Pentru mine totul a funcționat bine… chiar foarte bine
Contra: "Boarding tool a long time and late take off"
Contra: "Mi s-au pierdut bagajele !"
Pro: "Just in time take of and landing, staff friendliness"
Pro: "One crew member in the OTP-VIE flight that was great in service ."
Contra: "The delaying of both flights . The crew service on the VIE-NICE flight was awful ."
Pro: "They have Economy class seats on the business class. Uncomfortable."
Contra: "Airport in Vienna was pretty disorganized. Several people from several flights had to be pulled out for additional screening that should have been done earlier. Passengers were confused and frustrated"
Contra: "Flight was delayed more 1:15 and it is a 35 min flight. If this happens so late in the night is even worse."
Pro: "Perfect timing between flights."
Contra: "A small sandwich would have been nice:)"
Pro: "thebflight wqs smooth and on time"
Contra: "snack they gave something sweet at 07:00 AM"
Pro: "Flight time was quite good"
Contra: "There was a 45 min departure delay and no announcements to us while waiting in the plane about it"
Pro: "This was a flight operated by Austrian Airlines, which does a substantially better job than United."
Contra: "Poor selection of films on the entertainment system."
Pro: "The crew was amazing, the seat was comfortable"
Pro: "Fligth attemdance atention"
Contra: "Delay in the departure (40 min)"
Contra: "Flight was late departing Cairo Changing flights from Cairo to Amsterdam was scheduled at 50 minutes. I asked the male flight attendant about changing airplanes, said our new gate was right next to our arriving gate. He said no problem. He failed to mention we had to go through customs and security again, and walk almost a Kilometer in the process. Fortunately they held the Amsterdam plane because many passengers would have missed it. I did not appreciate the lack of information from the flight attendant, however holding the plane was a godsend."
Pro: "The attendants on Austrian air are all very nice and helpful. You can make any request of them or ask any question and they are happy to help. Great customer service. Arrived on time. Also, very good entertainment options!"
Contra: "The seats are very uncomfortable on Austrian air. The only way I would fly them again would be if I had extra money for the exit rows with more leg room. Food isn't great, but no airline food is really great. Boarding was significantly delayed from what it said on the boarding pass, with no updates. But we arrived on time. Getting luggage after flight at Dulles took a really long time, but I think that is more of an airport issue as getting my luggage from another Austrian airlines flight to another airport was a breeze."
Contra: "Austrian Airlines cancelled my flight with no notice, technical difficulties. Woke up before 5 am and went to the airport to find out, then waited in line for two hours to get re-booked on a flight the next day. Really poorly done. No compensation. Would not recommend Austrian Airlines, ever. -Mark Cox"
Pro: "There werecseats available at gate area to wabit for plane."
Contra: "Airport overcrowded, checkin at Austrian Airlines horrible - one agent quoated 117 Euro for oversize suitcase when fee was actually 50 Euro. (Note: same suitcase accepted by Lufthansa without extra charge. Security check also excessive and bureaucratic without giving sense of better safety."
Pro: "Very easy and smooth flight. We landed 25 min earlier. Austrian Airlines are my favorite."
Pro: "The stewardess is very polite and accommodating n"
Contra: "Space between seats"
Pro: "Very friendly service efficient and helpful ready to satisfy unwarranted requests"
Contra: "The check in was very efficient and fast , access to the cabin is well managed Service attendants are smiling always and like to share a bit of fun with the travelers ."
Pro: "smooth flight, friendly crew"
Pro: "The economy seats had as much leg room as the Premium Economy seats on Luthansa, so the comfort over a long flight was better than I expected."
Contra: "The charge for checking a 2nd bag was $100 which I thought was much too high. Food was average and not enough given that we were on the plane for over 10 hours."
Contra: "I wanted to buy an checked-in luggage, but Austrian site did not worked properly, repeatedly gave an error message. I ended up buying it at the counter desk, in the airport, at a much higher price."
Pro: "i loved the food, the alcohol, the specialty coffees. i loved the service. i loved the lay down seat. i loved the entertainment."
Contra: "no complaints whatsoever. this was my best flight to vienna- or to europe."
Pro: "Ground crew was very kind"
Contra: "My ordered vegetarian meal was missing on the way back :("
Pro: "That it is over"
Contra: "Check-in to Canada not possible when passengers have third country passport and Canadian residence card. A combination, although very common, proofed to difficult for AUA personnel. Because of check-in delays lousy seats and miserable overall experience."
Pro: "The plane took off as scheduled and arrived promptly. Flight attendents are polite, pleasant and helpful."
Pro: "The crew was super nice"
Contra: "Not enough food during the long flight"
Contra: "Our flight was cancelled .No explanation at all.Hotel was given to us.Thank you for that.We dear only 4 hours.The following day we were there since 5 in the morning and the first word was 10 o clock flight.After to many hours they decided that they can bring us to Mynih and after that flight to Tirana.So I left home Thursday 2 o clock and arrive in Tirana after 2 days. No luggage until yesterday.It never happen before.But in top of everything my plans in Albania were messed up.I have to pospne my return flight 1 week and the charges are unbelievable tooo much 650 dollars.I am not stopping here.Thank you."
Pro: "Boarding was easy, on time"
Contra: "Crew's attitude for any request was snobby and harsh"
Contra: "Food I think getting worse."
