The flight staff were polite, seats were comfortable, and we reached our destinations on time. This was my first time traveling first class since the pandemic. The difference in service was dramatic and made me seriously regret having paid three times more for a first class ticket. Specifically No Sky Cap lounge - One of the main reasons I traveled first class was to use the Sky Cap lounge since we were going to have to wait for our flight for several hours at PDX. PDX Sky Cap would not allow us to enter as first class passengers. The receptionist said we needed to have their American Express Card. Further the Las Vegas Sky Cap lounge is permanently closed. Food - Our first flight was early in the morning, so I thought no need to grab breakfast in the airport, I'm traveling first class. The only food we were served or offered between LAS and PDX was Biscoff cookies. Our return trip was the same. Seems the days of being served a hot meal in first class are long gone.
Pro: "Crew and service was amazing"
Contra: "Paid $28 for internet and it didn’t work"
Pro: "Good services in anticipating our next leg"
Pro: "Went very smoothly. Very comfortable."
Contra: "Can't think of anything."
Contra: "The Entertainment display didn't work."
Pro: "Very nice crew, precisely respects the flight schedule"
Pro: "Overall the flight was very comfortable."
Pro: "Plane was clean & modern"
Contra: "More leg room"
Pro: "Pilot explained the flight path and landmarks along the way. Crew was friendly to us and welcomed our baby onboard before many other pax boarded."
Contra: "Seats were narrow and I’m not a big guy. 6’0”. 185."
Pro: "They got me an air sick bag since there were none in the pockets. Bathroom was very clean. Chair had bendy headrests. Didn’t have to check my bag."
Contra: "Very turbulent, seat did not stay reclined. On a redeye flight, this was the key misery-maker. Seat in front was reclined so no possible position to sleep from the middle seat, even for a short person."
Pro: "In flight service was fast and well organized. The dinner was very good. Flight was turbulent free and no isues."
Contra: "The plane was at the gate but it took over an hour for international inspection and a long time for the plane to be cleaned."
Pro: "Seats were comfortable but crowded. Was nice to have the built in screen for entertainment."
Contra: "Did not like being bumped to a flight with a five hour layover in SLC. Travel day was already very long. We booked the flight originally based on the shorter layover of an hour and a half. Seemed very inconsiderate."
Pro: "Crew was great"
Contra: "Hot in the plane and the landing was uncomfortable"
Contra: "Seats did NOT recline, which seems to be a pretty poor planning for a red eye flight."
Pro: "great trip and crew"
Pro: "The pilot, Mr. Howes, I believe, came out and personally thanked everyone for flying Delta. It was a nice touch to see the actual pilot that was flying and me home and that he shared his gratitude. Go DELTA!!"
Pro: "The crew members were excellent and efficient. Europe was fabulous."
Contra: "9+ hours in the air is never fun when you're in economy class: humans have gotten bigger as airline seats grow smaller."
Pro: "I was moved to an end Seat, as I was in constant leg pain."
Contra: "I was zitting against my Neighbor as the Seats are so narrow."
Pro: "Flight was quiet and comfortable."
Contra: "Felt claustrophobic after a while because guy in seat next to me was rather large and spilling into my seat"
Contra: "I was placed on an earlier flight as soon as I arrived at the Portland airport. The flight was full, there was no room for my bag in the overhead bins. The bag was checked, not to just Seattle but all the way to Venice. Well, surprise, surprise, the bag was lost on the way to Venice. KLM does not allow enough time in Amsterdam for luggage to make a connecting flight."
Pro: "Delta worked with us on rebooking a flight after we messed up. Onboard the staff was incredibly friendly and the free snack selection was decent (even gluten free treats). Boarding was an orderly process."
Pro: "Excellent Service."
Pro: "On time, free beer , good price"
Contra: "No movie, no charging telephone"
Contra: "I will make it my sole purpose to let everyone I know and review this on every site. Kayak messed up our flights so badly and then would not fix them. I spent 4 hours being bounced between airlines and travel sites just to be screwed with for a mistake Kayak made and would not fix. Worst company ever!"
