Găsește cele mai ieftine zboruri către Stockholm Aeroportul Stockholm-Arlanda

"One of my bags didnt arrived. It was a priority bag. And the flight was a really bad experience. There were two kids (2-3 years old) from two families in business class that cried during literally 10 hours! Was a really long flight"

"Hi. You canceled my trip and now you are asking me for review? Check my trip record and you will have my review. Call your customer service and you will have the answer. This was the worst experience in my life. Sorry for you."

Pro: "Nothing. I was sold a ticket for 709 dollars and wasn’t told I couldn’t get on until showing up to the gate. Therefore I had to spend 1000 more dollars to book another ticket because budget air wouldn’t change or refund the flight."
Contra: "Not selling a ticket with a layover where someone with a US passport cannot travel through at the moment. Be more forthcoming."

Pro: "Food was ok"
Contra: "AC was not turned on until flight was up in air. That means for 30 minutes passengers were sweating sitting in a suffocating cabin. Crew refused to give Green Tea, saying only available in business class Inflight screen size was very small ...5-6 inches only"

Pro: "This was my first and last time I will ever fly with Swiss airline-it’s been 4 days and I still didn’t receive my baggage and I had all my medicines in them,that’s including my carry on bag too,because it was taking from me @ the gate and I was told I will get it at my final destination,which I didn"
Contra: "I just would like to get my baggage- which is been 4 days since my arrival and they can’t even tell me where they are at!!!...."

Contra: "Not missing my connecting flight. Being flown to the correct airport. Not having my luggage go missing."

Contra: "Just except very bad to reserve 24h before by phone impossible to have the number call call geneve airport it was ile fidji a d south pacifica impossible to understand i speak french andlittle english perfortunatly my kids live princetona d boston Thank.you merci yvette ruggeri"

Pro: "Nope"
Contra: "The service could have been so much better. Food was not offered according to seating arrangements and so meal choices were not enough"

Contra: "Swiss does not know how to handle their own problems and hurt passengers in the process."

Pro: "flight was totally fine. Thanks to Swiss hotline, they could find my booking and send me the documents some hours before take off."
Contra: "Kayak has asked for my e-mail and phone number which I provided but never received any order confirmation. Finally it seemed that my flight was never booked. Unluckily Kayak did not forward my contact details to the other brookers in between and definitely not to Swiss. Never Kayak again."

Pro: "Very kind crew. Great food. Nice leg room even for economy."
Contra: "This was one of the most empty flights I’ve ever been on. With that, lots of room for carry on baggage. I fail to see why it was necessary at all. It delayed my journey when time was of the essence."

Pro: "Tasty lunch with good service in business class. Modern comfortable plane."
Contra: "Flight delayed by a few minutes."

Pro: "We called for seats 23 hours prior to flight. To our amazement we were assigned to an exit row."
Contra: "It was an easy 2.5 hrs. flight at which a small warm quiche was served. Nice surprise."

Pro: "On time and good service!"

Pro: "Staff and flight was really great. Everything went smoothly and on schedule. The plane was clean."
Contra: "The seating was almost unbearable. So small and cramped. Arm rest didn’t go all the way up so very hard to cuddle with my seat mate (my daughter). I couldn’t even put my arms by my side without pushing my seat neighbors off. Seat in front of me was in my lap. Hard to get out of seat to use restroom. Way to tight. Long flight from Boston to Zurich was so hard to bear. I understand making money...but this is ridiculous!!"

Contra: "All of it"

Pro: "The flight ,food entertainment was very good. But I don't understand the SWISS airline logic. When I did the check in in Prague and got my boarding pass the told me that the system picked me to have the additional random checkup at Zurich airport. Its ok. If it’s done for security reason why to tell the people ahead of time that they will have additional checkup of bags and personal stuff. If you want to do it for security reason do it ( I want to be safe) but don’t do it for the check mark , it doesn’t make any sense and doesn’t protect us."

Pro: "Basically the worst flight ever"
Contra: "Delays, tiny seats, terrible food, dirty bathrooms, no preparations"

Contra: "I wasn't able to select seat before boarding"

Pro: "I was late ( I had to drive 230 Km ) and I managed to call in advance the company that was doing the check-in on behalf of SWISS - I asked them the Check-in time closing time and by almost flying ( speeding like crazy ) I arrived before that moment."
Contra: "I did not check the terms and conditions of the ticket. I am a Star Alliance Gold member and I was expecting SWISS to have a similar booking system like the others I fly with. I found out that the ticket fare did not contain checked luggage ( so I had to pay a hefty fee for it ) and also my 20" wheeled case that was ok in all the other flights I took it with me, this time was oversized and overweight . My wife took out the 2 laptops so it became within weight limits but still oversized - My wife paid for the fee ( I wasn't there at the time and she is not a such experienced flyier as I am ) . When I found out about the fee, I checked their rules and I found out that the hand luggage is allowed to be 22" . I saw in the airplane a lot of people with cases having the same size as mine, that went as checked luggage at a cost fo around 40 . I want to see how can I get my money back . . ."