Pro: "6 hours delay, first deplaning due to mechanical failure, 2nd deplaning due to electrical storm. Missed my connection to Asia requiring total new bookings and expense. Never flying AA again."
Contra: "We left from Vienna , two hours late. This kind of problem supposed to be fix it , before.i like to fly with Austrian Airlines, isn't the first time, but now for me , to so long was a big problem"
Contra: "The flight from Budapest to Vienna was delayed so we missed our connection to Tel Aviv. The behavior of the ground staff who were supposed to assist us was outrageous. They behaved like a low cost company with one answer to any request, and this is the word "NO". It does not seem logical that we ever go with Austrian again. We do deserve a compensation for the delay and the behavior."
Pro: "The crew"
Contra: "The food and the boarding at Vienna airport"
Pro: "surprisingly tasty meal, smooth and on time flight"
Contra: "boarding in Vienna a bit chaotic , mostly caused by requirement to register passport for transatlantic flights"
Pro: "The actual flight was professionally well-handled"
Contra: "Someone from the airlines needs to help people transferring at Paris airport. I was sent to three different terminals (which required two different bus transfers) to get to my United flight to the states. I had been warned by a friend that the Paris airport is the worst. It is! And the airlines should bear some responsibility for the lack of clear information. I could write about this for a long time."
Pro: "Great grew, great flight. Thank you!"
Pro: "The food was excellent and the business class layout was perfect."
Contra: "On the arrival at Toronto, there was no one at the gate to roll out the gangway bridge. So we waited on the plane 10 minutes. We were flying on to LAX on Air Canada. It took 1 3/4 hours for our luggage to clear the US Customs pre check. Unsatisfactory."
Pro: "The B-767 is far superior to the B-777 in comfort; it is not so horribly crowded."
Contra: "Austrian check-in at VIE was a disaster. None of the machines could read my passport; and when you entered the data by alternative methods it STILL required a machine to read the passport--which it exactly what they were unable to do. Thus, it was a circular Catch 22. I went through six different lady agents working my way through the system, until they finally took my bag and let me go. They themselves said it was new to them and they did not fully grasp how it worked and they did not know why it did not accept me. SOFTWARE PEOPLE BACK TO THE DRAWING BOARD."
Pro: "Staff was pleasant and competent"
Contra: "Food was way too salty. That needs to be addressed by airlines. Not a healthy or palatable experience."
Pro: "Baggage in Riga was available the moment we got to the carousel."
Contra: "Passport control in Vienna was completely disorganized. This is not an Austrian Air issue. Look to Disney World for how to line up large groups of people. Yes, I know Air Baltic is low fare. I have never paid for water on a flight. At least the WC was included in the fare."
Pro: "Seat was both comfortable and spacious. Crew were very attentive and personable."
Contra: "Really great flight. Can’t say enough about it."
Contra: "A delay due to an electrical storm prevented us from taking off for over an hour which we had to wait to end on the plane."
Pro: "Great service."
Contra: "New planes have 9 sits in the rove (economy class) which affects the passengers comfort."
Pro: "In-flight crew was friendly, the food & beverages were OK and there were plenty of in-flight entertainment options."
Contra: "They double charged the baggage fees: I prepaid in advance but upon checking in for the return flight the representative wasn't able to locate the appropriate information, although I had a printed copy of the confirmation email they sent. I had to pay for it again which is a lousy experience."
Contra: "Broke my bagage"
Pro: "The crew was amazing and so welcoming! They did not flinch when they saw my three-year-old son and went out their way to make sure we had everything we needed. It was very nice to be greeted with such hospitality!"
Pro: "Food quality was good, and movies had a great selection. Boarding went quickly."
Contra: "We did not request special meals because in the past there has always been an option without cheese. For both legs of the trip, everything had cheese. They tasted great, but left my husband eating only bread. At the first meal the crew just shrugged their shoulders. Second meal they brought him a snack from business class, but it had cream cheese on the sandwich. Drinks were only served during the meals on an 8 hour flight. When crew came back through at the first meal, they only had two bottles of wine in hand offering top offs (no cart, just physically carrying the bottles). We do not drink alcohol. During the second meal I did not even see them offering the top offs. All other airlines have at least come through a couple of times offering water or soda. Announcements were only audible half the time. Customs forms were confusing for people passing through Canada. This might have been explained over the intercom, but again, it was hard to hear."
Pro: "Crew very nice and carefull"
Contra: "My luggage was destroied ;-("
Pro: "Excellent service and friendly staff!"
Contra: "It was very cold"
Contra: "food could have been better especially "breakfast"."
Pro: "Staff was very polite, helpful, and attentive. Our flight left late due to a delay with the plane, and the flight attendants were very proactive about informing passengers about making connections and doing all they could to help."
Contra: "All good."
Pro: "Lufthansa has it all together and knows how to fly. I recommend to everyone!"
Contra: "The entertainment center at my seat was not working properly and kept stopping and would have to be reset."
Pro: "boarding area was bit confusing"
Pro: "New planes, friendly staff, decent space even for economy, great food"
Pro: "Comfortable seats with plenty of room. Enjoyable crew during the flight."
Contra: "I did not have any complaints about this specific flight."
Pro: "The food was great and the crew was respectful and helpful."
Contra: "I couldn't get my tablet to work with the headphones. In order to watch and hear anything, I had to hold my headphones with a certain pressure and frequently spin the headphones in order to hear anything."
Pro: "Very good service.."
