Awful delays, missed connection, no assistance, total disaster
We were not able to go ! So we didn’t fly at all. We canceled flights months ago with Kayak
Contra: "It was full, Ben if Lufthansa said on their website that they keep physical distance for passangers! Liars!"
Pro: "Comfortable and Clean"
Pro: "Amazing crew and service."
Contra: "Seat space extremely low for tall person."
Contra: "10+ hours flight. No food. No beverage. No snack. No blanket. I travel a lot and never saw a flight without service like this before. At the very minimum, snacks are reasonable. Extremely bad experience. Very disappointed with Lufthansa."
Contra: "Problems when boarding. Some real upset customers at Valencia Airport who had too much baggage. Another proposal: Provide Fanta :-)"
Pro: "Super easy boarding, just scan your ticket and go. Staff was very friendly. On our short flight from Munich to Rome we were served a complimentary sandwich and option of beer, wine or other refreshments. There was plenty of leg room compared to our other recent flights"
Contra: "There was no in flight entertainment. Not that was really needed it with such a short flight."
Pro: "crew was nice"
Contra: "our flight got delayed 3 hours, we lost all our connections and I ended up traveling for 24 hours after having paid almost 2,000 dollars on my ticket. All i got from you was a bottle of water, and 7 euro ticket for a snack, it's outrageous."
Contra: "They lost my luggage during the tranfer in Frankfurt. They did return it however within 24 hours."
Contra: "Flight was delayed"
Contra: "All was fine"
Pro: "The crew were very considerate. Also they have the best baby beds we have seen so far"
Contra: "The entertainment system was glitchy."
Contra: "Had a connecting flight, both were with Lufthansa. There was an hour between the two flights. We went straight to security and immediately to the boarding gate but they had closed the gate and would not let us board, even though there was 15 minutes before the flight was due to leave. We were refused a refund and had to move flights to another airport 2 hours away and then had a 5 hour delay. We lost our car reservation as we would arrive too late to collect, we also couldn't check in to our hotel as planned as the hotel only allow check in until 11pm; we would have got there at 1am, so then had to book another hotel for the night. Airport staff at Lufthansa told us they could not help and told us to go away!"
Pro: "Lufthansa is a great airline. My problem is Kayak, who sold the tickets to us."
Contra: "You, Kayak, sold me economy tickets. When I checked in online I saw it for the first time that our tickets were Economy Light. So even though we are Frequent Flyers, we payed $220 for three checkin luggages. I intend to dispute this case."
Contra: "I din't like the fact that Lufhtansa company uses double standards for the countries where they have their flights. From USA, San Jose, Ca, to Frankfurt, Germany everything was good (flight on 08/31/2018 - 09/01/2018). They have been very profesional, beganing wih the boarding time untill the arrival in Frankfurt. The flight to Romania was a different story. They haven't been very professional at all. The flight had a delay and nobody said a word. It was just a clerck there who didn't tell to the Lufthansa passengers for a while anything about our delay. So, finally, he said after 15-20 minutes that our fligt will be later, 20 minutes, than the scheduled time on our tickets. They seemed do not care too much about the Romanian passengers."
Contra: "getting fine from DC to Munchen and Munchen to Bucharest, 7 h delayed but we get to Romania. - when waiting for the luggages, guess what? Both luggages are missing. -made the complainment, now we are waiting to show up in Romania and to be delivered at home. -went to pick up the rental car, because of the plane delay, they gave our car away. -after trying several companies, we found a car, 3 times more expensive, but we have a car....yeeyy"
Pro: "The flight crew was amazing and the overall experience was great."
Pro: "The food was pretty decent."
Contra: "The seats are uncomfortable and do not recline. The plane was old. No entertainment. For the money look elsewhere."
Pro: "Cabin was clean"
Contra: "Boarding and airpot staff were horrible: rude, chaotic experience especially in Munich and Frankfurt. Main issue was rude staff... No concept of customer service ."
Pro: "The flight was full. service, food and entreatment was excellent"
Pro: "The fact that I could have upgraded to premium economy. The space available in economy."
Contra: "The length of the flight but it is what it is. I couldn't upgrade to premium economy before arriving at the airport because of this being a code share flight with Lufthansa."
Pro: "Excellent service during the two hour trip. No complaints whatsoever!"
Contra: "No headrest screens for entertainment but I had my phone and downloaded movies and shoes prior to leaving the US."
