It was a pleasure to travel with Turkish Airlines. Excellent food, entertainment, and staff, not to mention the little pouches with basic necessities for the flight and the safety bags. It really gives you the feeling that this company cares for the comfort and safety of their clients.
Pro: "The Airplane was good and the crew was very helpful."
Contra: "The route from Bucharest to Istanbul could be shorter and the way from the airplane to the airport could be through the jetway not through the uncomfortable buses."
Pro: "The crew did their best. The company, the policies, the times ... a different story."
Contra: "Stop boarding pets on a transatlantic 11.5 hours long flight - if the owners are nuts (although they swear they love their pets) air companies must be more responsible. The first air company that will refuse to cabin board pets will be my only company to fly for the rest of my life. Sometimes, saying NO is the right answer."
Pro: "Very professional !"
Contra: "The first coffee given at the beginning of the journey,was very good,(which is in general unusual during the flights), but the one given at the end of the trip was bad."
Pro: "The service and food are always fantastic. The staff really goes out of their way to make you feel welcomed and comfortable. The ticket price was fantastic too!"
Contra: "Food and service"
Pro: "Crew was fine. Food and entertainment was awful. The wheelchair assisted transfer during layover was horrendous."
Contra: "The wheelchair assist transfer between planes at Istanbul was atrocious."
Pro: "Onboard service was good -breakfast served was good."
Contra: "The seats are somewhat uncomfortable but OK for only a 1 h and 40 min flight"
Pro: "Crew were great and the airane was clean."
Contra: "The leg room in the economy is very tight my knees were hitting the seat in front of me. Also my special low calorie meal was inedible as the protein was so overcooked."
Pro: "Quick flight, friendly crew. It was nice that food was provided on such a short flight (though international, so it makes sense), and it wasn't bad."
Contra: "Flight was delayed on the runway, no real announcements about the delay were made."
Contra: "Dismal customer service"
Pro: "The crew members were really nice"
Contra: "Everything was great"
Pro: "The plane :)"
Contra: "After a tech problem that kept the flight on the ground .. The rebooking staff were awful"
Pro: "Better than all others at this time."
Pro: "We liked the ability to watch movies and television programs to pass the time."
Contra: "We did not like that to use Internet we had to pay an extra fee. We did not care for the food. We were not impressed with the cleanliness of the aircraft. We did not like that the bathrooms ran out of water to wash our hands. We did not like that flight attendants handled and served food with no water on the flight to wash their hands. Most flight attendants were unfriendly. The one gentleman that served us was pleasant. We really did not like that between the food service we saw virtually no flight attendants other than those sleeping in the area at the back of the plane. We did not like that we could not understand the announcements made. We did not like the fact that passengers were not reprimanded upon landing for using electrical devices and laptop computers even though an announcement had been made to turn all devices off and put them away. Once announcement was made not one flight attendant said anything to those people around us who did not follow the request. We did not appreciate the uncomfortable seats."
Pro: "For once, on time departure. Quick boarding. Courteous service."
Contra: "Cabin a little too cold for passengers around me."
Pro: "I loved everything, the ticket purchase, the check in, the free first bag, the cabin crew, the amazing food and eating with non plastic forks and spoons."
Contra: "The plane was a little too cold.i noticed that 90% of the people on the plane had covered themselves in blankets."
Contra: "Clientele on plane are junky. The crew is rude. Boarding is chaotic. No information about delays or why things are taking so long not shared. Planes feel old and dirty. Strongly do not recommend."
Pro: "On-time departure. very polite and friendly staff and we got there fast!"
Pro: "The seats reclining not only the back. The food very tasty."
Contra: "I think finding a way to empower the crew to explain to passangers who took the extra seats ( some up to 5 per person) the entire 12 hours, that they must switch at some point if asked. There weren’t willing to do it on their own( being civil is a learned skill) and refused to allow someone else to take a nep on the extra seats as if they had paid for it."
Pro: "including new releases"
Pro: "Food okay"
Contra: "TV/Movie/music were not working. The temperature in the plane was very hot throughout flight."
Contra: "The flight arrived late and Tipton Long to depart."
Pro: "The staff!"
