Tried to contact customer service for several times but failed to contact. Strong customer service is required.
Horrible Airline. They kept me in Lagos for 2 days after I was scheduled to fly. Reason, flight has been overbooked. I am never using this airline again.
It was QR707 , sold as AA8119 - I was not able to select seat online and not able to select food option online too!
Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
Pro: "Decent seats. Good amenities for a long flight - entertainment, pack with toothbrush/mask/earplugs/socks."
Pro: "The crew was really nice and very attentive."
Pro: "The crew was fantastic, the plane felt nicer than most other airlines, and the meals were great, even in coach"
Contra: "Too hot in the plane - was far too hot. too late the drink...after I eaten."
Pro: "Crew amazing , cooperative"
Contra: "Doing great"
Pro: "Because I was in the bulkhead seat - it was good."
Contra: "My first flight arrived 30 min late which meant that my 50-minute layover was tight. But instead of holding the next plane for us, they forced us to re-book on a flight leaving 14 hours later! I was not ok with this so I pushed the issue and they put me on the flight leaving 6hrs later. :-((((("
Contra: "Seats were so close together that when the person in front of me leaned back, my personal screen was inches from my face. Then when it was time to get the seats back up - none moved - they all had to be pulled up by many people."
Pro: "The crew was super nice"
Contra: "Food. Usually I have had no complains with food in Qatar but the chicken dinner/lunch was really bad this time."
Pro: "Staff was nice and polite and helpful to me. The plane is pretty much on time or little delay. The boarding is early but I guess it helps with getting everyone on board and be on time."
Contra: "There are 2-3 choices per meal for us to choose on the menu but some of the choice already gone by the time they serve us. I feel like menu is useless if we were forced to eat what have left."
Pro: "I already paid for seat and amount debited but it was not booked when i check in I want my money to be refunded soon"
Contra: "Providing better food and movie"
Pro: "Excellent-18 hour flight but Qatar really looks after you. Crew amazing and food is pretty good."
Pro: "Crew was not this great on my Flight from Doha to IAD. My pre ordered food was not given on time and they missed it. I was given cold food. The flight attendant ignored to offer Drinks and they didn't give the Custom Forms too. I have to ask everything and THE overall service was awful"
Contra: "Flight attendants should care the passengers and provide the best service. Otherwise there is no use paying expensive flight tickets and travelling on Qatar"
Pro: "The flight attendants were outstanding. Anticipated requests, were readily available and attentive without hovering over you. QSuite was superb. Food was excellent."
Contra: "Nothing. Everything was fantastic."
Pro: "Crew were helpful"
Contra: "Luggage didn't make it onto flight, from transfer flight"
Pro: "The food and crew were great"
Contra: "Older plane the tv panels were faded"
Pro: "Staff were fantastic."
Contra: "Better movies please."
Pro: "Liked the smoothness on boarding and the organization. Keep it up!"
Contra: "Attitude of some of the flight attendants and more entertainment."
Pro: "Excellent Service and most friendly staff"
Contra: "Nothing was bad. But the food taste can be better"
Pro: "aircraft A350 , food choices , Doha airport , Staff attitude and willingness to help ."
Pro: "The trip was very comfortable and food suited me"
Pro: "Everything frim the xrew I could at the JKIA, NBO to Delhi. One thing more from my city Lubumbashi, I didn't care about getting my phone bzttery low. I could chzrge my phone all the journey long. And from Nairobi, I dodn't czre at zll about my phobe, because I knew I could charge dur to the usb device. If ever something to complain about, I'll let you know. Regards Richzrd DIAS"
Pro: "The crew was FANTASTIC!! SO kind and helpful, and went out of their way the whole flight to assist us with anything and everything we needed! :)"
Pro: "The insight service was good. Kind and welcoming attitude of the stewards are appreciated. There was no guile but genuine"
Contra: "Answers from the staff was felt by me from the time I checked in Dallas to Bangalore and back.I will travel again by Qatar airways only. Please buy the air India inc ."
Pro: "Qatar Airlines has amazing service! And they have free internet!"