Pro: "ATL based crew was great. Exit row extra room as promised"
Contra: "Cheese snack purchased was not up to par. Grapes soft, almonds mealy and cheese dried out. Disappointing. New faster Wi-Fi was intermittent at best. Down for long stretches."
Contra: "Leg room"
Contra: "Gate attendant was extraordinarily rude"
Pro: "really great service, arrived early, as good as it gets."
Pro: "Better seats"
Contra: "The seats"
Pro: "Crew were good, flight on time, free drinks"
Contra: "TSA Pre-check info not loaded on flight from LAX to PDX."
Pro: "Typical flight, all went well. Special services picked me up at the plane."
Contra: "Condition of the airplane"
Pro: "in economy class"
Contra: "very hard seats with not enough legroom."
Pro: "Friendliness of the staff"
Contra: "No complaints. I wish that the updates on the flight delay were a little clearer, but that's about it."
Pro: "Getting to the correct destination."
Contra: "The fact that the lack of knowledge regarding international travel visas by the counter staff and supervisor meant that two days of the vacation were lost. Upon arrival in China the 144 hour travel visa was granted with no problem within minutes, but the U.S. staff was completely befuddled by the possibility. The interrogation was completely stressful and resulted in a reschedule of the original flight and during the second attempt at flying even an email from the U.S. consulate with a link to the Shanghai/Chinese government immigration site was deemed "not official enough". i will be expecting proper compensation. I was once given an $850 travel voucher for voluntarily giving up my seat, and was flown first class to Hawaii, given 4 star accomodation and then flown first class on to China within 48 hours. This was an involuntary bump from our chosen flight time, all because of a lack of knowledge about current visa regulations and international law on the part of the check in staff. We have been loyal Delta users for over 15 years, and this was the biggest blunder ever. Also humiliating and extremely frustrating, stressful and a big problem with fulfilling our travel plans between son and father."
Contra: "Seating has gotten WAY too tight. Will not do that again ... discomfort, inability to even stretch a little bit caused painful nerve flare?"
Pro: "Smooth flight; informative crew"
Pro: "Kindness and politeness, on time lots of explaining"
Contra: "Beyond seat space all was perfect"
Pro: "Crew was wonderful"
Contra: "Nothing- good flight, I couldn't sleep but that wasn't your fault"
Pro: "Delta has a good business product. The entertainment system was good. The food was good."
Contra: "The business class crew struck me as distracted and putout to be there."
Contra: "Snacks if possible"
Contra: "I chose my seats when I purchased tickets thru Expedia. Then for some reason Delta wouldn't allow me to keep my seats and I had to have them assigned at boarding. Why? What causes this? I was stuck in the back of the small jet from Minneapolis to Cwa when there were a few open seats in the middle. Disappointed. I won't be choosing Delta in the future!"
Pro: "I trusted Delta to take of my clients; Delta usually did. Rather, the employees of Delta did. Now when I travel, I prefer Delta (when they aren't too much more economically). Let me change that to I used to prefer Delta, because the times, they are achanging. My home airport is Atlanta, I'm usually traveling to Seattle or Portland; Delta is king in those routes. There's more flight time options, and the entertainment available is better."
Contra: "Here's where the picky comes in. I downloaded the 'Go Go" wifi app beforehand. When I tried to connect I received a message that it wasn't available on my routes. Why couldn't they tell me that it might not work on my routes before they took my money? Further, why wasn't it available? It's not like I was going on a multi city/country trip, this was Atlanta to Portland non-stop. Then there's the 'Premier Seating". I opted for it on my outbound flight and received TSA Pre Check. I didn't buy the seating coming back; I did not receive TSA Pre Check. Coincidence? My fare was more than Alaska Airlines was offering it for, I paid for the wifi that didn't work, and in order to avoid the back of the plane, you must pay. So, I guess I'll be going to Alaska Airlines. They don't have as many flights, but I don't feel dinged for more money every time I turn around."
Contra: "It was full, Ben if Lufthansa said on their website that they keep physical distance for passangers! Liars!"
Contra: "I was charged $60.00 for luggage"
Pro: "Amazing crew and service."
Contra: "Seat space extremely low for tall person."
Pro: "Seat and crew were amazing but obviously struggled to be proud and confident of their job, can’t blame them if the company cuts expenses all over."
