Contra: "Was perfect"
Pro: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Contra: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund or a voucher"
Pro: "Baggage policy and amenities on board as well as the Istanbul airport as a connector."
Contra: "Too tight seatings"
Pro: "Slept in the flight for 5 hours and my toddler did too , was quiet in the cabin and this is the only good thing"
Contra: "Boarding they kept me and couple othee guys like seeiously 5 staff people at the gate doing nothing and you ask anyone please help i want to tag my stroller so i can board ans go on boarding line, no response only one peeson will work. the rest of the four are completely useless, i eventually told my wife to board with our daughter so they have the time to sit and prepare food etc and pull things they will need durimg flight Andi waited on this last staff person at the gate until she gave me the tag to the stroller and boarded later First meal they said either fish or beaf meat balls, i like both and no problem, but the crew said no fish anymore so you you will take beaf, OK Luckily neither my wife or daughter ate it Because after I ate it, 3-4 hrs later, I had the worst stomach pain ever and was in pain the rest of the flight and the remaining of the day after we landed FYI I ate just crackers and like all bread sandwiches all morning and was completely fine- just the beaf meat balls either not cocked or remains of non good beaf and other things- horrible food"
Pro: "The food and the selection of movies"
Contra: "No usb chargers on plane"
Pro: "Stewardess were very friendly and helpful, the food was reallz delicious. You have enough space for your leg even on Economy class."
Contra: "To long of a flight"
Contra: "Flight delayed more then an hour without anyone knowing anything about it."
Pro: "Turkish Airlines offers an experience much better than your average two-hour plane hop in the U.S. There was a full meal served, staff were kind and didn’t try to sell a bunch of extra stuff to you, and there were many choices for in-flight entertainment."
Contra: "Unfortunately, the children on the plane were really poorly behaved and loud. In addition, the flight was delayed by 1 full hour and when we arrived in Vienna our luggage (and the luggage of many other passengers) had not been sent with us. We waited in line for luggage for 30 minutes, then another line for at least 30 more minutes to report the missing bag, and we were then told that it wouldn’t arrive for another day and would be delivered to us within a 3 hour window in the middle of the day. This was essentially an entire night and day lost to a mishap that the airline didn’t even notify us of when we landed. Pretty frustrating."
Pro: "All was great, until..."
Contra: "... the person in front of me reclined their seat. That was the end of my comfort. I’m 5.11”- 1.80cm. Couldn’t watch tv, had trouble eating."
Pro: "Good service, friendly staff."
Contra: "Istanbul airport is obviously outdated and very crowded. Only one restroom for a huge area around gates 300-309."
Pro: "Comfortable seats, good food and in flight entertainment"
Pro: "Crew was good"
Contra: "Seats on the way to Istanbul were extremely small. One of them was broken and did not recline. Food was not good."
Contra: "crew was so helpful"
Contra: "On the registration checking in in Boston Logan Airport they did not tell me that I as an american citizen must have a visa. After arriving to Turkey they refused me to get in and sent me back to the states. I want refund all my expenses on this trip."
Pro: "Everyone we encountered was friendly and helpful. They fed us and gave us blankets and pillows and slippers. They were lots of movie and tv choices. It was a very pleasant experience."
Pro: "I bought a ticket for three persons: my wife, my daughtet and me. I am Nigerian, my daughter American, and my wife's Turkish. However, because of the diplomatic row between Turkey and the U.S., my daughter was refused entry into Turkey. Turkish airlines' policy was to refund the ticket of any American caught in this row. They said they will refund my one month old daughter's ticket. However, my wife and i will not receive a refund. We bought the three tickets together. Our ticket numbers ended in 235...51, 235...52, and 235...53. However, they will not refund our whole money by cancelling the ticket but only that of my daughter. So this is the question: Does Turkish airline want me to leave my one-month old baby in the U.S. and tavel with my wife to Turkey? What kind of parents will we be if we were to abandon our daughter to take a trip to Turkey. Even, the people in Turkish airlines will judge us evil parents, yet that was exactly the only option they gave us. Lose your daughter or lose your ticket money. They will not even just change our iternary or give us another destination we suggested without penalties which are almost 3/4 of our initial ticket price. They just made away with our money. You cannot say, 'We are cancelling tickets for American citizens' but make no exception for parents of infant citizens. This is the height of criminality. So, me and my family couldn't take the flight and lost $1500. We had to buy another ticket by airfloat to get to Georgia. But Turkish airlines refused to even contact us on the refund for my daughter. A truly criminal enterprise."
