Pro: "nothing was good"
Contra: "Very rude and I think they are a group of racists."
Pro: "Free entertainment, excellent food"
Contra: "Cabin was too warm; unable to adjust air at seats"
Pro: "Everything except the seats . Need to book business class"
Contra: "The seats were too small"
Contra: "For some reason there were 4 really young children seated all in the same area. Kids will be kids, but perhaps spreading them out wouldn’t make one particular area so loud and disturbing. Boarding the plane I a more orderly way would also help."
Contra: "I had ordered pre flight online duty free shopping. Got a confirmation e-mail telling me that articles were reserved for me and I should approach crew members on board for the articles I had reserved. Reality however was that my pre ordered articles were not registered in their system :-("
Pro: "Flight was ontime"
Contra: "The boarding process ar newark is terrible, and the lady that was at the boarding gate was extremely unpolite with no service attitude at all - i have never seen before such a behavior"
Pro: "Nice touches like pillow and blanket, lots of movies and hot meals."
Contra: "My seat was very uncomfortable for such a long flight! It didn't recline and was cramped. Also I have terrible nut allergy and when I tried to communicate that to the flight staff the kept telling me to tell someone else."
Pro: "Luggage space, comfortable seat.. huge plane"
Contra: "Ice cream was not good."
Pro: "Too cramped for a 10 hour flight"
Contra: "Same as above"
Pro: "Other than being too late it was everything ok."
Contra: "We had a very late departure but it wasn't anything Lufthansa could control"
Pro: "the service with lufthansa is great. I always enjoy my flight with lufthansa"
Contra: "Is too hot in to the plane"
Pro: "Used an Airbus 320 this flight, which is larger than the Bombardier and much better overhead storage. Flight is approximately 20 minutes and does not have any service such as food or entertainment."
Contra: "Flight left 10 minutes late. Making next connection is stressful since Frankfort airport is large and they do not schedule enough time. Security lines very long over 25 minutes."
Pro: "We were kept informed of prigresd"
Pro: "This flight is usually fully booked but there happened to be an empty seat next to mine which was much appreciated"
Contra: "Sno excuse for delaying a flight due to paperwork. The rescheduling was chaotic"
Contra: "Having to go through a second security check line between flights in Frankfurt. Had already done it in cape town and no one could explain why we had to do it again. Side note: my flight from cape town to Frankfurt was earful... the guy seated next to me had excessive flatulence and their were dueling baby crying for 7/12hrs. IMO infants Should not be allowed on flights over 3hrs in length.... they can ruin a flight for a whole plane"
Pro: "The crew did a great job. The flight turned out to be nearly 10 hours since we had 150 knot headwinds. The food and free wine made things much to tolerable. You can't go wrong with Lufthansa."
Pro: "See above. The same applies."
Contra: "See above. The same applies."
Pro: "Clean plane, efficient and professional crew"
Pro: "Great crew, polite and helpful. Pillow and blanket were a nice touch. Will use them again!!"
Contra: "The food isn't that great though it wasn't horrible. Plane was extremely warm both to me and some seated around me."
Pro: "Staff is super friendly and works hard to accommodate your needs. This flight also so happened to be empty so I got to lay down and nap haha."
Contra: "Nothing. Everything is great. I'm just writing these words so my review hits 50 characters."
Pro: "On time"
Contra: "General boarding should be by zones or rows and not first come first serve."
Pro: "Every thing except food. Could be better"
Pro: "Friendly crew."
Contra: "Plane was delayed almost two hours due to fog but I can't blame Lufthansa for that"
Contra: "food seats were not equipped with personal TV screens"
Pro: "Loved flying business class. Great service! Flight was on time for departure and arrival."
Pro: "The crew were very friendly and I liked that they always kept us hydrated with drinks. Before I even left on the trip I called the airlines several time with so many questions and the staff that I talked to each time were so friendly and helpful with all the questions that I had."
Contra: "The only thing I didn't like is that the boarding process was different than what I was used to. I usually board by zones and this time it was more of a everyone got up at the same time and everyone rushed to the front of the lines and some people would push me out of the way to get in front. ( even though we all had assigned seating) Second thing was that I had asked for a wheelchair for my mom and I had seen one waiting outside and was about to walk up to it but another person was limping up to it and put her stuff down on it so I didn't know if it was for my mom or her. I didn't have the heart to go up and make her move if the wheelchair was for my mom so we ended up walking the whole way to customs. I felt bad for my mom afterwards because her knees ended up hurting by the time we got to customs. I would suggest holding up signs of individual names for who the wheelchair is for. Other than that everything was great"
Contra: "way too difficult to try to get exit row seats- I went on line precisely 23 hours before the fight and could not figure out the exit rows- legend said they would be marked by a red line but were not. Very frustrating."
Contra: "Canceled and delayed flights are unavoidable but deceitful customer agents is unacceptable. We will never fly Lufthansa again."
Contra: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."
Pro: "Comfortable, left and arrived on time , smooth check in"
Contra: "No entertainment (no screens on back of seat ) , no provision for priority boarding for star alliance gold member(security line)"
Pro: "The service was great and it was fast. Nothing super special about the airline"
Contra: "The boarding process takes too long as people try to take too many things"
Pro: "Loved the little sandwiches!"
