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Pro: "It's good to flight public transit long time I'm the food is really bad pouring food"

Pro: "Fabulous Stuart’s."
Contra: "1h of delay .... is inadmissible for the price what we are paying for the tickets..."

Pro: "The crew was very nice and efficient, even though there seem to be only two of them."
Contra: "Seats did not recline, and it is hard for those of us trying to sleep after connecting from a trans-Atlantic flight."

Pro: "The movies"
Contra: "Flights being on time. Friendlier staff. They would t have misplaced my luggage."

Contra: "Media screen did not work and flight attendant was indifferent and made no attempt to resolve. If a passenger made a request we/they were told they were too busy. Food was minimal at beat."

Pro: "Friendly crew, great food, comfy seats"

Pro: "Service and hospitality. On dot service with no major delays."

Contra: "NO MOVIES."

Contra: "Our flight was cancelled by the airlines due to mechanical failure. Told us to go home and wait for email on what to do. No compensation"

Pro: "On board crew was friendly and helpful"
Contra: "Muslim meal does not mean all Muslims eat curry. It’s rediculous that we cant have a decent English breakfast instead you get curry or some form of curry for breakfast, lunch and supper. Your so called Muslim meals are not suitable for kids!! There is no such thing as a Muslim meal either. It’s simply called Halal otherwise then everyone else’s meals should be called Christian or Jewish meals etc. Also I requested help with transfer to my last flight which was horrendous because I’m one adult with 4 kids ages 1 to 11 and my eldest has sever learning disability. I nearly missed my flight because our flight landed late and I was struggling to keep my kids safe and together while running for the next flight. Somone should have been there to help with transfer."

Pro: "The food and drink were the only two enjoyable moments of this flight."
Contra: "The crew in Cluj airport could not care less about getting the plane boarded and departed on time. For 20 minutes crew stood around in the airport talking to each other and using their cellphones. Finally the transport bus was loaded only to have the bus driver get out, and talk to another employee while simultaneously using his phone. No information was given for the delay and the plane was boarded at time of departure. This careless and unbothered attitude resulted in a missed connecting flight for my partner and I. We were completely unassisted by crew on the plane and ended up having to wait 24hours for our next flight home. Absolutely disgusted by the service provided from Cluj to Munich. I would seriously consider another airline before booking again with Lufthansa for this route."

Contra: "More movie choices and more music choices"

Contra: "All flights cancelled. Stuck overnight."

Contra: "Boarding was a free for all. My seat was near the front of the plane but the crew directed me to enter at the back of the plane. There were people entering from both the front and the back, meaning people were stuck trying to get past each other in the tight aisle. It was difficult to find space in the overhead compartments for carryon luggage due to people bringing too much stuff - the crew should have stepped in and helped. The food was a bad chicken sandwich with condiments that I could not eat."

Pro: "Nothing"
Contra: "Gate changed ast minute so we had to walk a long way to get to it with 3 kids. Airplane with no entertainment at all. Also the worst was getting to Beirut without 2 of our bags. We got one of them 1 day later and the second 5 days after. When we got the second bag few of our things were gone."

Pro: "Service was excellent. Late night flight was kept dark so we could rest - wonderful dinner menu, surprising for plane food."
Contra: "Flight was delayed so there was a bit of a chaos boarding but it has nothing to do with the service itself."

Pro: "Nothing. It was ok at best which is fine on a good day."
Contra: "Flight out was late due to the bus being late picking up the crew. We had to run for our connections. On the way back we were delayed again , leaving 20 minutes to make our connection. Security at Frankfurt was so poor. Of the potential number of lines available, there were only two operating despite the number of passengers, most of whom were late for their connections. It took us over 30 minutes to get through. Luckily the connecting flight was delayed over an hour."

Pro: "Price"
Contra: "Flight attendants were not responding to calls. Didn’t get coke cola, they ran out! Incredible to run out of soft drink. Thank God one of the gentlemen was able to “borrow” from business class . I always fly Lufthansa but after this I may have to re-evaluate. The check in kiosk line in Hamburg was Long!!!!"

Pro: "Friendly service"

Pro: "The service was amazing. Why can’t US carriers be like them?!"

Pro: "Loved having a real glass and real stainless fork and spoon rather than plastics. Liked the better quality (heavier) blankets and pillows. Loved the cleanliness of the plane. Impressed with the space of the Premium seats even though I did not have one. Loved having warm bread/roll with evening meal. Seat head rests could be raised to help taller people."
Contra: "Headphones in the back of the seats were two pronged and did not fit the display. Attendants offered appropriate headphones at first of flight, but I did not understand what was going on. Seats were a little hard. Some of the mesh pockets on the backs of seats were not properly attached at the bottom and items placed in the them would fall through."

Pro: "Schedule was followed."
Contra: "At Budapest Airport only one check-in desk, #1 was shown on the big board for this flight and the airline Lufthansa was only shown above the check-in desk #1, which was dedicated for First/Business and M&M Gold status travellers only. Many economy class passengers queued there and at the end they were all redirected to check-in desk #3, as that was designated for Economy class passengers (however not any Lufthansa sign was shown above. When I mentioned to the ground crew (Celebi) that they should improve signs and not mishandle travellers, the person in charge (Nikolett Magyar) said to me arrogantly that they are right, and nothing they would do to improve the signs and passengers' information. This is far what I expect from LH representative, even if subcontracted and not an employee. That behaviour made my journey sour as travelling - especially with not a budget airline - is not just getting from A to B, but an experience which is worth to remember for good reasons, but not certainly for bad ones."

