Pro: "On time Smooth landing and take off Airport was beautiful, nice clean toilets Lovely and polite staff on board Food was okay Nice range of in-flight entertainment"
Contra: "Air port does not have automatic internet connection We were there for 8 hours with no internet because we had no international roaming to receive the PIN via SMS. The four PINS generated by the counter staff did not work. We all took turn to try to no avail. by then we have walked too far from the counter we could not be bother going back. No airport that I've been to had poor internet service connection like this airport, yet it is supposed to be THE WORLD'S NUMBER ONE AIRLINE. We boarded at 11.30pm, last time we flew with them they gave us supper. Last night they gave us only water. We went to sleep hungry till the morning. Since when they started to operate like those cheap airlines that you have to pay for your food? And the night package did not have eye mask.... how could we sleep... ? Singapore airline could learn from Qtar. Very very disappointed."
Pro: "As a frequent flyer, I have found out that the few dollars i spend more on SQ is well worth it"
Pro: "Seats are big as old plane"
Contra: "Very old plane, entertainment system therefore very old too. Service was slow, 2 hours after start till they serve dinner, another 1 hour to clear. No special boarding for staralliance gold members"
Pro: "The cabin crew were fantastic. Food was abundant. Most boarding systems worked well. Choosing seats was confusing on website so we were allocated seating. The newer planes had a fantastic touch screen entertainment system. The seats on the newer planes were much more comfortable and roomy"
Contra: "The small seats are squishy on the older planes. The entertainment system on the older planes were dated and difficult to use. I felt sick after the flight to UK but felt fine coming home after one long flight on a newer plane."
Contra: "Ran out of options for dinner and could not eat the macaroni cheese they had on offer, so got 2 small packets of nuts instead...international flight running out of food options? Pretty slack. A part of the interior wall fell off onto my foot upon take off and I had to hold it in place for a while until a hostess came....doesn’t give you the best feeling when the plane starts breaking on take off. One of the male stewards was appalling towards a young mum I sat next too...too the extent of giving her dirty looks because she spilled a bit of water on the seat and then told her she had to pack everything away she was using, including the baby wipes! I stepped in and told him how this was not ok and all other staff members were helpful and he was making this Mum upset. He should not be working for such a people friendly reputable airline! Maybe Jetstar instead! Was appalled at the entire flight to be honest!"
Pro: "Quick boarding. Great entertainment system Good staff"
Contra: "Not comfortable seats"
Pro: "USB and plug for every seat, reasonable leg space and leg rest, good food choice and very attentive crew."
Contra: "No negative points"
Pro: "Good seats with great screens. Usb, headphone jack that works with regular headphones, and a regular power outlet! Tray tables upgraded overall and have a mirror behind a slide. Even the seatback pockets are better with multiple pockets including one that fits most mobile phones. The windows turn tinted blue instead of drawing shades down—what?!"
Contra: "would like regular water bottles to be available for drinking"
Pro: "Boarding was better handled in Singapore - but then that’s Singapore! All very smooth and French champagne served on the flight all the way home! The Kayak website is excellent and I wouldn’t hesitate to use it again - $1,000 cheaper for the flight from Moscow to Singapore than what I could get direct from Singapore Airlines! Well done Kayak!"
Pro: "Crew very friendly"
Pro: "Spacious business class seats, toilets super clean and well stocked. The best eye shades ever encountered."
Contra: "Cabin little bit cold"
Contra: "Food was terrible , crew were rude, there were delays due to airline problems at both ends of the flight, there was a complete lack of communication about the problems and how long the delays were going to be. Handling of missed connections was abysmal... Overall extremely disappointing."
Pro: "Everything From the food to the drinks to the comfort"
Pro: "Again friendly and efficient staff and a smooth flight. Best features of Singapore Airlines."
Contra: "The business class seats were smaller than I thought and not so comfortable as the 777. The seats are hard and ungiving and when you sleep on them you really feel it. Plus the flatbed lay out meant you were basically lying in a question mark position, not so goof for tall people like my husband. The food was good but uninteresting and I think for an overnight flight there should be more smaller,lighter, non spicy options offered rather that full dinners."
Contra: "The plane was freezing - absolutely freezing. Too cold. There were not enough fluids given out. Given we could not even take water brought in the airport into the plane there needed to be regular distributions of fluids on the flight as there was on the flight from London toy Singapore. It is a long flight and being dehydrated on a plane is not a good thing."
Pro: "Very good service"
Contra: "Very poor entertainment. Upgrade options at the transfer desk not very clear and the staff present there not courteous"
Contra: "SQ860 flight on 4th April morning delayed and greatly affected my today trip scheduled."
