Everything was very good, with the exception of the amount of food/snacks we were provided. This flight was 10 hours long, plus we sat on the tarmac for almost two hours for the de-icing (no complaints about that). And during all this time we were given one hot meal, which was a good quality. Plenty of drinks and water. But after that - no snacks and no food until about two hours prior to landing. And then it was only a cold sandwich. They stated after boarding that 'service was going to be limited' during Covid restrictions. We can understand that, but we should have been notified before boarding or the airline should have found the way to distribute some packaged food/snacks during boarding, to limit crew's interaction times. Instead, we were not prepared to be starving on a transatlantic flight! We've flown many time before, but this was the first time we were literally hungry. And we had no food with us, because you are not allowed to bring any food into US.
Cabin crew was terrific, even though they didn't come through the aisles enough between meal service to offer water or drinks. The quantity of video entertainment available was great, but the video screen was not good quality. Food served was sub-par for international business class. Absolutely no snacks were available between meal services, so i suggest bringing something in your carry-on. Most other airlines have some snacks such as small sandwiches, cookies, candy, fruit, or chips available for pickup at the gallery areas on intercontinental flights in business class.
They canceled my flight yesterday from Columbus Ohio so why ur sending me this shit
Pro: "On time."
Contra: "Quality of all services are declining on Lufthansa."
Pro: "Punctuality Pleasant crew"
Contra: "No food on the flight! Due to some problems with the catering service, only a small sandwich was available."
Contra: "Food was a little underwhelming for First Class."
Contra: "Food and Seats"
Contra: "Flight from Berlin to Frankfurt was late, but I made my connecting flight to Amsterdam."
Pro: "Super confortable"
Pro: "Nice to have more legroom, crew was egficient and accomodating, they treated a sick passanger in the row in front of me with great empathy and professionalism."
Pro: "Crew was good"
Contra: "No entertainment at all, food was bad"
Contra: "The flight was 3 hours late"
Pro: "The crew was fantastic!"
Contra: "Movie selection was very limited"
Pro: "Very attentive flight attendants. Two meals served and liquid refreshments offerred multiple times. Entertainment options were great! And patient fellow passengers who listened to a kid scream for most of 9 hours."
Contra: "Paid for Wifi. Marginal performance at best."
Contra: "(1) The captain collected headsets 30 minutes before landing, causing us to miss the last 15 minutes of a movie. Why? (2) Very long cues for toilet use. (3) The baggage took more than half hour to arrive. (4) The chair in front of me reclined very far (more than those on its sides), making it very hard to eat, get up, or read. Need better maintenance."
Pro: "Flight crew made up time to arrive on time despite late arrival. They are pretty amazing - they got a plane hundreds of miles in the same time it took the ground crew to get my bag from the plane to the baggage claim."
Contra: "Frankfurt is just an awful airport. Too many landings and not enough infrastructure. Also tired of planes having to park thousands of yards from the terminal. The time to get the bag is as long as the flight. Each about 55 minutes. There is very little about German efficiency here."
Pro: "The crew was very friendly and as I almost did not make my connection flight at FRA, I got bumped up to business class. So my seat was very comfy and the food was excellent."
Contra: "My only concern was my flight from BUD to FRA which was delqyed by 20 mins. So i had to rush to make my connection. I had less then 15mins to run from a gate B to gate Z58 and pass US passport control. Luckily I made the flight but my luggage did not. The 55mins layover is not a sufficient one considering the size of FRA airport especially when the first flight is late."
Contra: "Is too hot in to the plane"
Pro: "On time, pleasant, comfortable."
Contra: "Honestly all good!"
Pro: "Probably one of the best economy experiences I have had in a long time. The staff was very friendly and professional. Also one of the first times that i was actually comfortable in an econo seat. Hats off to Lufthansa!"
Pro: "Flying premier economy. Flight was on time...no crying babies. Very friendly crew"
Contra: "Long lines to get through boarding"
Pro: "On time flight with no problems"
Contra: "Uncomfortable seats so hard to sleep during flight"
Pro: "On time, smooth landing and take-off, friendly crew,"
Contra: "Still not enough legroom in Premium Economy but much better than Economy."
Pro: "Food is provided"
Contra: "Delayed 6 hours on the plane"
Pro: "If you want to improve you need more staff to service massive numbers of travellers."
Contra: "Most of it okay except add more toilets or arrange a proper way to deal with large numbers of travellers"
Contra: "Stroller damaged by cargo people"
Pro: "Friendly crew, nice food and wine."
Pro: "For airline food it was very good. Lots of offers for water & drinks."
Pro: "The crew"
Contra: "No escalators when we arrived in Frankfurt and the bus ride before getting on planetoAthens was not good"
Contra: "This Lufthansa flight was flown through Air Canada, so this review doesn't reflect on other hosts. However the flight was the worst service I've ever had on an airline in every category."