Pro: "Entertainment system"
Contra: "Always the same mess in Frankfurt to get into terminal Z, surely waited 30 minutes and almost lost connection. Food quality mediocre at best. Lost luggage, no Lufthansa representative around at baggage claim."

Pro: "Service was excellent. Boarding fast and efficient, but would be better if the grouped."
Contra: "I am only 6 ft but knees hit the seat in front. Tray table hits my stomach even without the recline on front seat. Woman across aisle from me couldn't get out of her seat when the person in front reclined. This should just be illegal, period! Food was not very good. Entertainment options was limited."

Pro: "Na"
Contra: "Same"

Pro: "The entertainment options were great, The plane was very clean and the bathrooms was HUGE!"
Contra: "uncomfortable seat, off set from the seat in front of me so my entertainment screen was at an odd angle to watch. Food was ok but they had a sauce on the chicken that was not very appetizing. It actually made my wife sick and lets just say she did not keep her dinner. Also, I asked for a scotch after take off and it was a small shot and after dinner I asked for another and it was just a whisper. It did not even cover one ice cube. It would have been nice to get at least a full shot."

Pro: "The best in-flight service I have ever had on the Lufthansa flight from Denver to Munic!"

Pro: "On time"
Contra: "The food, kids friendly"

Contra: "The seats were absolutely uncomfortable"

Pro: "First time flying this airlines. The seats were comfortable and spacious. The entertainment options were excellent and the food service was regular and consistent."

Pro: "Comortable seats, great service, combined with good food and entertainment made for an enjoyable flight"
Contra: "The boarding process was poorly executed"

Pro: "The crew were amazing!"
Contra: "I had to pay extra for "out of sequence" booking as I wasn't able to catch the flight out of Manchester to Athens. so i booked a different flight the next day to a different airline. Lufthansa canceled my booking as I didn't take my outbound flight, when they found the booking, they asked me to pay extra. Such a waste of money! Although, the crew on the plane were really good!"

Pro: "The experience was fantastic, can not critique at all. They made a 14 hour flight a great experience and even a 5hr layover be relaxing. It will be hard to travel with other companies now"
Contra: "It will be hard to travel with another airline"

Pro: "Was served food and drinks for a 2 hr flight between OTP and MUC. Who else does this? My mom was offered transportation assistance throughout the entire flight. Preboarding on every leg of the flight"

Pro: "I love the food and service Excellent ..50."
Contra: "Lufthansa has been a excellent company and it was the first time that traveling with them.50."

Pro: "Easy boarding"
Contra: "Could update movie selection"

Pro: "This was still a Lufthansa flight. Meaning there was a lot of leg room, the food was nice and the staff was great."
Contra: "The only thing i did not like is that for such a long flight (5 hours), also being an international flight, i was expecting an entertainment center, but there was none."

Pro: "Smooth boarding and flight, fun snack (cakes on a plane!), relatively quick and easy."
Contra: "I can't think of anything to complain about for European commuter flights."

Pro: "Quick flight, efficient boarding."
Contra: "Seats weren't very comfortable, but it was a short flight. Our layover was too short and our passport verification process almost made us miss our flight."

Pro: "flight left on time"
Contra: "arrived on time with no problems"

Contra: "You lost my luggage"

Pro: "Same as above"
Contra: "Same as above"

Pro: "I appreciate the taxi, in Munich airport, to my next connection."
Contra: "I disliked the late departure."

Pro: "Direct flight, separate spacious toilets, decent food"
Contra: "It's a good flight overall"

Pro: "Long flight. Loved that we had two wonderful meals, hot cloth enough water and other services. If I fly overseas I will always choose this airline. It was wonderful."
Contra: "N/a"

Pro: "Flight more or less on time - efficient"
Contra: "Baggage handlers on strike - airport chaotic - Swissport did poor job communicating waht was going on. One bag eventually arrived - took 3 hours second bag did not arrive and apparently did not get transferred in Frankfurt Told they would deliver bag - next day and would text and call - called at 4am !!! I just had come off 20hrs of travel. Phone on mute. No e mail. Now they say will deliver this evening - but no time slot so another wasted vacation day waiting for them to get their act together. Why can't they call/text me with a 30 minute window."

Pro: "Very large selection of movies and TV shows"

Pro: "I enjoyed the attentiveness of the staff"
Contra: "No issues."

Pro: "Easy boarding, except for delay leaving Munich. Crew was very accommodating, saw to every need I had. Entertainment made the 8 hour flight seem to go by faster."
Contra: "Food was not tasteful or enjoyable."

Pro: "Great seat. Lots of space. Wonderful crew"
Contra: "Sandwiches could be better"

Pro: "It was a pleasant and uninterrupted flight with good service by the cabin crew"
Contra: "The boarding procedure at Bucharest Airport was more like boarding a bus - not a big issue but if I had to find one thing to improve that is what I would suggest."

Contra: "there was a problem with special assistance on the connection flight. Nobody was waiting at the end..."

