serving food w.ith heavy air tubulance is not advisable especially with hot drinks. Late serving may irritate some passengers but food can wait and safety of the crew is more important..
I love everything about Singapore airlines excepted fact that you cannot reach a person to speak with anything with on the phone that is the only reason I may not use a Singapore Airlines again I tried many times to call someone and cannot speak to a person about some specific problems that I need to speak with an individual about
I have guitar when I fly, they don’t allow to take the guitar with you on board even the bins was empty
The staff was great. The food really wasn’t good
Contra: "I have encountered missing documents before departure in Singapore to KL. The check in crews very helpful, their knowledge to assist me boarding smoothly. My appreciation towards all crews who have helped me this morning ( SQ106) Big THANK YOU to you ALL."
Pro: "Smooth boarding"
Contra: "If they could serve a light snack would be good"
Contra: "Better movie selection. Better organized boarding in Frankfurt"
Pro: "The crew members were really nice and accommodating."
Contra: "Need more entertainment selections."
Pro: "I liked that on the longest leg of my trip - I had an entire row to myself to stretch out. Im old, things like that are important...along with compression socks...haha!"
Contra: "I think the food - I dont know exactly what, because we're on a plane - but I think it could be a bit more appealing? More greens, colors? Not sure, but it was okay."
Contra: "Left 45 minutes late though we boarded on time. Pretty bad for a 50 minute in the middle of the morning."
Contra: "We missed the smile and quality service liked before. Food quality is just okay. Timeliness for departure/arrival was excellent."
Pro: "Always love the SIA business product on long haul."
Contra: "This trip had a lot of minor service and cleanliness misses. But they are quibbles in the scheme of the overall great product."
Pro: "Average flight"
Contra: "Seats on this aircraft have very upright seats. Not very comfy"
Pro: "Crew were great. Flight was not full."
Contra: "Plane was a bit dated and the entertainment system not as good as the newer plane as choices are lesser."
Pro: "Crew , announcements were restful , not loud and blasting like some airlines"
Contra: "Nothing Singapore Airline is Super Lufthansa food lousy , late leaving Kuala Lumpur, missed our connection assigned to a later flight, running to catch rescheduled time and changed gate."
Pro: "Seats were good"
Contra: "Food could have been better"
Contra: "Great Airline. Great staff and service. Good food and drink."
Contra: "We had to go through security after coming in from international and I went through a biometric scanner which I’ve done 100’s of Times I was very unnecessarily felt up for 10 minutes. I had shorts and a T-shirt on, and was pretty sure after the 1st round of groping that there was nothing there"
Pro: "This was the most fabulous crew I have ever flown with on ANY flight in so many years of my travels! It was un-imaginable as to what they did, they left no stone unturned to make sure we were comfortable, fed us with awesome food every now and then. Were looked after like babies! Thank you SQ!"
Contra: "The A380 was probably SQ's oldest one, which that was a newer plane."
Contra: "Excellent service"
Pro: "Everything from booking, online check-in, self printing of Boarding Pass, BIz Class lounge, Flight. Flight too short (KL to SG) for me to eat and enjoy the inflight entertainment."
Contra: "without any possibility to call back. or to call again while being late, when arrived with plenty of time before departure. nobody was on the gate. when tryed to do all myself whithin minutes tsa didnt bother to speedup process and it took forever. i missed my flight literally in seconds."
Contra: "1 hour delay of departure"
Pro: "Good seats with great screens. Usb, headphone jack that works with regular headphones, and a regular power outlet! Tray tables upgraded overall and have a mirror behind a slide. Even the seatback pockets are better with multiple pockets including one that fits most mobile phones. The windows turn tinted blue instead of drawing shades down—what?!"
Contra: "would like regular water bottles to be available for drinking"
Pro: "So good to get on a flight where I can fit in the seats..."
Pro: "Loved the food/Movies/seats."
Contra: "No air vents and the cabin was very very stuffy and warm for many people. I’ve never heard one child cry for 7+ hours before until this flight. But everything else was decent to say the very least:)"
Pro: "Movie selection was great. Food was decent. Comfort was expected"
Contra: "Our seat neighbors were annoying, but nothing the staff can do about that!"
Pro: "Boarding, friendly crew"
Contra: "Very slow service, took 2 hours. Entertainment system didn't worked for first half of flight."
