Contra: "Flight delayed and I missed connection"
Pro: "There was a good amount of leg room and the seat reclined to a comfortable position to sleep."
Pro: "The large amount of entertainment to choose from was very nice."
Contra: "Timeliness and comfort in seats could be better."
Pro: "Very friendly, helpful and communicative crew."
Contra: "Only complaint: the touch screen on the seat back was oddly unresponsive and this made it a bit difficult to interface with the various in-flight entertainment options; the streaming music in particular."
Pro: "Great crew. I love Lufthansa. I just wish there was more room for my legs."
Contra: "More leg room!"
Pro: "crew wasn't friendly, seats are very narrow and uncomfortable"
Contra: "FOOD WAS DISGUSTING !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
Contra: "Flight delay for 4 hours due to airline maintenance. Missed connection. They also messed up frequent flyer credit and very leather support in Frankfurt for connection. 2 agents only for plane all of people with missed connection. Lame meal allowance."
Contra: "More tasty food."
Contra: "The Soviet Union wants its airline back. This was perhaps the RUDEST airline experience I've ever experienced. I was at Frankfurt (FRA) airport waiting to board Air Moldova Flight 864 to Chisinau (KIV). Due to a delay caused by Frankfurt security (and no fault of my own), I was delayed in reaching the gate. Since it was past my boarding time, I grabbed my bags from the conveyor belt once past security without having time to repack. I arrived at the gate and the extremely rude Air Moldova gate agent on duty yelled at me and demanded that I give her my boarding pass. When I told her I needed to pack, she yelled that there was “no time for that”. When I searched for my pass, she again yelled and said “NOW!”. When I told her that it was not my fault that I arrived late since there was a delay at security, she said “Not my problem!”. After she checked my boarding pass, I tried to repack and she again yelled “There is no time. Go to the bus NOW!” I once again told her that it was not my fault I got delayed and she again yelled “NOT MY PROBLEM”. In addition to rude employees, the airline is clearly in violation of safety regulations. The safety card in the back seat pocket was written in ARMENIAN – and Armenian only, thanks to the plane having been leased and Air Moldova not appropriately changing the safety cards. How did they expect people who read Romanian or Russian (the local languages) or English to understand it! On top of that, the plane was easily 20 years old or more and dirty. If they can't even keep a plane clean or have the appropriate safety cards, what else are they not maintaining. Do not fly this terrible airline!"
Pro: "I like my trip - good service, good food (vine, whiskey :-) )"
Pro: "Lufthansa is a great airline. My problem is Kayak, who sold the tickets to us."
Contra: "You, Kayak, sold me economy tickets. When I checked in online I saw it for the first time that our tickets were Economy Light. So even though we are Frequent Flyers, we payed $220 for three checkin luggages. I intend to dispute this case."
Pro: "Plane and service was excellent"
Pro: "Friendly staff!!!"
Contra: "All good!!"
Pro: "The flight was smooth and the flight attendants were very polite and helpful. It was a great experience"
Contra: "The bathroom was a bit smelly"
Contra: "The flight was delayed twice and the gate was changed..."
Contra: "Late noisy too many children slow boarding"
Pro: "The crew was very friendly."
Contra: "1. There was no beverage service before the meal - that's new to me (travelled 4x around the globe, mostly with LH 2. It took 3 people to open the meal seal with the plastic knife ... 3. You need a written contact with your neighbor about the foot placement - space is so narrow, you need to take turns if you would like to come off the plane without back injuries 4. New custom: serve coffee AFTER breakfast 5. Nobody walked around with water or juice between the meals - you had to wake your neighbor since climbing over someone is no longer possible [either] 6. If you have 2 beverages on your tray and your neighbor needs to get out, you need a third person to assist (impossible to get out of your seat with 2 beverages in your hands (we tried it!) - just too narrow (even for a European Teenager) 7. It was not clearly visible who boards where. An Economy couple standing patiently in line at the Wong boarding line was sent back to the end of the long economy line - although NOBODY was in the business line"
Pro: "Boarding was fast. Lots of bathrooms."
Contra: "wifi was really bad, and they said that's how it is poor choice of movies cramped seats poor food choices"
Pro: "Crew was pleasant."
Contra: "Premium economy upgrade not worth the price! Wheelchair service ordered but NOT provided In Frankfort!"