Contra: "Crew very rude unlikely Lufthansa"
Pro: "Friendly flight crew, clean and nice airplane"
Contra: "Can't think of anything. Keep up the good work"
Pro: "This was a fantastic flight -- the crew were very friendly and helpful, the legroom was great for "regular" economy class, and the flight was on time. The direct flight was so much nicer with young children than having connections. Would fly again any time."
Contra: "I really can't think of anything to complain about... the touch screen in my daughter's entertainment unit was a bit flaky, but that's about it."
Pro: "Great planes."
Contra: "Flight attendants didn't want to help me find space for my bag. There were many small pockets so I asked them to help arrange so we could fit my bags. Without even looking they said there's no room. 'I can't do that' is what I was told. So who can?? (Maybe she was a transfer from united)"
Contra: "Everything was good"
Pro: "The food, the crew, the cleanness"
Pro: "I was so pleased with all the people involved from ticket desk to pilots and stewardesses. I would recommend Air Canada to everyone."
Pro: "Lit hands crew more caring and professional. All good."
Pro: "Lufthansa is the airline for long-distance travel!"
Contra: "Everything was great. On our flight over the pond, and back, the food was great it was comfortable, and the airplane had the best in technology."
Contra: "Few choice of movies"
Pro: "Staff , food , wine"
Contra: "Sat too close to the toilets , bad wafting smells. Only 1 earphone on my head set worked, unless I jiggled the plug. The plug did not fit neatly into the jack ."
Pro: "The services, movie selection and food"
Pro: "Food choices and service were excellent."
Contra: "I had bulkhead (50A) and that seat gives a little less legroom due to the wall so my feet were often resting against the wall. Plus that seat has the A/V in the armrest which is not allowed to be on during takeoff and landing, meaning I couldn't start a movie until after takeoff and I couldn't watch the flight camera during landing."
Contra: "Leg space is tight"
Pro: "The name of the company"
Contra: "I has a flight between mad to franfurt connection to Miami. And lufthansa never advise me that the first leg of my trip was cancelled."
Pro: "Seating was good and reasonably comfortable."
Contra: "However the food was 99% sugar in the form of cookies and other over processed food. The entertainment was so disappointing with no back of the chair screen that if I could give it a 0 rating I would."
Contra: "The food was not goot at all."
Pro: "Lufthansa is one of the better airlines, especially when flying to Germany. They offer a very good service in the economy class which includes free wine (and not only sodas) and a large selection of free newspapers which I value a lot. Newspapers are much more interesting to read than watching movies in my personal opinion. Overall, when aboard Lufthansa, one does not have the feeling of cheapness seen so often on competing airlines. A few years ago, when flying from San Diego to New York, a 5 hour flight on a major US carrier, passengers were not even offered a free drink. Everything had to be paid for. In comparison, all food and all drinks are free on Lufthansa which includes not only wine but also Baileys (a sweet liquor). Given the excellent service, ticket prices charged by Lufthansa are a bargain even if at a small premium over the competition."
Contra: "Ryanair announced that we could postpone the flights without any cost due to corona virus and when I tried to reach them/to change the flight date the change tax was still there."
Pro: "There was no legroom, the sandwiches is missing (not available at all)"
Contra: "Onboarding was like for animalls. After we pass throug the gates, were sticked into the tunnel for 15-20 min in hot air..."
Pro: "The staff was very kind"
Contra: "Ryanair could do lots of things better."
Contra: "it was announce a delay of 1h which in the end it was 3hours without any further announcements... they offer vouchers for drinks and food but they did not announce accordingly, I found out only when I was boarding..."
Contra: "Boarding was a mess and we landed very roughly"
Pro: "No issues getting on flight pretty straight forward."
Contra: "We are a family with a three year old and have been separated by the allocation system."
Pro: "Smooth flight (thank the weather Gods)."
Contra: "Extra fee for a boarding pass, extra fee for pre-paid checked bags, total confusion @ check-in. RyanAir blows."
Contra: "Kiwi booking through kayak was deceptive and I had to pay for a ticket at check after learning Ryanair does not do business with kiwi. Price was more than double and kiwi also billed me. Thanks!"
Pro: "Loved priority boarding with 2 bags, very smooth. Left on time, arrived early. Comfortable enough for a 1-hour flight."
Contra: "Website said we must get boarding passes stamped or we wouldn’t be allowed on flight, and we wasted time waiting in line at check-in desk only to find out we didn’t need to get a stamp after all. The constant ads were annoying of course."