Pro: "The service from the Singapore Airlines is always impeccable. The food is delicious. The business class seat is spacious and wider than all the US airlines. There are plenty storage space in your seat space. The entertainment system has many choices and has a lot new release movies and shows."
Contra: "Unfortunately, the ride on Boeing 777 is not as smooth as the Airbus'. The noise in the cabin is louder. The seat is comfortable but the bed is not. First, the flat bed is not transformed by a button and it needs a physical person to flip it over. The mat is thin and I can feel some hard edges while lying down. The noise from the engine transmits to the bed and it is hard to sleep even with the noise cancellation headphone."
Pro: "Loved the hot towel service"
Contra: "Entertainment could be better, however there were a few new and Oscar nominated movies available. Personal air conditioning would be great, I was too hot the entire flight"
Pro: "Comfortable seats roomy 30kg allowance good a ttention form staff witohut fussing'"
Contra: "Food wasn't the greatest but it was adequate considering shirt trip"
Pro: "Friendliness and efficiency of crew. Comfortable seats and in-flight entertainment."
Contra: "Not much. This airline is up there with the best."
Pro: "Even though the flight was just 45 mins, the crew were able to pop out a beverages round"
Contra: "Nothing to mention, all was good"
Pro: "The cabin crew are very helpful and friendly. I sat at the end of the row in the upper deck. After the gate door closed , they let me sit in the empty sit away from the toilets . During the flight they’re around with water and juices to make sure we’re dehydrated,"
Pro: "friendly staff top Service top Inflight"
Contra: "old aircraft, no usb or power point charging. choice of 5 movies"
Pro: "Great service always"
Pro: "smooth service with refreshments"
Contra: "No working seat audio"
Pro: "Crew was overall friendly"
Contra: "Old plane, entertainment system very old and doesn't work properly, wake you up in the middle of the night for breakfast, service not efficient as half of the plane orders Indian food and get served first"
Pro: "Efficient boarding and arrival"
Contra: "Old plane, entertainment system is outdated, food not good and they went out of the good stuff (e.g. only seafood noodles for breakfast?!)"
Pro: "The entrainment was amazing!"
Contra: "Seats were a little cramped"
Pro: "Hard to find lounge for bclass users"
Pro: "Crew is big on service and being true professionals. Always smiling and being attentive"
Contra: "AC works when wheels are up and engines kick in. So its stuffy whilst on the ground"
Pro: "My partner had a bad leg and the staff were very attentive and helpful in making her as comfortable as possible with extra pillows and getting ice for her ice pack."
Contra: "The seats were uncomfortable and I couldn't sleep without getting a really stiff neck. The vegetarian oriental meal was bee hoon with vegetables but the amount of vegetables were a lot more than the bee hoon thus making the meal less than filling and satisfying."
Pro: "Aircraft was OK."
Contra: "Cabin crew service can definitely be better. Should offer more snacks for long flights."
Pro: "The overall experience was good. Crews are friendly and approachable. Food taste good."
Contra: "Beware of babies on board."
Pro: "Amazing seats and crew"
Pro: "Lay flat beds and vegetarian food"
Pro: "Facilities and comfort"
Contra: "2 hour delay sitting in Bangkok airport due to sick passengers and their luggage getting off"
Pro: "Emirates has been my favorite! Best flight ever!"
Pro: "On thiime.Good Meal. Professional flight crew."
Pro: "Early landing great service loads of legroom as am 6ft 5"
Pro: "Lucky to have the seat free next to me otherwise not much else good."
Contra: "Was supposed to be a A380 but they changed the flight to 777. I only flew with Emirates to be in the more spacious A380 otherwise I’d have chosen another carrier at better price. I also paid to choose seat which naturally didn’t apply any longer and was put at very back of plane so that money was wasted. They could have at least advised but the attitude was blaze and not willing to even speak to me."
Contra: "The flight was delayed for an already tight connection in Dubai. We paid for extra leg room only to be seated by the toilets to watch people throwing up most of the flight. Those same people did not get on the connecting flight and so Emirates managed to take our bags off as well, so we end up in London for a months stay with no luggage. Promises that it will arrive before midnight not kept and currently still waiting for bags to arrive."
Pro: "Although a short trip it was a great experience especially the bar The seat setup is very good and facilities cannot be faulted."