Contra: "The films are all sensored. And the free internet is only for 30 minutes."
Pro: "Flight services"
Contra: "We were supposed to fly on 04/04/18 but our Flight was cancelled due to technical problem"
Pro: "price, comfort, food"
Contra: "arrived late, causing connection stress"
Pro: "Every thing is good in Qatar airways"
Pro: "Good food. Great staff and service"
Contra: "I wish there was more seating room and unusually long waiting time for toilets."
Pro: "All around great airline. Comfortable for super long flights and completely accommodating."
Pro: "Boarding from Doha and service in doha."
Contra: "ASSISTANCE IN DELHI..my parents did not even get wheel chair after long tiring journey..they were keep trying for help and did not get any help..I am asking is this the airline duty or not to give assistance who is in need.even did not get the porter to carry the heavy luggage.is anyone responsible for that? what is the use of this nonsense servey?"
Pro: "Not much except the on board crew are nice."
Contra: "The first flight from KTM the TV didn't work and I didn't fit into the seat. The most uncomfortable seat in a long time. The second flight from Doh to JFK was not good. I was put through 3 security checks when I already went through security in KTM. On the 3rd check my Dutyfree whiskey was taken from me because they would not let me take it in my carry on. They said I could take it if I checked my carry on bag (one backpack). My carry on has everything I need for a 16 hour flight. Plus, I had my very expensive camera gear in there too so I could not do this. This was unfair and Qatar needs to step up and return my Dutyfree whiskey and reimburse for the flight without TV. I will never suggest Qatar to anyone."
Pro: "Very comfortable flight and crew"
Contra: "The plain was very old."
Pro: "Landing and botding is safe"
Pro: "Food for kids wasn't great my kids did not eat while traveling more food choices like fruits and cereal and milk and stuff would have been much better please take a look at kids nutrition chart and popular food for kids I think need attention I have a lot food service mangament experience and own one now thanks"
Contra: "long long long trip in the middle of the trip ther is no water to wash my hands"
Contra: "When I checked my two bags, I was told to pick them up in Doha and recheck them to my final destination at Rwanda. When I arrived in Doha I was told by the transfer desk that I did not need to pick up my bags because they had been checked to my final destination. I even asked them to pull up my flight information and to confirm that, which they did. However, when I arrived in Kigali, Rwanda, my bags were no where to be found. No one has found them yet. I also called Qatar Air before my flight and asked about hotel accommodations for my layover because my layover was from 6:00 pm to 7 am. When I called, I was told that I would be given a complimentary hotel room because of the length of the layover. However, when I arrived I was told that I did not qualify for the hotel accommodation. Then, I was told that a hotel room would cost 250. When i arrived at the hotel, I was told the cheapest was 325."
Pro: "The seats recline far enough tonsleep good Good movie selection Good tv selection although more episodes would be nice"
Pro: "The classy servieces in the plane..the plane it selfe is excellant"
Pro: "One of the best flights in the past 5 years! 5 gold star service!"
Contra: "Wonderful friendly and helpful crew and check in staff. Excellent food and service. On time departure and arrival. Help with bags during the check in process."
Pro: "Crew is very helpful and friendly. Camecthrough with drinks at good pace. Check in very smooth"
Contra: "Food - very mediocre and felt like each meal was similar"
Pro: "My daughter gets airsick and one of the staff in particular was so helpful unlike some other airline"
Pro: "Liked the raw vegetarian meal as it was perfectly plain. Attendants also very solicitous and went up and down several times with water after the meal."
Contra: "Seats are small and huge line for the toilet, but that is the nature of the plane and not Qatar's problem. Boarding was only good because passengers did not cooperate adn stood up when they were asked repeatedly not to."
It was a pleasure to travel with Turkish Airlines. Excellent food, entertainment, and staff, not to mention the little pouches with basic necessities for the flight and the safety bags. It really gives you the feeling that this company cares for the comfort and safety of their clients.
Pro: "The Airplane was good and the crew was very helpful."
Contra: "The route from Bucharest to Istanbul could be shorter and the way from the airplane to the airport could be through the jetway not through the uncomfortable buses."
