Pro: "Great Premium Economy experience with comfortable seats and extremely-hospitable cabin crew!"
Contra: "Archaic In-Flight Wi-Fi Plans should be brought to modern-age plans."
Pro: "Spacious Premium Economy seats with excellent flight attendants looking after general wellness of customers."
Contra: "In-Flight Wi-Fi has archaic plans… 30MB Chat App-only Plan for 2-Hours. It also usually has a pause button to halt and resume the internet session later, but there wasn’t one this time."
Pro: "One of several preferred airlines when flying to Asia. Really enjoy their service, and it's wonderful to wake up to many beauties in view!"
Pro: "The service was excellent"
Contra: "In flight food service by cabin crew was spotty, sometimes they gave you coffee with dinner , sometime not, they are very forgetful. Please improve on this issue."
Pro: "Seats are spacious even for economy class."
Contra: "No complain . It’s singapore airlines"
Pro: "Staff was great as usual"
Contra: "Many entertainment monitors including my row of seats were stuck for a while. The “please fasten your seatbelt” was on the screen and made the monitor unusable for the first 1hr of the flight"
Pro: "Yes and yes"
Contra: "Not sure because I have never had a better experience."
Pro: "The crew was terrific. Always smiling and helpful."
Contra: "If you need more space economy is a tight fit. It would be better to upgrade."
Pro: "Service was excellent!"
Pro: "Great crew and cabin!"
Contra: "Meals were just ok"
Pro: "The service is exceptional!"
Pro: "Five Star Singapore Service on board the aircraft."
Pro: "Singapore airline is amazing, great service and quality entertainment."
Pro: "Same as my trip to Japan. Crew was great, boarding was easy, seats were pretty comfortable, food was great, and entertainment awesome. Gave socks and toothbrush amenities, along with the normal pillow and blanket."
Contra: "It felt a tad bit hot in the plane. No personal vents to adjust to one's own desire."
Pro: "The lunch and dinner menu was excellent"
Contra: "more bathrooms."
Contra: "the food was mediocre at best - had to ask for water couple of times"
Pro: "Boarding was good and the flight time was shorter than expected."
Contra: "My son did not like any of the meal selections between beef and fish. We asked for a ramen noodle cup instead that the flight crew denied they had, only after seeing them offer it to another family just seconds before. I was very disappointed!! I believe the flight attendant knew of my concerns because she started asking me if the service was ok. If your doing a good job, then you won’t have to ask."
Contra: "We were not provided vegetarian food on two legs of journey although we had earlier informed the airlines."
Pro: "I ordered a Indian vegeterian meal. It was very good. I feel bad about all the playin cups, and garbage that gets wasted. Please recycle everything."
Contra: "The plane was very cold. A lot of movies were offered but I couldn't find anything I wanted to watch."
Pro: "ending meal was very late like an hour or less before landing"
Contra: "racial discrimination by the flight attendants thinking that I didn't know Japanese language even though I was white. I could see it happening."
Pro: "Comfy chairs and good food on Singapore Airlines."
Contra: "Some of the male crew didn't do anything, the females did all the interactive work in serving and helping the disabled as far as I could see."
Pro: "Everything was pretty great. Crew is very nice. Food was very good actually. 2 meals with snacks when asked. Hot towels were given a couple of times. Drinks were served and offered throughout the flight. Socks and toothbrush also given. Entertainment was great with a good mix of movies. Chairs were comfy and leg space was ok."
Contra: "I don't think I would complain about the space otherwise except that the person in front of me decided to recline their chair all the way back. It was a tight and fairly uncomfortable ride the rest of the time."
Pro: "The crew was really great, so friendly and accommodating. I wasn't able to order a vegetarian meal ahead of time, but they still gave me one on board when I asked. There was an amazing selection of movies and they refilled my drinks without even asking. I would recommend this airline to anyone traveling to Asia."
Pro: "I traveled Premium Economy. It was well worth the extra cost over regular Economy. The food was great, the crew was great, the flight was very comfortable."
Pro: "The friendliness of the staff, the food and overall the experience."
Contra: "That our bags weren't check in all the way to SEA"
Pro: "The food is good. The service is excellent, always smiling and attentive."
Contra: "Not enough quantity of each type of food. I did not get the cold noodle I want and end up eating sandwiches."
Contra: "Need to be able to upgrade with Krisflyer Miles"
Pro: "The crew was very kind and helpful."
Contra: "My daughter had the vegetarian oriental - and it was basically a ball of slim. My son had the lactose free meal and it was broccoli and potatoes. We switched our return flight meals to the regular in-flight meal. It was better, but not great."
Pro: "The seat comes with foot rest attached to the front seat."
Contra: "I asked for decaf coffee and the attendant totally forgot about my request."
Pro: "The air stewardesses took their time to get back to me about a question I posed to them. It took 2 stewardesses and 3 efforts."
