wow those shitty services… I would be ashamed to work for blue air. here are 11 reasons why blue air is a mockery: 1. They sent me six emails (SIX. 6) from the moment I bought the tickets until the departure day, announcing flight departure modification times. let that sink in; 6 messages announcing new hours. 2. this morning‘s flight from Chania lasted 20 minutes more than previously announced and than the Bucharest to Chania flight one week ago. 3. my entire row was not asked whether we needed anything from the shopping cart. as a result, I approached a steward later on and he said I should go by myself (?!?!!!😂🤦🏼♀️) to pick up what I wanted from the back of the plane, but that I should hurry because we would be landing in 55 minutes😂😂. we obviously didn’t🤦🏼♀️ and apparently he was also very sure I would not be able to finish my water in that amount of time. The plane wasn’t full and the cabin crew consisted of four persons. I am absolutely positive that had they been working for a different airline on a higher pay, they wouldn’t have made me do their job myself lol. 4. another interesting fact is the pointlessness of turning on the AC before landing. it’s obviously not a question of airing the closed space of the plane, since people are still in it, obviously. then why on earth would one take the conscious m decision of making all those people freeze because you want to have the AC on 16° while landing, why?!?! 5. is anybody else going mad because there are no pockets on the back of the chairs on these old sorry-ass blue air planes?😳😳😳 there are just some very rigid ones able to fit just their catalog, paper bag and safety instructions. if you have a book or a cup you will simply hold it in your hand until forever lol. 6. funnily enough, a friend had told me prior that she flew with them eight times. Three were canceled and five had delays of more than six hours😳😳😳😳😳. 7. it took blue air two years to refund her the money for her canceled flights. 8. Other fun fact, it turns out, is that they have the world’s fourth oldest aircraft. 9. and another one: their oldest plane is about 17 years old. 10. what’s also funny (as in stupid) is that they charge you €100 for two bags and you’re not able to pay for them using three different cards that work on other websites and using two different browsers and also a phone. beat this!! 11. and the final points being that they send you annoying emails up to the very last minute before flying urging you to add services that you already bought😅. in my case, when I tried to do the check-in, I received the clear message that online check-in is not available for that flight on both my laptop and phone. However at almost the same time I kept receiving emails urging me to pay for online check-in for the very same flight of course🤣🤣🤣. 🤯🤯🤯and wow. it’s really hard to top blue air when it comes to being shitty.
Flight delayed without explanation
No food or entertainment. Reasonable seats
You asked about food and entertainment, but there was none. The seats were uncomfortable.
Daca tot se schimba avionul, ar trebui sa se tina cont si de faptul ca DACA AI PLATIT LOC EXTRASPACE TREBUIE SA BENFICIEZI DE EL! Am avut platit loc extra space care s-a transformat într-un loc normal. De toata jjena!
We couldn´t get the boarding pass on line although we tried many times during the previous 24 hours. They made us to pay a suplement of 30 euros in the airport. We have felt cheated.
announcements in english. 5 hour delay, asked twice (and so did other passengers), but no updates in any other language.
Contra: "This really is more about the flight from paris to Bucharest: I’ve literally never experienced a worse ticketing and boarding process. Old planes, ride staff (even by remarkably curt and abrupt Romanian standards). Broken inline experience. Overall unpleasant. Seems to be flown only by Romanian families with hundreds of pounds of luggage. Like a caravan."
Contra: "could not be delayed"
Contra: "I missed my flight because my previous flight was delayed 2.5 hrs"
Pro: "Food was excellent; boarding a litlle bit crowded, but didn't notice as had been busy; crew has been kind and helpful"
Contra: "Unconfortable chair seats; seatbelt too short; tables too low for tall ppl"
Pro: "The flight departed on time and arrived the same. The seat was a tad bit narrow for me but then I am a tall guy at 6'5". Crew was very professional. Ticket cost was a third of what the other airlines were offering for a Sunday fare. I'll definitely use BlueAir again!"
