They were doing some sort of passport control and only had 1 person for all of economy. It took forever and seemed unnecessary since we all had our documents checked when we were at the check in counter.
Staff were lovely. Plane was clean and comfortable. Nice clean blankets snd pillows.
Better entertainment options and faster boarding.
One of my bags didnt arrived. It was a priority bag. And the flight was a really bad experience. There were two kids (2-3 years old) from two families in business class that cried during literally 10 hours! Was a really long flight
Hi. You canceled my trip and now you are asking me for review? Check my trip record and you will have my review. Call your customer service and you will have the answer. This was the worst experience in my life. Sorry for you.
Pro: "Great attentive crew."
Contra: "Boarding has no groups, seats are small"
Pro: "Liked the time of the flight."
Contra: "It left late."
Pro: "The meals were awesome, flight great!"
Pro: "Flight left on time & arrived on time."
Contra: "Quality of the snack could be improved."
Pro: "Seats very comfortable; real feather pillow! Everything was on time."
Contra: "Breakfast consisted only of sweet items -- I didn't touch it."
Pro: "The transfer after the flight was very helpful."
Contra: "Entertainment was absent."
Pro: "The service"
Contra: "The service and attitude"
Pro: "The business class ground crew proposed to check in our hand baggage and were very helpful. (We were in economy class) It was my birthday and i was very touched to receive a spontaneously made card and some chocolate truffles and a smile from the flight crew."
Contra: "I think the choice of films could be improved."
Contra: "Old plane, rude crew, checked bag was not included in price. I did fly Swiss to LA last year and it was amazing, i don’t know what happened since."
Contra: "Older plane with poor seat comfort. (Same trip Bos to Zurich much better.) Video did not work at all in one seat and poorly in other ,for 7 hr flight"
Pro: "Overall everything was great"
Pro: "The crew was great and the flight itself was fine"
Contra: "The checking in experience was chaotic. I was told I was on standby for my connecting flight to New York. The flight was delayed by almost an hour and a half."
Pro: "Food was tasty. Crew was very good."
Contra: "Legroom was horrible, and I’m 5’-7”! Ancient entertainment units."
Pro: "Ease of check in and ease of boarding. The non-stop flight was at an excellent price"
Contra: "Metal box under the seat cramped leg room. Seat jutted into the aisle, so I got bumped by every cart and everyone going to the lavatory."
Pro: "Excellent crew and service"
Pro: "I was flying business class so staff, food, etc was excellent"
Contra: "I do not understand why arriving to checkin with 90 min, on a DIRECT flight, in business class they can decide to not lead luggage at ZRH. We had to wait for all luggage to come out, then go to lost and found, what is more puzzling is that then they tell you the luggage will be loaded on next flight, arrive at night, but will not deliver it until after 3PM on next day. This is flying business class. Swiss begins to feel like a low cost"
Pro: "Great crew and flight."
Contra: "Boarding procedure was rather chaotic. After first class, rather than board by groups or rows, it was everyone else. Flights are fully booked and overhead bin space is tight if you board at end."
Contra: "Cabin temperature was a little hot"
Pro: "Nice experience."
Contra: "Seats are not so comfortable. Crew is nice, but not too nice"
Pro: "I was late ( I had to drive 230 Km ) and I managed to call in advance the company that was doing the check-in on behalf of SWISS - I asked them the Check-in time closing time and by almost flying ( speeding like crazy ) I arrived before that moment."
Contra: "I did not check the terms and conditions of the ticket. I am a Star Alliance Gold member and I was expecting SWISS to have a similar booking system like the others I fly with. I found out that the ticket fare did not contain checked luggage ( so I had to pay a hefty fee for it ) and also my 20" wheeled case that was ok in all the other flights I took it with me, this time was oversized and overweight . My wife took out the 2 laptops so it became within weight limits but still oversized - My wife paid for the fee ( I wasn't there at the time and she is not a such experienced flyier as I am ) . When I found out about the fee, I checked their rules and I found out that the hand luggage is allowed to be 22" . I saw in the airplane a lot of people with cases having the same size as mine, that went as checked luggage at a cost fo around 40 . I want to see how can I get my money back . . ."
