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Pro: "Lufthansa is a great airline."
Contra: "Food was so hot that it was difficult to remove the packaging to be able to eat the pasta.... Desert was ok, brownie was real hard and too sweet...."

Pro: "Crew was amazing and seats were comfortable."

Pro: "Amazing crew and service! They are the best!!"
Contra: "Amazing crew and service! They are the best!!"

Pro: "The crew was efficient. They seemed to care about the passengers' comfort. Also, even though the flight left late, they made up the time while in the air. They are the reason with I gave the excellent rating, despite some other misgivings."
Contra: "Lufthansa food service seems to have been deteriorated somewhat over the recent past. Especially the snack before landing seems laden with mayo (plain bread might have been better!)."

Pro: "Comfortable seats"
Contra: "Meals and some entertainment"

Contra: "No drinks on board"

Pro: "Standard good Lufthansa service"
Contra: "Munich airport is very difficult to reach. I avoid it whenever possible."

Contra: "For some reason there were 4 really young children seated all in the same area. Kids will be kids, but perhaps spreading them out wouldn’t make one particular area so loud and disturbing. Boarding the plane I a more orderly way would also help."

Pro: "Thé entertainment was amazing. I watched a live soccer game"
Contra: "The space in the plane"

Contra: "Los Angeles to Frankfurt on an A380 was great. Flight to Tel Aviv was good. But trying to navigate around Frankfurt was very difficult."

Pro: "Very clean cabin, crew efficient and friendly"
Contra: "The sweet pastry is horrible, please bling back the cheese sandwich/ or similar."

Pro: "The crew on the jet were fine. The entertainment was good too."
Contra: "The crew at checkin we’re pretty awful. They were rude and not very helpful. I witnessed 3 customers have poor service in front of me and then they weren’t helpful with me either. The plane changed and I had paid for a seat and I lost my money and the seat I paid for and was never notified."

Pro: "I loves the pilot. He seemed to love his job and would make a couple funny jokes every time he spoke on the speakers and I never see that. Loved him and his landing was the only one not giving me any ear aches."
Contra: "Flight attendant missed couple lines of food and after letting them know instead of bringing the cart back they were tossing the entire plate on top of the head of the other passengers. One of them fell of right on one of the passengers. The second thing that irritates me is that one of the flight attendant approached me and was asking if I want chicken beef or pasta and I said chicken and she was like that is not an option in a very rude tone as of I am dumb or deaf of some sort. The other passengers also confirmed that they heard she did say that chicken was an option She could’ve nicely said it or apologized for telling an option that doesn’t exist. Instead she was giving an really bad attitude about it. Very irritated"

Pro: "Crew was good"
Contra: "No entertainment at all, food was bad"

Pro: "The Crew was very helpful, they were always around and offering all kind of help."
Contra: "The food was very cheap, we had no choice for a better offer. We were hungry and had to eat.... The seats were changed at the last minute, we were very upset!!! We did our confirmation on line and get our seats assigned. When we got to the airport we were surprised that they changed them."

Pro: "Nothing"
Contra: "Had a connecting flight, both were with Lufthansa. There was an hour between the two flights. We went straight to security and immediately to the boarding gate but they had closed the gate and would not let us board, even though there was 15 minutes before the flight was due to leave. We were refused a refund and had to move flights to another airport 2 hours away and then had a 5 hour delay. We lost our car reservation as we would arrive too late to collect, we also couldn't check in to our hotel as planned as the hotel only allow check in until 11pm; we would have got there at 1am, so then had to book another hotel for the night. Airport staff at Lufthansa told us they could not help and told us to go away!"

Pro: "Other than being too late it was everything ok."
Contra: "We had a very late departure but it wasn't anything Lufthansa could control"

Pro: "Lots of legroom, friendly crew, and they serve sandwiches! Asked for water after takeoff and they gave it to me without hesitation! I would definitely recommend them!"
Contra: "I can’t find anything to complain about."

Pro: "The engagement of the crew. The coffee and cake. The attendant offered to help me with my bag to the door of the aircraft. The same attendant remembered to give me coffee later and provided the stir stick just as I was able ask for one. I felt cared for."
Contra: "They ran out of the protein meal selections.e.g. Chicken I think. Pasta with sauce and one small cube of cheese with a little salad does not qualify as a balanced mealThe attendant tried to make up for it by giving me more cheese blocks."

Pro: "Seat was upgraded to economy plus"
Contra: "Wait time for US specific security check, line was too long"

Pro: "We were kept informed of prigresd"
Contra: "Delay"

Contra: "Seats very crowded. No leg room at all."

Contra: "Due to the reason that the flight was overbookef LH asked us to drop off our hand luggages as well in MXP, however both were approved for the cabine. Due to the late departure our luggages missed the connection so they left our luggage behind in MUC"

Pro: "Excellent boarding experience. Very good food, overall a very comfortable journey."
Contra: "Nothing."

Pro: "The crew helped my mom very much with her ansiery and were with her at all times."
Contra: "I bought the flight for my mom and she is handicap, the flight got delayed and they wanted to leave her in Frankfurt for 2 days because there was no more flights to the States, in the end they found a flight to Washington DC, she was coming to Miami. She is an old woman who gets lost and I had to order assistance for her, in Washington DC they opened her bags after that they lost the bags, she had medication on them and it was a nightmare to get them back. Im really upset and I don’t think That I’m going to book with this aero line again."