Pro: "The attendants were helpful, smiling and friendly. The entire time We flew with an 18 month old and they came looking for us before he flight to help us carry our stuff on board. They gave her a toy, asked for her name, and checked on us often. They also gave my husband and I an option for early food service so that one of us could help our daughter eat. The movie selection was great. Take off, flight and landing were smooth. And we arrive half an hour early both directions!"
Pro: "Excellent service by flight crew. Good selection for entertainment. Flight was enjoyable."
Pro: "Great service, great experience."
Contra: "I liked it all."
Pro: "Best economy experience I've ever had. The cabin crew is very attentive, constantly coming around with drinks and water refills. They also had decent light snacks in case you were hungry between meals. I also loved the chairback setup and the entertainment unit. If flying economy, Singapore will be my airline of choice."
Contra: "Food was meh. Above average, but still not amazing."
Contra: "On my trip to Japan, the staff was incredibly rude. Horrible commendations. The controls didn't work. And the desert had mold in it."
Pro: "Overall very good."
Contra: "Weren't informed of status of connecting flight while in flight. Learnt that the connecting flight was held back on arrival in terminal."
Pro: "Great food, friendly staff, on time... what else do you need?"
Pro: "Check in and boarding were flawless. The flight left about one hour late. The seats in coach are getting smaller and smaller. I got an aisle seat to have a little extra room (I'm 6'1") only to get hit big time by the food cart (they did apologize). The food was plentiful, but mediocre at best. The flight attendants were working hard, but we're abrupt and tired. Overall, I have three stars, when in the past, flying SA was always a five star experience. It got me back home though. :)"
Pro: "Great food and fantastic service"
Contra: "Needs more legroom"
Pro: "Amazing crew, great service. Really good food"
Pro: "Flight crew we're attentive and anticipated issues. The flight was smooth and the lavatories were clean and stocked. Love the hot towels at the beginning and end of the flight."
Contra: "Not much to be honest. I suppose if I could say anything it would the seats in economy are a bit cramped, but that's to be expected."
Pro: "Comfortable seats."
Contra: "We were supposed to fly back to Los Angeles from Tokyo on Wednesday, August 24th. We got to Tokyo Narita a little later than planned due to the Narita Express train being delayed. I had received emails that our flight had changed gates, and was then delayed, but when my sister and I went to check into our flight, we were told we were unable to board because it was too late. I thought it was absurd because the flight had not even started boarding, and I had gotten an email saying it was delayed. We tried to reason with them, but they would not let us on the flight. It was imperative that we got back to Los Angeles on Wednesday, but all our plans were ruined due to them bumping us off the flight. My sister had a connecting flight to Boston, which she then had to reschedule and was charged for. We were stuck another night in Tokyo, where we had to spend money on a hotel. The Singapore Airlines attendants eventually informed us that we could get on a flight the next day. This delayed us by 24 hours, which was highly inconvenient. It was also especially unnecessary since due to the flight being delayed, we would have absolutely been able to make it. I do not appreciate being bumped off of a flight due to airlines wanting to make more money, especially being stuck overseas. Its not like it was a domestic flight where we could just hop on another one in the next few hours, this totally derailed all of our plans. I do not appreciate the inflexibility of the Singapore Airlines agents, and this is not an experience that makes me want to recommend flying with Singapore Airlines. I appreciate that they did not charge us, however it was a major inconvenience that could have simply been avoided by better customer service and understanding."
Pro: "I like that I could check in 2 suitcase and able to choose my sitting when it's available."
Pro: "The flight was an hour shorter than i expected. The staff was around and attentive. I felt like i won the lottery with flights"
Contra: "Not one complaint"
Pro: "I loved the entertainment, the kind staff, and the extras they gave out to try to make us as comfortable as possible."
Contra: "My boyfriend is very tall, 6'6. On the flights to and from, even though he was on he aisle side seat, it was very difficult for him to have enough room for his legs, thus making my space that much less. In the future, I think we would benefit from booking either the seat behind us for him that had more leg room, or the seats in front of us that were the first seats of all rows."
Pro: "Flight was pleasant, boarding was a tiny bit disorganized. They didn't use the groups for economy, perhaps because there was so many of us."
Pro: "No baggage charge for surfboards"
Pro: "Very pleasant, staff was always smiling and eager to help."
Fly Dubai flights (partnered with Emirates) are usually late/delayed on short hauls (eg RUH to DXB) and because it’s a 737 Max 8 or 9 it’s cramped. Pretty rubbish actually.
Contra: "I did not receive the flight confirmation even after payment it was kayak mistake and i will never book from your site again"
Contra: "flight left very late. couldnt make up time on the way. had to struggle to make it to the connection."
Pro: "On time. Efficient. Great crew."
Contra: "The sandwiches on the quick hop between abidjan and accra aren't that great."