Contra: "When you fly business class, you expect a different product than economy, because you pay almost double the price. All we got is the same lousy sandwich as in economy, neither are alcoholic or hot beverages available due to ‘shortage of staff’ as the crew announces. A flight far behind LH standards."
Pro: "The food/drinks"
Pro: "Reasonably comfortable seat"
Contra: "The flights was considerably delayed, due to Lufthansa's operation issues. Information provided at the terminal was nearly non existent and the posted information on the extent of the delay was inaccurate and not updated. All in all, not effective and non communicative handling."
Pro: "Nice crew comfortable seats selection of drinks were good"
Contra: "Better blankets too cold on the plane"
Contra: "Flight was delayed"
Pro: "Not a long flight, overhead lockers had space although I wasn't helped to find somewhere. Crew lovely otherwise."
Contra: "Boarding from a connecting flight wasn't enough time, esp as our duty free purchases were selected for additional screening. Food was identical to what we had been offered on previous flight, and the outbound one."
Pro: "We were traveling from IAH gto FRA with two dogs. One in a crate and one in a small carry on dog bag. Lufthansa handled the process very well. They expected us at the airport, helped us through the entire checkin with a smile, helpful information and care. They brought us and our dog to TSA and after boarding confirmed that our dog had been loaded and safely taken care of. The cabin crew also checked on us and our in cabin dog. I don't know any other airline that makes traveling with a dog so easy and pleasant."
Pro: "Lufthansa is a great airline. My problem is Kayak, who sold the tickets to us."
Contra: "You, Kayak, sold me economy tickets. When I checked in online I saw it for the first time that our tickets were Economy Light. So even though we are Frequent Flyers, we payed $220 for three checkin luggages. I intend to dispute this case."
Contra: "I din't like the fact that Lufhtansa company uses double standards for the countries where they have their flights. From USA, San Jose, Ca, to Frankfurt, Germany everything was good (flight on 08/31/2018 - 09/01/2018). They have been very profesional, beganing wih the boarding time untill the arrival in Frankfurt. The flight to Romania was a different story. They haven't been very professional at all. The flight had a delay and nobody said a word. It was just a clerck there who didn't tell to the Lufthansa passengers for a while anything about our delay. So, finally, he said after 15-20 minutes that our fligt will be later, 20 minutes, than the scheduled time on our tickets. They seemed do not care too much about the Romanian passengers."
Pro: "Pleasant crew"
Contra: "No complaints"
Contra: "getting fine from DC to Munchen and Munchen to Bucharest, 7 h delayed but we get to Romania. - when waiting for the luggages, guess what? Both luggages are missing. -made the complainment, now we are waiting to show up in Romania and to be delivered at home. -went to pick up the rental car, because of the plane delay, they gave our car away. -after trying several companies, we found a car, 3 times more expensive, but we have a car....yeeyy"
Pro: "The food and crew were great.."
Contra: "There was a four hour delay due to a malfunction on the plane in Frankfurt. Upon landing in Atlanta there was no gate to deplane from so we had to sit on the hot plane for over an hour (still sitting as I’m writing this)."
Pro: "Easy and smooth check in and everything else! Friendly service! Love flying with Lufthansa"
Pro: "The flight crew was amazing and the overall experience was great."
Pro: "The food was pretty decent."
Contra: "The seats are uncomfortable and do not recline. The plane was old. No entertainment. For the money look elsewhere."
Pro: "Lots of space....very comfortable seat."
Contra: "Can’t think of a thing."
Pro: "Cabin was clean"
Contra: "Boarding and airpot staff were horrible: rude, chaotic experience especially in Munich and Frankfurt. Main issue was rude staff... No concept of customer service ."
Pro: "Friendly flight attendants, good wine, good entertainment (which I actually don't watch), beautiful airplane, A 340, especially the downstairs restrooms."
Contra: "Very uncomfortable seats, minimal leg room, mediocre food."
Pro: "Excellent service during the two hour trip. No complaints whatsoever!"
Contra: "No headrest screens for entertainment but I had my phone and downloaded movies and shoes prior to leaving the US."
