Contra: "Considering that we’re in the middle of a pandemic no LH ground staff at Heathrow Airport was leading by example wearing protective equipment such as mask or gloves. Further, I found it inexplicably that almost every seat was taken on this flight. If LH knows that the flight is booked close to capacity I would have expected they do their part and due diligence by swapping to a bigger aircraft to help protect people and their customers, it’s not that they wouldn’t have other aircrafts grounded and ready to go... A reduced beverage service is all you can do, really? LH - very disappointing once again"
Pro: "Food was not available for flight."
Pro: "Very explanatory clear and responsive. There was a short delay they kept us informed clearly and responsibly. Excellent flight and superb performance. Very polite and helpful."
Pro: "All. The customers was good and nice"
Pro: "Travel is good and comfortable"
Contra: "Travel from Frankfurt to London was quite late start . Delay in immigration check."
Contra: "boarding was chaotic"
Contra: "Flight from Heathrow to Frankfurt delayed, when we arrived we had no chance of making our connecting flight to Split yet no one told us. No one at the gate which didn’t say final call (or on any of the boards) or anyone calling us over the tannoy at any point. Super rude “flight manager” A. Turini burst out laughing when we told him our situation and when I asked why he said “Well would it make you happier if I cry instead?” So unprofessional."
Pro: "on time no hassle"
Contra: "nothing in particular"
Pro: "All good - Lufthansa even handled an unexpected air traffic delay well, meaning my connection still worked. Great price too - booked at short notice and Lufthansa business was half the price of BA. Far better device too."
Contra: "No negatives."
Pro: "Fantastic staff excellent aircraft"
Contra: "5 hour lay over in Frankfurt. Sandwiches are all the same 2 choices on all aircraft"
Pro: "Flight info from Kayak was excellent and up-to-date, more so than the airlines."
Pro: "Crew friendly"
Contra: "Waiting in the line long then expect"
Pro: "All the full service airlines are pretty good in the air. But what sets apart Lufthansa is it's ground staff. On the previous occasion I had left behind my waist bag on the seat containing passports, cash and cards. Their lost and found desk retrieved it quickly, absolutely intact. On the last occasion, my mother in law, who is over 85 was taken care of very well at not only Delhi but especially at the Frankfurt airport. I must truly acknowledge young lady Jessica's efforts, in ensuring that everything was handled very caringly by her personally, for an old lady at the Frankfurt airport."
Pro: "Stuttgart to Frankfurt was good.. ."
Pro: "Welcoming from the crew"
Contra: "Take off was very scared"
Pro: "I like everything about Lufthansa in terms of quality and service"
Contra: "Punctuality. I fly lufthansa twice a week and I have yet to fly on time. There are always a delay."
Pro: "Non of the usual manic stumbling from one inefficient process to the next a la Ryanair, Easyjet or Jet2"
Pro: "Check in was swift and efficient. Boarding was organised and flight attendants were friendly and efficient."
Contra: "Cancelled flight and transferring me on turkish airlines again the flight was delayed over three hours.,obviously we have missed our connection flight to Beirut and now waiting in front the hotel desk because the first flight to Beirut is 12:25 pm , I have lost 2 days from my holiday,I'm very tired and upset, I will never use kayak ever again and I will tell all my friends and family to avoid it."
Pro: "Nothing. It was ok at best which is fine on a good day."
Contra: "Flight out was late due to the bus being late picking up the crew. We had to run for our connections. On the way back we were delayed again , leaving 20 minutes to make our connection. Security at Frankfurt was so poor. Of the potential number of lines available, there were only two operating despite the number of passengers, most of whom were late for their connections. It took us over 30 minutes to get through. Luckily the connecting flight was delayed over an hour."
Contra: "The flight was delayed . When we arrived in Frankfurt, there was a quie of 200m . After waiting 10 minutes, they asked us to go to other passport control . We had to walk onother 10 minutes to get there ."
Contra: "Not entertainment at all"
Pro: "We were traveling to cancun, the best part is we picked up our bags just in our final destination."
Pro: "The flight was full. service, food and entreatment was excellent"
Pro: "The business cabin was excellent for a European airline."
