Flight delayed. Bags lost. Flight attendant never coming by when light on. No WiFi or power outlet onboard.
Change the menu to include meat. Also no hard liquor is available even for purchase.
Pro: "I like the notice given prior before I get to the airport on regard to a free carry-on check in. The staff was friendly and enthusiastic happy giving me the comfort of a nice travel journey. Thank you to all the staff!!!"
Contra: "Honestly nothing I was really happy with my flight!!!"
Pro: "I had a connection flight which would not be for another 11 hours so I left the airport to get some sleep coming back the same carry-on I have with me now cannot come with me they want me to pay 40euro. In the meantime the flight is 40% empty and plenty of over head and yes is the same size of plane I came in the first place. However the agent was nice after I explain my situation she not charges me."
Contra: "Same airline coming from one place have different methods it’s a bit confusing."
Contra: "Seats in economy were very uncomfortable, almost no cushion in any of the seats or the seat backs. Would not recommend Lufthansa for long haul."
Contra: "They lost my luggage and we barely made it to our connecting flight"
Contra: "Boarding be insured as I have a ticket"
Contra: "He option to split groups of travellers."
Pro: "The Crew was very good. I was with my 84 year old father.And they handled his needs very well ."
Contra: "The food of course was sort of mediocre at breakfast. The eggs tasted like they were man made.oh well maybe that’s really typical. Otherwise all was fine."
Contra: "Any entertainment"
Contra: "My 2 bags haven't arrived from Sunday 6 January till now (10 January) and all my winter clothes plus other important things are in it. I check every day with lufthansa call center but still no progress."
Contra: "Not sure about booking with flyus. Com- next time I will prefer not to use Kayak if flight is booked through flyus.com"
Contra: "never got to goddamn frankfurt"
Pro: "Very comfortable and the flight crew were extremely friendly and helpful!"
Pro: "safely arrived; very pleasant crew"
Contra: "Late departurne and arrived about 45-60 minutes late; having to board on the tarmac rather than directly from the terminal."
Pro: "Very attentive crew; nice leg room on upper deck; extra storage bin under window a nice touch; luggage arrived very promptly on carousel"
Contra: "sick, screaming babies in small upper deck space. I realize the airline cant help this but it would be a good idea to seat them all in one area of the aircraft so staff can give them the attention they need."
Pro: "My wife and I travel frequently and Lufthansa has always been a "notch above" all other airlines in onboard service. Imagine, airplane food that you can actually eat and enjoy!"
Pro: "Reliability, usual Lufthansa service"
Contra: "Delay due to technical problem with the aircraft, however better that than any consequences of that. Food is rudimentary, and there is no vegetarian version of the sandwich any more."
Pro: "everything was great"
Contra: "* The gate was with bus, and not a direct terminal connection * There were no drawing sets for kids * The food was either overheated or somehow impacted - didn't look proper"
Pro: "Very polite and patient staff. They are getting professional. The food is great for airline food. Very comfortable. But the movie touch screens need improvement."
Contra: "Touch screens need improvement."
Pro: "I enjoyed the patience of the crew and the responsibility they took with everything they did."
Contra: "The noise and the lack of space in my specific area."
Pro: "Crew members are very friendly."
Pro: "Crew from Washington D.C. (IAD) to Frankfurt was outstanding-- very warm and thoughtful."
Contra: "Crew from Frankfurt to New Delhi was not as warm, attentive, and polite."
Pro: "Adequate room Complimentary beer"
Contra: "The seats were uncomfortable."
Pro: "I arrived at the airport early and the check in staff offered an earlier flight so I wouldn't miss my connection. Crew was courteous and the sandwich on board was quite good"
Contra: "Slim seats very uncomfortable and legroom too little"
Pro: "Convenient connections, fantastic airport, new aircraft with many large toilets in lower deck, super professional crew, really make a big difference when travelling 9 hours with 3 young kids."
Pro: "The entire experience was great. Easy check-in, boarding, on time, friendly service, good food, good movies, and overall a really nice atmosphere for such a long flight. Would recommend this Flight to anyone."
Contra: "Nothing"
Pro: "The services provided by United were good, although we were delayed due to mechanical issues. However, we were kept informed and made comfortable."
Contra: "I did not know when I booked through Lufthansa that it was a United flight, so I could not check in online and I was not able to order my gluten-free meal. Also, since it was Lufthansa, I was not able to download the entertainment system onto my portable device because I did not know I needed to."
Pro: "The people in the crew were very nice"
Contra: "The two seats that I paid for were the worst seats I've ever had in a plane They were the back two seats of the plane they were so small you should not have them there. I am a small person I had no room my wife is small she had no room. When the seat in front of me laid-back it almost hit my chest."
