just had delays and gate change
Connecting flights are delayed and there was no proper care
Pro: "Uncomfortable seats"
Contra: "Nothing"
Contra: "I was supposed to have wheelchair assistance. None there. Flight was on time. Passenger assistance is AWFUL!!!"
Contra: "Frankfurt connecting flights, security, and Passport control are terribly inefficient, with unclear guides to get passengers from B gates to A gates."
Pro: "Staff excellent"
Contra: "Seats that go flat so u can sleep on long flight"
Pro: "Best flight crew I've ever had."
Contra: "A free upgrade to first class"
Pro: "Everything"
Contra: "Perfect"
Pro: "Good timing, on time"
Contra: "RUD Stop very disruptive to sleep. Especially with little kids. Connection flight at FRA was very hectic. Asked numerous airport personnel for help and extremely rude, including yelling at us unprovoked. Business lounge had no kids area and very clinical. BA business more warm."
Contra: "The in-flight snack - choice of two disappointing sandwiches."
Contra: "Los Angeles to Frankfurt on an A380 was great. Flight to Tel Aviv was good. But trying to navigate around Frankfurt was very difficult."
Pro: "Everything. Crew was very friendly, always smiling. Helpful. Best flight."
Pro: "on time."
Contra: "nothing"
Pro: "Baggage arrived with me. Upgraded to First Class because so many of those passengers got other flights the night before."
Contra: "Original 5 pm flight was cancelled because there was no Crew or plane, even though it’s a United hub. Though flight cancelled early, United could not get me home same day so provided hotel and meal. Next day flight scheduled 7:05 then 8 am, but even that time came and went without boarding. 15 hours delayed and no hurry getting the plane to depart at the stated time. Total lack of customer service and concern"
Contra: "Flight was 45 minutes late arriving, causing me to miss my connection to Lufthansa and forcing reroute of whole trip."
Pro: "1.5 hour flight, on time and all that one should expect from a good airline."
Contra: "Airplane food eatable"
Pro: "The food selection and quantity were wonderful! The crew and movie selection were great!"
Contra: "My seat storage pocket was broken and I was unable to store items in it."
Contra: "Entertainment system and touchscreen were not working properly. Seat tray was not horizontal. Salad was not edible (bitter)."
Pro: "Gate, boarding and smooth sailing on A380 bus by the pilots"
Pro: "They held the plane for some of the passengers that were delayed."
Contra: "Everything was fine"
Pro: "Flight on time and excellent service."
Contra: "Food was not great."
Pro: "Crew was very helpful."
Contra: "Food for Indian vegetarian meal was very poor. Idea of chickpeas in transatlantic flight is not good! Crew did help out and offer another option!"
Pro: "Friendliness of staff Efficiency"
Contra: "Overall a very good service and no complaints but if In House entertainment was provided it would enhance the experience."
Pro: "Friendly staff! Clean and comfortable!"
Contra: "We sat in the back of the plane, so when we were served food and drinks, they had run out of items by the time they got to us."
Contra: "Cramped space in economy class."
Contra: "It seemed llike the boarding was rushed and a bit hectic."
Pro: "Adequate room Complimentary beer"
Pro: "clean plane almost on time departure"
Contra: "landing near a jet bridge in Frankfurt but still taking a bus to the terminal for connections deplaning through the backdoor of the plane lack of care by the staff...poor service connections are too long in Frankfurt"
Contra: "Baby kept most of the cabin up for three hours of a six-and-half hour flight. I know this isn't Lufthansa's fault, but they did little to help. Also, business class seats are too hard!"
Pro: "The crew was nice and professional."
Contra: "We waited over an hour for two people to board the plane. After we waited, the couple didn't make it past security; so, we had to wait another 20 minutes for the company to take their luggage off of the plane. I was late checking into my hotel, which was in the process of being canceled."
Pro: "Had no problems. Was a comfortable flight."
Pro: "On time. Smooth flight."
Contra: "Older plane, uncomfortable seats. No gate boarding. Required a shuttle to plane parked on tarmac."
Pro: "everything from the boarding and check-in process to in flight comfort."
Pro: "The food, the crew, the cleanness"
Contra: "N/A"
Pro: "Service was good"
Contra: "Cancelled my original flight for unknown reason, and never sent notification via email or phone."
Pro: "Nothing really. Seats are very uncomfortable, crumbled together with little space. Food quality is poor, selection of movies are very limited, tv screens are old, outdated screens. Poor selection of alcohol drinks, coffee is very poor. To be short, Typical american airline like delta or american airline with nothing good or special for transcontenintal flights. Does not allow 2nd luggage to check in without fee. For $1000 ticket I would expect more. There are a lot of companies who provide much better service for international flights: like Virgin Atlantic, British airways, Aeroflot, etc. I don't even want to mention Asian and Gulf company with much superior service. Boarding is nightmare, they make you stand for half an hour to board! Total rip off!!!"
Contra: "Stuardess and stuards were nice but nothing Else worth to mentioned. Quality of service poor to average at best."
Pro: "Timeliness Politeness Good food and as much wine as desired A little more leg room would be nice but better than other airlines"
Pro: "It was all together a pleasant trip."
Pro: "Much more space in economy than United. Their entertainment system is high quality, made the flight enjoyable and fast."
Contra: "No complaints."
Pro: "Crew was professional as always"
Contra: "Nothing to report"
Pro: "Overall good flt crew.....and service. Good food & selection. Clean airy plane"
Contra: "No exaggeration: The crew rolled a beverage cart in front of the restroom while I was in there. I couldn't leave for about 4 minutes The food made me vomit. That's why I was in the restroom when they blocked me in My headset jack was broken. 500 movies aren't worth anything if I can't hear them"
Pro: "I loved how friendly the airline attendants were."
Contra: "I didn't like how in the Munich airport I couldn't find a place to plug my phone in. they should make those more accessible"
online check in did not work and then was charged 30 Euro at the airport for check in. Also was not able to by check in luggage online and was charge 130 Euro for two bags which is excessive. We were a family of 3 but they allocated 2 seats together and another one separately a few rows back. Joke of an airline and will never use again. Will be reclaiming the 30 Euro charge.
They only checked us in 30 mins before the flight leaving us a very short time to go through security and getting to the gate And last but not least - My luggage has not arrived to my destination
Worst connection ever! Terrible airport.
Contra: "Way to small seating area"
Pro: "On time, even a little bit earlier than expected"
Contra: "Cigarette smell from the toilet"