Contra: "The crew wasn’t that friendly! Neither when boarding as in the plane"
Pro: "Crew was kind, attentive, funny, and engaging. The best."
Contra: "A warning about landing in Dubai, and being put on a bus to the terminal"
Contra: "Keep employees have to give excellent service & smiles to passengers"
Pro: "Great food. Had my own row, very comfortable. Kind and helpful crew. Amazing entertainment options."
Pro: "Best of the nest"
Pro: "Wish there were more leg room"
Pro: "Was ok"
Contra: "Water bottle to all the passengers."
Contra: "Co passenger is rude or showed attitude"
Pro: "Leg room and friendly staff"
Contra: "Child’s meal does not have vegetarian option, this must be included as it makes not sense in not having this option."
Pro: "Comfortable seating"
Contra: "No problems"
Pro: "Emirates deserves its reputation for providing an overall enjoyable experience"
Contra: "New Jersey airport is seriously lacking in functioning systems"
Contra: "food and long layover"
Contra: "the boarding process was awful. they called for people to go into the pregate area at and the plane had not yet arrived. once in the pregate area the is no access to food or water and you cannot bring in a bottle of water from the terminal"
Pro: "Good selection of movies. Nice staff- some of which were able to handle difficult customers better than others."
Contra: "Both flights to Athens and returning to New York were very delayed. As a result, passengers were annoyed and staff members looked obviously stressed as well. On the whole my impression is that this airline keeps up appearances very well but is in fact somewhat disorganized."
Pro: "This flight was shorter so didn't have any problem and there were veggie options for food."
Contra: "That I was again stuck in the middle seat after requesting an aisle."
Pro: "Staff were friendly and helpful. ICE entertainment onboard offered a wide veriety to choose from"
Contra: "The food was average"
Pro: "Entertainment offer was great. Live channels, talks, movies, etc..."
Contra: "The service... it was almost a 7 hours flight, the crew brings you your food and that's it. I needed to ask more than three times to get water, again and again, I can't understand this behaviour at all. They treat you extremely bad unless you fly business with them. I felt uncomfortable and didn't like this behaviour at all."
Pro: "The staff are extremely friendly and accommodating. The plane itself was clean and there were plenty of bathrooms. It was great to have two free meals, drinks and entertainment making a 10 hour flight go by faster. I love the eye masks and ear plugs to make sleeping on a plane easier. All around success and would fly again with them!"
Contra: "On the flight home the crew seemed a little confused who was in charge of my row. I had to go get myself the customs forms and a pen. Also the front of the plan was extremely hot compared to the back."
Pro: "we were travelling with kids. They pulled us from the back and put us in the front since our group of 6 had two small kids. They were extremely nice to us in athens."
Contra: "I just wish there was a snack in the middle of the service."
Contra: "Kitch design, fat people should not be allocated middle section seats"
Pro: "Good entertainment"
Contra: "Stawardess took too long to collect trays after we had eaten.at least two hours."
Pro: "Great flight even in economy! Two good meals, personal entertainment with close to a 100 movies to select from and great service by the crew."
Contra: "This seemed far different from emirate flights that I'm used to. Over the years their service has decreased but the 1 meal and sub-par snack I got for an 8.5hr flight was poor, likened to a budget airline. This is the second flight recently I've been on that the drinks come so long after the meal you don't even get to enjoy your cola with the meal. The first food cart should have colas if there won't be another cart to come along until 30+ minutes later. I also expected Emirates to provide an eye patch, an 8 hr+ flight in the night time hours in worthy of an eyepatch. Budget airlines do not provide this, but I expected Emirates to. Lastly, I don't think it's necessary to hand out a menu indicating there is something to look forward to when the food is of quite poor standards for Emirates, standard for all other airlines. Maybe the Durban to Dubai route stocks he flights with less experienced crew, this is the impression I got; a much less refined group of people on the plane."
Contra: "Better comfort with Airbus 380 but food remains a concern"
Pro: "A380 is spacious"
Contra: "my seat (head) was broken"
Pro: "Very pleasant crew, good food and an easy layover."
Contra: "No negative feedback."
Pro: "The seats."
Contra: "Firstly, the attitude of the staff was beyond comprehension. From the get go, they all looked as if they were working at gunpoint. Secondly, the food was inedible. Over salty, bland, and above all, they ran out of food. On an aircraft the size of an A380, one would like to assume that there will be enough food for people who are stuck and afraid of asking for anything from the moody staff. I have been travelling with Emirates for years now and insisted on flying it this time around upon much disapproval from my peers and family. My experience proved them right. I am still in complete shock and dismay. On a 12+ hour journey if I have to witness the staff rolling their eyes and where the passengers have to think twice before asking to be served, I think that's not right. Shame on you Emirates."
