Was starving, was not served anything but a very low quality sandwich, on a 5 hour flight. Uncomfortable, no entertainment, very boring.
Vegetarian option was below average with almost raw ravioli, seats were very small for a business class unlike lufthansa which had nice wide seats. Entertainment particularly indian was awful.
There was not enough time between connecting flights to be able to make them comfortably. I had to RUN to each connection. For a 74-year old that was very distressing. The food on the United Air from Frankfort to San Francisco was deplorable for a 1st/business class ticket. This really needs HELP!
The flight yesterday on 7/14/2011 was canceled. We haven’t received any notifications of the cancellation. My elderly mom had to sit in the excruciatingly hot Domodedovo airport, without any working conditioners with the temperature inside of the airport nearing 30 C, for more than 24 hours. She was afraid to get up to go to the bathroom, because she was afraid she will loose her sit at the airport. After my mom was informed that her flight was canceled, she asked, what she supposed to do now and where she should go, where would she sleep. She was told by Lufthansa representatives that it is non of their business and she can do whatever she wants. No food vouchers, nor hotel accommodations were offered to my elderly mom. My mom had to pay extra money and get another COVID test because the one she had was expiring on 7/14/2021. Nobody even cares that she has been vaccinated here in USA and has her vaccinations voutcher with her. It is horrendous, what is happening right now!!!!!! Not only my mom became a victim of shooting at her Kingsooper’s store in USA, she couldn’t even return back home to USA in a comfortable, human way after the trip that where supposed to take my mom’s mind off of the shooting at her store. Instead it is causing now enormous anxiety and fear. I am praying that tomorrow she will return back home to USA and non of her flights will be canceled again!
Contra: "Racists bastards!"
Contra: "With the coronavirus breakout it was better if they pass disinfectant wipes especially before meals"
Pro: "There was nothing really special or to write home about on this particular Lufthansa flight: it got us there safely and ahead of schedule, albeit, uncomfortably (seats were extremely thin and uncomfortable) and the pitch/distance between seat rows was extremely short & cramped.."
Contra: "Seats could have been more comfortable; they were extremely thin and uncomfortable--and airline could give more legroom/pitch between seats."
Contra: "The crew and the food, specially the food."
Pro: "I didn't like it at all, My luggage bag was wetting after I opened it my clothes smell so bad"
Pro: "We ran into a passport problem and they sent Wilis Otieno back home to Nairobi instead of helping him resolve it. I made a dozen phone calls to no avail. Very disappointed."
Pro: "nice crew"
Contra: "old planes with bad seats and no chargers or entertainment"
Contra: "Lufthansa is not a pioneer flying company as you think, everything comes from Germany is low quality especially service!!!"
Pro: "nothing was good"
Contra: "Very rude and I think they are a group of racists."
Pro: "Airbus 330 from Manchester to SFO was new, spacious and very comfortable. One of the best flights we’ve had across the pond."
Contra: "Transiting at Manchester between our Frankfurt to SFO flights was dreadful. They made us go through security and the inspectors were so incompetent they caused a huge back-up. Took an hour to get through. Avoid Manchester. Then they lost my luggage...still missing after a week."
Contra: "Flight from dc to Frankfurt was delayed 4 hours. Flight from Frankfurt to Amman was cancelled and rebooked for the next morning."
Pro: "It was nice trip and comfortable"
Pro: "The entertainment selection was diverse."
Contra: "Seats in economy were too cramped."
Pro: "Food and service were phenomenal, and the seats were very comfortable."
Contra: "Gate agents were joking and laughing during pre-board, and the entire plane attempted to board at once."
Pro: "Friendly service, actual food in economy class, just a small delay, overall a very smooth trip."
Contra: "As above, I couldn't check in online and thus couldn't choose my seat beforehand."
Contra: "We were put on standby. We expected our names to be called for seat assignments but we didn’t expect we could just swipe our boarding pass and our seat assignment would show. It’s a nice feature but I didn’t like that it wasn’t clearly explained to us."