Contra: "I was not allowed to take the push chair on board even though on the inbound flight was ok to do so. I have purchased the push chair especially so I can take it on board. Disappointed."
Pro: "The crew was well trained, kind and receptive. The pilot managed to drive through a storm and even arrive 10 minutes faster after leaving 5 minutes late."
Contra: "Passengers traveling with pets took our reserved seats. The places for our baggages were occupied. When addressing this issue, we were told to move further ahead to empty seats. There was no meal included, and the one we purchased could not be paid by POS."
Pro: "I canceled the flight 6 weeks ago, no refund issued."
Contra: "I canceled the flight 6 weeks ago, no refund issued."
Pro: "Boarding was quick and we arrived on time."
Contra: "When getting to Bucharest we were taken by bus and didn’t have a gate."
Pro: "Stupid survey can’t eliminate category that doesn’t ajgpply"
Contra: "flight delayed by more than 1 hour"
Contra: "I have booked with 2 checked in baggage pieces. On check in I was told no baggage was paid and I had to pay 100€ for the baggage."
Pro: "Boarding was good, flight and crew were good, had refreshments and food which came as a surprise. Overall I had a very good flight."
Contra: "I liked everything"
Pro: "Clean enough"
Contra: "Charged £60 for hold luggage because the airline’s unstable website wouldn’t allow me to book in advance (£20 extra in the airport). Plane was delayed because they were late allowing passengers to board and missed the runway slot. Seats were uncomfortable - it was an older airframe."
Pro: "The added touches make all the difference! We didn’t expect free food and was delighted to receive breakfast. The chairs were much more comfortable than any other plane I’ve been on due to the adjustable head rest, and as a regular flyer to Cyprus, this made a difference. The sweets served just before landing is an excellent idea and something that we do need due to our ears, so this was appreciated. staff were attentive and pleasant."
Contra: "To have the menu and duty free booklet at the beginning of the flight would have been helpful."
Pro: "Flight Attendants very good"
Contra: "Dusseldorf to Warsaw: Boarding terrible including assistance and messaging. - Boarding chaos - Late flight out of Dusseldorf (about an hour) - Just before landing, pilot announced all connections would be made - (and even mentioned chicago) - Connecting flight was gone when I arrived at gate, and I was quick in getting to gate from prior flight - next flight caused 5 hour layover in Warsaw Warsaw to Chicago Boarding terrible including assistance and messaging. - Boarding chaos - Late flight our ot Warsaw (about an hour) - no messaging at gate about reason for delay - kept increasing departure by 5 minute increments; started at 16:40 ended 17:05 (I beleive) - once boarding was complete, pilot said delay was due to wait for connections (boarding was an hour and 15 minutes late). Very frustrated"
Pro: "They are more professional and helpful. Really seemed like they knew what they were doing. The flight crew was accommodating and polite. The plane was very comfortable"
Contra: "The plane seemed very old, toilet in poor condition."
Contra: "Flight was rescheduled for 3 hours later than original departure. Check in opened less than two hours before the rescheduled flight time so everyone was stuck waiting at check-in for hours. We couldnt even go in and relax inside at restaurants or the gate because online check in wasnt available. Then the flight was further delayed with no news about when the new take off would be or why the delay. Finally boarded a tiny plane that had propellers and a loud take off, if you easily fright on planes probably not the best choice for you. And then someone started smoking on the flight and the attendants had to announce again that smoking wasnt allowed. On and off throughout the flight it smelled like someone was smoking so I wonder if it was even coming from the cockpit."
Contra: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."
Pro: "company gave out free drinks and snacks"
Pro: "Easy to book on phone no problems getting boarding passes etc."
Contra: "Could not amend my booking tried to check a bag online after printing out boarding pass. Had to pay £46 for a 11k bag each way."
Pro: "On time ,clean aircraft..."
Contra: "Crew was very serious...a smile can make a difference....."
Pro: "Flight on time . Attentive crew . Good price ."
Contra: "Lack of leg room ."