Pro: "It could be better, the flight attendance one of them was overwhelmed and I could feel her attitude, although she made an accidental movement on my foot she never apologized. And her eye contact was very aggressive as if she would use words. I tried to save the moment, and avoided all further interactions. Not even to look at her, or accept even a single glass of water. She did past through my area and again she was stocked with her cart, and she thought is was my foot again. When she realized that this time was not my foot, (which in the first time it was and she kicked my knee with the speed of her movement and I was not aware to save the moment) nevertheless, the second time and for the rest of my trip I was so careful that it did not happen again. But it happened one more time, but not with my foot. although she thought it was me. She looked at me again with a very bitter-eye but when she realized that the problem was not me she looked at another way acting as if she didnot understand what was going through her mind or my mind."
Contra: "The attidute is what I try not to get involved. I am on the air, traveling, and I don't like to experience any negative feelings from no one. I am consciously aware not to give any reasons for any form of unacceptable behaviors either with or without evidence. I WILL NOT EVER AGAIN, travel with LUFTHANSA just because of the way they treated me in my case which I travel always with my emotional pet, and this time they gave me a hardship and I had to travel without Logan. and additionally to this, I had to accept that flight attendance wordless aggressive behavior. Which in my opinion, I believe she could say I am sorry, and not looking at me as her worse enemy. Madness. She honestly needs a psychological evaluation."
Pro: "Good aircraft, great crew"
Contra: "Flight was 3hrs delayed due to late arrival of the aircraft"
Pro: "Efficiency and level of care, quality of food and drinks, not to mention the entertainment on Lufthansa Airlines!"
Contra: "Nothing to write here, whole experience was excellent!"
Pro: "Had a very comfortable journey. Nice and friendly crew. Amenities at Frankfurt were excellent."
Pro: "Everything was on time, the flight crew was unbelievably friendly, and the flight was empty which made it comfortable and very relaxing!! Highly recommend."
Pro: "Staff is super friendly and works hard to accommodate your needs. This flight also so happened to be empty so I got to lay down and nap haha."
Contra: "Nothing. Everything is great. I'm just writing these words so my review hits 50 characters."
Pro: "Lufthansa is amazing!"
Pro: "2 hours delayed in Munich"
Pro: "The service and the air hostess were very nice and kind"
Contra: "The chairs are not comfortable at all :("
Pro: "Good things: 1. The boarding process is very great. The staff doing check-in is very professional. 2. Food on the plane is good, I choose beef stack."
Contra: "Things I don't like: 1. My seat was the 1st-row aisle seat. OMG, the seat is extremely small, my legs were very very uncomfortable. I would rather sit another regular seat instead of the 1st-row aisle seat. Usually, I sleep on the plane during whole flight, but this time I could not sleep at all. 2. There was a curtain which separates the business class and economic class. As the 1st point, my seat was the 1st-row aisle seat, so the curtain hit me every time the crew went through the curtain, which is extremely annoying. 3. The Entertainment screen is so difficult to use, either hard to touch or so slow."
Contra: "Flight was overbooked with many.people being on standby. The crew at the gate was unhelpful making entire experience more streafull than necessary without clear rules how the seats will be assigned (whether we should wait in line or they will call us by names). The flight was 2h delayed in NYC because of the mess at the gate coating me a missed connection to Denmark (not that it was necessary have Lufthansa put any effort in speeding up.my transfer like pick up at the gate, gate information before I left aircraft or even as I approached a desk I. Frankfurt as the conneecting flight was late too). On top of that mess I have not gotten my speciality meal and eintertaiment system was malfunctioning the entire flight. Crew could not be bothered with bringing over water and didn't exactly respond to call button."
Pro: "I loved the ample number of bathrooms and their cleanliness. This was hugely important to me and would be reason enough to choose Lufthansa (and not Swiss Air) again. The families-first boarding made our flight much more pleasant than we'd expected. In all my travels, it's rare for me to have two pleasantly astounding experiences in the same flight. Thank you for your improvements of bathrooms, Lufthansa!"
Contra: "Other airlines have flight attendants who are a bit warmer and more responsive to children. That's one area where Swiss Air came out on top."
Pro: "Crew was friendly. Received very filling meals. Free movies available for watching."
Contra: "We sat on the runway for over an hour with no explanation as to what was happening. At least overall, we only arrived half an hour late."
Contra: "Waste 3 hours in connecting flight."