Contra: "The check-in process in Paris was frustrating and slow. The boarding process was also a bit chaotic."
Pro: "Meals and service"
Contra: "Cramped seats"
Contra: "No option for food"
Contra: "I did not like that I had to pay another 30Euri to transport my suitcase. When I booked the flight there is no indication that luggage is excluded"
Pro: "phenomenal transfer from one flight to the next, thank you lufthansa"
Contra: "It was delayed by 9.5 hours!!!!!"
Contra: "The head rests were very uncomfortable."
Pro: "We try to fly Lufthansa when we go to Europe (2x a year). This trip we upgraded to more leg room in economy and what a difference! Everything else was the same, which has always been excellent. Munich Airport has great food and shopping. Lufthansa's service is truly impeccable, the airline staff were constantly walking up and down the aisles offering food and drink and comfort. Great end to a three week trip in Italy, Croatia, Slovenia and of course Germany!"
Pro: "The problem was a family with 4 children who failed to parent their children which made this 7 hour flight a nightmare. Their children yelled, screamed and cried the entire flight and their parents did nothing. Their children laid in the center aisles, jumped up and down in the seats like a trampoline. They played with the trays like a toy repeatedly opening and closing them for fun. They tossed pillows at each other and the father handed them back to them to do it again and again. The parents didn't even seat their children in - the flight attendant had to do it. In our section there was no sleeping only total frustration. I love kids but sitting behind totally irresponsible parents made this return flight a nightmare while awake"
Contra: "Flight crew inability to handle unruly passengers"
Pro: "same as above"
Contra: "same as above"
Contra: "on purposely made passengers miss connecting flight and did not genuinely try to help. Everybody follows so called policy like a robot regardless the circumstance. An airline with no feeling and emotion. Arrogant and don't care about passengers."
Pro: "Upgraded after a terrible flight out. This was much better. The food was better. The seats reclined like normal economy seats in domestic flights. Lufthansa definitely knows how to make economy seats uncomfortable."
Pro: "Being periodical flyer, this was the best entertainment system so far, making a 9+ hour flight enjoyable(!) Also best dinner meal and sufficient lavatories for constant availability."
Contra: "The breakfast prior to landing was a bit sparse, a simple crouton with jam, no butter, contrasting the best dinner meal I ever had."
Contra: "Ryanair announced that we could postpone the flights without any cost due to corona virus and when I tried to reach them/to change the flight date the change tax was still there."
Contra: "we were 4 person traveling together and all seats assigned were separeted, including 2 children"
Contra: "The landing was very rough. My mom and I felt sick."
Pro: "Very organized and very easy boarding experience."
Pro: "Yes, the onboard crew did a great job."
Contra: "Their crazy rules with “hand luggage” makes me nuts."
Pro: "Cheap flight"
Contra: "Less time in the boarding line and less interruptions to sell things."
Contra: "Preis des Gepäck und das ich 40€ für 10kg zahlen musste"
Contra: "No food/ drink. Even water costs €3. It was EXTREMELY hot on the flight."
Contra: "They charged us an additional 55 Euro per person for a boarding pass even when we have checked in on-line the night before."
Contra: "Ryanair service such as online checkin is not clear saying."
Pro: "price time of flight"
Contra: "unable to choose your seat free expensive tea and coffee and others"
Pro: "The crew"
Contra: "Uncomfortable seats"
Pro: "Cabin crew - efficient, friendly and with a sense of humour."
Contra: "Having to buy Prority boarding to guarantee access to the overhead bins. Seats not that comfortable. Little legroom (i’m average height at best)."
Pro: "My own boarding was went ok"
Contra: "What was the most annoying part of the whole experience was the fact that they were other passangers on there school trip. Yes they are just still kids, but from the very start of them boarding, thats when everything just went downhill. The kids was just screaming, shouting, and sprinting into there sits. Even after being told to quite and calm down, all them were still screaming and shouting at the top of there vioces throughtout and non-stop for the whole flight (even after landing and getting into the bus). The worst fact of all is that, there was just far too many of them for everyone to handle (by the flight crew, and the trachers). It was also the first thing in the morning so it’s not like everyone would most likely be well rested already."
Pro: "Good flight with no turbulence. Checked luggage came out fast."
Contra: "They never gave me a printed boarding pass when I checked in and then once boarding the actual plane outside of WiFi range they made a big deal about not being able to show them a boarding pass. I had already shown two people before. If they needed to see it before boarding the plane then they should mandatorily give you a printed pass."
Contra: "The plane smelled pretty bad.... like urine"
Pro: "Nothing! Terrible airline and so inefficient"
Contra: "Waited over an hour to board while we stood in line for this ! Stayed an additional 45 mins after landing for our luggage to drop. Horrible horrible airline"
Contra: "No way to print boarding pass. Suitcases were soaked in the rain."
Pro: "the pilot didn't care about landing, it was the worst landing ever"
Contra: "the pilot didn't care about landing, it was the worst landing ever"
Pro: "The price was good."
