Plane delayed and we missed our connecting flight.
Our flight to Frankfurt arrived late, and the flight to Slovenia left early so we missed the connection. We waited for over 6 hours and still only have a slight chance of making the flight the next day at 9am because we have standby tickets.
The Lufthansa flights were great, but the booking process was horrible. They (Lufthansa) rescheduled my flight booking (with no explanation as to why), The new itinerary did not allow a long enough layover. So when the first leg was late I missed my next flight. They automatically rescheduled it, but tried to send me to a different destination. Told me that was OK because it was not far away. I had to insist on the original destination. The Lufthansa online check in process was terrible to navigate Your Priceline web site was unable to find my reservation when I clicked on "My tours". When I called for help, she found my reservation, but told me there was no way to add it to "My tours". What use is signing up for an account if it doesn't work?
Pro: "Flight was good. The problem was the ticket purchased from Kayak was not as stated. Because there was a layover in Amsterdam, I was not able to check my bag all the way through to USA. AND I had to visit 5 counters to check bag, pay for bag at different counter and 3 other counters!"
Contra: "It would have been better if the ticket I purchased was the one that I selected. It was not as advertised. I searched for ticket that was translatlantic with one checked bag. BUT kayak booked an ECONOMY LIGHT fare that required payment. It was not as advertised and a total head ache for check in."
Pro: "Seat was comfortable and the food was decent."
Pro: "Crew was super professional and friendly !"
Contra: "Little to no overhead cabin room to stow by my bag so had to place under my feet."
Pro: "Seat super comfortable!"
Contra: "Food service could've been better"
Contra: "Business Class Seating had 3 seats in middle Refurbished 747 had new seats, but still felt like an old plane with awkward layout"
Pro: "Got an amazing pastry as a snack with tea, it was huge and really tasty!"
Contra: "Not much to say."
Pro: "Friendly and cheerful crew. Very generous with the drinks."
Contra: "Very very long walk from aircraft to Schiphol exit. I must have walked for 20 minutes to get out. Not really Lufthansa's fault though."
Contra: "Guy beside me was always sitting to his friends."
Pro: "Great staff and food"
Contra: "Comfort was not great and no entertainment options whatsoever"
Pro: "Airbus seats, n/a considering short flight"
Contra: "Some staff ignored us in our isle"
Pro: "Online check in, easy to board. Flight was on time."
Contra: "I wish there was a vegan option for the food/snack onboard."
Pro: "Very roomy seats, friendly attendants. Nice sunset. My sister liked the 'tour' of the airport on taxiing to the gate. I found it frustrating. The plane was about 30 minutes late which was nice because it took a while to get off our Munich flight, find our new gate and we ended up nearly running to the gate."
Contra: "I, again, didn't like walking down 3 flights of stairs, getting a crowded bus to take us to the plane. We are used to using a jetway to the plane. I realize that European airports are busier than American airports though."
Pro: "Although the flight to Frankfurt was delayed for more than an hour they made special arrangements to get on time to the next flight."
Pro: "Was a very smooth trip."
Contra: "The seat rows were so crammed together, you could hardly get out of your row."
Contra: "I have no flight to connect to."
Contra: "45min to 1 hour is barely enough to switch the plane in Frankfurt. Distances between gates are very significant and if you are not running there is a possibility you not going to make your connecting flight. Information how to get to the Z gates are not clear and it really takes a long time with all passport check points and security to pass through."
Contra: "Seats way too small and tight. Flight delayed over and over."
Pro: "The amenities, even in Economy, were excellent. Plenty of good food and drink...included. On time departure/arrival."
Contra: "Our original seats, which we pre-selected for a $45 per seat fee, were changed, without notifying us. Fortunately, I discovered this and was able to get similar seats by calling customer service. I was told we qualified for at least a partial refund..we'll see if this happens."
Pro: "Everything except that cookie!"
Contra: "I liked everything except the cookie. It reminded me of the low quality supermarket American cookies, way too sweet and flavorless. They used to give little sandwiches, excellent in quality!!! A cookie is good too, but a better one would do a great difference! It was early morning, who would eat a sugary chocolate chip cookie for breakfast? But otherwise, I would fly with Lufthansa again in a heartbeat!!! Thank you!!!!!!"
Pro: "Again the flight wasn't full so had plenty of room."
Contra: "The sandwich they offered was pretty bland."
Pro: "Friendly flight attendants, good wine, good entertainment (which I actually don't watch), beautiful airplane, A 340, especially the downstairs restrooms."
Contra: "Very uncomfortable seats, minimal leg room, mediocre food."
Pro: "You guys did a great job. I've never seen boarding go so smooth, The self-serve boarding gate was better than any human."
Pro: "Efficient boarding"
Contra: "Food was poor, dried up and not enough for 10 hours flight. You did have the option to buy more."
Pro: "Very nice staff, lovely meal with wine and beer included. Overall experience very nice!"
Contra: "We were late about 30 minutes at boarding. Late to connecting flight but didn't miss it!"