Pro: "Great service and comfort."
Contra: "Food was bland and breakfast availability was a joke. On any flight, passengers do not want spicy or evening meals, and having a limited amount number of breakfasts available was not amusing. The crew had done 5 rows and we were 6 row from kitchen and they had run out ."
Pro: "business seats were excellent"
Contra: "all was good"
Pro: "Frequent serving of drinks, huge selection of latest films on large screen, comfortable ride"
Pro: "I liked the space I had to stretch out, 3 seats to myself in economy enabled me to get some solid sleep between meals. The crew werebalways very polite and friendly."
Contra: "Boarding at Singapore airport was shocking, as we had to wait 6 hours for our flight. Rating low to the crew mainly because of the ground staff as they were not very communicative to begin with about the explanation for our delay. Only when the passengers got a bit more vocal about wanting explanations, they started giving us a bit more information. All estimated times given for boarding the flight were incorrect by a big margin! Seemed more like they were giving shorter wait time for boarding just to please the passengers, where as they were well aware of how long the wait would be."
Pro: "Modern Aircraft , good seat ,Crew friendliness"
Pro: "The service from the ground crew and cabin crew are very professional. Friendly and very helpful."
Pro: "Friendliness and efficiency of crew. Comfortable seats and in-flight entertainment."
Contra: "Not much. This airline is up there with the best."
Pro: "I felt safe ( important to me) and had just the right amount of attention from staff Very comfortable"
Pro: "Food was ok"
Contra: "Entertainment system are old age and poor quality TFT screen"
Pro: "Free seat next to me. Brilliant entertainment Very tasty food Excellent service"
Contra: "Nothing! Best daytime flight to europe! And home before midnight"
Pro: "Again very friendly and efficient service ."
Pro: "Crew was friendly and whole on ground process was efficient."
Contra: "Aircraft not as clean as expected from a flight departing from their home port. Can't put my finger on it, but standards have slipped for slipped for SQ, albeit from a very high standard."
Pro: "Wonderful and warm crew made me feel at home. Loads of entertainment but best of all, comfortable seat/bed allowed for a goodnight's sleep!"
Pro: "Due to my ACLS training yesterday, I was not so well since morning and I took medicine in the morning and I forgot to stand by one more course of medicine . So I asked the staff for paracetamol when I reach to cabin. She response me very first with medicine and a cup of water . Thank you so much crews members of silk air flight MI518 from Singapore to Yangon ."
Pro: "The staff are so friendly and helpful. Highly recommend travelling with the airline. The A380 is a great way to travel with more space in economy. I booked seats on the upper deck where there is a smaller economy cabin. Makes you feel a bit more civilised up the top!"
Contra: "Economy class isn't great for a long haul flight but the staff make it much more bearable."
Contra: "Old planes and screens."
Pro: "Sound sleep"
Pro: "Friendliness of crew"
Pro: "Everything else was good"
Contra: "Old aircraft with tired looking seats."
Pro: "No fuss flight but lacking that something extra"
Pro: "Getting up at 4am on a Monday (post Singapore 7s) - couldn't have been a better timing for a free upgrade (as the plane was full). Travelling on Singapore Air is always a pleasure - but that made it even better....."
Pro: "The overall experience was good. Crews are friendly and approachable. Food taste good."
Contra: "Beware of babies on board."
Pro: "Arrival in Canberra was excellent."
Contra: "Horrendously uncomfortable business-class seat for a redeye flight."
Pro: "We love travelling Singapore Airlines and always try to travel with them if we can"
Pro: "It's good that they have vegeterian options"
Contra: "Indian food was stale"
Pro: "The vouchers at the airport enabling us to have a shower just lovely"
Contra: "Enterntainment average on last flight and seats were hard."
Pro: "Veruy efficient"
Pro: "Amazing seats and crew"
Pro: "Lay flat beds and vegetarian food"
Pro: "Facilities and comfort"
Contra: "2 hour delay sitting in Bangkok airport due to sick passengers and their luggage getting off"
Pro: "Emirates has been my favorite! Best flight ever!"
Pro: "On thiime.Good Meal. Professional flight crew."
Pro: "Early landing great service loads of legroom as am 6ft 5"
Pro: "Lucky to have the seat free next to me otherwise not much else good."
Contra: "Was supposed to be a A380 but they changed the flight to 777. I only flew with Emirates to be in the more spacious A380 otherwise I’d have chosen another carrier at better price. I also paid to choose seat which naturally didn’t apply any longer and was put at very back of plane so that money was wasted. They could have at least advised but the attitude was blaze and not willing to even speak to me."
