We missed our connecting flight because the plane was delayed twice. The connecting flight could not wait 30 minutes for us. Had to wait 15 hours in airport for another flight. Not happy..
Pro: "I didn’t even catch this flight - the connection time was impossible causing unnecessary stress!!! Just don’t sell this ticket which such a tight connection."
Contra: "Don’t sell an unrealistic connection time"
Pro: "Everything but not the food"
Contra: "Food was horrible"
Pro: "Young crew, with positive attitude and very kind and helpful."
Pro: "the crew was great; super well prepared ladies with professional behavior. my compliments. also the snack was excellent and finally no junky food but a healthier offer. bravissimi!!!"
Contra: "Cancelling my ticket and put me on another flight Then lost my bag I didn’t receive my bag in final destination"
Pro: "MAN-MUC & MUC-CPH via LH. Business class. LH Businesss class is middle seat of 3 is empty and larger amounts of baggage plus you have access to lounges. Both planes flew and arrived reasonably on time, which is what I look for.And I got all the Business Class extras."
Contra: "Security at Manchester was very slow - long enough make me ill from standing in one place too long. But then I was well looked after. The meals on both flights were identical; I don't think it can be a big problem to correct that. I took a long time to get accepted by the WiFi in the two lounges."
Contra: "Food and rounds for drinks"
Pro: "Fairly comfortable, good cabin crew"
Contra: "Lost baggage - horrendously slow lost baggage department in Athens. Spent 1 hour + standing in line. Bag still hasn't shown up"
Pro: "Lufthansa should keep up the standard."
Contra: "The delay on the arrival time at Abuja because some passengers are transiting to other cities."
Pro: "The flight was on time, perfectly organized, excellent flight attendants and efficient service"
Contra: "There were no negatives (and rarely are with Lufthansa)"
Pro: "It was all really good, as always when flying with Lufthansa"
Contra: "Can always do without delays"
Pro: "We got two drinks, I had an empty seat next to me which made things more comfortable"
Contra: "Add an entertainment system, better food, there shouldn’t be a long wait to get a drink after your meal and maybe serve water with the meal. There wasn’t too many shops in the airport"
Pro: "Seat was comfortable and cool."
Contra: "Everything else"
Contra: "This was a smooth as clockwork journey, the transit was easy and we were kept well informed about changes in the gate number"
Pro: "Boarding was great. There is priority boarding available for those booked on connecting long haul premium economy flights."
Contra: "The seat was very uncomfortable. For a 2 hour flight, it was okay. Any longer would have been difficult."
Pro: "Clean airplane, Nice seats. Very nice crew. Good connecting flight."
Contra: "boarding was chaotic"
Pro: "Non of the usual manic stumbling from one inefficient process to the next a la Ryanair, Easyjet or Jet2"
Pro: "On time, Staff were excellent"
Contra: "Poor snack (sugary cookie) Big rush to make connection in Frankfurt, almost missed it. Should allow at least 2 hours to connect as they use buses to transfer from plane to terminal and often have to go through security again."
Contra: "Was delayed which caused us to miss our connecting flight"
Pro: "Crew was personable and friendly"
Pro: "The food between Frankfort to Istanbulwas lovely and the staff nicely"
Contra: "Never made it and they knew several people were still in customs"
Pro: "Ease of boardibg and getting through security"
Pro: "Generally the whole experience with flying Lufthansa was a positive one. Comfortable seats, good leg room, pleasant staff"
Contra: "Nothing really other than we were late leaving/arriving and such a much reduced time on the layover in Frankfurt"
Pro: "Spare seat next to me"
Contra: "Could have done with pre dinner drinks a bit quicker"
Pro: "Perfectly okay flight, slept through with no disturbances. Crew were friendly enough and landed fine. Airport took me a while to figure out though."
Contra: "They don't have entertainment"
Contra: "Poor customer service (I asked for a glass of water, they were almost annoyed and it took 20 minutes), delayed flight, missed luggage. Never again."