Pro: "Clean, polite, new, MUC is a sparkling modern airport. Crew looked snazzy and there were plenty of downstairs bathrooms. On flight movies are great as were audio books on board,"
Pro: "Ordered Asian vegetarian meal, which was excellent. They even hadMetal utensils, which I don't think I've seen since the 80s. Also had a Seat open next to me, which is unusual.Very orderly and comfortable flight, with a surprising amount of legroom."
Pro: "Updates form Kayak were much better than any info from Lufthansa"
Contra: "Overbooked. Offering € 250 to stay. Serious delay"
Contra: "The crew didn't seem quite ready for offering refreshments, and I had to go and ask for water several times. The snacks weren't very ubstantial, and having a good 4-5 hours in between meals was hard for me as I had been traveling for a long time already."
Contra: "old model aircraft"
Pro: "The food, the crew, the cleanness"
Pro: "Overall a pretty good flight."
Contra: "The in-flight wasn't working, so no movies on a nine hour flight."
Pro: "Lufthansa always does an excellent job, even with a gate change."
Pro: "30 minutes late boarding; food quite simple; entertainmentsystem very faulty"
Pro: "Good Flight. Left a little late but arrived a little early. Was surprised to get a cookie and free coffee, tea or water. Have come to expect to pay for even this little bit of refreshment - nice surprise!"
Contra: "Frankfurt Airport - Awfully long walk. We took a bus between the airplane and the airport when arriving and departing from FRA, with a long walk between drop-off and boarding spots. I had to wonder if the walk across the tarmac between the 2 airplanes would have been shorter than the walk in the airport?"
Pro: "The service and flight was smooth."
Contra: "Breakfast was terrible. We only got a croissant and jam. It would have been nice to have had an actual meal."
Pro: "Timely distribution of meals/drinks, uncommonly quick boarding and ... unboarding. I travel with a musical instrument and some airlines want to check it and some even insist on checking it, even though there is always plenty of room. This was a completely full flight and no one even mentioned the possibility of checking it; they put me in an early boarding line and put it in a closet. The way they handle this for myself and the other passenger with an instrument made our day, as well as making boarding smoother forbus and everyone else. Really excellent job on that!"
Contra: "Old televisions with somewhat limited entertainment options. Im tall and every seat in coach is too small for me, but thats the case on every flight ive been on."
Contra: "There was no entertainment service on the flught"
Contra: "On the way to Amsterdam from Chicago Seat 27C, the entertainment consul was completely broken. NO VIDEO NO MUSIC."
Pro: "Everything worked without drama or misstep."
Contra: "The bus from the terminal to the plane was odd, but worked out fine in the end."
Pro: "Everything else was fine."
Contra: "I had paid for comfort seats ($140) extra. When I checked in at gate I was given another seat assignment (without explanation). It turned out to not be comfort seat, in fact it was the last row in the airplane. Had to get eh gate agent back, which was not fast. She said flight was full and a family had been spread out. I understand, but you can't just bump me from a paid and selected seat to a standard seat, especially on transatlantic flight after paying $140 extra. There was no apology. She went back to gate and little while later came back with a comfort seat. Some people seem not to have shown up as the seat next to me stayed open as well. It was very poorly handled."
Pro: "i am glad that i got there safely and ahead of time"
Contra: "it was NOT a lufthansa flight, which is what i was expecting and wanted. it was a united flight . i wanted to fly lufthansa because it is a higher quality experience than united, but for some reason after i bought the ticket i learned that united was operating the flight for lufthansa"
Pro: "The ice cream dessert"
Contra: "Old fashioned entertainment systems where you can't choose when you want to watch something you have to start watching at the same time as everyone. Flight advertised as Lufthansa was United both ways, there is a big difference between the service in both. United makes you pay to choose your seat like a budget carrier so everyone is angry about the seat they're in. Won't be flying them again if possible!"
Pentru mine totul a funcționat bine… chiar foarte bine
Pro: "The crew was kind, the flight was on time and alll in all was just as expected."
Pro: "Seat was very comfortable. Crew was great."
Pro: "Nice crew"
Contra: "You give no room for passengers to sit comfortably. We are crammed in the airplane like sardines in a can. No legroom, small seats, etc."
Pro: "The crew. The punctuality."
Pro: "The crew was great."
Contra: "My seat would not recline at all"
Pro: "Every thing"
Pro: "This was a flight operated by Austrian Airlines, which does a substantially better job than United."
Contra: "Poor selection of films on the entertainment system."
Pro: "Friendly crew with a wide range of entertainment options"
Contra: "Smoother boarding. Was great once on board."
Pro: "Seat ok typical. Non busy flight lots of room"
Contra: "Food was poor"
Pro: "Absolutely nothing. Despite booking business class flights 3 months before departure date because we had to attend a very important wedding. Swiss Airlines overbooked the flight but didn’t warn us in advance. This meant my husband was forced to pay over 8 thousand Euros to charter a small private je"
Contra: "So That we could attend the wedding early the next morning in Oldenburg. They then had the audacity to void our return flights. Luckily I spoke with a lovely lady at Lufthansa, explained the situation and she re-instated return flights for an admin fee. Will never ever use Swiss Airlines again."
Contra: "Missed the flight from Houston to Fankfurt and the airline canceled the whole round trip. I did not know I had to call the airline to let them know not the cancel my trip. I would've appreciated a notice of that."