Contra: "The flight was delayed for an already tight connection in Dubai. We paid for extra leg room only to be seated by the toilets to watch people throwing up most of the flight. Those same people did not get on the connecting flight and so Emirates managed to take our bags off as well, so we end up in London for a months stay with no luggage. Promises that it will arrive before midnight not kept and currently still waiting for bags to arrive."
Pro: "Although a short trip it was a great experience especially the bar The seat setup is very good and facilities cannot be faulted."
Contra: "Staff were rushed due to short nature of Flight most staff were great but some showed the pressure forgetting requests. Left medicine bag on Flight despite reporting it was never contacted again which inconvenienced my trip having to seek doctors for replacements."
Contra: "My seat is horrible with something looks like vomit everywhere between a gap of the seat in front of me. Also the touch screen is not working, at first I pushed so hard until i hurt my finger tip, at the end I used buttons on an remote to control the screen(stupid me!!). The screen reset to an old version couple of times during the flight the crew had to reset for me( the airline should know what i'm talking about) It's a six-hour flight but the meal was literally served at 8.55pm(original time) in my section which is the last section to get food when the flight took of at 6.10pm(original time) - almost three hours into the flight. Can't believe they claimed to be number one airline in the world. If you fly to the States from thailand. Take Quatar if you want to go to the east coast or asian airlines any thing japanese or korean or even chinese airline like Hainan airline. They are all way better than this."
Pro: "The flight certainly lived up to its reputation as being one of the nicest airlines to fly, even in being in economy. Great service, great food, great on board entertainment."
Contra: "There was an incident prior to take off where a passenger in first class had to be removed from the plane. Though it’s certainly not the airlines fault that there was an issue with a passenger, they should’ve been a lot more transparent and gave us a lot more information on what exactly was going on other then “we need to go back to a special area to get this passenger off.” Couple that with the security checks to “make sure there is nothing on the plane that shouldn’t be” and very little explanation of what actually occurred, it made for a very stressful flight. Not knowing if this passenger had made any kind of threat against the plane, or safety of other passengers... etc, it was very hard to feel safe for the remainder of my trip being left in the dark as the incident occurred in first class."
Pro: "Flight attendants were very nice"
Contra: "Breakfast could have been a bit better"
Pro: "Attention to detail Great Entertainment Excellent food Pilot updates on timing"
Contra: "Movie channels and music could be easier to use"
Pro: "The relaxed environment and the crew are amazing"
Contra: "There is always some passengers that drink a bit more than they should but.... there is nothing we can do with it"
Pro: "Excellent new plane good food friendly staff excellent entertainment"
Contra: "Staff not bring drinks regularly enough"
Pro: "Verry efficient and helpful even with oversize canvas painting,, didn't expect luggage to be transferred so quickly but the made it!"
Contra: "Delay and worry I would miss connection"
Pro: "Arguably the best service I've ever had on a flight"
Contra: "Had to stop movie 20min prior to landing as I was in emergency exit row"
Pro: "The seats are relatively good on the newer A380s. The film selection was good."
Contra: "The meal was poor."
Pro: "Crew were great"
Contra: "Boarding is chaotic. Why ask First and Business passengers to start boarding when all you are doing is getting them to leave their seats and stand up for fifteen minutes in front of the closed doors going out of the departure lounge?. This has happened three out of three flights and must be standard operating procedure."
Pro: "Best airline so far for economy long haul flight, was emerites flight"
Contra: "No Arabs on board but everything in Arabic, no real issues. Would have been hard for my Thai girl to navigate on her own"
Pro: "Crew were friendly"
Contra: "Why are Emirates business Class seats on 777 so weirdly configured - you have to be a stick insect to squeeze out of bulkhead row 8 window seats because of hideous mock walnut trunk slung between the seats to house aisle TV screen."
Pro: "The in flight entertainment is as good as ever."
Contra: "The food was wore, the staff seemed less happy and the flight was overcrowded. Not a bad experience, really, but slightly worse than the same flight the previous year. Getting to be the world's best airline may be less challenging than remaining such."
Pro: "Great selection of entertainment"
Contra: "Some of the flight attendants skipped over my row while offering beverages. One person was asleep but i was awake and thirsty. I had to wait until an attendant was unoccupied to get some water"
Pro: "Service is phenomenal, comfort of the seats and in flight entertainment was fab."
Contra: "Food was mediocre, but then again haven't ever had a wonderful meal on an aeroplane before!"