Contra: "They had a vague refund policy for Americans, forgetting that American infants can also have none-American parents who are as much victims in this as the American infant. For them to be myopic and keep repeating talking points of their refund policy is unfortunate to say the least."
Pro: "Good service everywhere"
Pro: "Boarding was smooth. Staff friendly. Great selection of movies."
Contra: "Dinner was really poor experience. However I guess it is a matter of taste (pun intended)."
Pro: "food was good"
Contra: "wifi was announced but did not work"
Contra: "Comfort, service, food"
Pro: "Great crew and food"
Contra: "Seat comfort/space"
Contra: "Crew were rude and everything we asked for was an issue like we didn't exist not sure if they had a problem because we had a baby with us"
Pro: "Window seat, decent selection of movies / shows."
Contra: "VERY small seats. Staff not very attentive."
Pro: "Crew members were nice People were good at check in as well"
Contra: "It was ok but room to improve everywhere It's matter of process where it may help to choose international standards rather than follow ones preferences"
Pro: "Comfort and boarding was well done, comfort is really good"
Contra: "Crew was little bit nervous and not nice all the time!"
Contra: "There was not enough milk while they know there is alot of kids"
Pro: "Food, service, comfort packs."
Contra: "Horrible customer service. We paid in case of change in flight plan .your airline said no money back."
Pro: "The seats was comfortable"
Contra: "The price was good"
Contra: "not all the crew spoke English"
Pro: "We travel and used different airlines but Turkish airlines is one of the best."
Pro: "The flight was good. The food was good and the air hostesses were courteous. There was fair leg space in the economy flight and entertainment was also good. However, the negatives far outweighed these positives."
Contra: "The layover arrangements were a shame. No proper accommodation was provided despite having over a 24 hour wait period. I along with other passengers were stacked in dorm style non barricaded rooms in 1.5ft wide beds like animals. It was in total poor taste. Half the Turkish Air employees I approached at the Airport for help with directions and clarifications were dismissive to the point of being obnoxious. Walking through the airport, all I could think was what a disorganized and hard to navigate airport it was. It was an unpleasant experience and I will never recommend Turkish Airline to anyone. It was my first Turkish air, and it will be my last."
Pro: "The Air hostess are aware of what they are doing, they can manage extra requests from different people."
Contra: "The workers at the boarding they don't have good language to new people they think every one should know every thing about Turkish schedule and other information, It is a little bit strange to have no where to sit at Instambul Airport while having wheel chairs for sick people after bringing them at the waiting place where do you think they will be sitting."
Pro: "good selection of movies free drinks"
Contra: "food was not too good"
Contra: "Delayed a couple hours."
Pro: "Almost everything. Food ..."
Contra: "Was great overall."
Pro: "Flight was great overall, but the one piece that I'm hoping is not a repeat is the overly frequent reminders, especially since this was an overnight flight."
Contra: "Too many redundant and unnecessary announcements"
Pro: "I liked the food"
Contra: "Seats were very uncomfortable, the entertainment screen haven't changed since 2001 i guess; very bad quality, and it broke down at the middle of flight."
Pro: "The food was excellent on this airline. The service was great. I recommend this airline."
Contra: "Sadly the airlines treat us like cattle now the way they squeeze us in like sardines in their non-adjustable seats. This appears to be true on all most airlines."
Contra: "Yolculuk genel anlamda iyiydi fakat bagajim kayboldu. Thy gibi bir kurumda bagaj kaybolmasini anlayamiyorum. Tum guvenimi kaybettim."
Contra: "The flight left very early, without prior warning, so that I almost missed it, despite arriving at the gate at the designated boarding time! The breakfast was also barely edible, which was a surprise as the other times I have flown Turkish the food has been delicious."
Pro: "nice large screens for entertainment."
Contra: "the cabin temperature was too warm making the flight rather uncomfortable."
Pro: "My check-in experience was very bad. I was doing a business class check-in which was not at all a "business" class experience. The agent was very inexperienced and rude."
Pro: "Nice flight. Great movie selection."
Contra: "I'd like more leg room and tastier food."