Pro: "Fast, on time."
Contra: "No entertainment at all, super uncomfortable"

Contra: "I have just had the most unpleasant experience with Swiss Air and feel that anyone on FB should be very careful when dealing with this airline. I am a Gold Member of Star Alliance for more than 20 years and have flown dozens of times on Swiss and would expect courtesy and consideration in return for my loyalty to their airline. Their flight from Hong Kong to Zurich leaves at 00:15. I mistakenly booked this for Nov 9th instead of the intended late evening of the 9th which then turns out to be Nov 10th. When I discovered my error, I called Swiss at least six times to explain my error and ask if my son could stand by for the same flight on the 10th or even apply the amount to rebook the same flight the next day. ZERO flexibility or consideration. Missed flight, lose entire value. Start from scratch. Astonished that an airline that claims to be serving their customers would treat me this way. I travel through Europe at least 6-10 times a year from Asia. I will now route through Frankfurt, Munich, Paris, London, Vienna, Instanbul or even Moscow before ever going through Zurich again. I encourage anyone making travel plans to be very careful when considering flights with Swiss Airlines. Perhaps this treatment of a loyal customer explains why they went through bankruptcy already once."

Contra: "Old planes. Food was okay. Business zeats not too comfortable."

Pro: "There was a half hour delay due to some no-show passengers. The flight was delayed while their bags were removed. The problem was explained well. The flight crew seemed to made up for much of the delay by flying faster or more directly so the total flight time did not increase by 30 minutes. Fortunately this was our final flight segment so the delay was not a problem."

Contra: "Lost luggage"

Pro: "It's swiss. everything works. always."
Contra: "i didn't like leaving switzerland. but stockholm isn't so bad. gate agent can be a bit more careful when letting pre-boards on - too many people flying to scandinavia do not seem to respect boarding priority."

Pro: "Friendly service. Efficient. More leg room than most other airlines. Decent entertainment. Decent food."
Contra: "No complaints"

Pro: "It was a good short flight, with good service"

Pro: "The food was good and the crew was nice."
Contra: "No entertainment offered and the seats were cramped."

Pro: "Tried hard but cannot recollect one thing that was better than average."
Contra: "Not even a smile from the purser and one other crew member on the Swedish leg. The captain hurriedly "explained", no one understood him, why we were so delayed, but he did not apologize! Zurich airport has no charging sockets! (Ancient) All of terminal A has not a single one! No one supervised the loading passengers not to interfere with those passing by. It was a complete mess. We took off 50 minutes late from Zurich, with no apparent reason. Worst in years for me. We sat in the plane for 30 minutes and were not offered even water. Big fail! (btw, I am unusually so critical)."

Pro: "Flight was overbooked so we were offered a cash incentive to volunteer to wait for the next flight, which we accepted. Boarding staff were great."
Contra: "Very long time to board which resulted in flight leaving late"

Pro: "Airline services and great time scheduling"
Contra: "Upon arriving to Chicago airport the Chicago airport couldn't get passengers off the plane due to mechanical issue"

Pro: "Very good service in business class"
Contra: "They lost our luggage and after filing claim we have not been notified for 16 hours"

Pro: "The flight had a delay but managed to (partially) make up for it."
Contra: "Boarding was a little slow. Perhaps it would be nice to more explicitly explain to people how to more quickly stow their luggage and then sit down in order to let other people through. The seats felt a little more cramped than usual."

Contra: "The seats are too close together front to back. It's torture if you are six feet tall and the person in front of you put the seat in the back position for 8 hours."

Contra: "Too narrow seats."

Pro: "Crew, food...."
Contra: "As I said before..."

Pro: "Comfort"
Contra: "The guy in front of me at the flight from Zurich to Newark..."