Contra: "Weather delay caused us (and hundreds, or perhaps thousands, of other travelllers) to miss connections. Lufthansa lost our luggage, and to get rid of us, told us they would send it to the hotel we had to check into on account of the overnight delay. They never delivered the luggage, and other employees later told us over the phone that this was not going to happen. The terminal was filled with tired and frustrated travelers, and to make matters worse, the Lufthansa staff were temperamental and condescending to many. At the peak of the chaos, the Lufthansa staff went out on break, while hundreds waited in line for over 8 hours. We expected more - much more - in one of Lufthansa’s own German domestic hubs."
Contra: "It took ages to go through the security check, although I have mentioned that I have a flight connection that is due to leave nobody gave a s..t, so I missed my flight. Now I’m waiting at the airport"
Contra: "Was delayed which caused us to miss our connecting flight"
Contra: "The waiting time"
Pro: "The environment was very nice. Relaxed and roomy"
Pro: "Nice light snack and refreshments offered. Quick boarding and friendly staff."
Contra: "They were vague about the security procedures. Minimal entertainment."
Pro: "Everything as expected."
Pro: "Everything was on time, the service was very nice as well. No problems at all."
Pro: "The food between Frankfort to Istanbulwas lovely and the staff nicely"
Pro: "Quick boarding and arrived early."
Pro: "departure & arrival on time"
Contra: "The seats are very very uncomfortable I cannot imagine flying more than 2 hours on that plane."
Pro: "Friendly staff amazing boarding experience"
Contra: "No vegetarian options for food"
Contra: "Walked a very long way in Frankfurf airport to transfer to another flight."
Pro: "It’s nice that Lufthansa still gives food onboard"
Contra: "My Lufthansa flight left with 1hour delay"
Contra: "Incorrect advice from check in staff at Dublin re transit visa requirements"
Contra: "Flight was cancelled with a very poorly set up e-mail. No alternative suggestions, no phone number where to call, nothing. Very unhelpful. When calling a phone number finally found on the internet there was a 40 min waiting loop, only to then have a very bored and annoyed sounding call attended who finally was able to rebook the flight. Overall very poor service, at the very least there should have been a guideline of what steps to take now in the cancelling of the flight E-mail and where to call."
Pro: "On time."
Pro: "Crew were efficient and pleasant"
Contra: "Seats are uncomfortable"
Pro: "Spare seat next to me"
Contra: "Could have done with pre dinner drinks a bit quicker"
Pro: "The boarding process was very fast and smooth"
Contra: "The seating space is very tight, more space is needed specially for tall people."
Pro: "The whole journey with Lufthansa went smoothly without any delay. The transist time is just right. The check in is online is straight forward and the flight information is very clear. I will certainly recommend Lufthansa to anyone."
Contra: "I can’t think of anything I didn’t like."
Pro: "I am so angry and annoyed with Kayak! You are thefts and lyers! I got the tickets from your site where NOWHERE were mentioned « no laggage included ! At my suprrise we had to pay extra money to check in our laggage. I will never again will book thru your site and will always tell everyone how dishonest are you are. Your telephone support staff is unsupportable ! The best to get tickets directly through the flying company, their sites are honest and correct!"
Contra: "I hate KAYAK since they are dishonest and not reliable ! Never again.I have nothing against LUFTHANSA !!!"
Pro: "The short transist time in Frankfurt"
Avionul, fiind foarte mic (și, probabil, vechi), senzațiile au fost nu tocmai plăcute - îmi părea că suntem frunză-n vânt. Majoritatea călătorilor au avut stare de disconfort, din momentul decolării până când avionul a ajuns la o înălțime unde s-a putut stabiliza...
Contra: "Boarding... always boarding being confuse! Tarom flights are... difficult to understand why this happens"
Pro: "The check in was very rude and moody for no reason. He was not accommodating with the seating arrangement"
Contra: "Ask the staff not to be so moody for no reason at all."
Pro: "Nothing. The plane was not clean, seats were awful, the crew was noit happy to be working that day"
Contra: "The Bucharest Airport is like an overcrowded cattle barn with 10,00 cows. It was a wild zoo. No real lines - just push your way in. The baggage drop was like a comedy skit - it you use this airport be prepared for chaos, not many signs and procedures that were old in 1890."
Pro: "Seating availability at check in no"
Contra: "No tv"
Contra: "DO NOT FLY THIS AIRLINE they lost my luggage on this flight and their customer service won't even answer the phone. I'm not sure if I'll ever get it back, AVOID AT ALL COST"
Contra: "Nothing really, it was a shorter flight. The aircraft made it, can’t complain."
Contra: "Lots of turbulences at landing, due tonthe heavy rain."