Pro: "Very nice staff on board and timely departure"
Contra: "Cold during the flight"
Pro: "Seat size was decent, not like us airlines, there’s actually space for you knees."
Contra: "Passengers should be notified of the process of changing airplanes at Vienna. What a nightmare. We were scheduled for 50 minutes between flights. Not really enough. If we were aware of what was required it may have helped, however the distance we had to walk was rather extreme."
Contra: "They were delayed on every one of my flights - missed connecting flight and had to be booked on a new flight which got in a midnight. Terrible!!"
Contra: "I had a weelchair and nobody assist me in Viene in Austria"
Pro: "Crew was wonderful and spoke English They brought drinks. Seats were very nice and plane seemed new and very clean They handed out card decks to the kids."
Contra: "As a gluten free person dinner delicious but after 5-6 next hours for breakfast I got few small slices of melon... like really?? This will not feed anyone! For next time I know that I have to bring my own food.. so bad! While servis time we ordered whisky with cola and after one hour we went to ask for one more cause we wanted and CA told us they dont serve anymore whisky only wine or beer. Besides this things when I came to plane my sit and table tray was dirty so we had to put blanket over... for the first time I write bad feedback but I have to cause it was terrible.."
Pro: "Good attention and food"
Contra: "THey denied me and I lost all tickets including back trips as well. Nobody helped me to change tickets, they just care about money and reselling my tickets to other passengers."
Pro: "new plane, half empty, good and friendly service"
Contra: "Space between seats"
Pro: "Timing flight people working very nice and hospitality"
Contra: "They lost my bag and refused to deliver it to my house once it was found. It is still at the airport"
Pro: "A bit more leg and knee room."
Contra: "The food was dreadful. We flew Austrian last month and the food was good. We try to stay hydrated on the flights and when I asked for water at the back of the plane, I was kindly given the water and another attendant grabbed the curtain and closed it making it plain I was not to be there. (I've never had that happen on any other flight.)"
Contra: "Changing planes on Vienna was not easy so 1-hour layover was barely enough (required running)"
Pro: "Absolutely nothin Airlines was courteous enough to provide hotel which was just abt ok"
Contra: "Reschedulle of my journey to next day, everything tat followed"
Contra: "Entertainment options are limited. Austrian flight attendants were quite grumpy on this flight."
Pro: "Flt was great - service was great"
Pro: "staff realy nice enough room for legs good food"
Pro: "Seating did not feel cramped for a 10 hour flight. Frequent passing of water and juice."
Contra: "Flight attendants were a bit stoic but did their job."
Pro: "snacks plus they had sparkling mineral water"
Pro: "My flight from Vienna to Warsaw was fine."
Pro: "My wife And infant son we're flying out and when I got them there ticket I asked if they had any available seats with leg room and he said there was nothing available but the best he could do was aisle. When my wife n son went to board on the Stewart or stewardess told them that they are not sitting there and that they will be flying first class today. When my wife landed n told me I was extremely happy that they saw her with a baby and gave my wife n son that option to sit in first class then be tied up in economy and no so comfortable. I greatly appreciate the hospitality you have given my wife n son. Thank you Filip"
Contra: "Complete lack of information and abrupt staff when flight was delayed"
Pro: "Plane left and arrived on time."
Contra: "Rude gate agent. Small seats, no leg room, very crowded together. Clearly a budget airline - should be marketed as such."
Pro: "Good service, nice staff (better than US carriers easily)"
Contra: "2.5 hours to receive baggage - this might be on LAX"
Contra: "no entertainment at all Chairs are not comfortable at all no cushions to ease the back pains"
Pro: "Plenty of food and drinks, pleasant crew"
Pro: "The aircraft was very clean. Very friendly crew."
Pro: "The seats on Austrian airline are very comfortable"
Contra: "Lufthansa lost my luggage for the first two days of my trip. It really hindered my ability to enjoy my first couple days of a fairly short trip to a new country"
Pro: "I loved the boarding process. Everything was very organized! I was lucky to sit by myself next to the window, so i had plenty of space to stretch. The flight was right on schedule, so i didnt have to worry about making it to the next flight. Food was good. We were offered the water through the whole trip which is nice, because i always feel super dehydrated on the plane."
Contra: "I wasn't very satisfied with the flight attendants. I don't know if its just me getting used to american customer service, or me actually working at the customer service, but it's definetely not the greatest level of service. Girls were giving me an attitude and "smartie" ( in a rude way) responds which kinda made me feel uncomfortable and disrespected. I had the same experience with Lufthansa before. And once with russian airlines. Maybe its some kinda tendency to get erogant at this job, but please, don't get me wrong, its not that kinda job where you should look at people from above"
Pro: "So I had to fly to Munich, and rather than flying direct on terrible United, I took a connecting flight via Vienna. Flight was full yet still departed on time and even arrived early. The seat was comfortable and flight went very smoothly. Food served on board was perfectly edible. Disembarking also went without problems. The flight staff even accommodated the requests of a particularly nasty Russian family seated behind me even though they were total jerks. I was very impressed with their professionalism."
Contra: "Nothing. I will make a point of trying to fly via Vienna in the future. Airport is very pleasant and well run."