Pro: "I have never flown with Lufthansa, but now, I will fly with them any chance I get. The crew were amazing. Friendly and attentive. For airplane food, it was very good and tasty. Received headphones, a pillow and a blanket for the flight. Legroom was good, but probably cramped for people over 6'0" tall. 24 hour online check-in was smooth an trouble free. I like having the boarding pass on my phone. No paper to carry around."
Pro: "There was good in flight entertainment"
Contra: "The food was barely edible. I'm glad to have brought a snack in my bag."
Contra: "A flight attendant from Bucharest to Frankfurt kept bumping her behind in my shoulder. Before this she was not helpful when I asked her where to put my bag. She shoukd not work with people if she does not like them. Otherwise, everything was great: food, space, movies."
Pro: "Very pleasant experience: comfortable airplane and helpful crew, timely departure/arrival, continuing support with information about baggage after arrival."
Contra: "crew was not friendly"
Pro: "I flew economy. Good plane, ok food, frequent meals, good coffee, free beers and wine, best flight crew I've ever had."
Contra: "economy: The chairs were ok but I've had better ones."
Pro: "Entertainment system, food. Crew was great."
Contra: "Delayed boarding and artival to YYZ"
Contra: "It wasn't Lufthansa"
Contra: "It took too long to drop by luggage. Some of the crew wasn't friendly."
Contra: "It took over an hour to drop off a bag prior to boarding. I had already checked in online. There were long lines in Bucharest and simply not enough staff working the Lufthansa desks."
Pro: "The crew was professional and cordial. For some reason the entire AV system needed to be rebooted which required at least 15 minutes."
Contra: "There was supposed to be a meal and a snack on this flight. There was a good meal but the "snack" was a pack of pretzels. I think Lufthansa's partner AC could do a little better. I think the drinks cart should precede the food cart. I did not receive my drink until 3/4 of the way through my meal."
Contra: "Although we had reserved (paid) seats as a family in an entire row, upon check in we were given different seats. We had to spend 20 minutes talking with different agents in order to get our original seats."
Pro: "Movie selection, wine and food"
Contra: "Crying babies - outside of the crew control"
Pro: "Efficient boarding. On time departure."
Contra: "Not enough leg room I am 6ft 3 tall"
Pro: "Real food with real tableware even in the Econ section. Unbelievably courteous staff. Will make it impossible to fly Anyone else when going overseas"
Contra: "Nothing...I felt spoiled"
Pro: "The price was good and connections were well-timed. Lufthansa had great food and service. A glass of pear brandy after dinner? Yes, please! I've seen a few other negative reviews for Lufthansa, but I've always had great experiences with them. The crew and food are top-notch."
Contra: "We had two legs on Lufthansa and the third was Air Canada. Lufthansa was great; great service, great food. But on Air Canada there was no food on a 5-hr international flight, the video screen didn't work well, and the flight attendant was having a rough day. And we took off at least 30 minutes late due to a couple of technical issues."
Pro: "That there was a flight from Toronto to Minneapolis."
Contra: "It was really cramped and small. The gate was far away from everything and cold."
Pro: "Despite the wintry weather, a safe take off and a nice flight. A plus to Otopeni (Bucharest) airport administration - clean runaway, no snow no ice on it."
Contra: "Delay time should be posted accordingly at the gate."
Contra: "My flight was cancelled due to the pilots' strike. I only learned about this when I attempted online check in. Lufthansa never attempted to notify me. Then when I called in to the Romania Service Center to rebook, the phones went down in the middle of the call. That is understandable given the extreme volume of calls they were handling. What is unacceptable, is that they made no attempt to contact me once the phones were up. I ended up calling the U.S. service center at 1am local time to rebook...only 3 hours before I needed to leave for the airport. It took an hour - which I paid for at direct dial international rates - to find a flight. I'm very grateful for the U.S. service rep who was kind and helpful. She was the one bright spot in this poorly handled situation."
Contra: "The flight was delayed for 2.5 hours, for a reason they never made clear after they let the passengers wait in line for 45 minutes to board. Once aboard, the Lufthansa planes were much much less comfortable than the Air Canada plane I took to Frankfurt. There is very little space and the seats are crammed together. The food they served was very bad, especially again in comparison with Air Canada. Once we arrived in Toronto, they made us wait nearly an hour before exiting the aircraft. It would seem that the Toronto airport would have to know we were coming and should have prepared accordingly, but apparently not. We sat, several passengers missed their connecting flights and were angry. I nearly missed my flight, having to run and race through customs (who are in no hurry)."
Pro: "The flight attendance were nice."
Contra: "One of worst EU to US flights ever. Food was Ick, entertainment?? (even if you paid for the premium the choices were bad)."
Contra: "We missed this connecting flight."
Pro: "Seat backs are flatter, which for me (a shorter woman) is much more comfortable than the more contoured seats on other airlines."
Contra: "Very dry sandwiches."
Contra: "I wasn't even on this airline my booking reference said that I was. I had this airlines flight number I go to the gate to check in, and then for me I'm on Air Canada. This was a mass from the start I will never use this airline or Air Canada again they ruin my login and told me it's still usable we had a delayed for three hours on the plane. Never never again!"
Pro: "Attendents were very warm and friendly. The pillow, blanket, water and headphones at the seat were a nice welcome."
Contra: "No reading light that I could control."