Contra: "Staff were rushed due to short nature of Flight most staff were great but some showed the pressure forgetting requests. Left medicine bag on Flight despite reporting it was never contacted again which inconvenienced my trip having to seek doctors for replacements."
Contra: "My seat is horrible with something looks like vomit everywhere between a gap of the seat in front of me. Also the touch screen is not working, at first I pushed so hard until i hurt my finger tip, at the end I used buttons on an remote to control the screen(stupid me!!). The screen reset to an old version couple of times during the flight the crew had to reset for me( the airline should know what i'm talking about) It's a six-hour flight but the meal was literally served at 8.55pm(original time) in my section which is the last section to get food when the flight took of at 6.10pm(original time) - almost three hours into the flight. Can't believe they claimed to be number one airline in the world. If you fly to the States from thailand. Take Quatar if you want to go to the east coast or asian airlines any thing japanese or korean or even chinese airline like Hainan airline. They are all way better than this."
Pro: "The flight certainly lived up to its reputation as being one of the nicest airlines to fly, even in being in economy. Great service, great food, great on board entertainment."
Contra: "There was an incident prior to take off where a passenger in first class had to be removed from the plane. Though it’s certainly not the airlines fault that there was an issue with a passenger, they should’ve been a lot more transparent and gave us a lot more information on what exactly was going on other then “we need to go back to a special area to get this passenger off.” Couple that with the security checks to “make sure there is nothing on the plane that shouldn’t be” and very little explanation of what actually occurred, it made for a very stressful flight. Not knowing if this passenger had made any kind of threat against the plane, or safety of other passengers... etc, it was very hard to feel safe for the remainder of my trip being left in the dark as the incident occurred in first class."
Pro: "Flight attendants were very nice"
Contra: "Breakfast could have been a bit better"
Pro: "Attention to detail Great Entertainment Excellent food Pilot updates on timing"
Contra: "Movie channels and music could be easier to use"
Pro: "The relaxed environment and the crew are amazing"
Contra: "There is always some passengers that drink a bit more than they should but.... there is nothing we can do with it"
Pro: "Excellent new plane good food friendly staff excellent entertainment"
Contra: "Staff not bring drinks regularly enough"
Pro: "Verry efficient and helpful even with oversize canvas painting,, didn't expect luggage to be transferred so quickly but the made it!"
Contra: "Delay and worry I would miss connection"
Pro: "Arguably the best service I've ever had on a flight"
Contra: "Had to stop movie 20min prior to landing as I was in emergency exit row"
Pro: "The seats are relatively good on the newer A380s. The film selection was good."
Contra: "The meal was poor."
Pro: "Crew were great"
Contra: "Boarding is chaotic. Why ask First and Business passengers to start boarding when all you are doing is getting them to leave their seats and stand up for fifteen minutes in front of the closed doors going out of the departure lounge?. This has happened three out of three flights and must be standard operating procedure."
Pro: "Best airline so far for economy long haul flight, was emerites flight"
Contra: "No Arabs on board but everything in Arabic, no real issues. Would have been hard for my Thai girl to navigate on her own"
Pro: "Crew were friendly"
Contra: "Why are Emirates business Class seats on 777 so weirdly configured - you have to be a stick insect to squeeze out of bulkhead row 8 window seats because of hideous mock walnut trunk slung between the seats to house aisle TV screen."
Pro: "The in flight entertainment is as good as ever."
Contra: "The food was wore, the staff seemed less happy and the flight was overcrowded. Not a bad experience, really, but slightly worse than the same flight the previous year. Getting to be the world's best airline may be less challenging than remaining such."
Pro: "Great selection of entertainment"
Contra: "Some of the flight attendants skipped over my row while offering beverages. One person was asleep but i was awake and thirsty. I had to wait until an attendant was unoccupied to get some water"
Pro: "Service is phenomenal, comfort of the seats and in flight entertainment was fab."
Contra: "Food was mediocre, but then again haven't ever had a wonderful meal on an aeroplane before!"
Pro: "Flew Emirates coach Washington to Dubai to Johannesburg and Bangkok to Dubai to Washington in July 2017. New A380-800 planes were superb. Entertainment system is second to none. Staff is efficient and polite. Except for the "required crying babies" on each leg the plane is very quiet and peaceful. The check-in, however is a zoo. But better to put your best employees on the flights rather than on the ground."