Pro: "Nice crew"
Contra: "Boarding was very confusing, gate was changed at the last minute without the passengers being warned"
Pro: "Good service. Enough space for the legs. Drinks before and after the meal ."
Contra: "No usb to charge the phone. No media or moovies on the flight. Should inform ahead of time so we would download moovies to tablet or phone."
Contra: "Flight was delayed an hour after boarding to wait for passengers from another flight. I understand waiting 10-15 mins but one hour was way too long."
Pro: "friendly, helpful crew"
Contra: "I paid a premium to book a direct flight (ages ago) and then had to rerouted last minute (same day) with no reason given other than "it's our fault". I inquired about paying to change destination city and or seat to a premium seat (for the 9+ hour flight) when I recvd the reservations for the new flights that were made at the airport around 8am for flights that left at around noon and 3pm. I was told no better seat(s) was available. However, a half hour before the flight was boarded several announcements were made regarding all the upgrades that were available. Liars annoy me."
Pro: "Good food and drinks,great movies"
Contra: "Dirty bathroom,needs upgrade too."
Avionul, fiind foarte mic (și, probabil, vechi), senzațiile au fost nu tocmai plăcute - îmi părea că suntem frunză-n vânt. Majoritatea călătorilor au avut stare de disconfort, din momentul decolării până când avionul a ajuns la o înălțime unde s-a putut stabiliza...
Pro: "Comfortable’ish seats, left on time... arrived early!"
Contra: "Boarding is, continues to be, a big issue! Not organized, everyone trying to jump ahead of others..."
Pro: "checking baggage included, comfortable plane"
Contra: "the plane was almost an hour late"
Pro: "Short flight."
Contra: "When the passengers walked into the terminal building from the tarmac in Otopeni Airport (Bucharest), BOTH wings of the double door could have been open! Only one was. Otherwise flight was fine."
Pro: "Finally not much delay"
Contra: "No AC in hot weather in the bus and on the plane for half an hour before take off."
Pro: "Business class seat"
Contra: "1,5 hours late, no info about it. Old plane."
Pro: "Flawless process! Great customer service!"
Contra: "Arrival of baggage on the carousel."
Pro: "Good crew, attentive, courteous, communicative !!"
Contra: "Have the screens work ...."
Contra: "Lots of turbulences at landing, due tonthe heavy rain."
Contra: "Not so many movies"
Pro: "Nice crew , nice meal"
Contra: "comfort of seat , boarding time"
Contra: "My mother (88 yrs of age) solicited help stowing her luggage from one crew member, and was refused!"
Pro: "entertainment was good"
Pro: "Customer service was good"
Contra: "Both flights were delayed and the airline lost my luggage"
Pro: "as if we were at the beginning of aviation"
Pro: "Flight was on time, seats were comfortable. Snack was providedeven if flight was short (1h) Polite staff."
Pro: "Flight left and arrived on time"
Contra: "Food is mediocre and there is no in flight entertainment so thank God for Kindle!"
Pro: "The planes were very comfortable very clean very well performing landings and takeoffs for smooth no vibration very comforting food was great the staff was amazing some of the best I've ever seen the airports are great too"
Contra: "It was ok for me but someone in a wheelchair might have a tough time"
Pro: "Very nice price"
Contra: "Delay in flight, delay in lagguage delivery"
Contra: "there is just one main meal that contain ham meat , and am Muslim so I cant eat ham."
Pro: "no other choice to fly amsterdam"
Contra: "no entertainment"
Contra: "They last my brand new stroller even though it was gate checked with a bag and tags. I was told they have no information and can’t help me."
Pro: "The employees were nice."
Contra: "Checkin process moved very slow and we had to run though security check The people at the checkin counter did not know all the bluecard rules and had to go in the back to verify my husband's legal travel docs and that added even more delay for us We got into the plane with delay and then we sat on the runway for a long time All this we could have survived if we could have had food, but they had no vegetarian sandwich options so the only available thing was a tiny strawberry cake"
Contra: "Several Tarom flights leaving at the same time in the morning- total lack of basic organization: lines for all types of travelers (bag drop and check-in) mixed in. Result: long wait times, quarrels among passengers, all frustrated."
Pro: "Received a banana with my meal"
Contra: "I was one of about 50 passengers who arrived in Bucharest to discover their bags had not been put on the flight. Due to spending over an hour in the airport sorting this out, and the flight being highly delayed, I missed my connecting flight."
Pro: "Quick and easy"
Contra: "No food option without meat"
Pro: "Comfy seats"
Contra: "Both flights were on time!!! Comfy economy seats"
Pro: "Good communication with crew..."
Pro: "We boarded a bus to go out to the plane in very cold weather. The seat I was given was in emergency exit area I told the flight attendant and nothing was done."
Contra: "They only serve pork meat that was not good"
Pro: "Boardibg was on time and the stuff was very nice"
Contra: "I didn like the food."