Contra: "It was delayed and they didn't let me know till I got to San Francisco airport and they changed my flight with 2 stops"
Pro: "Everything is good"
Contra: "Food use to be better"
Pro: "W we’re a few minutes late and they waited for us. We truly appreciate their cooperation. 5 strat services."
Pro: "Real silverware and glasses for dinner and the best blanket on any flight I've ever taken."
Pro: "Efficient boarding, friendly crew."
Pro: "Very nice personals, I'm so happy."
Pro: "Very good travel , good airplain , and good kosher food"
Contra: "It seemed llike the boarding was rushed and a bit hectic."
Pro: "Crew was very courteous and efficient"
Contra: "Seats were too small. I noticed my neighbor was a fat big woman and she was occupying part of my seat and arm rests so I couldn't move because she was almost on top of me. It was a very unconfortable journey."
Contra: "Didn't happen yet."
Contra: "Poor customer service (I asked for a glass of water, they were almost annoyed and it took 20 minutes), delayed flight, missed luggage. Never again."
Contra: "Entertainment center did not work. I paid for wifi and did not work and need my money back. The headphone jack for the tv did not work."
Pro: "N-o entertainment"
Pro: "excellent service of crew."
Contra: "There is no entertainment so I do not know it should be rates."
Pro: "Very friendly crew, smooth flight ( great pilots)"
Contra: "Food was carb heavy. I wish you would offer more protein and vegetable choices."
Pro: "Flight was uneventful, which is what you want!"
Pro: "United airlines a319 was quite shakey felt uncomfortable whereas the Lufthansa connection with the a320 was way better only a bit shakey but felt comfortable and enjoyed the flight."
Contra: "United airlines connection was quite bad. Was 15 min late but didn't really mind it"
Pro: "Everything was good."
Pro: "I fleweconomy. Flight on time. Boarding was quick. Food is so so bordering to poor. On the plus side the portion was small and is good when want to go on diet."
Pro: "The plane was parked away from the gate. We boarded the service bus to get there 20 minutes before departure time. But it took more than 20 minutes while mid way waiting for clearance to leave for the plane. The service bus did not turn on the AC while we waited even though we complained. We were suffocating. There was no entertainment on the plane."
Pro: "flight was on time and the crew was wonderful"
Contra: "Plane was"
The web site ; The wait time to reach agents by phone; The music choice for the wait; And the iPhone AUSTRIAN app Are all a disgrace!
Pentru mine totul a funcționat bine… chiar foarte bine
Contra: "More food"
Pro: "yes, seat is always ok , I'm not overweight"
Contra: "basically, nothing, just keep smiling"
Pro: "Professional crew"
Contra: "Depart on time"
Pro: "One crew member in the OTP-VIE flight that was great in service ."
Contra: "The delaying of both flights . The crew service on the VIE-NICE flight was awful ."
Contra: "My wife and I were separated by six rows. Unacceptable!"
Contra: "Mechanical problems caused a 5+ hour delay. Very poor communication regarding what was happening. It was my first—and last—time flying with Austrian Airlines."
Contra: "Short flight but not quite comfortable seats."
Pro: "Food, in particular the vienna coffee choices were imprewsive."
Contra: "Terrible food and service"
Pro: "Quick boarding decent legroom"
Contra: "Breakfast was not great"
Contra: "The crew dropped the bottle to the head of my son."
Pro: "Nothing at all."
Contra: "Couldn’t get on the flight due to two cancellations of prior connecting flights. Utterly, totally unacceptable - and no explanation of why."
Pro: "The boarding process was short and quick. Entertainment choices were excellent."
Contra: "I was hoping for a more traditional Austrian meal but the food was just fine."
Pro: "Check in at gate easy and boarding on time. Equipment seemed modern and in good condition. No food or entertainment on short flight to rate."
Pro: "This is always a pleasant airline to travel with."
Contra: "I felt like the airlines deliberately cheated me. I purchased a flight that was listed as "economy" , which means I am authorized one suitcase. When I got to checkout they said I had pay for the suitcase. Turns out my flight was economy 'light' flight and I had to go the Austrian airlines desk and pay euro 40 for my suitcase. Wish that would have been clear when I purchased the ticket. Also there is no clear info on what the cost is for your bag at what point in the check-in process."
Contra: "Paid 1,000$ and we got a standby ticket. How is this possible? Will not book through Kayak again."
Pro: "The flight was short: 4 hours. It was in time, etc. Certainly no entertainment."