Contra: "Our flight was an hour late causing us to miss our connecting flight to Corfu. Had to spend the night in an Athens hotel 45 minutes from airport. Had 4 hours sleep before returning to Athens airport for morning flight. My luggage did not make it onto the morning flight and did not get delivered to Corfu for over 48 hours. I spent 3 days in the same clothes. Not a pleasant experience."

Pro: "I was seated next to my fiancé. We were separated on Blue air."

Pro: "Nothing"
Contra: "Flight from Romania was delayed and when we got to Athens we had to go threw customs and security and we lost the connecting flight to crete. We were put on a different flight which that was delayed as well. When we finally arrived in crete all of our luggage’s have been lost."

Contra: "I have taken 5 flight with Aegean airlines in the last 3 weeks & not 1 of them left within an hour of the scheduled departure time. The delays in travel were unacceptable. We were 2 hours late to take off, when we landed it took 45 minutes to get off & another 30 minutes for bags to start showing up"

Pro: "Pilot kept us well informed."
Contra: "Flight attendants were rude and impatient with anyone not speaking greek."

Pro: "The crew was excellent"
Contra: "N/A"

Contra: "Treated like peasants rather than customers. An annoyance to the check in staff rather than someone trying to enjoy a holiday. Totally disgusted with their attitude. Can’t wait for the return leg....."

Pro: "crew was great and flight was on time"

Contra: "It was all great, apart from the bus we needed to board both sides air sides which delayed and complicated the process. Boarding at the terminal itself is much better."

Contra: "I wasnt accomodated for my meal preference. The cabin was old and creaked alot. I was not informed by kayak of absence of luggage allowance"

Contra: "Ii was not allowed for me to board because the Agean staff is not coached properly do understand what the documents needed to pass Russian border. My arguments that I do not need any visa was not even listened. They were too lazy even to call to Moscow to specify the rules. 6 hours later they bought for me ticket for Aeroflot to SVO with Aegean cash with their excuses, but I lost my plans including two meetings in Moscow anyway."

Pro: "I purchased the go lite fare because I wanted to reserve the exit row and this was the least expensive option. Good food and nice crew"
Contra: "Entertainment was music only no movies to download. Would have given more stars to Aegean"

Pro: "Crew were v good"
Contra: "Comfort no entertainment, small seats..."

Contra: "I booked for baggage through kayak and had to pay again. What a scam"

Contra: "When I bought the ticket I made sure there was one piece of luggage allowed. When I checked in they said there is no baggage allowance and had to pay usd 69. I feel I have been duped. I should get a refund."

Pro: "Ease of boarding and crew"
Contra: "Food"

Pro: "It was great to check in and save the boarding pass in my wallet. Made it easy to check in while traveling and having no access to a printer. The flight was conformable and we got food."

Pro: "The service the food the crew. All good."

Pro: "flight and flight crew were very nice"
Contra: "check-in process - they would not start check in until one hour before flight and then there was only one agent for boarding passes and one for checking luggage if you already had a boarding pass"

Pro: "The flight left Budapest on time and arrived on time."
Contra: "Unbeknownst to me, I needed a boarding pass prior to checking my luggage and there was a 35 Euro fee for one piece of luggage. I did not appreciate either one of these unexpected occurrences and extra fee."

Contra: "≈"

Pro: "The crew was attentive, kind and welcoming. The leg room even in economy class was more than you might find on bigger airlines in business class! Very pleasant experience all the way around."

Pro: "The food was nice and they offered Greek products which made the experience more fun."
Contra: "We thought we had the right sized bags, but must have missed the weight restriction (and had to pay). In the future we'll be keeping our carry-on bags under 8kg."

Pro: "First flight from OTP to Athens arrived late. Crew members awaited at security check and had a bus waiting just for my baby and I to take us to the plane."

Pro: "The food and the crew"

Pro: "The plane was hot (NO AIR) while boarding and during taxi"
Contra: "The plane was hot (NO AIR) while boarding and during taxi"

Contra: "We're not on this flight"

Pro: "Helpful staff, comfortable seats, accurate departure and arrival times."

Pro: "I liked that I was going to Israel – I didn't like being an hour and a half late losing my luggage and not knowing when I'm going to receive it"
Contra: "Lost my luggage – plain one and a half hours late"

Pro: "The crew was generally ok. Governed again by Aegean's old fashioned standards where crew has to be female almost fashion models, but this has nothing to do with the crew who was very professional and courteous but with the hiring policies of the company instead. The food was generally very well cooked (but ... see negatives section)"
Contra: "The flight was from 2-5am (local destination time). The company/captain/crew made the decision to have the lights on during the whole flight. The service of drinks and refreshments had to stop for some minor turbulence (I've had much worse where service was uninterrupted). We had to wait until 30 minutes before landing to be served food. It wasn't clear if this was the company's way of apologizing for the interruption of service. They served us a full course dinner with baked pasta with cheese and beef at 4am. I found that to be quite random, disorienting and inappropriate. There was no entertainment options provided on flight"

Pro: "The staff in Santorini were wonderful and we are very grateful they fixed whatever had gone wrong with our booking."
Contra: "We arrived at the airport for our initial flight (to Athens) and were informed that "the system" had cancelled our flights from Athens to Dubrovnik, so the very nice woman in Santorini re-booked us. We arrived to Athens and had to exit security and then re-enter security because of the gate we were to fly out of. Then, the flight was delayed by almost 2 hours, and we only received 3 announcements each saying there would be "information" at a later time."