Contra: "40 minuets delay Bad food No intertatment"
Contra: "Hi, We've booked the flight using Kayak, with VAYAMA agency. It was clearly stated in the e-ticket that we were allowed a baggage of 23KG piece for our infant baby. (it was a lap-ticket, no seat) When we arrived at the check-in counter, they said that because it was a lap ticket, we are allowed only a baggage of 10KG piece. We were delayed at the checkin counter with a baby in our hands, and humiliated (as people in the line behind us started to get nervous). I'm definitely gonna write a mail to VAYAMA agency. And I'm extremely disappointed. At the end, after maybe 20 minutes (which seems like forever) they let us check in the baggage we had."
Pro: "On time,very frindly attendants q"
Pro: "The check-in at Brussels was quick and the staff conpetent; the boarding occurred at the time specified; the plane was clean; in Bucharest, the trip to the terminal on a bus was quick ; a hot lunch of chicken with sauce and rice pilaf was good. In-flight service was fine."
Contra: "The AirFi system allowed for movies and games on one's own internet device, but did not allow for an internet conection during the flight to email or surffing."
Pro: "All 4 flight attendants were smiling and very courteous ...:-)"
Contra: "Such a short flight"
Pro: "Pleasant staff, good flight."
Contra: "Nothing in particular. This was a quick flight, so I didn't expect much in terms of entertainment or food."
Pro: "Small slow turbo prop plane substituted for plane stated on original booking. Airline also changed schedule which was a little inconvenient."
Contra: "O)n boarding we stored carry on bags at the plane to be collected before taking the BUS to the terminal. The problem was that the crew could not get the door on the p;lane open to give us back our luggage on landing. It took them at least 15 minutes to open the door."
Pro: "Personnel was kind, trying to help, always smiling. Even for a short flight they provided a rather good snack with a sandwich, plenty drinks."
Contra: "We are in 2017 and Otopeni airport does not have buses with Air Conditioned Systems...outside was 37 Celsius!!! They were kind to invite first families with children to pass to the bus but this meant sitting in a sauna @ 40+ Celsius until all passengers went through the gate. Driver was all red and close to fainting. Pity, I was looking forward seeing one of the big managers coming next to us to enjoy the Tarom experience...!"
Pro: "Quick boarding, Cordial crew. We got from here to there efficiently."
Contra: "No "flight experience" - it felt more like riding the bus - we got on, drank some water and before you knew it we were landing."
Pro: "It was good"
Contra: "The babuins that got drunk and made o lot of noise"
Contra: "Terrible handling of a situation with a passenger with special needs."
Pro: "The flight was on time and got us where we needed to go."
Contra: "My husband's seat had little cushioning, so that was uncomfortable. The food was so-so, but at least we were given some. I don't know about entertainment as we didn't use any. I also don't think you give boarding and flight instructions in English as well as the native language, but not being able to understand the instructions has been an issue on many planes we have taken recently."
Contra: "Food will be good in future stuff i want them to be smile more confortable flght"
Pro: "That I landed safely and nothing happened."
Contra: "I felt I was on a very outdated plane, so safety was a concern...luckily everything was good just old seats and service was not special at all."
Pro: "Friendly crew"
Contra: "Long wait on the bus out to board the plane"
Pro: "צוות מקצועי טיסה נעימה ובזמן אוכל דרוש שיפור שתיה בשפע נעים לטוס טרום,,"
Contra: "אוכל טעון שיפור לא נורא כל כך לזמן קצר,,"
Contra: "There was no entertainment, but that was O.K."
Made me check a bag that I have carried onto hundreds of flights . Caused me to miss my connection in Paris because I was flying a different airline and my bags didn’t transfer . The agent was rude and refused to listen. My mother who was three people in front of me in another line Carried the same bag on with no issues . Be consistent
Upon purchasing the ticket, it stated that, checked bags would be $30 each, so I expected to pay only $30 for my second bag, being as my first checked bag came with the price of the ticket….instead, I was charged $75 for my second bag and not $30, like the price I saw… :-( very disappointing.. I was tricked.,.
No online check-in, so not ideal for business travellers having to queue to check-in at Zurich airport
Pro: "How great everyone was and smooth sailing."
Contra: "Made sure the flight was not over booked."
Pro: "The crew was great"
Contra: "1-2 +cms leg space"
Contra: "Only a steward that did not help us with luggage when neede..."
Pro: "The seats were spacious and the crew was wonderful. The crew actually made the long flight more tolerable. Will seek out Delta/Air France for further international flights."
Pro: "Amazing crew and on time flight"
Contra: "We had a short delay"
Contra: "The craft is a bit old. Harsh landing."
Pro: "The crew was wonderful. We were in business class which was modest but comfortable."
Contra: "Ground crew in Paris failed to put our luggage on plane to Amsterdam. Also, plane was delayed about 40 minutes because of Amsterdam air traffic. Captain was very apologetic to the passengers."
Pro: "Crew was very friendly. Food was excellent"
Pro: "Entire trip was easy and comfortable."
Pro: "great food, entertainment and seat comfort"
Contra: "More chose in meals. I flew to and from within a week. All I had were chicken, chicken and chicken for snack too."
Contra: "Not really an Air France flight, AF not interested in taking care of their frequent fliers."