Pro: "Everything is good"
Contra: "Food use to be better"
Pro: "W we’re a few minutes late and they waited for us. We truly appreciate their cooperation. 5 strat services."
Pro: "Efficient boarding, friendly crew."
Pro: "Very nice personals, I'm so happy."
Contra: "It seemed llike the boarding was rushed and a bit hectic."
Contra: "Didn't happen yet."
Pro: "N-o entertainment"
Contra: "There is no entertainment so I do not know it should be rates."
Pro: "Very friendly crew, smooth flight ( great pilots)"
Contra: "Food was carb heavy. I wish you would offer more protein and vegetable choices."
Pro: "United airlines a319 was quite shakey felt uncomfortable whereas the Lufthansa connection with the a320 was way better only a bit shakey but felt comfortable and enjoyed the flight."
Contra: "United airlines connection was quite bad. Was 15 min late but didn't really mind it"
Contra: "Seats with no headrest and no entertainment"
Pro: "Everything was good."
Pro: "I fleweconomy. Flight on time. Boarding was quick. Food is so so bordering to poor. On the plus side the portion was small and is good when want to go on diet."
Pro: "The plane was parked away from the gate. We boarded the service bus to get there 20 minutes before departure time. But it took more than 20 minutes while mid way waiting for clearance to leave for the plane. The service bus did not turn on the AC while we waited even though we complained. We were suffocating. There was no entertainment on the plane."
Pro: "flight was on time and the crew was wonderful"
Contra: "Plane was"
Pro: "Food could be a lot better and the selection I chose was not available. Leg room was limited. Layover for the connection was very long."
Contra: "Staff was very courteous, flight"
Pro: "The crew was friendlier. the plane was way cleaner than the previous one. The food was more decent."
Contra: "The crew wasn't too willing to help with the carry-on baggage, for example - I kept looking for a while for an available spot to deposit mine."
Pro: "All went well. On time boarding n arrival. Smooth flight n landing"
Contra: "Frankfurt Airport--is head and shoulders the worst airport in the World. We will not be flying there again. Some dumbass at the airport thought it smart to remove the push carts. Took us one hour to get from our arrival gate to our new departure gate...horrible. They need to build a new airport. Frankfurt is horrible....we will never fly there again."
Pro: "Service from Chicago to Munich excellent! Air Dolomiti flight crew superb. All cockpit crews competent."
Contra: "Poor attitude and service in US from United flight attendants."
Pro: "It was on time."
Contra: "It was overbooked."
Delta operated. Missed connecting flight due to single late crew member in dfw. 1.5 h late. Missed work and incurred costs of over $800. Delta failed to hold connecting flight(s) at gate and it actually left EARLY. Fail. Never again.
Thumbs up for KLM crew, planes and Schiphol Airport, though short on staff and a little late everything went smooth, including the flight.
Contra: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"
Pro: "Decent price for economy comfort seat, 4A."
Contra: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Pro: "Impressive service... amazing crew, very friendly and professional"
Pro: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Pro: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Contra: "Move the drapes a few more inches back."
Pro: "Flight and the crew!"
Contra: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
Pro: "Great crew."
Contra: "Ran out of business class meal. Substituted a Econ class."
Contra: "Crew members in Amsterdam were very rude and disrespectful"
Contra: "The plane is so old..,"
Pro: "economy plus seats were nice, great movie selection, especially international movies"
Contra: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Pro: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Contra: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"
Contra: "Not being 1 hour late"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "Friendly crew"
Contra: "KLM lost one piece of my luggage"
Pro: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Pro: "Seat comfortable"
Contra: "Flight was delayed and overhead bin space was very small"
Pro: "Good beverage service."
Contra: "Over an hour delayj for departure."
Pro: "The crew are amazing! Attentive and friendly."
Contra: "The seats could have been bigger."
Pro: "Like the overall KLM experience"
Contra: "Food could have had better quality and the stewardess served it all at once versus in the various courses."
Pro: "Crew was nice and friendly"
Contra: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Pro: "quick/efficient boarding - good staff - good food - easy flight !"