Contra: "The turbulence lol"
Pro: "la comida y el serivico del personal arriba del avion"
Contra: "No me gusto la espera en algunos boarding de los aeropuertos"
Contra: "Call or sms passengers . Waiting 4 hours and nobody at onboarding counter is not acceptable Plane acilities and meal under any expectations"
Pro: "Great seating & service"
Contra: "Non stop talking people behind me!!!!"
Pro: "Nothing. The flight never happened coastumwr service was very bad"
Contra: "The were not very helpful, I lost the plain and they refuse to change my dates. I am I elderly women and they took advantage. I was force to by one more ticket when I live from I very small income. So know my 3 months social security I have to pay the new ticket. No mony left for food or my medication."
Contra: "Lost the bag and will return it . Still discussing with them after five days. Promising to deliver each day but then not doing it. Miserable experience and do not recommend using this airline."
Pro: "The rear exit of the plane. The cabin crew were very attentive, almost too much. I brought my cat and she didn't get to sleep much. I appreciate that the attendants wanted to visit with her and give her their attention but it kept her from sleeping and woke me up. Since she had no proper place to use the bathroom she needed to be sleeping to keep her body clock in order."
Contra: "HOT AIRPORT AND PLANE...no overhead fan on the plane to cool off. Food not very tasty. My seat was switched after it was reserved to accommodate another passenger without my knowledge. The reason was not a valid one."
Contra: "leaving late"
Contra: "The plane was old and the seat was very uncomfortable"
Pro: "We liked how easy it was for English speakers - English announcements, English-speaking attendants, good signage at airports."
Contra: "Our luggage did not transfer in Istanbul (1 hour layover) and didn't arrive in Warsaw for nearly 48 hours (actually 45 hours)."
Contra: "I was at the gate for my flight from Istanbul to Bucharest but 25 minutes before departure I noticed that passengers were lining up at a different gate so I asked what happened. I was told the flight had departed even though it was still 25 minutes before flight time. I then had to go to ticket sales where they charged me $425 dollars for the 80 minute flight to Bucharest. In the US, I would have been put on the next available flight fee of charge. I will never fly Turkish Airlines again."
Contra: "Nothing :D"
Pro: "The food was amazing."
Pro: "The crew was nice."
Contra: "We were in the plane over Istanbul airport for more than half an hour because we did not have the permission to land. That put a lot a pressure on us because we had less than 20 minutes to catch our connecting flight to US."
Contra: "On the San Francisco to Istanbul flight the food was a bit greasy. Otherwise good service from crew and company."
Pro: "Liked the strong team from the Captain's handling of plane to the cabin crew service and food."
Contra: "Confusion in Istanbul about connecting flights due to Turkish time change."
Pro: "The service and entertainment!"
Pro: "On time and the crew very friendly"
Contra: "Boarding was not very well managed. They did not stick to the proper sequence."
Pro: "The food and the boarding was fast."
Contra: "Everything was great."
Pro: "It was nice to receive a meal on such a short flight."
Pro: "Service from the flight attendants were fantastic. The food was delicious and the entertainment included plenty of movie options. I'm also glad that my bags were never lost throughout all of my flights this summer on Turkish Airlines."
Contra: "I know seats in the 777-300 recline but do not disrupt the next row's space. That was not the case on the Airbus A330-300. It would be nice if the same seats were on the Airbus aircraft I flew from Istanbul to Bangkok."
Pro: "Everything operated fairly smoothly on the flight. Service was very good."
Contra: "Boarding was haphazard, no use of group numbers. They ran out of one selection for dinner less than halfway through the plane. My entertainment screen froze about 2 hours into the 9 hour flight and they couldn't/didn't reset it though I asked several times, so I read a book instead. I will say this was the exception flight out of the other 3 I have had with Turkish. On those, I encountered no issues."
Pro: "The attention to the crew. They were attentive to all orders"
Contra: "The food has too much bread and pasta. The seats recinan well but there is little room"
The airport at Bucharest is a nightmare. Rude agents at the Delta partners desks and no directions for finding the correct place to go. Boarding at Amsterdam took over one and one half hours by the time we were sent through three security lines at the gate. No explanation for why we were herded through one line and then sent to another and then finally through another security procedure where they wiped us down for something. Atlanta was probably normal for there. All three legs of the flight were late but I did make it home after a very frustrating and exhausting 24 hours. At this moment I feel as if I will never go anywhere again,.