Pro: "Organized boarding, service, left on time"
Contra: "No gluten-free food when they served the food. They said that they didn't serve gluten-free food on short flights, but this was two and a half hours. Also, I had asked for a gluten-free meal when I booked my flight. Not good in today's world, when quite a few people have to eat gluten-free. (I am a medical doctor.)"
Pro: "The upgrade to business class"
Contra: "Not Applicable"
My wife and I did not get food. There was no chicken left and we can’t eat pork so we didn’t get food. Crew member didn’t ask ask first but left the pork in our table and after I asked him what it was told that was only pork left I asked him to take back. The only thing we can’t eat is pork and that was the only option. I was shocked for a long flight not to have enough food. Crew member never came back to let us that there is no other food available. After we asked and other crew member he checked and confirmed there is no other food. He offered to share his own meal with my wife and I but we refused but we appreciated that. I hope I never have an other experience like that. It wasn’t a good experience. :(
I am seeking a refund from Kayak as LOT refuses to acknowledge the booking when not done directly from their site. Worst experience with an airline ever.
Pro: "The crew was really great, seats like in any Airbus (I guess better then Boeing)"
Contra: "Very old movies as entertainment."
Contra: "The food was very poor, the staff hardly offer any liquids through out the flight."
Pro: "Finally good seats"
Pro: "Crew was fine."
Contra: "Paid for business class on LOT. Somehow this was delivered on a low cost carrier. Not the same business class product at all, ancient plane, worn seats though they claim to be "new" on this 767. Multiple hours delayed departing, no reason given, and no updates, we just sat there for hours. I assume mechanical. Caused me to miss my connection and here I am having to pay huge for a last minute hotel. Not what was advertised to me which was a LOT flight not a codeshare on an old plane. Booked it through Kayak, will not be doing THAT again."
Pro: "The Crew"
Contra: "Free food"
Pro: "Seats were comfortable"
Contra: "Rude crew,delays all the time"
Pro: "First flight was delayed and we missed flight to Toronto"
Contra: "Departure on time"
Contra: "It would’ve helped to land at the airport for which we booked the ticket. Landing 2 hours away didn’t help and the airline did not provide any compensation"
Pro: "I loved food and entertainment: they had a lot of alternative film offers (not just same old hollywood, but Korean or Russian films, etc.). We arrived 30 min ahead of schedule too!"
Contra: "The seats were very uncomfortable, but maybe anything would be uncomfortable during a 9 hour flight. Also, I wish the crew were offering water in between meals as well."
Contra: "Tight seat places. No food unless paid for."
Pro: "good entertainment choices"
Contra: "my pre-arranged seat was changed without notice."
Contra: "I had requested a wheelchair upon arrival in Warsaw and in Toronto but it was not provided."
Pro: "Food was good"
Contra: "Plane left 2.5 hours late due to boarding system failure. Took 20 mins to get an assigned gate upon arrival at YYZ. Took one hour to get bags due to electrical failure to power baggage handling equipment."
Pro: "The crew was fine and polite, the plane made on time despite 40min delays on the tarmac"
Contra: "going through Warsaw border control took forever, long lines, bad set up for transit passengers."
Contra: "Poor quality of announcements in Warsaw for boarding times."
Contra: "Toronto airport disappointing. We arrived one hour esrly, but the gate the toronto airport told us to go to was broken so we had to wait for over one hour on the plane. Then the plane was moved aside and we walked to the bus that drove us to the airport. No luggage information given airport Toronto"
Pro: "the crew was very good, the seat could be a bit bigger in economy class"
Contra: "Very poor English for rhe crew. Not all of us speak Polish. The crew was rude."
Contra: "Very poor English for rhe crew. Not all of us speak Polish. Unpleasant crew, like they are doing you a favor."
Contra: "They keep the cabin too hot! I was uncomfortably warm for the entire 9hr flight. And there were no personal airvents to mitigate this problem."
Pro: "Free Services very good"
Contra: "It is hard to believe that embarking/disembarking a plane from an European capital to another is still done by bus in the year 2019. Moreover the security check in Warsaw was painfully slow and I almost missed my conection to Toronto."
Pro: "The new release movies included in the entertainment system were relatively new but not very many System had to reboot a couple of times Food and drinks were par with the industry standards nowadays"
Contra: "Food and drinks standards are lowered every year. Not necessarily LOT’s fault"
Pro: "Good service. Food is provided (one hot meal and one sandwich). Selection of entertainment (movies, TV shows...etc) are good."
Contra: "Long flight hours."
Pro: "The staff were friendly and warm. They did what they could with all they had. I was financially compensated for being put on standby because of over sold tickets resulting in my return flight being changed to the next day."
Contra: "On my flight there my built in tablet didn’t work so I didn’t have any entertainment for a long flight. My return flight was put on standby and I had to leave the next day instead. Stressful"
Pro: "Food/drink options"
Contra: "Boarding process. Flight delayed"
Pro: "30 minutes late on boarding. No communication for reasons"
Pro: "The Dreamliner is shiny new and comfortable. Good authentic Polish food. Great variety of in-flight entertainment."
Contra: "On-time performance was so-so, take-off was delayed ~1hr because of connections, had to wait on the runway at the destination airport, had to wait an eternity for my bag. Whatever genius who designed the in-flight entertainment controls should be punched in the face. The on-screen buttons are so easily pushed by passengers making their way to and from the aisle that passenger assistance and reading lights always go off on their own throughout the aircraft."
