The TV was difficult to operate. 747 is a very comfortable aircraft
Economy seating is miserable and you are treated like "untouchables"
I would recommend for others
Pro: "Getting put in a German Airport jail and being yelled at by men with sub machine guns for being a US Citizen and nothing more."
Contra: "United Airlines knew the border was closed and told me since I was only transferring, I’d be fine. It wasn’t fine and I was detained and sent back. Inexcusable"
Pro: "Vegetarian option of the food. Constant hydration"
Pro: "The crew was good and the food from Frankfurt to Abuja was good"
Contra: "The layover time was extremely too long and would even be longer during my return"
Pro: "The crew was efficient. They seemed to care about the passengers' comfort. Also, even though the flight left late, they made up the time while in the air. They are the reason with I gave the excellent rating, despite some other misgivings."
Contra: "Lufthansa food service seems to have been deteriorated somewhat over the recent past. Especially the snack before landing seems laden with mayo (plain bread might have been better!)."
Pro: "Crew was very professional and efficient! Flight was fairly on time"
Contra: "Selection of movies was not the best I've experienced"
Contra: "1. NON-Organization lines for boarding passengers 2. Very rude and disrespectful communication skills of male flight attendant This flight left me with very unpleasant experience."
Contra: "I still think it makes more sense to board the seats in the back of the plane before those further forward. It is difficult to get past the people who stand in the aisle or take forever to try to put their bag in the overhead bin."
Pro: "The boarding was smooth and efficient. We left and landed on time a very good flight."
Pro: "Crew. Courteous, engaging and supportive, of-course with a smile."
Contra: "Nothing on this flight"
Pro: "Flight went well except for boarding"
Contra: "Had to stand up for 30 min for glass doors to let us in to the boarding area in Stockholm"
Pro: "Boarding was late. Pilot said he would makeup the time, but he didn’t. Many passengers were late for their connecting flights.The Airbus was smooth and relatively quiet. Not much room for a 6 foot male. Crew was excellent. The food was just okay. Had to take a shuttle to and from the terminal in Frankfort, which added to the delays. Late boarding from Frankfurt to Stuttgart. Had to wait for the shuttle. Flight was fine."
Pro: "One airhostess ruined my flight experience. Anyway in the beginning on the journey my daughter was not well and other crew members gave her candies. I liked the sweet gesture."
Contra: "I was traveling with my daughter. There was no food choice left for my child and me. Crew member rudely said there is only beef option left do you want to have it? I said no. I asked her are we not going to get anything to eat since you are out of options. She continuously kept on repeating that I said no and that she kept emphasizing that there is only beef option left. Finally she save the supplement To meal. Her tone was very impolite when especially we pay so much and service we get for a long flight is good"
Pro: "Good choice of movies."
Contra: "The tightness of the seat arrangement when the row ahead reclined is extremely awkward. We are not large people but getting over the aisle armrest was very difficult to maneuver to avoid injury (falling). The security in Munich was upsetting in that one man yelled at me , "Get it out! Get it out! Get it out! because I put my electronics in one of the bins before my husband. I was confused as to what I had supposedly done and I said, "This is my husband" (who was removing his shoes) and this man's reply was "I didn't know that". We were not trying to cause trouble and we cannot understand why he had to yell."
Pro: "Everything went off without a hitch. Love how organized Lufthansa is."
Contra: "50 minutes late"
Contra: "Worst hospitality. Asked for water, never came to serve. Had to remind and call couple of times."
Contra: "The flight was delayed 6h. I got to the destination late And I was late for work Went to work restless"
Pro: "Great service and food!"
Contra: "I didn't like sitting in the middle cause it was hard to sleep and go to bathroom"
Contra: "Close call as had to go through three passport checks before we could change to other airplane. Lacking signage to tell where to go for lines at Munich airport"
Contra: "Cramped space in economy class."
Pro: "Great crew. Leg room reminded me of old days flying comfort."
Contra: "Flight was continually delayed, 15 by 15 minutes until 4 hours had elapsed."
Pro: "Same as above"
Contra: "More movie choices. The food choices this time we're not as good."
Pro: "First leg got cancelled and missed all connections. So frustrating!"
Contra: "Gate agent in GRR rebooked a flight the next day, which is too late for my event in Florence. When I called Lufthansa to see if I could get on an earlier flight, they could no longer help me because the new reservation was with United."
Pro: "Nice crew"
Contra: "Delay for 45 minutes; unfortunately, it's becoming a trend at Lufthansa"
Pro: "New plane, nice seats. Typical Lufthansa."