Contra: "Not serve my food things I am asleep .Not all announcement in English"

Pro: "Good in flight service"
Contra: "The solicitation for cash (bribe) at the Cairo security people at the luggage screening. Mark Cairo as a place I will not go back too."

Pro: "crew on board was nice"
Contra: "very bad service at the airport. The counter for checkin opened very very late, they did not have enough people to serve clients fast enough and they had real trouble with handling aged passengers that could not speak German. In the End they also lost one of our luggage, and we now have to wait one day to get it back at our destination in thessaloniki."

Pro: "every thing was ferfect"

Pro: "great service. Nice people"

Pro: "Hmm. Not much to like here. They made RyanAir look good."
Contra: "Bought the ticket for Aegean Air flight. 1. Couldn't check-in online. 2. Waited in line at the airport, was not in the system, finally a ma smasher figured out our ticket was with Tarpon airline, found that deal and waited in that line. 3. Was told we had to pay for the suitcase.... Hmm. I thought that was one of the reasons we were paying 4 times as much as a RyanAir ticket. 4. On the return fight couldn't check-in online. 5. At the airport we were told to go the Aegean desk. 5. At the Aegean desk we were told we had to pay for the suitcase again, had to cross the airport to do that. 6. Finally found that desk, not called "Aegean" like we were told, but "GlobeGround" 7. Plane was delayed. 8. At the a Athens airport we were told Taron shouldn't have charged us. What's going on here?"

Pro: "Quick smooth and efficient with two exits at landing."
Contra: "I hated that I and 10 ither passengers were told to RUN! i had left London, so my attite was heavy, and here i am running through the airport. It was exhausting. Why should we have to run when the intial connection was 45 mins. Because one plane with the SAME airline is running late and gives us 6 minute's to get to the gate, that should not be any fault of the passengers. Radio the other flight and have them hold. I got an email that the gate changed TWICE. the airline employee did not get that memo at all. So we were raced to the wrong gate even AFTER, I mentioned the gate change. A real frustrating experience all together."

Contra: "I had to pay for the lugedge though I thought I ordered a ticket with 20 kg"

Contra: "Didnt have too much time for flight change.There should be separate control scaners for ppl that are changing flights."

Pro: "Left a bit late but made up the time. The on board service was courteous and friendly and perfectly timed for this short flight."

Pro: "The spinach pie and greek yogurt with honey breakfast was the BEST airplane food I've ever had! Also, I was seated in the exit row and there was a good 10 feet in front of me before the next row of seats. I didn't know what to do with all that space. Great experience"

Pro: "Everything is perfect"

Contra: "Rough flight and bad landing"

Pro: "Not alot. The crew were very professional and nice to the eye"
Contra: "No information on delay. Boardind process: id and boarding card were checked on entry to the gate area. Then once again before the actusl boarding: doing the ssame job twice and creating a further delay."

Pro: "comfortable flight"
Contra: "delay"

Pro: "Everything"

Pro: "Super friendly and efficient crew. Tasty food, excellent, first rate service (business class)."
Contra: "Business class seat was comfortable, though a bit too narrow; when seat was horizontal my arm was constantly falling in the aisle."

Contra: "Mi s-au pierdut bagajele !"

Pro: "Just in time take of and landing, staff friendliness"
Contra: "Snack"

Pro: "One crew member in the OTP-VIE flight that was great in service ."
Contra: "The delaying of both flights . The crew service on the VIE-NICE flight was awful ."

Contra: "Flight was delayed more 1:15 and it is a 35 min flight. If this happens so late in the night is even worse."

Pro: "Perfect timing between flights."
Contra: "A small sandwich would have been nice:)"

Pro: "thebflight wqs smooth and on time"
Contra: "snack they gave something sweet at 07:00 AM"

Pro: "Flight time was quite good"
Contra: "There was a 45 min departure delay and no announcements to us while waiting in the plane about it"

Pro: "Everything"
Contra: "Everything"

Contra: "There was a mix up about my reservation/ticket. Was stuck at the ticket desk for 45 min"

Pro: "Nothing!"
Contra: "Austrian Airlines cancelled my flight with no notice, technical difficulties. Woke up before 5 am and went to the airport to find out, then waited in line for two hours to get re-booked on a flight the next day. Really poorly done. No compensation. Would not recommend Austrian Airlines, ever. -Mark Cox"

Pro: "Very good drink service (one cold and one hot drink)"

Pro: "Absolutely fantastic service from the check in counter until deplaning. Delicious food, snacks & even wine & other alcohol included. The staff is super friendly & very tentative. It was really a treat to fly Austrian Airlines."
Contra: "This is just nit picking and if I absolutely had to I’d just hope for a more of a variety of movies, TV shows & music if possible."

Pro: "Flight was in schedule, friendly staff"

Pro: "Everything Fromt the crew and service. To checking in and deplaning was awesome"

Pro: "Flight attendants were friendly, courteous and helpful"
Contra: "Always an issue getting in/out of planes at Frankfurt. It takes a long, crowded bus ride to the terminal."

Pro: "The stewardess is very polite and accommodating n"
Contra: "Nothing"

Contra: "May bags didn't make the transfer and were sent on to me the following day."

Contra: "Missed my flight!!!!!"