Pro: "Entertainment and staff were great"
Contra: "It wasnt comfortable and i wasnt able to sleep at all"
Pro: "The first leg of our flight came in late, but the staff at the airport already had someone waiting for us by the gate to escort us to the connecting flight. And the staff was extremely organized and transported our luggage so that it made it to the final destination with us. All this happened in under 30 minutes. Great service"
Contra: "Not enough space in between seats"
Pro: "The stewards did their jobs well."
Contra: "Our departure was severely delayed due to airport and aircraft crew errors. This meant that I missed my connecting flight in Munich, had to endure an extended lay over, board an extra flight to Budapest and endure an even more unbearable lay over there before being able to reach my final destination in Athens. I paid for a one-stop flight and have ended up having to endure a two-stop flight with extended lay overs. I feel completely cheated out of my money and overall have had a terrible experience."
Pro: "Good staff, comfortable seat"
Contra: "The transfer from one Lufthansa flight to another"
Pro: "Handling crew was great . Seat was comfortable!!! Meal was very good and tasty"
Pro: "Food service , steward-ess were personable, seats were comfortable, good leg room,"
Contra: "Very few good Obie's to choose from."
Pro: "I had a very short (perfect timing) stopover on my way to Bucharest."
Contra: "Dirty plane, apparently not cleaned from the previous flight, since there were crumbs everywhere on the floor.... Unfriendly crew, non accommodating, not helpful, or not even following on questions/ requests from passengers. I don't expect a luxurious meal for an economy class ticket, but the food could have been better ( and it is - with other airlines). Some fresher bread - and more eatable - would have been very good. The movie selection was poor - only old, badly rated movies. I know it can be way better than this - with other airlines. Overall I was unpleasantly surprised - very surprised."
Pro: "J Lufthansa , this was my first flight with your airline and `i am glad to say that it was an excellent experience.\The crew was superb and the comfort of both the regular coach and coach comfort was excellent. `I would highly recommend you and will return as often as possible."
Contra: "My son Adam is in Mekele Ethiopia having flown most of his journey with Lufthansa. For two days now, his luggage with his nebulizer and asthma medications has gone missing and not ONE person at Lufthansa is willing to help on their end. Since his last leg was with Ethiopian Airlines, Lufthansa is unwilling to help in any fashion or form in helping to track the luggage that flew with them over two flights. They DENY they have any responsibility to help because it's not their "policy." They wouldn't even look into their computers to see where the luggage was last seen. I am so angry that "policy" is more important to Lufthansa than actual human caring about their passengers."
Pro: "All went well. On time boarding n arrival. Smooth flight n landing"
Pro: "Every aspect of flight was great....and the amenities like real china, glassware and utensils, individual video screens with a lot of options, helpful and friendly staff from counter to crew made my first international flight memorable :)"
Pro: "Prompt boarding and takeoff, good space, comfortable seats, good food."
Late! I missed my conection fly !!!! Horrible !!! Im not recomended !
Rude customer service, then lost my bags and my moms bags. She is ill and I'm stuck with out her meds or anything
The crew members were very rude. One of them literally pushed me and yelled at me for trying to get my baby's bear she forgot in her seat while exiting the plane. The food was very bad. Will never ever book with this airline again.
Pentru mine totul a funcționat bine… chiar foarte bine
This was a code share operated by United with a 787. Don't care for the herringbone 2-2-2 seating in business, many other carriers have gone to a 1-2-1 which is better. Food wasn't much better than economy but what really counts is lie flat seats.
Pro: "Seat was very comfortable. Crew was great."
Contra: "Flights were late for more than 20 min. in both directions. Almost missed connecting flights in both directions. Had to pay for the luggage at the airport (luggage was not included in my ticket). Flight to my final destination was cancelled (first it was delayed, but I did not know that untill I got to the gate) I was diverted to other country (by other company), had to pay for hotel and taxi, missed almost two days of my vacation. On my flight back home, they have lost my luggage... hope they will find it. Now I am trying to get refund for cancelled flight, hotel, taxi, food... I will never fly with this company by my own choice any more!!!"
Contra: "They lost our bags, twice! We had 4 pieces of luggage that were checked together. They flew out of the same airport we did. They lost 3 out of the 4 bags, but assured me all 3 were on the very next flight. The next flight came in but only 2 more had been put on that flight. Still waiting on 4th..."
Contra: "The crew kept the temperature in cabin at 26 or 28 degrees Celsius. Whole trip felt like being in the oven. I will NEVER EVER FLY AUSTRIAN AIRLINES AGAIN."
Contra: "Short flight but not quite comfortable seats."
Pro: "Clean and new planes. On time."