Pro: "Good space above seats"
Contra: "Seats way too tight. But the worst thing was the two passageners in the row we shared. They were laying on each other and it was inappropriate for the entire flight. He was rubbing her breast and I said something. He seemed to stop. Lots of rubbing and huggin and the man had his legs stretched out man spread style"
Pro: "Left on time Crew friendly and helpful"
Contra: "Uncomfortable seats, half of the toilets not working for portion ao flight. Entertainment system not working properly on many seats"
Pro: "Flight left in time, easy quick boarding. Food was great, we had dinner and breakfast snack"
Pro: "good entertainment system, modern aircraft , friendly and competent crew"
Contra: "I liked everything except the airplane itself, which I hated. I was fortunate enough to get an exit row on my long flight going over; I did not get lucky on my way home. The flights between Zurich and Brindisi were more comfortable than the long haul flights. The long haul flights are abominable and should be outlawed by governments as they are currently configured. The boy next to me literally could not fit his legs/thigh bones in the space provided by his seat. I did okay as I am not tall, until the woman in front of me decided to lean back. It is not her fault, however, though I thought nasty things about her and periodically tried to dig my knees into her back to get her to lift up her seat. The fault belongs entirely to Swiss Air, which chooses to treat human customers as steerage. The only thing that made the experience worse was the impossibility of choosing my seat online for my return because I had only a smart phone with not-great wifi available. Choosing one's seat should not be dependent on having good wifi and a computer, however. It is bad practice to "sell" seat choices. The families around me were not able to sit together because of this shoddy, greedy practice on the part of the airline. It is also not fair, subsequently, that other passengers are faced with giving up the seats they've chosen, or been given, to assist families in sitting together. Honestly, the extent of the greed on the part of airlines nowadays is astonishing. What used to be a thoroughly enjoyable way of traveling has become an ordeal at best."
Pro: "lovely flight -left on time arrived 1 hr early. my earphones did not fit plane plug, the one provided did not fit my ears - slept instead,,,Excellent service..."
Pro: "The flight had a delay but managed to (partially) make up for it."
Contra: "Boarding was a little slow. Perhaps it would be nice to more explicitly explain to people how to more quickly stow their luggage and then sit down in order to let other people through. The seats felt a little more cramped than usual."
Pro: "Great flying with Swiss!"
Contra: "seats were a bit tight! otherwise, great!"
Pro: "zurich a great airport."
Contra: "cheese roll"
Pro: "Food, service, beverages, film selection."
Pro: "I have been flying to Greece and back many years now. I have never seen,such comfort in a plane,such great service,so many snacks and meals,and the crew was coming by every 30-45 minutes for water. We were served Swiss chocolate and also the best ice cream I have had in my life. Best flight and best plane I have flown in my life."
Pro: "The crew was terrific, the pilot provided us with lots of good information, and though the plane left late, it arrived on time."
Contra: "The seats are configured exactly opposite the human back. Clean, new, but very uncomfortable."
Pro: "It was a very short flight. Thankfully very short."
Contra: "I paid extra for extra leg room and there seemed to be no difference in leg room between business class and economy class."
Contra: "No inflight entertainment."
Pro: "The crew was lovely."
Contra: "The seats were very cramped."
Pro: "Aircraft was clean and spacious with ample leg room."
Contra: "Food was mediocre. Timing of delivery could have been better balanced."
Contra: "Made me check in my carry on bag and changed my reserved window seat to middle seat amidst 2 children I don't know. Whe I got on the plane there was plenty of room for my carry on despite the boarding staff saying there wasn't. I offered to upgrade my ticket to business class the attendant at the desk laughed at me. Older woman was very rude, condescending and not accommodating."
Pro: "Crew fine"
Contra: "We didn't had entertainment"
Pro: "Good staff, food, service"
Contra: "No leg room for us tall people!"
Contra: "I had a tight connection in Zurich and a very lengthy trek to get to connecting flight. I wish Swiss Air had told me ahead of time that the flight would hold until I (and at least two other people) got there, instead of of having us run like crazy in an effort to make the flight. Connection time was way too tight."
Pro: "large variety of content"
Contra: "system didn't work the whole flight on 2 seats"
It's such a disgrace that you thed kayak didn't email me to inform the cancellation flight from cluj on the 7th. I've spent a night at the Hilton hotel in cluj for which you should pay and also lost a say work. Also did 2 covid test te sister me 100 euros and pain. I am writing form Istanbul on the 8th wating to board to Miami flight TK0077. I expect you to have the decency and reimburse all the extra costs that were caused by you not the Turkish aireiles. By email the survey demonstrate that you had no idia about the cancellations. Shemful indeed. Please don't put your incompetence on the Turkish aireiles You can call at 786-285-6755. Thank you Adriana Manari
Long drawn out boarding process with multiple delays and unnecessary security checks. No priority for business class passengers. Poor food for business class my remote stopped working mid flight and the attendant suggested I deal with it for the remainder of the flight even though they’re were multiple empty seats in the cabin. Flight crew barely spoke English which shouldn’t happen on a international flight. Overall mediocre for the money I spent. I will stick to Qatar Airways from now on for my travel needs.