Pro: "Everything was excellent with my flight!Flight crew was very polite and excused about delay.Delay was 30 minut,wich is ok.They helped everyone,who needed help.Food was nice,seats are comfortable.Thanks for everything!"
Pro: "Normal in-flight service but nothing special."
Contra: "Small plane."
Pro: "most everything was fine especially since I had a short connection in Warsaw but they made me pay 20 euro in Bucharest, ROMANIA for my piece of checked baggage (it was less than 23 kg) & according to my itinerary it should have been free so in a sense I feel cheated & robbed & it does not leave a good taste in my mouth about using you or them in the future (I have the receipt for 20 euro & would like to have that money refunded) Steve Young"
Contra: "most everything was fine especially since I had a short connection in Warsaw but they made me pay 20 euro in Bucharest, ROMANIA for my piece of checked baggage (it was less than 23 kg) & according to my itinerary it should have been free so in a sense I feel cheated & robbed & it does not leave a good taste in my mouth about using you or them in the future (I have the receipt for 20 euro & would like to have that money refunded) Steve Young"
Pro: "Could check my suitcase earlier (arrived at airport too early). I had a bit off over 23 kg but that did not pose any problem. Boarding was quiet fast and almost with timetable. The food was good and service provided pleasant. I was happy that we landed safely providing bad weather in Toronto that evening."
Pro: "Crew was great."
Contra: "No on-board entertainment."
Pro: "Good seat that becomes a bed. A little short and narrow for me, but about 5000 orders of magnitude better than the seats in the economy torture chamber."
Pro: "crew was very good and friendly"
Contra: "vegetarian meal contained no protein"
Pro: "Easy long travel very comfortable"
Pro: "Movie selection was decent as well as the service - the crew was more or less nice and professional with me."
Contra: "The fact that we took off 1 hour late and no apologies have been given. No drink service ha been provided while everyone was just sitting there and waiting for takeoff. Normally the plane would catch up the 1 hr delay but not this time. We arrived 1 hour late."
Pro: "The actual flight was fine. The food was decent. The entertainment selection was good. The flight attendants were pleasant. We got plenty to eat and drink."
Contra: "We found out in Poland that my wife was missing an eTA number necessary for her to fly into Canada. With our previous flight delayed, the application did not process in time, and we missed our connecting flight. As a result, we were stuck in Poland for 24 hours, leading to lost sleep, added expense, and much frustration. Customer service in Poland was helpful but extremely slow. Many customers needed help and it took about an hour for each customer. We waited in line for hours. We were not charged for a new flight, but we did spend 10 exhausting hours in the airport before we had everything resolved and were able to leave and get a few hours of sleep."
Pro: "I like the food. Cabbage rolls on our wat back from Warsaw were unexpected. Such an excellent idea to serve Polish meals on the polish airline."
Contra: "The flight and the food All complete horror"
Contra: "Boarding started at least half an hour late."
Pro: "Nice new plane (Dreamliner) with a lot of overhead space for hand luggage."
Contra: "There is less leg room than on other international carriers. I am tall and found it quite uncomfortable. I was also surprised by how bad the food was - worst airline food I have ever had on both trips. Sadly, also the most unfriendly air crew as well. Also, unlike international flights with Air Canada, you have to pay for alcohol (though the prices are pretty good)."
I liked the staff. They were helpful despite all the delays. Pearson Airport needs to find a way to be better organized. Not sure how the current problems get solved, but very few flights are leaving on time. It seems like Air Canada is doing it’s best but it’s struggling to keep up with plane maintenance, baggage, and having enough staff for each flight.
Took off 3 hours late for 50 minute flight.
Large passenger next to me did not fit into small aircraft seat causing me severe discomfort.
Comments were listed in the other screen
Pro: "Friendly staff"
Contra: "Didn’t get to pick seats"
Pro: "Yes, the seat was good. The crew was good. The food was average."
Contra: "Diversity (for the food) and free alcohol (1-2 drinks are reasonable for 11 hours flight)"
Contra: "The ticket I purposed did not allow for carry on / which was not clear on my confirmation when purchasing the ticket"
Pro: "The 777 is excellent. Service very friendly. Food is good. One leg flight is super good"
Contra: "Apparently the pilots are allowed to smoke on these long flights. In this trip it was not bad but on previous flights it was really bad"
Pro: "I was bumped to an earlier flight after asking 'cause my original flight was delayed."
Contra: "We didn't fly directly from Montreal to SFO. See above."
Pro: "Everything was cool. Great staff and got there in time good movies and snacks. No complaints."
Pro: "Due to late arrival of earlier flight employees were on hand to personally assist with our boarding. Plenty of liquids offered to keep hydrated. Lactose free meal had plenty of fresh fruit. Flight attendants were friendly and helpful. On time flight made further connection easy."
Contra: "Bathrooms tend to get very dirty with the over use on longer flights. The bathrooms need the occasional inflight cleaning."
Contra: "Did not have enough of the items on main menu even first flight in the morning."
Pro: "flight was fast and on time, service was good"
Contra: "seat was in poor conditon , numb after 3 hours on a 8 hour flight no entertainment units mounted in plane."
Pro: "Nice trip. Pleasant and comfortable. Nice staff on boar. The food was nice."
Contra: "The delay before take off, as almost usual."
Pro: "They arrived on time. Not much else."