Pro: "Absolutely nothin Airlines was courteous enough to provide hotel which was just abt ok"
Contra: "Reschedulle of my journey to next day, everything tat followed"

Pro: "On time departure, friendly staff"
Contra: "GET AN AGREEMENT WITH GLOBAL ENTRY"

Contra: "Thechnical problems with the plane.One hour we were sitting in the plane and waiting departure"

Contra: "Not having an opportunity to serve water because it was time to prepare for landing"

Contra: "I wanted to buy an checked-in luggage, but Austrian site did not worked properly, repeatedly gave an error message. I ended up buying it at the counter desk, in the airport, at a much higher price."

Pro: "The air crew service"
Contra: "1. No option to pay for a second luggage; the company website very unclear about the luggage policy; no contact information as well as no web payment service; days before my flight, spent a lot of time and efforts to know that I could pay for a second luggage at the airport on my departure; 2. Paid $120 or so for the second luggage!!!??? After decades flying Austrian I will try switching to your competitors."

Pro: "Very organized airline. Friendly staff."

Pro: "The plane took off as scheduled and arrived promptly. Flight attendents are polite, pleasant and helpful."

Contra: "."

Pro: "Flight delayed"

Pro: "Boarding was easy, on time"
Contra: "Crew's attitude for any request was snobby and harsh"

Pro: "The crew were very kind. The food was good."
Contra: "The space between the seats is very narrow and there is no entertainment."

Contra: "We left from Vienna , two hours late. This kind of problem supposed to be fix it , before.i like to fly with Austrian Airlines, isn't the first time, but now for me , to so long was a big problem"

Pro: "The crew"
Contra: "The food and the boarding at Vienna airport"

Pro: "Great grew, great flight. Thank you!"

Pro: "On time, smooth takeoff and landing, friendly staff and crew"
Contra: "Everything was fine, even the legroom"

Pro: "The crew was friendly and attentive. Food was good and the boarding was efficient."
Contra: "I was generally pleased with the value and qulity received."

Pro: "All"

Pro: "Food, entertainment."
Contra: "Aircraft was older 777 and lavatories weren't very clean. Upon landing in Vienna, my mobility walker (tagged to be brought up to me at jetway) was sent to my connecting flight to Sophia. The flight crew refused to intercept it and have it brought up to me at the aircraft. To make matters much, much worse, the flight crew eventually gave up and left, leaving me LOCKED inside the jetway for over 30 minutes after calling for a wheelchair. The replentishment crew refused to let me out of the locked jetway. Only after the wheelchair arrived was I let out of the locked jetway. I was taken to the Austrian Airlines service center where I lodged a formal complaint. Supervisor/Rene refused to upgrade my seat in any fashion to compensate for my distress. He did, however, arrange for me to given access to the VIP lounge and then taken to my VIE-SOF gate. Had I had a shorter layover, I would have missed my connecting flight."

Contra: "Not enough snacks and no entertainment. Only an hour flight..."

Pro: "that everything was in order - alles in ordnung, without much fuss. short flight, no time to get dissapointments, but I did not expect some anyway."

Contra: "Delay of 1 hour on a flight of 1 hour during lunch time and neither a snack during the flight."

Pro: "No unnecessary waiting. Excellent service!!!"

Pro: "Staff are pleasant and competent."

Pro: "Attentive flight attendants"

Pro: "Nothing special - nice crew"

Pro: "Never again with KAYAK. Sorry."

Pro: "Flight was cancelled. Had to wait in the airport with kids."

Pro: "More leg room than we had on Swiss Air from Chicago to Vienna via Zurich. In flight food was excellent. Staff was friendly."

Pro: "The crew"
Contra: "The lack of space. It was a good thing it was a short flight"

Pro: "Very good choice of Entertainment. Crew is very kind AND helpfull.Excelent service from the begining to the End."

Pro: "Comfortable’ish seats, left on time... arrived early!"
Contra: "Boarding is, continues to be, a big issue! Not organized, everyone trying to jump ahead of others..."

Pro: "that I succeeded to get home"
Contra: "air conditioning in the plane"

Pro: "Crew"

Pro: "The flight was on time - which is unheard off"
Contra: "The food was eatable - but not really good"

Pro: "The check in was very rude and moody for no reason. He was not accommodating with the seating arrangement"
Contra: "Ask the staff not to be so moody for no reason at all."

Pro: "Nothing. The plane was not clean, seats were awful, the crew was noit happy to be working that day"
Contra: "The Bucharest Airport is like an overcrowded cattle barn with 10,00 cows. It was a wild zoo. No real lines - just push your way in. The baggage drop was like a comedy skit - it you use this airport be prepared for chaos, not many signs and procedures that were old in 1890."

Pro: "Seating availability at check in no"
Contra: "No tv"

Pro: "The seating availability at the check in time"
Contra: "The TVs never worked"

Pro: "quick boarding (small plane, not many people). appreciated a free meal in economy class on a 1hr flight. Wow! relatively easy check in for my luggage."
Contra: "better signs regarding luggage check in, better seats. gate number changed many times. confusing and hard to hear announcements"

Pro: "Finally not much delay"
Contra: "No AC in hot weather in the bus and on the plane for half an hour before take off."

Contra: "DO NOT FLY THIS AIRLINE they lost my luggage on this flight and their customer service won't even answer the phone. I'm not sure if I'll ever get it back, AVOID AT ALL COST"

Pro: "It was nice"
Contra: "more movies to be purposed ))"

Contra: "Employees VERY VERY RUDE!!!!"