Contra: "After the breakfast (rather poor) no drink was suggested. There was a cup for tee or coffee. Empty one. After the breakfast they just took it away with other dirty dishes. It happened to all passengers in my neighborhood."
Pro: "Can you assist my wife and me in getting Star alliance frequent flyer miles for this trip? Thanks"
Contra: "Flyght was terible"
Pro: "Crew was very friendly. In-flight food service on such a short flight with choice of a sweet or salty snack was much appreciated."
Contra: "Seat backs were rock solid without use of a personal pillow."
Contra: "Missed my flight!!!!!"
Contra: "I sat in the last corner seat on the plane... very cramped as there’s no leg room, no window & was overbooked."
Contra: "While going to the gate G11 at Vienna airprt, i slipped infront of the gate in presence of 3 male austrian airways staff who were checking there. After i got up i requested if i could get some water and they said they cannot. Finally a co passenger gave me her bottle of water. I ended up actually breaking my leg"
Contra: "They cancel the flight without letting me know!"
Contra: "Not having an opportunity to serve water because it was time to prepare for landing"
Contra: "We sat on the tarmac for 2 hours because a crew member did not have the proper paperwork. This is incompetence. The trip was long enough w/o adding another two hours due to poor planning. This was completely preventable."
Pro: "Got to destination safe and sound and was thankful for that!"
Contra: "Boarding was messy. Food was ick- "chicken" tasted like a grade d boiled chicken nugget, terrible texture. Ladies on flight were kind, although not terribly helpful. Movie selection was pretty small and lots of Rated R movies, hard to find anything in the middle (not kids, but not adult)."
Pro: "The crew were very kind. The food was good."
Contra: "The space between the seats is very narrow and there is no entertainment."
Pro: "staff realy nice enough room for legs good food"
Contra: "Complete lack of information and abrupt staff when flight was delayed"
Pro: "They had a yummy snack. And fresh veggies. With great coffee. And the host told us abou the history of a Vienna dessert."
Pro: "Seats, crew, nice plane"
Contra: "Delayed flight. Random boarding,"
Pro: "Crew friendliness."
Pro: "Nice crew"
Contra: "Boarding was very confusing, gate was changed at the last minute without the passengers being warned"
Pro: "Good service. Enough space for the legs. Drinks before and after the meal ."
Contra: "No usb to charge the phone. No media or moovies on the flight. Should inform ahead of time so we would download moovies to tablet or phone."
Pro: "that everything was in order - alles in ordnung, without much fuss. short flight, no time to get dissapointments, but I did not expect some anyway."
Pro: "Good movie selection on flight"
Contra: "Got bumped from the seat I reserved after boarding without explanation and when I explained I was traveling with a group was simply told that's too bad. Their customer service is awful and had already submitted a complaint for a return flight which was never followed up on."
Contra: "The crew members on the flight from Washington to Vienna were absolutely rude and unhelpful."
Pro: "in this case, nothing"
Contra: "1.15h delay - sitting in full air craft without aircondition cold, not profi behavior no please, no sorry, no "what would you like..." none nice word"
Pro: "It was pleasant all around"
Contra: "Boarding process was incredibly slow, which delayed our flight."
Pro: "The flight was quick with a light meal once we were at cruising altitude. Friendly staff."
Contra: "I have no negative comments about this flight. Everything went well."
Pro: "We paid extra for extra leg room. Exit row. Well worth Cabin crew very good and friendly"
Contra: "Connecting flight on United. Horrible experience Chicago to Vegas.seats are small, feeling of claustiphobia, nothing free on entertainment. Only interested in adding to price of ticket. Very warm A/c didn't work well. Totally bad experience on United. Never want to fly on them again"
Pro: "It was the best flight I've had and the best Pilot. Thank you, Corina Pauta"
Pro: "The flight was smooth and the staff was great."
Thumbs up for KLM crew, planes and Schiphol Airport, though short on staff and a little late everything went smooth, including the flight.
being a flight attendant and using spécial fare I apreciate being treated equally to the other pax, the fact that the crew, when I informed them of my status, went to check if I had a good seat ( no one beside me, to be able to get good rest.) Those are important gestures towards the person. I look to more flights with KLM
Pro: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Pro: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Contra: "Nothing,just the seats. Cleanliness was perfect"
Contra: "Klm is the best, even on a 40min they served small breakfast."