Contra: "Over 4 hour flight. No food (not even pretzels). A few old movies. Flight delay with no communication. I only noticed when I was checking in at the kiosk and noticed that my one hour layover was now a 5 minute layover. Rebooked. When I arrived at destination, no notice that next flight was delayed, even though it was over 3 hours late. Thought I only had 1 hour to go through US immigrations and customs. Ran to the other end of the airport to be on time. Aircraft wasn't even at airport and flight was over 3 hours late. They couldn't have posted that so we didn't have to run across the airport? Changed gates, but no announcement. One other flyer was looking at the board and called out to the group waiting that there was a gate change. Left Vancouver at 8:00 am, arrived in Boston at 1:30 am. Won't fly with Air Canada again."
Pro: "Once again, being on time was important to me. Crew members were nice."
Contra: "I wish they would've offered free snacks on this flight given how long it was. It would've also been to nice to have been forewarned about needing to go through security again, as I had a U.S. connection from Toronto. That takes a lot of time, even with a bit of a layover."
Pro: "Departed on schedule"
Contra: "Very unfriendly flight attendent"
Pro: "Once we were up in the air everything was well and good."
Contra: "Massive weather delays at the gate and lack of communication from gate agents."
Pro: "The snack selection is excellent"
Contra: "No complaints"
Pro: "Both my first and connecting flights were delayed despite excellent weather. No explanation was offered."
Contra: "Customer Service was horrible"
Contra: "Same as above. Flight delayed by 45 minutes. No explanation given as to why... no inclement weather or other issues that day."
Pro: "I love that I had a direct flight for my destination, from TLV to Pearson Int'l, at a decent price. This is usually hard to come by. The in flight entertainment options are very good. The online check-in process worked very well."
Contra: "The service on my original TLV-Pearson Flight (Dec 23rd am) was not great. The staff sat in the back gossiping the entire time and looked offended every time I came to ask a question or ask for something - they would get silent and just sit there, like I was interrupting an important conversation and so I even offered to get my own stuff. Ridiculous! What happened to customer service? The food is HORRIBLE! Worst food I have ever had on a flight, and I flew to 8 countries this last year, so that says a lot. I'd recommend only eating food you bring, or just starving yourself."
Pro: "Efficiency, comfort"
Pro: "This was my first time using Air Canada and I was so excited after seeing all of the wonderful photos of this luxurious aircraft! Upon boarding, I sat patiently as I waited for my boarding group (3) to be called. Once my group was called up, i waited in line next to board while to the right of the line therw was an inpatient mob of group 4's & 5's eagerly waiting to board. The announcement of group 4 and 5 boarding sent the mob into a frenzy and they shoved their way in front of all of us group 3's knocking me down. The Air Canada staff did not assist nor did they do anything to regulate groups and ensure everyone's safety. I have never been more disappointed in an airline. Im fine now in case anyone cares."
Contra: "This was my first time using Air Canada and I was so excited after seeing all of the wonderful photos of this luxurious aircraft! Upon boarding, I sat patiently as I waited for my boarding group (3) to be called. Once my group was called up, i waited in line next to board while to the right of the line therw was an inpatient mob of group 4's & 5's eagerly waiting to board. The announcement of group 4 and 5 boarding sent the mob into a frenzy and they shoved their way in front of all of us group 3's knocking me down. The Air Canada staff did not assist nor did they do anything to regulate groups and ensure everyone's safety. I have never been more disappointed in an airline."
Pro: "Not much"
Contra: "They made me gate check bag because it wouldn't fit in bag sizer. Most bags wouldn't fit in sizer but I was singled out for no good reason."
Pro: "Flight was on time."
Contra: "Six years ago we flew Air Canada from Athens to LAX with no seat back screens. We thought they were in the process of updating. Here we are six years later and still no seat back screens on an 11 hour flight. What are they thinking? Food and service were also very mediocre. Will not fly Air Canada again."
Pro: "I liked that is an all business carrier, the steward was personable and totally on charged. For a short flight it was excellent !!"
Contra: "Flight delayed for no good reason"
Pro: "Drinks were provided."
Contra: "Not even snacks were provided on the 2 hour flight."
Pro: "Crew were reasonably patient, but rather impossible to please passengers with type of flight and discomfort."
Contra: "One bathroom for all of the plane? Perhaps 1st class (tiny) has its own bathroom, but otherwise, the aisle was 10+ people in-line for the ENTIRE flight, as 1 bathroom. Really miserable for all concerned. Seats are too tight, entertainment system works only some of the time, seats old and uncomfortable. Did not seat family together (flight full). Overall, one of the worst long-distance flights I have ever had. Should not fly this kind of plane with this many people and not enough facilities."
Contra: "I feel that there should be more room between seats for people that are in the heavier side"
Pro: "Nothing positive. Horrible experience."
Contra: "3 mechanical problems. Two missed flights. 16 hours late. Lost luggage. The crew sent us at wrong place, we were stuck in a room until 6:30 am. We had to sleep on chairs. Everything that could go bad went bad. Will never ever fly with Air Canada again. That is a promise."
Pro: "Boarding was pretty quick, efficient, on time"
Contra: "Seats had least legroom of any plane I can remember. I'm not that tall and my knees were in the seat pocket the whole 5 hr flight. Also, the seats could stand to be a lot cushier. I felt like I was sitting on a piece of cardboard after the first 2 hours."
Pro: "I liked the comfort and the service"
Contra: "the long delay in Montreal"
Pro: "We had a pretty uneventful flight from Tampa to Toronto using Air Canada. That is a good thing. The airline offers complementary juices and drinks of the nonalcoholic variety. No complaints."