Contra: "It was great trip thank you Air France"
Pro: "Extremely hot the plane"
Contra: "Flying back to US, passsengers get charged for their luggage. Which this is not informed to us, neither On our email nor when we were checking ( for free) in Us"
Pro: "Check in process was easy. The flight attendants are all very helpful and kind. We are playing was OK but it could’ve been cleaned a little better before we got on board."
Contra: "Check in process was easy. The flight attendants are all very helpful and kind."
Pro: "Cheap ticket"
Contra: "The fact that you cheapskates don't allow credit or refund is downright usury. I didn't take that flight because of medical issues that caused me to cancel my trip 2 weeks in advance. I pleaded with you to be able to take a credit, to no avail. You lost a customer."
Pro: "That we were heading home. Nice seats. Good food. Lots of entertainment choices. Power plugs ( USB and European power) were appreciated. Wine as a choice with meal was appreciated and brandy after the meal."
Contra: "Some of the shows and movies were a bit 'trashy'. Long flight. I was in the middle seat next to an inattentive octanegarian who was nice but kept calling the flight crew to fix her mess up of the video system. No air controls on this plane - so it was overly warm. 10 hours of overly warm makes for a stinky passenger. Oof."
Pro: "Very nice stews. Food was A plus compared to US airlines AND included. Great list of movies etc."
Pro: "It was on time"
Contra: "Hard seats Boarding was 35 min delayed"
Pro: "Onboard crew was friendly. Dinner was good"
Contra: "Cabin was very cold. Not enough legroom compared to orher international carriers. Male flight attendant kept bumping into my husband sitting in aisle seat so he unable to get any sleep. We tried upgrading to business but Delta said we had to contact Air France in Detroit. When thrre, the gentleman on ground crew was actually rude when I asked about it. He could have just politely told me there was nothing available. Not looking forward to my return flight"
Pro: "Great food (Economy class). Good Service"
Contra: "Not enough bathrooms on Economy class area due to aircraft design."
Pro: "Food has improved a lot on business class. Meals are more creative."
Contra: "Water bottles not given out unless ou ask for it. Crew needs to better trained with how to handle business class..."
Pro: "The staff was very nice and friendly"
Contra: "One hour delay without any information on embarking and another hour in the plane before departure"
Pro: "Comfortable, hospitality and wonderful service"
Pro: "Absolutely everything perfect."
Contra: "Through my own fault I ordered a different seat instead of window seat. :)"
Contra: "No offer of snack with no egg in it."
Pro: "Crew was very nice and the plane was clean and comfortable"
Contra: "Worse food I ever had on a flight ( a small bowl of lentils and some bread) Movie selection was poor, although not a big deal"
Contra: "Airplane really old. Cabin configuration economy was in front of economy plus. Just 1 bathroom for economy and economy plus. Economy plus seats old and uncunfuttable ( more than it should be )"
Contra: "I don’t know why they keep making boarding with stairs and bus."
Contra: "Long delay during connection at CDG Unclear information about delay Repeated changes to boarding time Unable to take stroller during connection Had to go through security again at CDG, although same terminal (2E)"
Pro: "Always like Air France. They are in tune with keeping the traveler updated."
Contra: "Walked all over the terminal looking for signage for Croatia Airlines. Information services sent me to the right location, but it was marked Air France. I asked serval Air France employees for Croatia Air. None new that Air France was the CA carrier. Finally found one who bothered to look it up on her computer and low and behold, AF was the carrier!"
Pro: "Friendly people on board"
Contra: "Crew was not very responsive. It would take over 45 minutes for them to respond to a customer call. Plane landed and we were kept on runway for 1.15 hours and crew only checked in with us twice during that time. People were panicking regarding missing their connections"
Contra: "They lost my luggage"
Pro: "The time of the flight was great as well as the arrival time and subsequent connections to Paris. Enjoyed the rather full line of in flight beverages!"
Contra: "Leaving late seemingly without reason from Paris - chaotic boarding line in Paris with difficult to hear PA. Seats were ok'ish but than again, it's a 45 minute flight. The sandwich was gross and I'm somewhat known as a person who eats everything!"
Pro: "No delays, service with a smile"
Contra: "Nothing to report."
Contra: "The leg-space is very narrow The chair is very tiring No entertainment at all Food was tasteless But most surprising was that we were on stand by for our connecting flight. Though we bought the tickets months ago and we got our luggage checked in all the way to the final destination."
Pro: "Good seat near the front."
Contra: "Delayed arrival by 30 minutes."
Contra: "Our first leg from Paris was delayed and we missed our flight to Dubrovnik. We then had to hire a car and drive 6 hours to ensure we wouldn't lose a day more of our holiday."
Pro: "Free drinks and snack!"
Contra: "Delay over an hour"
Pro: "The fast boarding."
Contra: "The long wait without the air conditioning until our slot in the takeoff list became available."
Pro: "Boeing 777 had a lot of space. Good legroom. Timely departure and arrival, hassle free, safe trip all the way. Enjoyed the red wine; very delicious!"
Contra: "Seat didn't recline. The entertainment unit was very difficult to dislodge and raise to use (We were in the front). Movies were kind of older ones but I had reading to do so entertainment wasn't that important."
Pro: "All female crew in the cockpit - awesome."
