Găsește zboruri ieftine către Brazilia

Pro: "Some of the crew were friendly, certainly not all of them."
Contra: "Seats were uncomfortable, food was subpar. Paid extra for a “twin” seat and after this experience I think passengers should be paid extra to sit here."

Pro: "Great seats, great crew."
Contra: "Was not anything too exciting on Entertainment with regards to movies, but personal choice really."

Contra: "Better inflight entertainment"

Pro: "Crew was very calm, courtesy, and cheerful."

Pro: "Easy to check in, outstanding crew!"
Contra: "Old, old, old plane! :("

Contra: "In"

Contra: "Flying on time"

Contra: "Thank you so much Emirates airline you are the best"

Contra: "Best flight ever. Everything was perfect . Best crew ,"

Pro: "Boarding and Crew are excellent toilets are clean Gluten Free meals are available, that's a big plus"
Contra: "Lots of movies to choose from however I felt the choices were similar in a way! ( Example: you'll find the Drama movies are almost the same as the Romantic movies or the Comedy movies)"

Contra: "It was good service by emirates"

Pro: "Nothing"
Contra: "No lounge. No notification that the lounge is closed. No compensation in a lounge replacement form just a shitty $40 voucher"

Contra: "Upgraded to "promotional" offer for business class. It was not the full experience. No lounge access etc. Though the flight part of it was great!."

Pro: "The service, food and flight entertainment was great."

Pro: "Awesome expirance with emirate fight"

Pro: "Footrest would be good for a long haul flight."

Pro: "Wow I was pleased to see lady with sign daying Dublin Passengers this way"
Contra: "All Good"

Pro: "Got upgraded to Business!"
Contra: "Nothing really, crew was professional"

Pro: "Service from staff"
Contra: "Disembarking for passengers needing wheelchair was prolonged and cumbersome; As a result,my one suitcase was lost by another passenger picking up my bag and I ended up spending 3 extra hours at the airport completing formalities!"

Contra: "Emirates did not allow us to select the food preference as we had booked through a third party. They literally starved us for 14 hours as we r vegetarian and could not eat meat laden foods."

Pro: "Rude flight attendants and REALLY BAD FOOD."

Pro: "Crew is friendly and good service"
Contra: "Emirates did not honer the cost of the Hotel night in Dubai. Neither Kayak, nor Emirates advised us to book the hotel within 24 hours of flight time. We called Kayak, they have Zero customer service. We called Emirates, they blamed it on Kayak. They said that they should have advise us to book the Hotel at least 24 hours before departure. We ended up paying for our Hotel and meals and it should have been coveted by the Airline. Randa"

Contra: "The economy seats are too narrow and 10 abreast on a 777 is one too many seats."

Contra: "Emirates cost cutting is beginning to show on the menu. Used to be excellent food, now average at best compared to other top-end airlines."

Pro: "So easy to check in and tranfer at Dubai"
Contra: "Quite difficult at times to manage the film options on screen"

Contra: "Cannot choose seats without paying a fee which is ridiculous. There is no way to get a window seat on the plane. I have never travelling on a non window seat in my 20 years of flying until this time."

Contra: "not upto the mark."

Pro: "Seamless flight with usual high standrd of on-board service and food"
Contra: "Transfer distance from in-bound London flight to new terminal and very long walk to gate was a surprise and could catch some prople out due to the time it took (and I'm fit and enjoyed the walk)"

Pro: "Great Ambience. Excellent Crew. Tasty Food."

Contra: "They changed our seats to 46F 58F and 88B. We already get boarding pass for connecting flight but they did changed them because of flight delayed from Bangkok. It was unfair. They should hold reserved seats for us since they knew that the first flight would arrive on time."

Pro: "Everything"

Pro: "Friendly staff, great movies"
Contra: "Nothing!"

Pro: "Emirates offers good food, decent flight entertainment options and a friendly staff to cater to passenger needs."
Contra: "The timing of the flight could be changed to a little later, I had to leave home at midnight to make it to this flight."

Pro: "Comfortable seats, wide space between raws, smooth takeoff and landing, friendly Crew, good food, crew offered great service, from time to time offer drink and appetizers. We have come such a long distance comfort and fun."

Pro: "Customer service, food was good. Even though the flight was long, the crew did the best that they could to make it comfortable. They were generous with drinks, made sure we were comfortable. Will definitely do it again."
Contra: "Lost channels at times. the electonic system can be finicky at times, doesn't respond to touch right away. One of my suitcases came torn on a part close to the zipper, not sure if someone was trying to cut it. Looks very suspicious but nothing is missing."