Contra: "Multiple times I overheard the crew rudely tell elderly foreign passengers that "no this is all we have, only chicken, if you don't want that then you'll have to wait" usually this was said to someone of color and who's english wasn't very good."
Pro: "I always see the best experience with emirates"
Pro: "The entertainment is excellent- so many choices. I also really appreciated having a plug and a port in the house seat, I could keep my devices charged and feel free to use them as much as I liked. The attendants were friendly and helpful the entire flight."
Contra: "The food was not amazing, for a near 17 hour flight, I think 1 more snack would have been welcome. Also a personal bottle of water would have been great. I had to ask for water several times and I noticed lots of other passengers doing the same."
Contra: "Crew hospitality-not attentive as usual. We tried to upgrade (by paying and not using miles) and the staff at the check-in said we cannot as the flight was not full. Surprised by the explanation."
Pro: "It was very comfortable for a 14 hour flight."
Contra: "I didn't like the fact that they ran our of my selection of breakfast. We were seated midway on the plane and my breakfast selection ran out before they got to my section."
Pro: "The staff was very friendly"
Contra: "food choices and entertainment options could be better"
Pro: "Food, entertainment system, the air bus A380 was superb , cleanliness and crew was attentive."
Pro: "Entertainment and flight information was very good.Service also very good."
Pro: "Great entertainment choice on board. Free, cheap in-flight Wi-Fi."
Contra: "No free seat selection available anymore until checkin."
Pro: "In flight staff were great, very industrious, and very friendly. In-flight entertainment was the best I have come across on an economy seat."
Contra: "My check-in experience was concerning. I had an onward flight to Manila, but no onward flight from there. The airline policy had me not allowed to check in for my flight because of this. I narrowly avoided missing my flight by booking another flight just in time."
Pro: "Great service, comfortable seats, and great entertainment ..the food isnt too bad depending if ur not a picky eater, but overall its the best"
Pro: "Overall good flight and experience. Service defines EK from others."
Contra: "Boarding a bit disorganized and seats are very cramped up."
Pro: "Crew couldn't have been friendlier!!"
Pro: "Nothing !"
Contra: "Security staff did not know English and asking ladies passengers to remove bangles which was impossible."
Pro: "The flight was clean and well maintained"
Contra: "The flight was delayed by 1hr 30 so missed next flight and i had to buy a new ticket"
Pro: "The Emirates flight was great. Everything was efficient. Crews were extremely nice and helpful. In flight entertainment was great."
Contra: "I requested (at least 2 months ago) for a cake for my daughters Birthday which was on July 5th. I made the request over phone calling customer service in NY. Unfortunately it was not honored. When I called 2 days before the flight departure just to verify, I was told by the telephone Representative that the request was cancelled by Emirates as it was not entered properly ( ? ). And she can not do anything about that. Though the request was entered by Emirates Employee and Emirates just cancelled the request and did not bother to notify me. My daughter was so upset and was crying , and nothing I could do to make her happy. I will never fly Emirates again."
A 13 hour flight must have roomy comfy seats . We were sardines in a can. Many of the passengers were overweight too which made them take more arm space. It was an uncomfortable flight.
Correction it was Doha to BKk I had seating problem. Phl to Doha was a goody
Disorganized and lacking courtesy in Nairobi JKIA. Business travelers counter not displayed. We paid about $5000 for return tickets because they rudely locked us out saying “you are late.” They had sent us for a new 24 hour COVID test having rejected the 72 hour we had. We did not understand their logic because passengers were still in line. We were in line from 4pm, the flight was after midnight. At PHL, being American citizens, we were not required to present a 24 hour C test! We feel robbed!
The best, Qatar Airways is incompatible
Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
Pro: "The seat that I picked."
Contra: "Running water in the bathroom"
Pro: "Crew was great and food was nice!"
Contra: "Qatar Airways could improve food selection for business class."
Contra: "Best flight ever and I recommend to have it again in the future"
Pro: "Everything was great, as the flight wasn't full, so we could relax"
Pro: "The service as usual on Qatar is excellent"
Contra: "2-2-2 setup is old style for business class and while the seats were nice it means either you are stuck by the window or need to move to let others out in the aisle"
Pro: "Great flight in-service was fantastic. I didn’t use the entertainment service because is the old movies."
Contra: "Please include Nigerian and Ghana movies"
Pro: "nice crew, great service"
Pro: "The Crew were excellent, friendly, professional and attentative."
Contra: "We checked in seven and a half hours before this flight as we had just flown from Melbourne Australia to Qatar landing that same day at 0435am in the morning with this flight being delayed from 805 am to 12 noon then to find that we had been allocated the last row right at the toilets. Horrible."
Contra: "Cancellation of the flight could have done before boarding."
Pro: "Overall great service!"
Pro: "Customer service and food."