Pro: "The crew did their best. The company, the policies, the times ... a different story."
Contra: "Stop boarding pets on a transatlantic 11.5 hours long flight - if the owners are nuts (although they swear they love their pets) air companies must be more responsible. The first air company that will refuse to cabin board pets will be my only company to fly for the rest of my life. Sometimes, saying NO is the right answer."
Pro: "Very professional !"
Contra: "The first coffee given at the beginning of the journey,was very good,(which is in general unusual during the flights), but the one given at the end of the trip was bad."
Pro: "The service and food are always fantastic. The staff really goes out of their way to make you feel welcomed and comfortable. The ticket price was fantastic too!"
Pro: "Nice flight crew"
Contra: "The food"
Pro: "Onboard service was good -breakfast served was good."
Contra: "The seats are somewhat uncomfortable but OK for only a 1 h and 40 min flight"
Pro: "The check in assistant put us on an earlier flight to Istanbul we didn’t mind as our next flight was at 8pm so had hoped to leave the airport."
Contra: "Dismal customer service"
Pro: "The plane :)"
Contra: "After a tech problem that kept the flight on the ground .. The rebooking staff were awful"
Pro: "Better than all others at this time."
Pro: "For once, on time departure. Quick boarding. Courteous service."
Contra: "Cabin a little too cold for passengers around me."
Pro: "Personal Travel bag"
Contra: "Clientele on plane are junky. The crew is rude. Boarding is chaotic. No information about delays or why things are taking so long not shared. Planes feel old and dirty. Strongly do not recommend."
Pro: "On-time departure. very polite and friendly staff and we got there fast!"
Pro: "The seats reclining not only the back. The food very tasty."
Contra: "I think finding a way to empower the crew to explain to passangers who took the extra seats ( some up to 5 per person) the entire 12 hours, that they must switch at some point if asked. There weren’t willing to do it on their own( being civil is a learned skill) and refused to allow someone else to take a nep on the extra seats as if they had paid for it."
Pro: "The WIFI was very strong and condition of the aircraft"
Contra: "The flight arrived late and Tipton Long to depart."
Contra: "Call or sms passengers . Waiting 4 hours and nobody at onboarding counter is not acceptable Plane acilities and meal under any expectations"
Pro: "Great seating & service"
Contra: "Non stop talking people behind me!!!!"
Pro: "Nothing. The flight never happened coastumwr service was very bad"
Contra: "The were not very helpful, I lost the plain and they refuse to change my dates. I am I elderly women and they took advantage. I was force to by one more ticket when I live from I very small income. So know my 3 months social security I have to pay the new ticket. No mony left for food or my medication."
Contra: "Lost the bag and will return it . Still discussing with them after five days. Promising to deliver each day but then not doing it. Miserable experience and do not recommend using this airline."
Pro: "Boarding and crew"
Contra: "Food. The veg options were very bad."
Pro: "The rear exit of the plane. The cabin crew were very attentive, almost too much. I brought my cat and she didn't get to sleep much. I appreciate that the attendants wanted to visit with her and give her their attention but it kept her from sleeping and woke me up. Since she had no proper place to use the bathroom she needed to be sleeping to keep her body clock in order."
Contra: "HOT AIRPORT AND PLANE...no overhead fan on the plane to cool off. Food not very tasty. My seat was switched after it was reserved to accommodate another passenger without my knowledge. The reason was not a valid one."
Pro: "The flight and crew were fine. The food and drinks are free, which I wish some US carriers would take note of and adopt."
