I liked the staff. They were helpful despite all the delays. Pearson Airport needs to find a way to be better organized. Not sure how the current problems get solved, but very few flights are leaving on time. It seems like Air Canada is doing it’s best but it’s struggling to keep up with plane maintenance, baggage, and having enough staff for each flight.
Took off 3 hours late for 50 minute flight.
Large passenger next to me did not fit into small aircraft seat causing me severe discomfort.
Comments were listed in the other screen
Pro: "Friendly staff"
Contra: "Didn’t get to pick seats"
Pro: "Yes, the seat was good. The crew was good. The food was average."
Contra: "Diversity (for the food) and free alcohol (1-2 drinks are reasonable for 11 hours flight)"
Contra: "The ticket I purposed did not allow for carry on / which was not clear on my confirmation when purchasing the ticket"
Pro: "The 777 is excellent. Service very friendly. Food is good. One leg flight is super good"
Contra: "Apparently the pilots are allowed to smoke on these long flights. In this trip it was not bad but on previous flights it was really bad"
Pro: "I was bumped to an earlier flight after asking 'cause my original flight was delayed."
Contra: "We didn't fly directly from Montreal to SFO. See above."
Pro: "Everything was cool. Great staff and got there in time good movies and snacks. No complaints."
Pro: "Due to late arrival of earlier flight employees were on hand to personally assist with our boarding. Plenty of liquids offered to keep hydrated. Lactose free meal had plenty of fresh fruit. Flight attendants were friendly and helpful. On time flight made further connection easy."
Contra: "Bathrooms tend to get very dirty with the over use on longer flights. The bathrooms need the occasional inflight cleaning."
Contra: "Did not have enough of the items on main menu even first flight in the morning."
Pro: "flight was fast and on time, service was good"
Contra: "seat was in poor conditon , numb after 3 hours on a 8 hour flight no entertainment units mounted in plane."
Pro: "Nice trip. Pleasant and comfortable. Nice staff on boar. The food was nice."
Contra: "The delay before take off, as almost usual."
Pro: "They arrived on time. Not much else."
Contra: "Over 4 hour flight. No food (not even pretzels). A few old movies. Flight delay with no communication. I only noticed when I was checking in at the kiosk and noticed that my one hour layover was now a 5 minute layover. Rebooked. When I arrived at destination, no notice that next flight was delayed, even though it was over 3 hours late. Thought I only had 1 hour to go through US immigrations and customs. Ran to the other end of the airport to be on time. Aircraft wasn't even at airport and flight was over 3 hours late. They couldn't have posted that so we didn't have to run across the airport? Changed gates, but no announcement. One other flyer was looking at the board and called out to the group waiting that there was a gate change. Left Vancouver at 8:00 am, arrived in Boston at 1:30 am. Won't fly with Air Canada again."
Pro: "Once again, being on time was important to me. Crew members were nice."
Contra: "I wish they would've offered free snacks on this flight given how long it was. It would've also been to nice to have been forewarned about needing to go through security again, as I had a U.S. connection from Toronto. That takes a lot of time, even with a bit of a layover."
Pro: "Departed on schedule"
Contra: "Very unfriendly flight attendent"
Pro: "Once we were up in the air everything was well and good."
Contra: "Massive weather delays at the gate and lack of communication from gate agents."
Pro: "The snack selection is excellent"
Contra: "No complaints"
Pro: "Both my first and connecting flights were delayed despite excellent weather. No explanation was offered."
Contra: "Customer Service was horrible"
Contra: "Same as above. Flight delayed by 45 minutes. No explanation given as to why... no inclement weather or other issues that day."
Pro: "I love that I had a direct flight for my destination, from TLV to Pearson Int'l, at a decent price. This is usually hard to come by. The in flight entertainment options are very good. The online check-in process worked very well."
Contra: "The service on my original TLV-Pearson Flight (Dec 23rd am) was not great. The staff sat in the back gossiping the entire time and looked offended every time I came to ask a question or ask for something - they would get silent and just sit there, like I was interrupting an important conversation and so I even offered to get my own stuff. Ridiculous! What happened to customer service? The food is HORRIBLE! Worst food I have ever had on a flight, and I flew to 8 countries this last year, so that says a lot. I'd recommend only eating food you bring, or just starving yourself."
Pro: "Efficiency, comfort"
Pro: "This was my first time using Air Canada and I was so excited after seeing all of the wonderful photos of this luxurious aircraft! Upon boarding, I sat patiently as I waited for my boarding group (3) to be called. Once my group was called up, i waited in line next to board while to the right of the line therw was an inpatient mob of group 4's & 5's eagerly waiting to board. The announcement of group 4 and 5 boarding sent the mob into a frenzy and they shoved their way in front of all of us group 3's knocking me down. The Air Canada staff did not assist nor did they do anything to regulate groups and ensure everyone's safety. I have never been more disappointed in an airline. Im fine now in case anyone cares."