Contra: "Lots of turbulences at landing, due tonthe heavy rain."

Contra: "Not so many movies"

Pro: "Nice crew , nice meal"
Contra: "comfort of seat , boarding time"

Contra: "My mother (88 yrs of age) solicited help stowing her luggage from one crew member, and was refused!"

Pro: "seats were confortable"

Pro: "The whole process was very enjoyable in the flight was really nice I loved it"
Contra: "I am not used to going through Baggage Claim and then checking in again at airports but after I figured it out it was ok"

Pro: "That I didn't die in Chisinau"
Contra: "Spending the entire time I was in Chisinau at the airport vomiting by some out building on the edge of the property. TAROM gave me food that made me sick. On the flight back, a bunch of people were handing those sandwiches back to the stewardesses after looking at them. Now I know why. I went to 25 countries on this trip, and this was low-light number either A1 or A2, depending on how the other thing shakes our financially. I had 3 flights on TAROM, and only one of them sickened me to the extent that I had to throw up."

Pro: "the plane landed on time"
Contra: "luggage came late"

Contra: "there is just one main meal that contain ham meat , and am Muslim so I cant eat ham."

Pro: "no other choice to fly amsterdam"
Contra: "no entertainment"

Pro: "Very nice personnel. Great airline."

Pro: "Boarding was good, flight and landing"
Contra: "Had to go through security check in Istanbul"

Pro: "crew"
Contra: "no entertainment"

Pro: "Check in , flight info at airport great !"
Contra: "No choice for food."

Pro: "Quick and easy"
Contra: "No food option without meat"

Contra: "40 minuets delay Bad food No intertatment"

Pro: "Food,staff,easy check in.everything worked perfect."
Contra: "Na"

Contra: "Hi, We've booked the flight using Kayak, with VAYAMA agency. It was clearly stated in the e-ticket that we were allowed a baggage of 23KG piece for our infant baby. (it was a lap-ticket, no seat) When we arrived at the check-in counter, they said that because it was a lap ticket, we are allowed only a baggage of 10KG piece. We were delayed at the checkin counter with a baby in our hands, and humiliated (as people in the line behind us started to get nervous). I'm definitely gonna write a mail to VAYAMA agency. And I'm extremely disappointed. At the end, after maybe 20 minutes (which seems like forever) they let us check in the baggage we had."

Pro: "At check in we were given a window and middle seat, even though I had requested cross aisles, as my wife has a bad knee. The aisle seat was taken by a very large man (I also am large). The flight attendant saw some empty seats in another row and moved the person in the aisle seat to that row. He's A-1 in my book."
Contra: "Check in agent was very unpleasant and didn't give us the seats I had requested - unhappily I didn't notice this until we were past passport control."

Pro: "Punctuality, politeness, cleanness"
Contra: "Food, but not so important for me ."

Pro: "All was fine. Since the flight from Bucharest to Chisinau is only an hour, the tiny plane was fine."
Contra: "Since the plane is so tiny, you have to turn over your cabin baggage at planeside, then get it back when you land. The airline took my hand luggage in good condition, and when I got it back, one zipper pull had been snapped in half. I tried to file a claim when I landed, but airport personnel said that for cabin baggage, there was nothing they could do."

Contra: "It was impossible to make the check-in online. I had to go to the airport very early. The lady at the check-in desk said that my name was NOT in the system, nor was my flight reservation. She had to look up by the ticket number (highly unusual, she said). The seats were apart for me and my wife, despite the fact thet I had chosen together seats when I made the booking. Next time I will think twice before I go for Kayak or Brussels Airlines (for example, they don't have Bucharest Airport on their departure list on the B.A. website... after all, Romania is a E.U. country!) The second flight took off after 20 mins. delay, and landed w 15 mins. delay."

Pro: "Nice crew, roomy seats"
Contra: "Boarding the plane with a bus was a waste of time and exposure to fumes."

Pro: "The flight was on-time. The plane was clean. It is a red-eye flight so I don't particularly remember anything else!"
Contra: "They should abolish passport control. Ridiculous!"

Pro: "Nothing"
Contra: "I tried to make a change to the reservation. They had 4 different romanian phone numbers and all were either busy all day and cut off the call or left me on hold for hours. I finally gave up. Not only did I lose the possibility of a change with a fee I lost the entire reservation completely. I do not recommend them ever if customer service is your expectation."

Pro: "Great price, nice crew, decent flight overall"
Contra: "The food was terrible! No entertainment system"

Pro: "That I landed safely and nothing happened."
Contra: "I felt I was on a very outdated plane, so safety was a concern...luckily everything was good just old seats and service was not special at all."

Pro: "Friendly crew"
Contra: "Long wait on the bus out to board the plane"

Pro: "It was comfortable with good price."

Contra: "I always check in in advance and I did this time as well. However, Tarom website did not offer the option for a vegetarian meal while I checked in. I tried again at the counter and was told I need to call 48 hours in advance for a vegetarian meal. I did not find this information on their website nor does it make sense to me that a vegetarian meal should be so hard to get. They should improve this. I had nothing to eat on the flight :-("

Pro: "The sandwich was yummy."
Contra: "Everything was fine"

Contra: "As I said, check-in for the Bucharest to PRG leg was very difficult. My hotel needed to help. Ridiculous."