Contra: "They charge you an extra $ 100 DOLLARS FOR THE OPTION TO PICK YOUR SEAT AND WHEN YOU CHECK IN THEY SAY THAT IT WAS JUST TO SIT IN THAT SECTION OF THE PLANE. WE PICKED OUR SEATS BY THE FRONT BULKHEAD AND WHEN WE CHECKED IN THEY REFUSED TO GIVE US THOSE SEATS BECAUSE THEY SAID OTHER PEOPLE PAID MORE THAN US TO HAVE THEM. THEY SHOULD BE INVESTIGATED FOR THIS KIND OF FRAUDULENT ACTIVITY."

Contra: "Had 1 day for quick trip to London. Two hours through security In Geneva and 4 hours late arrival on Swiss at LHR. I can tell you this, the Geneva Airport and Swiss DO NOT run like Swiss Watches. They both get F's."

Pro: "Great kosher food! Very kind attendants."
Contra: "not enough foot room."

Pro: "The friendly and attentive crew helped me from boarding to disembarking. Swiss' service in general is outstanding. I highly recommend them for flights to Europe."
Contra: "Cons: They never reduced their fares & surcharges after fuel prices came down this spring; and to add insult to injury, they started charging a $ 29.- seat reservation fee. Loyal customers should not have to pay extra fees! Peter (86)"

Pro: "Professional and polite crew and comfy seats."
Contra: "Boarding was a mess, late as usual and with no organization of any sort. Terminal E in Zurich has no air conditioning, so you wait in heat and no air. Also who came up with the design to put toilets upstairs where you ave to go using small and crowded hallways."

Pro: "The service , the hospitality and kindness"

Pro: "seat too tight"

Pro: "Coke Zero was available."
Contra: "Limited selection of movies and tv shows and only one food option."

Pro: "La mejor compañia con la que he efectuado este trayecto en económica! Muy recomendable."

Contra: "Once again, my flight was late. Four out of the last five trips to Barcelona Swiss had a significant delay (longer than the duration of the trip itself) on at least one of the segments. It's getting a bit hard to believe actually."

Pro: "Great food and drink options."
Contra: "Due to special meals, food was quite delayed. Flight was also delayed so it was very tight to get to my connection."

Contra: "Staff does not understand regulation"

Contra: "Flight was cancelled"

Pro: "I didn’t get the chance to experience the seats because I didn’t get to be on the flight due to a huge mistake of a Lufthansa employee"
Contra: "Hire better competent people!"

Pro: "Lufthansa is an airline in a different class altogether. Can not compare with any commercial airline that flies to Europe"

Contra: "Great food, comfortable seats, enjoyed the whole 11 hour flight."

Pro: "Crew was nice, flight was ontime"
Contra: "While boarding and before starting the engines there was no AC. Temperature was unpleasantly hot"

Pro: "In-flight crew was friendly, the food & beverages were OK and there were plenty of in-flight entertainment options."
Contra: "They double charged the baggage fees: I prepaid in advance but upon checking in for the return flight the representative wasn't able to locate the appropriate information, although I had a printed copy of the confirmation email they sent. I had to pay for it again which is a lousy experience."

Contra: "Went First Class. What a joke! Coach seats & service. Only difference is they leave the middle seat empty. This appears to be the European standard (we flew on 3 different airlines) for 1st Class within Europe flights. Save your money, fly coach within Europe."

Contra: "Turbines did not start up initially. 1h delay."

Contra: "terrible experience - hidden fees for 1st checked baggage travelocity messed up on their site when the ticket was purchased when in fact the person that travels needs to pay to check in the luggage"

Pro: "The people who work for Lufthansa are the nicest i’ve met, on par with Turkish airlines. The times for boarding and departure were respected, the flight was short but pleasant."
Contra: "The long lines. After check in and security, boarding could have involved less of a standing and waiting, with a bit of ahead communication that could be attained. For instance indicate the order of boarding, time until boarding, and place where the passengers from rows 50-70 should form ia line..."

Pro: "All good - Lufthansa even handled an unexpected air traffic delay well, meaning my connection still worked. Great price too - booked at short notice and Lufthansa business was half the price of BA. Far better device too."
Contra: "No negatives."

Contra: "My luggage was lost. But that can happen with any airline. Lets wait to see how long it takes to get it back to me."

Pro: "Flight on time, good service, helpful staff"

Pro: "Crew very nice and carefull"
Contra: "My luggage was destroied ;-("

Pro: "Staff was very polite, helpful, and attentive. Our flight left late due to a delay with the plane, and the flight attendants were very proactive about informing passengers about making connections and doing all they could to help."
Contra: "All good."