Contra: "Requested assistance in Budapest for my 84 yr old mother that walks with a cane for the Frankfurt airport and Baltimore. No one showed up. Lots of walking at Frankfurt and having to board out on runway up all the steps was not easy."
Pro: "Staff is great"
Contra: "Food is not good."
Pro: "Everything was great. Not a single downside. Easy to follow announcements on connection, punctual and nice aircraft."
Pro: "The crew's efficiency and friendliness"
Contra: "Having to fly to Germany to come to San Diego"
Pro: "Clean , newer plane"
Contra: "Most unengaged, bored crew. They were simply going through the motions. I had a seat mate who stood in the aisle over my head for over 3 hours. Each time anyone walked down the aisle-/including a crew member-/ she would bang my head, lean against me and even though I asked nicely that she sit down or go to the back since it was 3 am and I was trying to sleep, she wanted to stand near her husband in the row ahead of me. And the crew never said a word."
Contra: "My seat did not recline, the seatback was dirty, the seats were very thin, and I could feel every movement from the person behind me. There was no in-flight entertainment, no USB ports or outlets."
Pro: "The counter staff in Heathrow was great"
Contra: "Delayed Flights Caused a day layover in Germany. The airline was not able to help in a medical emergency which caused me to have to pay to rebook a flight. Special Meals were only some time of the flights and was served Pork as an only option, my family and I didn't eat anything on a 10-hour flight due to this issue."
Pro: "Efficient boarding, friendly crew."
Pro: "Same as a above"
Pro: "Efficient and friendly checkin, good flight overall"
Contra: "RUDE male flight attendant, but the ladies were nice and helpful."
Pro: "We had a problem in Germany. My daughter left her passport on the plane. Everyone was very helpful and found it. And got it back to us."
Pro: "I am very happy with my flights. I would recommend to friends and family. :) Thank you"
Pro: "Friendly attentive crew"
Contra: "Tiny bathrooms. Food was ok. Not on time"
Pro: "N-o entertainment"
Contra: "The flight boarded late, and very slowly, and took off late as a consequence. Thus, landing late. The inflight entertainment is only accessible with aps that you need to download before you get on the plane, when, of course, you don't know you need them. A remarkably illogical process."
Pro: "Crew was very attentive and informative."
Contra: "Boarding process was the worst I've seen. Seats were too small and no space compared to other flights I've flown on similar routes (British Airways London-Amman & Paris-Amman). No tv's, entertainment system. You could download their system but need to buy wifi to access it. Will try to avoid Lufthansa's short haul flights in the future."
Pro: "bad service"
Pro: "Good space between seats"
Contra: "Old and loud plane, especially loud and shaky on taking off"
Contra: "Food was pretty bad"
Pro: "Seats in business class were the most uncomfortable I have ever experienced :(((("
Contra: "Seats in business class were the most uncomfortable I have ever experienced :(((("
Pro: "I have a servere hearing problem and was concerned (since we were late leaving Zurich for my changeover in Frankfurt), that I would be late because I can't hear any loudspeaker systems (either on planes or in airports). I felt that I could get easily lost between flights and not have time to get to the Frankfurt/Denver flight. I told this to the person at the gate in Zurich, and he immediately arranged for someone to meet me in Frankfurt and take me there. I was met by Maika in Frankfurt and she was just excellent--personable and efficient and really helpful. I'm sorry I couldn't remember the name of the person at the gate in Zurich. He was also great. I wouldn't have done this if I had had more time, but this really made my day (and my flight!) ! Thank you!"
Contra: "Boarding in Zurich is tough for infrequent travelers because all the desks say SWISS. And it took me a long time to realize that SWISS handled many airlines. Perhaps the signs could be bigger."
Contra: "Seat changes were made after the fact. Seats are very small for such a large plane. I would not fly Lufthansa again."
Pro: "Standard short flight."
Contra: "I have no idea why they would book this flight for a connection to Chicago. They only gave me an hour window for connecting and with the plane delayed 30 minutes I had to rush through and skip everyone in like at passport check and made it just as the were boarding my connection."
