused a 5 hour layover in Paris CDG. Food not very good. Entertainment system clumsy to operate."
Contra: "Departure delayed, reschedules and then cancelled without any direct notification to us with 2 first class tickets !! If we didn’t have Kayak we would be sitting in the airport !,,"
Contra: "The plane (Boeing 777) is packed like a sardines can, with 10 narrow uncomfortable seats across in Economy Class. The crew didn't even bring water for an 1,5 hr into the flight! The plane was very hot, with very little air flowing through the salon. Food was bland for dinner and inedible for breakfast. The crew was barely there, and borderline rude when asked something."
Pro: "The cabin crew was super patient and accommodating of the passengers."
Contra: "Cramped quarters"
Pro: "Very quiet"
Contra: "We were in the last few rows on a turbulent route. The yaw damper constantly overcorrected, resulting in lots of side to side motion for the passengers"
Contra: "Tiny uncomfortable seats."
Contra: "My luggage was lost in Paris. Now I need to wait still."
Contra: "Airplane delay to take off 1 unknown reason After landing in Paris 50 min sitting inside airplane moving around Late for flight transfer. Sitting in Paris airport 5 hours. Customer service no working. Never fly Air France anymore !"
Contra: "Everything. The crew seemed to skip over me and my husband multiple times. So we sat there with garbage the whole flight. My entertainment was broken and they had no solution but giving me $30 to use at the duty free shop the same day as the flighty. I paid extra for premium seating in an exit row and that was their idea of fair compensation. The crew ran out of vegetarian food so I didn’t eat anything but cold stale bread. The crew was non-existent most of the flight."
Pro: "Late leaving - no reason or apology. A bumpy flight all flight. Food almoat inedible. Seat gave bum axhe after 45 minutes. Staff friendly, but they dropped my meal"
Contra: "Nothing to like"
Contra: "The food was the worst airline food I have ever been served. I could not eat it. This is very disappointing for an airline like AirFrance which usually serves very good meals."
Pro: "Nice staff, very professional and helpful."
Pro: "The crew was very friendly and professional. The food very good"
Contra: "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."
Pro: "Priority boarding with kids"
Contra: "Nothing special just like easyJet ir Rayanair"
Pro: "Staff pleasant and courteous fine meal and beverages! Arrived ahead of schedule in Bucharest!! Overall a very pleasant experience!"
Contra: "The company simply lets passengers board a fulled booked flight with far too much luggage. Result, take off 20 minutes late because there was not enough room for luggage in the overhead compartments. I was flying with just a small backpack that went under the seat"
Contra: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Pro: "Crew was friendly and professional, fresh croissant and hot chocolate on my short flight. As many airlines charge now for any and all food items it was nice to again experience fast and efficient food and beverage service without the tedious hassle of ordering and paying. I’d gladly fly Air France again. First time, but likely not the last."
Contra: "Like all airlines , the seats could use a few more inches of space, even two would be nice."
Pro: "Food was excellent and crew was very nice."
Contra: "Could not check in online before my flight and no zones to board just line up and go apparently."
Pro: "Crew was welcoming"
Contra: "Space between the seats was too small."
Contra: "The air France flight was overbooked and we had been in standby until the last minute"
Pro: "Being able to have my meal at the airport before my flight so that I could sleep in comfort."
Pro: "Crew was friendly and polite, both beverages and an excellent lunch was offered."
Contra: "A delay was not ideal but nothing to worry about since the flight arrived on time."
Pro: "Friendly crew and exit row had nice legroom."
Contra: "Ran out of the (already not sufficient) salty crackers and, as the flight had been delayed, we had a one packet of cracker 'lunch' at noon... the flight really should have had a sandwich or at least something slightly more substantial."
Contra: "The flight arrived late with no clear explanation as to why. Then there was no EU queue at immigration, so more time wasted."
Pro: "The service provided by Jet and Air France was excellent. The wheelchair service did help very much"
Pro: "quick flight 10 min ahead schedule"
Contra: "Couldn't adjust the seat and the cushion wasn't comfortable neither seat or back. The bottom back was like a board across the bottom and hurts."
Contra: "Flight was delayed by 1 hour 30 minutes. After over 24 hours of travel this was not appreciated. Also no lounge access at Toronto airport."