Pro: "Quick flight and very comfortable."
Pro: "Friendly flight crew, clean and nice airplane"
Contra: "Can't think of anything. Keep up the good work"
Pro: "Overall it was good trip!"
Contra: "No issues at all"
Contra: "Having to pay to sit together."
Pro: "Lufthansa over Thomas Cook any day"
Contra: "Flight canceled"
Pro: "I liked that I got a snack."
Contra: "I didn't like my snack choices. Also, the seats had crumbs on them when I boarded."
Pro: "Good space in cabin compared to other airlines and excellent service by crew"
Contra: "Benefits for frequent flyers and senators have been eroded significantly . also it has been made much harder to achieve status. In the past, complimentary upgrades were done frequently. nowadays it doesn't happen anymore. For someone who is flying approximately 30 times per year with star alliance, this is dissatisfying. I also don't understand why my preferences from my profile are not used in the pre-allocation of my seat."
Pro: "Standard Lufthansa short haul, Crew attentive"
Contra: "arrived off stand"
Pro: "Great service !!!!"
Contra: "The return leg has been nothing but a disaster, in every way possible, specifically my time and financially. At no point in the booking process, when I paid over $800 for the trip, was I told that I needed a specific travel visa (Canadian ETA) to fly back into Toronto for my return flight. Subsequently when I checked in for my flight yesterday morning in Manchester, England, I did not have the required travel documents and had to be rerouted onto a flight into the U.S. at a cost to me of $350. The rerouted flight got me to Washington Dulles airport, where I then had to purchase a second flight to get me home to Cleveland, Ohio, at an additional/extra cost of $450. MY CAR IS PARKED AT TORONTO PEARSON INTERNATIONAL AIRPORT!!! I am having to now rent a car and drive there tomorrow (Friday) to collect my car, at another additional cost of $100 plus a 10-hour round trip. Due to the lack of information and communication on your companies behalf, I am down close to a $1,000 and will lose 2-days in work as of the additional days I am having to travel back to Toronto to collect my vehicle. I would appreciate contact from your organization to find the avenue I need to take for compensation of my time and finances. Regards"
Pro: "The food was kind of nice"
Contra: "Hardly any leg room, hardly any elbow room, got middle sitting on all my flights and the lay overs were terrible and last but not least my baggage were I had my holiday did not show up for two days. When it did I tipped the driver 20 pounds as he deserved it more than anyone anyways. Oh yeah almost forgot to mention my bag looks like it went through a meat grinder. Thanks Lufthansa baggage handlers your the best ever ! And BTW this para graph speaks for a my stops and transfers"
Pro: "ample food and no $ to check baggage."
Contra: "Seats were very uncomfortable"
Pro: "Air china different"
Pro: "Food was excellent and the stewards were great"
Contra: "An 8 hour flight!"
Pro: "Arrived safely"
Contra: "Lost my bag. See previous comments."
Pro: "very clean, food was excellent, on board entertainment was excellent too. staff very friendly."
Contra: "For the Athens to Heraklio flight, I'm not sure offering sesame desert (or anything sugary) to tired and hungry travelers is a good idea. For many of us, this was a the second, late-night connecting flight, after many hours of traveling. Something salty would probably be more appreciated and enjoyed at that moment."
Pro: "The crew were nice"
Contra: "Everything else Check in Seat assignments My seat kept going back it was so uncomfortable there was zero over head space even for my small bag"
Contra: "We missed our connection because our first flight was late they wouldn’t do anything for us"
Contra: "Uncomfortable seat and to close to seat in front. Could barely put tray table down!"
Pro: "We were served a good little sandwich for a snack."
Contra: "We went though boarding only to stand in a long line for 10 minutes or more waiting to get into the plane. They could have started boarding later."