Pro: "We originally paid for seats a month before and were told to move seats because the plane was full. Plane was not full. Would like refund."
Contra: "Customer service"

Pro: "Lufthansa has it all together and knows how to fly. I recommend to everyone!"

Pro: "The overall flight"
Contra: "The meal on board"

Pro: "Comfortable seats with plenty of room. Enjoyable crew during the flight."
Contra: "I did not have any complaints about this specific flight."

Pro: "Very good service.."

Contra: "A flight attendant from Bucharest to Frankfurt kept bumping her behind in my shoulder. Before this she was not helpful when I asked her where to put my bag. She shoukd not work with people if she does not like them. Otherwise, everything was great: food, space, movies."

Contra: "crew was not friendly"

Pro: "Bump bump uncomfortable"
Contra: "The food is ok and the crew"

Pro: "The plane was clean, the staff for the most part friendly"
Contra: "Had to be shuttled out to the plane on the tarmac"

Contra: "It wasn't Lufthansa"

Pro: "Quick and easy in all aspects"

Pro: "I was really upset because time for living 6 and we left 8:15 I had connection fly to Romanian I missed because of ...I stay in Germany for 5 hours.I ask Lufthansa too put me on Tarom fly they say is United fly...they really make me updated.I think the crew on United is not friendly.The food waste good in"
Contra: "I like the movie"

Pro: "I have been spoiled with the large planes, so the small ones to me are cramped, but thats with all carriers not just Lufthansa. I generally prefer to fly Lufthansa when heading to Europe."

Pro: "Nothing."

Contra: "It took over an hour to drop off a bag prior to boarding. I had already checked in online. There were long lines in Bucharest and simply not enough staff working the Lufthansa desks."

Contra: "Although we had reserved (paid) seats as a family in an entire row, upon check in we were given different seats. We had to spend 20 minutes talking with different agents in order to get our original seats."

Pro: "Movie selection, wine and food"
Contra: "Crying babies - outside of the crew control"

Pro: "Efficient boarding. On time departure."

Pro: "Real food with real tableware even in the Econ section. Unbelievably courteous staff. Will make it impossible to fly Anyone else when going overseas"
Contra: "Nothing...I felt spoiled"

Contra: "The food could be better. The ravioli option very oily ."

Pro: "Was served food and drinks for a 2 hr flight between OTP and MUC. Who else does this? My mom was offered transportation assistance throughout the entire flight. Preboarding on every leg of the flight"

Pro: "Plane was clean and service was great."

Pro: "Attention to details, big clean bathrooms, service with a smile, friendly flight attendants, overall a great experience. I think American, United and Delta and other airlines could learn a lot from this Company."
Contra: "Not much, just the USB port on my chair was not working. No biggie. Reported it and should be fixed asap."

Pro: "Despite the wintry weather, a safe take off and a nice flight. A plus to Otopeni (Bucharest) airport administration - clean runaway, no snow no ice on it."
Contra: "Delay time should be posted accordingly at the gate."

Pro: "It was perfect"

Contra: "My flight was cancelled due to the pilots' strike. I only learned about this when I attempted online check in. Lufthansa never attempted to notify me. Then when I called in to the Romania Service Center to rebook, the phones went down in the middle of the call. That is understandable given the extreme volume of calls they were handling. What is unacceptable, is that they made no attempt to contact me once the phones were up. I ended up calling the U.S. service center at 1am local time to rebook...only 3 hours before I needed to leave for the airport. It took an hour - which I paid for at direct dial international rates - to find a flight. I'm very grateful for the U.S. service rep who was kind and helpful. She was the one bright spot in this poorly handled situation."

Pro: "Nice plane and crew"
Contra: "Really? They took my new expensive lighter from my checking luggage? A can of hair spray is just as deadly, are they going to not permit those?...stupid idiots!!!"

Pro: "Service was excellent"
Contra: "All would have been great, but the cross Atlantic had a locked seat assignment. I was assigned last row and middle seat, I could not change seat when there were other seats available at check-in. United would not let agents change either. Maybe kayak related? Expedia always allows seat changes"

Pro: "Seat backs are flatter, which for me (a shorter woman) is much more comfortable than the more contoured seats on other airlines."
Contra: "Very dry sandwiches."

Pro: "Helpful ground personnel - seems like this connection issue happens often"
Contra: "Leaving Frankfurt late....hanging around airport waiting for a rebook"

Pro: "Flights were on time. Both Air Canada and Lufthansa Airlines Service, including sitting and boarding process were relatively smooth."
Contra: "12 hour long flight from Frankfurt to LA was exhausting."