Pro: "The food, the crew, the cleanness"
Pro: "Friendly, professional staff"
Contra: "Personal space too small"
Contra: "I couldn't use the entertainment pack because I didn't have it downloaded on my iPad. I was told to download it when we boarded onto the plain. But at that point i couldn't access wifi. The 7-hours flight could have been more memorable if I could access the entertainment pack."
Pro: "My original flight was cancelled and then my flights after kept being changed without notice to me."
Contra: "There was no space for my knees. The crew was terribly rude and pissy with all the people. There was one younger stewardess that was kind and smiled a lot, but the older woman and the men were incredibly mean to everyone."
Avionul, fiind foarte mic (și, probabil, vechi), senzațiile au fost nu tocmai plăcute - îmi părea că suntem frunză-n vânt. Majoritatea călătorilor au avut stare de disconfort, din momentul decolării până când avionul a ajuns la o înălțime unde s-a putut stabiliza...
Pro: "The check in was very rude and moody for no reason. He was not accommodating with the seating arrangement"
Contra: "Ask the staff not to be so moody for no reason at all."
Pro: "Late flight 1 hour"
Contra: "Be ontime"
Pro: "Short flight."
Contra: "When the passengers walked into the terminal building from the tarmac in Otopeni Airport (Bucharest), BOTH wings of the double door could have been open! Only one was. Otherwise flight was fine."
Pro: "Finally not much delay Double coke with ice"
Contra: "Still some delay"
Pro: "Seating availability at check in no"
Contra: "No tv"
Pro: "Staff, seat."
Contra: "Delayed again: 40 mins"
Pro: "It was fast and on time"
Contra: "mmmm food ))"
Contra: "Nothing really, it was a shorter flight. The aircraft made it, can’t complain."
Pro: "Good crew, attentive, courteous, communicative !!"
Contra: "Have the screens work ...."
Contra: "The departure could have been on time"
Contra: "Lots of turbulences at landing, due tonthe heavy rain."
Contra: "Not so many movies"
Contra: "My mother (88 yrs of age) solicited help stowing her luggage from one crew member, and was refused!"
Pro: "Crew was very good, professional"
Contra: "You should look for a proper bread,better sandwich and a healthier desert."
Pro: "Free WIFI, entertainment is good"
Pro: "as if we were at the beginning of aviation"
Pro: "Not much"
Contra: "The flight left 1.5 hours late from Amsterdam. It was also frustrating that there were two gate changes! There was no inflight entertainment so good thing I had my kindle! Also the food sucked. I'm not sure what was in the sandwich but it was not great."
Pro: "The plane was fairly new and, for such a short route, quite big (but I guess that was just due to the increased number of passengers, as almost all of the 180 seats were booked)"
Contra: "Almost 3.5h delay, no reason given, a mere croissant offered during waiting time, no transparency about additional delays (it was just 2.5h, initially). Also, despite the aircraft being newer than most Tarom planes, it was cramped, with very little leg room, very cheap trays and no storage space on the back of the seats in front. No warm beverages (no coffee, no tea!!). Will seek compensation for the delay."
Pro: "That I didn't get poisoned."
Contra: "That I couldn't bring myself to test the sandwich for fear of poisoning. You should have seen how many people handed their sandwich back to the stewardess. What happens to those sandwiches? Do they attempt to hand the same ones back on later flights? I think they do. Anyway, take a close look at those sandwiches they give you before you bite into one."
Pro: "Great crew."
Contra: "The flight was delayed and I almost missed my connecting flight."
Pro: "Very nice price"
Contra: "Delay in flight, delay in lagguage delivery"
Contra: "there is just one main meal that contain ham meat , and am Muslim so I cant eat ham."
Contra: "Not enougth time after checkin"
Contra: "The flight was 1 hour late to depart"
Pro: "short time flight"
Contra: "no entertainment/poor food"
Pro: "Boarding was good, flight and landing"
Contra: "Had to go through security check in Istanbul"
Pro: "We had 2 flight attendants (females), one very pleasant and helpful, the younger was alright, I guess she was just ok, not going the extra mile or anything, nor smiling."