Contra: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Contra: "Lost all our bags so couldn’t ski"
Pro: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Contra: "tough to sit on a plane for 9.5 hours"
Pro: "Employees were very friendly"
Contra: "The seats were very small"
Contra: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Contra: "Still waiting to board after missing this connection had to be booked on another airline"
Pro: "Time and Good clean place.. in This case airpöane.."
Contra: "It was not entreteiment st all"
Pro: "Comfortable and well laid out seat area"
Contra: "Food was a little substandard for business class"
Pro: "I slept pretty much the whole time"
Pro: "Professional crew. Good boarding."
Contra: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
Contra: "The movie selection did not seem extremely varied."
Pro: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Contra: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Pro: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Contra: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Pro: "Cabin crew were very professional."
Contra: "Aircraft returned to gate due to fault and was delayed for 45 min."
Pro: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Contra: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
Contra: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
Contra: "Crowded seating, wake-up for breakfast service two hours before arrival"
Contra: "Tiny old cramped plane."
Pro: "Service provided by the staff"
Contra: "The navigation of the entertainment system is not very friendly"
Contra: "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."
Pro: "They were awesome."
Pro: "The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier"
Contra: "As above"
Pro: "Loved this 747! Crew was professional and food was very good."
Contra: "We had a long wait (25 minutes) at the gate because we were early."
Pro: "Atmosphere, crew were very professional and friendly"
Contra: "Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you"
Pro: "Good flight, we got a nice snack despite it being a short flight, the staff was great."
Contra: "I missed my flight because of MU"
Flight was delayed. Flight attendant was not friendly No water served Bad experience
Cramped seating for nine hours.
Pro: "Seats were comfortable."
Contra: "There was no food or drinks on an international flight - you had to pay for even a coffee or tea ...... not acceptable!"
Contra: "Wow! BA has managed to finally match Ryan Air and Easy Jet for tight seat pitch and charging for soft drinks but at thrice the price!!!"
Pro: "Good seat"
Contra: "Free food"
Contra: "Offer water at least from a bottle free of charge."
Contra: "This was not a low cost flight such as Ryan Air, etc. I expect British Airways to provide at least complimentary water, which they did not! Come on! For $240 per ticket you could at least offer a free glass of water and a pack of peanuts."
Pro: "seat was not comfortable as it was economy. staff was decent."
Contra: "friendlier staff, better food options"
Pro: "We got to our destination"
Contra: "Everything. Possibly the worst airline in Europe."
Contra: "When allotting seats to seniors, BA could have been more considerate and not placed them in middle seats"
Pro: "Boarding and the flight itself were uneventful. Departure slightly early and arrival consequently early too."
Contra: "Paying for simple tea or coffee? I know a profit needs to be made but come on! I was missed completely by the cabin service the first time, and had to ask for tea on the second. I don’t know when they started charging for tea, but it was unwelcome, cool, and not particularly refreshing. I expect better of BA."
Pro: "Not much - inflated BA fare for mediocre offering; definitely not business class when compared to proper premium airlines."
Contra: "Cramped seats. Poor food. Disorganized boarding more soon to low cost budget carriers. Which is what BA competes against now, albeit for premium prices."
Contra: "i was asked to pay to check in my luggage :("
Pro: "I got up to use the toilet after we were allowed to leave our seats then the next thing I knew we were getting ready to land! Qiuck journey amazing!"
Contra: "The quickness of the journey"
Pro: "Snacks or water had to be purchased No in flight entertainment Crew not so nice"
Pro: "Pretty basic service."
Contra: "The late morning flight we booked was eliminated from the schedule, requiring us to book an early morning flight. This resulted in our having to spend our last night in a hotel near the airport rather than in Rome. It also resulted in a 4+ hour layover at Heathrow, rather than the 2 hours we anticipated. Very disappointing."
Contra: "This is the second time your plans have been late! You were late leaving from Venice to London Heathrow on August 1 which I barely made the flight to Glasgow and then coming back your flight is late leaving Edinburgh to Heathrow And my luggage doesn't make it again! You don't even serve water on the airplane which is ridiculous! Your flight crew were nice but you really need to be on time or not schedule flights with such short layover times!"
Pro: "I would like a refund on my ticket"
Contra: "I didn't like the fact i had to wait the same amount of time it takes to get to the destination because of the delay"
Contra: "Delays delays and delays"
Pro: "This was a very full flight and the crew were exceptionally patient with everyone. Much appreciated."
