More room, it was cramped and a lot of crying children near me, I know that the fussy kids were not something you can control
More leg room for an international flight, it was very uncomfortable sitting in economy with minimal leg room, I was worried i would develop a blood clot.
The crew was very helpful on the plane.
Contra: "I like they give you a hot towels before meal to wipe your hands. Very friendly crew service was great❤️❤️"
Contra: "Well,my whole trip was an adventure! Problem with my checked in bag, so i had to pay 22 pounds extra to fit it in a connection flight and now i have to send receipt to get the refund. On my way back, there was a delay, so i missed the flight and the checked in bag"
Pro: "Entertainment and food was good. Pilot kept good communication with passengers. Some of the inflight crew were nice and willing to help"
Contra: "Some flight attendants should show more willingness to assist and help passengers. Boarding was a bit messy plus they changed boarding gate last minute. Flight was delayed almost one hr"
Pro: "Yes, everything was great"
Pro: "It was very comfortable and service was great and good food and drink"
Contra: "I arranged assistance but nobody showed up."
Pro: "The crew was very friendly, and overly willing to help."
Contra: "The crew called ahead to warn our connections of our delay. Unfortunately, Lufthansa doesn't care about honoring their duty to paying customers."
Pro: "Crew and food."
Contra: "Entertainment was ok."
Pro: "Arrived/departed on time and didn’t lose luggage"
Contra: "Paid extra for reserved seat that was free a few years ago—a very uncomfortably cramped seat."
Pro: "Everything went well. No delays, lines or uncertainty. Great job!"
Contra: "I was rebooked onto LU 1203 from Basel to Frankfurt from LU 1201 without notification. Probably because Flight LU 426"
Pro: "The plane was extra comfortable . The Lufthanza is it exceptional airline very nice people better than most American Airlines"
Pro: "Only an hour and a half but perfect service and even a nice meal. Because of the delay there were a lot of questions to the crew but they managed to keep travelers calm and happy."
Contra: "Flight was delayed but that had nothing to with the crew and the service."
Pro: "Food service everything"
Contra: "Everything was just perfect"
Contra: "Need AC outlets and TVs"
Contra: "Packed flight. LH seats are narrow and the front porch is not extensible enough. Hard to place books and newspapers. Film selection so so."
Contra: "Delayed in Munich an hour late"
Contra: "Taking connecting flight is an ordeal. Flights leaving from Frankfurt to Pune had to be through an escalator and by bus to climbing airplane stairs. Very tedious and tiring. Also the seats in economy class in Private Air plane recline too much. It was hard to get out of seat if the front seat is recliner."
Pro: "One of the crew members was very nice. She made an effort and acknowledged my kids. The rest of the crew wasn't friendly."
Contra: "We were literally the last ones to get food. My child didn't actually get a meal. The only option left was fish, we do not eat fish. Our bag didn't make it. We were assured it will be delivered same day. It wasn't. It was Christmas and we had to drive to another airport to get it otherwise we would have been left without the luggage for the entire holidays, our gifts were in it. We had to spent time away from our family and drive 2plus hours to get the bag."
Pro: "Munich airport is very well organized."
Contra: "Our original flight, one day earlier, was canceled 10 minutes before boarding."
Contra: "We had reserved our seats ahead of time but as we were boarding we were told that instead of sitting on row 4, we should seat at a row at the back of the plane. We were not notified ahead of time or or given an option. Flight attendants were refusing to help passengers and were actually rude to people who needed help to find a place for their luggage. Honestly, I didn’t expect this from Lufthansa and am very disappointed."
Contra: "HEAVY PASTA DISH."
Pro: "For airline food it was very good. Lots of offers for water & drinks."
Pro: "I was rebooked on another flight earlier."
Contra: "Nobody bother to call me or email me. No Lufthansa or kayak . I called Lufthansa and have them rebooked my flight. And they were wonderful."
Pro: "The crew was attentive and everything went smoothly. I was able to change my seat."