Contra: "The actual flight was good, but to try and check in on line is murder..the website needs a totally new revamp, both to & from Larnaca I was unable to check in on line. You enter all your details press confirm and it is supposed to go to the next instruction, but a message appeared then took you back to your previous page and you had to input all your details again..this happened many times before I eventually gave up."
Pro: "The flight was punctual"
Contra: "I got charged twice for luggage and couldn't get a refund"
Contra: "I had to make my own way home from Manchester.. plane diverted due weather."
Pro: "The food they offer to purchase. Easy check in at the airport."
Contra: "Better seat pitch. I'm not a tall man, but the space is very small."
Pro: "On time , crew good... no complaints"
Pro: "staff very friendly and polite ..airplane wasnt full so i get the chance to have a nice fly with my 2 little sons"
Pro: "Everything was awesome!!! I am going to buy only from you my next flights."
Pro: "I recomand to Everyone to use the airlines!!Very good quality"
Contra: "Nothing , was everything perfect!The stewardesses very nice"
Contra: "Space to sit, especially when seated in the middle"
Pro: "Can't say that I liked anything at all."
Contra: "1. Poor coordination by the crew members. 2. Been treated with arrogance and superiority by crew members. 3. Disgusting food."
Pro: "comfy seats and a breakfast thrown in !"
Contra: "not much"
Pro: "am ajuns chiar mai devreme, personalul foarte dragut si amabil , scaunul comod , mancare si bauturi bune."
Pro: "Good price, comfortable seats, nuce food and candies"
Contra: "No online check-in. 1 hour waiting for nothing."
Pro: "First time flying with them. Strongly recommended!"
Zborul a avut intarziere la plecare iar cand a aterizat am asteptat sa vina autobuzul sa putem cobori din avion. Totul a fost groaznic decand am plecat din Buc catre Roma si inapoi. Nu ma asteptam sa fie atat de slab serviciile si timpul de asteptare atat de mare cu intarzieri. In plus sunt multe cerinte sa poti zbura: masca FFP2 iar echipajul nu are asa ceva dar noi suntem obligati sa avem, se cere test pcr sau antigen pt cei vaccinati, nu e normal asa ceva. Asta inseamna sa ne faceti pe noi cei vaccinati niste prosti pt ca ne-am vaccinat. Urat din artea voastra. Bani dati aiurea pt ca nu ne-a mai cerut nimeni asa ceva. O abusurditate. Ar trebuii sa ne dati banii inapoi, bani cheltuiti degeaba fiind vaccinati cu buster!!!!! Am fost taxati 40 euro pt 3 check-inuri pt ca nu am facut check in cu 3 ore inainte de zbor deoarece aplicatia nu a mers. Am platit pt ca serviciile voastre nu merg si sunt proaste. Voi face plangere la protectia consumatorului! Mariana Bataus
Cei care călătoresc alături de oameni cu probleme, viitoare mămici, etc så fie cît se poate de înțelegători și comunicativi! Niciodată nu știi unde te duce viața!
O mică parte din călători ar putea încerca så fie mai ascultători și disciplinați. Nu îi costă nimic și nici nu este imposibil!
Positive: The flight was on time, which is quite a rarity, especially for low-cost carriers. The flight attendants "upgraded" me to an extra legroom seat (although it was more for practical reasons, as they needed someone by the emergency exit). Negative: In full Covid-19 pandemic wave, most of the passengers were checked for boarding, but instead of either being allowed to directly board the plane or at least to wait in front of the boarding gate at a relatively safe distance, everyone was crammed into a tiny space between the boarding desk and the actual gate. I'm not sure I wouldn't been comfortable being piled together with 150 other people in a little over 50sqm in "normal" times, let alone during a pandemic. Also, despite the plane only being at around 2/3 capacity and most of the extra legroom seats being unoccupied, the flight attendants were very reluctant to allow a fellow travel companion to sit in the same extra legroom row with me, because "these seats cost more than the regular seats", which I thought was very petty (regardless of whether it was company policy or the attendants' own rigid attitude towards the situation).