Contra: "We were delayed almost 2 hours but received no notification of this until we were at the gate. Then we were allowed to scan boarding passes and moved outside to a queue in the cold and rain to wait another 30 minutes. Very poor service."
Pro: "It got me to Frankfurt, that’s it!"
Contra: "This flight was over one hour delayed, waiting in line to board with no information, after landing we took a long tour of the Frankfurt airport, meaning between landing and getting out of the plane was about 1 hour again and when I picked up my suitcase it was all broken! So not a good experience at all!"
Contra: "Always delayed and poor services"
Contra: "Missed my 9 euro flight by mere moments and was forced to pay 100 euros to change my flight just to get back home."
Contra: "Was put in standby and had tons of issues with security. Worst experience of my life. I am very upset"
Contra: "No food to choose from and very expensive"
Pro: "Absolutely nothing! Horrible airline to say the least :("
Contra: "Very rude staff and overall poor service!"
Pro: "Everything was quick and efficient from check in to baggage pickup."
Pro: "The plane itself was good. It left on time."
Contra: "Stood in a long line only to be told that we had to go to a different line. Not marked. Told to print boarding passes which is something a traveler cannot easily do. Not able to do that before leaving the United States."
Contra: "Delay to board was exhausting. No information or explanation why. Everybody was pushed outside with stewards pushing us out of airport building to the exterior where everybody had to stand for 45 min (including elder people and parents carrying babies)."
Pro: "Plane was comfortable. Not roomy but fine. Crew was polite when not hawking wares. Felt safe landing"
Contra: "After paying €30 for a 20kg checked bag ahead of time, we waited for 20 minutes to get our bag weighed and checked. when it was our turn in line, the steward simply left and we eventually went to another line, where they said there was no bag on the reservation, even after I showed her my online receipt. She was very rude and clearly didn't want to deal with us. We stood for another 20 minutes in a different line only to be told that the bag was clearly on our reservation. We finally got the bag checked after yet another wait. We waited about 25 minutes in line to board for the plane and had to gate check our carry ons. No water served on the flight, and instead the flight attendants were aggressively trying to sell perfume."
Pro: "Cheap before extras. I think I'd rather pay more for better quality airline."
Contra: "I've had three flights with Ryan Air this week and every one has been so unorganized and stressful. The boarding process is slow, and a lot of getting in line and standing for long periods of time. Even with open seats they don't boom groups together (when they book at same time). I assume to get more money to switch but this just leads to masses of people trying to swap seatings during boarding. The landings on all three were rough, I fly a lot and have never had an issue and these landings were concerning. One they came into fast and had to pull up quickly to avoid landing."
Pro: "I liked that my priority seat meant early and quick boarding. The crew was friendly and competent. The plane was clean. I had no checked luggage so traveling was not stressful. Overhead bins seemed roomy enough."
Contra: "Nothing is free - not even a coffee on the early morning flight. Might be that I've been spoiled with American airlines. Not crazy about having to check in and purchase seat online. It seems the seat selection - from basic economy - should be included in the ticket price. Again, maybe spoiled by American airline companies."
Pro: "Flight left on time and arrived early."
Contra: "Boarding needs to improve."
Contra: "Last time we flew Ryanair, we did not check-in ahead of time, so we had to pay 53 Euros at the airport. We learned our lesson, so for this flight we checked in ahead of time and had our boarding passes ready on our mobile devices. When we arrived at the airport, we were told we needed a printed ticked so they could stamp it that they had checked our passport. It would be 53 Euros for them to print the ticket. The lady at the ticket counter directed us to the business center to print, but the Ryanair website wasn't working. I eventually printed a poor quality screenshot and hoped for the best. The lady stamped when she checked my passport. Nobody ever checked the stamped ticket beyond that point. What a waste. Ryanair is cheap, of course I'll fly with them again the next time I'm in Europe. My advice to travelers is to do your research and know all the loop holes they use to make money off of you."
Contra: "we didn't know we had to print our tickets and they charged us a big fee to print our own boarding passes at the airport"
Pro: "It takes time to understand their rules, policies. If you are familiar with Ryanair, you will be fine every time but if it's your first time, read, read, read. It s not a bad airline. People are nice."
Pro: "Fast and efficient"
Contra: "The hard seat backs"
Pro: "short flight"
Contra: "waiting for luggage hortibly long"
Pro: "Charged me extra 50 eur 2for not printing the boarding pass"
Pro: "They wouldn't let me get my boarding pass 1 hour before my flight because they said I was late. Absurd. Poor customer service. Not professional at all."
Contra: "We have been here 2 weeks and bought lots of things here in Portugal, we were overweight, had to pay extra! Most baggage was carryon on the entire flight, maybe some leeway for supporting the economy since we had to pay for the baggage to be put on."
Contra: "I did not like the check-in process. It was extremely difficult both times. Check in on each end was handled differently."
Pro: "They were punctual"
Contra: "Their greed"
Pro: "Nothing. It was all mediocre."
Contra: "You need to serve food or at least water. Airplanes are very dry. It makes you seem like a rip off."