Pro: "Organized boarding, service, left on time"
Contra: "No gluten-free food when they served the food. They said that they didn't serve gluten-free food on short flights, but this was two and a half hours. Also, I had asked for a gluten-free meal when I booked my flight. Not good in today's world, when quite a few people have to eat gluten-free. (I am a medical doctor.)"

Pro: "Punctual"
Contra: "The seat was changed without any communication. Also, on-line checking from internet was not functioning."

Pro: "First Time on Lufthansa and came away extremely impressed. I'm a million miler on Delta so I know a little about flying a mainline carrier. Lufthansa blew me away with the level of service and friendliness. It was a short (90 minute) flight but they still offered a free breakfast sandwich along with the beverages. Flight Attendants can switch from German to English without hesitation and were very professional. Look forward to flying with them again."
Contra: "Can't think of anything"

Pro: "Quick Trip, Friendly Staff"
Contra: "Spacing of seating due to covid."

Contra: "Mi s-au pierdut bagajele !"

Pro: "Just in time take of and landing, staff friendliness"
Contra: "Snack"

Contra: "To arrive on time"

Pro: "One crew member in the OTP-VIE flight that was great in service ."
Contra: "The delaying of both flights . The crew service on the VIE-NICE flight was awful ."

Pro: "Awful airline. Will never get tickets through you again."
Contra: "Airline compliance. The flight was delayed and the connecting flight left without out us. Leaving us stranded at the airport for 4 hours."

Contra: "Flight was delayed more 1:15 and it is a 35 min flight. If this happens so late in the night is even worse."

Contra: "Was very satisfied with everything."

Pro: "Perfect timing between flights."
Contra: "A small sandwich would have been nice:)"

Pro: "thebflight wqs smooth and on time"
Contra: "snack they gave something sweet at 07:00 AM"

Pro: "Flight time was quite good"
Contra: "There was a 45 min departure delay and no announcements to us while waiting in the plane about it"

Pro: "This was a flight operated by Austrian Airlines, which does a substantially better job than United."
Contra: "Poor selection of films on the entertainment system."

Contra: "Cold"

Pro: "Generally very pleasant flight"
Contra: "No complaints"

Contra: "very late"

Pro: "Flight was on time and we arrived on time Service was good and the crew was courteous and friendly"
Contra: "long layover before my next flight to Chicago"

Pro: "Nothing!"
Contra: "Austrian Airlines cancelled my flight with no notice, technical difficulties. Woke up before 5 am and went to the airport to find out, then waited in line for two hours to get re-booked on a flight the next day. Really poorly done. No compensation. Would not recommend Austrian Airlines, ever. -Mark Cox"

Pro: "This is always a pleasant airline to travel with."
Contra: "I felt like the airlines deliberately cheated me. I purchased a flight that was listed as "economy" , which means I am authorized one suitcase. When I got to checkout they said I had pay for the suitcase. Turns out my flight was economy 'light' flight and I had to go the Austrian airlines desk and pay euro 40 for my suitcase. Wish that would have been clear when I purchased the ticket. Also there is no clear info on what the cost is for your bag at what point in the check-in process."

Pro: "Liked all except the food"
Contra: "Did not like the food. I specifically selected vegeterian meal however was served vegan meal which I did not enjoy"

Pro: "Crew was nice enough, entertainment was ok. Food was ok. The plane was old and a little dirty."
Contra: "Boarding was incredibly chaotic, seats were old and uncomfortable."

Pro: "Very good flight crew. Decent food and nice entertainment."
Contra: "Poor web site. Very poor boarding crew. Boarding crew made no announcements for who must get re-elected ticketed for shares carrier tucked or web site ticketed passengers. No prep boarding plan given therefore mass at gate."

Pro: "continium of previous service provided"

Pro: "The stewardess is very polite and accommodating n"
Contra: "Nothing"

Contra: "First there were problems with the plane... then it got delayed... I missed my connecting flight... now it’s 2 am I have a wedding to get to in 4 hrs and I finally just arrived ."

Pro: "The whole flight was very nice"

Contra: "Chaotic boarding process, no clear communication with passengers, delays in boarding not explained, people sent away or told off, huge attitude and chip on the shoulder. In the U.S., we are customers that paid for a service and are asking for details on that service. In Europe, we are annoyances that depend on staff at the boarding gates to get on the plane, so power tripping and general disdain to customers beings confused are part of the game. I will try never to fly Austrian Airlines again. Absolutely unacceptable behavior toward families, mothers with children, senior citizens. I can almost see the smirks and annoyed and superior attitude of staff at the boarding gate when they had to deal with more passengers asking why boarding hasn't started half an hour ago when we were announced it would. No answers, just show me the passport and boarding pass, ok, please go back, we'll let you know, then ignore questions."