Professionally from a to b.
I've traveled with all major European airlines, Canadian and United States. Turkish Airlines is my favourite by far.
Pro: "Nice crew and good service"
Contra: "The other passengers are not very orderly when boarding. Passengers could have been more spaced out."
Pro: "Great experience, beautiful people, always smiling ant there to help you."
Pro: "Everything was great."
Pro: "Yes.The crew was amazing"
Contra: "To have a variety of foodstuffs especially the soft drinks. Hot Tea wasn't really hot.Just warm."
Contra: "The flight from LAX Ron Istambul was delayed for 2.5h, then the flight from Istanbul to belgrade was delayed by 3.5h. Then we learned that our luggage did not arrive, after waiting for all the bags to come out. This was by far the worst flight we have ever experienced!"
Contra: "Everything was good."
Pro: "todo la gente la comida la chltura me encanto esta ciudad espero visitarla pronto"
Pro: "Food was excellent. The built in entertainment from movies to games was amazing! It saves you space from having to pack a bunch of electronics."
Contra: "I always enjoy a window seat but the people next to me didn't get up at all! So I was stuck sitting and didn't have a chance to stretch my legs. Not the airlines fault of course. If you put your seat back a little, it just pushes your knees farther forward."
Contra: "Narrow space between seats"
Pro: "It was the best"
Contra: "The best"
Contra: "Unconfoetable seat for business class. No priority for boarding in business clas. Old plane."
Pro: "Service is good, and food as well."
Contra: "The seat are not comfortable for a long flight, I felt I was on a city bus it's very cramped and tight and I'm a medium size person, totally not recommended for heavy people"
Pro: "Service, food, staff—all excellent!"
Contra: "The cabins on both flights were too warm."
Pro: "The check in at Budapest was very helpful."
Contra: "I like everything"
Pro: "Friendly staff"
Contra: "Narrow seats"
Pro: "One of the best airlines. The Boring team in Cluj was really pleasant and courteous"
Contra: "No subtitles in foreign languages"
Pro: "Very professional and very convenient."
Pro: "Turkish Airlines had new planes with a decent amount of leg room between the seats."
Contra: "I booked the seats really early and did not book the last row before the lavatory, but that's where we were assigned seats."
Contra: "They have lost our luguage and up to this minute, we dont know where they are and when we are getting them. They are not even answering our calls or emails. Very bad airline with very unprofessional people. Will never fly aith this airline again."
Pro: "The ticket was a good price with good service"
Pro: "This flight was perfect, good food and excellent crew."
Contra: "My luggage did not arrive with me from Istanbul but they put on the next available flight, so big deal"
Pro: "Service and people."
Contra: "Long lines...far away gates...and double security check with pat down...besides having electronic items taken away and a separate line to pick that up and separate line to pick up our baggage in Miami"
Pro: "Unfortunately they do not use their best aircraft on this route, still good experience and surprisingly good food. On time and perfect service."
Contra: "Seats only average as far as comfort and room, and no personal screens for entertainment (unlike the route Athens-Istanbul, which is the same length as this one, Istanbul-Bari)."
Contra: "Could not order my special meal in advance, because of turkish airlines website problems, and ended up fasting"
Pro: "Great service on and off board. Great and very comfortable airplane."
Pro: "The crew was courteous and helpful. The plane left on schedule and connected me to my next leg with no problem"
Pro: "Passing comforter The headphones for TV (full headphones red) Entertainment options"
Contra: "The seafood plater and breakfast platter egg Bathroom was dirty (water spill)"
Contra: "There was no personal monitor to watch movies during the flight"
Pro: "I love everything about this airline. I'm a fanboy of Turkish airlines every time. Great in cabin entertainment, great service, always awesome aircrafts."
Contra: "i had asked for an aisle seat and ended up on seat 7C which is the one that is next to the seat where the stewardess sits down. I wouldn't have minded at all but my seat and the one next to it didnt recline anywhere near as much as every other seat in the whole airplane. It was really uncomfortable for me and the person who was seating next to me. Hopefully this will be the last time i get stuck in that kind of seat."
Contra: "Very good fantastic business class seats awesome legroom And again great service"
Contra: "They don't speak very well English"
Pro: "The flight and crew is always great"
Contra: "Food and not a great movie selection"
Pro: "Seats, much more spacious than most flights. Great service and attention to detail. Great selection of entertainment. Taking off and landing very smooth. Someone got sick and she was handled very well by the staff."
Contra: "I hated my seat and was not given an opportunity to select one."
Pro: "I got a little bit sick on plane and the crew was super helpful and supportive."