Pro: "Flew Emirates coach Washington to Dubai to Johannesburg and Bangkok to Dubai to Washington in July 2017. New A380-800 planes were superb. Entertainment system is second to none. Staff is efficient and polite. Except for the "required crying babies" on each leg the plane is very quiet and peaceful. The check-in, however is a zoo. But better to put your best employees on the flights rather than on the ground."
Pro: "Seating and hospitality"
Pro: "crew food"
Contra: "i asked for a plus blanket, they did not provide me since the plane was full, though so many people were not using it and i felt cold; none help was provided"
Pro: "Crew were lovely very friendly and helpful"
Contra: "Ground staff was quite rude refused to let us access the lift so we could board from the upper deck even though we were business class. She insisted that I walk round and board from where she was because she didn't want to walk a few steps and swipe her card for us to access the lift."
Contra: "Do not like Dubai airport security setup and the distance one has to walk between arrival and departure gates is a joke especially when your over 70!"
Pro: "Food selection Wine not as good as usual"
Contra: "Boarding was chaotic. Why usher First Class into an area make ten stand up for ten minutes before boarding?"
Pro: "A380 Emirates get better every time"
Pro: "It was a great experience...nicest airline I've ever flown. The cabin crew was attentive and accommodating and being a vegetarian I found they had many options for my dietary requirements."
Pro: "flight attendants, food, nighttime lights, seats, movies"
Contra: "when the PA announcements came over the loud speaker, when i was listening to a movie, was extremely loud"
Contra: "1.45 hours connection time in Dubai was hardly sufficient. Had to run through main terminal. Despite being in business class, no special service to bring us to the gate. Not good enough frankly."
Pro: "The check in was good. The flight was good and the hosts were ok."
Contra: "The quality of food overall on Emirates has gone down. The food doesn't taste as fresh as it used to and it is a bit dry. I used to enjoy the little dried bread bits with the sweet and sour sauce- that has since been discontinued. We were also promised a festive meal on our flight from JNB to Hong Kong on Christmas day but got a regular meal- very disappointing"
Pro: "Excellent all the way."
Pro: "Service, food and entertainment"
Pro: "Staff, Service, plane, food. Everything"
Contra: "I can't say a word against them."
Contra: "We fid not enjoy the close proximity of several screaming children who insisted in screaming at all hoyrs, making sleep impossible. What was concerning was the reluctance of the staff to intervene. Most disappointing as we did not have any sleep at all overnight."
Pro: "food courtesy boarding"
Pro: "I was so worried about missing my connecting flight but I got express immigration checkin it was a great gesture, didn't expect it from Emirates"
Pro: "Entertainment was good, staff friendly and accomodating,"
Contra: "Food was just ok, breakfast lacking, only given croissant and yoghurt, the angled lie flat beds are not as good as the 180 degree lie flats, would be nice to have complete lie flats."
Pro: "Everything was fine."
Contra: "Everything was fine."
Pro: "Price/ available flying times"
Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
Pro: "The seat that I picked."
Contra: "Running water in the bathroom"
Pro: "Business class is the best"
Pro: "Excellent crew, quick serving a lunch on a 1.5 hour flight."
Contra: "Just don't like all the trips to and from flights on the bus at Doha."
Pro: "The service is really good. The only downside is that you have to be in Doha. But it’s always nice to leave Doha."
Contra: "The push button entertainment system doesn’t work well. You have to keep pressing buttons to make a movie play. And by pressing buttons, I mean, you have to hit the screen and wake up the person whose head is on the other side of the headrest."
Pro: "The service. The friendly crew. The clean airplane and bathrooms, the food and drinks. A1"
Contra: "I truly enjoy this airline! No complaints"
Contra: "Qatar airline is one of the best ways to fly!"
Pro: "It was an ok experience, improved by the head of attendants at the end"
Contra: "Service was poor at the beginning, but improved to Qatar service as I complained to the supervisor of the attendants Julia"
Pro: "Crew was nice and attentive"
Contra: "More leg room"
Pro: "professional and courteous staff. Food is even better than a Lufthasa flights"
Contra: "Great selection of movies and the food was really good as well."
Contra: "Delay at landing"
Contra: "Really we enjoyed this fly"
Pro: "Q-suites and business class flight crew."
Contra: "Everything from check in up to boarding. Ground staff lacked hospitality. Disappointing frequent flyer program."
Pro: "The crew was very polite. Being able to track flight path. Assortment of videos. Plain was very clean. Blankets, pillow, headphones, and all beverages free of charge."
Contra: "The food was not good. Not very much leg room. Did not like the 15 lbs. carry on weight limit."