Pro: "The crew was very kind"
Contra: "It's KLM. What else do you need to know."
Pro: "Decent price for economy comfort seat, 4A."
Contra: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Contra: "Boarding was crazy. Could not everyone in the gate area."
Pro: "The crew were excellent and seats were comfy."
Contra: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Contra: "Flight got cancelled"
Pro: "Fantastic gate agents!"
Contra: "The food was terrible."
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "General flight journey"
Contra: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Pro: "Being fed was amazing and watching free TV was great!"
Contra: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Pro: "quick/efficient boarding - good staff - good food - easy flight !"
Contra: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Contra: "No reading light in my seat..."
Pro: "The constant smile conferred by flight attendants through the entire flight."
Contra: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
Pro: "punctuality of boarding and flight time"
Contra: "attitude of crew in business class: no sense of true hospitality"
Pro: "Excellent service. A meal , drink and a coffee included which we were not expecting."
Pro: "I slept pretty much the whole time"
Pro: "Able to fly direct to ansterdam"
Contra: "Have to lay over on the way back. More expensive than other airlines."
Pro: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Contra: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Pro: "Arrived Early!"
Contra: "Left Late :-)"
Pro: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Contra: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
Pro: "Food was just fine, movie selection very good"
Contra: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
Pro: "The staff was very helpful and professional. Promp response to calling for attention."
Contra: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
Contra: "Bit cramped for space"
Pro: "Consistently high standards"
Contra: "At some point the luggage was lost. here."
Pro: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Pro: "Nice seats, comfortable."
Contra: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."
Pro: "The food and the punctuality"
Contra: "The technology in interteiment is not touch screen"
Pro: "Flight was delayed for three hours and was a very stressful flight"
Contra: "Flight was not on time and got to destination very very late pier management of aircrafts"
Pro: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Contra: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"
Pro: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
Pro: "Loved the service...everything was excellent"
Contra: "The bus class seat was a bit narrow at the feet"
Pro: "Eveything is well arranged"
Pro: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Contra: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
Pro: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Contra: "Nothing! It was all great!"
Pro: "Arriving more or less on time"
Contra: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"
Pro: "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
Contra: "See above"
Pro: "Great smooth flight staff was pleasant and the overall experience was fantastic."
Pro: "Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost."
Contra: "No complaints."
Pro: "Timming Was ok"
Contra: "No Food, old tv, poor confort seat"
Pro: "Food was great"
Contra: "Smoothly flight"
Contra: "air canadas service, they should reimburse my accomodation expenses because of their poor time management."
Pro: "Boarding was good and fast"
Contra: "The audio jack was not good thus I had to keep it steady with my hand to be able to listen to movie"
Pro: ". The staff was and movies waa the only good part of the flight."
Contra: "I upgraded my seat and I couldn't even recline it. 6 hours in an upright position. If I would if know this I wouldn't of upgraded to that seat I actually would like a refund in this as well. Waste is money"
Pro: "Pleasant Flight attendants and good pilot."
Contra: "No free drinks at all! Cheap airline"
Pro: "Service, Ecofriendly, Kind Staff"
Pro: "The crew were friendly."
Contra: "The crew did the best they could but the plane had two equipment malfunctions resulting in a 1.5 hr delay. After the first one resolved, we were inches away from takeoff when the captain came on to tell us something went wrong and we would need to be towed back to the terminal. After waiting for the ground crew to come rescue us, we started pushing backwards but then forwards again. Captain came on and said the problem was fixed. Once we landed at Toronto Pearson from Mexico City, there were no available gates. The movies see election available through streaming on Air Canada Rouge had fewer movies and shows than the tablet you could rent from the airline."
Pro: "Excellent processes- on time, landing, taking off, boarding, checking in. Good product."
Contra: "No entertainment provided (iPad tablets you need to pay for 10 dollars), pay as you go Wifi, and limited legroom/ overall comfort. Other US airlines have on demand videos. Overnight flight without pillows/ blankets provided."
Pro: "The seat space was good and the flight ended without incident."
Contra: "The flight was delayed which happens, but there was no communication as to why or how long it would be or any other information. In flight the crew were barely visible as I had to ask for refreshments and then they brought it around for everyone. Next was cleanup which took way longer before it showed up."
Pro: "The comfort in side the plane and quiet drive"
Contra: "The 5 hours waiting time at the Toronto airport. It really was hard to endure."