The flight was delayed for almost two hours. We had to wait in the bus before boarding for 30’.
Organizare execrabila! Nu a existat niciun fel de distanțare!!!
Contra: "More leg room and reclining seats"
Pro: "Crew were very professional"
Contra: "The seats"
Pro: "Everything went exactly as it should with any flight - check-in (long queue, but multiple desks open so it didn't take long for everyone to check-in on time), boarding (swift and efficient), operation (no technical issues, no unpleasant experiences, flight departed and landed on time) & plane (fairly new and clean aircraft)."
Contra: "Not being connected to a jet (boarding) bridge, despite the aircraft being parked right in front of the terminal, next to one of these connecting bridges. We had to take the bus circle the terminal for what felt like an unnecessary expense-cutting choice made by Wizzair."
Contra: "Girl at the bording desk got in an argument with an passenger and she could have managed it a lot better then that."
Contra: "You must check in few hours before the flight. Checking in at the airport will cost you 35€. Besides that, the boarding took almost 40min and the seats are not comfy at all. That said, i would rather pay extra $50 and fly with normal company."
Contra: "WizzAir's service. The flight had an 8 hour delay due to bad weather, while Tarom had a flight on the same route, under the same circumstances, and managed to fly to and from Valencia within a much more acceptable 2 hour delay."
Pro: "Extra legroom seats are a godsend (but that's applicable to any airline, not just Wizzair, although they do seem to have a few more of these than other airlines - low cost or not). Also, despite a 35 min. initial delay, we eventually landed only 15 min. later than the scheduled time."
Contra: "The boarding process at Gatwick was disastrous. There were only 2 agents, none of which spoke proper English. Also, one of them was busy checking each individual carry-on bag with unnecessary extra scrutiny, only to provide customers to the second agent, which was taking the payments for extra bags."
Pro: "We landed"
Contra: "Customer service, communication between check in and boarding agents, clear rules. On time departure as opposed to 60 minute delay on the runway"
Pro: "Friendly crew"
Contra: "Long check-in lines Seats uncomfortable"
Contra: "Delay on departure and no bus at arrival"
Pro: "mi-a placut pretul"
Contra: "au transformat cursa aeriana intr-un butic"
Pro: "The flight was on time, even though it left with almost 30 mins' delay (despite the fact that boarding was complete with a few minutes before the schedule take off time)."
Contra: "Seat comfort - the seats are tied with Ryanair for worst comfort (rigid and very cramped). Worst of all, though, as with Ryanair - seat allocation. Please, stop this "even though you're travelling together, you may be seated separately unless you pay to choose your seats" nonsense. It's ridiculous!"
Pro: "Price of ticket"
Contra: "Seats are terrible."
Contra: "Application instruction on baggage hande king and que to boarding."
Contra: "1h 45 minutes waiting for luggages in Bucharest Otopeni. Still not delivered."
Pro: "Clean aircraft with good on board staff. Flight departed on time and arrived early. Overall they are good value for a low cost carrier."
Contra: "Wizz are a bit disorganised at bag check in, disorganised with overhead storage. Don't like the random seat assignment used if you don't want to pay the high price for assigned seats."
Pro: "Smooth flight"
Contra: "No terminal connection"
Contra: "Lost luggage. 3 days since and still no luggage.And they don't have a customer service phone number that I can call. Very dissapointed. I guess that's what you should expect from a low cost flight company. I will never book a flight with them again."
Pro: "The flight was overbooked so they took my wife of the flight"
Pro: "Nice crew"
Contra: "Both flights were Delaid. It was unorganized in every point, felt like chaos. Ryanair sells same services for cheaper price, so I thought it was overpriced."
Pro: "Cheap flights, priority boarding."
Contra: "No meal included, no entertainment provided"
Contra: "My husband was seated in row 2 and I was seated in row 29, even though there were many spare seats in blocks of two and three that we could have been sat in; then I was forced to put my carryon luggage in the hold, meaning I had to wait ages at the baggage reclaim on arrival, and was late for my air BnB check in. When I booked my flight I deliberately chose not to check any luggage, spent time planning what to take so that it would fit in a carryon bag, and measured out my liquids into small bottles so that they passed the liquids restrictions: all effort and time spent in vain due to Wizz Air. I was furious!"