Pro: "Good service best price, good food comfort I think is best airlines in word in my opinion"
Pro: "Everything was first class with excellent service"
Contra: "Long flight with long layover in Doha"
Pro: "Qatar airlines had the nicest planes I have ever been on, not to mention the most beautiful and clean airport."
Contra: "Screaming children; not the airliners fault"
Pro: "the attendants were always on top of things. One of best overall flights ever."
Pro: "I havn't flown a lot of international flights, but Qatar Airways is now my favorite"
Contra: "The entertainment did not include any music (classical or otherwise)."
Pro: "on my flight from bkk to Doha all the flight attendants were very helpful. One in particular with the name Mary Jane, was very helpful and she stood out among the rest. Thank you for your kindness and help when I couldn't eat some of the foods on board. Whom can I write an email to so that I can be sure that she gets noticed for her work? Thank you"
Pro: "Good crew. Nice plane and amenities."
Contra: "Flight to was canceled due to engine issues. Flight home was canceled due to scheduling error. Issue resolved at check in, but caused stress."
Pro: "I liked the crew"
Contra: "My first flight to DOHA was cancelled"
Pro: "view above"
Contra: "A gent was VERY tall. I couldn't put my seat back at all. The kicking was so bad I changed my seat."
Pro: "Great airline with spanking new plans and top of the line service"
Pro: "Nice people"
Contra: "6-hour delays coming and going. Sounds like a an issue."
Pro: "The price for the flight was very excellent. The entertainment was very good with the movie selections."
Contra: "In Bangkok, I've already checked in on line and all I have to do was drop off my bag and get a boarding pass. There was one to two person doing the checked in and it took about 40 minutes to get done, unacceptable. The lines for non on line check in went faster then the on-line and they have four times more people that was in the on-line checked in. In flight, the seat felt liked you're sitting on a rock after a couple of hours. I'm an aircraft mechanic who used to be a flyer with 7,000 flying hours."
Contra: "I was hoping to replace worldmate with you application. you got it wrong. I travelled from Doha to Guanzhou, Bangkok and back to Doha. I don't even know where Sohag is!!!!! Qatar airways did a perfect job as usual."
Pro: "Respect the scheduel and well organize."
Contra: "The seats are terrible."
Pro: "The flight crew was polite. The plane was clean and comfortable. The food was well timed and delicious. They explained everything in full, and were extremely apologetic when there was one short delay. All of my planes were for the most part well timed (we had one short delay)"
Pro: "The crew was great, trully world class service"
Pro: "- Efficient boarding and check-in - on time arrivals"
Contra: "- Food is not as good as in past years. No variety. - -- Attendants don't come around for second beverage (not talking about water distribution) - Planes are showing wear, USB plugs not working"
Contra: "I've never had this huge an issue on check in. Set us back over 45 minutes, and we could not get the VAT refund. I will not be paying more to fly on Qatar again based on our incoming and outgoing issues. I wouldn't rate it any higher than other cheaper options."
Contra: "Not allowing water on the flight made it extremely long and unbearable."
Pro: "Qatar airlines blew me away! The food was top notch and frequent, the flight attendants were incredibly nice and attentive, the planes and entertainment were world class aND they were affordable for our flight from Boston to Bangkok."
Pro: "The flight was comfortable. The flight attendants were pleasant and attentive."
Contra: "After the flight landed we had to present our boarding passes one by one so they could be inspected again and our names were crossedoing off some list. It really slowed down meeting our ride and getting to customs. I think it also contributed o our flight being delayed since the flight before us had to do the same thing as they disembarked. I would be more concerned if my flight had a close connection if this is a standard practice. This was my first flight with Qatar. If the practice is standard I won't keep flying them."
Pro: "Great flights. lots of room in economy."
Pro: "I don't like at all"
Contra: "Costumer service in Thailand was very bad and pool. Staff is so rude and looks down people."
Contra: "Seat is not comfortable at all."
Pro: "Customer Service was excellent. Very roomie, and comfortable. Plane was also very neat and clean. They also had all of the latest movies and other entertainment. I will for sure fly with them again."
It was excellent. Great airline. Very attentive staff. Seats are a little tight, but it is the world we live in now. Unless you get lucky and get the bulk head seats or are wealthy enough for first class it is cramped. Overall an excellent experience.
Pro: "Everything was comfortable."
Contra: "I can't think of anything."
Pro: "Crew was very friendly. Seats were decently comfortable - appreciated blanket and pillow for long haul flight."
Contra: "Entertainment system is dated. Screens froze often, were not very touch sensitive and the sound was pretty bad (on mine, would only provide sound to one ear, so I had to turn up other bc of poor quality and ended up w a headache.) Also, bathrooms were gross; ran out of paper and floors were "soiled""
Pro: "I liked that it was a straight flight from SFO -ZRH. On board entertainment was great."