Contra: "New US regulations requiring tablets and laptops to be stored in checked baggage were not relayed to me. I booked the trip in February and the new regulations went into effect in March, but I was never notified. When we got to Istanbul from Brussels and made our way to the gate, we had to go through a security checkpoint where I was informed that my tablets would be confiscated and given back to me once we landed. They had a claim area set up next to our baggage claim turn-style to get tablets and laptops back, but it took us 30 mintues to get our tablets (only 5 mintues to get our baggage). Again, I realize they're only doing their jobs and this regulation is new, but the system they put in place for it and their total lack of communication for customers who had already booked trips was awful. Also, at the checkpoint I was told my tablets would be confiscated and my passport had a sticker put on it. I moved down the line where I was told they would take my tablets and the next guy told me I was clear to go. I asked for verification and he ushered me along, so along I went. Then, while sitting in the plane waiting to leave, a group of 5 or 6 people came on board and searched me out, saying they didn't have a record of my tablets being handed over. I told them I was told to move on at the second checkpoint and they gave me a look as though I was lying, but then said it wasn't my fault and made me retrieve them from my bag and hand them over. It wasn't a huge deal, but it sure did make me look like an idiot in front of everyone else on the flight who could see it happen. The whole reason we brought our tablets was to read books on the flight, and a 13 hour flight doesn't exactly go by quickly. I udnerstand they're just doing their job, but they should have sent an update to people on these flights."
Pro: "Flight attendance service is great"
Contra: "Boarding process too complicated with several security check points make the travel more difficult"
Contra: "leaving late"
Pro: "We liked how easy it was for English speakers - English announcements, English-speaking attendants, good signage at airports."
Contra: "Our luggage did not transfer in Istanbul (1 hour layover) and didn't arrive in Warsaw for nearly 48 hours (actually 45 hours)."
Pro: "The food and comfortable plane and nice staff"
Contra: "I was at the gate for my flight from Istanbul to Bucharest but 25 minutes before departure I noticed that passengers were lining up at a different gate so I asked what happened. I was told the flight had departed even though it was still 25 minutes before flight time. I then had to go to ticket sales where they charged me $425 dollars for the 80 minute flight to Bucharest. In the US, I would have been put on the next available flight fee of charge. I will never fly Turkish Airlines again."
Contra: "Nothing :D"
Pro: "The food was amazing."
Pro: "The crew was nice."
Contra: "We were in the plane over Istanbul airport for more than half an hour because we did not have the permission to land. That put a lot a pressure on us because we had less than 20 minutes to catch our connecting flight to US."
Pro: "Turkish Airlines delivers on Atlantic long-haul flights even in Economy. Service is always great and entertainment options are abundant."
Contra: "Second meal options not so great"
Pro: "Turkish airlines are the best when it comes to long flights."
Contra: "On the San Francisco to Istanbul flight the food was a bit greasy. Otherwise good service from crew and company."
Pro: "The service and entertainment!"
Pro: "The crew on the flight were very nice"
Contra: "As our first flight got delayed, me and 28 other pallengers flying to israel told the airline agents that we would miss our connection flightfrom turkey to israel. The supervisor assured us that we have nothing to worry about, as the second plane would wait as we are many passengers.however when we landed in turkey the connection flight had already left without us. When trying to speak to turkish airline representatives about getting a new flight, they were super UNhelpful, we waited in very long lines and were required so go to a few different parts of the airport to get a new ticket, a process that was not friendly at all and very frustrating. After about 2 hours of waiting on lines, i got a flight that required me to wait 7 hours in the airport and measley voucher for a very small fast food meal. When i asked to be admitted to the lounge (as i waited 7 hours in the airport due to the airlines mistake), they did not agree to grant me access. When i asked to at least get the wifi code from the lounge so i can tell my familly that i am stuck on turkey, this was also rejected. While waiting in the airport, i spoke to many other people on other flights who had been stuck in the airport under very simillar circumstances, some even worse than mine. I also have many friends who have experiences simillar experiences with turkish airlines. If you are looking for a reliable flight, that will get you to your destination on time and will help you out when a problem occurs, Turkish airlines is deffinetelly NOT the flight for you. I personally will never fly with them again after the way i was treated."
Contra: "The seat Screen did not work."
Pro: "The food and the boarding was fast."
Contra: "Everything was great."
Pro: "It was nice to receive a meal on such a short flight."
Pro: "Very professional and forthcoming crew, nice food, good choice of entertainment."
Contra: "A bit older plane with very weak (invisible in light) entertainment system monitors, yet clean and well maintained."
Contra: "YOU destroy the traveler Luggage at this trip and there is some items missing . Thank you"
Pro: "Comfort, good quality meal, on time"
Contra: "Bathroom very dirty with odors!"