Pro: "Seating and hospitality"
Pro: "crew food"
Contra: "i asked for a plus blanket, they did not provide me since the plane was full, though so many people were not using it and i felt cold; none help was provided"
Pro: "Crew were lovely very friendly and helpful"
Contra: "Ground staff was quite rude refused to let us access the lift so we could board from the upper deck even though we were business class. She insisted that I walk round and board from where she was because she didn't want to walk a few steps and swipe her card for us to access the lift."
Contra: "Do not like Dubai airport security setup and the distance one has to walk between arrival and departure gates is a joke especially when your over 70!"
Pro: "Food selection Wine not as good as usual"
Contra: "Boarding was chaotic. Why usher First Class into an area make ten stand up for ten minutes before boarding?"
Pro: "A380 Emirates get better every time"
Pro: "It was a great experience...nicest airline I've ever flown. The cabin crew was attentive and accommodating and being a vegetarian I found they had many options for my dietary requirements."
Pro: "flight attendants, food, nighttime lights, seats, movies"
Contra: "when the PA announcements came over the loud speaker, when i was listening to a movie, was extremely loud"
Contra: "1.45 hours connection time in Dubai was hardly sufficient. Had to run through main terminal. Despite being in business class, no special service to bring us to the gate. Not good enough frankly."
Pro: "The check in was good. The flight was good and the hosts were ok."
Contra: "The quality of food overall on Emirates has gone down. The food doesn't taste as fresh as it used to and it is a bit dry. I used to enjoy the little dried bread bits with the sweet and sour sauce- that has since been discontinued. We were also promised a festive meal on our flight from JNB to Hong Kong on Christmas day but got a regular meal- very disappointing"
Pro: "Excellent all the way."
Pro: "Service, food and entertainment"
Pro: "Staff, Service, plane, food. Everything"
Contra: "I can't say a word against them."
Contra: "We fid not enjoy the close proximity of several screaming children who insisted in screaming at all hoyrs, making sleep impossible. What was concerning was the reluctance of the staff to intervene. Most disappointing as we did not have any sleep at all overnight."
Pro: "food courtesy boarding"
Pro: "I was so worried about missing my connecting flight but I got express immigration checkin it was a great gesture, didn't expect it from Emirates"
Pro: "Entertainment was good, staff friendly and accomodating,"
Contra: "Food was just ok, breakfast lacking, only given croissant and yoghurt, the angled lie flat beds are not as good as the 180 degree lie flats, would be nice to have complete lie flats."
Pro: "Everything was fine."
Contra: "Everything was fine."
Pro: "Price/ available flying times"
Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
Pro: "The seat that I picked."
Contra: "Running water in the bathroom"
Pro: "Business class is the best"
Pro: "Excellent crew, quick serving a lunch on a 1.5 hour flight."
Contra: "Just don't like all the trips to and from flights on the bus at Doha."
Pro: "The service is really good. The only downside is that you have to be in Doha. But it’s always nice to leave Doha."
Contra: "The push button entertainment system doesn’t work well. You have to keep pressing buttons to make a movie play. And by pressing buttons, I mean, you have to hit the screen and wake up the person whose head is on the other side of the headrest."
Pro: "The service. The friendly crew. The clean airplane and bathrooms, the food and drinks. A1"
Contra: "I truly enjoy this airline! No complaints"
Contra: "Qatar airline is one of the best ways to fly!"
Pro: "It was an ok experience, improved by the head of attendants at the end"
Contra: "Service was poor at the beginning, but improved to Qatar service as I complained to the supervisor of the attendants Julia"
Pro: "Crew was nice and attentive"
Contra: "More leg room"
Pro: "professional and courteous staff. Food is even better than a Lufthasa flights"
Contra: "Great selection of movies and the food was really good as well."
Contra: "Delay at landing"
Contra: "Really we enjoyed this fly"
Pro: "Q-suites and business class flight crew."
Contra: "Everything from check in up to boarding. Ground staff lacked hospitality. Disappointing frequent flyer program."
Pro: "The crew was very polite. Being able to track flight path. Assortment of videos. Plain was very clean. Blankets, pillow, headphones, and all beverages free of charge."
Contra: "The food was not good. Not very much leg room. Did not like the 15 lbs. carry on weight limit."