Pro: "The extra service and help was lovely and unexpected"
Contra: "Boarding on and off faster/ more efficiently"
Contra: "Food was very small portion, chicken (2 little slices) with plenty of potatoes. Forgot to give me the tray with the food,didn’t apologize at all.then they told me i need to wait cause they ran out of food trays.."
Pro: "Aegean Airlines improved a lot for the past six months. Food is much better and so is the attitude of certain number of crew."
Contra: "Boarding to international destinations still done with remote stands even under torrential rain."
Pro: "Everything was perfect"
Pro: "The crew!"
Contra: "We were late"
Pro: "Every thing was fast,easy & kindly I didn’t eat-can’t say my opinion"
Pro: "crow and food and cooporatio was wow"
Contra: "seat was so hard"
Pro: "Although they were at the right size snd weight. I was skipped dinner."
Contra: "Limited space. Unacceptable"
Pro: "Everything think was good! The pilot too strong"
Pro: "Best airline in Europe! Excellent service, excellent food, excellent staff and young fleet of aircrafts. I always aim to pick aegean when available to the destination."
Pro: "This flight was great."
Contra: "It was delayed so we missed our connection."
Pro: "The crew was attentive, kind and welcoming. The leg room even in economy class was more than you might find on bigger airlines in business class! Very pleasant experience all the way around."
Pro: "Crew is very patient, and have a beautiful appearance. We arrived 1hr late, but an attendant was available to help us to the nxt gate. We only had 15mins."
Contra: "Both connecting flights between Heraklion & Athens where late. This one being 1hr late! When we finally did board, it was a mess! Couldn't hear any instructions, the people for the nxt flight from that gate where all standing in the way. In Athens an attendant did his best to get us to the connecting flight. 15mins was all we had. My travel partner had problems walking & had to try to run to the nxt terminal. An awful experience, especially for her!"
Pro: "Once we landed in Athens, knowing that our next flight would be taking off in 5 minutes, we thought ther was no way that we'd make it. Instead, they had someone waiting for us when we got off of the flight and someone to run all 11 of us through the airport to the plane. Aegean held the flight because they knew 11 people from the Santorini flight were coming."
Contra: "Once on the plane, we ended up sitting there for another 30 minutes, even though it was already 20 minutes late waiting for us. When I asked the stewardess whether that meant that our bags were going to make the flight she said she'd have to check. She never came back. I then asked a second girl and she said that she'd have to check and she never came back. I finally asked again before landing and she supposedly went and asked someone and came back and said yes they made it. Got to baggage claim - no bags. We had another flight to catch back to the states, so we didn't have time to figure out the situation. We spent the next three days frantically calling Aegean, to no avail. Their customer service either wouldn't answer or would tell us to call London Heathrow lost and found, who wouldn't answer. Eventually, Delta found our bags and had to work with Lufthansa and their own boots on the ground at LHR to find the bags and get them back to us."
Pro: "Nice to get a meal, but don't understand why you do that when you charge extra for baggage."
Contra: "Couldn't understand attendant's announcements; too rushed + accent. Too rigid about lavatories including opening the door when people were using it."
Pro: "Boarding was expedited using two entries."
Contra: "We were delayed an hour."
Contra: "delay in disembarking as well as baggage collection"
Pro: "For an affordable carrier, they provided multiple complimentary beverages and a tasty hot light meal. Flight attendants were marvelous: kind, helpful, and accommodating. I would definitely recommend them as affordable and pleasant."
Contra: "It was almost impossible to understand the announcements in English. The seats are tight, but that's true of most flights."
Contra: "no words to describe how bad it was - the main problem was the operated company at Israel"
Contra: "after boarding, we were stuck sitting in the plain for 2 hours because of a technical problem, and Aegean was trying to use the situation to sell us water! no water was given to us, also- no useful information about the status of the problem."
Contra: "No entertainment on a 4 hour flight"
Pro: "The flight was fair, with no problems other than pushing and shoving getting aboard."
Contra: "The outrageous and unannounced baggage charge of $80! for two carry-on size suitcases which we were not permitted to carry on because of current weight limits."