Contra: "The flight was smooth and the crew was excellent. They ran out of food so there was very little to choose from to eat."
Pro: "The ground crew were always nice and friendly. They worked hard to deal with delayed flight, missed connection, and tight alternate connection. Flight crew were also friendly and helpful."
Contra: "Four-hour flight delay released in one hour increments without announcement -gate displayed "on time departure" for the duration of the delay. Our hassles were compensated with meager meal vouchers given too late, There was no pre-boarding on our flight (just one big cattle call) which made boarding with child and gear extra awkward,"
Pro: "New plane lots of comfort"
Contra: "Canadian airport very confusing got lost twice even with directions."
Pro: "Very smooth and easy flight. Very friendly staff."
Pro: "Flights were all on time, crew and staff was very nice. Food was better then other flights I've been on."
Contra: "Seats were so uncomfortable, smaller and did not recline as much as other air canada airplanes I have been on. There was no entertainment for the almost 7 hour flight unless you uploaded the app prior to boarding which we were not told and could not because our devices, or you rented a tablet (which for this long of a flight it shold be included). The cabin was warm and stuffy with not much airflow which made my motionsickness worse and the plane was all on one setting so I could not control anything."
Pro: "The sits were comfortable. More space between sits."
Pro: "Crew very attending, helpful."
Pro: "The gate lady was rude when I asked to preboard. I'm uncomfortably pregnant and traveling alone and it is hard to lift my bag into the upper compartment when they fill up so fast. She was short with me and told me to next time wait for my zone as I didn't yet have a child traveling with me. Typical Air Canada. The rest of the flight was great however"
Pro: "The crew which was very nice and always attentive. The entertainment center for its quite large offer in termed of recent releases and classic movies."
Contra: "The delayed departure which made me miss my connection flight. The middle seat in a crowed plane. The food which could be so much better (no taste, too greasy ...)"
Contra: "we were ti depart 12:15am on 12/30/2015 from new delhi and we are still here!! the flight has been cancelled two days in a row. our rebooked itenary says we will leave at 5 am 1/1 /2016 . waiting for that to happen."
Pro: "My first leg was only about an hour long and was fine. They did beverage service and everyone got a teeny pack of pretzels."
All connecting flights from United were late. Frustrating.
United airlines ground staff at Indira Gandhi International airport New Delhi didn't let me board the flight. I am a Candian citizen returninv to canada got my covid-19 rt pcr test done less than 72 hours from my flight from newark to toronto as per the regulations of Canadian Government and also the united airlines app, also uploaded all the documentation and were approved by travel ready centre of united airlines app , my wife talk to one of the representatives over the phone in Canada he said the same that I can board the flight and there will be no problem as I had enough time to get my prc test done at Liberty international airport if required by staff at Newark airport, yet the ground staff ignored all this and didn't let me board the flight and told me to catch a direct flight of some other airline. They themselves are not aware of the rules properly. I had to go back soon as my wife and new born son is alone and nobody to take care of them but United airlines gave me this hassle for no reason and have to come back all the way from New Delhi to Chandigarh make fresh arrangements for travel and have to go to dubai and do all the tests over again. I wish I could rate the experience in negative
Contra: "If the airlines was able to help finding my pierce that was missed at the security or the craft"
Pro: "Was actually an Air Canada flight. AC has much better seating in Economy Class. Seats have more room and more recline."
Contra: "United made no effort to alert us to the fact that we were actually flying Air Canada. Our rewards upgrade to Business Class was not honored.Extremely misled!"
Pro: "Just another 4 hour delay featuring United. By the time we took off the storm in Toronto had started and it completely ruined my plans."
Contra: "Be on time"
Pro: "Crew worked hard under difficult circumstances but flight was not well equipped"
Contra: "First we boarded and then had to deviate and move to a different delayed flight. No head sets, tv did not work , seat was very uncomfortable."
Pro: "The agent at the gate quickly realized the problem and was able to put me an exit row, which was a nice consolation, but if the flight had been full, I don’t know what would have happened."
Contra: "I was bumped from my first class seat with very little explanation why, and wasn’t even informed until the boarding process was underway. My name was never called at the gate before boarding as a “Mr Smith, please come to the gate”, and it was very embarrassing to be pulled out of line like that."
Pro: "Crew was good. Food was ok."
Contra: "Athens check and security processes caused huge delays resulting in our missing our connection in Toronto and having to spend the night. NONE of the entertainment systems worked on the flight. We were rebooked without an opportunity to make our original flight which was possible. Agent also unkind"
Contra: "The plane was old and tired. The seats are just a step up from a park bench. There was virtually no entertainment system to speak of."
Contra: "Roomier Seats more isle space and comfortable seating. Better head sets"
Pro: "The customer service wait is extremely long especially when u get hung up on and start all over . But one man was very helpful in changing to accommodate me next day"
Pro: "Staff was nice. Comfy seats."
Contra: "They had to check mom's little bag, so we had to move things into her carry on that she needed."
Pro: "Cabin crew was friendly."
Contra: "United 737-800 seats are cramped. The flight was severely delayed due to weather, and United did not do well in communicating that well. We had to wait 38 minutes after arriving in Toronto for baggage to start arriving in the baggage hall. United did not provide customs cards prior to arrival."
Pro: "Landing safely"
Contra: "Late departure. Poor food sale selection"
Pro: "The flight captain made up the total time that the flight was delayed, good take off & good landing, got us to Toronto on time. Thanks."