Had problems with Wi-Fi but otherwise very good flight.
KLM flight sucks! Not very active about telling passengers to put in their mask over the nose. 🙄
Everything went smoothly. Could not eat at Atlanta long lines. A sandwich on the plane would have been nice.
All 8f rhe main dishes in business class had cumin or other sharp spices which I can not tolerate
Pro: "Very friendly thank you!"
Contra: "The wifi login experience could be improved. I purchased wifi as a guest when I had an account and had to spend extra time chatting with an agent to get it resolved. They were very helpful but having the option to login to my account at the start would be ideal!"
Pro: "Flight was on time and crew helped find a place for my violin. Even though I was early to the gate, they also helped me update my seat before the new flight crew arrived."
Pro: "Everything about the flight was good."
Contra: "I’m a pretty big guy so this won’t apply for many other people . But the seats didn’t have much space . It was a very uncomfortable experience. I have taken many other flights and this one was one of the worst."
Pro: "The tv is good addition Comfortable chairs"
Contra: "Menu could have been improved"
Pro: "Airplane accelerated from stand-by directly to runway without preparation stop. Awesome!"
Contra: "The Entertainment display didn't work."
Pro: "After there was a problem with the plane once we had boarded, they were able to switch us to another plane at another gate. There was a short wait, and we only had a delay of 35 minutes."
Pro: "Very nice crew, precisely respects the flight schedule"
Pro: "Overall the flight was very comfortable."
Contra: "My wife and I couldn't sit together regarless of how much money we wished to spend on reserving seats."
Pro: "The access to the full library of entertainment & internet access included with the flight ."
Contra: "Larger Portion/Variety of edible Snacks . . Chips Trail Mix Cheese itz Cookies"
Pro: "Wine included with meal no extra charge. Thanks"
Contra: "More comfortable seats in main cabin"
Pro: "Being that I needed to book last minute due to my other carrier only having one flight headed back to my destination, of which they weren't even sure if it would be taking off...Delta came through in a pinch. It was my first time flying with them but the ticket agent was helpful and attentive"
Pro: "The movies were entertaining"
Contra: "My flight from Chicago was two hours late and that's why I missed the flight from Atlanta to Buenos Aires. No one helped and did not know that the flight was delayed and I had to find a place to sleep. I'm not satisfied with the experience and I have not yet arrived in Argentina because of the whole"
Pro: "Crew was amazing."
Contra: "Delayed departure due to late crew arrival. Not a huge deal."
Pro: "Boarding was very smooth and the crew were helpful, efficient, and polite. There was a good assortment of entertainment."
Contra: "I ordered the beef tenderloin, medium. It came out extremely rare and I had already eaten some by the time I realized; the entire plate was filled with blood. I ended up sick to my stomach for the remainder of the flight. Average height to tall individuals do not fit well laying down in the seats."
Contra: "... on top of that I kindly requested to speak with a supervisor and i was denied it. As a customer I deserved that. I would a ticket with Aerolineas and nowhere it said it was delta. I followed the baggage allowance explained on kayak website and on Aerolineas Argentinas. I took a bicycle which is free and i pay $100 to packed it as Aerolineas wanted. When I arrived it was a Delta flight and they told they don't allow bicycles and that i had to play $150. Aerolineas website and kayak clearly says that bicycles were free on my flight. I show the agent my ticket and that no where it said delta to consider what he was saying since it is an alliance but i was not informed about it. He said no and after wait there for a while before boarding i kindly ask to speak with a supervisor and the denied it and disappeared. I request a refund of my fee to you for providing incorrect information."
Contra: "I got bumped from this flight a couple of hours before departing."
Pro: "Cabin service was decent"
Contra: "Food was cold. First class service could have been more attentive. While trying to sleep crew talked the entire time."
Pro: "The flight from Dallas was on Wednesday the 8th of August. It was scheduled for a 32 minute layover, which turned into a 30 minute layover. My son, who I booked the ticket for, ran all the way to the connecting flight's gate. They'd already closed the doors, and wouldn't let him on. Consequently he had to be re-booked onto the next flight, which didn't leave until 2200."