Pro: "We were well looked after on both flights...My husband needed wheelchair assistance and the staff at Athens airport could not have been more helpful.."
Contra: "The actual booking for the flight was most confusing.I book flights on various other airlines and they seem more straight forward than Aegean .So much so I only found out the day before our flight that we had,nt booked our suitcases in and it needed a phone call to Athens to sort it out"
Contra: "delayed departure and late notification of delay at 20 minutes to departure board said go to gate, at gate there was a 30 minute delay announcement then there was a further delay when we boarded"
Contra: "Same as on the flight to Larnaca"
Pro: "Flight was canceled and had to stay 3 more nights took boat to Athens. Missed work at home . It cost me over 1000.00 dollars. Reservation was never made by you. I will never use kayak again. Being a senior I became very stressed in a strange country"
Contra: "I don't like kayak"
Pro: "Served Snack during Red eye without any drink"
Contra: "excessive cisa checks for my wife who is not an EU citizen"
Pro: "Everything is perfect"
Pro: "Great service ,very fast"
Pro: "Amazing food!!! All free! Amazing food and amazing wine for free! I love Aegean they are the best best best."
Contra: "I had only one piece of luggage to check in, and I had to pay for it as if it were a second piece which we sometimes have to pay extra for. In which world would a traveler to a outcry country travel without luggage???"
Pro: "Great service. Cabin crew was fenomenal."
Contra: "Lots of turbulence, 30 mins delayed, no drinks offered. Nobody came around to collect trash"
Pro: "Nice airline but busy"
Contra: "Airport was hot"
Pro: "Staff, staff, staff, staff......food"
Contra: "Entertainment consoles were spotty with their sound."
Pro: "This was such a smooth flight. It was one of my best flights and I fly alot.."
Contra: "Not applicable everything was wonderful"
Pro: "The food was good and the flight was relatively empty which made the service even better. Very nice flight!"
Contra: "It was have been nice if a movie was being shown. The flight was long enough"
Contra: "When I arrived to the airport they told me my ticket had been canceled with no explanation. After 40 min they got me on the flight. I am still not sure exactly what the issue was"
Contra: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Pro: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Contra: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Pro: "Impressive service... amazing crew, very friendly and professional"
Pro: "Staff were professional and polite."
Contra: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
Contra: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Contra: "Too hot inside the aircraft"
Pro: "Friendly crew, upgraded seat was worthwhile"
Contra: "More snacks in between meals,"
Pro: "Pleasant flight"
Contra: "We were delayed & missed our connection"
Contra: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Pro: "My seat"
Contra: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Pro: "The crew were really helpful with people who had tight connections because of the delayed flight"
Contra: "I wish they had WiFi"
Contra: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Contra: "Inflight was better than I expected. But needs upgrading air crafts."
Pro: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Contra: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Pro: "Good comfortable seat with extra leg room. Pleasant crew."
Pro: "MCR airport Mert & Greet parking was smooth and efficient."
Contra: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
Pro: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
Pro: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
Pro: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Contra: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Contra: "Customer service"
Pro: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Contra: "Flight departing late."
Pro: "Boarding was quick, Flight on time....just a regular service and plane"
Contra: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"
Pro: ".Very much on time with pleasant service."
Contra: "Can nit find much fault fir a short run!"
Contra: "Bit cramped for space"
Pro: "Bording was good and general flight ok"
Contra: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."
Contra: "Crowded seating, wake-up for breakfast service two hours before arrival"
Pro: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Contra: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
Pro: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Contra: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."
Pro: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Contra: "Tiny old cramped plane."
Pro: "The cabin crew were pretty good. That's about all that was good."
Contra: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
Pro: "Ground staff at Manchester very helpful"
Contra: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."
Pro: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."
Pro: "Usual professional and friendly service from my airline of choice for most destinations."
Contra: "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."
Contra: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."