Contra: "Seating is way to tight. Service from crew is nothing at all like it used to with Swiss. Nearly a smile from crew ( both legs of flight) mostly just hand motion when serving food. Food was a big disappointment too. It feels like all the good service is reserved only for business and first class !"
Pro: "Seat was comfortable, food was very good."
Pro: "Very friendly, without being intrusive. Responsive and happy."
Contra: "The plane from Milan to Zurich was wonderful, light airy and felt like a new plane."
Pro: "The business class ground crew proposed to check in our hand baggage and were very helpful. (We were in economy class) It was my birthday and i was very touched to receive a spontaneously made card and some chocolate truffles and a smile from the flight crew."
Contra: "I think the choice of films could be improved."
Pro: "The crew were helpful and polite"
Contra: "The boarding process was too long and chaotic in Zurich The seats are uncomfortably close together and there is not enough room to move at all. I would say for bigger size people, they mau even be unsafe. I have had high regards for Swiss airline until my recent trip. I will definitely look for other options for my future trips."
Pro: "The crew was very helpful & friendly"
Contra: "The a/c or fans were on too high"
Pro: "There wasn't much that stood out as likable. The food was pretty good."
Contra: "The plane was too hot. I asked multiple times throughout the flight for the temperature to be reduced, and it was not. I was wearing light jeans and a short sleeve shirt, and I was sweating all flight. Each time I asked throughout the duration of the flight, I was told it take a while for the temperature to decline. It's one thing to be uncomfortably warm on a flight; it's another thing when the flight crew lies to you. Further, I was not the only one to request that the temperature be reduced. This made an 11 hour flight particularly miserable."
Contra: "plan was late for any reasons...."
Pro: "I slept with the jazz music...didn't hear a baby that was crying the whole flight..."
Contra: "I had paid a little extra to have a seat in the back of the plane going to Greece and returning also. I was under the assumption the extra charge would give me a seat with only one extra person next to me. On both flights to and from JFK I was seated in a row with 3 seats and not the last row as promised. Just wondering if a refund for the extra charge would be possible."
Pro: "Punctuality, onboard service and the food served were all very good. Their app is very practical, no need to go to the counter except for dispatch of luggage."
Pro: "Service and food where good."
Contra: "Sound only came out of one side of head phones, tried multiple sets."
Pro: "it was the same plane, just a different crew so all remains the same"
Pro: "Crew was always ready to help. It was a very smooth flight."
Contra: "I wish we could start watching the movies earlier and wish there was more selection for good movies. Flight was delayed but we knew that. I prefer that it‘s safe."
Contra: "Boarding chaotic- no clear lines people pushing ahead which I am not used to- my handluggage was ok’ed at origin in US- was pulled aside in Zurich based on my “ ticket”- it was perfectly well suited and not oversized. In plane half of overhead compartments were filled with coats when told that these should go under seats. No consistency between announcements and behavior of crew."
Pro: "Courteous Service and excellent hospitality"
Contra: "30 mins late both ways"
Pro: "I’ve flown SWISS Air twice in the past 6 years and I’ve never had an issue, always a great experience!"
Pro: "The crew was very efficient and very helpful. They were constantly attending to passenger’s needs."
Contra: "The landing was a little rough, but my friend said that it was windy here in NY. Otherwise excellent all around."
Pro: "Nothing special"
Contra: "The business class seats were just like the economy class, not wider or extra space, only an empty seat in between, not worth the money. The first flight from Cairo to Zürich, no meal or snack was offered. Very disappointed in Swiss business class"
Pro: "Was a very quick flight."
Pro: "very professional crew, clean cabin, interesting choice of documentaries"
Contra: "it would have been nice to see a hostess walk through with water every hour, of so why is there no world news in your tv selection?"
Pro: "The service on board was excellent, I would use this airlines in the future..."
Pro: "Fast and efficient transport option to Berlin"
Contra: "All good"
Pro: "Crew; polite helpful and professional."
Contra: "Seating, and the pre booking process. The cost of endless add for a decent flight. Ex. buy a ticket but you didnt buy a seat, luggage, meals, wifi,"
Pro: "crew was great"
Contra: "my entertainment controller did not work and my daughters head phone plug would only half work."
Pro: "Even though the flight felt like forever, the cabin crew did such a wonderful job at making us all feel comfortable. The food selection was great and the fact that the staff was approachable was also a great plus. Will definitely fly again using Swiss air. Thank you"
Pro: "I really enjoyed the flight overall. Made a long flight seem not so bad."