Pro: "Is the number six flight with Turkish Airlines and what an amazing company. Great food, great staff, just an overall quality company."
beware of tight connections at CDG... big airport , bussing from the plane is time consuming...
A really excellent and comfortable experience. No wifi in my section of business class though - would have made it perfect.
Got passed over during the first drink service. Second service was more agreeable. Passengers are allowed to prop their feet up on the backs of the seats in front of them and to play their devices without headphones so everyone has to listen to it?For 4 hours. Why does this go unchecked? Is the comfort of a single passenger more important than all the others? I normally have nothing but good things to say about Air France but they missed the mark today by a wide margin.
Contra: "Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family."
Contra: "Staff Curtsy and overall gestures!!"
Contra: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Contra: "Only a steward that did not help us with luggage when neede..."
Pro: "Everything! The service was exceptional!"
Pro: "Flight was on time."
Contra: "In flight complimentary food and drink service could have been better."
Pro: "Crew was solicitous."
Contra: "They didn't seat a couple with a baby together which put me in the unpleasant place of being asked to give up my bulkhead seat for a window seat."
Pro: "The crew was excellent."
Contra: "The snacks that were handed out prior to landing were not very good and it looked as though a lot of people in our section felt the same way. Also, there were a lot of empty seats in the comfort and premium sections, but non of our gold medallions were offered an upgrade."
Pro: "Amazing crews!"
Pro: "Everything was great"
Contra: "Lost my luggage."
Contra: "Poor service. Terrible food. Aging aircraft. Terrible in-flight entertainment system. Really not good AirFrance."
Contra: "Arrived 5 hours late"
Contra: "I didn’t have time to make it through customs. Missed my flight"
Pro: "1. Entertainment - Decent movie selection. I wished the angle of the screen in economy could be adjustable as well. Turkish Air does it better. Once the seat ahead of me reclines I dont have too much hope of saving my eyes from the awkward angles."
Contra: "1. Boarding - Learn from maybe Turkish Air who allocate people zones based on where you are seated in the plane. People seated all the way in the back should be allowed to board first and fill the plane back to front. Makes it less likely for you stand around waiting for people as well people all the way in the back making contact with every possible human already seated in the aisles. 2. Comfort - Window seats are too hot, middle aisle seats are too cold 3. Thankfully they do have halal offering. Now if they will even let me choose that I am allergic to seafood. Glad for the chicken. Nothing to boast about."
Pro: "Good seat width Great movie selection Great food and drinks Nice and large A380"
Contra: "The interface of the screens seemed old Need to anticipate the needs of the customer better For example, they brought me my special meal first, but I had to wait 30 minutes later to get a drink to accompany it. The food was getting old. Did not see any newspaper/periodical selection. That would have been nice."
Contra: "We were 2h late"
Pro: "The crew was very friendly and professional. The food very good"
Contra: "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."
Pro: "Crew were pleasant most of the time"
Contra: "Boarding process is total chaos Took 40 mins to.check in at desk , pre ordered for wheelchair Never showed ...total zoo Beds advertised as lie flat bu they are NOT 180 degree flat , legs hang down - bad for circulation"
Pro: "The stewardesses were extremely kind and helpful to me as I was travelling alone with my toddler. I really appreciated their help and kindness."
Pro: "Easy, fast, comfortable, no hassles"
Pro: "Free snack and drinks. Good service."
Pro: "Nothing... and we were late which made me miss my connecting flight and I wasn’t reimbursed because it was with a different airline"
Contra: "See above and the food was disgusting"
Pro: "Punctual, not crowded."
Contra: "Even though the plane was far from full, passengers were allowed only 1 carry-on item (no personal item), contrary to policy published online by Air France. This policy applied even to people with Economy Premium for the rest of the trip (which allows 2 carry-on suitcases, not a useful feature if one cannot begin with this number to reach the transoceanic flight)."
Pro: "Absolutely nice friendly and professional crew. Congrats! Nice food, rich and healthy Right in time despite few delay at departure"
Contra: "Just a need to improve entertainment facilities (digital screen, Wi-Fi. ..)"