Contra: "Did I mention that he'd taken a Greyhound bus to Dallas from Memphis on Monday the 6th of August? He got to DFW airport on plenty of time for his flight to Scotland. It should have been DFW to JFK to Glasgow. Delta cancelled his flight. Citing "weather issues." My family researched this, and couldn't find any weather issues in the North East or NY area."
Contra: "Very uncomfortable seating"
Contra: "Delays, delays, delays... first class ticket from BOS to MSP got me a 6 hour delay and a middle seat in econ main cabin at the back of the plane. Delta you suck!"
Pro: "Incredible service, great entertainment options, comfy seats"
Pro: "Great service, on time."
Contra: "Could not print subsequent AeroMexico flight segment boarding pass."
Pro: "Mobile entertainment was great and the crew was lovely."
Contra: "Our flight was delayed, which is a understandable part of travel. But what made it worse was that we didn’t have any visibility on our actually departure time. We were first told our flight would be delayed an hour, then the departure time was moved up 40 minutes without any clear messaging. We caught an email from Delta, but if we hadn’t, we might have missed our flight. The plane was also abnormally loud on board, and the air pressure seemed to fluctuate throughout the flight, making the experience uncomfortable."
Pro: "Crew was friendly"
Contra: "Paid extra for Econ Comfort but still got a seat with no in flight entertainment and they provided no food/beverage services."
Pro: "This trip into Merida was amazing from start to finish. Something was lost in translation with my handicap assistance in Atlanta, but the trip was lovely nonetheless."
Pro: "Boarding and staff were excellent. Plane was clean."
Contra: "I was unhappy with the seating arrangements. I could not upgrade my seats because I booked through a third party. If I’m willing to pay for my upgrade then it should be allowable. I don’t like seating in the rear of the plane!"
Contra: "Padding on seats are worn out. Very uncomfortable"
Pro: "Everyone was really nice and responsive."
Contra: "Seats are a little older. Not as comfortable as other flights. But not bad."
Contra: "The crew was extremely rude. I was skipped got beverages twice and when I rang the bell the flight attendant gave me a lot of attitude. No one likes to fly for 10 hours, I get it, but it was extremely unprofessional."
Pro: "The snack variety"
Contra: "My headphone jack was broken :("
Contra: "There was no gluten free snack option."
Pro: "Polite crew, clean plane, smooth reservation and seat selection process"
Pro: "Free entertainment of new and older movies, free meals (although still typical airline food"
Contra: "Can someone please improve airline food?! They definitely fed us a lot, which is not something that usually happens on coach flights, but the main entrees were quite soggy."
Contra: "No power outlets, back of the plane is really loud, overhead bins suck"
Contra: "Whatever hack airline you are contracting with to do shuttle flights is terrible. Both the flight itself and the customer handling. If I ever see the option "operated by endeavor air" I am avoiding at all costs."
Pro: "The staff was so friendly, and funny!! Loved the movies offered and snack choices. Updated aircraft"
Pro: "Service was great, flight was excellent"
Contra: "start from the back to the front for god's sake! crew is often focused more on process than customer service."
Contra: "The entry into the Atlanta airport after landing was somewhat chaotic. We were backed up circling before landing for ~ 1 hour and there seemed to be an unusually large number of folks trying to get through customs/security - noe Delta's fault but an unwelcome experience after being in the air for 8+ hours."
Delayed flight, it is noticeable airplanes noticeable aged
Nice flight but from Entebbe to Amsterdam they didn’t get me what I requested for the baby.
Pro: "The plane condition."
Contra: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Contra: "Friendlier crews"
Pro: "The seats were so comfortable"
Pro: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Contra: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
Pro: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Pro: "Loved the smooth ride."
Contra: "Bathroom was pretty nasty"
Pro: "The crew was informative"
Contra: "Inflight sandwiches"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "Seat was good"
Contra: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Pro: "Crew was friendly"
Contra: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Pro: "The crew are amazing! Attentive and friendly."
Contra: "The seats could have been bigger."
Contra: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Contra: "Need more leg room!!! Larger meals needed."
Pro: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Contra: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
Pro: "The crew were amazing and the flight was very smooth."