Pro: "All female crew in the cockpit - awesome."
Contra: "Non reclining seats"
Contra: "Airport handling is catastrophic. A lost bagage created the twins to be locked. Half an hour and we could not enter. Delays and huge mess in front of police checkpoint. No announcement and no care for passengers approaching departure time. And to top it all no announcement of any delays. Had to cheat my way through the priority line and run a sprint through security and beyond. Reached the gate to note that there was a delay of 5 minutes.... Grrrr"
Pro: "Comfortable, crew were fabulous. Food was fine. Champagne and they filled my water bottle happily!"
Pro: "Overall very good on time flight."
Contra: "I had wrong gate number on my boarding pass and I had to look for the gate and only one hour for transfer.Very stressful."
Contra: "The fly attendant can be nicer"
Contra: "The airplane is to small inside, very limited space."
Contra: "Headphone jack had something broken off in it, so no entertainment. Food was plain chicken with plain potato and plain carrot"
Pro: "Friendly crew, good food, lots of free drinks."
Contra: "Flights seem to be delayed every time we fly LOT. Flying out of Warsaw, crew did not communicate that we'd be traveling to the plane by bus, which led to very long lines and a delay in takeoff."
Pro: "Nothing! Filth, tight space. Terrible, smelly bathrooms."
Pro: "Friendly crew."
Contra: "Not being delayed :)"
Contra: "A faster boarding"
Pro: "Everything on time and as scheduled. Bag were delivered in good condition."
Pro: "Not a good experience rescheduling . The airlines and agents seemed to have formed a nexus to strip customers of money ."
Contra: "Fix this no cancellation and no refund nonsense . Plans change . And stop the charade of allowing changes but not really coz the change fee are so high and the process is super painful so that customer may drop the idea altogether"
Pro: "Nice staff"
Contra: "Seats was locked and could not be reclined"
Pro: "Crew was amazing"
Contra: "Flight delayed and we lost connection"
Pro: "Everything was excellent"
Contra: "The check-in opened a bit late from Israel and I did not plan on it at all but I look at what I had better things so I think there were a lot of good things here so I do not look at check-in"
Contra: "We didn’t get an email reminder to check in online."
Pro: "The crew was friendly and caring"
Contra: "Better food"
Contra: "The crew was rude."
Contra: "Fly was 1 hours late.and same thing returning.never on time."
Contra: "The flight was delayed about 30 minutes"
Pro: "Overall it was a good flight"
Contra: "small plane, tight seats, noisy."
Pro: "It was a short, quick, pleasant trip."
Pro: "Efficient, courteous staff at the check/in counters. Tagged our carry-on bags in case they wouldn’t fit in the overhead bins (very narrow bins. luggage loaded at the last minute in the hull - they were waiting for us when we deplaned!) Great friendly crew on the flight. This was a Krakow>Budapest flight. Will review again after our Budapest>Chicago flight."
Pro: "Everything overall"
Contra: "Nothing in specific"
Pro: "The plane was on time, friendly crew"
Contra: "Incomfortable chairs"
Contra: "Baggage policy was confusing end I ended up with baggage fees about the same cost as the flight"
Contra: "They lost my baggage"
Pro: "Getting off the plane"
Contra: "At the LOT checkin counter at KRK, they had one counter open for a full flight to Warsaw. They waited until 15 minutes before schedule takeoff to open up additional counters causing panic and stress for everyone on the flight. Several people missed their connections because of this. Meanwhile LOT had extra employees sitting in the travel assistance office next to the line doing absolutely nothing. It demonstrated very poor utilization of resources. I will absolutely avoid flying with them the next time I go to Krakow."
Contra: "No free alcohol"
Pro: "Smooth flight, polite employees, quick, comfortable. A decently good flight in my opinion. I did make it to my destination safely :)"
Contra: "Lot charged us a baggage fee, even though when I checked their baggage policy online it started that I was allowed one check I'm up to 23kg and one carry on for free. I even showed the guy the policy and he still denied me. False advertisement at its finest, you know what can happen to a business that has false advertisement.... Right?"
Pro: "A pillow..."
Contra: "Hughes delays"
Contra: "It was connected flight and was delayed had to run through the entire airport with no chance to buy a butltle of water. I'm over 60 years old and this was horrible. The flight and crew were excellent."