Contra: "Tbilisi-Barcelona flight was okay but 5 days earlier I took the same flight from Barcelona to Tbilisi where they changed my flight time and nobody let me know!! I didn't receive any information about it and so I had to spend 6 hours at the Barcelona airport!"
Pro: "The service was okay."
Contra: "There was a woman sitting behind me with a loud child that kept kicking my chair."
Pro: "There was upgrade special on our outbound flight at check in which we took advantage of so we were in business class flight from SFO to Istanbul. That was awesome experience - very comfortable fully reclining seats, gourmet food and drinks, impeccable service, wide entertainment selection, etc. Even on the shorter leg flights we took (i.e. Istanbul to Rome and Dubrovnik to Istanbul) they served food (light snack). We flew economy from Istanbul back to SFO but got exit row seats so plenty of leg room and seats reclined good amount. Again, great service, food and entertainment. All the flights we had on our itinerary were newer planes. Turkish Airlines is so much better than American airlines!"
Pro: "The food.."
Contra: "That the anytime snacks that was offered was not available for passengers"
Pro: "Good food, boarding according seat numbers enforced"
Contra: "Very old plane, entertainment system not working, crew not that attentive. Baggage delayed."
Pro: "Food was good, airplane was newer than expected (nearly brand new, from the look) and the movie selection was excellent - and it was all free."
Contra: "More legroom would be nice. Boarding was a bit delayed for no visible reason."
Food was absolutely terrible…old plane.. small seats
Well I guess more flexibility from terminal to terminal and close to the gates. Thanks
Contra: "Unable to travel due to Corona restrictions, company would not refund ticket."
Pro: "The crew were friendly enough and willing to serve."
Contra: "The seat could have been thicker and softer for greater comfort--instead, it was thin and flimsy. There should also be greater space/pitch between the rows of seats."
Contra: "Lost one of my luggages"
Pro: "Seat was both comfortable and spacious. Crew were very attentive and personable."
Contra: "Really great flight. Can’t say enough about it."
Pro: "Fabulous Stuart’s."
Contra: "1h of delay .... is inadmissible for the price what we are paying for the tickets..."
Pro: "Crew was excellent"
Contra: "Uncomfortable tight seating in economy"
Pro: "Very professional crew"
Contra: "Entreteiment on bord"
Contra: "Turbines did not start up initially. 1h delay."
Contra: "The plane was too warm. It was a full flight and you need more air circulation. The movies were old and you need more current ones. For a snack we were offered a cookie or some sort of sandwich, there were chocolates and fruit on the tray but they weren’t offered."
Pro: "The food and drink were the only two enjoyable moments of this flight."
Contra: "The crew in Cluj airport could not care less about getting the plane boarded and departed on time. For 20 minutes crew stood around in the airport talking to each other and using their cellphones. Finally the transport bus was loaded only to have the bus driver get out, and talk to another employee while simultaneously using his phone. No information was given for the delay and the plane was boarded at time of departure. This careless and unbothered attitude resulted in a missed connecting flight for my partner and I. We were completely unassisted by crew on the plane and ended up having to wait 24hours for our next flight home. Absolutely disgusted by the service provided from Cluj to Munich. I would seriously consider another airline before booking again with Lufthansa for this route."
Contra: "Long delay in taking off. Terrible food."
Contra: "Attitude of staff very poor at a request for a drink of water"
Pro: "Nice big plane, good/frequent beverage service."
Contra: "Didn’t arrive on time. Breakfast was weird and flavorless."
Pro: "The plane, entertainment and crew (except for the one flight attendant who seemed to think she was too good for the job). The personal at the airport were very helpful."
Contra: "A flight attendant was impatient with children, cranky and rude. Other members of the crew were very friendly and let my son check the second floor and cockpit. There was only one choose of main course."
Contra: "During the main meal many many passengers had no option for the main dish.. Only vegetarian dish! Many passengers didn't eat."
Pro: "Large comfortable seats, excellent crew and service, frequent food and beverage offers"
Pro: "Firstly, the food was great!"
Pro: "Had a very comfortable journey. Nice and friendly crew. Amenities at Frankfurt were excellent."
Contra: "Late one hour. Apparently equipment failure"
Pro: "Comfortable and clean plane. Flight was on time. Free drink!"
Contra: "As with almost every flight in Europe, boarding was chaotic, not following zones, priority or people requiring assistance/gate agents did not enforce the boarding rules."
Contra: "Crew's attitude is awful, they need to learn how to provide service."
Pro: "everything - especially the way they treat their customers."
Pro: "We had a problem in Germany. My daughter left her passport on the plane. Everyone was very helpful and found it. And got it back to us."