Pro: "I never used Swiss Airline before but my friends told me crews are very professional and clean... She is right!!!Their crews, Foods, and very clean environments.... had a wonderful experiences"
Pro: "Service was excellent and very friendly."
Contra: "The seats are terrible. Narrow, the armrests edgy and only partially movable. A large metal box under the seat takes away 2/3 of the legroom. The entertainment system is outdated, screen has no contrast and can only be viewed at a straight angle, which is impossible as soon as the seat is reclined."
Pro: "Flight was good and comfortable"
Pro: "fast, all good"
Pro: "It was a very short flight. Thankfully very short."
Contra: "I paid extra for extra leg room and there seemed to be no difference in leg room between business class and economy class."
Pro: "service personnel were excellent. Espresso is great."
Contra: "Business class main meal was disappointing."
Contra: "the new Boeing 777 is horrible... no space and small seats >> my feet were swollen, everything hurts the inflight- entertainment is integrated in the front seat, you can`t change screen if you are blinded as i wrote to the service center to change the seats (july 21st) i still have no answer on my mail.... service???? no more again..."
Pro: "Very positive opinion about the flight."
Contra: "The most of the passengers are Russian speaking. It will be good to make all the announcements in Russian language also."
Pro: "Good service... Quick boarding"
Contra: "Older plane, seats too narrow and short for 11hr flight. Bathrooms are TINY even by airline standards. Entertainment system has lots of choices but screens are low quality."
Contra: "Terrible seats and old.entertaineme.t system"
Pro: "Got an entire row to myself so I could lay down and sleep! Thank god! Flight smooth and attendants were kind. I was on a connection and thought I was going to miss my flight but thankfully they wait or all passengers from connections to board (from delayed flights arriving)."
Contra: "I am gluten-free and there was really no options for me to eat. However, the attendants offered me two of the snacks on board that were GF in lieu of a meal. Unfortunate there was no real food I could eat, but the snacks were appreciated."
Pro: "on time flight; friendly staff"
Contra: "a little warm before takeoff; I did online check-in and I did not get the SMS with the link to download boarding pass; tried twice and didn't work; I've got in on email as luckily I had access to an wifi"
Pro: "The crew was exceptional: friendly and professional."
Contra: "The seat was really small and I am 5.1ft. The screen was bigger than other flight companies but when the passenger in front of me put down the seat I wasn't able to watch the video comfortably. The entertainment sistem was a little bit old."
Pro: "Jennifer - Appreciate the security and follow-up"
Contra: "Not the traveler will need to get boarding, crew, comfort, food and entertainment next week."
The restaurant in the business lounge should work 24/7
We had 1h delay. We waited in the place for the whole time.
Pro: "Both friendly and professional"
Contra: "All is perfect! They couldn’t be better"
Contra: "I just wish they used newer planes on this route but everything else was perfect!"
Pro: "Short, sweet, and yummy! Short trip, sweet experience with their staff and boarding process, and yummy snacks."
Contra: "Food and service"
Contra: "See comments above"
Pro: "Good food, good entertainment, courteous staff, 2 bags luggage allowance"
Contra: "Seat is small and uncomfortable and crowded"
Pro: "Great good entertainment n crew provided warm and courteous service"
Contra: "Terrible boarding process n the seats are not the best- not bad just not as good as everything else."
Pro: "Better than all others at this time."
Contra: "At boarding they went in two stages. First stage they called people to board by category first people that needed more time then families with small children etc. HOWEVER, the put all of us in an intermediate room and the door to the gate was closed. They passed everyone so when the gate door opened everyone were trying to get to the gate and there was no order. That was stupid to say the least. Turkish could have waited the couple of minutes needed to get the gate open!!! and save the hassle!"
Pro: "Getting Home"
Contra: "Everything the seats were so close to the other seat forget it they Reclined. No service at all one bottle of water for about 6 hours they never passed by once. Flt. Att.’s were nice but no training no customer service. Like cattle I just want to forget the trip"
Pro: "The Airbus is such an extremely "customer oriented' airplane."
Pro: "i like because can interline from qatar airways and baggage through as well. so i do not need to check in again."
Pro: "Cleanliness of lavatories throughout the flight. Friendly staff. Great gluten free food."
Contra: "Lack of room between rows and the narrowness of aisles"
Contra: "Boarding crew were rude and unhelpful. They didn't check IDs which became evident when a passenger complained his passport was missing and the plane had to return to the gate so he could go back into the airport to find his passport. Had it been checked before getting on the plane we could have spared everyone the hour delay. really this was is the worst service ever. Avoid."