Pro: "I like nothing about Ryanair"
Contra: "I read their policy about checking bags four times to make sure I understood. The check in staff was rude and treated me like I was stupid. About half the people in line to check in also had to go to another line to pay the fee to check a bag, and go back in line to check in for the flight. Boarding was a disaster. The inflight service was them asking you to buy perfume. Not worth the cheap ticket - at all!"
Pro: "Only option available at the time. I would not have flown Ryanair if there had been any other airline flying the route in the time slot. Actual flight was fine, but the process from booking the flight to gettin aboard was horrible."
Contra: "Rayanair made the transaction as difficult, uncertain and unpleasant as they could. From the moment the booking was complete, a series of email demands, warnings and impossible conditions ensured that it was never clear whether we and our baggage would get on the flight. The initial price was unreasonably low and the eventual cost was twice what was quoted but it had to be paid as a series of penalties over several days. The contract staff in Athens were clearly demoralized, embarrassed and apolgetic, but had no flexibility to resolve issues in a reasonable way."
Contra: "Flight was more rhan 30 min late"
Contra: "Bought the 2 bag priority but they forced us to check one of the bags any way (on the way back we were able to bring bag on flight so it was nothing to do with size of the wheels as they suggested) - staff was unfriendly. Seats were dirty. Had to pay extra for checking in early to my return flight since I am not EU/EEA citizen and can't use mobile app and wouldn't have a chance to print my return boarding pass - and although according to the plane plan I chose a window seat my seat had now window. Never again."
Pro: "we did not receive the boading check in pass even we did an online check in and end up we have to pay 55pounds extra"
Pro: "Flight on time no delays especially with the weather been bad"
Contra: "Only problem I would say they delay in baggage handling and on the wrong carousel"
Contra: "The gate for the flight was changed at the last minute and the flight departed 30 in late."
Pro: "We got there in time, cabin baggage was accepted but the lady at the customs opened up my bag to check it and just threw the things back inside, I had to open my bag again and put them back where they were."
Contra: "I purchased the tickets at a good price but when I had to check in, I had to pay extra for early check in and another 7€ for a seat! Considering I bought two tickets for myself and my boyfriend, I ended up paying 40€ more just for check in and seats. This was a rip off. Then the boarding took much more than expected, we waited for 50 minutes standing up in a queue after the gate was announced, we boarded the plane late. The seats are super small and uncomfortable."
Contra: "The flight was late by an hour."
Pro: "flight attendant was nice"
Contra: "hidden fees, unfair pricing on baggage, not the most organized airline service as well."
Pro: "For a discount airline, the service was what we expected, no frills, just transportation from Lisbon to London."
Contra: "As a no frills airline, nothing is free, not even coffee and we paid 6 euros for two cups on board the plane. We paid extra to get better seating and we got one "free" check-in bag as part of the deal. They are very strict with the carry-on luggage and make sure that you adhere to their sizing policies and saw people arguing as they were forced to pay 50 euros for non-compliant bags. It is better to pay extra in advance to get better seating. Finally, if you are traveling to London, the airline flies to Stanted which is about an hour from London, but train service is good and you can connect to the tube and practically reach every corner of the city quickly and cheaply."
Contra: "Crew was awful. They spoke on the loud speaker trying to sell something for more than half the flight."
Contra: "Everything was great!"
Pro: "The fare was very inexpensive"
Contra: "All of the added fees and added expenses in getting there (cab,busses,time) made in the same cost if not more. as flying to and out of the larger airports. Wasn't worth the stress in the end."
Contra: "Due to a malfunction on our previous flight's plane which resulted in a 3hr delay, we missed our connection flight on RyanAir. They didn't accommodate us at all and we had to purchase a whole new flight, that departed 10hrs later but couldn't check in for 8 hours to get past security. So we had to just hang out at Athens Airport for 8hrs with all our luggage and minimal services after traveling for 15hrs."
Pro: "Nice crew and good informations flow"
Contra: "Had to wait outside for boarding. No pocket on seats."
Contra: "I was charged 62 eu for my carry on. It was about 1in to tall."
Pro: "The baggage didn't take forever like arrival in Athens did"
Contra: "Flight took off and landed late"
Contra: "At check in there was little information posted. The check in folks made my in-laws check two bags that, while technically a bit larger than the frame, were clearly small enough for the overhead-- many other passengers cleared check in with bags of equal or greater size."
Pro: "Flight was fine"
Contra: "We never got the email that we had to check in. As a consequence my wife and I had to pay for our tickets again."