Pro: "Fast boarding time and fast departure"
Contra: "Nothing to comment"
Pro: "Polite and friendly staff and crew."
Pro: "Flight was without delays"
Contra: "Baggage was extra cost"
Contra: "NYC to Warsaw, the flight was 4 hours late no voucher for food. some got it some not. i lost the flight from Warsaw to Bucharest they put me on flight from Warsaw to Vienna that flight was late as well i got to Vienna and i ran to get the flight to Bucharest. i was very tired"
Pro: "They had a overbooked flight I volunteer to give way my seat didn't ask for any money and return I lost my seat that I pay for it with no refund!"
Contra: "Lost my seat that I pay for it after volunteer to help!"
Pro: "On time and a comfortable flight."
Pro: "Everything was great"
Contra: "Nothing to complain Everithing was great thank you"
Contra: "1. I was never told my ticket didn't include a free checked bag. I checked twice on LOT's website and it said I was allowed one. When I got to the airport at Krakow, the less than professional staff told me that my ticket was the kind that didn't include. I said I was never given the option to get a ticket with/without a bag for free and they basically told me I was lying. I didn't feel like arguing and paid for the bag. Kayak didn't mention or made me aware of my "kind" of ticket. Either Kayak makes consumers aware of this or LOT shouldn't be posting their flights on Kayak. 2. I flew Eurolot, "A partner of LOT" and not LOT. It should also be CLEAR what it is one is flying."
Contra: "Flight late Seats uncomfortable"
Pro: "Very friendly and helpful flight crew."
Pro: "Unlike US Airlines where they do nothing on a short flight, they served a snack and drink on a 40 minute one."
Contra: "I have no negative comments."
Pro: "I guess the plane could have been cancelled, so I should be happy with that."
Contra: "Both planes were late taking off. My wife and I both checked our backpacks, her's made it, mine did not. If my bag comes in they will not deliver it unless someone is there to sign for it. That doesn't work well as we are on vacation and have plans/appointments to be out all day. I'm not sure if I'll ever see my bag again. Avoid this airline if possible. Also boarding is odd as you have to take a bus to the plane, which is slow, extremely crowded, and inefficient."
Contra: "Over 45 minute delay going from Krakow to Warsaw with only a scheduled 1hr35m layover to get connection to JFK. Just made it!"
Contra: "Food could have been better than just sugar wafers."
I was not boarded because i was positive on my pcr test
Zborul a avut intarziere la plecare iar cand a aterizat am asteptat sa vina autobuzul sa putem cobori din avion. Totul a fost groaznic decand am plecat din Buc catre Roma si inapoi. Nu ma asteptam sa fie atat de slab serviciile si timpul de asteptare atat de mare cu intarzieri. In plus sunt multe cerinte sa poti zbura: masca FFP2 iar echipajul nu are asa ceva dar noi suntem obligati sa avem, se cere test pcr sau antigen pt cei vaccinati, nu e normal asa ceva. Asta inseamna sa ne faceti pe noi cei vaccinati niste prosti pt ca ne-am vaccinat. Urat din artea voastra. Bani dati aiurea pt ca nu ne-a mai cerut nimeni asa ceva. O abusurditate. Ar trebuii sa ne dati banii inapoi, bani cheltuiti degeaba fiind vaccinati cu buster!!!!! Am fost taxati 40 euro pt 3 check-inuri pt ca nu am facut check in cu 3 ore inainte de zbor deoarece aplicatia nu a mers. Am platit pt ca serviciile voastre nu merg si sunt proaste. Voi face plangere la protectia consumatorului! Mariana Bataus
Cei care călătoresc alături de oameni cu probleme, viitoare mămici, etc så fie cît se poate de înțelegători și comunicativi! Niciodată nu știi unde te duce viața!
O mică parte din călători ar putea încerca så fie mai ascultători și disciplinați. Nu îi costă nimic și nici nu este imposibil!