Contra: "Air vent was dirty and dusty. The seats were unconfortable"
Pro: "Crew are helpful, attentive and friendly."
Contra: "Seats in Business Class are just okay, not great, but are completely doable for short flights."
Contra: "Everything was good"
Pro: "I managed to get onto an earlier flight than anticipated when my original flight to Milan was canceled. The flight went well and service was certainly completely acceptable. I don't recall many details more than two weeks later."
Contra: "The exit row seat available on the rebooked flight was a middle seat, and I can't really complain since I did get the extra leg room I originally booked. I didn't like the length of time I had to wait at Heathrow, however, due to the canceled flight. It was several hours! My apartment rental landlord and I were both inconvenienced somewhat by the late evening arrival when an early afternoon arrival was initially scheduled."
Contra: "BA 884 and BA 885 (a 3 hours flight!) had no water , coffee and food at all !!! PLEASE HELP US !!!"
Contra: "horrible seating"
Pro: "When I was unwell the flight attendants were very helpful and kind"
Pro: "Nothing in particular but it was positive."
Contra: "It was quite crowded but still fine. I would have appreciated a snack and a drink but this is not a reason to be disappointed."
Pro: "Flight was on time."
Contra: "Charged for checking luggage when I shouldn't have been. Had to board a bus to get to plane. Charge for on board soft drinks."
Contra: "My suitcase got stuck in London, now I have to chase it..."
Contra: "The flight was delayed 2 hours before takeoff. Then I missed my connection flight at LHR. Consequently I had to wait for 4 hours to catch filling flight form LHR to NCL. BA very poor service."
Contra: "My bag was missing for five days back in Chicago."
Contra: "Food cost was a surprise. No biggie, just glad I brought a snack"
Pro: "Seat comfort was not terrible. Staff were good."
Contra: "Tiny video display. Lousy pasta. Poor selection of films."
Pro: "Plane captain very informative"
Contra: "Airport ground staff very unhelpful"
Contra: "No hay entretenimiento"
Contra: "Very noisy plane"
Contra: "Very uncomfortable seat for a business class"
Pro: "Crew treated you well, boarding was organised and as a silver club card holder I was rewarded with priority boarding (less queues, less hassle)."
Contra: "Old style entertainment console, small screens, no usb or plug point for charging."
Pro: "Generally I like the staff at BA and they are mostly on time"
Pro: "The connecting flight got canceled and 24 hours latter we are still in the airport trying to get to our final destination."
Contra: "We rebooked our flight to another flight firvthe following day and that one got canceled too. They have not returned our luggage yet. They said within a week we'll get our luggage. The worst company on the planet. Do not fly them. Our vacation has turned into a nightmare. We had to repurchase tickets with a different company so we can get to our final destination. We don't know if we'll get reimbursed for any portion of this."
Pro: "Staff where very pleasant."
Contra: "Airport check in was drastically understaffed. The worst I have experienced. Airplane seating was cramped."
Pro: "The flight got us there safely."
Contra: "The security area was crowded and loud with a man shouting instructions you could barely hear. No one was helpful. No one was there to answer questions. An extremely unpleasant experience."
Pro: "Easy and quick boarding. Dinner tasty, but it is hard to cut a fillet steak without hitting the next passenger in the elbow"
Contra: "Only one check-in agent running all desks including bag drop - long wait. 19 year-old 747 had narrow seats in premium economy, uncomfortable and too much body contact with adjacent passengers. Outbound to SFO in an Airbus 380 had sparkling wine pre-take off, hot towels twice, this DEN-LHR flight only had juice or water on offer (crew said "don't serve that on this route") no hot towels, crew's objective seemed to be get around cabin in one go and leave Pax to it Breakfast was abysmal, soft-pretzel roll, no juice or water served, just indifferent coffee"
Pro: "Crew on BA0229 was terrific and attentive the entire flight."
Pro: "Boarding was speedy and efficient in Austin. The plane (787-9) was very new and clean and felt like a premium experience."