Pro: "New aircraft"

Pro: "The courteous and friendly on-board service, spacious seating and clean men's rooms were the best part of the journey. The smiling stewardess were outstanding in creating a happy environment. I will consider Emirates for my future travels."
Contra: "Coffee was ok but could be better."

Pro: "There was sufficient legroom at the seat. Amenities were provided to remain "fresh". Not computer literate, the entertainment was more than adequate."
Contra: "I told the flight attendant while boarding that it was not appropriate to have very little children on a flight of this length. Much to my chagrin, an Indian woman had two howling urchins one row in front of me. These howling urchins proceeded to scream their lungs out for 11 of the 13 hours of the flight!! One of the babies was so small, it looked like she had just pushed the critter out earlier that day!! Had they told the Indian woman to drive or swim to Dubai, the ratings would've have been excellent. I did not pay good money to have to sit in a NURSERY!!!!!"

Pro: "Good service on the plane. They pretty much gave you whatever you asked for. No charge for beverages, etc., even alcohol. The food provided was very good."
Contra: "On the outbound flight, the seat bottom was very hard as if the cushion had deteriorated. My behind was killing me very shortly into the 7+ hour flight and I sat on my neck pillow, which wasn't ideal but helped a little. The seat on the return flight was more comfortable."

Pro: "Clear and firm boarding instructions - captain updated flight status. Helpful and patient crew. Clean toilets. Prompt disembarkation."
Contra: "Food for main a bit tasteless and dry"

Pro: "They got us there safely"
Contra: "We did not get the seating booked online The room in the terminal at the boarding gate was extremely small and inadequate. It created much anxiety and discomfort among the passengers. Some were disgruntled."

Contra: "they are delay 2 hours"

Contra: "Crew members are very arrogant at passengers they will not respond quickly .Food is not at all good"

Pro: "Flight overall was fine but not the standard that we had on the trans Atlantic potion"

Pro: "The world's best, but."
Contra: "A little more legroom in economy would be nice."

Pro: "Available entertainment was great."
Contra: "It was filthy with two broken toilets and one toilet that was so dirty it couldn't be used. Most sinks couldn't be used by the end. Flight attendants left duty free carts in the aisle while they sat in jump seats and chatted, which made it difficult to get to bathrooms and to move around the plane. Kids running around all over the plane, and trash all over the place."

Pro: "Nothing"
Contra: "The stuff were not helpful (i.e when you request it by bottom nobody would come and ask if you need anything) Bathrooms were not clean Food did not taste good (Also was shortage of choices of meal. Some meals were finished ) Stuff did not gave us coffee and tea"

Pro: "Emirates was the referrer only. The flight was a Qantas flight hence same as any other Qantas flight. The fish dinner choice was over cooked."
Contra: "I like the luggage allowance-- more realistic than other airlines. The attendants were attentive but perhaps a little overdone on the fake smiles except for the main attendant who had the stressed/more straight-faced look for some strange reason. i probably should have been more tuned into the mechanical visual entertainment on board instead. Got to watch two movies which was great!"

Pro: "Frequency of service and inflight entertainment options."
Contra: "All the kids. Too many. Too many crying babies. It was like a day care in our section. I've never seen anything like it. Also, the ICE interface is a little confusing. And the touch screen a little weak."

"Great flight Will go again!"

Pro: "The plane condition."
Contra: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."

Contra: "Friendlier crews"

Pro: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."

Pro: "Loved the smooth ride."
Contra: "Bathroom was pretty nasty"

Pro: "Boarding was quick and flight was calm"
Contra: "The coffe and breakfast."

Pro: "The aircraft"
Contra: "No overbooking next time!"

Contra: "Travelled business class and was ace experience"

Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"

Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"

Pro: "Nice staff and no delay"
Contra: "Instead of crisps maybe a bit of cheese or crackers"

Pro: "Friendly crew"
Contra: "KLM lost one piece of my luggage"

Pro: "The flight crew was so friendly and the food was really good."

Contra: "They left my bag off the plane. Ridiculous."

Pro: "The crew were really helpful with people who had tight connections because of the delayed flight"
Contra: "I wish they had WiFi"

Pro: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Contra: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."

Contra: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"

Pro: "yes"
Contra: "not really"

Pro: "Crew were great, food, entertainment, seat and everything else was great as well."