Positive: The flight was on time, which is quite a rarity, especially for low-cost carriers. The flight attendants "upgraded" me to an extra legroom seat (although it was more for practical reasons, as they needed someone by the emergency exit). Negative: In full Covid-19 pandemic wave, most of the passengers were checked for boarding, but instead of either being allowed to directly board the plane or at least to wait in front of the boarding gate at a relatively safe distance, everyone was crammed into a tiny space between the boarding desk and the actual gate. I'm not sure I wouldn't been comfortable being piled together with 150 other people in a little over 50sqm in "normal" times, let alone during a pandemic. Also, despite the plane only being at around 2/3 capacity and most of the extra legroom seats being unoccupied, the flight attendants were very reluctant to allow a fellow travel companion to sit in the same extra legroom row with me, because "these seats cost more than the regular seats", which I thought was very petty (regardless of whether it was company policy or the attendants' own rigid attitude towards the situation).
The flight was delayed for almost two hours. We had to wait in the bus before boarding for 30’.
Organizare execrabila! Nu a existat niciun fel de distanțare!!!
Contra: "More leg room and reclining seats"
Pro: "Crew were very professional"
Contra: "The seats"
Pro: "Everything went exactly as it should with any flight - check-in (long queue, but multiple desks open so it didn't take long for everyone to check-in on time), boarding (swift and efficient), operation (no technical issues, no unpleasant experiences, flight departed and landed on time) & plane (fairly new and clean aircraft)."
Contra: "Not being connected to a jet (boarding) bridge, despite the aircraft being parked right in front of the terminal, next to one of these connecting bridges. We had to take the bus circle the terminal for what felt like an unnecessary expense-cutting choice made by Wizzair."
Contra: "You must check in few hours before the flight. Checking in at the airport will cost you 35€. Besides that, the boarding took almost 40min and the seats are not comfy at all. That said, i would rather pay extra $50 and fly with normal company."
Contra: "WizzAir's service. The flight had an 8 hour delay due to bad weather, while Tarom had a flight on the same route, under the same circumstances, and managed to fly to and from Valencia within a much more acceptable 2 hour delay."
Pro: "Is a case of what didn’t I like. When you fly low budget just expect surprises. The small prints are terrible clauses and you will never know when they will get you. Today I was charged £25 on the spot by WIZZ AIR at the boarding gate, even if I disagreed with the charges, I wasn’t prepared to miss my flight W61301 from Warsaw to Luton. There is a degree of unfairness with these impromptu and extra charges. I came on the same flight with the same bag and there was no hassle. I was a soft target and whilst I had no problem with the flight and the service provided, I will not recommend @wizzair. I felt the extra charge was a con."
Contra: "WIZZ Air need to be sensible. I travelled from London to Warsaw without any problem and they made a problem on my way back.!"
Pro: "Extra legroom seats are a godsend (but that's applicable to any airline, not just Wizzair, although they do seem to have a few more of these than other airlines - low cost or not). Also, despite a 35 min. initial delay, we eventually landed only 15 min. later than the scheduled time."
Contra: "The boarding process at Gatwick was disastrous. There were only 2 agents, none of which spoke proper English. Also, one of them was busy checking each individual carry-on bag with unnecessary extra scrutiny, only to provide customers to the second agent, which was taking the payments for extra bags."
Pro: "The cheap fares"
Contra: "Airplane was filthy, needed a thorough cleaning. More padding on the seat."
Pro: "We landed"
Contra: "Customer service, communication between check in and boarding agents, clear rules. On time departure as opposed to 60 minute delay on the runway"
Contra: "Delay on departure and no bus at arrival"
Contra: "Wiz air seems to trick you constantly to get more money out if things they hide from you.. online check-in required.. letting you in work a trolley and then charge you at the gate.. pee service overall.. beware!!"
Pro: "mi-a placut pretul"
Contra: "au transformat cursa aeriana intr-un butic"
Pro: "The flight was on time, even though it left with almost 30 mins' delay (despite the fact that boarding was complete with a few minutes before the schedule take off time)."
Contra: "Seat comfort - the seats are tied with Ryanair for worst comfort (rigid and very cramped). Worst of all, though, as with Ryanair - seat allocation. Please, stop this "even though you're travelling together, you may be seated separately unless you pay to choose your seats" nonsense. It's ridiculous!"
Contra: "1h 45 minutes waiting for luggages in Bucharest Otopeni. Still not delivered."
Contra: "Seats are terrible."