Pro: "The food was perfect!"
Contra: "Neither of my flights had working TV screens on my seat."
Pro: "Arrived early, nice bus. Class lounges"
Contra: "Friendly flight attendants, more comfort . Better food. Faster service"
Pro: "I enjoying having an aisle seat plus two empty seats next to me. I appreciated that you are conserving plastic cups. Keep up the conservation!"
Contra: "All of our luggage was lost and did not arrive in Prague"
Contra: "Tv screen didn’t work very well. ( picture was fine but the function buttons were terrible)."
Pro: "The crew on the jet were fine. The entertainment was good too."
Contra: "The crew at checkin we’re pretty awful. They were rude and not very helpful. I witnessed 3 customers have poor service in front of me and then they weren’t helpful with me either. The plane changed and I had paid for a seat and I lost my money and the seat I paid for and was never notified."
Pro: "Cuteous service"
Contra: "Seats were to close together, nomlegroom, impossible when set in front reclined. Breakfast food meager."
Pro: "Great service and timeliness."
Contra: "I wasn’t offered earphone headset so I could not enjoy entertainment."
Pro: "Seating space was fair"
Contra: "Too hot"
Pro: "Staff, very good."
Contra: "Space for sitting and functioning. Flight monitor not functioning."
Pro: "Sandwiches seeved"
Contra: "Plane was 1/2 hr late due to computer issues"
Pro: "The staff was friendly and professional"
Contra: "The seats were too cramped, no chance to sleep on an overnight flight. In fact my back was quite sore from being cramped in the seat with no leg room and no under seat room for a small backpack. I’m only 5’2”"
Pro: "The cabin crew was very friendly and professional. The food was good too. The flight was right on time."
Contra: "Break between the 2 flights of mire than 6 hours."
Contra: "I wish service could be a bit faster. Due to turbulence our second meal could not be served at all. Not sure why the passengers were not served as they were seated. Some passengers were served, some didn’t get served at all. It was a long journey coming from Boston. Imagine arriving home after 1 am without any food."
Contra: "Very little leg room, when perso in front of you reclines it’s impossible to open table"
Pro: "The flight was fine. However, because of a potential snow storm in Boston for 3/21, the flight with Lufthansa was cancelled. We were switched to TAP Portugal for the 22nd. When we arrived at Logan airport, we were told by TAP the flight is overbooked, but there is a chance we will get seats. We did get seats at the last moment, always kept abreast by TAP representatives. The flight was a non-stop flight, leaving at 6 PM arriving by 6 AM, far better than the connections with changes the day before."
Contra: "Comfort was good because flight was not full and I didn't have someone sitting next to me. Otherwise the seats are too cramped and crowded in Economy. Also had to call to find out if I had to pay for seat assignment. Couldn't find information on website. Had difficulty finding correct phone number and getting through to customer service."
Pro: "-Flight attendants were wonderful, courteous, and attentive to all. -The pilots kept us informed of the status of the flight -The flight departure and arrival were on time as promised."
Pro: "Like food and stagf"
Pro: "If you want to improve you need more staff to service massive numbers of travellers."
Contra: "Most of it okay except add more toilets or arrange a proper way to deal with large numbers of travellers"
Pro: "Comfortable seats; food was adequate"
Contra: "Seats seem a bit close to one another, with little knee room"
Pro: "High quality service, attentive flight attendances, as always on Lufthansa."
Pro: "Crew was very nice, easy boarding"
Contra: "Horrible food, very small, cramped seats. The cabin was extremely cold, even with my jacket on."
Pro: "Very smooth flight, great service. Chose the first row in economy which had tons of legroom. Connected in Frankfurt, very easy connection."
Contra: "Passport control in Frankfurt doesn't open until 530a so we all had to wait in line. The TV monitor was not as sensitive and would fall easily downwards sometimes."
Pro: "It was one of the best flight experiences in my life. Flights on time and suitcases delivered immediately."
Pro: "Nice plane. On time, excellent service, great entertainment options. I almost always fly Lufthansa as it’s the best value for the price."
Contra: "Staff wasn’t particularly friendly, seats were the most uncomfortable ever"
Contra: "Stroller damaged by cargo people"
Pro: "There was nothing I liked. The walk was too long at Frankfurt"
Contra: "My granddaughter of 3 years had painful ear block and the crew was so unfriendly about it unlike other airlines that try to offer remedies."