Pro: "Everything was at the good level. Professional people to work with."
Contra: "Not enough room for overhead bags. Had to put mine in the front of the plane while I sat at the back of the plane. What I really didn't like is that I called Kayak to include my Global Entry number on my boarding pass. They said it would be there and when I printed it, it wasn't. So coming back into the states and thru customs took waaay longer than it should have with those chaotic and ridiculously long lines. I didn't bring my Global Pass card with me and will from now on!"

Pro: "Boarding/deplaning quick Left on time"
Contra: "Food -too much starch Only chicken No breakfast Bathrooms were dirty"

Pro: "Absolutely nothin Airlines was courteous enough to provide hotel which was just abt ok"
Contra: "Reschedulle of my journey to next day, everything tat followed"

Pro: "Flight"
Contra: "Not enough room in the seat"

Contra: "I wanted to buy an checked-in luggage, but Austrian site did not worked properly, repeatedly gave an error message. I ended up buying it at the counter desk, in the airport, at a much higher price."

Pro: "Flight was good and everything worked out perfectly."

Contra: "When our plane arrived late, many on board had missed connections. We received no help/guidance at gate, other than to be told to go up one floor. One floor up we had to go thru security to reach customer service. 100 people lined up for customer service from 3 Austrian airline reps. After 2 hours of standing, there were still 27 people ahead of me. The woman behind me gave me the local phone number for Austrian airlines and I was able to get on a flight to US leaving in 30 minutes. I managed to make it, and would not have had I waited another hour in line. Why no surge of staff to help? All 3 help numbers on my Lufthansa e-mail receipt could not help. Horrible experience."

Pro: "The crew were so kind!"

Pro: "easy boarding"
Contra: "bad seating. you previously provided a comfort kit but discontinued it."

Pro: "Friendly staff"

Pro: "The plane took off as scheduled and arrived promptly. Flight attendents are polite, pleasant and helpful."

Contra: "."

Pro: "Flight delayed"

Pro: "Boarding was easy, on time"
Contra: "Crew's attitude for any request was snobby and harsh"

Pro: "Despite airport issues, we took off quickly and all went well. No complaints"
Contra: "No problems."

Pro: "Short flight."
Contra: "Seat comfort was meh."

Pro: "The plane arrived at destination ahead of schedule."
Contra: "€40 for a single 12 kg checked bag--that could have been gate checked? Seems excessive to this traveler."

Contra: "We left from Vienna , two hours late. This kind of problem supposed to be fix it , before.i like to fly with Austrian Airlines, isn't the first time, but now for me , to so long was a big problem"

Pro: "The seats on Austrian airline are very comfortable"
Contra: "Lufthansa lost my luggage for the first two days of my trip. It really hindered my ability to enjoy my first couple days of a fairly short trip to a new country"

Contra: "Behavior of AA"

Pro: "Great grew, great flight. Thank you!"

Pro: "Fastboarding, left on time. Cleaner aircraft, too small for carry on. Carry on promised at staircase, delivered at luggage claim."

Pro: "Boarding was efficient and quick"
Contra: "Seats were uncomfortable."

Pro: "It was the best flight I've had and the best Pilot. Thank you, Corina Pauta"

Pro: "The plane condition."
Contra: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."

Contra: "Friendlier crews"

Pro: "I liked how generous they were with food and drinks"
Contra: "Free WiFi could have made the flight a lot better"

Pro: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."

Pro: "Loved the smooth ride."
Contra: "Bathroom was pretty nasty"

Pro: "Flight arrived on time"
Contra: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."

Contra: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"

Pro: "The crew was amazing, flight on schedule and good entertainment."
Contra: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."

Pro: "Crew was great, very responsive and hospitable!"
Contra: "more lunch choices, especially choices without dairy products."

Pro: "Crew were great"
Contra: "Refreshments"

Pro: "Very friendly crew and on time with no problems."

Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"

Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"

Pro: "Awful"
Contra: "Everything"

Pro: "The crew were really helpful with people who had tight connections because of the delayed flight"
Contra: "I wish they had WiFi"

Contra: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"

Pro: "All good"

Pro: "The crew were amazing and the flight was very smooth."
Contra: "Keep up the good work"

Pro: "Flight duration"
Contra: "Very stingy with the drinks Cramped seats"

Pro: "Boarding agent extra effort to improve my seating!"
Contra: "Food amount less than expected."