Contra: "There was no entertainment, but that was O.K."

Pro: "Flight didn't exist."

Pro: "The plane had a 50 minutes delay. The reason was "tehnical problems". Actually, 3 persons boarded 40 minutes late, so we all had to wait for them. That was so unfair."

Pro: "CREW IN BOTH FLIGHTS WAS NICE AND HELPFUL"
Contra: "NO AIR CONDITION DURIND THE FLIGHT (WAS BUT DID NOT DO ANYTHING)' MIXED FOOD (CHEESE AND CHICKEN TOGETHER AND NO WAY TO ORDER IN ADVANCE), VERY NICE CREW BOTH SIDED BUT RUDE GROUND STUFF IN ROMANIA,"

Pro: "The airplane was in a good condition"
Contra: "Crew members bored, without any mood of working"

Pro: "Nothing"
Contra: "Ryanair announced that we could postpone the flights without any cost due to corona virus and when I tried to reach them/to change the flight date the change tax was still there."

Pro: "Praiorty"
Contra: "Nothing"

Contra: "Being on time + quiet fellow passengers"

Pro: "No issues - everything went smoothly"
Contra: "There are no nets on the back of the seat in front of you to put things like water bottles - headphones, books etc."

Pro: "everything"
Contra: "nothing"

Contra: "Pointless paying for priority boarding as staff just let both lanes board at the same time"

Pro: "Good pilot"
Contra: "Chairs"

Contra: "I paid for travel insurance yet I still had to pay Ryanair 55euro for not being able to check in before my flight as checking in with momondo would not work!"

Pro: "It is the worst airline on Earth. They barred me from flight, removed my name from the system so that I can't board because they say that I can't travel with EU residence card with which I travelled to all Schengen countries with other airlines. They lied to me and didn't return my money too."
Contra: "They must obey EU laws!"

Pro: "There was no legroom, the sandwiches is missing (not available at all)"
Contra: "Onboarding was like for animalls. After we pass throug the gates, were sticked into the tunnel for 15-20 min in hot air..."

Pro: "Niente."
Contra: "Niente.....organizzazione pessima il crew,unica spiegazione e che una giornata troppo affollata!!!! Pessina orgazione...neanche aqua oferta...tutto sulla nostra sofferenza."

Contra: "Dilated 2/5h"

Pro: "On time flight and decent boarding process (not too much fuss over baggage size and weight)."
Contra: "Seating policy - it’s ridiculous to charge passengers to be seated together, even if they’re flying on the same booking. It only leads to on-board seating “trades” and negotiations to get people to agree to swap seats. Embarrassing!"

Pro: "They denied the me boarding,I want my money back"

Pro: "Although I had a 40 minutes flight, it was really good. The crew were very amiable and fun. All amazing!"

Pro: "Cabin crew were excellent. Very friendly, professional, efficient."

Pro: "Friendly crew."
Contra: "Hour late departure , which is a frequent event... perhaps due to summer weather. Putting a two year old sitting alone, away from parents and insisting parents should make arrangements with other passengers. Standing outside the plane another fifteen minutes."

Contra: "Paid extra for priority boarding, ended up at the same bus with everyone.. scam"

Pro: "They were professional and efficient"
Contra: "It was required to check in prior to arrival to airport to avoid a fee. I did not have internet access still I arrived. I had to pay 55 euro for a simple check in. Not fair to folks who do not use data for internet nor WiFi. A email could be sent 72 hours but that does not mean people check all emails or they even have access to the web. It’s not a fair or smart business move, I will not book with them again."

Pro: "very smooth take off and landing, passengers and crew were very polite"
Contra: "it is a very long walk in Athens from the main terminal to the Ryanair extension"

Contra: "An hour delay"

Contra: "they forced me to check in my small han luggage even though i would have put it under my seat which does not disturb anybody and wors with every other airline. + 1h delay without information. result: I was home at 1am in the morning instead of 11h30."

Pro: "Fast flight nice staff"
Contra: "Seats are small"

Pro: "The price."
Contra: "Thę policy to make sure you do not sit with your family and have to buy seats to make sure you are all sitting together. The salaries of the staff are the worst in the industry."

Contra: "The flight arrives too late but just early enough not receive any reimbursement regulated by either regulations. Terrible flight! Everytime I fly with Ryanair I always tell myself: last flight! Hopefully next time I listen to myself"

Pro: "Every thing"
Contra: "Very good very grateful"

Pro: "The price was very cheap as I booked half a year ahead. Flight was on time. Boarding was quick and efficient."
Contra: "Not enough room for legs. You have to pay for everything else except for the flight but this is Ryanair and it's understandable."

Pro: "Good service easy flight"
Contra: "Nothing"

Contra: "Timing and congestion at airport"

Pro: "Nothing"
Contra: "The airline made us go to the gate where there was no seating, though they knew the flight was an hour late, so we stood for an hour, before being told we had to check carry on bags in the hold, carrying computers,valuables, batteries, and drinks in our hands (not possible). Card payment on board was disabled. Payment in the currency of the departing country was impossible."

Pro: "Staff is ok"
Contra: "Flight delayed more than 1.5 hours. We were seated apart."

Contra: "Having to check a bag that will fit in the plane and being charged so much"

Pro: "Speedy boarding."
Contra: "Stansted security a pain. Seat uncomfortable."