Contra: "I was the first one to use the rear restroom and it had a terrible smell - not clean. Not impressed. No entertainment."
Pro: "Quick and easy to board."
Contra: "They asked us to board early but didn’t turn the a/c on. No entertainment and the on board wifi was limited to their intranet. Kind of pointless."
Pro: "Good communication with crew..."
Contra: "They only serve pork meat that was not good"
Pro: "Boardibg was on time and the stuff was very nice"
Contra: "I didn like the food."
Pro: "Food, crew cooperation"
Contra: "It was OK"
Pro: "the lady in your desk was nice and extremely helpful. We dad a problem with the registration of one of out tickets. She solved it for us/ She did her best to give us the places we asked for. Excellent attention. Sorry I do not know her name."
Pro: "I would have been nice to have a USB plug in if there is no entertainment. But otherwise, wonderful food and overall great experience."
Pro: "On time,very frindly attendants q"
Pro: "All 4 flight attendants were smiling and very courteous ...:-)"
Contra: "Such a short flight"
Contra: "At destination we received the stroller damaged, with missing inter- connecting pieces"
Pro: "Punctuality, politeness, cleanness"
Contra: "Food, but not so important for me ."
Pro: "The trip was short:)))"
Contra: "Poor sanitation inside airplane Stewards not smiling at all Seats uncomfortable and broken"
Pro: "It was good"
Contra: "The babuins that got drunk and made o lot of noise"
Pro: "Had sandwich and beverage on a 40 min domestic flight. Professional and helpful staff."
Contra: "Arrived 15min late and I had a tight connection."
Pro: "Flight was friendly, surprised we still got food for a 03:40 flight that was only 2 hours long. On time boarding for once."
Contra: "Way too early of a flight, had trouble sleeping on plan."
Pro: "The food was great! Did not expect to be fed on this flight, so it was a plus. Staff friendly, accommodating. A very comfortable trip."
Contra: "The plane was delayed almost an hour, and we were not even told why until on the plane."
Contra: "No vegetarian food option. Pretty poor food as a whole. No entertainment unless one connected to their WiFi. Crew rather basic as far as manners are concerned. I got treated better on Romania-based low cost flights."
Pro: "safety fly"
Contra: "seats were too small, food looks not well"
The flight was good. The only thing that was difficult was the boarding procedure. I had to wait in line for a long time. Next time I’ll book priority boarding. Once we were in the air, everything was good.
Flight was on time. But it is often with Ryanair the loud communication about offers woke me up twice. On such early fight when passengers usually want to take some rest the loud information about current offers is not very welcomed.
Contra: "Ryanair announced that we could postpone the flights without any cost due to corona virus and when I tried to reach them/to change the flight date the change tax was still there."
Contra: "Really rude staff member getting people through to plane. Food I ordered came to me as something totally different because they had run out of what I ordered they didn’t ask me if I wanted it instead so had to refuse it as I can’t eat cheese so I ended up going without."
Pro: "I could not fault anything with this flight. I arrived 2.5 hours before my flight, was able to drop my bag (I kept it to 20kgs) and pass security all within 15 minutes. Boarding was efficient and the seat quite comfortable. I was asleep before take off and didn't wake until 30 mins before landing. For any airline that many complain about - there is nothing I could fault. Yes - it is cheap and yes there are restrictions but if you follow the advice ie pack to the kg limit, arrive as per the airline suggestion for checkin and be at the gate when required and pre-order any food (or eat before the flight) - there is nothing I can complain about - it was cheap and I was able to be where I needed to be 10 min ahead of schedule. Staff were friendly and helpful."
Contra: "The flight was 2 hours late, boarding incredibly unorganized, and instructions from the flight crew were not understandable"
Pro: "Flight was on time."
Contra: "Pretty much everything. Another uncomfortable flying bus charging you for everything they can charge. Flying is absolutely awful these days."