Pro: "Good service best price, good food comfort I think is best airlines in word in my opinion"
Pro: "Everything was first class with excellent service"
Contra: "Long flight with long layover in Doha"
Pro: "Qatar airlines had the nicest planes I have ever been on, not to mention the most beautiful and clean airport."
Contra: "Screaming children; not the airliners fault"
Pro: "the attendants were always on top of things. One of best overall flights ever."
Pro: "I havn't flown a lot of international flights, but Qatar Airways is now my favorite"
Contra: "The entertainment did not include any music (classical or otherwise)."
Pro: "on my flight from bkk to Doha all the flight attendants were very helpful. One in particular with the name Mary Jane, was very helpful and she stood out among the rest. Thank you for your kindness and help when I couldn't eat some of the foods on board. Whom can I write an email to so that I can be sure that she gets noticed for her work? Thank you"
Pro: "Good crew. Nice plane and amenities."
Contra: "Flight to was canceled due to engine issues. Flight home was canceled due to scheduling error. Issue resolved at check in, but caused stress."
Pro: "I liked the crew"
Contra: "My first flight to DOHA was cancelled"
Pro: "view above"
Contra: "A gent was VERY tall. I couldn't put my seat back at all. The kicking was so bad I changed my seat."
Pro: "Great airline with spanking new plans and top of the line service"
Pro: "Nice people"
Contra: "6-hour delays coming and going. Sounds like a an issue."
Pro: "The price for the flight was very excellent. The entertainment was very good with the movie selections."
Contra: "In Bangkok, I've already checked in on line and all I have to do was drop off my bag and get a boarding pass. There was one to two person doing the checked in and it took about 40 minutes to get done, unacceptable. The lines for non on line check in went faster then the on-line and they have four times more people that was in the on-line checked in. In flight, the seat felt liked you're sitting on a rock after a couple of hours. I'm an aircraft mechanic who used to be a flyer with 7,000 flying hours."
Contra: "I was hoping to replace worldmate with you application. you got it wrong. I travelled from Doha to Guanzhou, Bangkok and back to Doha. I don't even know where Sohag is!!!!! Qatar airways did a perfect job as usual."
Pro: "Respect the scheduel and well organize."
Contra: "The seats are terrible."
Pro: "The flight crew was polite. The plane was clean and comfortable. The food was well timed and delicious. They explained everything in full, and were extremely apologetic when there was one short delay. All of my planes were for the most part well timed (we had one short delay)"
Pro: "The crew was great, trully world class service"
Pro: "- Efficient boarding and check-in - on time arrivals"
Contra: "- Food is not as good as in past years. No variety. - -- Attendants don't come around for second beverage (not talking about water distribution) - Planes are showing wear, USB plugs not working"
Contra: "I've never had this huge an issue on check in. Set us back over 45 minutes, and we could not get the VAT refund. I will not be paying more to fly on Qatar again based on our incoming and outgoing issues. I wouldn't rate it any higher than other cheaper options."
Contra: "Not allowing water on the flight made it extremely long and unbearable."
Pro: "Qatar airlines blew me away! The food was top notch and frequent, the flight attendants were incredibly nice and attentive, the planes and entertainment were world class aND they were affordable for our flight from Boston to Bangkok."
Pro: "The flight was comfortable. The flight attendants were pleasant and attentive."
Contra: "After the flight landed we had to present our boarding passes one by one so they could be inspected again and our names were crossedoing off some list. It really slowed down meeting our ride and getting to customs. I think it also contributed o our flight being delayed since the flight before us had to do the same thing as they disembarked. I would be more concerned if my flight had a close connection if this is a standard practice. This was my first flight with Qatar. If the practice is standard I won't keep flying them."
Pro: "Great flights. lots of room in economy."
Pro: "I don't like at all"
Contra: "Costumer service in Thailand was very bad and pool. Staff is so rude and looks down people."
Contra: "Seat is not comfortable at all."
Pro: "Customer Service was excellent. Very roomie, and comfortable. Plane was also very neat and clean. They also had all of the latest movies and other entertainment. I will for sure fly with them again."
Friendly staff inflight, flight delayed.
Pro: "Everything was comfortable."
Contra: "I can't think of anything."
Pro: "Crew was very friendly. Seats were decently comfortable - appreciated blanket and pillow for long haul flight."