Pro: "Space. Priority Boarding"
Contra: "Strong bad smell. One hour late for departure."
Pro: "Maybe the food selection and the price of it."
Contra: "I paid priority still wasnt able to board early and had to put my only bag under the seat."
Contra: "standing 1 hour in the bus before boarding,than telling you that will be 90 minutes late take off"
Pro: "The crew are always lovely,very professional,helpful and make us feel welcome"
Contra: "The gate number was displayed and all passengers made their way to the gate were we made to wait for about 30min before passport control took place,no information was provided as to what caused the delay;after the passport control we had to wait again for about 15min.The late take off resulted in me narrowly missing my train home"
Contra: "The approach of you, all together, should improve, be friendly, more can do attitude...Was not good at all, think to fly again with Wizz or NOT!"
Pro: "Crew were friendly! The app for the journey is good."
Contra: "announcements a little muffled. A delay caused us to wait on the bus for a good half an hour which was somewhat uncomfy, and the plane was very warm. couldn't take my shoulder bag on as well even though I could've put it under the chair, which I feel like is a sneaky way of making you pay for the speedy boarding thing."
Contra: "There was a mix up and the Wizz Air website did not work. Therefore, I couldn't check in a get my seats booked. I also could not prepay for my luggage so they overcharged me at the airport and had an attitude about it. My luggage was given three different prices quotes. I am very upset their website didn't work and they ripped me off at the airport."
Contra: "When I went to check in an hour before my flight, Wizz charged me and many other passengers an unexpected 40 euro fee. They claimed the fee was for checking in in person---and then they also claimed it was too late to check in online. There is no information in my flight confirmation from Flightnetwork.com, which i purchased on kayak, indiciating that such a fee would be charged. Many other passengers had the same experience."
Contra: "I wasn't to bucharest because on the phone the laidy said to me i can travel with my driving license because my id was lost and at the gate they stop me i lost all money from ticket plus transport to airport and back you should refound my money this company is the most worst company in the world"
Contra: "There was a delay 1 hr poor service no apology"
Contra: "Terrible service and the fact that you can't check in st the airport without paying is absurd. Absolutely terrible. Implant policy"
Pro: "Wizzair suggestion to compensate us"
Contra: "The fact that they didn't notify us regarding the cancellation of the flight, and moved us to an earlier flight."
Pro: "NOTHING! !!! VERY POOR wizz air!!"
Contra: "Hi. I don't understand why I have to pay £31.50 for check-in???!! Why nobody send me email with this information? ?!! I fly on the regular basis, first time I have to pay with poor wizz air!! If I know that - I will use Heathrow airport and British Airways for my flight to Riga! "Cheap flights " with wizz air : ticket -£73.00 + check-in £31.50 + coach to Luton £13.00 + coach from Stansted £13.00 + VERY POOR SERVICE! !!! NEVER EVER !!! My last time! !!! I will say to ALL my friends and posted in Facebook, Twitter and Instagramm! !! It's - ROBBERY!!!!!"
Pro: "Everyone was really friendly and accommodating to my needs"
Contra: "40 minutes late taking off - sitting on the plane"
Pro: "cheap, on time"
Contra: "no reclining chairs, no free water"
Pro: "cheap, on time"
Contra: "no reclining chairs, no water free"
Pro: "I'm disappointed with your service"
Contra: "I'm disappointed with your service"
Pro: "Nothing at all"
Contra: "The fact that they have small carry on allowance (free) or with a 7cm difference in width a "large carry on" allowance . To be safe I purchase the extra allowance for large carry on which I paid £19 for on my outward journey. When clearing the check-in gates on my outward journey in London the check Inn clerk informed me that I did not have to pay the large carry on allowance. According to her in my bag but it's been classified as small. On my return journey I decided not to purchase the carry on allowance and I was told that I should have purchase it online instead I had to buy it at the airport at a premium. I won't fly with Wizz Air again."