Contra: "Seating space too narrow"
Pro: "Fell aslep right after takeoff"
Contra: "Delayed flight"
Pro: "I like the services"
Pro: "The service during the flight was pretty good"
Contra: "My luggage is lost and I didn't receive them yet."
Pro: "The entertainment touch screen system is so much easier to use than the planes that have the remote controls. Having all of the toilets downstairs was nice. It was less noisy and had a little space to stretch. The crew was very friendly and helpful."
Contra: "Even though I was sitting on the left side aisle seat (2-seat section), it was very cramped. I'm only 5'2" and my legs were very uncomfortable. Along with less leg room than other airlines, it felt like the seat itself was narrower too. The food quality control was disappointing. The meal I had on the first leg of my flight (Mumbai-Munich), I noticed that it expired by about 2 weeks. And the complimentary water bottles also had a past expiration date (although, I don't know how water expires). Generally speaking, I think all of the meals I ate on Lufthansa were subpar compared to the many Asian airlines I've used for overseas flights. Quality could be improved and I think there's a missed opportunity to incorporate meal options correlated to the airline or international destinations (German airline, why not bratwurst? Pretzel bread?)"
Contra: "Seat changes were made after the fact. Seats are very small for such a large plane. I would not fly Lufthansa again."
Pro: "Handy baggage check-in at Airport's Railroad Station. Decent meal, drink selection, and even warm towelettes in Economy."
Contra: "The flight was a replacement for a cancelled flight. In addition to this, it was delayed. The flight attendants did not compensate for our inconvenience and were not very friendly or available in general. The incoming flight had been delayed by hours, with boarding and deplaning and a very bad attitude."
Pro: "The food, the crew, the cleanness"
Contra: "N/A"
Contra: "Very crowded, the lady behind us was coughing her lungs out the whole flight. Flight was smooth but arrived behind schedule. Actually landed on time but we didn't get to the terminal for almost 15 minutes. The Frankfurt airport is a nightmare, worst designed airport I have been through."
Pro: "Very nice crew"
Contra: "Boarding and take off was late, probably the fault of destination airport"
Pentru mine totul a funcționat bine… chiar foarte bine
Pro: "Very smooth boarding on both flights, a smooth transfer between flights, and comfortable seats (especially nice flexible headrest on longhaul flight). Very friendly and helpful crew."
Contra: "Movies available weren't to my taste, which isn't important anyway."
Contra: "Food should be much better than this. Otherwise everything is ok."
Pro: "Great to be able to check in bags at the CAT railway station in the morning. Cabin crew were excellent- very friendly and helpful and did two drinks services. Austrian’s cabin crew sets them apart on European routes."
Pro: "Very comfortable journey, leaving on time, arriving on time"
Pro: "None of them above I'm not happy at all"
Contra: "Missed the flight from Houston to Fankfurt and the airline canceled the whole round trip. I did not know I had to call the airline to let them know not the cancel my trip. I would've appreciated a notice of that."
Contra: "Hand luggage not allowed onboard due to being just a bit oversized -- just its wheels only. Never had this problem with the same luggage with other airlines, only with Austrian."
Contra: "Transfer in Frankfurt was impossible on time. Had to rebook later flight"
Pro: "Seat size was decent, not like us airlines, there’s actually space for you knees."
Pro: "Decent amount of space between seats"
Pro: "Even on this short 1-hour prop flight they do have average service and pass out Swiss chocolate."
Contra: "Austrian airlines did not even notified us about cancellation."
Contra: "Flight was 1 hour late. Didn’t make up any time while in flight. We came to no gate assigned. Additional delays due to wait for free gate. Unacceptable, missed my connection. Had to stay additional day for rebooked flight."
Pro: "Everything Fromt the crew and service. To checking in and deplaning was awesome"
Pro: "next leg of journey- was delayed three hours and NO one was able to reschedule flights"
Contra: "That flight was delayed for three hours! Causing me not to be able to make connecting flight. No help in Vienna."
Contra: "it was canceled and i still waiting for refund so i did get ticket on vayama how i get email from kayak"
Contra: "The fact that the luggage wasn’t included in the Austrian flight, nor anywhere was pointed out to that so I had to pay extra for it."
Pro: "Really impressed with the Austrian air staff representatives. Especially the folks at the ticket/checkin counter"
Contra: "That I did not fly this airlines before. They will be first on my list from now on."