Contra: "Entertainment system is dated. Screens froze often, were not very touch sensitive and the sound was pretty bad (on mine, would only provide sound to one ear, so I had to turn up other bc of poor quality and ended up w a headache.) Also, bathrooms were gross; ran out of paper and floors were "soiled""
Pro: "I liked that it was a straight flight from SFO -ZRH. On board entertainment was great."
Contra: "Seating is way to tight. Service from crew is nothing at all like it used to with Swiss. Nearly a smile from crew ( both legs of flight) mostly just hand motion when serving food. Food was a big disappointment too. It feels like all the good service is reserved only for business and first class !"
Pro: "Very friendly, without being intrusive. Responsive and happy."
Contra: "The plane from Milan to Zurich was wonderful, light airy and felt like a new plane."
Pro: "The business class ground crew proposed to check in our hand baggage and were very helpful. (We were in economy class) It was my birthday and i was very touched to receive a spontaneously made card and some chocolate truffles and a smile from the flight crew."
Contra: "I think the choice of films could be improved."
Pro: "The crew were helpful and polite"
Contra: "The boarding process was too long and chaotic in Zurich The seats are uncomfortably close together and there is not enough room to move at all. I would say for bigger size people, they mau even be unsafe. I have had high regards for Swiss airline until my recent trip. I will definitely look for other options for my future trips."
Pro: "The crew was very helpful & friendly"
Contra: "The a/c or fans were on too high"
Pro: "There wasn't much that stood out as likable. The food was pretty good."
Contra: "The plane was too hot. I asked multiple times throughout the flight for the temperature to be reduced, and it was not. I was wearing light jeans and a short sleeve shirt, and I was sweating all flight. Each time I asked throughout the duration of the flight, I was told it take a while for the temperature to decline. It's one thing to be uncomfortably warm on a flight; it's another thing when the flight crew lies to you. Further, I was not the only one to request that the temperature be reduced. This made an 11 hour flight particularly miserable."
Contra: "plan was late for any reasons...."
Pro: "I slept with the jazz music...didn't hear a baby that was crying the whole flight..."
Contra: "I had paid a little extra to have a seat in the back of the plane going to Greece and returning also. I was under the assumption the extra charge would give me a seat with only one extra person next to me. On both flights to and from JFK I was seated in a row with 3 seats and not the last row as promised. Just wondering if a refund for the extra charge would be possible."
Pro: "Punctuality, onboard service and the food served were all very good. Their app is very practical, no need to go to the counter except for dispatch of luggage."
Pro: "They magically appeared with water when I got thirsty and were all great. Veg entree from Hiltl good but a little surprising. Baked apple slices on top of mac & cheese? Sure, why not.? And 2 chocolate bars this flight!"
Contra: "Again could not check in online., or at self-serve kiosk at airport. General complaint to all airlines: You can do better with boarding efficiency."
Pro: "Service and food where good."
Contra: "Sound only came out of one side of head phones, tried multiple sets."
Pro: "it was the same plane, just a different crew so all remains the same"
Pro: "Crew was always ready to help. It was a very smooth flight."
Contra: "I wish we could start watching the movies earlier and wish there was more selection for good movies. Flight was delayed but we knew that. I prefer that it‘s safe."
Contra: "Boarding chaotic- no clear lines people pushing ahead which I am not used to- my handluggage was ok’ed at origin in US- was pulled aside in Zurich based on my “ ticket”- it was perfectly well suited and not oversized. In plane half of overhead compartments were filled with coats when told that these should go under seats. No consistency between announcements and behavior of crew."
Pro: "Courteous Service and excellent hospitality"
Contra: "30 mins late both ways"
Pro: "I’ve flown SWISS Air twice in the past 6 years and I’ve never had an issue, always a great experience!"
Pro: "The crew was very efficient and very helpful. They were constantly attending to passenger’s needs."
Contra: "The landing was a little rough, but my friend said that it was windy here in NY. Otherwise excellent all around."
Pro: "Nothing special"
Contra: "The business class seats were just like the economy class, not wider or extra space, only an empty seat in between, not worth the money. The first flight from Cairo to Zürich, no meal or snack was offered. Very disappointed in Swiss business class"
Pro: "Was a very quick flight."
Pro: "very professional crew, clean cabin, interesting choice of documentaries"
Contra: "it would have been nice to see a hostess walk through with water every hour, of so why is there no world news in your tv selection?"