Contra: "Non reclining seats"
Pro: "It was a fine flight"
Contra: "no specific feedback"
Dublin AirPort security was awful. It took nearly 2:30 hours to check in and get through security
Contra: "Ryanair announced that we could postpone the flights without any cost due to corona virus and when I tried to reach them/to change the flight date the change tax was still there."
Pro: "The crew was great and everything about the whole experience was wonderful."
Pro: "The seats were comfortable and the crew were very professional."
Pro: "Not super comfortable"
Contra: "Snacks/Drinks for free"
Contra: "On arrival at Dublin Airport we had to wait outside for a period while they arranged to open a door to enter the building"
Pro: "They actually flew into the main airport"
Contra: "The whole priority thing is a total joke and just another way to f*** the passengers over why don’t they just give us a price without all this bloody nonsense of baggage"
Pro: "Crew were good considering the difficult situation they found themselves in"
Contra: "Once everyone had boarded we were told we would be on the tarmac for 2 hours before we leave. While we sat there we were told they could not serve us anything while on the ground...even water! When we finally were airborne the crew were overwhelmed with customer orders and not all people got served"
Pro: "Boarded on time, crew polite and friendly."
Contra: "Seating cramped and uncomfortable as usual with Ryanair."
Contra: "it was announce a delay of 1h which in the end it was 3hours without any further announcements... they offer vouchers for drinks and food but they did not announce accordingly, I found out only when I was boarding..."
Pro: "The flight was fine, we arrived safely."
Contra: "All the “sales pitches.” Hard landing."
Pro: "Smooth flight (thank the weather Gods)."
Contra: "Extra fee for a boarding pass, extra fee for pre-paid checked bags, total confusion @ check-in. RyanAir blows."
Pro: "The plane didn't crash"
Contra: "Plane left an hour after scheduled time. Amenities were mediocre but that's what you expect with Ryanair. Didn't even get water."
Pro: "I was pleased with the RyanAir staff at the Dublin airport and on the flight. Easy booking process and many options to help make traveling a bit easier"
Contra: "I have an American passport and did not realize I needed to get a visa stamp before boarding the plane. While I do realize now that it is mentioned on my boarding pass, there was no other mention of it along the way from arriving at the airport, checking my bag (I used self check), going throigh security, or anywhere else in the RyanAir terminal. Perhaps this could be made more clear for travelers who have never experienced this before."
Contra: "Rude gate agent and they played the blame game as to why they were late!"
Contra: "We spent a lot of time standing in lines."
Pro: "Literally nothing."
Contra: "To be charged $20 at the ticket counter for a printed boarding pass is offensive. Despite having already checked in online, Ryannair apparently thinks I should have spent my holiday hunting down a print shop as not to incur their "get a printed boarding pass from an unpleasant ticket counter employee" fee. No boarding pass kiosks and unclear why they would not provide a digital one upon online check-in. Or rather it became clear as I handed over my debit card. Seats are intentionally designated apart from your travel companions so you'll pay more to have them switched to sit next your friend. Cabin is extra cramped. Ryannair is all-around terrible by budget airline standards."
Contra: "The fee to check in at the airport was absurd. There is no reason that they should not have been able to accommodate me when I was unable to check in online. The luggage is incredibly expensive as well."
Pro: "The boarding system"
Contra: "The delay"
Pro: "Boarding was quick from front and back. Food service aslo went both directions, quick and efficient."
Contra: "Arrival is horrific"
Pro: "Nothing even though the advertised price was cheap by the time we added on all the other charges we could have flown with a more reputable airlines and it was not a deal by no means."
Contra: "Everything. Abrupt staff at check in and on board staff also had attitude.Seats where dirty .We stood outside to wait to board when the plane was not even there and lucky it was not raining as we would all have being soaked. I don't know why we had to stand outside in the cold when the plane was not ready."
Pro: "Deboarding and never having to fly Ryanair again."
Contra: "Our inbound flight was cancelled. The outbound check-in agents we're rude. Forced to print our tix before arrival we "failed to read the fine print" that we were supposed to undergo a "visa check" before the gate. Whatever the heck that's about. First time requirement and totally obtuse. Gate agents did their best to humiliate. No inflight free services. Just be glad you aren't made to pay to pee (yet)."
Contra: "Flight was cancelled. Ruined my travel plans and made me miss another flight, bus ride, and also got charged for a hostel I never made it to. Thanks Ryan air!!"
Pro: "We arrived about 20min earlier than expected. Our bags were checked in for free and we got them on time and without issues at the baggage belt on arrival. Snacks and drinks are not free but available for purchase. There isn't any kind of on-board entertainment. We sat in the last row and we have plenty of leg room - surprisingly."
Contra: "No drinks for free. It would be nice to get at least a glass of water. But it is understandable that low budget- short flights are not offering such services anymore."
Pro: "The staff were okay."
Contra: "Everything else."
Contra: "Extra baggage cost"
Pro: "On time"
Contra: "Haven't received a response to my late flight from London to Dublin from Ryan Air- flight Fr143"
Pro: "They didn't make me check my bag on the first flight but did on the second. It cost me 50 Euro, which is more than I paid for the flight. Overall, good airline if you pack light."