Contra: "This was my first time using Air Canada and I was so excited after seeing all of the wonderful photos of this luxurious aircraft! Upon boarding, I sat patiently as I waited for my boarding group (3) to be called. Once my group was called up, i waited in line next to board while to the right of the line therw was an inpatient mob of group 4's & 5's eagerly waiting to board. The announcement of group 4 and 5 boarding sent the mob into a frenzy and they shoved their way in front of all of us group 3's knocking me down. The Air Canada staff did not assist nor did they do anything to regulate groups and ensure everyone's safety. I have never been more disappointed in an airline."
Pro: "Not much"
Contra: "They made me gate check bag because it wouldn't fit in bag sizer. Most bags wouldn't fit in sizer but I was singled out for no good reason."
Pro: "Flight was on time."
Contra: "Six years ago we flew Air Canada from Athens to LAX with no seat back screens. We thought they were in the process of updating. Here we are six years later and still no seat back screens on an 11 hour flight. What are they thinking? Food and service were also very mediocre. Will not fly Air Canada again."
Pro: "I liked that is an all business carrier, the steward was personable and totally on charged. For a short flight it was excellent !!"
Contra: "Flight delayed for no good reason"
Pro: "Drinks were provided."
Contra: "Not even snacks were provided on the 2 hour flight."
Pro: "Crew were reasonably patient, but rather impossible to please passengers with type of flight and discomfort."
Contra: "One bathroom for all of the plane? Perhaps 1st class (tiny) has its own bathroom, but otherwise, the aisle was 10+ people in-line for the ENTIRE flight, as 1 bathroom. Really miserable for all concerned. Seats are too tight, entertainment system works only some of the time, seats old and uncomfortable. Did not seat family together (flight full). Overall, one of the worst long-distance flights I have ever had. Should not fly this kind of plane with this many people and not enough facilities."
Contra: "I feel that there should be more room between seats for people that are in the heavier side"
Pro: "Nothing positive. Horrible experience."
Contra: "3 mechanical problems. Two missed flights. 16 hours late. Lost luggage. The crew sent us at wrong place, we were stuck in a room until 6:30 am. We had to sleep on chairs. Everything that could go bad went bad. Will never ever fly with Air Canada again. That is a promise."
Pro: "Boarding was pretty quick, efficient, on time"
Contra: "Seats had least legroom of any plane I can remember. I'm not that tall and my knees were in the seat pocket the whole 5 hr flight. Also, the seats could stand to be a lot cushier. I felt like I was sitting on a piece of cardboard after the first 2 hours."
Pro: "I liked the comfort and the service"
Contra: "the long delay in Montreal"
Pro: "We had a pretty uneventful flight from Tampa to Toronto using Air Canada. That is a good thing. The airline offers complementary juices and drinks of the nonalcoholic variety. No complaints."
Contra: "The flight was smooth and the crew was excellent. They ran out of food so there was very little to choose from to eat."
Pro: "The ground crew were always nice and friendly. They worked hard to deal with delayed flight, missed connection, and tight alternate connection. Flight crew were also friendly and helpful."
Contra: "Four-hour flight delay released in one hour increments without announcement -gate displayed "on time departure" for the duration of the delay. Our hassles were compensated with meager meal vouchers given too late, There was no pre-boarding on our flight (just one big cattle call) which made boarding with child and gear extra awkward,"
Pro: "New plane lots of comfort"
Contra: "Canadian airport very confusing got lost twice even with directions."
Pro: "Very smooth and easy flight. Very friendly staff."
Pro: "Flights were all on time, crew and staff was very nice. Food was better then other flights I've been on."
Contra: "Seats were so uncomfortable, smaller and did not recline as much as other air canada airplanes I have been on. There was no entertainment for the almost 7 hour flight unless you uploaded the app prior to boarding which we were not told and could not because our devices, or you rented a tablet (which for this long of a flight it shold be included). The cabin was warm and stuffy with not much airflow which made my motionsickness worse and the plane was all on one setting so I could not control anything."
Pro: "The sits were comfortable. More space between sits."
Pro: "Crew very attending, helpful."
Pro: "The gate lady was rude when I asked to preboard. I'm uncomfortably pregnant and traveling alone and it is hard to lift my bag into the upper compartment when they fill up so fast. She was short with me and told me to next time wait for my zone as I didn't yet have a child traveling with me. Typical Air Canada. The rest of the flight was great however"
Pro: "The crew which was very nice and always attentive. The entertainment center for its quite large offer in termed of recent releases and classic movies."
Contra: "The delayed departure which made me miss my connection flight. The middle seat in a crowed plane. The food which could be so much better (no taste, too greasy ...)"
Contra: "we were ti depart 12:15am on 12/30/2015 from new delhi and we are still here!! the flight has been cancelled two days in a row. our rebooked itenary says we will leave at 5 am 1/1 /2016 . waiting for that to happen."
Pro: "My first leg was only about an hour long and was fine. They did beverage service and everyone got a teeny pack of pretzels."