Pro: "The service on board was excellent, I would use this airlines in the future..."
Pro: "Fast and efficient transport option to Berlin"
Contra: "All good"
Pro: "Crew; polite helpful and professional."
Contra: "Seating, and the pre booking process. The cost of endless add for a decent flight. Ex. buy a ticket but you didnt buy a seat, luggage, meals, wifi,"
Pro: "crew was great"
Contra: "my entertainment controller did not work and my daughters head phone plug would only half work."
Pro: "Even though the flight felt like forever, the cabin crew did such a wonderful job at making us all feel comfortable. The food selection was great and the fact that the staff was approachable was also a great plus. Will definitely fly again using Swiss air. Thank you"
Pro: "I really enjoyed the flight overall. Made a long flight seem not so bad."
Pro: "I never used Swiss Airline before but my friends told me crews are very professional and clean... She is right!!!Their crews, Foods, and very clean environments.... had a wonderful experiences"
Pro: "Service was excellent and very friendly."
Contra: "The seats are terrible. Narrow, the armrests edgy and only partially movable. A large metal box under the seat takes away 2/3 of the legroom. The entertainment system is outdated, screen has no contrast and can only be viewed at a straight angle, which is impossible as soon as the seat is reclined."
Pro: "Flight was good and comfortable"
Pro: "fast, all good"
Pro: "It was a very short flight. Thankfully very short."
Contra: "I paid extra for extra leg room and there seemed to be no difference in leg room between business class and economy class."
Pro: "service personnel were excellent. Espresso is great."
Contra: "Business class main meal was disappointing."
Contra: "the new Boeing 777 is horrible... no space and small seats >> my feet were swollen, everything hurts the inflight- entertainment is integrated in the front seat, you can`t change screen if you are blinded as i wrote to the service center to change the seats (july 21st) i still have no answer on my mail.... service???? no more again..."
Pro: "Very positive opinion about the flight."
Contra: "The most of the passengers are Russian speaking. It will be good to make all the announcements in Russian language also."
Pro: "Good service... Quick boarding"
Contra: "Older plane, seats too narrow and short for 11hr flight. Bathrooms are TINY even by airline standards. Entertainment system has lots of choices but screens are low quality."
Contra: "Terrible seats and old.entertaineme.t system"
Pro: "Got an entire row to myself so I could lay down and sleep! Thank god! Flight smooth and attendants were kind. I was on a connection and thought I was going to miss my flight but thankfully they wait or all passengers from connections to board (from delayed flights arriving)."
Contra: "I am gluten-free and there was really no options for me to eat. However, the attendants offered me two of the snacks on board that were GF in lieu of a meal. Unfortunate there was no real food I could eat, but the snacks were appreciated."
Pro: "on time flight; friendly staff"
Contra: "a little warm before takeoff; I did online check-in and I did not get the SMS with the link to download boarding pass; tried twice and didn't work; I've got in on email as luckily I had access to an wifi"
Pro: "The crew was exceptional: friendly and professional."
Contra: "The seat was really small and I am 5.1ft. The screen was bigger than other flight companies but when the passenger in front of me put down the seat I wasn't able to watch the video comfortably. The entertainment sistem was a little bit old."
Pro: "Jennifer - Appreciate the security and follow-up"
Contra: "Not the traveler will need to get boarding, crew, comfort, food and entertainment next week."
My connected flight from Warsaw was late. We have to run to the gate in Istanbul. Our bags did not arrive to Boston with us. Three days later we still do not have them.
The flight didn’t even happen.
The restaurant in the business lounge should work 24/7
Awesome service, friendly crew!
We had 1h delay. We waited in the place for the whole time.
Contra: "It would be great if you could serve warm food instead of bread."
Pro: "Both friendly and professional"
Contra: "All is perfect! They couldn’t be better"
Pro: "Short, sweet, and yummy! Short trip, sweet experience with their staff and boarding process, and yummy snacks."
Contra: "During flight after first meal the cabin temperature is way to cold. Then it gets warmer but later, second half of the flight the air gets very cold again so it’s difficult to have a good sleep."
Contra: "same as before on luggage as it was directly sent to SFO The security check again was painful as it was just a transfer and we only had 1 hr in between, didnt think there are additional security check again for transfers"
Pro: "Good food good movies"
Pro: "It was on time"
Contra: "The seats are so crammed together and for 11 hour flight it became quite uncomfortable after a few hours"
Pro: "the seats were more roomier than the flight to istanbul."