Pro: "Once on plane all OK"
Contra: "Check in unhelpful to being rude by ignoring people and avoiding getting advice from higher ups. Worst service I Have experienced in 60 years of air flight three times a year ,at least"
Pro: "We got in on time and that matters most on an evening flight."
Contra: "The plane was freezing"
Contra: "...because Air Canada screwed each of them up. Truly my worst flying experience in every way possible, and it isn't even close."
Pro: "Coming home"
Contra: "price of Air Canada Rouge not worth it, they should put this flight back to the regular air Canada flight. I can go with United and have a much more comfortable flight home"
Pro: "Plane was nice and clean. Crew was pleasant and helpful."
Contra: "No entreteiment. No food. One of the crew was indiferent and rude."
Pro: "Finally getting off the plane."
Pro: "The crew was extremely friendly."
Contra: "On the outbound flight, the airplane was really cold. The flight was delayed to the point where we would not have made our connection if our second flight was not delayed. The sound quality of the entertainment was very poor."
Pro: "Friendly punctual"
Contra: "Seats are way too close! No leg room!"
Pro: "Seats were ok but a bit cold all the way."
Contra: "One hour late leaving, no reason or information given. Food was awful with green sauce on chicken and celery bits in milk for salad, the connecting flight was cancelled and the option was another flight in two days. The only flight going later that evening was full and the next day was full also they said. An hour later a bus service was offered leaving in ten minutes which many of us raced to catch on our own with no one to show us how to get to the bus. The bus we were told to look for was the wrong bus. Of course our luggage didn't make it and that took another hour to register at our destination as every one else on the bus didn't get their luggage either. Bus driver got lost but passengers were able to show him the way. This is the third time in four flights Air Canada has lost our luggage. The worst was the NO ONE ever smiles, we were watching for it, and certainly NO ONE ever says we are sorry you are inconvenienced which would go a long way to make the delays and changes more tolerable."
Pro: "Seats Comfortable. Drink service was effiicient."
Contra: "An hour to get a gate upon landing. Unacceptable. Crew did not push passengers to get luggage stowed. They did not seem very concerned about boarding efficiently. Cup size on drinks is stingy."
Contra: "No leg room, silly ambient light"
Pro: "The aircraft was a B787 - very nice, but Economy is still Economy. But, what made the difference was the Cabin Crew - Awesome. Every single one in the Cabin Crew, far exceeded the norm of Cabin Crew across various airlines I have flown for quite some time. I would definitely fly AC as a primary option in the future, just based on this Crew's performance!"
Pro: "The crew was friendly, quick, and helpful. The seats were comfortable, we had space for our carry on items, and there was a good selection of entertainment and food/snack options. Takeoff and landing were also very smooth - the pilot did a fantastic job!"
Contra: "On an international flight (or any flight over 3 or 4 hours) I believe it would be courteous to provide a meal as part of the ticket price. We purchased food on board as it was a five hour flight from Mexico City to Toronto. The food was good with a variety of options, but it seems that Air Canada should update its policy to offer complimentary food service on longer flights."
Contra: "Overall everything was great, but they lost our luggage going to our destination and coming back."
Pro: "The flight had to abort take off due to an issue with the pilot seat. We had to return to the gate for them to fix the problem. Left the gate a second time only to sit on the runway with no explanation from the pilot."
Pro: "There was enough room to stretch out a little."
Contra: "That there was a secondary charge for everything."
Pro: "The flight itself was great, smooth and quiet and we arrived ahead of time"
Contra: "The boarding was way too slow"
Pro: "Comfortable ride and on time"
Contra: "Compared to the flight over with Lufthansa, the food, drinks and treatment by the flight attendants was not nearly as good."
Contra: "Actually I flew from Buenos Aires to Vancouver on Air Canada. I had paid to prebook my seats both on the B.A.-Torononto leg and also Toronto to Vancouver. Did not get either of the seats I had paid and prebooked. Therefore Air Canada is taking money but not providing the service or product...... technically this is stealing"
Pro: "Good food, great entertainment. The extra for economy plus was well worth it."
Contra: "Flight was delayed but most of the delay was recovered during the flight."
Pro: "excellent take off and landing, very smooth"
Contra: "Could serve a nicer snack.....came around once with free liquids....seemed more interested in pushing food to purchase....don't like paying for a seat when you already paid for a ticket"
Pro: "Comfort and Entertainment were great. They were punctual as well."