Contra: "On the transatlantic flight the crew was unattractive and somewhat rude. They skipped our entire row serving morning refreshments and then complained and tried to shame us all for calling them back. Food quality was on par with Alegent Airlines. We even got charged for one piece of checked luggage 46lb on a international flight. That was a first!!!"
Pro: "Good experience, service was good, and attendants were courteous"
Contra: "Austrian airlines did not even notified us about cancellation."
Pro: "Fast flight , friendly staff , ok food"
Contra: "I couldn’t push my seat back and because of that I was awake the whole flight (night flight)"
Pro: "Liked all except the food"
Contra: "Did not like the food. I specifically selected vegeterian meal however was served vegan meal which I did not enjoy"
Pro: "The crew was superb. Extended leg room seats had a lot of legroom. Good wines, decent dinner."
Contra: "Very strict carry on policies, much strictet than US carrieers, primarily by weight. Known traveler numbers (Glibal Entry) were not askrd at the time of online check in and ad a result, TSA Pre didnt show up on out boarding passes. Agent at the counter coulsnt dix it euther. Surprisingly, very disappointing breakfast."
Pro: "Movie selection was good."
Contra: "I could not reserve seats via Kayak, through whom the flight was booked. I paid extra for seat reservations, about $30 for a plain economy seats, to Austrian Airlines."
Pro: "Flight attendants were friendly, courteous and helpful"
Contra: "Always an issue getting in/out of planes at Frankfurt. It takes a long, crowded bus ride to the terminal."
Pro: "Great staff, good meals, snacks, and drinks thru the entire flight."
Pro: "Friendly staff with great service"
Contra: "I didn't like that I paid for a ticket months ago and checked in my bags and then was told that there's no room the plain is full"
Pro: "Nice clean Airplane, good choice of entertainment. Food OK (except breakfast) but not great (coach class) Crew friendly, on time."
Contra: "The muffin for breakfast as the only choice at the end of the flight is a joke: superloaded with sugar, chewy, artificiall taste. Most of the passengers sent it back. This has not improved since my last flight with Austrian in March 2018. The one reponsible for ordering such junk should be punished by having to eat the muffin himself. Sorry!"
Pro: "The flight was short and got us there"
Contra: "This was not business service. The seats were uncomfortable, virtually no leg room."
Pro: "the flight missed my connection and they were AWESOME in handling it, getting me on a Swiss Air flight. That flight also missed its connection and Swiss Air took great care to put me up in a hotel. They made a frustrating situation so much smoother!"
Pro: "The cabin and gate crew provided a very friendly atmosphere. At the gate, the staff were very efficient in getting passengers on board despite the 20-30 minute delay. During the flight, attendants did a good job making sure meals were on time and drinks were offered often."
Contra: "Since the plane clearly came from another destination, the cleaning crew at Vienna International Airport could have taken some more time to vacuum the floor and wipe down the surfaces in the passenger cabin of the aircraft."
Pro: "Direct connection"
Contra: "Meal is horrible"
Contra: "Flight significantly delayed so as to almost miss my onward flight to SFO."
Pro: "Vino in Plastic cups from 1L"
Contra: "Could Food"
Contra: "Not having an opportunity to serve water because it was time to prepare for landing"
Pro: "The flight was basic service to get me from one place to another. It was completely average and not quite the Austrian service I have previously known."
Contra: "See previous comments"
Contra: "A poor choice of video/film/documentaries. Limited and uninteresting."
Pro: "The air crew service"
Contra: "1. No option to pay for a second luggage; the company website very unclear about the luggage policy; no contact information as well as no web payment service; days before my flight, spent a lot of time and efforts to know that I could pay for a second luggage at the airport on my departure; 2. Paid $120 or so for the second luggage!!!??? After decades flying Austrian I will try switching to your competitors."
Contra: "I can not afford first class tickets..."
Pro: "I will never travel with Austrian airlines again"
Contra: "My flight was cancel,then they transfer me to swees airlines they checked me in they took my luggage and then they told me I can't travel coz I can't make 2 stops inside the Europe. I have to wait 1 hour and 30 minutes to fine my bags . I went back and forth from terminal 1 and 4 many times.The changed my flight to turkey airlines and I wait 9 more hours at airport to check in again. Terrible experience ☹️☹️☹️☹️☹️☹️☹️☹️☹️"
Pro: "My wife And infant son we're flying out and when I got them there ticket I asked if they had any available seats with leg room and he said there was nothing available but the best he could do was aisle. When my wife n son went to board on the Stewart or stewardess told them that they are not sitting there and that they will be flying first class today. When my wife landed n told me I was extremely happy that they saw her with a baby and gave my wife n son that option to sit in first class then be tied up in economy and no so comfortable. I greatly appreciate the hospitality you have given my wife n son. Thank you Filip"
Pro: "Boarding was easy. We took off a bit late, but landed on time. Staff was responsive."