Contra: "Ryanair announced that we could postpone the flights without any cost due to corona virus and when I tried to reach them/to change the flight date the change tax was still there."
Pro: "Quick online check in"
Contra: "We paid for our bags on booking and then paid for them on both flights again."
Pro: "The seats are extremely crowded"
Contra: "To not wait 10 min outside waiting for the bus to pick-up the passengers."
Pro: "The crew was very good."
Contra: "The advertising is not good; in fact ,the conditions are of a low cost but the prices are of luxury."
Pro: "Crew/ fast flight"
Contra: "Lines were 20 times longer than every other airline and we almost missed our flight because of it. The seats were u comfortable and small."
Contra: "One hour late departure insufficient information Had to be bussed to plane negating any value for paying for priority Parked off stand at Birmingham had to use steps from plane and into terminal wife has arthritis and can’t carry bags I had to carry two bags down steps unable to use handrail really quite dangerous no apology re delay"
Pro: "Smooth flight (thank the weather Gods)."
Contra: "Extra fee for a boarding pass, extra fee for pre-paid checked bags, total confusion @ check-in. RyanAir blows."
Pro: "Quick and efficient staff."
Contra: "Whole. Families split up , inc young children, one group of ten spread all round the plan. Just two of us me row 27 better half row 8 ! Only Jet 2 do this too to punish you for not paying to sit together."
Pro: "The flight itself was quick and crew members were professional."
Contra: "We weren't informed of flight delays until arriving at the airport. No information was provided on departure time until after waiting almost 2 hours. Ryanair staff at the airport made announcements exclusively in Spanish, without providing an English translation."
Pro: "Liverpool airport, flight"
Contra: "Service from ground staff in Palma Being charged twice for our bags. Paid £200 for 2 bags instead of £100. Will never fly Ryan air again."
Contra: "20 minutes notice of an 8 hour delay. Zero communication, treated like cattle by ground staff, given a €5 food voucher after literally chasing staff around other boarding gates. €5 is not “reasonable” food expense for this length of delay under EU261. Then sent a reminder to claim from insurance company. No Ryanair - we will be claiming full amount from you, and encouraged other travellers to do the same. Utter amateurs and fraudsters."
Contra: "Everything cost money. They were late both flights. The seats didn’t recline. There was no communication for the boarding. It cost $100 each way for bags. It cost $24 to print out your boarding pass if you did it at the airport. Water even cost money. No pocket on the seat backs to put stuff in. Bags took forever to get."
Contra: "30 min Delay - boarding 1 hour day on the tarmac before take off 30 min Delay - disembarking 2hr delay - getting our bags off Zero information throughout"
Contra: "How rude the crew members were and unhelpful."
Pro: "Food was hot and tasty."
Contra: "Near 2 hour delay."
Contra: "The airline app did not enable us to download our boarding passes as non-EU citizens and the check-in desk refused to issue paper boarding passes. We had to wait to the last minute at the gate for the agent to write up a boarding pass by hand. Ridiculous."
Pro: "No si Long Time in prepratives"
Pro: "Clean and efficient with good staff."
Contra: "Why do I have to sit with other people whom have been purposely separated from their wives family & friends ? I know the answer because Ryanair have now adopted the Jet2’s system of ensuring although you book together you definitely won’t seat together! ( Unless you pay the premium to sit side by side as 99% of the worlds airlines do as a matter of course!)."
Pro: "Passengers and crew were nice. The basic price is ok, but many people buy "extras" like "privileged" boarding, and seats next to friends/relatives, so not so cheap overall."
Contra: "I don't understand Ryanair policy on random seat assignment. It delays boarding while passengers negotiate on swapping seats. I guess it's just a cynical ploy to extract more money, like the privileged boarding scam. In Palma, the departure board went from Delayed to Boarding without any announcements. The plane was late arriving and the crew blamed the ground staff. The ground staff were certainly slow coming to the plane at Stansted. I wonder if they are disenchanted with Ryanair too. We will actively avoid Ryanair where possible, and advise others to do so."