Pro: "They were average in terms of comfort and crew. You can only get so conofortable in economy class and the crew did what they were expected to. I did feel that my empty meal tray was left on my table for quite some time though."
Contra: "We had no individual entertainment on the flight, only very old CRT screens hanging from the ceiling, circa 1995. They did show movies but the sound quality was poor and my headphone jack did not work so I had to share with my husband. They offered no explanation for this, since their website clearly promises individual screens for international flights. When asked, the FA simply said "this isn't our usual plane for these types of flights." However, we had the same issue when flying to Frankfurt with them, so the company seems to just be lying. The food can barely pass as food. Everything was ice cold except the main dinner entree, even the bread. The only vegetable available throughout our 8+ hour flight was shredded carrots absolutely swimming in mayonnaise. The boarding process was exceedingly slow and they would not allow use of cell phones for boarding passes, although their check in provides the attachments. This required probably 1/4 of those boarding to have to step aside to another line for a paper copy. Again, no apologies or explanations from the company. Overall, I wish I had shopped around a bit more and chosen another airline. International flying is supposed to be somewhat enjoyable, even in economy class. Instead, this was the longest 8+ hours of my life."
Pro: "Fast boarding. Smooth flight. Good entertainment. Very pleasant."
Contra: "Flight attendant complained about a passanger right in fron of her in a different language. I understand both languages. Completely unprofessional."
Pro: "Crew was friendly"
Contra: "Flight delayed by over 3 hours, inflight entertainment did not work"
Contra: "Crying children!"
Pro: "Entertainment options were great and always make the flight go by faster."
Contra: "Seat was broken and didn't recline, stewardess had zero interest in assisting. She could have simply told me she was putting in a work order. Only one food was option available, the stewardess offered zero solutions for people with allergies to the option provided. The general theme was that the crew wasn't eager to please."
Pro: "all was perfect and helping"
Contra: "nothing all are fantastic"
Contra: "Food was salty, couldn't eat it. No replacement available Luggage disembarkment took forever"
Pro: "Standard short flight."
Contra: "I have no idea why they would book this flight for a connection to Chicago. They only gave me an hour window for connecting and with the plane delayed 30 minutes I had to rush through and skip everyone in like at passport check and made it just as the were boarding my connection."
Pro: "The staff on my flight were the most friendly crew I have ever had on a flight. They were enjoyable to interact with and went out of their way to help guests. I also appreciate that they wake you up if you are asleep while meals are being passed out; I have missed meals on planes before which is not a great experience on a 12 hour flight."
Contra: "The only negative aspect about the flight were that the seats were a little uncomfortable. There weren't any foot pedals to lift your legs and the seats were extremely close together which was uncomfortable on such a long flight."
Pro: "Extremely roomy seats! So glad to have the room after a cramped flight from Europe!"
Pro: "I appreciate the taxi, in Munich airport, to my next connection."
Contra: "I disliked the late departure."
Pro: "SAS and BA can do better"
Pro: "The food was nice."
Contra: "12 hour flights in general not the most comfortable."
Contra: "Day before the flight, Me and my husband did the online checkin as soon we got the email to ensure that our seats are together. At Milan airport, we verified our seat numbers again with the staff to make sure that my seat( which was assigned by Lufhtansa itself) is still the same and is Window seat. She checked and confirmed at the airport that my seat is window seat and there won't be any changes. At Frankfurt airport, while we were ready to board the flight, we were told that the system had assigned my seat to someone else even though i had the seat number printed in my ticket and verified it the same morning at Milan airport too. The Lufthansa staff member M.Hoy ( M.Ahoy) was not at all helpful to resolve the issue. After requesting him to give me another window seat or resolve this system issue, he behaved in a very disrespectful way. Even though it was airlines mistake in reshuffling my seat at the very last moment of boarding the light, he was not at all helpful and spoke to us in a very rude way. I am a regular flyer with Lufthansa/United flights and this was a very horrible experience. I am very disappointed."
Pro: "Never got on this flight on the booked day and got out the next day"
Pro: "The stewards were very prompt and polite. The food and wine were good"
Pro: "The flight attendants were very friendly and attentive. The flight was very smooth."
Contra: "My seat back was not easy to keep in the reclining position."
Pro: "Entertainet options were very good and very diverse."
Contra: "For an international flight the plane was quite tight in terms if leg room and aisle space."
Pro: "Most of the aspects of flying"
Contra: "There is a fair amount of room for improvement when it comes to Lufthansa airplane food"
Pro: "I like to fly with Lufthansa highly professional team, I feel comfortable and safe."