Pro: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Contra: "No downsides at all"

Pro: "On time and friendly crew"
Contra: "Boarding needs improvement"

Pro: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"

Contra: "Turn the lights on early making it hard to sleep"

Pro: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Contra: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."

Pro: "Gaps between seats are very narrow."
Contra: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."

Contra: "wasn't able to take the flight since I missed it"

Pro: "Landing"
Contra: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"

Pro: "Flight crew very nice"
Contra: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"

Contra: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"

Pro: "Nice flight ...was comfortable travel ...good food.Thanks"
Contra: "No such things"

Pro: "I slept pretty much the whole time"

Pro: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"

Pro: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Contra: "Cramped seating."

Pro: "Wifi on Board"
Contra: "Nothing"

Contra: "Customer service"

Pro: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Contra: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."

Pro: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Contra: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."

Pro: "Fabulous trip with friendly, helpful staff"
Contra: "Nothing"

Contra: "Headset jack only worked if the headset plug was in EXACTLY the right spot."

Pro: "Very friendly crew"

Pro: "Service impeccable!"
Contra: "They have one line of executive class after the kitchen and toilet, is very noisy."

Pro: "The flight was great."

Pro: "The crew service is impeccable. Ground services very friendly and professional."
Contra: "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."

Contra: "Long stop over at Schiphol. Too Long!!!!"

Contra: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"

Pro: "Flight attendants tried their best given what they had to work with."
Contra: "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."

Pro: "Wide selection of entertainment, food was good."
Contra: "Boarding unorganized, but that may have been more of a passenger issue then KLM"

Pro: "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
Contra: "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"

Contra: "Did not get the luggage from connecting flight from Amsterdan to Basel"

Pro: "Boarding was smooth and hassle free, crew were friendly and helpful, food and drinks were very good, entertainment system is awesome and up to date with latest contents, good flight overall"
Contra: "Cabin noise and air conditioning too cold, didn't sleep well"

Pro: "Punctual"
Contra: "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"

Contra: "Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family."

Pro: "The crew was OK, but nothing special."
Contra: "Air France should not sell tickets for which the connection flights are almost impossible to catch. My luggage was not transferred to my connecting flight. I had to run to catch the flight to Bucharest. At CDC there were only two custom officers for checking passport of EU citizens, on a Saturday morning with hundreds and hundreds incoming travelers. On top of it, one female officer was rude. Typical french :("

Pro: "Crew was great but at the airport they had us weight our carry on and then made us check it for 90 euro."

Contra: "Only a steward that did not help us with luggage when neede..."

Pro: "rien"
Contra: "tout est à revoir !"

Pro: "The seat was very comfortable."
Contra: "My boyfriend and I were required to gate check our carry-on luggage which required us to go through customs in Paris to get to our bag and re-enter security for our connecting international flight. I am unsure why this was the case as other passengers brought the same size luggage. Very upsetting."

Pro: "Quick boarding, comfortable seating. Great food!"
Contra: "The seats and IFE were a bit outdated. Comfortable, but outdated. My family had issues with their screens and one had to use the remote as the touch screen was no longer functional."

Pro: "Not much, seats are super uncomfortable"
Contra: "Better code sharing with KLM"

Pro: "Crew was attentive. Timings were spot on."
Contra: "Virtually no information at boarding which made everybody just make a huge line. Boarding they a bus, it was raining and we got wet."

Pro: "Flight attendant was rude to my non French speaking 12 year old. He ripped his charger out of the USB port and threw it at him."
Contra: "TSA was sketchy and gave a FULL search, part down, etc. I kept asking and the excuse kept changing. Final excuse ridiculous! Flight attendant could have not treated my son as he way he did. I was unaware that the usb cord being inputted during taxiing As was my son. He was horrible to him!!"

Pro: "Crew was solicitous."
Contra: "They didn't seat a couple with a baby together which put me in the unpleasant place of being asked to give up my bulkhead seat for a window seat."

Pro: "Crew great."

Pro: "The food selection and drinks, given our coach class, were excellent. Nice attention to the passengers."

Pro: "The crew ask some of us to help seating a family group together. No objection. Then they went out of their way to make the trip more enjoyable for us... even offering a drink of Champagne wine (the true one, not some substitute)... Departed almost on time, arrived a few minutes early..."