Contra: "One of the other passengers was being difficult and irritating on the flight."
Pro: "The Airbus is such an extremely "customer oriented' airplane."
Pro: "Beautiful and clean plane. Great service. Excellent seats that become beds with sheets and full pillows and warm covers. The food selection is great and tasty."
Contra: "Nothing to complain about"
Pro: "i like because can interline from qatar airways and baggage through as well. so i do not need to check in again."
Contra: "Turkish air had great service, food, entertainment and nice comfortable planes. Left on time and arrived on time. Two unrelated issues at Miami airport they didn't have a separate line for the people holding global entry and at the Istanbul airport no info desks to direct passenger to their connecting flight"
Pro: "Boarding process started early and was efficient. Short flight so not much to say."
Contra: "We seemed to arrive late even though the boarding started early. Last call was displayed on the monitors 40 min before the flight took off which seemed excessive to me. And in spite of this we still didn’t arrive on time."
Pro: "The food was great and the onboard amenities were fantastic!! Would definitely recommend to anyone!"
Pro: "Overall the plane was very comfortable."
Contra: "Waited on the plane to takeoff for an extra hour without explanation."
Contra: "Mi sa furat din bagajj !!!!!!!!"
Pro: "The food"
Contra: "Was late"
Pro: "Staff was very good and service in flight was excellent."
Contra: "The flight was delayed at the gate from a late arrival that lead to a 2 hour delay on the tarmac. Handled well by the staff, but if we were on time to begin with, we probably would not have been further delayed."
Pro: "Again, the crew was very young and greeting everyone with a smile, very accomodating. Loved the snack (Delta take notes). Time passed fast."
Pro: "My above score should be 5 stars in all categories. They were running a special price on business class upgrades. It was fabulous: food great, service attentive, and seat that totally reclined to bed. I slept over 8 hours."
Contra: "I could not change the stars above."
Pro: "Every thing about it the food and what you supply for each customers ✅"
Pro: "i like the reception"
Contra: "i like how the crew welcome me.i all so like the food"
Contra: "The layover was too long."
Contra: "It was an hour late arriving!"
Pro: "Short but comfortable and pleasant flight."
Contra: "They had to reset the entertainment system multiple times"
Pro: "comfortable seats space for legs"
Pro: "friendly crew and superior service"
Contra: "I have bought two sides ticket from Turkish Airlines. And i miss my first flight, when i came to airport for return flight Turkish Airlines cancel my return flight whitout update by email or massage by phon!!"
Contra: "Terrible service, unhelpful staff on flight and in airport."
Pro: "The best flight ever!"
Pro: "Love this airline!!"
Pro: "Everything from above and the fact that my bags got home untouched and on time. It would have been a disaster to have to drive back to Bucharest to pick them up at the later time like it happened with other airlines."
Contra: "Nothing at all"
Pro: "Good food. Flight was on time."
Contra: "Seat in front on me was broken. Reclined further than the rest on the seats, which limited the room I had."
Contra: "I got lucky I came home alive"
Pro: "Prompt service throughout."
Contra: "Would have preferred gate departure and arrival."
Pro: "I loved that they give out the little packs of socks, slippers, ear buds, eye cover, and toothbrush with toothpaste. Also, the movie and TV show selection is excellent! It definitely kept me entertained for the entire 10 hour flight!"
Contra: "By the time the food and beverage cart got to my section of the plane, they were out of several items. It was a little disappointing. But the options that remained were still sufficient."
Pro: "Helpful cabin crews"
Contra: "Interval between servings of meal is too long"
Pro: "It got me from point A to point B safely; it was a short flight. The overall price of my flights couldn't be beat."
Contra: "This flight was delayed 45 minutes or so and there were some boarding issues. Honestly, I could care less given the really low ticket price and the fact that the delay worked to my advantage but a lot of passengers were upset."
Pro: "Everything about the process was easy. We were updated throughout via email of our gate and baggage claim number. I was also very impressed with Turkish Airlines. We had a great experience."
Pro: "Service and food"
Contra: "Wrong passangers were in the plane and we had to take down out baggages and we had a big delay"
Contra: "Baggage handlers poor. One of my bags was dented and the other had a buckle broken."