Contra: "Male flight crew could be better - first do your job of giving out the immigration forms then chat, not complete handing them out just one minute before landing so passengers can de-plane & then fill out the forms"
Contra: "The flight leaving Houston was delayed by over an hour due to some problems finding another captain for the flight thus extending the layover time by at least four hours. As a result I didn't get back to Toronto until around 12:30 in the morning. Otherwise everything else was fine."
Pro: "The crew was amazing and very helpful and kind. The flight was delayed but the crew was positive and boarding was very fast and efficient."
Contra: "The morning snack had egg and I am allergic to egg so I could not eat it. There was no non-dairy creamer for my coffee."
Pro: "The crew was great, the seat was very comfortable. The flight was quick and seamless."
Pro: "The crew in the plane was very nice. The pilot gave us many updates. There was available entertainment on flight."
Contra: "The plane was again delayed. 4 flights with United, ALL 4 flights delayed. Plane is not quite comfortable. Boarding was messy. Could use lane for group 1 once they are boarded for all the other groups or have 2 ppl boarding for faster smoother turn around."
Pro: "Crew was great"
Contra: "Airbus seats comfortable but not the same on the Boeing 747"
Contra: "US Gov shutdown a pain to get thru customs and security. cabin crew on flight to YYZ was terrible."
Pro: "Even though we boarded late, things moved along and we got out just a few minutes late."
Contra: "We boarded late because they told us they were cleaning the plane from the previous flight, but when we finally got on, the floor under my seat was still dirty, so I don’t know what they were doing...."
Pro: "Was good and all went well."
Pro: "I like the entertainment screen"
Contra: "The mini pretzel.,,"
Contra: "Flight delayed until 8pm then sat on the plane in Toronto for 45 minutes waiting for a gate and because we were sent to a parking area with numerous other planes and ended up getting boxed in and couldn’t get to our gate earlier. Nothing offered to the passengers during this time, not even water."
Pro: "Entertainment screens were a nice addition and had plenty of options including movies and solitaire."
Contra: "I was near the back of the plane and they ran out of most food options by the time the flight attendants reached me. The plane appeared to be newly upgraded. The design of the bathrooms, however, was problematic. The sink water faucets splashed water outside the sink and by the end of the flight there were huge puddles of water on the floor. It was also difficult for the flight attendants to navigate their beverage and meal carts around the people waiting in line for the bathrooms."
Contra: "That we never got to Chicago went to Washington instead"
Pro: "Everything was great and i hate flying"
Pro: "quick, considerate servers, clean,"
Contra: "was not able to checkin online. had to go to the counter and wait in line ot get checked in. this needs to be improved. unable to get Rouge entertainment once in the air. so couldnt watch movies. this should be expained while on the ground before take off."
Pro: "We have Global entry so the security was a breeze. Everyone was happy !"
Pro: "Comfortable; friendly crew"
Contra: "Flight was delayed on takeoff and then waited for about 45 minutes on the ground before getting to the gate"
Pro: "Pilot candor"
Contra: "In flight service"
Pro: "Despite delays the captain was communicative and gracious."
Contra: "Only one person was at the gate checking passports on a full flight so embarking took a very long time, making us late. Entertainment system was pay-only and the screen couldn't be turned off so we had ads flashing brightly in our faces the whole trip."
Pro: "Attendants were friendly"
Contra: "They could not find our flight in their system which was very nerve wracking."
Contra: "For the second time in a row, the Houston Airport crew did not transfer the luggages to Air Canada."
Contra: "Very long walk from aircraft to immigration"
Contra: "Flight was delayed for 2 hours"
Contra: "Flight was delayed. Time was posted at gate for new time. Went to get dinner and when we returned to gate saw that the time had been moved UP from previous anouncement and practically missed our flight."
Pro: "Same with the first flight leave access to the club room was amazing it was a great way to tame the Perils of travel with a long delay between flights I was able to go into the club room have Refreshments some food and sit down and relax and wait for my next flight probably the most comfortable I've been in the last 6 years of flying."
Pro: "Had own entertainment did not use however like the app availability. Considering all of the weather delays I am very impressed and happy with service."
Contra: "Unfortunately there were no hot beverages, but cold were served."
Pro: "Amazing plane with great features! Incredible staff!"
Contra: "Bathrooms should be bigger"
Pro: "Crew were all friendly and trip went very smooth in the air. Havent flown for years so computer checkins were a bit overwhelming at first but staff again very helpful. thanks for a great experience Mildred Johnson"
Pro: "Flight was fine"
Contra: "I didn't get an email to check in (normally when I book with air canada I get an email as soon as I can check in - to check in) I like this - so I have a chance to change seat without additional cost otherwise I have to risk it when I get to the airport or I have to just accept the seat given (which is usually in the back of the plane - this time the last seat)."
Pro: "Flight was on time"
Contra: "Check in was terrible"
Contra: "Crew in First was a joke. Not even offered water. What a terrible service."
Pro: "Nothing because I had to reschedule the flight"
Contra: "This connection was delayed without adequate notice which caused me to get stuck in Chicago for a night and book all new flights for the next day. According to the information I received from the attendants at the gate, maintenance knew the airplane had issues but no communication until the flight began to get delayed was given. I had an adequate layover (3+ hours) so I didn't worry until it eroded away to the point where I could not make my connection."