Contra: "Keep up the good work"
Pro: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Contra: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."
Pro: "We got to Amsterdam on time"
Contra: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
Pro: "Gaps between seats are very narrow."
Contra: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Pro: "Very pleasant, professional crew"
Contra: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
Contra: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Pro: "Restrooms clean, decent food and drink, nice cabin crew."
Contra: "No complaints"
Pro: "kLM staff was great."
Pro: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Contra: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Pro: "Fast boarding"
Contra: "The entertainment system wasn’t working for the whole 10 hour flight."
Pro: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Contra: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Contra: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
Pro: "The food service was good and the flight attendants were friendly."
Contra: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."
Contra: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
Contra: "OLD OLD plane with hard seats and tiny screens"
Pro: "Eveything is well arranged"
Contra: "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."
Contra: "magazines very dog eared and some badly torn"
Contra: "Only one queue for boarding. Flight late on arrival."
Pro: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Contra: "Nothing to improve"
Pro: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Contra: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."
Pro: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Contra: "What is there not to like about KLM? I cannot find anything."
Contra: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"
Pro: "Flight attendants were friendly, but they only had limited resources to work with."
Contra: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."
Pro: "leg room economy compared to KLM"
Contra: "full flight, no upgrade possible"
Pro: "Excellent service"
Contra: "Having to pay extra to pick a seat prior to check-in. I didn't, and got a decent seat anyway."
Pro: "Good food, good entertainment system, comfortable seating."
Contra: "Only one toilet working in business class. A crew member told me that it was a decision to fly with only one toilet to ensure no delay. There was a disgusting stench of sewerage for the complete flight from Amsterdam to Johannesburg. This was in all likelihood due to the broken toilet on the left side."
Pro: "Captain was updating us with the delay status."
Contra: "You have to be gold to get the priority boarding. In other countries I can do it with my silver status."
Air France lost my luggage again Its the second time in a week
The de-planing process could have been better in Buenos Aires - it took a long time before the aero bridge was connected - not the fault of Air France..
Always exceptional service
Pro: "It was a decent train ride."
Contra: "Stating it’s a train from the beginning and not having to go from one train station to another."
Pro: "The crew and the food were great!"
Contra: "The seats weren’t very comfortable. You could tell the plane was a little dated. There was no WiFi and nowhere to charge your devices."
Contra: "Only a steward that did not help us with luggage when neede..."
Pro: "The bread was fresh and food better than other times"
Contra: "Crew is always aggressive and unfriendly"
Contra: "We didn’t travel to Detroit... we were re-routed 3 times and our luggage is lost, some really helpful ppl along the way (thankfully) and some really crummy ppl too... no in between... still not to our destination"
Pro: "Amazing crew and on time flight"
Contra: "Tell me i would misst the next flight and that my beg will not go to the final airport."
Pro: "The crew was very friendly."
Contra: "No wifi on a 9 hour flight. Takes a long time to get another round of coffee."
Pro: "Staff were friendly and seats in business were super comfortable."
Contra: "There was no entertainment available."
Pro: "On time, no hassle."
Pro: "I really liked my seat, but it was one of the only ones that didn't have a USB port."
Contra: "See above. Overall, very nice experience."
Pro: "Everything was great"
Pro: "Left on time. No turbulence."
Pro: "The cue lines per zone are a brilliant idea!"
Contra: "An explanation to passengers as to why there was a backup between the gate and the plane."
Contra: "Poor service. Terrible food. Aging aircraft. Terrible in-flight entertainment system. Really not good AirFrance."
Pro: "Plane was new, and seatback screen responsive and functional."
Contra: "Economy seats not very comfortable, very tightly packed together"
Pro: "Great seat. Comfortable. Quick boarding."
Contra: "Asked flight attendant to wake me for breakfast....forgot. Long wait for bathroom,"
Pro: "Air france crew at Mumbai Airport very rude and not supportive during checkin"
Pro: "The plain was ok, the crew really nice and attentive. The only “problem” would be the food, mostly for the breakfast that was awful."
Pro: "The Air France service was ok. Got me to my destination on time and alive."
Contra: "I flew out on KLM on what felt like a new plane. Amazing service, seat, temperature, entertainment and food. In stark comparison Air France’s plane was old, too hot, poor entertainment choices and system and average food which for the French was surprising!"