Contra: "Our assigned crew member was short with customers and not to the usual friendly standard of other BA flights we have taken. The food (Veggie Lacto Ovo) was disappointing. We had no bread versus other passengers and had fruit for both desert and breakfast. A little imagination goes a long way, normally only the main is different but this experience was very underwhelming."
When we reach Montreal there was no ground crew to unload the luggage from plane and no information broadcast to explain why there was a three hour delay for picking up our luggage. There luggage area was jam packed with luggage for the last three days of flights. I understand stand it is a difficult time for flying But there was only one person at the lost or delayed luggage and the line was about 100 deep. It would have helped if there woul be an announcement that the next shift arrived at midnight and the luggage would be delayed by three hours
Our biggest issue was the disorganized state of the Montreal airport. Disembarking from the flight from Boston, we went through a labyrinth to finally emerge in the international section of the airport. There we found the terminal highly congested and no information at what gate we would find our connecting flight to Casablanca. We had asked whoever looked official three times before someone knew. When we finally reached the gate at the end of the international section, we found an electronic board listing the gates of the departing flights—at the end of the terminal. This board is what we needed when we emerged into the international terminal. I'm amazed that the airport overlooked this simple need. Also, the airport was very noisy—one needs noise-reducing headphones to destress while waiting for the connecting flight.
Pro: "The meals and the consistent drink service was great"
Pro: "Flight was on time and clean."
Contra: "They missed by special meal once."
Pro: "Friendly staff"
Contra: "Flight was delayed 2 hrs"
Pro: "the entertainment and food was good"
Contra: "our flight attendants were mostly absent -- the other side of the aisle had much more attentive attendants"
Contra: "Freezing in the cabin that morning."
Pro: "Very good on time, comfortable."
Pro: "The flight was average. Small plane, short flight, no food or beverage service. Pretty average and nothing to complain about."
Contra: "The food. Skip the cup of noodles."
Pro: "Comfortable flight, very pleasant cabin crew."
Contra: "No flight entertainment at all."
Pro: "Great value for the money, friendly staff."
Contra: "No notification of 2 hour delay. Missed connection with 2 wrong rebooking on departed flight. No ticket to clear customs and no Air Canada help to rebook correctly."
Pro: "I loved the entertainment options, especially that we could pull up the map & see where we were."
Contra: "Online information was confusing & made it sound like we had to pay for our carry on, so we didn't bring a carry on (just personal item). It needs to be more clear."
Contra: "I booked this flight a couple months ago to find no seat assignment which should be booked at Chechen but was not. Then I was given the back seat against the wall which does not recline. There were standby people on the flight who got much better seating than I. I seemed to get the last consideration. I am treated much better on other airlines with much less early booking. also later after take of it was made known to me there were empty seats further up in the cabin. When I email Air Canada they said they would get back to me within 30 days about my concerns."
Pro: "Crew was lovely"
Contra: "Flight was delayed and everyone missed their connecting flights. Air Canada put us on British Airways instead but did not inform them and when we went to check in at the desk they did not have us in the system which stressed everyone out. We eventually got on the plane but I had to sit in the very uncomfortable middle seat rather than in my chosen seat by the window."
Pro: "Crew was kind, helpful, respectful."
Contra: "Not very comfortable."
Pro: "Nice to see some older flight crew members."
Contra: "First meal was frozen. Bread, veggies and brownie cake were frozen while the chicken and rice wasn't appetizing. Flight crew should be more aware of the first row seats when pushing their food carts down and now bumping into passengers tvset."
Pro: "Not much to compliment on. The flight did offer a great selection of movies to choose from during the trip."
Contra: "Constant flight delays. We were left on the runway for two hours before taking off due to an issue with the laboratory. The plane was overpacked, not allowing much personal space even in the aisle seat. People were sleeping on the floor and some in the aisles, creating a tripping hazard to those wanting to stand and stretch or walk to the restrooms. Those who attempted to sleep in their seat found that the seats were very uncomfortable and had very little to no leg room. When it came time to land at our destination, we ended up having to circle the airport for an additional 35 mins waiting for the terminal to free up. It was a very long 10hr flight that even the nice selection of movies to choose from couldn't help. Terrible flight experience, Canadian Air has really gone down hill."