Pro: "I really like the spaciousness, the plug ins and general service"
Contra: "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."
Contra: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
Pro: "Crew service"
Contra: "Flight delayed."
Pro: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Contra: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
Contra: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"
Contra: "Horrible. First, we lost a suitcase. It could happen but for two days they did nothing and only told us stories (so as not to use the word lies). Within a few hours (and thanks to airline assistance) we were able to locate the suitcase. Even then it took them two days to bring it to us, two precious days off our planned vacation (7 days) At the end of the shortened vacation, we got to the chek in, and told that since the ticket I had purchased form them two months earlier was too cheap ... and since the flight was Over booked, they would take me off the plane if all the passengers would arrive. It's unnecessary to describe what I felt until the plane took off. They apologize constantly, but do nothing practical. a bae company. no me nor my freinds/family will go with KLM"
Pro: "The crew was very nice and helpful."
Contra: "The space is no longer a respectful space. Paid 32 Euros for my seat, there was not enough space, the man beside me kept jabbing me on the ribs."
Pro: "In general, it was ok"
Contra: "Yet again it was flight delay from KLM side."
I and my family got treated in an unfairly way upon check in! It was my first ever time to travel with Ryanair even though I travel 35 to 40 trips a year. I printed all paper for my trip from Dubai to London to Leeds and York in UK and then all paper for my trip to Italy incluyding PCR tests, hotels and trains. However, I couldnt check in online with confirmation email I received from Kayyak so I thought its ok I can just go to Ryanair desk on arrival to airport to check in. On arrival to Ryanair desk, the lady I spoke to wasnt professional and in fact was very rude. The minute she knew I didnt check in online she looked at me and asked me to pay £55 each to check in and when I asked her nicely to check with her supervisor if anything can be done to reduce charges she said to me "I'm the manager today and nothing you can do otherthan paying the £55 for each one of you!". I had to pay £275 for the 5 of us and when I said to her I'll send a complaint about this she said I dont care I dont work for Ryanair!. The delay she caused us to check in made us not making it to plane ontime and that made the situation even worst. I had to pay another 1100 euro on airfrance to make it to Rome. I'm just hoping that you can invistigate this case and then let me know the outcome. Kind regards, Ismat firstname.lastname@example.org +971561855581
Contra: "Ryanair announced that we could postpone the flights without any cost due to corona virus and when I tried to reach them/to change the flight date the change tax was still there."
Contra: "I was there 10 minutes from my flight because of a lot problems from airline doesnt matter and they supposed to take a flight at 15:30 my flight was delay but we arrived at 15:40 and i was thinking i lost but suddenly i saw that it was missing 10 people more and i was running like hell on it and at the gate they didnt let us to take a bus ... The funny was that the plane departure at 16:20 that was freaking out and Im never gona take that airline ! I always chose Norwegian but i was thinkkng that they have change little bit ° , in Norwegian one time they wait for me 20 minutes 20 minutes ! Ryanair is the most Bad and i feel sad if i m writing for them as well !"
Pro: "Airport security was efficient."
Contra: "Every group on plane seemed to have been purposely split up even though there were many empty seats. Difficult to book luggage on the website. They said there were strict size limits on cabin bags, but when we got to the gate they didn’t check any - we had to pay for an extra bag in hold when we could have just used a bigger bag for hand luggage. Everything was difficult. Bag drop didn’t work - we had to queue to to go to the desk 3 times and the lady eventually did it herself. Staff were polite and nice."
Contra: "Boarding in Manchester was a disaster. Scanned boarding passes, let everyone down the stairs to the apron, only for to be told to come all the way back up the strairs again because of a change of aircraft. Had to do the whole pre boarding and boarding process all over again. More interested in selling hot Panninis rather than check if we had a belt for our baby. Even after doing safety checks, they passed us and still didn’t have a belt for our baby. Only when we called them back And asked for a belt did we get one, and all this whilst the aircraft was moving. Waited over 25 minutes for our buggy bag to come out the baggage belt in Dublin."