Pro: "Tight seat, was moved out of exit row because of my age"
Contra: "Could have stayed in exit row. Plan arrived in Moscow late so flight was over one hour late"

Pro: "Everything was great"
Contra: "N/A"

Pro: "Friendly attendants, entertainment variety"
Contra: "Comfort, food could have been better."

Contra: "Poor service. Terrible food. Aging aircraft. Terrible in-flight entertainment system. Really not good AirFrance."

Pro: "The crew was friendly!"
Contra: "Once again no vegetarian options."

Contra: "Not really an Air France flight, AF not interested in taking care of their frequent fliers."

Pro: "Entertainment"

Contra: "Being in the middle of the 4 seats with guys on both sides. They tend to restrict the space by using the arm rests."

Pro: "No extra charge for simple refreshments."

Contra: "Old plane."

Pro: "The cabin crew was super patient and accommodating of the passengers."
Contra: "Cramped quarters"

Pro: "On time."
Contra: "Did not seat together passengers, although booked and checked in at the same time."

Pro: "Food was good. Crew nice and professional."
Contra: "Landing was not so smooth."

Pro: "Staff"
Contra: "We were 2h late"

Contra: "Security services at Manchester airport...too long and not friendly at all"

Pro: "Nothing"
Contra: "1/ the transfer crew needed 50 mn to enter my son’s visa number in her computer and she almost let us miss our flight 2/ we were separated (party of 3, my son being 5 YEARS OLD) - how can they allow a boarding and expecting my 5 year old to do a 10 hours flight BY HIMSELF???? 3/ no kids menus, even if I had ordered it before 4/ food in general was very mediocre 5/ crew was unprofessional and they acted bored"

Pro: "Very good male crew member. Pilot genuinely apologetic for the delay."
Contra: "After running due to a 1 hr 10 min change over between flights boarding didn't prioritise anyone but I got on fine. Only to be told at the departure time that there was a problem with the baggage hold and we were delayed. In total 50 minutes late leaving. Breakfast a simple brioche with nothing to add to it."

Pro: "The crew was very friendly and professional. The food very good"
Contra: "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."

Pro: "La entrada"
Contra: "El resto de cosas"

Pro: "Todo muy bien Volvería a viajar con ellos."

Pro: "The food, the service and everything else is fine, quite good."
Contra: "However, our baggages were 1 day late. Your missing baggages would deliver to you 1 day later, for some maybe 2 days later...Quite a few people said that it's been always like this with air Aeroflot if there is a transfer flight."

Pro: "On time after latish start"
Contra: "Staff took carryon bags even for skypriority even tho lots of room in overhead, allegedly to speed deplaning. Nowarning to repack. Infuriating and stubborn staff!"

Pro: "Good boarding procedure."
Contra: "Nothing much to add for a short journey."

Pro: "It was on time"
Contra: "Food was AWFUL! Better to serve nothing"

Pro: "The seats are spacious. They give you great amenities such as a toothbrush, etc. The crew was very nice. The food was also superb for airplane food."
Contra: "The check in process was terrible at SFO. We all felt like cattle being herded on. It was such a mess. The seats are surprisingly uncomfortable in premium economy. The headrest is not conducive to sleeping."

Pro: "the Airline"
Contra: "The Airport, Security, Boarder control."

Pro: "Arrived on time"
Contra: "Cattle car accommodations"

Pro: "I liked the way a fligh attandant treated me and another two passengers. At the end of the flight he gave us a cup of strawberries for all. The food was delicious specially that pasta, it was yummy."
Contra: "TV was too slow."

Pro: "Airplane staff were good"

Contra: "The crew was not very polite."

Contra: "Freezing"

Contra: "Food was not good."

Contra: "Food and coffee were cold. Service on AF is getting worse."

Pro: "Cabin Crew and food selections were top notch"
Contra: "Seat configuration as a first class ticket was awful. Same configuration as economy class but by leaving the middle seat empty constituted first class. I'm 6'-1" and missed the legroom...."

Contra: "Wheel chairs for my ill and aged parents was not provided"

Pro: "The crew member was not helpful with my need at all and just ignored my request to change my seat (which was empty). I am very disappointed and had a bad experience!!"
Contra: "The crew needs to be helpful and be courteous."

Contra: "Everything"

Pro: "After the GSO - PHL flight, I mistakenly boarded a flight to Portland Maine PWM. Why didn’t the gate attendant catch this error?"
Contra: "Attention to detail by both the gate agent and myself."

Contra: "The entertainment system was malfunctioning and the crew was not trained to resolve the problem. 9 hour flight without movies, music, tv..."