Contra: "I had priority and my partner who did not was on plane first! My suitcase was miles away from me (what caused delays on getting out) because next to my seat was not empty slots! After the bus took us to plane crew did not allowed us to use rare entrance (I was seat 37!)! That was chaos!"
Pro: "We got to our destination."
Contra: "There was a problem with their website that was out of our control, that didn’t allow us to print boarding passes and we were charged at the airport even though we had proof we tried and were not able through no fault of our own"
Pro: "Smooth flight"
Contra: "No terminal connection"
Pro: "The flight was overbooked so they took my wife of the flight"
Pro: "Plane new & in good condition"
Contra: "flight was delayed by 90min, boarding started (even plane wasn't here yet; people herded to air field, waiting, then sent back to terminal, for nothing, all in the rain flight supposedly delayed by 30min (really 90min) due to plane late from Belgrade (WizzAir doesn't have a scheduled flight form Belgrade) - clueless or making up stories to get rid of guests?"
Pro: "Nice crew"
Contra: "Both flights were Delaid. It was unorganized in every point, felt like chaos. Ryanair sells same services for cheaper price, so I thought it was overpriced."
Pro: "Cheap flights, priority boarding."
Contra: "No meal included, no entertainment provided"
Pro: "It flies direct to the airport that I wanted to go to."
Contra: "Little space. Legroom & hand baggage (which had to go in hold). Family of four were not seated together. Cabin pressure change made child ill (my phone has a pressure sensor and I could see the change in pressure trigger a desire to vomit). It should be transitioned more slowly."
Contra: "My husband was seated in row 2 and I was seated in row 29, even though there were many spare seats in blocks of two and three that we could have been sat in; then I was forced to put my carryon luggage in the hold, meaning I had to wait ages at the baggage reclaim on arrival, and was late for my air BnB check in. When I booked my flight I deliberately chose not to check any luggage, spent time planning what to take so that it would fit in a carryon bag, and measured out my liquids into small bottles so that they passed the liquids restrictions: all effort and time spent in vain due to Wizz Air. I was furious!"
Pro: "Maybe the food selection and the price of it."
Contra: "I paid priority still wasnt able to board early and had to put my only bag under the seat."
Pro: "Cheap with early booking"
Contra: "No food, even free coffee."
Pro: "grea air line always on time staff are friendly"
Contra: "The approach of you, all together, should improve, be friendly, more can do attitude...Was not good at all, think to fly again with Wizz or NOT!"
Contra: "There was a mix up and the Wizz Air website did not work. Therefore, I couldn't check in a get my seats booked. I also could not prepay for my luggage so they overcharged me at the airport and had an attitude about it. My luggage was given three different prices quotes. I am very upset their website didn't work and they ripped me off at the airport."
Contra: "When I went to check in an hour before my flight, Wizz charged me and many other passengers an unexpected 40 euro fee. They claimed the fee was for checking in in person---and then they also claimed it was too late to check in online. There is no information in my flight confirmation from Flightnetwork.com, which i purchased on kayak, indiciating that such a fee would be charged. Many other passengers had the same experience."
Contra: "I wasn't to bucharest because on the phone the laidy said to me i can travel with my driving license because my id was lost and at the gate they stop me i lost all money from ticket plus transport to airport and back you should refound my money this company is the most worst company in the world"
Contra: "There was a delay 1 hr poor service no apology"
Contra: "Terrible service and the fact that you can't check in st the airport without paying is absurd. Absolutely terrible. Implant policy"
Contra: ""Wizard of Oz Airlines" I'm surprised the pilots didn't ask for another hidden fee! Please book a full fair on a major carrier instead of hidden fee fiasco at the airport. headaches before a flight. Keep in mind no wizz staff to talk to before flight or in Budapest. Private contractors from airport do all the check in process and departures."
Pro: "Everyone was really friendly and accommodating to my needs"
Contra: "40 minutes late taking off - sitting on the plane"
Pro: "cheap, on time"
Contra: "no reclining chairs, no free water"
Contra: "Lots of hidden charges."
Contra: "We arrived at a field in Israel with 2 backpacks and did not charge us extra, but on the way back they decided to charge us at the last minute for the same cases we had arrived with. Nothing we said helped and the attitude was cold and hard. The flight was good"