Contra: "Engine noise in the cabin is loud."
Pro: "The crew worked hard, but the food was below the French standards."
Contra: "The flight was delayed for 2.5 hours and the passengers spent this time in the cabin without a/c."
Pro: "Food and wine was very good. Music selection was excellent."
Contra: "Not enough leg room."
Pro: "Direct flight from Indy to CDG is great. The plane was not so full, so I hope business improves so we can keep it going. Very smooth flight, with good and friendly crew."
Contra: "We were 2h late"
Pro: "Absolutely everything perfect."
Contra: "Through my own fault I ordered a different seat instead of window seat. :)"
Pro: "The crew was very friendly and professional. The food very good"
Contra: "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."
Pro: "Boarding was on time"
Contra: "flight was delayed by 20 minutes Boarding got me through Sky priority quickly. Had to then wait in the boarding tunnel as the cabin was not ready. large queue Seats were exactly the same as economy so offered no added benefits apart from the meal on board parked in a distant area of the terminal and had to shuttle bus to 2E which meant a very tight transfer"
Contra: "Airplane really old. Cabin configuration economy was in front of economy plus. Just 1 bathroom for economy and economy plus. Economy plus seats old and uncunfuttable ( more than it should be )"
Pro: "The quality of service from the staff and their courtesy. A great asset of the airline."
Contra: "My luggage was left behind - this despite my being lifetme platinum."
Pro: "I didn’t actually liked the entertainment"
Contra: "I just didn’t enjoy the entrainment."
Pro: "Very poor sound quality on the earphones. Made it very difficult to watch a movie and almost impossible to listen to music."
Pro: "Todo muy bien Volvería a viajar con ellos."
Pro: "Friendly staff"
Contra: "Window pane was broken on my side and I couldn't shut it down. As it was a day flight the sun heated my skin badly"
Pro: "Seat comfort in business class Professional and friendly crew"
Contra: "Food not tasty Limited entertainment even in business class (such small and old screen style) Newspapers available to be much more diversified When is the WiFi going to be available?"
Contra: "They lost my luggage"
Pro: "Staff was responsive, effective and pleasant; Nice selection of digestifs too. Food was decent and, in airline level, even good."
Contra: "The audio system is outdated with unreliable touch-screen that makes it frustrating to navigate."
Contra: "The crew was not very polite."
Pro: "Boarding was very efficient"
Contra: "Losing my luggage after checking it at the gate when volunteers were needed."
Pro: "A short flight but attendants served us a snack and water with a smile."
Contra: "No business class"
Contra: "Late...delayed from algiers"
Pro: "Excellent choice of movies. Great service. Friendly crew."
Contra: "I requested a lacto-ovo vegetarian meal, which I received. However, it appears the meal was also vegan. Normally, that would be okay except one of the two standard meal choices was also vegetarian and seemed much better. Since I had selected lacto-ovo vegetarian, it seems I was not allowed to select the standard vegetarian option. Hard not to have cheese on an Air France flight - just saying :-)"
Pro: "There were 4 of us flying from Atlanta, there was a great amount of leg room, tvs were nice, remote control for the tv fit into the seat, the way the plane was laid out, the 4 of us sat in a middle row, which meant no window seat (which my sister was disappointed), dinner options were great, wine was complementary"
Contra: "My only problem was that there wasn't any air flow and until someone told them how hot they think it is, it was a very sweaty situation. I couldn't sleep because of how hot it was and I didn't think to tell the crew because I didn't know they would care."
Pro: "The aircrew are very friendly. The staff at CDG were very helpfull with our connecting flight."
Contra: "The seats are very cramped for tall people, especially when the passenger in front of you reclines their seat."
Contra: "Air Canada is by far the worst airline ever! Lost our connection flight and arrived super late after being relocated in another flight."
Pro: "Yes, the seat was good. The crew was good. The food was average."
Contra: "Diversity (for the food) and free alcohol (1-2 drinks are reasonable for 11 hours flight)"
Contra: "Would've been better if Air Canada had not downgraded the land to a propeller plane!"