Pro: "The ground crew was very helpful before boarding."
Contra: "Delayed announcement could be done a little earlier before boarding time, not after it was past the boarding time."
Pro: "I got there nearly on time"
Contra: "65% of customers had priority so a bun fight to get on. We then tried to use the faster entry on non priority to get into the lounge and were sent back to the priority queue. families with kids weren't given the option of getting on first. Seats were incredibly uncomfortable. Lack of space for bags."
Contra: "it was announce a delay of 1h which in the end it was 3hours without any further announcements... they offer vouchers for drinks and food but they did not announce accordingly, I found out only when I was boarding..."
Pro: "The crew and the timeliness of the flight."
Contra: "The level of comfort. Pretty terrible airplane seats, but are tolerable if you’re doing a short flight."
Contra: "Nothing Nothing Nothing Nothing Nothing Nothing Nothing"
Pro: "Smooth flight (thank the weather Gods)."
Contra: "Extra fee for a boarding pass, extra fee for pre-paid checked bags, total confusion @ check-in. RyanAir blows."
Pro: "Crew members were welcoming, friendly and efficient."
Contra: "Stood st the gate 30 minutes and then they changed the gate. Went to the new gate, stood in line again and they changed the gate AGAIN. Walked to the new gate and stood in line about another 30 minutes then once checked in and walked down the jetway, we were stopped again and had to wait!! Then we were delayed on the jetway waiting to load bags and once we started going, there were several planes ahead of us so we sat on the tarmac and waited some more. Flight arrived in Dublin more than 2 hours late!"
Contra: "Boarding commenced after the given departure time with no sign of a delay on the departure boards. There was no clear guidance for queuing, so the speedy boarding we paid extra for was close to useless, staff then scanned boarding passes without a care for passports. Once on the plane the flight was delayed for 2 hours and only after 45 mins of sitting around waiting for an explanation were we given one by the captain."
Contra: "Crew at the door was rude. They stopped us and tried to charge us 50€ for one of our luggage because of the size, when other passengers with the same size of luggage were passing just fine. Terrible service. The aircraft had no leg room and was hot inside. We will never book a flight with this airline again."
Pro: "On time departure and arrival Cheap low fares Effiencent helpful staff"
Contra: "Expensive water on board"
Contra: "We had more than 2 hours delay and although the company knew that that would be the case, they didn't let us know beforehand. We only found out when we arrived at the airport. Apparently the delay was because the aircraft had come with more than 2 hours delay from London so the company was fully aware our flight would also be delayed."
Pro: "Friendly crew"
Contra: "The service overall"
Pro: "Nothing although crew were friendly"
Contra: "3 hour delay in both directions this week. No announcements made about delay. Gates changed 2x. Poor communication throughout. Email from Ryanair about cancellation/refund options received AFTER flight. Got home at 1 am. Truly horrible experience"
Pro: "Cheap flight"
Contra: "Boarding was horribly disorganized in Madrid. Flight was late leaving the terminal as well."
Pro: "Fast flight nice staff"
Contra: "Seats are small"
Contra: "The rest especially the quick boarding ( 1h30 to wait )"
Pro: "The flight was fine, comfortable and despite turbulence (which I actually enjoy) uneventful. We could see both experienced and new staff working effectively together 1 star for food and entertainment because we took part in neither"
Contra: "The incident when boarding could have been handled far better than experienced A passenger already on the plane mistook light shining through the vapour created by the wing De icing process and claimed the wing was on fire which lead to the plane being evacuated First issue was that all disembarking the plane had nowhere to go and were not given any instructions Secondly the return to the waiting lounge was not organised well leaving passengers roaming about the lounge and unsure what to do"
Contra: "They could have had some kind of entertainment but the price was cheap."
Contra: "delayed by an hour which we only found out about when we went to the gate."
Contra: "Charged me extra tax, and double for suitcase even though i indicated i have laguage online it didnt show."
Pro: "Absolutely nothing! Horrible airline to say the least :("
Contra: "Very rude staff and overall poor service!"