Pro: "Friendly onboard staff"
Contra: "Treated like cattle while boarding unless your preferred member. Average food quality."
Contra: "Long delay during connection at CDG Unclear information about delay Repeated changes to boarding time Unable to take stroller during connection Had to go through security again at CDG, although same terminal (2E)"
Pro: "Great people"
Contra: "It was an hour late"
Pro: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Contra: "1) No on-board wifi 2) Not much seating room - very thin 3) 45 minutes late taking off"
Pro: "Airplane staff were good"
Pro: "Premium Economy on AF Boeing 777 on this route is not "a little less than Business", but rather "a little more than Economy". Seats, in a 2-4-2 configuration, are hard but OK, as well as the pitch. Good screens and entertainment."
Contra: "With the main meal, AF serves only "ordinary wine", This looks and tastes cheap. On the same route and class, Vietnam Airlines serves premium wines, a nice touch that would not cost fortunes to AF! Also, the "Asian" choice for the main course did not look and taste like the real thing."
Pro: "Friendly crew and exit row had nice legroom."
Contra: "Ran out of the (already not sufficient) salty crackers and, as the flight had been delayed, we had a one packet of cracker 'lunch' at noon... the flight really should have had a sandwich or at least something slightly more substantial."
Pro: "Great food, pleasant crew."
Contra: "Comfort economy okis seats are wide, with good legroom, but did not recline and hard as a rock. Entertainment system hard to use, finding movies very tedious."
Pro: "The crew was very nice and helpful."
Contra: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. Plus I didn't get my baggage at the end."
Pro: "Good entertainment selection, and staff all very friendly. Food was pretty mediocre - main course was nice but the breakfast especially left a lot to be desired."
Pro: "Cabin Crew and food selections were top notch"
Contra: "Seat configuration as a first class ticket was awful. Same configuration as economy class but by leaving the middle seat empty constituted first class. I'm 6'-1" and missed the legroom...."
Pro: "Disorganised and slow"
Contra: "Couldn't organise a booze up in brewery. Baggage offload took forever"
Pro: "It was a short flight."
Contra: "Seat to seat space OK for anyone under 4 ft tall. Pressed intoth seat framein front, I couldn't even turn or get my feet under the seat to extend."
Pro: "I enjoyed the food, the crew's friendliness in First Class and the boarding process."
Contra: "The wi-fi did not work on our flight"
Pro: "Excellent choice of movies. Great service. Friendly crew."
Contra: "I requested a lacto-ovo vegetarian meal, which I received. However, it appears the meal was also vegan. Normally, that would be okay except one of the two standard meal choices was also vegetarian and seemed much better. Since I had selected lacto-ovo vegetarian, it seems I was not allowed to select the standard vegetarian option. Hard not to have cheese on an Air France flight - just saying :-)"
Pro: "The crew"
Contra: "Not enough room for legs. Small amounts of food. No entertainment."
Contra: "Flight was delayed by 1 hour 30 minutes. After over 24 hours of travel this was not appreciated. Also no lounge access at Toronto airport."
Pro: "Although plane was full staff moved us through quickly"
Pro: "Same as above, the crew was very friendly and the food was great."
Contra: "Seating was cramped and uncomfortable for a tall person."
Pro: "Smiling, quick, courteous"
Contra: "Had to pee right after turbulence no time for bathroom"
I have loved the flight, very professional and caring staff.
Pro: "Video was good, seats were good."
Contra: "Man doing the check-in in Madrid (site 909) was very rude and unhelpful."
Contra: "There was no air"
Pro: "The airplane"
Contra: "Flying on time"
Contra: "I cancelled the flight within hours of booking and got the ticket refunded three weeks later, not the 5-7 business days they promised, but I never got a refund for the luggage fee. Will do my best to avoid them in the future"
Contra: "The boarding gate was very far, and I had to walk all the way."