Pro: "On time, friendly crew, efficient connection."
Contra: "Food was below average - even considering discount tourist class seat."
Pro: "Pleasantly surprised by the leg room for economy class--albeit I'm of small stature"
Contra: "Being on-board at the gate for an hour, due to a technical issue not meeting flight captain expectation"
Pro: "Comfort, food, service - all were superb."
Contra: "Can't think of a thing."
Pro: "Perfect service from crew members. Comfortable seats. Wonderful pilots!"
Contra: "Cramped boarding area."
Pro: "Comfortable seating so it was easy to sleep. It was a night flight and I spent most of this flight, eating dinner and breakfast and sleeping. Great cabin attendants who accommodated every need without being requested."
Contra: "The check in and boarding at Logan airport was horrendous. The gate attendants didn't provide the same quality of attention and information that the inflight crew did."
Pro: "The in flight entertainment was good and the crew was very nice, my flight was early and the boarding was very efficient. The meal was simple but good and warm. The plane was very new and clean."
Contra: "The seats could've been wider with more leg room, I ended up slightly squished for my flight which was from Boston to Munich"
Pro: "The check-in and boarding was fast, easy, great. The crew was very nice and good. The overall service was excellent."
Contra: "the food was on medium level compared to other airlines."
Pro: "Everything was perfectly on time. Pilots were excellent and crew very attentive."
Contra: "Food was ok"
Pro: "comfort, crew"
Contra: "long delay which made me miss my connecting flight, poor choice of on-board entertainment"
Pro: "On time"
Contra: "They ran out of food choices, so I had to go with mushroom pasta."
Contra: "And packed in like rolled up silk undergarments."
Pro: "Food wine and professional courteous staff. So much nicer than American airlines"
Contra: "A large airport with gates very far apart...connecting flights booked too closely together! I got to gate for next Lufthansa flight and was denied access"
Pro: "Dinner was good fairly interesting and wholesome. I appreciated having real silverware, albeit only 3/4 of normal size. But for an 8:35 flight, most people would have already eaten. In contrast, 'breakfast' was a muffin, small cup of sliced fruit, and a granola bar. For a flight leaving at 8:30 pm and arriving at 10 AM, I would think breakfast, not dinner, would get the emphasis. Did get some free wine with dinner."
Contra: "$35 bucks per flight leg to reserve your seat seems rude and harsh. THey don't tell you til AFTER you book the flight that seat selection is extra - spendy extra... Rude."
Pro: "Overall the flight was mostly fine. It was a huge plane, but boarding and exiting were efficiently handled by the crew. The seats were comfortable and there was sufficient leg room. Meals were totally acceptable for an international flight, and the complimentary booze was immensely appreciated."
Contra: "My biggest gripe, however, was with the malfunctioning entertainment system directly in front of my wife's seat. The screen intermittently flickered on and off, and would go black for long streches of time. Kudos to the attentive crew for trying their best to fix the device during the flight, but their efforts did not solve the problem. It was disappointing not to have a working entertainment system for such a long international flight--it would have made the experience much more comfortable and enjoyable."
Pro: "The service was very good throughout the whole trip."
Pro: "A new plane, the service was good."
Contra: "The crew was not friendly. The cabin temperature was set very high (~75f or higher) the entire flight without any individual vents for airflow, so that many passengers were uncomfortable and sweating during the flight. The food provided was poor quality (for the meal, I chose chicken which was boiled pieces of chicken without any flavor - I feed my cats better!). I will try and avoid flying this airline in the future at all costs."
Pro: "Cabin Crew was very pleasant and supportive of families with children"
Contra: "The seats are designed for individuals who weight less than 100 lbs and no taller than 5'5". Granted, this was an economy seat. However, I should be able to sit in a seat without the seat in front of me literally 6 inches away from my face. I have traveled internationally countless times, but never have experienced such an uncomfortable flight. I will never fly with Lufthansa internationally again.not because of the crew, because their head office insists on squeezing every inch out of their planes without regard for passenger comfort."
Pro: "Easy boarding, except for delay leaving Munich. Crew was very accommodating, saw to every need I had. Entertainment made the 8 hour flight seem to go by faster."
Contra: "Food was not tasteful or enjoyable."