Pro: "The crew was excellent"
Contra: "On my flight from PHL to KHI, both legs had perfect head/necks that were adjustable. But on the flight from DOH to PHL, the neck rest was awful - it only adjusted vertically (unlike the other flights), and it was too thick so that my neck was in an extremely uncomfortable position for 14 hours - not fun!"
Pro: "Qatar flight is no problem"
Pro: "Great service, friendly and helpful"
Contra: "Connecting Qatar flight should have been held, instead wen had to spend 9 hours in the airport until next flight"
Pro: "Seat next to me was empty, helping with the very cramped conditions. Great food. Movies were okay."
Contra: "Late boarding, then delayed further due to departing passenger. Delay caused me to miss my connecting flight in Doha. 5 Star Airline marketing is nonsense. Same cramped seats as any other airline. Boeing 777 is a disappointment. 787 is much better."
Pro: "The flight attendants were professional and polite, I requested low-fat meals and they were good, the entertainment was very good, the air temperature was comfortable, most flights I had were on time."
Contra: "The legroom was a problem. Seats are kind of narrow, and then, with the lack of legroom it’s somewhat challenging to shift your legs, especially when the seat in front of you goes back! I felt like the person was almost in my lap. My cup even got crunched. I think my biggest issue, though, lay in how I was treated after paying $127.00 to obtain a day pass for the lounge each way. For my inbound flight my purse was branded with an “economy” class luggage type tag, and I was made to feel as though I was trying to sneak in. I had to show my boarding pass a number of times to employees after asking for the location of the lounge in order to be directed there, and then my credentials were examined as though I was trying to get into Fort Knox. Upon arrival at the desk, I was somewhat tersely informed that I had 6 hours. I went out of my way a bit in order to fly Qatar, which is supposed to be so wonderful, and I was underwhelmed. I’ve had better experiences on Lufthansa and Turkish Airlines."
Pro: "They do not provide hotel service even in a 11 hour layover saying the ticket is pomotional. If that is the case, why they sell tickets on promotion? Cheap mentality"
Contra: "Just bathroom in end"
Pro: "I have shifted from shortest routes by flying through kuwait airways or pia to lahore just for comfort i have been customer of emirates but not anymore .."
Contra: "flight onward from doha to lahore should b new ...everything is good i only felt had the aircraft been better and new latest then jurney would have been excellent."
Contra: "Seats are way uncomfortable and small"
Pro: "Crew was very accommodating."
Contra: "Nothing to report."
Pro: "Ease of boarding process,"
Contra: "Food while going to Hyderabad. Unfortunately, we have ordered Lacto Veg thinking they will provide milk etc. That food was horrible"
Pro: "Smoothe landing"
Contra: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Pro: "Easy boarding. Courteous, helpful and professional crew members."
Contra: "No internet service on long international flight."
Pro: "Food was better than average, blankets were soft and seats were comfortable. Good flight."
Pro: "We were late for our originally flight, got to LAX 15 minutes after check-in was closed, although we checked in online prior, but due to 4th of July weekend the freeway was very heavy traffic. So we ended up going back next day with the supervisor's incredible allowance, offer. I got very emotional when she told us our option. Thank you. Unfortunatley I didn't get her name, due to our shock))"
Pro: "If you can book Qatar Airways at a price competitive with any other major carrier then absolutely do - incredible service, plane, food, and overall experience that far exceed the competition."
Pro: "Nothing at all"
Pro: "Extremely like Qatar airways Both ground services and in flight service are excellent"
Contra: "Nothing.every thing is fine"
Pro: "this was very different nice service, crews with courtesy and ready to listen to any problem.Pauline."
Pro: "Qatar airlines was awesome! Comfy seat, great headrest, lots of entertainment options and decent food all on a very short flight. Would definitely fly this airline again!"
Pro: "As the flight would be long (from Japan to Sao Paulo) they had the gentleness of putting us in the best seats well ahead that were available"
Pro: "Everything was good ... we were on time .. no delay so .. perfect !"
Contra: "Food is not up to the standard. They make announcements that there will be snacks like sandwiches and ice creams, but they don't offer that openly. You have to ask for snacks. Now we, US citizens don't like to ask for food just so you know. The crew should offer. if we don't need the food, we can always say no."
Pro: "Great service"
Contra: "Seat comfort"
Contra: "Maybe the food"
Missed this flight due to previous flight being delayed. No one helped with getting me through customs and borders security so I can make it on time. I had to stand in the longest line and end up staying overnight in Toronto. Now the airlines won’t pay for my hotel accommodation
Pro: "Due to my religious faith I had booked special meals on Turkish Airlines. ( isegnent - Turkey to Washington DC ). Not only did the crew decline having my food reservation but they forced me to have food totally against my faith. Not sure if he airlines is biased against religions"
Contra: "Hon our food reservation Provide food as initially requested Unbiased attitude."