Pro: "Crew, equipment"
Contra: "Nothing"

Pro: "The food was decent but poorly presented with very limited options for those with food allergies, particularly to dairy."
Contra: "The seats were uncomfortable and very stiff, neither the parents or staff made an effort to give guests a break from the constantly screaming babies. I had two small children kicking the back f my seat for the duration of our six and half hour flight. My largest complaint is that I was unable to sleep a wink on the overnight flight due to the excessive heat in the plane. In my experience decent airlines provide their guests with air conditioning so that they can breathe and rest easy. I was absolutely miserable thanks to the heat."

Pro: "Food is better than other airlines, keep it up!"
Contra: "breakfast was just a muffin. used to be a real breakfast with bread, butter etc. would be nice to bring that back"

Pro: "The special meals ordered were good. the staff was courteous. Bags arrived on time."
Contra: "Seats towards the rear of plane were too narrow. When the front passenger reclined their seats they were in your face. This is bad design. Also, at Frankfurt we had to wait over an hour for the plane to get de-iced. Why was this process not started early, as the departure time was known."

Pro: "Friendly crew."
Contra: "Plane was delayed almost two hours due to fog but I can't blame Lufthansa for that"

Pro: "While seat did give more leg room, we were still squashed. the guy next to me was a little on the heavy side and he could barely fit in the seat. We had no place to put our arms."
Contra: "we had to go down stairs to gain access to plane; they waited forever to board. supper selections were mediocre at best."

Pro: "Crew are very polite and supportive!"

Pro: "The cameras on the outside of the plan are fantastic!"

Contra: "way too difficult to try to get exit row seats- I went on line precisely 23 hours before the fight and could not figure out the exit rows- legend said they would be marked by a red line but were not. Very frustrating."

Contra: "Canceled and delayed flights are unavoidable but deceitful customer agents is unacceptable. We will never fly Lufthansa again."

Pro: "The attention to detail was fantastic. The flight attendants took such good care of everyone without preference or prejudice"

Contra: "Our luggage was the last to arrive planeside from our late flight from Vancouver. We saw out luggage on the cart next to the plane, but apparently someone decided not to put it on the plane. We are now at least 24 hours without our luggage (we still don't have it) and cannot take advantage of our very expensive vacation. I must say, we will stop using Lufthansa and all partner airlines. This is completely unacceptable. I have received no communication at all from Lufthansa to explain why our bags were not loaded onto the plane, even though we saw them out the window, on the cart, next to the plane, before door closure. I am wondering if someone at Lufthansa decided it would be fun to ruin our vacation?"

Pro: "The caring of the air hostesses"
Contra: "The space was very limited"

Pro: "a service"

Pro: "It was perfect"

Pro: "I am trying to figure out the difference between Premium Economy and Economy. Looks like the seats are a bit wider, but the meals are just about the same. We waited 45 minutes a Newark for a Gate, but that is not the fault of the airline or the crew"

Contra: "The head rests were very uncomfortable."

Pro: "Loved the staff, very nice! The food options were good & I appreciated the veggie options. Desert could be optional since I never eat it. Oh & the beverage cart with all the options is the absolute BEST."
Contra: "No noise barriers. I realize people will bring babies on flights, but after 11 straight hours (seriously, 11!) of screaming babies, the whole plane was tired & on edge."

Pro: "After so many domestic flights of being shuffled around and interacting with flight attendants that seem to not like their jobs much and passenger's are just an annoyance, flying abroad on Luftansa was quite a different experience! The flight attendants were polished, professional, and actually wanted to provide a service. Their interactions made me feel like I was cared about and that they wanted my unique needs to be met. This made a 10 hour flight an enjoyable experience which I certainly didn't anticipate."

Pro: "The problem was a family with 4 children who failed to parent their children which made this 7 hour flight a nightmare. Their children yelled, screamed and cried the entire flight and their parents did nothing. Their children laid in the center aisles, jumped up and down in the seats like a trampoline. They played with the trays like a toy repeatedly opening and closing them for fun. They tossed pillows at each other and the father handed them back to them to do it again and again. The parents didn't even seat their children in - the flight attendant had to do it. In our section there was no sleeping only total frustration. I love kids but sitting behind totally irresponsible parents made this return flight a nightmare while awake"
Contra: "Flight crew inability to handle unruly passengers"

Pro: "The new plane entertainment features and the bigger toilet room space... but... seat space SUCKS... I'd rather have a more comfy seat than bigger toilet room space"
Contra: "The person behind me kept pushing my seat back.. guy next to me kept elbowing me. Seat space is way to small, need more room to move. I'm only 130 lbs. can hardly wonder how a bigger person can handle those tiny seat spaces. Also, those seats are so uncomfortable with the way they contour one's back. No support and very very uncomfortable, I had mid back tension pains the entire 12 hour flight."

Pro: "Extra leg room in the emergency exit area was great for a tall person. Good food."
Contra: "Boarding was chaotic and they switched the gates. The flight was overbooked. No entertainment offered."

Pro: "it was nice trip from Lufthansa. only the issue was with the space between the seats in the economy class but rest was fine"

Pro: "Upgraded after a terrible flight out. This was much better. The food was better. The seats reclined like normal economy seats in domestic flights. Lufthansa definitely knows how to make economy seats uncomfortable."