Contra: "The overall checking process was horrible. Nobody to provide help in Mexico City. We ended up spending extra time on line even though we did online check-in. One of our bags never made it. Which was very frustrating since we were traveling with two kids and were the last to leave waiting for the bag that never made it. At Newark, the lady that handled our missed bag claim had little customer service skills. All she said was that it was common for stuff like that to happen. Just that experience might make this the first and last time I use Air Canada again."
Pro: "Air Canada's excellent and consistent performance and delivery of services.!! I have been flying with your company since 1970 and I have enjoyed every trip with your Company.... Thank you!!"
Pro: "The 10 Euro voucher was the only pleasant part of the flight."
Contra: "Our flight through Air Canada arriving to Toronto was late and our flight to Milan from Toronto was also delayed. We would have been able to get onto the flight from Toronto to Milan because we made it to the gate in time but because our baggage was not with us we had to take the next flight that then took us to the U.K. and then to Milan. With the next air canada flight also being delayed, go figure. We finally arrive in Milan and with an entire day gone to explore the city. We waited 2 hours for luggage when our bags never came we checked lost and found and it turns out that our luggage was still in Toronto. Seriously Air Canada? Our luggage hasn't even left Toronto yet? So much for not being able to catch or last flight because our bags were not with us. We finally get our luggage a day later on the exact same flight we would have taken the day before, had Air Canada not screwed everything up."
Pro: "I liked the comfortable airplane. The bathroom we used by the front of the cabin was a great size bathroom. Food was OK but could have been better."
Contra: "I upgraded the seats for me and my 9 year old daughter to economy premium for about $300 per seat. You would think they would give you two seats together considering you are flying with a minor. Nope! The seats were on different side of the isle and they had a seat between. One of the flight attendants was gonna accommodate us to be seated next to each other on the side with two seats only and my daughter was happy to be next to me. Another flight attendant comes after us and moves us to the middle where are 4 seats between the isles. I would recommend to ask what seats you are getting before boarding. I had picked two seats next to each other but in the meantime they sold the window seat to somebody else and moved me one seat away from my 9 year old daughter plus an isle between us. Will NEVER fly them again. I felt very uncomfortable and honestly like criminal while waiting for them to decide about my seating arrangements after paying additional $600 on the top of the regular fare. This was a flight from Paris to Montreal."
Contra: "Staff were unhelpful when I had to reschedule my flight due to delays from the airlines; it was a nightmare trying to get on another flight. The staff at the counter kept saying all flights are overbooked and that I had to go on next day flight to get home. Then I called customer service and was able to find plenty of seats for the same day. I hate the experience with this u helpful staff. Would never fly air canada again."
Pro: "I liked the streaming entertainment I enjoyed the friendliness of the crew I was pleased with the Canada air app allowing check-in and tracking of flight"
Contra: "The comfortability of the flight was poor. Both my wife and I were too uncomfortable to be able to sleep on out more than 9 hour flight. Leg room bad, seats uncomfortable."
Contra: "Delay in Our connection in Toronto caused us to miss the connection in Frankfurt - not because we couldn't run, but because it left before our delayed plane arrived. Then they gave us Stand By tickets for their problem. No exaggeration: The crew rolled a beverage cart in front of the restroom while I was in there. I couldn't leave for about 4 minutes The food made me vomit. That's why I was in the restroom when they blocked me in My headset jack was broken. 500 movies aren't worth anything if I can't hear them"
Pro: "everything was smooth / great service"
Contra: "AC was too cold for 6am in the morning. very uncomfortable"
Pro: "Dreamliner was airy and pleasant. Large screens. Electric outlets"
Contra: "Need more E books and audio podcasts."
Contra: "We had huge trouble at front desk since now Canada asks Mexican citizens for visa and while booking the flight there was no mention to this! We almost didn't make it to the flight, only because we have double citizenship and we could board with our other passport. Front desk made us a lot of trouble in accepting the other passports because the name is not the same in both documents (one married last name other one with single last name) Strongly suggest adding a pop up when there are specific visa requirements."
Pro: "Good entertainment, pillows and blankets, friendly staff."
Contra: "Very long transfer lines to get to my flight to Philadelphia because in a different country. Food was distributed first to pre-paid passengers, hinting that there might not be enough for all passengers to buy."
Pro: "I enjoy flying and being in the air at high altitude in any air line. Away from everyone else and with a new family who are flying with me."
Contra: "The charge per bag is ridiculous. It should be included as part of fare paid. Understood another bag charge as a separate fee."