Pro: "Delays occur, but reputable, customer service oriented airlines do their best to remedy to the disruption and minimize the inconvenience. Reputable, customer service oriented airlines don't leave their passenger stranded."
Contra: "Reputable airlines know ahead of time which passengers are at risk of missing their connection and have someone waiting at the arrival gate to quickly take them to the next departure gate, while the next flight waits a few extra minutes (because we only missed boarding by a few minutes)"
Pro: "Crew was below average,seats was horrible"
Contra: "The plane needs to be upgraded immidiately,and crew needs to get a bit education in order to take and immidiate action to any situation during the flight"
Contra: "The flight from LAX Ron Istambul was delayed for 2.5h, then the flight from Istanbul to belgrade was delayed by 3.5h. Then we learned that our luggage did not arrive, after waiting for all the bags to come out. This was by far the worst flight we have ever experienced!"
Contra: "The aircraft arrived late in Istanbul for the connecting flight to Egypt causing us to miss out flight which made us wait 5+ hours in the airport which was a huge inconvenience."
Contra: "Boarding and airport were terrible. Needed to walk 2 KM from one gate to another, only to board bus back to original location. Bus needed to make multiple trips to accommodate all passengers, this took one hour for boarding."
Contra: "Hate Anadolujet"
Pro: "Turkish Airlines rocks! Great food and great service.."
Pro: "The flight attendants"
Contra: "Flight delayed more then an hour without anyone knowing anything about it."
Pro: "I liked the food."
Contra: "On the way back from Istanbul to London the plane was old and small, the TV kept shutting down,even the earpiece were not working."
Pro: "Nice toiletry bags for all passengers, including economy class."
Contra: "They ran out of apple juice and one of the main dishes very early in the flight. This happened on 3 of my 4 Turkish Air flights during this roundtrip. Unlike the flight from JFK to IST, this one did not include lotion and scent in the bathroom."
Contra: "Departed over 1/2 hour late making it necessary to make a mad dash for the next gate for the following flight."
Contra: "space little cramped but maybe same with other airlines in economy."
Contra: "gate was announced at the last minute, and within 5 or 10 minutes of the announcement, the plane was boarding. the boarding process was not handled well. the entire hallway leading to several gates was blocked off for checking boarding passes and passports. it was not at all clear what was going on. no explanations were offered, and there was a huge crowd stuck in the hallway."
Pro: "Crew is polite and professional."
Contra: "1. Limited legroom and space. 2. Would like additional cabin service for water etc. Also would like a non-dairy option for breakfast."
Pro: "Services and quality of food"
Contra: "Bit warm the plane"
Pro: "they treat you as person and help with every thing. the food"
Contra: "They are telling me because I booked with Kayak through PriceLine or vice versa they will not give me any hotel for my 14 hours lay over."
Contra: "Not me but my mom was the person who was traveling. Her luggage was going straight to Bishkek from the US.Last year an old model of mob.phone has been stolen from her suitcase - this year (it is ridiculous guys) souvenirs for friends, 2 small boxes of chocolate candy bars & new underwear with tags. Turkish Airlines do smth. at least try to prevent thefts."
Pro: "awesome flight awesome food"
Pro: "Crew, food, beverages, and entertainment were very good."
Contra: "Flight from JFK was delayed, and as a result we've lost our luggage. Unfortunately, Turkish airlines has no delivery service at Kharkiv, which is absolutely inconvenient."
Contra: "The fact that I missed my connection flight in Thailand because of a two hour delay. I was never informed why there was so much of a delay and in turn I had to pay triple of what I payed before for my flight. Very disappointed. Won't be flying this airline again. Service was rude. They should be more responsible when it comes to timing. We were on the flight waiting for two hours!!!"
Contra: "This 13 hours and 5 minutes flight was extremely hot. Regardless of how many times we've asked the flight attendants to make it cooler for us, nothing changed. By the time, we get off my shirt was soaking wet. Imagine flying for so long under these conditions. What an horrible customer service!"
Pro: "The courtesy to all the passengers was great"
Contra: "14 hours on the flight that's pretty much it you can't help that from the distance I had to go"
Pro: "Staff and food. Also great selection of movies"
Contra: "No complaints"
Contra: "poor to non existence service in economy class. all crew up front with zero crew In back."
Pro: "Pretty much everything except for the fact that they have no entertainment in Russian"
Pro: "It was so hot. A nightmare ! I Asked again and to turn it on. They did for few minutes at a time. Very upsetting"
Contra: "See above"
Pro: "On board cabin crew service"
Contra: "Chaotic boarding with no preference or acknowledgement of business class or premium level passengers."
Pro: "Trip was excellent. Plane was new and clean; good good; service very friendly."
Contra: "The delayed boarding and take off."
Pro: "The plane ride was very smooth. The attendants were kind and helpful."
Pro: "Good food, good entertainment options - movies, tv shows, games, newspapers, and some electronic games."