Contra: "My frequent flyer number did not show up"
Pro: "The service on the plane was great!"
Contra: "The movie selection could improve."
Pro: "This was a very new plane and had extra leg room even in coach."
Avionul, fiind foarte mic (și, probabil, vechi), senzațiile au fost nu tocmai plăcute - îmi părea că suntem frunză-n vânt. Majoritatea călătorilor au avut stare de disconfort, din momentul decolării până când avionul a ajuns la o înălțime unde s-a putut stabiliza...
Contra: "Boarding... always boarding being confuse! Tarom flights are... difficult to understand why this happens"
Pro: "Crew was amazing and helpful."
Pro: "Brought me home in an hour"
Contra: "Delay again"
Pro: "Good short flight."
Contra: "Open both for passengers to enter terminal on arrival in Bucharest."
Pro: "Short flight."
Contra: "When the passengers walked into the terminal building from the tarmac in Otopeni Airport (Bucharest), BOTH wings of the double door could have been open! Only one was. Otherwise flight was fine."
Pro: "Leg room, online check in, being on time. Overall ok."
Contra: "Old plane, dry food, not too friendly staff and. Not the best value for money"
Pro: "It was fast and on time"
Contra: "mmmm food ))"
Pro: "Flawless process! Great customer service!"
Contra: "Arrival of baggage on the carousel."
Contra: "Boarding via bus."
Contra: "Lots of turbulences at landing, due tonthe heavy rain."
Contra: "Not so many movies"
Pro: "On time. Clean ."
Contra: "less lights while fly"
Contra: "My mother (88 yrs of age) solicited help stowing her luggage from one crew member, and was refused!"
Pro: "Crew was very good, professional"
Contra: "You should look for a proper bread,better sandwich and a healthier desert."
Pro: "Customer service was good"
Contra: "Both flights were delayed and the airline lost my luggage"
Pro: "Flight was on time, seats were comfortable. Snack was providedeven if flight was short (1h) Polite staff."
Pro: "Flight left and arrived on time"
Contra: "Food is mediocre and there is no in flight entertainment so thank God for Kindle!"
Pro: "Not much"
Contra: "The flight left 1.5 hours late from Amsterdam. It was also frustrating that there were two gate changes! There was no inflight entertainment so good thing I had my kindle! Also the food sucked. I'm not sure what was in the sandwich but it was not great."
Contra: "Everything flight was booked have to wait 5 hours for another flight"
Pro: "The plane was fairly new and, for such a short route, quite big (but I guess that was just due to the increased number of passengers, as almost all of the 180 seats were booked)"
Contra: "Almost 3.5h delay, no reason given, a mere croissant offered during waiting time, no transparency about additional delays (it was just 2.5h, initially). Also, despite the aircraft being newer than most Tarom planes, it was cramped, with very little leg room, very cheap trays and no storage space on the back of the seats in front. No warm beverages (no coffee, no tea!!). Will seek compensation for the delay."
Pro: "That I didn't get poisoned."
Contra: "That I couldn't bring myself to test the sandwich for fear of poisoning. You should have seen how many people handed their sandwich back to the stewardess. What happens to those sandwiches? Do they attempt to hand the same ones back on later flights? I think they do. Anyway, take a close look at those sandwiches they give you before you bite into one."
Pro: "For the first time, in many years, cabin crew apologized for delay"
Contra: "Flight delayed, cofee= prepare yourself a nescoffee (even at business class"
Pro: "Great crew."
Contra: "The flight was delayed and I almost missed my connecting flight."
Pro: "Every thing good,"
Contra: "I'am tall man so the seats not enough for me"
Pro: "short time flight"
Contra: "no entertainment/poor food"
Contra: "Because I booked tickets with baggage included, and when I was at the airport I had to pay again 50 euro per suitcase. Who will pay for this mistake?"
Contra: "Didn’t leave on time. Food was disgusting. Loud, not comfortable. Last time with Tarom"
Pro: "Boarding was good, flight and landing"
Contra: "Had to go through security check in Istanbul"
Pro: "We had 2 flight attendants (females), one very pleasant and helpful, the younger was alright, I guess she was just ok, not going the extra mile or anything, nor smiling."
Contra: "I was the first one to use the rear restroom and it had a terrible smell - not clean. Not impressed. No entertainment."
Pro: "Smooth flight, the staff was friendly."
Contra: "10 minutes delay at departure."
Pro: "Quick and easy"
Contra: "No food option without meat"
Pro: "Boardibg was on time and the stuff was very nice"
Contra: "I didn like the food."