Pro: "NOTHING WAS GOOD"
Contra: "EVERYTHING could have been better. communication especially. a WHOLE DAY OF MY HOLIDAY WAS LOST"
Contra: "The charge for baggage but when i bought the ticket i received that the baggage was included"
Pro: "Aireuropa is bullshit"
Contra: "It is an airline that deceives you"
Pro: "Why do I needed to pay at the airport addiction 150 euros for one suitcase? Why was it online included to find out the I have to pay extra? That’s addioanl 30% increase for the price of the ticket. I’ have been using you for a long time and not really happy"
Contra: "This is a complaint regarding a luggage that was not included in my fare ticket. I was not informed from your company Kayak that the luggage was not included in the price. I had to pay extra money on top of the fare ticket of $150 for just one luggage just because was not mention on the fare ticket. Please give me an explanation of your policy in regard, and please advice people in regard of what I just mention otherwise I think your company tricks people without mentioning clearly that suitcases are not included to lower prices"
Contra: "the flight was 40 minutes late and then it took more than an hour to get to the gate and get our luggage. I lost a flight that I was connecting. I was told that I had ample time (2 and a half hours) Did not receive any help to connect on time."
Pro: "A Mix Of Spanish and Hungarian Staff. Overall Freindly crew did the best with what they had to work with."
Contra: "Poorly maintained aircraft, all most everything was broken and dirty!! No inflght entertainment, screens, controls, and programs did not work! Torture on a 9 hour flight!! SEats small, tight & broken. Toilets dirty un maintained."
Contra: "The second serving of food -both inbound & outbound flight- was terrible. White bread sandwuch with one slice of ham and one slice of really cheap cheese."
Contra: "They said my fare was “lite” and charged 60 eur per bag. That is too expensive. Although a short fight not even water was given. Flight delayed."
Contra: "The company offers onboard entertainment but we have to pay extra for the headphones, ridiculous ! Just add $3 to the flight tickets but don't charge us money for stupid made in China headphones for God's sake ! Next time British Airways or Air France for me no more Air Europa. Moreover: In Madrid just before boarding to Miami, a guy from Air Euopa asked me some questions regarding my stay in the U.S.. That is NOT his business ! "How long are you going to stay in the U.S." ? This is NOT his business ! His job is to check if my passport is OK with my boarding pass, that's all ! Abuse of power or he has no clue what he was doing."
Pro: "excellent crew and support staff, very helpful. last minute ticket price was exceptional. Food was actually better than the major carriers."
Contra: "personal video was the only thing that wasn't up to par in comparison to the bigger airlines. But what I paid for the ticket, I'm not going to complain."
Pro: "Everything was perfect"
Pro: "Very helpful crew. Courtious."
Contra: "I had the chicken. Not very good. Also. In Rome Alitalia employees were doing checkin and it was a bit chaotic and disorganized."
Pro: "I like the service"
Contra: "The lack of space between seats, for a trip so long every passenger should feel some comfort not just first class passengers"
Pro: "Very comfortable plane with wide seats and nice reclining feature! Staff is very friendly. They are generous with the food and snacks."
Contra: "Boarding was not loaded in zones. It was a free for all. Staff seemed annoyed that I asked for more water (I had asked 25 min prior and she asked me to wait for beverage service. When I got it, I chugged it and asked for more and they ignored me. I had to ask 3 times)."
Pro: "No delays! Accurate"
Contra: "Boarding process they start from back rows first"
Pro: "the crew was nice ans well manered"
Contra: "they started boarding 25 minutes later than stipulated. the flight took off 10 minutes late. you should at least provide a complimentary small bag of peanuts or pretzels. the seats were uncomfortable and tight."
Pro: "It was good they had pillows. It was fast, the boarding"
Contra: "TV was awful because movies were old and besides, we had to pay for wi fi services. there was no space."
Pro: "Good entertainment and comfort seats"
Contra: "Kayak did not disclose that checking bags would cost extra. We got hit with a 60e checked bag fee at the airport. If it WAS disclosed it certainly wasn't in plain site on the mobile app. I checked back on the app to see if I had missed it disclosed somewhere but I still couldn't see it. So it's almost false advertising. Kayak should protect its users. Also, our checked bag that we paid the extra money for arrived late! After our flight was delayed over an hour by the way! Kayak should protect its customers better. Or at least make sure they're informed"
Pro: "The view"
Contra: "Beeing 1.5 hours late for a 25min flight No info Filthy airplane"
Pro: "It was a cheap flight but I didn't feel like I was cattle."