Contra: "Seats next to bathroom row 30 - not good. Delayed 2 hours before departure"
Pro: "Crew amazing"
Contra: "Nothing to do with the airline - a bit rough"
Pro: "On time, good staff, good dinner men7"
Contra: "Breakfast menu (omlette & chicken sausage) hasn't changed forever... 777 pods definitely more comfortable than 787-9"
Pro: "Very nice flight attendants."
Contra: "Sick people coughing and crying babies. :D"
Pro: "Smooth ride"
Contra: "The food. The technical difficulties with entertainment. The red wine that landed on my clothes as the stained bottle was given to me"
Pro: "Boarding very fast"
Contra: "Very small plane. No snacks offered."
Pro: "The flight was short . Food was pretty good"
Contra: "That we were waiting to take off and the explanation of the technical delay was not too clear and forthcoming"
Contra: "Very sub par service and you have to pay extra to reserve a seat."
Pro: "In flight service was overall very good."
Contra: "Service counter at check in Vancouver was terrible and unprofessional. Poor to very poor. Flight delayed with no announcement until you ready to board then they inform you your flight has been delayed but wouldn’t give reasons. Twice. Both connections."
Pro: "Not much"
Contra: "We are people, just be kind. Asking to be treated in a friendly respectful manner seems to be impossible for Air Canada! I thought Canada was known to be friendly and polite, if that’s true, Air Canada should change its name! They are experts at treating people unnecessarily badly. It’s shocking to witness and harsh and rude shouldnt be descriptors of any company’s customer service agents, especially one who represents a country!!"
Contra: "Boarding desk woman was really cranky. Telling passengers to remain seated unless their zone wasn’t called. On board WiFi didn’t work so no entertainment. Hate that I have to pay extra to get normal leg room. The standard seats are brutal and the paid seats not much better."
Pro: "The crew was so attentive and respecful! Kept pouring wine as we wanted (without saying a qorf or requesting it) this is how business class should be. I love air canada business class. Super hyper recommended. Food was ok, in spite it eas a short flight. Crew was very very nice. ❤️"
Pro: "Airplane was very clean. Flight was smooth and timely"
Contra: "Food was terrible. Certain attendant was condescending and rude for absolutely no reason."
Pro: "Just I had flight."
Contra: "When I got bording pas I don't have sate number and zone number. when I ask many times just they told me wait.....I had many flights from different air lines but I didn't saw like that."
Contra: "For some reason we were forced to check our luggage (standard curry-ons) however it would completely fit to ovehead bins. Also waiting area were completely cut-off from Duty-Free shops - as soon as you passed security - no access to shopping area."
Pro: "Very smooth"
Contra: "Gave us good seats"
Contra: "Long line and few staff at immigration. Need twice number of clerks"
Contra: "AIr Canada lost my luggage and the return flight was late"
Pro: "Direct flight."
Contra: "Payable ''snacks'' on a 6 hour flight. Come on! Charge 20-30$ more on the ticket and serve a decent meal. Entertainment is lousy."
Pro: "We arrived safely and on time."
Contra: "I did not get airline miles credit on my United account as requested. I would like to be contacted about this."
Pro: "Timeliness, cleanliness and service"
Contra: "Snack at the end of the flight was not up to par"
Contra: "Entertainment available was a poor selection."
Pro: "Staff 5 stars."
Contra: "getting off the airplane and no staff or better signs in Calgary to direct me to get my bag, and where to go with it. to customs drop off my bag. and the gate was poorly marked (granted there was construction) but no staff out of the gates in the area where I left from to ask for verification. LONG walk....................."
Pro: "Zoned boarding"
Contra: "Food limited and must be purchased. Entertainment must have downloaded app."
Pro: "Flight is comfortable."
Contra: "Air Canada flights are usually delayed. The reality is they are consistent with the late factor. Both the times, flight was delayed by 1.5 hours."
Pro: "The plane was very new. Had a great entertainment system. Power plug ins. USB plug ins. Seats were a bit small, but when are they not?"
Contra: "They forgot to bring me dinner then when I finally got someone's attention they told me they had given away ALL the dinners. How is that even possible? In the end they gave me a first class meal so not bad."
Pro: "I enjoyed the selection of movies that they had."