Pro: "FOOD and the crew"
Contra: "everything else: the plane was old and unaccommodating for a 9 hr flight, entertainment was terrible -small and damaged screen- no wi-fi, no electronics charging capabilities. I felt like in a prison"
Contra: "40 minuets delay Bad food No intertatment"
Pro: "Some us above"
Contra: "No leg room between seats"
Pro: "the lady in your desk was nice and extremely helpful. We dad a problem with the registration of one of out tickets. She solved it for us/ She did her best to give us the places we asked for. Excellent attention. Sorry I do not know her name."
Pro: "Right on time. Old plane very well mantained and pilots and crew made the flight very pleasant."
Contra: "Flight attendants telling me take off my headphones, this isn't 1999"
Pro: "All was fine. Since the flight from Bucharest to Chisinau is only an hour, the tiny plane was fine."
Contra: "Since the plane is so tiny, you have to turn over your cabin baggage at planeside, then get it back when you land. The airline took my hand luggage in good condition, and when I got it back, one zipper pull had been snapped in half. I tried to file a claim when I landed, but airport personnel said that for cabin baggage, there was nothing they could do."
Pro: "Staff were cordial and efficient. Boarding was efficient and smooth."
Contra: "Uncomfortable chairs (little legroom, no leaning backs for the seats)."
Pro: "excellent flight attendants. Fast flight to make up for delay."
Contra: "Smaller seats than other airlines. Plane was dirty. Landing was rough and downright scary. delayed flight"
Pro: "Flight was friendly, surprised we still got food for a 03:40 flight that was only 2 hours long. On time boarding for once."
Contra: "Way too early of a flight, had trouble sleeping on plan."
Pro: "It was comfortable with good price."
Pro: "Take-off and landing on time; Cleanliness of air-plane; Politeness of crew."
Contra: "Non-functioning online check-in (without any warning whatsoever); Indifference of call-centre personnel inventing non-sense excuses; Ignoring booked seats; Outdated planes."
Contra: "I always check in in advance and I did this time as well. However, Tarom website did not offer the option for a vegetarian meal while I checked in. I tried again at the counter and was told I need to call 48 hours in advance for a vegetarian meal. I did not find this information on their website nor does it make sense to me that a vegetarian meal should be so hard to get. They should improve this. I had nothing to eat on the flight :-("
Contra: "My baggage was left in Paris and flown with the next flight"
Last minute gate change at Charles de Gaulle, required me to walk further to alternate gate for my flight to Punta Cana.
No online check-in, so not ideal for business travellers having to queue to check-in at Zurich airport
It was so helpful to be able to board the plane front and back. It makes it so much faster. It was also helpful announcements were made in French and English. I cannot thing of anything that would have made that short flight better.
Contra: "Only a steward that did not help us with luggage when neede..."
Pro: "More space in business class (777-300) than many other airlines."
Contra: "Entertainment very limited. No adjustable air vents in this aircraft"
Contra: "This was one of the worst flights I’ve been on. Both planes were downright filthy. The flight from Dallas to Barcelona had several broken toilets. Flight from Paris to Barcelona boarded and once everyone was on board, they told us that we would be sitting there for 2 hours before leaving."
Pro: "The crew was very friendly."
Contra: "No wifi on a 9 hour flight. Takes a long time to get another round of coffee."
Contra: "boarding groups were not adhered to and those in a lower boarding group often boarded well after those in later boarding groups."
Pro: "Everything was great"
Contra: "Placed in last row w/ non-reclining seats, even though bought tix 7 months early. We travel w/ only carry-on bags. AF allows 35 kg each but only 12 kg in cabin. I asked, online, twice, if we could have a couple of extra kg for hand pieces. Rec’d only auto. luggage policy. Forced to check both bags."
Contra: "There was no entertainment and there was a lot of annoyed passengers and flight attendants"
Contra: "Arrived 5 hours late"
Pro: "I was given a great seat and the food was OK- not the Air France food of 5 years ago but still good"
Contra: "I didn't really use the in flight entertainment - the usual movies, tv etc"
Pro: "Staff was so helpful and attentive to our needs.Providing service with a smile."
Pro: "En deux mots, tout était médiocre, avion, « nourriture » (si on appeler ça comme ça) même les hôtesses travaillaient avec une sale gueule.. Très déçu d’Air France"
Contra: "Le capitain et l’aterrisage"
Pro: "The size of the plane was nice. They had a good move selection. The vegan meal I was given was great."
Contra: "It was loud, cold, the food was just okay at least my vegan meal was the bomb but it would have been better had when we booked the flight it allowed me to also choose this option for my husband. Since he is vegan as well."
