Carry-on restrictions are stringent not allowing carry-on sizes suitcase we have brought on many other flights, boarding is disorganized and slow and delays this causes combined with too short of layovers to allow passengers and luggage to make connecting flight causes extremely rushed connections where all of our checked bags did not make it onto flight back to the US
I left my iPad on the plane. I could not reach anyone at Lufthansa. Absolutely useless non-service.
Very old Boeing 747 Terrible food
I was not able to board because United Airlines from Richmond (RIC) doesn't know their own policies. I was denied a boarding pass for not have registered on a Kuwait website but US Military is exempt, which is expressed on United's website. Will need a new, fully funded ticket, not at my expense.
Lufthansa is the worst airlines ever !! Very unprofessional I then booked another flight back to Dubai on Emirates
Pro: "The crew on this flight were excellent. Friendly and professional. Attentive and patient."
Contra: "The food needs major improvement. What has happened to Lufthansa??? Other people I know on different flights also have big complaints about the food."
Pro: "Wine. Good movies"
Contra: "USB charging didn’t work. WiFi wouldn’t connect. Food was horrible. Cheap pasta. Flight attendants are just German, no warmth or connection, they just gave orders like we were employees. Will try to avoid Lufthansa in future if possible"
Contra: "Media screen did not work and flight attendant was indifferent and made no attempt to resolve. If a passenger made a request we/they were told they were too busy. Food was minimal at beat."
Contra: "The arm rests on either side of my seat where closed so I had limited mobility in my seat (by closed I mean they didn’t move and had no open space between where your arm sits and the top of the chair)"
Pro: "Worst ever"
Contra: "Poor service"
Pro: "Nice and pleasant crew Very responsive and kind"
Pro: "Entertainment is great. Great selection of shows and music"
Contra: "The Frankfurt airport is an embarrassment to Germany. Taking buses to your plane, going up and down stairs to depart or board a plane is archaic. Therefore most Lufthansa flights in and out of this main hub are delayed. There should be some rule that meals will not be served to customers who have their seat reclined. The poor person behind them has no comfortable way to eat."
Contra: "Merci pour la magnifique équipage"
Pro: "Comfortable plane, food good, flight attendants professional. No complaints"
Pro: "Cabin crew hospitality and service were amazing and clean airplane"
Pro: "The crews are excellent"
Contra: "Horrible experience. Stranded for 3 hours inside stationary flight, 4 hours in a long queue. Very very poorly managed. I slept on a chair in the cold weather. Atleast make arrangements for bad situations, apparently I was booked on another flight but they made me stand in a 4 hour long queue to find that out. Kiosk outside showed I was put in no flight. One of my worst experiences and rest assured if I’m given a chance I will never choose Lufthansa again."
Pro: "The movie selection"
Contra: "They ran out of food- I didn’t have dinner on that flight. We were almost 2 hours late to Dubai. I was irritated to say the least."
Pro: "Great crew, comfortable space at the bulkhead seat"
Pro: "My booking and ticketing went very well Lufthansa was great"
Pro: "Great customer service!"
Contra: "Sometimes temperature is too warm."
Pro: "It was exciting to fly on a gigantic plane as the Jumbo"
Contra: "Not to many options of food. Dinner wasn't dinner. It was a snack."
Pro: "Did not get into flight"
Contra: "They changed the gate in last minute without proper communication"
Contra: "There were no options for food, I was just told that there was only pasta left while the passenger next to me ate chicken. This was totally unacceptable. I only hope that this was my last trip with Lufthansa."
Pro: "Excellent service. Everybody from the crew up had smile. Very good atmosphere. I would definitely fly with up guts again"
Contra: "I'm 6'2 230 seat was tight for me but that is it"
Pro: "Great service both before boarding the plane and while in flight. The check in line was out of control, but lufthansa staff members ensured that I could still make my flight."
Pro: "I am 6'1 so I wish could have afforded 1st class, but I am grateful to the desk staff who made sure I was as comfortable as possible. Great movies. Good food."
Contra: "The tightness of the seats!"
Pro: "I appreciated the advance boarding for families traveling with younger children. Plenty of time to settle in with the kiddos."
Pro: "Lufthansa took great care of my two cats transport abroad. They went overboard in my estimation and along with partner Adria Airways I couldn't be more grateful,and so are the kitties, for the wonderful care. ."
Pro: "The food, the crew, the cleanness"
Pro: "Quick, efficient"
Contra: "Sandwiches not palatable."
Pro: "Crew service"
Contra: "No entertainment on board"
Pro: "leg room, entertainment, the pilot was informative throughout the flight"
Pro: "Overall good flt crew.....and service. Good food & selection. Clean airy plane"
Pro: "Entertainment, comfort"
Contra: "Food was not good. Too salty."
Contra: "Service, always delay"
Pro: "I really appreciated the hostesses bringing around glasses of juice or water especially during the night . The selection of movies to watch was excellent. I liked a lot that the restroom was on a different floor and there was plenty of space outside. Thank you."
Contra: "The egg omelette for breakfast was not really tasty. The steward collected the earphones before we landed, a bit too early. I could have watched my movie 10 minutes longer."
Pro: "Food and crew"
Contra: "My baggage was lost. Still waiting for it. No phone call, no nothing.."
Pro: "Prompt boarding and takeoff, good space, comfortable seats, good food."
Pro: "the communication was very clear, and the crew was very friendly"
Contra: "this flight delated almost 30 mins, but with clear communication. I just hope those people who need to transfer will make to the other flights."
Pro: "Never got on this flight on the booked day and got out the next day"
Pro: "Crew and flight were fine."
Contra: "Seating was cramped. Reclining seats are a bother. I'd love to see the seat ahead slide forward as it reclines to avoid invading the space for the passenger behind."
Pro: "A fast, smooth, and easy flight with a polite and efficient crew. The Frankfurt airport needs some type of internal transportation or reorganization because the size and shape make it a challenge to go through passport control and find your gate in time to transfer."
Contra: "The snack consisted of sugary packaged cookies. After waking at 6 a.m. to catch my flight, I would have preferred plain yogurt with fruit or muesli, or at least a nutritious nutty bar such as the KIND brand. The boarding consisted of everyone standing in a disorganized line next to another long line so that I was not sure if I was in the right place and felt nervous as the time to board drew near. Staff did not seem to be communicating what was happening and were not circulating. I had to ask fellow passengers if I was in the right line and on the right bus. We pushed away from the gate early. This worked against me at the beginning of my vacation when I missed my flight by 5 minutes due to the disorganized nature of the Frankfurt airport and its massive size."