Contra: "Mediocre breakfast. Entertainment wasn't great."
Pro: "The crew"
Contra: "The food and the boarding at Vienna airport"
Contra: "We flew from TLV to Skopje via Vienna. None of the flight were on time and there was zero communication about the flight status. We arrived to the gate to start the boarding and they just told us wait here for 15 minutes. After 15 minutes we were asked to wait another 20 minutes. Only when we missed the take off time by 10 minutes they bothered to update us and inform us that the flight is being delayed in 2 hours."
Pro: "This isn't really the flight, but see below for lack of personnel at Vienna airport to help locate gates after our flight arrived very delayed. I was running with a cane, and getting very upset when an airport employee with a cart asked if he could help. He took me to the gate I thought was for my flight, but it was for a DIFFERENT flight to Zurich. He calmed me down and drove me to the correct gate, talking the agent there to make sure it was the right one before he left me there. I wish I had time to get his name because he was very kind and helpful and I don't know what I would have done without him - wouldn't have made the flight, that's for sure. (He was in vicinity of gates F 3 - 13 on Sunday June 11 approximately 5:15 - 5:30pm Vienna time, if anyone wants to know)"
Contra: "Our flight was delayed almost one hour. Even though I had only one hour between flights, I was told (in Split) that all flights would be delayed, so no worries. On the plane, they gave information for some flights; for the rest of us they just said, go to your gate (for connecting flight) as quickly as possible. Flight landed at 5:05pm. When I walked out of plane (I was using a cane; recovering from broken ankle so have some trouble walking distances), there was no board with flight info, just immigration. Finally I saw a flight board, and had 10-15 minutes walk still. Also, signage wasn't great. I called after an Austrian Airline flight attendant who was also leaving, but she never heard me. Finally I found the right direction, still had security to go through. I was running with the cane (not good for my ankle). Essentially there was no help. Until a man driiving one of those carts helped me - I write about him above in what I liked about the flight."
Pro: "The food was very good! And the movies you could choose too."
Pro: "Comfort seat. Good mouvies"
Contra: "The aircondition was to high. I was almost frozen."
Contra: "Thay did not let us in the plane because they changed the name order on the ticket"
Contra: "Flight cancelled morning of the flight and our direct flight on Austrian Air turned into a flight on Lufthansa with a layover in Munich. Not pleased with their handling of the situation and their very blasé customer service"
Pro: "The coffee was excellent. It was like something from a fancy coffee shop, not a plane"
Contra: "Chicken w mashed potatoes plus potato salad? Too much potato in the dinner meal"
Contra: "Flight was canceled and I was rebooked to another airline. Terrible customer service too, polite and sorry, but only repeating their statements over and over again."
Pro: "We appreciated the upgrade to business as we are frequent travellers on Austrian; the flight attendants were very patient and kind with our children"
Contra: "Food too salty; would've liked to see English subtitles for German language movies"
Contra: "I can't believe they charge extra to reserve a seat. Just charge an honest flight."
Pro: "I like the service,was great, flight was smooth,great team!!!"
Pro: "Nice flight..friendly staff, tasty food, and on time arrivals."
Contra: "I did not like vendors at the Vienna airport charging me 2 dollars U.S. for 1 Euro. When checking the exchange rates the next day it was $1.15 per Euro.. I feel taken advantage of paying $44.00 U.S. for a snack that was 22 Euros. It happened again with another vendor there..$6.00 for a 3 Euro small bottle of water."
Avionul, fiind foarte mic (și, probabil, vechi), senzațiile au fost nu tocmai plăcute - îmi părea că suntem frunză-n vânt. Majoritatea călătorilor au avut stare de disconfort, din momentul decolării până când avionul a ajuns la o înălțime unde s-a putut stabiliza...
Pro: "The check in was very rude and moody for no reason. He was not accommodating with the seating arrangement"
Contra: "Ask the staff not to be so moody for no reason at all."
Pro: "Crew super"
Contra: "food, seat. In general the whole aircraft is not convenient"
Pro: "Brought me home in an hour"
Contra: "Delay again"
Pro: "Short flight."