Pro: "Seats seem to get smaller but overall a good experience"
Contra: "Seat room"

Pro: "It was acceptable."

Pro: "Comfortable seats with plenty of legroom."
Contra: "The counter agent charged us for one bag when it should have been free. According to her, there was nothing she could do as that's what the computer stated. She did mention we have a receipt so we can ask for a refund. Why was she even there?? Could have done the same with a kiosk."

Pro: "Very competent flight attendant."
Contra: "Flight was a half hour late. Pilot could have communicated with passengers. Gate 35X at National Airport is a terrible situation. We go down stairs to deplane, then wait for a bus to take us to the terminal. Not acceptable."

Contra: "The flight was late with no explanation. The incoming equipment was at the gate in time."

Pro: "Flight attendants were very good."
Contra: "Pilots need to do a better job of communicating delays. Especially the ones piloting this particular flight."

Contra: "The a/c wasn't working. Flight attendants acted annoyed by the people flying, no connectivity to gogo inflight."

Contra: "flight delay , on plane for over two hours before takeoff"

Pro: "Shory"

Contra: "Could be more caring staff"

Contra: "3 of the crew Members were extremely rude... snarky remarks when asking very simple questions... We are supposed to have a good experience as a costumer. Not my fault the crew might be tired or having a bad day."

Pro: "The crew skipped me for breakfast and i had to ask for food."
Contra: "The food was not very good. Bread rolls stale and inedible. The rest of the flight was good."

Contra: "Thank reserved seats at time of purchase for a British airways plane and paid for extra legroom. When I checked in, I was routed to American Airlines and the seats were the same in the entire aircraft except for first class. Why did I pay and shouldn’t I get a refund?"

Pro: "Normal expectations were met"
Contra: "It was fine"

Pro: "Arrived 11 minutes early, courteous staff, biscoff cookies. Great price."
Contra: "They pushed the stupid credit card again with its annual fee and miles BS."

Pro: "Nice plane and entertainment"
Contra: "Booked flight through British air for a reason. Didn’t anticipate American Airlines being used for our flights. The Flight was also delayed but it was never explained why despite dozens of questions from passengers. This caused a missed connection flight and forced us to stay overnight in Chicago with nothing but a $12 food voucher. When we tried t ask what other options were, American Airlines personal offered no sympathy and said the best we would get is the food vouchers and we should be grateful. No other travel reimbursement or vouchers were offered other than a replacement flight. Overall it was a huge inconvenience and caused numerous other expenditures for us."

Pro: "It was the most uncomfortable flight I can remember"

Pro: "Landed safely and on time. Crew was nice."
Contra: "Cramped. Older plane missing USB plugs. Entertainment requires an app. Bathroom door still has ashtray. Should have been cheaper for what I got which was a regular ticket for a 5'8" 160lb person."

Pro: "Nothing, okay the movie"
Contra: "Flight attendant in back rude from start to end for no reason."

Pro: "No real waiting and everything was on time"
Contra: "Nothing"

Pro: "Staff at departure gate desk were great at announcing changes and relaying info regarding the delayed flight. Drinks were offerred although the flight was short. Flight attendants were friendly. My checked luggage arrived early and I was notified so I didn't have to wait."
Contra: "Flight was delayed."

Pro: "I planned a very affordable & organized trip, using KAYAK! Very satisfied so far!"
Contra: "The seating on the plane from the US to Heathrow... VERY uncomfortable!! The food was just ok... glad to be fed, though! :)"

Pro: "Nothing"
Contra: "Delayed for 3 hours in SJU, no notice until after departure time had passed. Missed my connection , offered only option if 4 hours lay over. waist of time x whole day"

Pro: "Had no problems. Everything went smoothly thank God."

Pro: "VEry good Cabin crew and the plane was reasonable new"

Pro: "Entertainment options were great. Also the staff were a huge help, especially the gate attendant who helped to get our four seats together"
Contra: "The flight was delayed 3-4 hours due to mechanical issues. A complimentary service would have gone a long way with smoothing it over"

Pro: "Crew and actual flight were great but something was broken on the rear air conditioning unit. It was a full flight and 86F in Dallas and 77F in Columbia. I was seated in rear of the plane very very hot with all the people on the plane. I felt it was difficult to breath once we were on the ground in como. We were at the gate and everyone stood up to get off but the doors remained closed for awhile. It seemed to get even hotter."
Contra: "Crew was great and the flight was smooth."