Pro: "The flight 723 left on time. From LA Guardia...the flight was smooth...the aircraft was clean and the inflight though hurried was efficiently carried out by a couple of pleasant looking air hostesses."
Contra: "Nothing really ...I like to fly Air Canada"
Pro: "Entertainment is great and the crew is always super friendly"
Contra: "Food. Comfort"
Contra: "Newer movies on the plane"
Contra: "Seats are extremely limited in space. I know it’s not only United but I’m an average sized guy and a 4 hour flight is a challenge."
Pro: "Seat uncomfortable and not even a tv"
Contra: "The entertainment"
Pro: "Overall uneventful flight"
Contra: "My seat's audio jack didn't work"
Pro: "The crew was excellent"
Contra: "I hate it after you land you have to take the stairs to the tarmac and then board a bus in the cold"
Contra: "I canceled this flight and still received all the notifications."
Pro: "Space on the airplane"
Pro: "Customer service in Mexico City is horrible!"
Contra: "Better training for customer service!"
Pro: "The best thing about my flight was that it was really empty so I was able to change to a better seat. Everything was quick and easy."
Pro: "Almost on time."
Contra: "Should have 1 free check in luggage to Mexico."
Pro: "We did get to our destination."
Contra: "Flight was late, as always. I couldn’t sit with my spouse. Rows are so tight, one can barely get in/out and we are smaller than normal size. Baggage fees make overhead compartment loading a real nightmare. I wonder what they will think of next to make flying an even more terrible experience."
Contra: "Food and boarding"
Pro: "Everything about customer service was great, unfortunately both fights got delayed making it for an extremely long day."
Pro: "flight left on time"
Pro: "Everything. The service was amazing."
Contra: "Everything was fine."
Pro: "I'm very upset that an earthquake in our destination wasn't enough to cancel! Thank goodness I didn't end up going Friday because they had another earthquake Saturday!"
Contra: "The fact that the airline wouldn't refund my money despite a natural disaster in the area we were flying to!"
Pro: "Friendly staff"
Contra: "extremely limited legroom (worst that other airlines)"
Contra: "Crew ignored me, did not offer me refreshments, did not respond to my greetings"
Pro: "Flight took off on time"
Contra: "They split our seat even when you buy them together And you have to chose the seats otherwise you will be separated of your family"
Pro: "Everything was great."
Pro: "Not much except crew on board was polite"
Contra: "Delay and bad service at Dulles airport"
Pro: "Everything good. Thank you"
Pro: "No issues; flight was fine."
Contra: "Los asientos están durisimos y nada confortables. Es muy cansado ir ahí y con muy poco espacio."
Pro: "Boarding was fast. Crew was nice. Comfort was as comfortable as common commercial airplanes can be."
Contra: "That meals were not included and a glass of wine was like $17"
Pro: "We got on time to destination"
Contra: "In flight entertainment was paid! And we had to wait 30 minutes before getting out of the plane"
Contra: "The bathroom was filthy and had no hand paper nor toilet paper. It was clear no one had cleaned the bathroom during the flight."
Contra: "I was traveled no with my wife and my son to Des Moines andI documented our 3 bags in Mexico City and "the first surprise" was that they charged in Mexico n I he front desk about $27 USD per bag...it seemed that the bags were also passengers and " needed to pay"... The big other surprise was when we got to Des Moines and realized all the bags were opened!...my wife's jewelry was stolen!!!! UNITED AIRLINES SUCK!!!!!"
Contra: "No food or in flight entertainment for a five hour international flight. That's disappointing."
Contra: "No food, just some pretzel, no entertainment for free, no space fir the carry on, the flight attendants were absents,e flight was delayed, they were no organized embarking the plane. United everyday is getting worst. I am gonna try not to fly with them anymore."
Pro: "The customers service excellent"
Contra: "Uncomfortable seats. Crew did not stop talking on the speakers"
Pro: "The airplane stuff was real charming, tho the fly got delayed it wasn't united' fault it was a mechanicall problem and they solve the problem real well and eve get us a hotel"
Pro: "Plane arrived earlier than expected to destination."
Pro: "Good price"
Contra: "Very cramped space for economy class"
Pro: "The free entertainment"
Contra: "Payed entertainment"
Pro: "Everything was great!"
Contra: "The flight left early cause the storm and I had to spend the night at the airport."
Pro: "Every second of the trip"