Contra: "When the passengers walked into the terminal building from the tarmac in Otopeni Airport (Bucharest), BOTH wings of the double door could have been open! Only one was. Otherwise flight was fine."
Contra: "This flight seemed very chaotic at the beginning. It was late. When we boarded it seemed uncomfortably hot inside. The stewardess doing the flight announcements talked very quickly and ran everything together."
Pro: "Nothing. The plane was not clean, seats were awful, the crew was noit happy to be working that day"
Contra: "The Bucharest Airport is like an overcrowded cattle barn with 10,00 cows. It was a wild zoo. No real lines - just push your way in. The baggage drop was like a comedy skit - it you use this airport be prepared for chaos, not many signs and procedures that were old in 1890."
Pro: "Finally not much delay Double coke with ice"
Contra: "Still some delay"
Pro: "Very bad expirience they btoke my laggage and 2 laggage come one day afrer"
Pro: "Even if it’s August, there was no delay."
Contra: "Because it was very crowded and hot, we had to wait a little before getting out of the bus. The aiplain was a little bit old and looked dirty."
Contra: "DO NOT FLY THIS AIRLINE they lost my luggage and WILL NOT ANSWER THE PHONE not sure if I'll ever get it back. Worst customer service ever."
Pro: "Flawless process! Great customer service!"
Contra: "Arrival of baggage on the carousel."
Pro: "Good crew, attentive, courteous, communicative !!"
Contra: "Have the screens work ...."
Contra: "The departure could have been on time"
Contra: "Everything could be better, lost the second connection to Cluj"
Contra: "Lots of turbulences at landing, due tonthe heavy rain."
Contra: "Not so many movies"
Pro: "Crew was very good, professional"
Contra: "You should look for a proper bread,better sandwich and a healthier desert."
Pro: "seats were confortable"
Pro: "entertainment was good"
Pro: "as if we were at the beginning of aviation"
Pro: "The whole process was very enjoyable in the flight was really nice I loved it"
Contra: "I am not used to going through Baggage Claim and then checking in again at airports but after I figured it out it was ok"
Pro: "The plane was fairly new and, for such a short route, quite big (but I guess that was just due to the increased number of passengers, as almost all of the 180 seats were booked)"
Contra: "Almost 3.5h delay, no reason given, a mere croissant offered during waiting time, no transparency about additional delays (it was just 2.5h, initially). Also, despite the aircraft being newer than most Tarom planes, it was cramped, with very little leg room, very cheap trays and no storage space on the back of the seats in front. No warm beverages (no coffee, no tea!!). Will seek compensation for the delay."
Pro: "That I didn't get poisoned."
Contra: "That I couldn't bring myself to test the sandwich for fear of poisoning. You should have seen how many people handed their sandwich back to the stewardess. What happens to those sandwiches? Do they attempt to hand the same ones back on later flights? I think they do. Anyway, take a close look at those sandwiches they give you before you bite into one."
Pro: "the plane landed on time"
Contra: "luggage came late"
Pro: "Great crew."
Contra: "The flight was delayed and I almost missed my connecting flight."
Pro: "Every thing good,"
Contra: "I'am tall man so the seats not enough for me"
Contra: "The flight was 1 hour late to depart"
Contra: "The airline lost my checked bag"
Contra: "1h and 30 minutes late"
Pro: "The employees were nice."
Contra: "Checkin process moved very slow and we had to run though security check The people at the checkin counter did not know all the bluecard rules and had to go in the back to verify my husband's legal travel docs and that added even more delay for us We got into the plane with delay and then we sat on the runway for a long time All this we could have survived if we could have had food, but they had no vegetarian sandwich options so the only available thing was a tiny strawberry cake"
Pro: "Check in , flight info at airport great !"
Contra: "No choice for food."
Pro: "Received a banana with my meal"
Contra: "I was one of about 50 passengers who arrived in Bucharest to discover their bags had not been put on the flight. Due to spending over an hour in the airport sorting this out, and the flight being highly delayed, I missed my connecting flight."
Pro: "Short and sweet... friendly staff"
Contra: "They only serve pork meat that was not good"
Pro: "From the counter to boarding the plane the staff for Tarom were amazing and very polite. Everyone was extremely helpful and accommodating."
Contra: "The boarding was a bit late and not organized efficiently. Very limited entertainment available."