Pro: "Comfortable flight. Great communication from pilots, and the service was great."
Contra: "Very old fashioned plane, with one tv to watch a movie. I don't think I've flown on anything like that since the 90's."

Pro: "Everything was great, but they didn't serve ANY complementary food on a 5 hour flight. What happened to lunch?"

Pro: "I appreciated the American Airlines crew at the gate in Chicago, who helped us to get two seats together. The flight crew was excellent as well."
Contra: "Not being able to choose our seats beforehand."

Contra: "It was not explained to us why my wife was pulled out of the line for questioning. They did not introduce themselves or anything."

Contra: "Good service and smooth flight"

Pro: "Crew we're phenomenal"
Contra: "Great flight and crew baggage claim at Philly needs work"

Pro: "The entertainment was updated and refreshing."
Contra: "Snacks was only pretzel"

Pro: "Arrived to the airport well ahead of time and encountered lines so long that we were not able to make our flight. Only 2 attendants working and so many people had to be rebooked we didn't get another flight for 3 days. Did I mention I was traveling with a baby?"

Pro: "Good pilot...smooth landing."
Contra: "snacks and lack of in-flight entertainment."

Pro: "Food and movies"

Contra: "Crew member had poor attitude. Not all just one seem to be having a bad day"

Pro: "."
Contra: "."

Pro: "The airline was excellent, I am over being cramped in these planes for long flights. Unfortunately living in Australia makes us have to do the long flights."
Contra: "When you are travelling on long flights travelling all night, people in front have seat reclined right back and it is so hard to get out when you need to go to toilet."

Pro: "The plane has improved greatly with their comfort and leg space"
Contra: "With checking my luggage my bag fee was waived a total of seven times this trip because I'm a military wife to see my husband overseas who is serving a year in Saudi Arabi except this past time on October 2nd at DCA airport. Spoke with the Supervisor Ralph who stated it was against policy. How stringent is this policy if it was waived seven times previously? Policy needs to be reviewed with entire staff. I will no longer use American Airlines because their military convenience and policies no longer seem to favor the military. My husband also after speaking with him will also no longer use your airline including all his members he overseas when they return after their year tour."

Pro: "Free beverage"
Contra: "Was told I couldn't get on earlier flight because I hate checked a bag. That bag ended up on earlier flight and sat in Rochester for 5 hours. Was delayed due to "maintenance" and the inability to find flight attendant. Ended up changing gates and then forgotten for 45 minutes before manager asked someone if we were headed to Rochester. Once aboard second plane waited for another 45 minutes for fuel. Never flying American again.Was told I couldn't get on earlier flight because I hate checked a bag. That bag ended up on earlier flight and sat in Rochester for 5 hours. Was delayed due to "maintenance" and the inability to find flight attendant. Ended up changing gates and then forgotten for 45 minutes before manager asked someone if we were headed to Rochester. Once aboard second plane waited for another 45 minutes for fuel. Never flying American again."

Contra: "This was not my original return flight. I was seated in the middle and plane was very warm."

Pro: "Staff was courteous, efficient, and professional. Plane was clean and the seats seemed roomier too. Pilot was excellent. He made up considerable time once we were in the air."
Contra: "Flight kept getting delayed."

Pro: "The blanket and pillow, good selection of movies."
Contra: "Maybe the food quality could have been better"

Pro: "Nothing"
Contra: "The most horrendous costumer service & treatment from AA employees aether in the LAX airport and on the phone by costumer service."

Pro: "I liked the food"

Pro: "The crew was super nice. Everything went smoothly."
Contra: "My gluten free meal had a carrot cake... the first ingredient was Wheat! If you have any type of allergy do not trust their food!"

Contra: "The crew not sympathique"

Contra: "Legroom"

Pro: "Nice crew."
Contra: "We were waiting for a long time in the bus from the airport to the aircraft. Once we got to the plane, we were waiting inside the bus again."

Pro: "Nothing"
Contra: "It was over an hour late with little information about why. The gate wasn't shared until the last minute. Boarding was awful and confusing. We were stuck sitting at the gate for a long time with no air and the crew didn't deserve the last ten rows any water. The luggage also took forever to get onto the belt. Overall bad"

Pro: "Good crew. No crying or screaming children is always good. Dinner was decent & nice that it comes with a glass of wine if you wish."
Contra: "Packed in a sardine can for 9 hours is not fun. Being bussed out to a remote location for a wide bodied plane is crazy. At least at ORD we had a gate."