Pro: "The flight attendants were very friendly, courteous and professional."
Contra: "Literally everything from checking in to seat and baggage is unnecessarily monetized."
Pro: "A pleasant journey."
Contra: "It was fine. No complaints."
Pro: "Nothing late again dirty plane not allowed to bring alcohol on which is fair enough but they don’t mind selling you there own"
Contra: "Everything was rubbish"
Pro: "'ve Ry quick"
Contra: "40 mins late"
Contra: "The heat, insane air con not working"
Pro: "In flight snacks were good. Staff pleasant."
Contra: "Getting through security was a stressful nightmare. I had no idea what to put where. Was just given a tray and expected to know. Signs said inhalers needed to be in plastic bag but website said meds were ok but keep handy. Threatening notices said if you get it wrong your bag will be searched and you can be delayed for up to half an hour (the inference being you could miss your flight). Vowed not to fly again although may get over it!"
Pro: "On time and that’s about it"
Contra: "Hot, cramped, slow boarding and ridiculous wait times at the bag drop in. Almost missed our flight despite getting there 2.5 hours before boarding"
Contra: "Everyone stood up the entire flight and being split up from family."
Pro: "Not much"
Contra: "We boarded on time but ended up 30 minutes late due to the staff running around like headless chickens, seemed very unorganised. Guy making announcements on the plane spoke so fast you couldn’t understand a word. Engine made a terrible buzzing noise for half the flight, so loud you had to shout to hear anyone."
Contra: "I paid for my seats and the ask me to change next to the emergency door, something that i would never choose."
Pro: "Nice and cheap."
Contra: "The window was in the wrong place so I got a bad neck trying to look out."
Contra: "Security is ridiculous, cramped spaces, long lines, dirty."
Contra: "The flight was significantly delayed because of a woman having a panic attack. Other people should not have to wait because one person is afraid of flying."
Contra: "The staff, the crew none could english well enough for anyone to understand them"
Contra: "Delayed a little"
Pro: "Crew were friendly"
Contra: "Everything. I’d rather walk than use this company again"
Pro: "Managed to sleep most of the way so the journey went very quickly"
Pro: "Ryan air crew very good"
Contra: "No vegatarian food"
Pro: "Cheap fares"
Contra: "Front boarding stairs out of use - conjestion at rear boarding Extras for check-in return journey"
Pro: "We didn't crash and I arrived at my destination safely."
Contra: "The flight was 90 mins late, we were herded like cattle onto the plane which was filthy with empty sweet wrappers littering the entirecabin, which in turn was full of crying children (whose parents appeared powerless/unwilling to comfort them). While none of this was helped by the poor weather creating epic turbulence and a near-miss with another aeroplane, I did take a flight the following day with EuroWings in identical weather which was far better controlled with less nausea-inducing turbulence so I do feel I can blame Ryanair for feeling quite sick as we left the plane. If we'd had to go in for a 3rd landing attempt, I'd probably have turned up for my meeting all covered in vomit as they don't even provide sick bags! Ryanair isn't just basic and cheap, they don't even do the basics properly. It's as though they're deliberately trying to make the experience as horrible as possible. Ryanair is dreadful. Never again!"
Pro: "Price of tickets!"
Contra: "Walking out on the tarmac to board."
Pro: "Friendlly cabin crew. Clean environment."
Contra: "Delayed flight."
Contra: "leaving later than scheduled"
Pro: "Prompt take off and easy boarding.decent leg room"
Contra: "My husband was very disappointed with the coffee and the chocolate and cranberry cake. Prices very steep too.."