Pro: "Food was great. Good movies. Friendly staff!"
Contra: "The television screens were very old and discolored."
Contra: "No entertainment during the whole flight at all."
Pro: "Ample leg room and comfortable seats."
Contra: "No complaints"
Contra: "Having to pay to sit together."
Contra: "The monitor at my seat wouldn't load and when rebooted displayed only 9 movie choices and very limited audio book selections."
Pro: "Everything was pretty good. Except for the seats."
Contra: "On the long haul flight the seats started to hurt after a few hours. The seats on the short haul flight felt more comfortable."
Pro: "New crew on first flight but they we're even"
Contra: "Not much. Left sitting on a plane for over an hour & 1/2. Then taken into a door where I illegally entered the country. My passports seized. No other flight available to Dallas. Sent to Newark, NJ & missed the next flight to Dallas because Lufthansa lost my scooter. Someone pulled it by a wire and it doesn't run correctly. VERY BAD EXPERIENCE!!!"
Pro: "More leg room than United. Good food."
Pro: "Very friendly and accommodating crew, efficient service, okay food options and good quantity for a lengthy flight. Very happy that a vegetarian option isn't a battle anymore! The entertainment options were very nice, the time passed quickly with the many movie options."
Contra: "No real complaints, maybe the cabin air was a little stuffy, but it's too be expected on a flight of 11.5 hrs. Crew offered water and juice throughout the flight which helped."
Contra: "Luftansa gives up and goes out of business."
Pro: "Twenty minutes early on arrival"
Contra: "Not necessarily a problem for others but very back of plane left no room to recline."
Pro: "the polite smiling faces made the trip good. A truly exceptional crew. Always patient and always smiling. Offered their services enthusiastically as if they really cared about me. Bravo!!!"
Contra: "Sat on Tarmac too long prior to take off"
Pro: "The food and the entertainment were excellent, staff also worked very well, and the airplane appeared well cleaned and maintained"
Contra: "The economy seats are too close to each other to be comfortable for extended periods of time (back to front ways - side space is reasonable)."
Pro: "Very attentive flight attendants -- esp. liked the frequent offerings of juice and water; wine with meal was also appreciated. I will fly Lufthansa again!"
Contra: "For evening flight from DC to Frankfurt, I would have liked meal served a bit earlier so that we could have longer opportunity to nap before arrival."
Pro: "Attentive staff. Plentiful food and beverage options. Headphones provided for individual monitor. Movies and more. Blanket and pillow provided. USB port for charging."
Contra: "thet lost my bag. two days later still not reunited. pasta dinner was horribly pasty"
Pro: "Great staff on board made our flight enjoyable."
Contra: "Being outside in the rain while we waited to board the plane left us soaking wet as we sat down. There was a meowing cat on board the plane that was an interesting experience as well."
Pro: "I've just started using Lufthansa because I've been happy with all aspects of the trip -- on-time departure, pleasure staff onboard, and good food."
Pro: "My flight from Dubrovnik to Munich was pleasant. The chairs were comfortable, I had plenty of room, the snacks were fine, the staff was friendly."
Contra: "Online check in was difficult."
Pro: "The security line was short, at least."
Contra: "We arrived two hours early to the terminal, there was a giant line, that took over an 1 hour to get hour to get to the front of. Then when it came to checking my bicycle it was a giant ordeal that took over half an hour before we were able to go to security. They kept on saying I needed to do that ahead of time and that their systems were down. Checking a bicycle for me has never been a big deal with any other airline. We made he flight with out much time to spare."
Pro: "Crew was excellent!! Very attentive to all passengers, offered to assist passengers to move to less crowded rows on the flight"
Contra: "Gluten free meal - it was very spicy and loaded with carbs (rice and potatoes). Gluten free snack before landing - the bread crumbled, unable to eat as a sandwich and no utensils provided. Please review the gluten free meals and snacks - I am celiac so I must eat gluten free. Thank you!"