Pro: "Onboard staff was friendly. Flight was on time."
Contra: "We didn't check in online and were charged almost $300 at the airport. The only time the fee was mentioned was in an email that was sent two days ago. We were already on vacation!!! And the message went directly to the SPAM folder. Ridiculous policy that was not clearly stated. We were held hostage...even though we already paid for our flight, they wouldn't give us a boarding pass without paying this new, unexpected amount of money. Ryan Air was not clear about this policy...we went back and looked at all communication from them. Kayak was not clear either, so we will be looking for a refund!!"

Pro: "It got me home."
Contra: "Firstly, there were no sandwiches (hot or cold) available on a late afternoon flight, so the remaining food options were poor. Secondly, my £7 Gin and Tonic that I'd hardly touched slid right off the frankly useless trays and into my lap. The flight attendant literally threw me a few paper towels to help. I spent the remaining three hours of the flight soaking wet."

Contra: "You charged me an extra 150 Euro because I did not receive your e mail and could not register on line my flight. I complained at Airport in Greece and no one would assist me. I am writing the NY Times and Washington Post about your strategy to take extra $ from first time flyers of your airline. Shamfull !!!! Harris R Ghersin Professor International Business The Lubin School of Business NYC."

Contra: "Horrible experience checking in. Carry on bag limit was very unclear. Paid extra for Priority Boarding- no use"

Contra: "The extra cost for baggage. The flight was late but there was no announcement or explanation. The flight attendants talked over the loud intercom the entire time trying to sell products like perfume. One flight attendant kept bumping into me each time she walked by. The flight felt crowded. The seats are cramped and uncomfortable. I fly a lot and this was my first and probably last time flying ryan air."

Pro: "it was on time mostly, affordable, and allowed two carry on bags."
Contra: "the forced printing of my boarding pass which I didnt have overseas and couldn't use the app forcing my friend to print it out at work."

Pro: "They didn't lose my luggage"
Contra: "I was told I could not use my pillow for take-off, landing and the majority of the in flight. I broke my neck years ago and I need the pillow for neck support especially for takeoff and landings which are always the most painful part. ( Didn't help that the pilot had rough decent and a violent touchdow on landing). I just truly am baffled as to why I was not allowed to use a pillow? We are not talking about some large bed pillow we are talking about a small pillow that takes up no room and is specifically made for flying. I tried using my water bottle as neck support but it was no luck. Flying is already painful enough and to not be allowed to use a pillow which helps to support the neck is truly agregious. I really don't know what to say on why this wasn't allowed but I hope this issue is solved with upper management so the next person with such a problem will Never have to go through this. As for I, I will never use Ryanair again. Truly disappointing."

Contra: "We have been here 2 weeks and bought lots of things here in Portugal, we were overweight, had to pay extra! Most baggage was carryon on the entire flight, maybe some leeway for supporting the economy since we had to pay for the baggage to be put on."

Pro: "I can't think of any."
Contra: "Rude gate staff at Otopeni Airport insisting I place my hand luggage in the hold until I informed them I had priority seats. The whole concept of priority boarding goes out the window as boarding was via a bus"

Pro: "The staff on board is very friendly and helpful!"
Contra: "Too many handlagguages of the people, so I needed to check in my bag..... and got it back broken! :-( the service for handling the replacement of broken bags is a kathastrophy!!!!"

Pro: "nothing that sticks out, at all."
Contra: "I paid money to be 1st on/1st off. No one cared, and i was trampled Duty free ?? You have people convinced of that, in a flight from Athens to Thessaloniki?? Honesty?!! Water please: 3 euros, for a bit of water"

Contra: "They send email about check in but if you did not get it for various reasons while traveling (lack of wi-fi access) the day of the flight even though I was there 21/2 hours before I could not get my boarding pass from the agent I was told that I had 15 minutes to check in thru the Internet because I could check in only thru the airport automatic check in system as a result I missed the deadline ( only one station was functioning) and I had to pay 55 additional euros to board the flight another ways "legal highway robbery". Traveler be aware of this airline cheap tickets but they get you in other ways...."

Pro: "I hated everything"
Contra: "I will never fly with Ryanair again. They ripped off all my money. If I would have booked 2 tickets with British airways would have been much better and cheaper."

Pro: "The flight attendants were very funny and friendly. They were proffessional and helpful."

Pro: "i enjoyed nothing"
Contra: "The staff completely skipped over me when offering drinks and snacks. They offered the other two people in my row food but not me. I literally had my credit out and they just skipped me. The people at the check in desk didn't have any sort of protection for my bag. (Big camping backpack with lots of straps) but the people in CGN did. I don't understand the inconsistencies. And then to top it off nobody informed me the process of customs. I was unprepared because of this and ended up waiting for 1.5 hours. Completely unprofessional in all aspects. I will not be flying Ryanair again."

Pro: "Nothing"
Contra: "Everything. The way you have everything set up online for luggage and in flight is set up to extort us for money. All I did was pay 150$ for luggage that wasn't that heavy and constant hounding to buy stuff in flight. Never using rush air again."

Contra: "Lack of customer service understanding that i did check in online but i was not able to retrieve my boarding pass due wifi problems at airport. I was just charged and told it was policy. They were not helpful just confrontational. I am going to be contacting ryanair directly to complain. Very unhappy with the service i received."