Pro: "Great low cost travel"
Contra: "Prices during the high season"
Contra: "to Whom it may concern. hope all is well, i was so disappointed to be charged 198 euros for the simple reason that I didn't check in and didn't add baggage. I can understand that this is a way to make money out of it but it was too much for it. I was okey about it until I went on the plane and had the cabin crew rushing at me preventing me to stand up to pick my phone from the locker above me for the reason that she's giving instructions... she had a good reason but after she finished it I tried to get up knowing that the flight was delayed for 35 minutes and still she didn't let me stand thought other people behind her where getting up... and she insisted to open my camera bag and get me the phone out of it rather then just giving me the bag, she smiled in a sarcastic way at the end... I asked her to put the camera bag next to my hand bag but she's didn't want to listen and she wanted to put it where she wants... not to mention the very bumpy landing and very fast he was almost run out of the runway, it was scary. I hope you'll read this thought u asked for my opinion Best g"
Contra: "Service was poor, lack of professionalism"
Pro: "The flight was on time and the crew members were courteous. The landing was alright and we got where we needed to go. I don't mind checking in online as well. It saves the hassle of standing on long lines to get on the plane."
Contra: "The airplane was small so I naturally expected the flight to be cramped to a certain level. It was indeed cramped but not all that bad. However, it was considerably warm inside the plane as if the AC was having issues. The other funny thing was the crew members selling items like it was Walmart. Everything from fragrance to selfie sticks to tablets were being sold on the flight, which was kind of annoying."
Contra: "Charged €62 each for "not checking in online 4 hours or more before" when i thought I had checked in the night before via the email I received"
Pro: "although the crew had to make an unscheduled flight, they were very nice"
Contra: "the airplane had a technical issue (they told us it had a flat tire during landing) but they didn't manage to change the wheel and we had more than 4 hours delay. We had to wait for another plane to land in Timisoara (from London) and they scheduled that plane to take us to Bucharest. They should be honest from the beginning instead of telling a lot of lies - it may avoid a lot of conflicts between passengers and crew."
Pro: "Liked nothing. Only booked this airline because of the price."
Contra: "Online baggage size requirements were different from the baggage sizing containers at the airport (at the airport they were smaller), so despite having a bag smaller than what's listed online I was forced to pay to check it at the gate, and they were rude about it to top it off. Boarding was disorganized and slow, and we arrived late because of it."
Pro: "I liked nothing about the airline, the service was horrible everyone was rude . They changed time and gate with no notice as the entire flight was running around airport looking for flight/ help..."
Contra: "I asked to have my ticket moved up two days which it was for a flight that wasn't full and was flying out in a hour but instead of using me to fill a seat and use my old ticket to sell they charged me a fee to change the date which was more than I originally paid for the first ticket then I had to pay for baggage wasn't included in my ticket like other airlines do. I was not the only one another guy at the counter was being charged extra for something stupid. He also stated he would not be doing business with Ryan Air again. I also will not recommend them to anyone. My flight was an hour late departing and we never were told why when I asked I was told don't worry about it in a very rude tone by the Flight attendant. During the flight it was more like a sales pitch over and over being asked if we wanted to buy refreshments instead of them being provided like other airlines. They also tried to sell me make up and perfume lastly they bothered us about donating to charities. It was a 1020pm-1120pm flight I would of loved to sleep or relax with it being so late not be hounded for money."
Pro: "It left on time and arrived on time. Cheap and cheerful but you get a great service for what you pay!"
Pro: "The price of the ticket."
Contra: "Everything else. The seats were the smallest I've flown in a very long time. The boarding process was chaos. The flight attendants spent more time trying to sell us perfume than they did providing any type of service, such as a beverage service. In fact, they charged money for beverages (a lot too!), as well as pretty much every other aspect of the flight experience. How does it make any sense to charge you money for checking in for your flight at the airport if you have to visit the check in counter either way? Really crappy airline, I would only fly them or recommend them to someone who is also trying to pinch pennies wherever they can."
Contra: "I enjoy everything."
Contra: "The airline ticket desk where we check in at the airport staff was extremely rude. They insisted that we must check-in online before the day of our flight, which we were not aware of or informed about this procedure. They then charged me $400 penalty fee for not checking in online prior to the flight (despite that I was not aware of this procedure). The airline ticket check in staff was extremely mean and rude with long lines of people waiting and almost missing their flights."
Contra: "Chair does not decline"
Pro: "The staff was helpful, I was not stressed out about couple of kilos overweight for luggage. On return they checked in my carry on free of charge. Flights were on time, efficient and no unnecesary delays. The overhead speaker was only so loud it would hurt my ears. Thank you!"
Contra: "The overhead speaker painfully loud."
Pro: "Staff was friendly"
Contra: "Extremely poor organization at the airport checkin kiosk. Not enough staff. Huge lack in instructions and assistance. No proper lines at all. Tickets are cheap but one piece of luggage to check in is very expensive. Can't even get a cup of water for free on the flight. It may be a low fare, but the stressful experience is absolutely not worth it. Will never fly them again."
Contra: "Everything. They charge to print out the tickets. It's insane. I will never fly them again."