Contra: "Bought the 2 bag priority but they forced us to check one of the bags any way (on the way back we were able to bring bag on flight so it was nothing to do with size of the wheels as they suggested) - staff was unfriendly. Seats were dirty. Had to pay extra for checking in early to my return flight since I am not EU/EEA citizen and can't use mobile app and wouldn't have a chance to print my return boarding pass - and although according to the plane plan I chose a window seat my seat had now window. Never again."
Contra: "Couldn't recline seat Can't use Bluetooth as phone on airplane mode Hold luggage cost a bit expensive Automated seat allocation separates couples so we are forced to purchase seat to sit together. This is unacceptable."
Contra: "Brand new bag a bit damaged..."
Pro: "The seats are roomy enough. The plane was very clean although it had just landed before."
Contra: "The flight was already late when we boarded. Even so, everyone on the plane was switching places between themselves causing additional chaos, with the flight attendants’ approval."
Pro: "price and on time"
Contra: "carry on luggage put in hold"
Contra: "Ryanair boarded the plane only for us to be stuck inside a dirty stinky tunnel with no plane at the end of it. Crying children, moaning kids, no air conditioning, for about 1.5 hours. Ryanair as a company KNEW they'd be delayed, yet they board us into a disgusting tunnel to sit on the floor with no toilets no water nothing. We then board but at this point I was deathly ill and Ryanair didn't take care of us at all with any free refreshments like they should have for being late. Disgusting service. Won't be flying with them ever again this happens way too often."
Pro: "I didn't like much"
Contra: "the crew did not know anything, not even how to check in a flight"
Contra: "The plane arrived in Palma late, the gate was changed twice, we were told before boarding that there are no drinks on board and that we should buy drinks before boarding in the nearby shops. The plane took of with more than 70min delay. Announcements from the crew were not understandable, After landing in Stansted, the gate was not ready (due to the ground crew again) and we had to wait 10min before the gate. Luggage took forever."
Contra: "The seats are extremely uncomfortable."
Pro: "A very average flight, cannot complain. the newer mod seats made so much more room on the plane."
Contra: "When you buy tickets as a collective and check in with plenty of notice; it's an absolute disgrace to charge to sit next to your travelling partner. Ryanair going out of there way again to rinse there customers for every penny."
Contra: "I'm a frequent flyer. This was my first and last flight with Ryanair. It started at the check in desk. The flight cost me 140 euros plus an additional 50 euros because I didn't check in online. I never check in. Ever. For any of my domestic or national flights. Never. after reading my itinerary email it did state to check in online but failed to mention there would be a penalty if not done. What's the point of a ticket agent when they can't give me my purchased ticket? I have to pay you to give me my ticket !!! Ridiculous! Than I get to the gate and I don't have a seat number because the computer said "full" . I get into the plane. It's delayed 2 hours. We are sitting there in our seats and a passenger 2 rows behind me starts screaming because a cockroach flew into her hair (flight attendants did nothing did not Do anything to help her as she was frightened she was about 11 years old). The floors were a mess. Food, wrappers and crumbs all over the floor. Might explain the cockroach. The air was blasting colder than any flight I have ever been on and I fly a lot. Horrible. I wish I never flew with them."
Contra: "Delayed, no info, bad service on board"
Pro: "They did get me there is one piece..."
Contra: "By the time you get what you need, it's cheaper to just book a "real" flight, where you don't get extra bills for every item, such as having to pay over 50+ Euros for luggage and carry-on, not to mention 15 Euros for a boarding card. I understand it makes it cheaper to print it ourselves, but I don't have access to a printer while on vacations. 5 Euros might be understandable, but 15 is abuse. Plain and Simple. My first and last RyanAir experience."