Pro: "Meeting my seat mate!"
Contra: "Drunken rowdies from Ireland going to Amsterdam took over the cabin with obnoxious, vulgar behavior...fueled by the cabin staff selling the drunken crowd even more alcohol! One poor passenger had a seizure on the way to the runway and was subjected to their reticule! They should have been removed!"
Pro: "Good price - the plane was clean and appeared well maintained."
Contra: "The airlines does nickle and dime you on other fees. I find it annoying that you need to print your boarding pass at home (or incur a fee) and still stand in line at the desk to check your boarding pass. We found it worth the extra fee for priority boarding. It improves the experience."
Contra: "U have to print boarding pass 2 hours before I did t See this written anywhere . Also they close the gate 30 minutes before and it takes 30 minotes to get to the gate Very difficult process so fate was closed and I had to pay 60 eu for luggage which was never clear anywhere and I had to check-in 3 hours before you have to check in before u can print the boarding pass so I was looking for a boarding pass but could t get it since I didn't know I had to check In???????? Mo5hi g explained anywhere!"
Pro: "Quick flight, no hassle."
Contra: "Delayed without explanation, boarded the plane then sat for 40 minutes waiting to take off."
Pro: "The flight was okay."
Contra: "One of the attendants was very rude to my group leaving Ireland. We had previously checked in to our flight but didn't have our boarding passes printed. Instead giving us direction, she sent us away to figure out how to get our boarding passes in an airport we had been in."
Pro: "The crew on the actual flight was nice. Also, a kind and patient Ryanair employee helped us with check-in after our awful experience with their customer service desk."
Contra: "The customer service representative at the Dublin airport for Ryanair was extremely rude and was annoyed from the moment we stepped up to the desk. Yes, Ryanair is a budget airline but it costs $0 to be nice and helpful especially if you are working in customer service."
Pro: "They were efficient and timely"
Contra: "We asked two Ryanair employees when we arrived at the import if our bags would b considered carry-on and then we were forced to pay $50 each at the gate to check our bags, making this economy flight much more expensive. We saw a number of people with bags as large as ours carry on and even the baggage attendants outside the plane were surprised. Wong fly Ryanair again due to one stubborn employee at the gate"
Pro: "The crew was nice. The flight was safe. Boarding was efficient."
Contra: "Questionable ethics in terms of check in. You have to check in online at least two hours before or prepare to pay a fee. This is not spelled out upon purchase of ticket. When checking in, you need to print or download boarding pass or pay a fee when arriving at airport. You must pay for a checked bag before arrival to airport or (you guessed it) pay a fee. We were fortunate to avoid all fees except for the checked bag fee (a convenience fee on top of the price to check a bag). Ryanair's emails provided no link or instructions to check a bag. Also, springing all this information on us two days before travel was sketchy at best. My guess is a healthy percentage of customers use Ryanair for flights in the middle of a vacation and investigating these details are the last thing on travelers' minds. Ryanair knows exactly what they're doing revealing the info when they do."
Pro: "Everyone was very nice, and the flight was uneventful. Will fly again and learned lesson about luggage fees."
Contra: "Had two bags to check. Paid for two bags in advance. Didn't know there was a total weight allowance across two bags. First bag ate up most of total weight allowance which forced me to pay for the overage on the second bag of €70. I thought I could bump up my second bag to the higher weight class when checking in instead of having to pay the overage charge that was three times as much. Found out during boarding they were checking bags for free...should have done carry on and avoided the extra costs."
Pro: "Tickets were cheap"
Contra: "Seats don't recline, extra charges on bags and boarding passes and the website is not clear enough to prepare people for this. some attendants in Rome on our way out were very rude. They charged us then made us feel dumb. I think they deal with a lot of unhappy people and this could be fixed by simply improving website/check in clarity."
Pro: "The seats were fairly descent and comfy. More leg more then I expected."
Contra: "The boarding was a bit disorganized with really long lines"
Pro: "Ticket availability at the last minute."
Contra: "Crew members were not particularly friendly. No smiles, thanks for using Ryan Air, etc"
Pro: "although the crew had to make an unscheduled flight, they were very nice"
Contra: "the airplane had a technical issue (they told us it had a flat tire during landing) but they didn't manage to change the wheel and we had more than 4 hours delay. We had to wait for another plane to land in Timisoara (from London) and they scheduled that plane to take us to Bucharest. They should be honest from the beginning instead of telling a lot of lies - it may avoid a lot of conflicts between passengers and crew."
Pro: "They knew that there world be a 2 hour weather delay but boarded is on the plane and made us wait 2 hours so we wouldn't have the chance to reschedule our cancel."
Contra: "over head was so small could not get bag in that was perfectly fine on other flights. And it is the only airline that we had to go to verify passport . All other did it while we were in line."
Pro: "Extremely efficient self service bag drop. Not as harsh as last time I flew with them many years ago. Was reluctant to fly them again but decided to give them another try since price was much better than others. Was pleasantly surprised."
Contra: "Seats do not recline."
Pro: "Baby pushcar was ready on the taac"
Contra: "Delay of 45 min while sitting in th plane ( with 2 small childeren)"
Contra: "I enjoy everything."