Pro: "Comfortable seat"
Contra: "Flight delay and .no air bridge"
Pro: "Everything about it was smooth and easy"
Pro: "The price of the ryanair flights are great, and will probably be the reason I continue to use them"
Contra: "I am not bothered that there was no in flight entertainment, or that everything cost extra, a lot extra, like drinks (2.5Euros for a can of cola). It’s what you’d expect from a trip that only cost £14.99 each way... But, the things that don’t cost anything, the things you’d expect from any big brand weren’t there at all. Zero communication from staff about why the fliight was delayed (until we landed at Frankfurt) Zero personality from the staff. They looked unhappy, or overworked, or bored... Lufthansa, British Airways, AA, etc... all happy staff. Staff weren’t even communicating verbally... they mimed a lot of stuff... The safety breif was disorganised and they had to repeat it as the pilot interrupted... and the pilots announcements were very unclear, due to a lack of pronunciation of the words he was saying. If I was to offer a suggestion as to how this could be fixed, Inwould suggest that it has something to do with poor recruiting, low staff morale, or something similar"
Pro: "Delayed take off , arrived a head of time"
Contra: "Lack of information for delay"
Pro: "The cabin crew were very friendly"
Contra: "The queuing for boarding and the speed for boarding was bad"
Pro: "My flight was not cancelled, unlike many. The attendant refused alcohol to a very drunk passenger next to me, thank you."
Contra: "Beware: You go down 3 flights of stairs with your carry-ons, then up another flight of stairs to get on the jet (without weather cover). If you need the lift, you would need to ask in advance OR fight your way back through other boarders to ask for staff assistance. No seat pockets,"
Contra: "= sardines and quite unpleasant"
Contra: "Flight delayed, no baggage tags to put cabin cases in hold and ‘random allocation’ seats actively place people as far away from each other as possible"
Pro: "The staff were friendly, the boarding crew clear and quick."
Contra: "Late take off, shouldn't happen for a regular short haul flight, meant I was too late arriving at my final destination"
Contra: "The landing very bumpy"
Contra: "Needed more self service bag drop off terminals and better instructions on how to use them. Queue to drop off bags was ridiculous."
Pro: "After struggling with the baggage for 10 min they finally let us through and of course the bag fit."
Contra: "Made us shove my bag into the compartment and made a scene in front of everyone. I will never fly Ryanair again. Worst way to treat guests."
Contra: "Delay of flight and delayed access to car rental (made via Ryan Air). Ryan Air did nothing to help with communicating the delay to the car rental company."
Pro: "Boarding was good. Left & arrived on time. Crew very efficient in spite of the problems encountered with passengers."
Contra: "The flight was not so much Ryanair as Liverpoolair. There were hen & possibly stag parties on board who had obviously had a lot to drink , were very noisy including when the safety procedures were being announced & the crew had to constantly deal with passengers who would not obey instructions."
Contra: "Delayed flight without being told before boarding at Paris BVA"
Contra: "Everything, firstly I checked in early as recommended to find that my wife and I were not sat together. It gave me the option to change one of our seats, stating that it would only increase in cost if we select a more expensive seat. It turns out there were more free seats than reserved but to sit next to my wife (without changing hers) it was going to cost £10, no idea why as they hadn't selected her a more expensive seat. Guess what.....the exact same happened when checking in on our return journey, can't wait to board the plane in a couple of days! When arriving at the airport it is clear Ryanair are removing staff to keep cost down with no care for passenger satisfaction, you check your bags in automatically which appears a scam for over weighing your cases and charging you without having to speak to you. It coat us £10 for being over a kilo, we didn't believe we were but paid it as we thought we had no choice because no staff were close by. A couple beside us were supposedly 3 kilos over and believed this to be incorrect, they kicked off enough of a fuss to be able to go check in face to face and not pay a single penny, doesn't quite seem fair? The final nail in the coffin was the fact that at 8.45 (our supposed departure time) we were stuck in a huge queue watching people get off the plane we were due to board. No delays or hold ups had been announced yet we should have been boarding at 8.15 and told to go to our gate as normal for this time. No plain in sight and when it arrives we can't go straight on as people are getting off it! All in all Ryanair have been awful so far and I am dreading our flight home!"