Crew ,boarding was good .
Rude flight attendants, horrible customer service, had to show the same documents 3 times after being check and cleared once. Flight attendants acted like they couldn’t hear what we are asking even though we spoke all the languages they did. It was not a pleasant flight and as a cherry on top all of our suitcases got lost.
Pro: "Uncomfortable seats"
Contra: "I was supposed to have wheelchair assistance. None there. Flight was on time. Passenger assistance is AWFUL!!!"
Contra: "Frankfurt connecting flights, security, and Passport control are terribly inefficient, with unclear guides to get passengers from B gates to A gates."
Pro: "Staff excellent"
Contra: "Seats that go flat so u can sleep on long flight"
Pro: "The flt attendants were very good but not exceptional. The entertainment screen was the best I have experienced. Coach was as cramped as every other airline I have flown. Seats were not very comfortable. Food was delicious."
Contra: "Lufthansa, (and all other carriers) need to remove a couple rows of seats in economy class and give passengers the space they deserve. Seats on international flights need to be more comfortable also."
Pro: "Best flight crew I've ever had."
Contra: "A free upgrade to first class"
Pro: "International flights are always the best! You’re treated like you’re sitting in first class!"
Contra: "I packed a SOLID body butter that was brand new. I thought that because it was NOT a liquid but a SOLID it would be okay. Wrong! I took every precaution and even called prior to packing. I didn’t think this would be a problem. So, out it went! My SOLID deodorant was fine, though."
Contra: "The in-flight snack - choice of two disappointing sandwiches."
Contra: "Los Angeles to Frankfurt on an A380 was great. Flight to Tel Aviv was good. But trying to navigate around Frankfurt was very difficult."
Pro: "Everything. Crew was very friendly, always smiling. Helpful. Best flight."
Pro: "on time."
Pro: "Baggage arrived with me. Upgraded to First Class because so many of those passengers got other flights the night before."
Contra: "Original 5 pm flight was cancelled because there was no Crew or plane, even though it’s a United hub. Though flight cancelled early, United could not get me home same day so provided hotel and meal. Next day flight scheduled 7:05 then 8 am, but even that time came and went without boarding. 15 hours delayed and no hurry getting the plane to depart at the stated time. Total lack of customer service and concern"
Contra: "Flight was 45 minutes late arriving, causing me to miss my connection to Lufthansa and forcing reroute of whole trip."
Pro: "1.5 hour flight, on time and all that one should expect from a good airline."
Contra: "Airplane food eatable"
Pro: "The food selection and quantity were wonderful! The crew and movie selection were great!"
Contra: "My seat storage pocket was broken and I was unable to store items in it."
Contra: "Entertainment system and touchscreen were not working properly. Seat tray was not horizontal. Salad was not edible (bitter)."
Pro: "Gate, boarding and smooth sailing on A380 bus by the pilots"
Pro: "Flight on time and excellent service."
Contra: "Food was not great."
Pro: "Everything was great overall. Flight wasn’t full, so I had some nice extra space for the long flight."
Contra: "Sat on the tarmac for two hours before take-off due to snow and ice. The flight itself was fine. Deplaning in Shanghai sucks. Economy class had to wait inside the plane while business class was let out and shuttled first because the plane parked out away from building and we had to walk down steep stairs and then ride a shuttle bus to the building."
Pro: "Crew was very helpful."
Contra: "Food for Indian vegetarian meal was very poor. Idea of chickpeas in transatlantic flight is not good! Crew did help out and offer another option!"
Pro: "cleanliness, timely arrival and departure"
Contra: "poor service - surly crew bad food - havent been served worst food uncomfortable seats bad entertainment, sound distortions, small screens, limited selections and to top it all is the FRANKFURT AIRPORT - one of the worst transit points which makes you walk for miles and miles."
Pro: "Friendliness of staff Efficiency"
Contra: "Overall a very good service and no complaints but if In House entertainment was provided it would enhance the experience."
Pro: "Friendly staff! Clean and comfortable!"
Contra: "We sat in the back of the plane, so when we were served food and drinks, they had run out of items by the time they got to us."
Contra: "Cramped space in economy class."
Pro: "Adequate room Complimentary beer"
Pro: "clean plane almost on time departure"
Contra: "landing near a jet bridge in Frankfurt but still taking a bus to the terminal for connections deplaning through the backdoor of the plane lack of care by the staff...poor service connections are too long in Frankfurt"
Contra: "Baby kept most of the cabin up for three hours of a six-and-half hour flight. I know this isn't Lufthansa's fault, but they did little to help. Also, business class seats are too hard!"
Pro: "I was really upset because time for living 6 and we left 8:15 I had connection fly to Romanian I missed because of ...I stay in Germany for 5 hours.I ask Lufthansa too put me on Tarom fly they say is United fly...they really make me updated.I think the crew on United is not friendly.The food waste good in"
Contra: "I like the movie"
Pro: "Had no problems. Was a comfortable flight."
Pro: "Solid selection of new release films."
Contra: "Emergency landing, information not willingly provided. Passengers threatened with legal action for taking pictures of the emergency landing and aftermath. It appeared crew were more concerned with bad PR than transparency and comfort of passengers."
Pro: "On time. Smooth flight."
Contra: "Older plane, uncomfortable seats. No gate boarding. Required a shuttle to plane parked on tarmac."
Pro: "everything from the boarding and check-in process to in flight comfort."
Pro: "The food, the crew, the cleanness"
Pro: "Service was good"
Contra: "Cancelled my original flight for unknown reason, and never sent notification via email or phone."
Pro: "Nothing really. Seats are very uncomfortable, crumbled together with little space. Food quality is poor, selection of movies are very limited, tv screens are old, outdated screens. Poor selection of alcohol drinks, coffee is very poor. To be short, Typical american airline like delta or american airline with nothing good or special for transcontenintal flights. Does not allow 2nd luggage to check in without fee. For $1000 ticket I would expect more. There are a lot of companies who provide much better service for international flights: like Virgin Atlantic, British airways, Aeroflot, etc. I don't even want to mention Asian and Gulf company with much superior service. Boarding is nightmare, they make you stand for half an hour to board! Total rip off!!!"
Contra: "Stuardess and stuards were nice but nothing Else worth to mentioned. Quality of service poor to average at best."
Pro: "Timeliness Politeness Good food and as much wine as desired A little more leg room would be nice but better than other airlines"
Pro: "It was all together a pleasant trip."
Pro: "Much more space in economy than United. Their entertainment system is high quality, made the flight enjoyable and fast."
Contra: "No complaints."
Pro: "Crew was professional as always"
Contra: "Nothing to report"
Pro: "Overall good flt crew.....and service. Good food & selection. Clean airy plane"
online check in did not work and then was charged 30 Euro at the airport for check in. Also was not able to by check in luggage online and was charge 130 Euro for two bags which is excessive. We were a family of 3 but they allocated 2 seats together and another one separately a few rows back. Joke of an airline and will never use again. Will be reclaiming the 30 Euro charge.
They only checked us in 30 mins before the flight leaving us a very short time to go through security and getting to the gate And last but not least - My luggage has not arrived to my destination
Worst connection ever! Terrible airport.
Contra: "Way to small seating area"
Pro: "On time, even a little bit earlier than expected"
Contra: "Cigarette smell from the toilet"