Pro: "Overall booking and airport was ok. Food was also actually quite good."
Contra: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."

Contra: "Nothing special"

Pro: "Face recognition was amazing"
Contra: "Too hot on plane"

Pro: "Time and Good clean place.. in This case airpöane.."
Contra: "It was not entreteiment st all"

Pro: "Restrooms clean, decent food and drink, nice cabin crew."
Contra: "No complaints"

Pro: "Food was excellent, service from staff was friendly, and entertainment options were great."
Contra: "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."

Pro: "Great food"
Contra: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."

Pro: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Contra: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."

Pro: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Contra: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."

Pro: "Cabin crew were very professional."
Contra: "Aircraft returned to gate due to fault and was delayed for 45 min."

Pro: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Contra: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"

Contra: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."

Pro: "Lovely staff, good food, great movies."

Contra: "Boarding was a free for all. The travelers did not pay attention to the priorities."

Pro: "Very friendly staff"

Pro: "Comfortable seats. Warm plane with happy staff."
Contra: "Maybe a second sandwich option for food, not everyone likes cheese."

Contra: "At some point the luggage was lost. here."

Pro: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Contra: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."

Pro: "Cabin Crew was awesome."
Contra: "Entertainment System was not working and no Non-veg food option in flight."

Pro: "Everything. Staff incredible."

Pro: "On time."
Contra: "No negative"

Pro: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Contra: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."

Pro: "Loved this 747! Crew was professional and food was very good."
Contra: "We had a long wait (25 minutes) at the gate because we were early."

Pro: "Service was good"
Contra: "Delay"

Pro: "leg room economy compared to KLM"
Contra: "full flight, no upgrade possible"

Contra: "Flight delayed ... Myself and three other colleagues didn't have our luggage show up from KLM flight from Amsterdam to Brussels...even though all of our luggage was labeled "priority". Once in customer service line, we looked and saw that many of the other passengers on our flight also never received their luggage. We estimated that 20-25% of the people on that flight did not receive their luggage as they were in line with us for the same problem. Hard to understand how so many pieces of luggage could have been overlooked and not loaded on our flight. Obviously there is a huge gap in their quality system to ensure mistakes like this are prevented."

Pro: "Excellent service and comfortable flight"
Contra: "Flight delay roughly an hour"

Pro: "It was very comfortable"
Contra: "The crew was great"

Pro: "Even for this short flight, drinks and sandwich was provided staff were efficient and friendly"

Pro: "In general, it was ok"
Contra: "Flight was delayed and because of this I missed my connection flight to Amsterdam"

Pro: "The crew was really great, seats like in any Airbus (I guess better then Boeing)"
Contra: "Very old movies as entertainment."

Pro: "crew was good"
Contra: "crazy detailed search in goleniów"

Contra: "The food was very poor, the staff hardly offer any liquids through out the flight."

Pro: "The aircraft and crew were professional and courteous. The food was ok."
Contra: "1st, neither seat that I selected when checking in were given to me. 2nd both aircraft took off late for no apparent reason. 3rd When waiting to board in Warsaw, I was almost bitten by a large pit pull that a passenger was bringing into the cabin as a comfort animal. When I and several other passengers question the desk at the gate about the bringing a large vicious dog into the plane, we were told they were to busy to deal with us even though they were just standing there doing nothing. I have never seen such rudeness towards passengers as I did at that gate. I will take a ship across the Atlantic before I go through Warclaw again."

Pro: "The Crew"
Contra: "Free food"

Contra: "On top of what I rated, the flight was delayed by 1 hour in Chicago, enough to miss the flight to Sofia and have to spend the night in Warsaw. It’s been one terrible experience. A lot of things can be better. The ratings are pretty descriptive."

Pro: "Crew"
Contra: "Be on time and don’t lose my baggage"

Pro: "Comfortable plane, good entertainment and very good food."
Contra: "The plane departed over 2 hrs late and didn't make up any time during the long flight. Most of the other airlines flying long distances make up the time if the departure is delay."

Contra: "Give more informations if there is any problem or schedul"

Contra: "It would’ve helped to land at the airport for which we booked the ticket. Landing 2 hours away didn’t help and the airline did not provide any compensation"

Contra: "Tight seat places. No food unless paid for."