Contra: "Not so many movies"
Pro: "seats were confortable"
Pro: "Free WIFI, entertainment is good"
Pro: "Customer service was good"
Contra: "Both flights were delayed and the airline lost my luggage"
Pro: "as if we were at the beginning of aviation"
Pro: "For the first time, in many years, cabin crew apologized for delay"
Contra: "Flight delayed, cofee= prepare yourself a nescoffee (even at business class"
Pro: "Great crew."
Contra: "The flight was delayed and I almost missed my connecting flight."
Pro: "Very nice price"
Contra: "Delay in flight, delay in lagguage delivery"
Contra: "Not enougth time after checkin"
Pro: "short time flight"
Contra: "no entertainment/poor food"
Contra: "Didn’t leave on time. Food was disgusting. Loud, not comfortable. Last time with Tarom"
Contra: "Several Tarom flights leaving at the same time in the morning- total lack of basic organization: lines for all types of travelers (bag drop and check-in) mixed in. Result: long wait times, quarrels among passengers, all frustrated."
Pro: "Comfy seats"
Contra: "Both flights were on time!!! Comfy economy seats"
Pro: "Good communication with crew..."
Contra: "They only serve pork meat that was not good"
Pro: "the lady in your desk was nice and extremely helpful. We dad a problem with the registration of one of out tickets. She solved it for us/ She did her best to give us the places we asked for. Excellent attention. Sorry I do not know her name."
Pro: "I would have been nice to have a USB plug in if there is no entertainment. But otherwise, wonderful food and overall great experience."
Pro: "On time,very frindly attendants q"
Pro: "well organized; nice service attendance, friendly and efficient staff."
Pro: "All 4 flight attendants were smiling and very courteous ...:-)"
Contra: "Such a short flight"
Pro: "Pleasant staff, good flight."
Contra: "Nothing in particular. This was a quick flight, so I didn't expect much in terms of entertainment or food."
Pro: "Small slow turbo prop plane substituted for plane stated on original booking. Airline also changed schedule which was a little inconvenient."
Contra: "O)n boarding we stored carry on bags at the plane to be collected before taking the BUS to the terminal. The problem was that the crew could not get the door on the p;lane open to give us back our luggage on landing. It took them at least 15 minutes to open the door."
Pro: "Right on time. Old plane very well mantained and pilots and crew made the flight very pleasant."
Pro: "Punctuality, politeness, cleanness"
Contra: "Food, but not so important for me ."
Pro: "Flawless in spite of weather related delayed take off."
Pro: "excellent flight attendants. Fast flight to make up for delay."
Contra: "Smaller seats than other airlines. Plane was dirty. Landing was rough and downright scary. delayed flight"
Pro: "Had sandwich and beverage on a 40 min domestic flight. Professional and helpful staff."
Pro: "Nice crew, roomy seats"
Contra: "Boarding the plane with a bus was a waste of time and exposure to fumes."
Contra: "No vegetarian food option. Pretty poor food as a whole. No entertainment unless one connected to their WiFi. Crew rather basic as far as manners are concerned. I got treated better on Romania-based low cost flights."
Contra: "I always check in in advance and I did this time as well. However, Tarom website did not offer the option for a vegetarian meal while I checked in. I tried again at the counter and was told I need to call 48 hours in advance for a vegetarian meal. I did not find this information on their website nor does it make sense to me that a vegetarian meal should be so hard to get. They should improve this. I had nothing to eat on the flight :-("
Contra: "My baggage was left in Paris and flown with the next flight"
Pro: "Attentive flight attendants"
Contra: "As I said, check-in for the Bucharest to PRG leg was very difficult. My hotel needed to help. Ridiculous."
Contra: "There was no entertainment, but that was O.K."
Contra: "Typically a beverage Is offered before take off. This flight it was not offered till the breakfast came out. May have been due to late start to boarding process"
Contra: "Passport control is a mess, please help people to understand where to go. What to do.!!!!!!!!!!"
Pro: "Service and punctuality were spot on. No in-flight entertainment for our short flight from Timisoara to Bucharest, so bring a book or e-book. A good sandwich was provided, though. Just found a fare with Tarom and Air France that is half the cost of the other airlines. I would definitely take advantage of this if I were headed overseas again."
Contra: "The plane was late and no explanation given more excuses. Boarding gate changed at the last minute"
Pro: "The flight scadual"
Contra: "Replace airplane to a modern one!"