Pro: "Stewards and stewardesses were friendly and very helpful."
Contra: "Passengers in transit are herded to the transit lounge where there are almost no facilities."
Pro: "Boarding process started early and was efficient. Short flight so not much to say."
Contra: "We seemed to arrive late even though the boarding started early. Last call was displayed on the monitors 40 min before the flight took off which seemed excessive to me. And in spite of this we still didn’t arrive on time."
Contra: "We had to spend the night in Istanbul and get only on the next flight the following morning. TK airport (ground) staff that talked to us was antipathetic and it took ages to get any service. Looks like they didn't care we about the delay, nor they were trying to help us. Just kept saying we need to wait."
Pro: "I was so impressed by every staff of Turkish Airlines.. I was very young when TWA. Was an elite airlines, with the flight attendants dress perfect.. it made me feel like I was flying first class...with this being my first time using Turkish airlines I actually will use them over the American Airlines; just because the way I was treated and how quickly someone was willing to assist anyone.... I say you are the best!"
Pro: "Overall the plane was very comfortable."
Contra: "Waited on the plane to takeoff for an extra hour without explanation."
Pro: "Flight was smooth. Staff were helpful and professional."
Pro: "On Time Entertainment system"
Contra: "Extremely cold, cold air blowing strongly for the whole duration of the flight Had to ask 3 times for a blanket but was not enough though"
Pro: "Great choice of entertainment, food relatively good for plane food."
Contra: "Crew was fine but not as friendly or cheerful as I'm used to flight attendants being. The leg room was pretty poor on this particular plane, there wasn't even space to put a small bag under the seat in front of me."
Contra: "Seats were cramped. Narrowest aisles I have ever seen on a long distance flight."
Pro: "It was nice"
Contra: "Food was not that nice"
Pro: "Again, the crew was very young and greeting everyone with a smile, very accomodating. Loved the snack (Delta take notes). Time passed fast."
Pro: "i like the reception"
Contra: "i like how the crew welcome me.i all so like the food"
Pro: "Everything, starting from the airport's employee"
Pro: "I normally always like flying with TK - this was a clear exception. Unfortunately what normally feels rather enjoyable was today some 18 hours of suffering."
Contra: "My headphone - outlet did not work - had to hold the connector manually the whole flight tonhear something of the movie. But the boarding procedure was far worse - it took almost 1 hour standing up due to new rules of technical equipment and all bags having to be opened. I understand safety goes above all - but off you know You have this time consuming process - do it in an area where people can have a seat while waiting!"
Contra: "The layover was too long."
Pro: "Short but comfortable and pleasant flight."
Pro: "Boarding experience was chaotic however that wasn't due to Turkish Airlines."
Contra: "We ran to the gate but we're turned away and spent 3 hours getting rebooked and to a hotel for the night."
Pro: "the boarding agent was very helpful and professional"
Contra: "no entertainment items such as TV"
Pro: "The best flight ever!"
Contra: "I woke up twice due to too warm cabin."
Pro: "Love this airline!!"
Pro: "Everything from above and the fact that my bags got home untouched and on time. It would have been a disaster to have to drive back to Bucharest to pick them up at the later time like it happened with other airlines."
Contra: "Nothing at all"
Contra: "Announce too early boarding time, 50 minutes late for boarding."
Pro: "Crew was great, movie selections were good."
Contra: "No warning or info when we hit a lot of turbulence."
Pro: "Good food. Flight was on time."
Contra: "Seat in front on me was broken. Reclined further than the rest on the seats, which limited the room I had."
Pro: "Good seats, good food, and good entertainment options. I liked how many things were include for the price, such as headphones, blanket, and pillow. Also, one seat in our row was empty and that gave us a bit more room."
Contra: "Boarding was slow, and my baggage never made it to my final destination from connector"
Pro: "Crew was very nice though took very long to clear after meal. I love flying with Turkish Airlines on my business trips I guess August is not the best time .."
Contra: "Flight was very full yet boarding was done with bus not a walk trough gate Screaming children and loud parents made the short fligh literally a nightmare. This is not in the airline control unfortunately yet impacted badly on my flight experience."
Pro: "Prompt service throughout."
Contra: "Would have preferred gate departure and arrival."
Pro: "It got me from point A to point B safely; it was a short flight. The overall price of my flights couldn't be beat."
Contra: "This flight was delayed 45 minutes or so and there were some boarding issues. Honestly, I could care less given the really low ticket price and the fact that the delay worked to my advantage but a lot of passengers were upset."
Pro: "Best airline food I have ever had. Most comfortable long flight as well."