Pro: "Crew was very good. Seats were spacious. Plenty of entertainment."
Contra: "More frequent snacks."

Contra: "Boarding process was in fact dangerous, with people corralled into small spaces without letting them out on the other end. We felt claustrophobic, crushed, and at one point people were even having to jump over the escalator to the bus loading area because there was too much crowding. Dangerous"

Pro: "Flight left on time."
Contra: "In old section of Lisbon airport, and inadequate space to conduct orderly and efficient boarding Both deplaning and re boarding done via movable ramps and passage to and from exposed to weather (thankfully not raining)."

Contra: "Ok, it's TAP, it's a bargain, but the "breakfast" was a pitiful piece of meat on a stale piece of bread"

Pro: "Flight was canceled"
Contra: "Flight was canceled"

Pro: "Flight was canceled"
Contra: "Flight was canceled"

Pro: "Crew were amazing. Timely departure. Inflight meal was good."
Contra: "Not much."

Pro: "On time flight, good service"
Contra: "Long wait for deposit luggage . Food could be much better."

Pro: "My eyes were closed and the crew passed by while serving food but did not wake me up. As a traveller I been woken up while food was served or food was kept on the seat tray."
Contra: "Overall the flight was good but I dont know why the crew was like that, and the flight seats ain't comfortable and were to close to each other. I legs wasnt comfortable"

Pro: "Crew was caring and attentive to plane cleanliness. Smiling, friendly, yet, fully professional."
Contra: "Company plays games with attractive low fares but extra charges for seating and luggage"

Pro: "Mechanical delays leaving London, missed flight connection to New York, now TAP wants to charge me for rescheduling!"

Pro: "It was a rather empty flight so I was able to have space to myself to stretch out."
Contra: "Everything. We were late boarding, late taking off, micromanaged by the crew like we’re stupid, the food was truly god awful atrocious... and there were like 20 movies to choose from for a 7 hour flight. Furthermore, there were NO snacks available for purchase so you were forced to eat gross food."

Contra: "3:30 hrs delay lost my convection no one to talk to or any help they gave me nothing I had to stay overnight at my expense n pay new ticket hotel food taxi etc nobody will help or respond for anything"

Contra: "I had to pay to check the first piece of luggage 85€ one way. I was not inform of that when I bough the ticket and I could have chosen a different airline If I had considered that expense. The first piece used to be free intercontinental flights but now it varies depending on the company. I find difficult to find this information when buying and it makes a great difference in the final price you pay. I found strange flight attendants having a very loud conversation in a very quiet flight where most of the people were sleeping."

Contra: "Passenger was refused at check in because, according to the counter clerk, the ticket was not purchased in the country of residency but online in US. As a result, i lost the money, the passenger did not fly, and no refund was issued. this is the first time i ever heard of such BS. Not happy."

Pro: "On time!"
Contra: "That I had to pay for my check in bag on my return trip. Was told the ticket I booked didn't include check in bags. Whan my trip going to Portugal on Azores Airlines did. Someone shout step in and change this practice. Very confusing for the traveler"

Pro: "The crew was amazing. Very professional, kind, and accommodating."
Contra: "The boarding check-in person was confusing. Anyone that didn't speak Spanish got in the wrong line. They didn't announce that there were two lines, one for A and one for B. So we were mistakenly directed to stand in the line for a Madrid flight, when we were going to Lisbon. They made the last minute call only in Spanish, so we all almost missed the flight. The landing was a bit rough with crosswinds."

Pro: "nothing."
Contra: "The flight was cancelled few hours before departure. I called the customer service and they a flight to Tel Aviv a day after with 3 stops. It was imposible to accept, so I've cancelled and bouhgt another ticket from other airline and ask for refund. Three months later I still waiting for the money. Not recommend at all TAP."

Pro: "Excelent fly! No deley! Excelent crew! Good food!"

Pro: "Punctuality, calm flight. I have been already too generous with my ratings, above!"
Contra: "To buy a ticket on their site is a mess! Never intuitive, a terrible maze! TAP´s president should be required to buy one ticket each morning... May be the site would improve. Got a ticket with seats “free of charge” on the printed e-ticket, but had to pay for them at checkin. It seems to be a scam... There would be more, but i lost my patience with TAP."

Contra: "The 2 hour delay!"