Pro: "The seats were very comfortable"
Contra: "I wish the air conditioning worked"
Contra: "The staff on the ground was incredibly rude and dismissive. They were so offensive and racist toward us that we decided to fly a different airline. I have never been treated like this in my life. I understand Europeans are different but they just assumed my wife and I did not speak Spanish and were saying racist things about us just because we are African American. Maybe they had never seen a black person before? Incredible. When I called them out on it in Spanish (which I DO speak) te girl helping us HID her badge so I could not write down her name!! Then "left to go on break" she was so embarrassed. I will never fly Ryanair again and will relate this story to anyone thinking of flying them."
Pro: "I felt comfortable even though seats were a bare minimum. Worth the lower price."
Contra: "i didn't know that I could have carry-ons if they fit in little airport blue box. This is a key incentive to choose Ryanair over a competitor."
Pro: "The staff & crew on the Ryanair flights I take are kind, caring and very professional. I am a regular flyer Thank you Ryanair Also I need to use OCS in both Palma & Dublin they are super! This makes my traveling so much easier and relaxing."
Pro: "As always, Ryanair tends to be pretty diligent on boarding by rushing people to the plane. No delays, we boarded ahead of time and arrived on time to destination. Their routes and destinations are convenient most of the time."
Contra: "There was no priority boarding at the Palma airport. We boarded like the rest of passengers, even when paying for the ¨privilege¨. And they made us board and wait in a line 20 minutes before the official boarding time. While checking our bag, it had one kilo overweight, and at the desk, they made us take things out of the suitcase and put it in our hand luggage. Making us do that for one kilo overweight is ridiculous."
Pro: "although the crew had to make an unscheduled flight, they were very nice"
Contra: "the airplane had a technical issue (they told us it had a flat tire during landing) but they didn't manage to change the wheel and we had more than 4 hours delay. We had to wait for another plane to land in Timisoara (from London) and they scheduled that plane to take us to Bucharest. They should be honest from the beginning instead of telling a lot of lies - it may avoid a lot of conflicts between passengers and crew."
Pro: "Good aspect of flight: was inexpensive."
Contra: "This is my first flight on Ryanair. The seats are uncomfortable, stuck straight upright and cannot be reclined. Very jammed together seating. The low cost encourages family flying, so there is much more than the usual amount of howling babies--in particular, one directly behind us who howled like a banshee for about a third of the 2 1/2 hour flight. The charge to check a bag was quite high. I was on Ryanair because we were flying with relatives who already had booked this flight. In future I will avoid Ryanair. I'm willing to pay for a modicum of comfort."
Pro: "The briefness of the flight"
Contra: "The plane smelled a bit musty and of urine- almost like that of an old folks home. The crew wasn't that pleasant either. Glad it was a short flight."
Pro: "Cleanliness, polite crew, on time departure and landing. Good price."
Contra: "Priority boarding line....weird spit behind columns @ the gate, like we were hiding... uncomfortable spot, no chair / bench to sit for elderly passengers."
Pro: "Cheap fair"
Contra: "At gate they removed our handbags with checked baggage because no space is available inside. But when we boarded more than half of the overhead storage was empty! This was a 45min trip and this attitude costed us another 1h wait time in the airport because we had to move and wait for the bags at the baggage claim area etc... total waste of time"
Pro: "It left on time and arrived on time. Cheap and cheerful but you get a great service for what you pay!"
Contra: "Big unadvertised feea. You end up paying much more in the end & feel like you're trapped in a scam after you bought the tickets. See examples: - to print out your boarding pass at the airport -to check EVEN ONE bag -to get a cup of water - multiple small inconveniences & lack of service on every front, even compared to other stripped down no frills carriers Delays! Cheap seats with an ad for food purchase plastered on the back seat in front of you. Repeated attempts to sell extras - food, drinks, jewelry, perfume up & down aisles by embarrassed flight attendants Bad service & total disrespect for & misunderstanding of their customer and even their own employees. It's unbelievable. Skip this airline!"
Pro: "Amazing price! 50.00 USD round trip from Madrid to Mallorca"
Contra: "boarding policy...... Small cramped seats"