Contra: "Strict weight limitations for carry on luggage. Go British Airways if you have large carryons. Lufthansa is militant about luggage weights."
Pro: "Only the fact that I got lucky with a exit seat with leg room. That's it."
Contra: "There was no update on the status of our connecting flight. The pilot gave an update of other flights except for ours but it caused a bit of confusion. Some people even had to missed there flights altogether! Lufthansa, from the 4 times I have flown with them always seems to be late with no sense of urgency. Ultimately after arriving in Venice, I get an email that my bags did not make it, yet I was told by the boarding agent that the plane was still loading our bags."
Pro: "General quality and competence."
Contra: "I find the seats in Economy rather uncomfortable (Premium Economy is way better, but too expensive for me)."
Pro: "The food and beverage options are always good when flying international. Having the restrooms located below the passenger deck is definitely an improvement when considering overall traveling comfort, specifically for the people that are seated next to the restrooms."
Contra: "There are way too many announcements that interrupt the viewing and listening of entertainment. In lieu of announcing redundant information about customs, the weather, arrival time, safety, etc., why not offer that as information that can be provided on the screen and in the primary language of the listener so everyone isn't forced to listen to the same lengthy message twice? I'm sure the Lufthansa Customer Service Dept. has and is considering other alternatives, I'm just reiterating the obvious."
Contra: "Missed my flight because of other flight delayed. I had to rerouted through 2 extra airports."
Pro: "No problems. As could be expected. Would do again."
Pro: "I was rescheduled on another flight improperly"
Contra: "Flight did not take off staff was rude unhelpful I won't use them again"
Pro: "The food, the crew, the cleanness"
Pro: "Great airline with friendly crew, good food and entertainment."
Pro: "on time departure and arrival"
Contra: "boarding, after preferred members and those needing help, was all one. that's a lot of people. ended up being fine since there was plenty of time, but sometimes, people in the aisles slow the process down. might be better to put the people at the back of the flight on first."
Pro: "Fast boarding, on time"
Contra: "Too cold in plane, announcements too loud"
Pro: "Food was solid. It was nice to have two meals on the flight. Flight attendants were all great."
Contra: "Outside of mealtimes, ordering drinks throughout the flight was more difficult than other airlines. I'd also like to see more movie options. Boarding lines were sloppy and unorganized."
Contra: "I got a wrong flight from you, different than the one initially selected, upon my payment !...with 6 hours overlay instead of 50 minutes. For that I had to pay extra $300 !"
Pro: "Better than my other Lufthansa flight m, which was canceled, or the SA legs because those planes were old."
Contra: "Everything else about buying the ticket with Kayak. Canceled flights and lost luggage with Zero help from Kayak. Kayak didn't even answer customer service lines when I rang for 2 hours in one go."
Pro: "Good Flight. Left a little late but arrived a little early. Was surprised to get a cookie and free coffee, tea or water. Have come to expect to pay for even this little bit of refreshment - nice surprise!"
Contra: "Frankfurt Airport - Awfully long walk. We took a bus between the airplane and the airport when arriving and departing from FRA, with a long walk between drop-off and boarding spots. I had to wonder if the walk across the tarmac between the 2 airplanes would have been shorter than the walk in the airport?"
Pro: "Most everything"
Contra: "Flight left an hour late and with no explanation"
Contra: "This was a united flight. The personal was not helpful, only in helping me communicate with the airport in Rome to change my flight. I had to pay 97 euros for this change. I am upset and think it is not fair that I need to pay for a problem united had with their flight. I also think star Allience failed as they were not able to resolve the problem with their partner airlines."
Pro: "The wide selection of content to watch, food was good."
Contra: "45 minute flight delay due to a discrepancy with the engine."
Pro: "From the friendly service, great entertainment and wine with dinner, yes, wine is served with dinner at no charge! They make my international travel easy and relaxing. I will always take Lufthansa when I can."
Contra: "I was seated next to a family with an autistic child. Because they had checked in late, they were seated separately. The autistic child was unsetted by having to sit separated from both parents, causing quite a commotion during the whole flight. I couldn't rest during the whole flight. Lufthansa should do a better job with accommodating the needs of special cases like this, preferably when they book the flight or before they board. SFO boarding was slow and confusing. There was a backup being caused by having to seat 6 or more passengers in a wheelchair. Then, I followed signs for boarding in Economy, which was at the front of the A380. I was forced to the aisles to the back of the plane, where I prompty collided with other passengers that were boarding the rear entrance of the plane. Why wasn't I just asked to board from the rear entrance to avoid the congestion?"