Pro: "Everything was excellent"
Contra: "Service was bad"
Pro: "Flight"
Contra: "Not enough room in the seat"
Contra: "flt was delayed 2 hours due to "employee meeting""
Contra: "Not having an opportunity to serve water because it was time to prepare for landing"
Contra: "I wanted to buy an checked-in luggage, but Austrian site did not worked properly, repeatedly gave an error message. I ended up buying it at the counter desk, in the airport, at a much higher price."
Contra: "Our flights there were postponed causing us to miss out connecting flights, we rescheduled with a different airline. The same thing happened coming home. Austrian was a complete disappointment going there and back."
Pro: "Overall reasonable flight. Nothing to write home about"
Contra: "Breakfast was what I imagine prison food must be like. Rest of meals were fine"
Pro: "Boarding on time and quick"
Contra: "Food and entertainment choices"
Contra: "We sat on the tarmac for 2 hours because a crew member did not have the proper paperwork. This is incompetence. The trip was long enough w/o adding another two hours due to poor planning. This was completely preventable."
Pro: "If you have to fly coach, this was the way to go. The star were lovely, plane clean, food was good. Very nice flight from LAX to Vienna."
Contra: "Rudest flight attendants I've ever witnessed. No food or drink for six hours. Bad entertainment selection."
Pro: "Seating did not feel cramped for a 10 hour flight. Frequent passing of water and juice."
Contra: "Flight attendants were a bit stoic but did their job."
Contra: "My father and I were seated in biz class but were unable to sleep because of a fan noise directly over our seats in Row 9. We complained to the attendant about it but she was unable to determine the cause. Many hours later, a different crew member identified the noise source and stopped it by simply flipping a switch. This disruptive noise could have easily been avoided but the ignorance of the crew member to whom we complained failed to solve it. By the time the second crew member identified the problem there was not enough time to sleep. This experience was extremely disappointing. We paid extra to fly business class so we could sleep, but this ridiculous crew error fouled our plans. We asked the crew to file a report about it and they did. Look into it. We expect a refund of the extra fare we paid, or else we will never fly Austrian Airlines again. I am an affluent person and I travel internationally 6 times per year. You would be smart not to anger me and lose my business."
Contra: "LOST BAGGAGE !!!!!!!"
Contra: "Boarding in Vienna was completely unorganized. Received zero instruction from crew on new boarding information."
Contra: "Complete lack of information and abrupt staff when flight was delayed"
Contra: "The vegetarian meal was OK"
Contra: "The connecting flight from Vienna to TLV was terrible. Austrian airline employees at the airport are rude. The information about our connecting flight was not readily or easily accessible. The flight crew from Vienna to TLV were not kind. My daughter 11 years old went hungry without a meal. The stewardess kept telling her the food was coming & never did. This was a terrible trip & we will never use Austrian air again. I will tell all my family & friends of my terrible experience."
Pro: "I like that flight boarding was quick and in time.it was a short flight My name is Hispary."
Pro: "Good service. Enough space for the legs. Drinks before and after the meal ."
Contra: "No usb to charge the phone. No media or moovies on the flight. Should inform ahead of time so we would download moovies to tablet or phone."
Contra: "Flight was delayed 2 hours after boarding"
Pro: "This time it seems I had a little bit more leg room. Which makes a big difference!"
Pro: "Catering and service was superb. While linen. Course by course on China, no tray service. The food was exquisite. The wine was acceptable, mid range, with very generous pours in Riedel glassware and always the offer made of would I like anything more? The seperate coffee menu has to be experienced to be believed, basically, it's an authentic Vienna see cafe experience at 30,000 ft."
Contra: "Entertainment selection was fiddly and the offerings meagre compared to the vast libraries found on other carriers, but it was sufficient. More a quibble than a gripe from me. The noise cancelling headsets were good quality noise cancelling, and comfortable. I can't wear some other airlines headsets at all and use my ear pods with an airline adapter jack."
Pro: "Flight services were good. Staff friendly. food was good"
Contra: "Maybe I was upset due to the issues at the first leg so could not enjoy this one"
Pro: "It was pleasant all around"
Contra: "I could not pay for check-in baggages when I bough 4 tickets for 4 passengers. So I called the airline customer service, and they told me that the first check-in baggage is free. However, when we boarded the airplane on 9/5/2016, we were charged 30 Euros for each bag, a total of 120 Euros for 4 checked in bags of 4 passengers. This is unfair, and I would like it to be corrected if possible. Thanks."
Pro: "In-flight magazine was interesting."
Contra: "Flight was delayed 35 minutes. I made my connection. But heard one woman say she and her husband would miss hers."
Pro: "Crew was very friendly and helpful"
Contra: "Should have more movie choices"