Pro: "Nice crew- efficient boarding"
Contra: "One bathroom for all of economy. Poor snacks. No chance to get electronic boarding passes"
Pro: "Everything was great"
Contra: "For such a long flight some free snacks would be nice"
Pro: "Flight was quick, service was great, clean lavatories."
Contra: "Would've appreciated more legroom, but the same can be said for just about any airline."
Pro: "The smiling and helpful crew members"
Contra: "The seats were uncomfortable and the tv didn't work well"
Pro: "The flight was nice and smooth and the crew members were so nice."
Contra: "Seats are small and these are the regular seats"
Pro: "Crews were very nice. I also liked biscuits."
Contra: "Ground staff was not as nice as the crews."
Pro: "Preflight very convenient."
Contra: "Not able to see my booking on Air Canada, agent was less than helpful. Food okay, except breakfast was a small cold muffin."
Pro: "I liked the flight crew. They were very friendly and attentive."
Pro: "Crew were reasonably patient, but rather impossible to please passengers with type of flight and discomfort."
Contra: "One bathroom for all of the plane? Perhaps 1st class (tiny) has its own bathroom, but otherwise, the aisle was 10+ people in-line for the ENTIRE flight, as 1 bathroom. Really miserable for all concerned. Seats are too tight, entertainment system works only some of the time, seats old and uncomfortable. Did not seat family together (flight full). Overall, one of the worst long-distance flights I have ever had. Should not fly this kind of plane with this many people and not enough facilities."
Pro: "Plane was clean and offered a nice variety of food and snacks"
Contra: "Every flight was late boarding and arriving."
Pro: "Preferred seating was comfy"
Contra: "2 couples travelling together were assigned 4 seats I opposite ends of plane, no two together and no chg option. Discovered that seat next to my spouse was just assigned minutes before boarding. CSR at AC on phone was rude and unhelpful, boarding staff offered no help either."
Pro: "comfortable seats and friendly staff"
Contra: "no problems with this flight"
Contra: "1 bathroom for entire coach class? Consistent line of 4-5 and sitting in the back meant someone standing next to me. Turbulence mandated seating generated overt unhappiness from many passengers."
Pro: "I liked the fact that the seats had plenty of leg room as I am tall and hate having my knees hitting the seat in front of me."
Contra: "Flying from US to Canada was a challenge because of all the customs requirements. But,. better safe than sorry . This four hour flight did not even offer pretzels"
Contra: "They try to board by groups but unfortunately they get the entire plane trying to stand in there group lines and don't load anyone for 15 to 20 mins. It congested all the walkways and people just change to the shortest line"
Pro: "The flight was excellant. Something that horizon air needs to aspire too."
Pro: "Great crew and good wine!"
Pro: "Generous seating. Decent food."
Contra: "Was not told a transit visa was necessary to fly through Canada. Denied boarding in Nairobi on way over and had to book on another airline."
Pro: "Great service, on-time flight."
Contra: "No complaints"
Contra: "Checking in was horrible. Lady at the counter was not helpful at all. Although my main carrier for the international flight allowed 2 checked baggage free of charge, Air Canada only allowed one free baggage and 2nd baggage for $100 for the connection."
Pro: "Glad for this new route. Will make Europe easier to access from PDX."
Pro: "Flight crew was friendly and helpful. Montreal is a very manageable airport. Staff there was also courteous and efficient. Food was very good for airline fare. Renting an IPad for $10 to watch movies in-flight was a reasonable option for distraction on a 9 hour flight. We were quite pleased with Air Canada and will not hesitate to book with them again."
Pro: "Most things where fine. Slight delay in boarding but still made our connection."
Contra: "Tried to signal stewards for another beverage but got no response. Lack of customer service."
Pro: "The plane was clean and comfortable."
Contra: "It's a long flight, unless you are flying first class it's not going to be amazing."
Pro: "Clean, quick flight."
Contra: "cramped, not enough carry-on room."
Contra: "No vegetarian options were available for dinner or snack. Crew was extremely rude when I inquired about it, and I was not promoted to select a vegetarian option when I purchased my ticket. The breakfast was vegetarian friendly, but it was too disgusting to actually eat."