Contra: "Our flight backtracked over Europe - I think bcs all flights go through Istanbul - so our flights were longer than necessary even though cheaper... worth doing once bcs Istanbul looks pretty cool."
Pro: "TV accessories - socks, blanket"
Pro: "The flights attending."
Contra: "The waiting time for next flight."
Pro: "Waiting room is too small I guess til boarding. And need wifi."
Pro: "The crew was good"
Contra: "The bording wasn't good"
Pro: "I have to fly twice a year and I choose only Turkish airline! Best service, crew, comfort and food!"
Contra: "Food, service, comfort"
Contra: "We reserved the seats we wanted on all our flights. On every leg of out trip Turkish Air reassigned us to very poor inside seats without notifying us. I will not fly Turkish Air again."
Contra: "Did not update food preferences after the flight was changed due to cancellation by Turkish airlines"
Pro: "Good food, comfortable seat."
Contra: "Our bag arrived without the walking poles attached to it. So far (more than a week after the flight) we haven't heard from Turkish Airlines anything about our complaint regarding this loss of baggage."
Pro: "Also very child friendly"
Pro: "Great service, great food, nice staff, great entertainment choices, efficient, clean safe plane."
Contra: "Nothing really."
Pro: "Attention, service, flight."
Contra: "Bathroom very dirty with odors!"
Same chicken dish twice on the same flight - not so good.
Denied boarding at the document check line. In line with all the other passengers but were the only ones denies boarding. We’re told the gate had closed.
Pro: "Space, seats, movies."
Contra: "I was on a seat at the end, after my seat, the stewardess had their closet and they kept hitting (very strongly) the back of my seat with the door, all the time. They woke me up several times. So not good."
Pro: "Young crew, with positive attitude and very kind and helpful."
Contra: "Flight left late! Flight attendants not super attentive. Meals came late. Took forever to get off the plane! Plane never made it to the terminal but passengers were let off in the middle of the airport and placed on buses! No driver on a fully loaded bus for 10 min. Terrible! Didn’t make it on next"
Pro: "Crew extra nice"
Pro: "Best flight crew I've ever had."
Contra: "A free upgrade to first class"
Pro: "The food was good"
Contra: "I paid for extra space and it looked like the seats I got were the same as all the others"
Pro: "Seat is small"
Contra: "On time boarding"
Pro: "Fantastic seats are very comfortable. Makes long trips like this one actually enjoyable."
Contra: "For business class the food could be improved."
Pro: "Relatively fast flight"
Contra: "No entertainment or perks at all. And the worst thing was that before flight, they closed us in an insulated gate especially for flights to Tel Aviv, something made out of the 1980’s with a small kiosk with cold sandwiches and “espresso” from an automatic machine, if we knew this is the case, we at least would’ve bought something to eat before entering the 80’s terminal/gate."
Pro: "Loved it!"
Contra: "Liked it all"
Contra: "getting fine from DC to Munchen and Munchen to Bucharest, 7 h delayed but we get to Romania. - when waiting for the luggages, guess what? Both luggages are missing. -made the complainment, now we are waiting to show up in Romania and to be delivered at home. -went to pick up the rental car, because of the plane delay, they gave our car away. -after trying several companies, we found a car, 3 times more expensive, but we have a car....yeeyy"
Pro: "Courteous staff. Great movies. Good food."
Pro: "They were great with service"
Contra: "Having to have to close my window shade so I couldn't see outside"
Contra: "Business class is a rip off. They are economy class seats. They don't recline. No entertainment whatsoever!! Horrible experience."
Pro: "Crew was very nice and professional. We arrived early"
Contra: "Food was disappointing as was the wine. I am not a large person but I found the business class “bed” pretty narrow and uncomfortable."
Pro: "food was good"
Contra: "the staff was very rude. my screen didn’t work on my 9 hour flight so i asked them about it and they said they would reset it then it still didn’t work so i asked again. then it still didn’t work so i asked again or if i could move to one of the open seats around me and the staff was so incredibly rude about it"
Pro: "Wider economy seats"
Contra: "Metal box impedied foot space for 15 hours and monitor froze several times during flight"
Pro: "Cabin was clean"
Contra: "Boarding and airpot staff were horrible: rude, chaotic experience especially in Munich and Frankfurt. Main issue was rude staff... No concept of customer service ."
Pro: "One airhostess ruined my flight experience. Anyway in the beginning on the journey my daughter was not well and other crew members gave her candies. I liked the sweet gesture."
Contra: "I was traveling with my daughter. There was no food choice left for my child and me. Crew member rudely said there is only beef option left do you want to have it? I said no. I asked her are we not going to get anything to eat since you are out of options. She continuously kept on repeating that I said no and that she kept emphasizing that there is only beef option left. Finally she save the supplement To meal. Her tone was very impolite when especially we pay so much and service we get for a long flight is good"
Pro: "Flight left on time and as I was traveling alone I was upgraded to upper economy, which is a fantastic experience. Very smooth and stable flight. One of the best landing I even experienced. The flight inbound and outbound were on time both ways. Congratulations Lufthansa: I will definitely use this airline again."