Contra: "The boarding was inefficient. There weren't any zones called or anything."
Pro: "Easy boarding"
Contra: "Crew skipped us for dinner but when we pointed it out they came back. But they skipped us again for water/drinks."
Pro: "Everything about the flight from the moment I boarded was totally fine."
Contra: "The line to get checked-in in Barcelona was extremely long and I waited nearly an hour - can't help thinking if the online check-in was more dependable, it would have been a shorter line, but I made it to my gate with time to grab some lunch so life's still not all that bad."
Pro: "I had zero problems"
Contra: "The plane was stroked by a lightning, the flight was awful and the logistics after the incident . Terrible experience"
Pro: "Fell asleep for almost the whole 2.5 hour flight so I'm with it."
Contra: "Can't thing of anything"
Pro: "The flight attendants were the differnce. Very friendly and make the experience more confortable"
Contra: "Dont have tv"
Contra: "Not on time. Delayed boarding and flight. Was told by customer service on the phone that I would not have to pay for checked luggage from Madrid to Barcelona since I am a tourist....guess what? It was a big fat lie. Had to pay 60 Euros to check me and my daughter's bag!"
Pro: "Modern airplane and service."
Contra: "Fee for Wifi and TV show options somewhat limited."
Pro: "The length of the flight. The crew was very polite."
Contra: "The airplane was old, the food was OK for breakfast but the dinner was bad. The check in app didn't work properly and I was not able to get the boarding pass of the seat I wanted. It isn't a direct flight, there is a 2 hours stop in Asunción and you have to take everything with you like you were changing planes. They should allow to leave stuff one the plane. Also, be aware that 50+ HK seats are reserved for the crew, I selected one of those in the outbound flight and they changed me to another seat that was near the toilet with no window. A really bad flight."
Pro: "Brand new plane"
Contra: "Food can be better"
Pro: "They leave me in Santo Domingo with no reason and no phone to call and solve the problem. That cause problems with my job. They don't have customer service to help people in this case."
Contra: "My flight was changed twice after I purchased it and it was delay over two hours. When it finally was time to"board" we found ourselves getting into a packed bus where we needed to stand to get to the actual plain. They never anouced it as such, elder people that night were struggling without previous notice. Very unprofessional and insensitive airline. Never again."
Pro: "Crew service was excellent. Food was good."
Contra: "No priority for families with children when boarding in Madrid. The strollers had no priority at San Juan airport. We waited a long time before they came out."
Pro: "The price."
Contra: "The entertainment was a little frustrating. The screens were only in the middle section so if you sat on the sides, it was really hard to see. There was also no outlets available on a 7-8 hour flight."
Pro: "Cabin crew were very nice"
Contra: "3 hours late boarding,apparently toilet repairs were underway,[lane was at the gate. Cabin A/C in our section was very very hot,why ? Idont know"
Pro: "The staff was friendly, but that´s about all."
Contra: "NO way to fly overseas. I am a 5´0 ft petite woman and I barely had enough room to in my seat, let alone trying to sleep. The window seat was in economy so I did not expect much but I did not expect to have the person in front me in my lap when they put their chair back. The movie player also did not work: sound going in andout, turning off, pausing- it was irritating."
Pro: "On time. Plane well kept. Staff friendly and efficient. And the food was surprisingly tasty."
Contra: "No individual videos. No power outlets at your seat"
Pro: "One of the flight attendants was vert kind"
Contra: "Everything. The flight was delayed 13 hours, they did not gave us the connecting flights passboards up until boarding the plane, my baggage was checked in only until Madrid, when we arrived I was told the bag will go to Mallorca, I asked again at the connecting gate and they told me the opposite, I had to go out get the bag, check it and go in again (changing terminals 3 times in the process walking almost 1 hour and a half), the connecting flight left also one hour late"