Contra: "Seats are wildly uncomfortable and cramped. I guess that is what you come to expect from flying, but man does it suck. Longer flights, over 4 hours, should include a complimentary snack. It is a long while to go without food, and paying 5 bucks for a small pack of candy is a bit ridiculous."
Pro: "My scren was´t working ok, and the screen of my sister seat was in ¨wait please..¨ half of the trip. The boarding wasn´t on time but the crew memebers where really nice. Overall okey"
Pro: "Just about everything. And to top it all off, I found that the air inside the cabin was very good and so I arrived after 14 hours on board without red eyes and a headache"
Pro: "Excellent entertainment system."
Contra: "Left almost an hour late."
Pro: "Organized boarding"
Contra: "Crew communication skiils found lacking -likely due to language/cultural barrier. The english while spoken grammatically correct came across as sounding rude & intolerant."
Pro: "Very nice flight attendants and ground crew. Made the experience easy."
Contra: "Leg room on Air Canada Rouge flight was less than I expected."
Pro: "Crew was great.. offering my daughter snack choices when she did not like the initial offering."
Contra: "There was a 1.5 hour delay related to passenger issue that we never did hear the real details on what was going on. Understand security comes first."
Pro: "flight was smooth and uneventful"
Contra: "We were stuck at the back of the plane with the kids who don't behave."
Pro: "Amazing legroom!"
Contra: "Poor selections of snacks and drinks"
Contra: "Delay in Our connection in Toronto caused us to miss the connection in Frankfurt - not because we couldn't run, but because it left before our delayed plane arrived. Then they gave us Stand By tickets for their problem. No exaggeration: The crew rolled a beverage cart in front of the restroom while I was in there. I couldn't leave for about 4 minutes The food made me vomit. That's why I was in the restroom when they blocked me in My headset jack was broken. 500 movies aren't worth anything if I can't hear them"
Contra: "Not a single flight during my entire trip, including flying back home, departed on time."
Pro: "We eventually got here...6 hours late"
Contra: "Bottom line is that they appear to NOT service their planes well and Captain made poor decisions. Only flight on the board listed as "delayed" on a sunny cloudless day in Orlando. Never a raindrop and instead of leaving at noon, we left at six. 1. Took them 45 minutes to change a tire on the nose. 2. According to captain " a strange item was beside his cockpit seat and that took an hour. I assume he didn't recognize his empty Oreo box. How do you allow someone to drop a strange box in the cockpit. 3. Taxi out and a switch won't work. Sit there for 45 minutes. "We were able to reset it." Go 100 yards. Stop. "Need to do another reset." Doesn't work. Takes corporate 30 minutes to decide what to do. Return to terminal for maintenance on phantom problem. 4. Sit at terminal for a couple hours. No one allowed off. Beverages are all warm. Crew serves warm water and crappy sugar-bomb pretzels. Passengers get sick. Won't let anyone off. 5. Finally gets in the air. Crew has nothing but snacks; no real food. Beverages are warm. 6. EVERYONE misses connections."
Pro: "This was the first time traveling to Canada. Everything went so smooth. I will definitely be using Air Canada again!"
Pro: "Absolutely nothing!!!!"
Contra: "You need to tell people what to expect on Air Canada Rogue - NEVER AGAIN!!"
Contra: "When I arrived in London my bag was not on carousel. I went to help desk to find out my bag was put on the next flight for some reason. No explanation given and no real accommodation given except telling when the flight would arrive. I guess I luckily only had to wait an hour, however it shouldn't be that way to begin with."
Pro: "Crew very attending, helpful."
Pro: "Crew was friendly and did an excellent job of responding to request for help with passenger who was encroaching into my space from the aisle while the fasten seatbelt sign was on."
Contra: "Crew was strangely inflexible about only specific headphones during takeoff & ascent."
Pro: "I liked the Air Canada flight crew. They were all helpful and friendly. The flight was late leaving Toronto due to Florida weather issues and the crew did a good job keeping us informed and as comfortable as possible during the wait."
Contra: "Very little room in the seats. I am a man 5' 9" tall so I am average height. I barely had leg room and even less so when the person in front of me reclined his seat. Made the 3 hour trip feel a little uncomfortable. I miss the "back of the seat" entertainment system although the option through Air Canada's app worked fine,"