Pro: "The flight was very good"
Contra: "Everything was great"
Pro: "I enjoy that their planes have more space, the food is delicious, and their caring and kind attitudes all through the experience!"
Pro: "Flight landed ahead of schedule... crew was delightful."
Contra: "Chicken entree and sides were very disappointing... audio selection was limited (more relaxing, e.g., spa, genres should be available)."
Pro: "Flight crew, including air-hostesses were very polite, accomodating, and helpful. Entertainment system consisted of a big screen LED."
Pro: "I like crew members service"
Contra: "Didn’t like seat was not comfortable plus some time smells bad in flight"
Contra: "Most of it"
Pro: "They gave me an exit row seat! Tons of leg room which made the trip for a tall guy like myself super comfortable. Service superb as always with Lufthansa. Checking in luggage very easy (someone actually can do it himself). Boarding fast and efficient."
Pro: "Clean plan, attentive attendants, flight was delayed 15 minutes but notified us promptly."
Contra: "LH flight from Seattle was late, and I barely made it to the LH connecting flight to TA. Landed in Tel Aviv, but my one bag didn't arrive with me. Looked for the Lufthansa desk, but there is no such thing. They have farmed out the task of dealing with lost luggage and masses of confused to irate people to another firm. There were approx 40 people trying to get some information from 4 ladies, one of whom was new. They were unable to deal with many reports at a time. How about take a number and we'll call you up in turn? Instead it was like a push and shove pressure cooker just to find out the status of said missing bag and make a report. I was dealt with last. At this time, I was exhausted and angry. The ladies were very good and very kind. They informed my ride of the delay, and told me that the lost bag would come on the next flight. They took me out of the area to get a drink and a bite to eat. We waited. It came. We drove to my destination a few hours away. Never have I had to deal with such a time consuming shambles to find out the bare minimum of information. I finished the trip and will never fly with Lufthansa again."
Pro: "Everything was fantastic! And that is hard to say about air travel theses days. I will definitely fly Lufthansa again."
Pro: "Boarding, seat and crew"
Contra: "Movies selection and audio offers"
Pro: "Entertainment and staff were great"
Contra: "It wasnt comfortable and i wasnt able to sleep at all"
Contra: "Food could be higher quality."
Pro: "The boarding was fast and efficient, and the entertainment system was modern."
Contra: "The pilot didn't get us over the intercom even once. No communication at all from the cockpit. Staff was ok, but not very friendly. Seats were very close together in my row (30)… but other rows had seats with more legroom m."
Pro: "1. The crew was very pleasant and responsive. 2. The entertainment selections were plenty, recent and without extra cost. 3. The food was nice (if you weren't having meat options). My travel companion was a bit disgusted by the meat. I enjoyed the pasta!"
Contra: "1. The seats were extremely uncomfortable without sufficient cushioning. It felt like sitting on a plank. My back still hurts. We also had to straighten up the seats during meals because it was so bad for the person behind. 2. Boarding is a bit disorganized. Perhaps try splitting the boarding process into zones so it isn't a mad house free for all after the initial boarders. 3. On my flight to Frankfurt, the plane was half empty, yet my seat was changed from row 8 where I would have had almost no one near me back to row 23 where they had cramped all the passesngers into one area of the plane. This was done without request or explanation."
Pro: "I like the services"
Pro: "Brand new plane, pleasant attentive staff. Delayed leaving but most of time made up. Since plane was new everything was clean and worked well *including audio, good movie selection too."
Pro: "Traveling in early February, the plane was relatively empty. Crew was very nice."
Contra: "No entertainment on flight! Smallish plane."
Pro: "Staff on the plane Degree of information about the issues we encountered"
Contra: "We took off late which had me miss my connevting flight in SFO. Pilot indicated he would try to make up lost time but in fact we lost even more time"
Pro: "Was informed that boarding would be delayed but began within minutes. Arriva time was spot on"
Pro: "We were standing in the bus that was suppose to take us to the plane for a long time, and there were no communication as to why we were delayed I believe were waiting for the plane to be ready. They should have not took us in a crowded bus if the plane wasn't ready"
Pro: "very friendly, professional crew."
Pro: "The crew members were fantastic. They brought out water and juice every hour. The seats were comfortable. There was plenty of legroom. The entertainment centers worked well. We were given fresh headphones with ear covers to use on the flight. The plane was clean. The bathroom was clean."
Pro: "It was definitely on time, service is good and it was a very nice flight."
Contra: "As there was a long wait, the gate change did not come quickly for notification."