Contra: "We were 2h late"
Pro: "Food, service, comfort"
Pro: ". Budget airline with no legroom or extras"
Contra: "See above. Nothing specific to like."
Contra: "Security services at Manchester airport...too long and not friendly at all"
Pro: "Comfortable, hospitality and wonderful service"
Pro: "The crew was very friendly and professional. The food very good"
Contra: "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."
Pro: "Boarding was on time"
Contra: "flight was delayed by 20 minutes Boarding got me through Sky priority quickly. Had to then wait in the boarding tunnel as the cabin was not ready. large queue Seats were exactly the same as economy so offered no added benefits apart from the meal on board parked in a distant area of the terminal and had to shuttle bus to 2E which meant a very tight transfer"
Pro: "The cabin crew were excellent"
Contra: "We were transported to the plane which was quite some distance to the plane via bus after climbing down steep stairs from the departure gate area. Then we had to climb steep steps in extremely hot weather. We were then delayed for a hour in the plane in very hot conditions as the plane had its air conditioning off and the ground air conditioning was not put on. We were swearing in the heat for an hour!! We arrived at our destination and hour and half late!!"
Pro: "Plane was comfortable and new."
Contra: "Nothing really."
Contra: "Waited a while before take off."
Pro: "The flight had a delayed of 2 hours due a system issue, but the flight was comfortable, and the airplane was clean."
Contra: "I didn't like the check in, the personnel there were not so friendly and had discrepancies. We were a group of 6, and 2 of us were able to drop the bag in the check in. But the others were told that needed to wait 30 mins."
Pro: "Yelling, cheering and literally rolling in the aisle made for a really annoying flight"
Contra: "Infusions bad behavior. Also, flight number was changed and AF. Was understaffed to handle questions on squirrelly luggage check."
Pro: "Great hospitality. Champagne as apero, cognac as digestif. Excellent on board entertainment. Comfy pillow and blanket."
Contra: "Took very long from landing/ arrival until baggage could be collected. Priority luggage came out last!"
Pro: "Service was great, flight was on time and I really enjoyed everything"
Contra: "Little turbulence but overall it comes as usual so it was worth the flight"
Pro: "The service"
Pro: "It was Amazing staff helpfull and fresh.. love it"
Contra: "Flight of almost 3 hours was not entreteiment at all just magazines."
Pro: "Very old plane with very poor screens where images was horrible"
Pro: "Good on a short flight"
Contra: "Paying for carry on due to weight limit. First time this ever happened!"
Pro: "Great crew"
Contra: "Food could be a bit better. White bread is unhealthy."
Pro: "We were on a 9 hour flight which is pretty exhausting on its own. However, Air France provided you with a pillow and blanket, as well as headphones, so that you can make the best of the long trip."
Contra: "The chairs, for whatever reason, after just not that comfortable. Too squishy and they make noise when you adjust your position. I fidget a lot on flights so I felt like I was making a lot of noise. Also the plane didn't have cold air, do you get toasty pretty quick."
Contra: "Everything. AF changed seats without authorization or notification, separating a mother from her 3 year old daughter. Their entire attitude was "nothing to be done, now board plane and leave" no compensation was offered, nothing done to remedy their mistake or rude behavior and treatment"
Pro: "Nice Flight Attendants Good Food"
Contra: "Flight was delayed by 1.5 hours"
Pro: "Flight arrived safely."
Contra: "Air France offered no help rebooking missed connection at JFK due to delay of more than 2 hours in arrival."
Pro: "Our flight attendant and fnally making it home!"
Contra: "Disorganized uninformed staff. One says I have to have an additional "random" security check after going through the same thing in security. Turns out it wasn't random and I didn't need it. Both times they read my boarding pass wrong thought I was going to Tel Aviv - not random. Airport was hot as hell! Flight kept getting delayed then we had a gate change as well. Finally got on the plane and it took forever to take off so we were basically sitting in a sauna for 30+ minutes."
Pro: "I am a 70 year old woman with reduced mobility. The flight attendants made sure that I was given an aisle seat and they helped me find a seat with two empty ones next to me. The crew could not have been kinder."
Contra: "There is nothing I did not like."
Contra: "The company failed to transfer my checked-in bag to the next flight during the transfer apparently"
Pro: "All female crew in the cockpit - awesome."
Contra: "Non reclining seats"
Pro: "This plane was the nicest plane I had ever been on. Very comfortable and the entertainment was amazing!"
Contra: "Airplane food is airplane food I guess."
Contra: "Left a little late for no apparent reason."
Pro: "Spacious cabin, clean and bright. Attentive crew offering snacks and a drink for an hour flight."
Contra: "Although incoming plane arrived late, flight home arrived 20 minutes early."