Pro: "the lady in your desk was nice and extremely helpful. We dad a problem with the registration of one of out tickets. She solved it for us/ She did her best to give us the places we asked for. Excellent attention. Sorry I do not know her name."
Pro: "The sandwich was very convenient, even though the flight was very short"
Contra: "The OTP airport is not very organized, difficult for a new guy to get to the gate. Nothing to do wirh the flight but i needed to mention this for other people new to the airport"
Pro: "The check-in at Brussels was quick and the staff conpetent; the boarding occurred at the time specified; the plane was clean; in Bucharest, the trip to the terminal on a bus was quick ; a hot lunch of chicken with sauce and rice pilaf was good. In-flight service was fine."
Contra: "The AirFi system allowed for movies and games on one's own internet device, but did not allow for an internet conection during the flight to email or surffing."
Pro: "Quick boarding, Cordial crew. We got from here to there efficiently."
Contra: "No "flight experience" - it felt more like riding the bus - we got on, drank some water and before you knew it we were landing."
Pro: "Staff were cordial and efficient. Boarding was efficient and smooth."
Contra: "Uncomfortable chairs (little legroom, no leaning backs for the seats)."
Pro: "Flawless in spite of weather related delayed take off."
Pro: "It was good"
Contra: "The babuins that got drunk and made o lot of noise"
Pro: "The food was great, staff nice, generous, and accommodating. Plane comfortable."
Contra: "Boarding often takes a long time, and/or flight is delayed."
Pro: "Great price, no bag fee, nice crew, comfy ride"
Contra: "Mediocre food, no entertainment"
Contra: "Food will be good in future stuff i want them to be smile more confortable flght"
Contra: "I always check in in advance and I did this time as well. However, Tarom website did not offer the option for a vegetarian meal while I checked in. I tried again at the counter and was told I need to call 48 hours in advance for a vegetarian meal. I did not find this information on their website nor does it make sense to me that a vegetarian meal should be so hard to get. They should improve this. I had nothing to eat on the flight :-("
Pro: "Good cabin service, with a smile, and complimentary food was served on a relatively short flight"
Contra: "No problems."
Contra: "Duty free choice onboard"
Contra: "Toilets was’t in service for flight from Warsaw to Lviv"
Contra: "The entertainment system didn’t work at all the whole long haul flight"
Pro: "Service excellent"
Contra: "Late flight"
Pro: "The aircraft."
Contra: "First and last time on LOT!Boarding and flight crew rude, unhelpful. Flight late, no communication, no info at the gate. No standard communication, no info from the pilot during the flight. When the crew spoke in english or polish it was unclear. No help no info with connecting flight, missed it!"
Pro: "Crew were Great."
Contra: "Warsaw airport repeats Security screening. Redundant, I don’t know all the international airports, but I know there are others who don’t do this."
Pro: "Available seats"
Contra: "Didn’t like food and they didn’t give the ear set- glad I got my own"
Contra: "one hour delete,missed connecting flight,arrived in Katowice 3 hours late,missed transportation to Ostrava."
Pro: "I love Dreamliner windows"
Contra: "Flight was delayed"
Contra: "The boarding and flight were late"
Pro: "like the team .drinks.food.the gift . confort .place .slept very good . thank you very much for service"
Pro: "Legroom, Prompt arrival."
Contra: "The entertainment screen did not work well; I could not use it at all. That is very bad on a long flight."
Pro: "Food was ok"
Contra: "Horrible, lazy staff with attitude. Extremely uncomfortable seats, not working TVs , poor choice"
Contra: "Ear bud connector was broken"
Contra: "Bad flight over all was delayed 3 times for no reason No one tells you anything"
Contra: ""beds" not as comfortable as British Air, Qantas or Air NZ, which are all we have to compare it to Grasp of English of crew not great. Choices of menu in Business limited, especially for those not eating pork or beef (again,not our experience on the above mentioned airlines) The requested vegetarian meal was the same for both dinner and breakfast, and consisted of the same plain cooked vegetables and fresh fruits only"
Pro: "Very professional crew ."
Contra: "Not applicable"
Contra: "Cramped plain; leg room no existing; on-board service mediocre at best! But I guess you get what you paid for...."
Contra: "Connecting flight in Warsaw was horrible. Warsaw airport is not prepared to help people that have little (1 hour) time to catch other flights. It's a nightmare."
Pro: "No way to reschedule if NOT STAYING FOR HOURS IN LINE"
Pro: "the flight attendants were very nice."