Pro: "Crew not good"

Pro: "the crew was very good, the seat could be a bit bigger in economy class"

Pro: "Confort"
Contra: "Very poor English for rhe crew. Not all of us speak Polish. The crew was rude."

Pro: "due to the weather flight was delayed, crew handled it extremely well"

Contra: "Service"

Pro: "Free Services very good"
Contra: "It is hard to believe that embarking/disembarking a plane from an European capital to another is still done by bus in the year 2019. Moreover the security check in Warsaw was painfully slow and I almost missed my conection to Toronto."

Pro: "Everything"

Pro: "Good connection experience."
Contra: "Waiting/standing on the bus for the one last guy."

Pro: "Direct flying"
Contra: "Not on time, 3 hrs delay flying in and 1hr delay coming back"

Pro: "New airplane , clean , Spacious Seats at the premium class Fast crew service ."
Contra: "You cant use the entertainment during the take of and landing ..."

Contra: "Everything was good except for the temperature. The plane was too hot."

Pro: "Very nice new Dreamlianer , very clear , nice staff friendly and cooperative, food quality good, entertainment list very good , nice flight for very reasonable price , much better then LH"
Contra: "No"

Pro: "Staff was very nice and friendly"

Contra: "The plane was having a 25 minutes delay before leaving. It will be nice to offer some chips also as a curtesy"

Contra: "a worst ever trip"

Pro: "Entertainment was good"
Contra: "We took off and landed an hour late than planned. Since we came-in late we waited additional two hours until we were able to get off"

Pro: "Normal in-flight service but nothing special."
Contra: "Small plane."

Contra: "Lost an hour changing planes."

Pro: "most everything was fine especially since I had a short connection in Warsaw but they made me pay 20 euro in Bucharest, ROMANIA for my piece of checked baggage (it was less than 23 kg) & according to my itinerary it should have been free so in a sense I feel cheated & robbed & it does not leave a good taste in my mouth about using you or them in the future (I have the receipt for 20 euro & would like to have that money refunded) Steve Young"
Contra: "most everything was fine especially since I had a short connection in Warsaw but they made me pay 20 euro in Bucharest, ROMANIA for my piece of checked baggage (it was less than 23 kg) & according to my itinerary it should have been free so in a sense I feel cheated & robbed & it does not leave a good taste in my mouth about using you or them in the future (I have the receipt for 20 euro & would like to have that money refunded) Steve Young"

Contra: "they canceled my flight, they put me in a new one that was delayed 1hour. They way the crew reacted gave me the feeling it was completely normal. I received a coffee and 1 cookie for the trouble."

Pro: "Crew was great."
Contra: "No on-board entertainment."

Pro: "Good seat that becomes a bed. A little short and narrow for me, but about 5000 orders of magnitude better than the seats in the economy torture chamber."

Contra: "When the main dinner came to my seat they ran out of pretty much everything, I wasn’t able to have an option on what to choose at all and was forced to eat the chicken dish that was very gross."

Contra: "We had a 4 hour delay getting out of Chicago and another delay leaving to come home. It makes one wonder what kind of maintenance they do on their planes."

Pro: "Great cabin crew, everything on time, love 787 Dreamliner on long flights. Good food"
Contra: "Slow and hectic boarding in Warsaw"

Pro: "Polite and friendly staff and crew."

Pro: "Easy long travel very comfortable"

Pro: "No delays nor complications"
Contra: "N/a"

Pro: "Ground crew did a good job rescheduling and arranging hotel"
Contra: "The flight was cancelled"

Pro: "We liked the cabin crew, they were friendly and helpful."

Pro: "short. smooth flight with no issues"
Contra: "all good"

Pro: "Nothing"
Contra: "The flight and the food All complete horror"

Pro: "Friendly staff, clean airplane, electrical sockets available."
Contra: "Flight was delayed. No efforts to ensure transit passengers are given priority. Spent hours waiting for the connecting flight."

Contra: "Boarding started at least half an hour late."

Pro: "Was ok"
Contra: "Lost my luggage"

Contra: "Baggage fees"

Pro: "The flight crew was really attentive and helpful throughout."
Contra: "Boarding was delayed, but honestly that's not a big deal."

Pro: "Food was hot and tasty for dinner. Breakfast was not too bad either - but Polish food is always good. Crew were fine enough."
Contra: "The boarding process was a shambles. Many passengers stood in the ailses or were turned around talking to folks they knew - this clearly irked others - it was a bit too social and the staff did nothing."

Contra: "15 minute delay waiting for a gate to become available after taxiing to the terminal at JFK. Ridiculous!"