This was better than the United-operated flight to Munich, which was the single worst flight experience I've ever had. That is faint praise indeed. Overall, a terrible experience, and after the problems with KAYAK, I'll never use them again for a flight, either.
We should be reimbursed, the entertainment was broken
Change the menu to include meat. Also no hard liquor is available even for purchase.
Pro: "Comfortable and Clean"
Pro: "the flight was late in leaving, and although the lateness was not the airline's fault, the scramble of repeated announcements of Boarding is delayed for 10 minutes...3 or 4 times...was not smooth or comfortable...or very professional."
Contra: "the sound system on cut out of and on repeatedly, and shifted program and then would interrupt what was playing again and again, except when it would block the program out. aside from that, it was all pretty ok."
Contra: "Confortable seats"
Pro: "The seat was good, and the crew was great."
Contra: "Boarding at the gate, and not having to take the bus."
Pro: "Never made it on this fliggt due to previous flight was delayed. Im stuck in London as of now. Never booking with kayak again"
Pro: "Boarding was efficient. Everything else was average."
Contra: "With the exception of one Asian cabin crew, others were cold. Food has worsened on Lufthansa. Portion and quality are not as good as 1 year ago. I find the seat average in comfort for premium economy. If only the seat would move forward, I keep sliding off it. Cathay Pacific has a much better seat."
Pro: "Relatively fast flight"
Contra: "No entertainment or perks at all. And the worst thing was that before flight, they closed us in an insulated gate especially for flights to Tel Aviv, something made out of the 1980’s with a small kiosk with cold sandwiches and “espresso” from an automatic machine, if we knew this is the case, we at least would’ve bought something to eat before entering the 80’s terminal/gate."
Contra: "They lost my bag"
Contra: "The problem is with KAYAK. KAYAK booked us a carrier light ticket and failed to inform us at the time of the booking that it was a tariff without checked in baggage that was being offered. Fortunately, LUFTHANSA informed us of this fact at checkin and we purchased carriage with checked in baggage. This makes me wary of buying tickets through KAYAK in the future."
Pro: "Great hospitality"
Pro: "Lots of legroom, friendly crew, and they serve sandwiches! Asked for water after takeoff and they gave it to me without hesitation! I would definitely recommend them!"
Contra: "I can’t find anything to complain about."
Contra: "Merci pour la magnifique équipage"
Pro: "The boarding process was smooth, take off delayed by just over an hour but the Crew were exceptional with providing updates and bringing around refreshments whilst we waited."
Contra: "Seats were a little uncomfortable but outside that not much I can fault the airline for."
Pro: "Professional staff, up to date aircraft, very clean, good meals, good selection of entertainment, very attentive to customers. Passed through many times with beverages. Lufthansa is always a pleasure."
Contra: "It was a different way later flight"
Pro: "Crew was good"
Contra: "Flight was over booked and they changed us the seats"
Pro: "Great service as always"
Contra: "Nothing! No movement in Jedda while refueling, gets the flight conferr"
Pro: "I loved the personal screen with activities, cleanliness, and the friendliness of the staff! It’s probably my new favorite airline"
Pro: "Every time I fly Lufthansa I am super pleased with the food. All other aspects fine too."
Contra: "The food options you're supposed to get don't exist because they provide a limited number of the variety they have! By the time they get to your seat, they are already out of options. Sadly, the quality and service are going down too."
Pro: "great flight attendants, decent food, on-time arrival. all good."
Pro: "I always try to fly with Lufthansa when I do go to Germany to visit my family. At times they might be more expensive then others but you don't pay extra for everything. Also I got a great price at Kayak. The service was excellent and I do love the fact that Lufthansa is now flying directly from Denver to Munich makes it so much easier."
Pro: "Friendly crew, smooth flight, always offering water."
Contra: "I was hungry in this flight. I felt the choice of food was small and have never been on a 10 hr+ flight and felt hungry. I'm glad I brought my own snacks with me."
Pro: "Overall decent experience. The crew was attentive, captain informative."
Contra: "Aircraft not too comfortable but much better than the aircraft in the first leg of my travel from Seattle to Frankfurt."
Contra: "HEAVY PASTA DISH."
Pro: "I upgraded to the premium food package for a small price. It was delicious and filling."
Contra: "The quality of the sound from the earphones was not very good so that made the movies less enjoyable."
Pro: "I like that the flight crew did the best they could to make sure my husband and I were sitting together with one child."
Contra: "I did like that my whole family including two children 2 ad 6 were sitting all separately all over the plane. Children 12 and under should not be seated separately. And that should be the job during the check in. Not during birding."
Pro: "Good crew, okay seats, perfectly adequate food"
Contra: "Entertainment choices were not so hot. Lots of movies, but few new ones."
Pro: "I really don't remember. I slept through the entire flight."
Contra: "They boarded us from the back and the front of the plane so at one point you had people trying to pass each other in the aisles. Weird. That could've been handled better. Also, people were allowed to put their back packs in the over head so didn't leave much room for luggsge carry on. Flight attendants weren't helpful either. One just said that all carry on should be able to under the seat."
Pro: "all the flights were on time, the service was wonderfull"
Pro: "Nothing in particular"
Contra: "The shabbiness of the plane. The cramped space. The lack of overhead bin space. In fact, the space above my seat was full of suitcases of the crew. I had to find space somewhere else. If I had not been able to board early, I probably would not have found space."
Pro: "I liked that it was on time"
Contra: "everything was ok"
Pro: "The food, the crew, the cleanness"
Pro: "the food was good,the crew was effective"
Contra: "the sits can be more comfortable"
Pro: "Friendly crew, no delays"
Contra: "Not enough healthy options, such as fresh fruits and vegetables"
Contra: "I did not like the bathroom downstairs."
Pro: "Meal served was very good and refreshments were offered often. Good choice of movies and viewing options"
Contra: "Seats space is a bit crowded"
Pro: "I love Lufthansa: flight attendants so attentive, Complimentary services that other airlines charge for. Attentive staff...and I flew economy."
Contra: "Flight cancelled due to strike, rescheduled twice, ended up on American, terrible experience"