Contra: "the fact that my carry on bag was broken when we landed in Poland and no one from the staff took even a second to guide us about what can we do about it. the entertainment system was not good at all and the movie section was poor. our flight from TLV to Poland was canceled and they didn't know about it until 4 hours before the flight!!! Not sure I will fly with this airline again in the future."
Contra: "I didn't like that there was no Wifi, the seats were a bit small, and the connecting flight to moscow was only about 40 mins from the arrival, and we were delayed and I missed my connection. They should not plan connections this close."
Pro: "Flight on time, comfortable, accommodating service, good food."
Contra: "the crew wasn't so nice and helpful"
Pro: "The usual cramped travel but it was fine. Good movies"
Contra: "Somewhere Ipad disappeared from luggage we had checked."
Pro: "Everything was perfect. The best flight ever! Landing I didn’t even feel a thatched to the grand"
Pro: "Very narrow seats in Coach."
Contra: "Very uncomfortable."
Contra: "old aircraft enterrainment system didnt work food tray broken in many seats"
Pro: "Crew was very nice"
Contra: "Seat was broken and flight was delayed 45 min"
Pro: "boarding hour late all other ok."
Contra: "everything ok"
Contra: "NYC to Warsaw, the flight was 4 hours late no voucher for food. some got it some not. i lost the flight from Warsaw to Bucharest they put me on flight from Warsaw to Vienna that flight was late as well i got to Vienna and i ran to get the flight to Bucharest. i was very tired"
Pro: "Excellent flight attentive crew. Luggage handling super fast. Crew gave out some free extras to make up for the delay."
Contra: "Weather related delay not airline dependent"
Pro: "I would not give 1 star. 0 if possible!"
Contra: "Because of loosing our connecting flight in Warsaw (due to weather...I think, it was never explain to us why our first flight had a 3 hour delay), the boarding staff was very helpful finding us a different route. Well the flight from Warsaw to Berlin, operated by LOT was horrible! No snacks no drinks, not even water on a 2hour flight! Shame on you! I had my wedding gown with me and I asked one of the crew members to put it in one of the closets design for this. And in a broken English she told me 'ya there is a problem' and she showed me the closet, it was full with the crew luggage :( We ended up laying the gown on one seat that was empty! When we arrived at our destination and picked up our luggage we noticed that they broke one of the wheels. Overall very ugly experience with LOT!!!"
Contra: "Delayed by 2.5 hrs"
Pro: "Smooth and easy boarding and deplaning"
Contra: "Charge for a glass of wine but not soft drinks which just about cost the same"
Pro: "Smooth and easy boarding and deplaning"
Contra: "Nothing, short flight"
Contra: "The entire flight was cancelled. I didn't receive any notification from the airline prior to my arrival at the airport."
Pro: "Plane was 2 h deleyed but service and crew did exellent job."
Contra: "The cost to seat comfort was not in harmony."
Contra: "My flight was canceled after 4 hours of waiting . Poor communication in regards to it"
Pro: "Practically nothing"
Contra: "The flight was late and we missed our connecting flight delaying our trip."
Contra: "After spending almost $1,400 on my ticket to Poland, the last thing I would expect for such a long trip would be a broken seat that didn't recline. Being 6'7"in height and having the seat in front of me reclined I had to sit crouched for over 9hrs.When I informed the stewardess, not much concern was given and the alternative offered was worse because it was a middle seat with less space knowing that there were available seats in premium class. No effort was made to accommodate me knowing that the trip was long and sitting with my legs crouched could cause a health issue. A working seat is not a luxury, it's basic equipment that you expect to be functional not broken."
Pro: "787 is a great plane."
Contra: "No headsets were provided to the passengers for listening to movies. (Had to use my own.) Terrible that they charge you for advance seat flight choice."
Pro: "Cute flight attendant guy !☺️"
Contra: "Crying children every time. Took forever to take off because the wing was hit by lightning apparently ."
Pro: "The staff at Polish airline was great, very kind and helpfull!"
Pro: "It took me to final destination"
Contra: "flight assistants unpleasants, uncomfortable sit, unfriendly airport personnel (with one exception), unprofessional"
Pro: "Comfy seats, entertainment, 2 in flight meals and very attentive flight attendants. They also supply blankets, pillows and headsets. Very smooth flight from JFK into Warsaw."
Pro: "Direct from nyc to warsaw"
Contra: "Was unlucky and was seated in a row where TVs did not work. Staff just shrugged their shoulders..."