Pro: "food and comfort was okay.."
Contra: "Outbound flight - Miami check -in personal was extremely unfriendly for no reason - got charged $160 - although have not received an upgrade - the connection flight had 3h delay- resulted and 8h waiting time at the Lisbon airport after an already 10h flight"

Pro: "direct flight to Porto on this airline."
Contra: "too small seating and leg room. meal options could be better."

Contra: "Leg room was NOT enough. Had an altercation with the person sitting in front of me when she wanted to recline her seat."

Pro: "The crew provides a good service"
Contra: "The airline wanted to double charge me for baggage after have had a layover during my trip, so when I was checking my luggage by second time in order to go to my destination, they insisted on make me pay, even thought I had paid my luggage online before to take the flight from the beginning."

Contra: "Without notice, we were put on “standby” line, all of the workers told us all of the flights for the remainder of the day and that we could wait by the gate all day or just “take a taxi” from Lisbon to Porto.... a 3 hour ride. Ridiculous! We finally begged our way into being squeezed into a flight to Porto. But of course our bags didn’t make it with us and they could not locate where they were or track what time they would get to Porto... we sat at the airport for hours waiting for our bag until they finally offered to deliver them at a later time, which we are still waiting. We missed a full day of our vacation to Portugal because of this situation and are still hoping that our bags will make it to our destination..."

Contra: "Not good I book a fly"

Pro: "Food"
Contra: "Late flight connection"

Contra: "Boarding difficult for immigration"

Pro: "Nice crew"
Contra: "No VOD No food available in between meals"

Pro: "If your traveling with a child they are the best! Legroom was good, seats were confortable, and entertainment system was great."
Contra: "Breakfast was terrible but I guess I'm lucky the served it. Didnt like that they changed the baggage policy after I purchased my ticket and wouldnt honor the old."

Contra: "Their short flight from Frankfurt to Lisbon was not that comfortable. Seats were thin, close together. My knees were jammed against the seat in front of me. Glad the international flight was more comfortable. Somehow we did not get the memo that there was a 0 baggage allowance for an international flight. Most give 1 or two bags free. So when we had to pay 80 euros for each bag it started off our trip with TAP a lot disappointed. We still have to fly back and we can go online and pay before hand and get it for 45 euros each. Increased out ticket prices by 205 euros. Will make me take a second thought before I book with TAP again."

Pro: "it had a feet support the toilet was big it was airplane food, still better than most companies I know from Europe, Asia and the USA."
Contra: "the head rest was too hard"

Pro: "Price"
Contra: "First flight was delayed by just a half an hour and we arrived in Portugal. We had a connecting flight to AMS with also TAP and had a two hour window to make the next flight with the same company (TAP). We were in line for passport and then security and talked to several TAP employees and they said we would be have time and wouldn't have a problem catching the second flight. Well, we got through the lines with 30 min before our next flight and they wouldn't let us on. Customer service and organization of the airline is really poor. The aircraft had minimal room and no entertainment. We got on our next flight five hours later and all they gave us was a $10 food voucher. So poorly managed."

Contra: "Non reclining seats"

Pro: "Was able to sleep most of the flight and we took off on time"
Contra: "Checking a bag took almost an hour."

Pro: "Very pleasant flight."

Pro: "Crew was nice"
Contra: "Flight from Porto to Lisbon was late. We almost didn't make our flight from Lisbon to Barcelona. Our luggage didn't make the connection."

Pro: "Lots of leg room at no extra charge. The planes are new and very clean. The attendants were friendly and helpful. Food was acceptable."
Contra: "TAP can't process global entry at Logan international airport yet."

Pro: "To be reimburesed for a flight I ended up having to book with Amex travel for the same day"
Contra: "An horrible policy that will steer m eaway from TAP airlines and kayak"

Pro: "Crew was pleasant"
Contra: "Uncomfortable seats. No high headrest for a quickie nap. Non organized boarding from bus to tarmac which left me having to put my personal belongings 22 rows BEHIND me!"

Pro: "Basically on time and the employees were very efficient and professional."
Contra: "Having to take a very crowded shuttle bus to the plane."

Contra: "This airline consistently overbooks all of their flights. I bought my ticket 3 months prior and checked in 10 hours beforehand and was put on standby along with 5 others in the same situation. When we spoke to the TAP people at the gate they proceeded to tell us that they are used to this and it happens on every flight!!!!! I cannot believe that their is an airline that is so greedy that they purposely overbook their flights! It almost ruined our entire trip because we almost missed two connection flights and they did not care at all."