Contra: "The checkin and boarding process really needs work. The Mykonos, Greece airport is small. There were two airlines and Ryanair had two lines for one gate. There was a third line to drop off baggage. Forget paying extra for priority boarding. The crew just hoards you outside all together."
Pro: "One of the staff in the terminal was friendly and showed us how to weigh our bags and collect the bag tag."
Contra: "Forced to check in online or face a charge. Paid €45 Euros per bag to check in. For Americans traveling between outside countries, Ryan Air has a small area on the boarding pass regarding the "attaining of a visa stamp on the boarding pass, in the baggage drop-off area, prior to boarding the flight." The rest of the boarding pass has other nonsense in larger and highlighted texts, but something as important as obtaining a visa stamp was small and obscure. The gate attendant made a stink about us not having it stamped and was trying to prevent us from boarding because of it. Our response was that no one, at any point, stated we needed a visa stamp on the boarding pass when we checked our luggage in the baggage drop-off area. I've traveled between countries before and have never experienced something like this. Additionally, Ryan Air knew we were Americans since we had to provide our passport numbers abe the country that issued them when we checked in online. You would think that they would have their systems flag Americans so that their employees know to say "hey, I see you're an American. FYI, you need to her a visa stamp on your boarding pass at the baggage drop-off area prior to boarding." Will never use Ryan Air again in my life, regardless of the supposed savings (cause in reality, there are OTHER & BETTER airlines to choose from; don't give crooks business and better to give it to their competitors)."
Contra: "I paid for priority boarding but while boarding there was no difference between priority and general boarding. People with general boarding got on well before me. No one was checking who had it or not."
Contra: "I didn't like that the originally fairly cheap price became higher and higher to provide minimal comfort and service. 30-35 euros per bag, paid ahead of time, is a ridiculously high price to charge in addition to the flight cost. Middle seats unless you are willing to pay more. Not even a drink on the plan unless you are willing to pay. etc etc. It is EXTREMELY inconvenient not to provide a paper ticket. I was unable to print a boarding pass as I was away from home. At the check-in I was not given a paper boarding pass, and then when I got to the entrance area, my phone would not work to show the boarding passes electronically. Ryan Air's website was impossible to navigate to find my boarding passes, taking me literally about a half hour to figure out. This delayed our entry tremendously. On the flight out from Barcelona to Rome my son was allowed to carry on his skateboard plus one small other carryon. On the flight back, he was NOT allowed to take the board through security, and was told he was too late to check the board. This turned out not to be true, but we were not informed of this at check-in, again seriously delaying our boarding. Luckily we had arrived at the airport way too early, and this worked to our advantage given Ryan Air's incompetence. The next day we flew home on Swiss Air - what a pleasant difference to fly on a real airline! No issues, lots of help, etc. etc."
Pro: "I arrived at the airport at the last minute, and the staff was very helpful ensuring I get onto the plane on time."
Contra: "I confirmed and booked online to avoid the fees, however they did not show it in the system. They confirmed I had paired for a new such but still charged me. My bag was overweight and I have to pay a small fortune for that. I was instructed to contact their customer service to get the bill taken care of."
Contra: "Flight delayed again in a weeks time"
Pro: "RyanAir has incredibly comfortable seats with TONS of leg room. They were very polite, and lovely!"
Contra: "I didn't like having to pay for water. I also have a carry on size bag that fit in all other airline overhead compartments. Ryan air has smaller maximum size bags meaning I had to check my bags for quite a fee."
Pro: "I didn't like anything"
Contra: "Everything is boor"
Pro: "Row 1 seating"
Contra: "40 mins late"
Contra: "No information from either Kayak or Ryan that I needed to finds a way to print my own boarding pass or face a $50 fee. Absurd!"
Pro: "The tickets are very cheap. That's the only good thing I can say about them. You have to check in online prior to boarding. While this may seem easy enough, their system is easily bogged down. Interesting that the portion of their system for purchasing baggage check in works like a charm. But over half an hour later the loading for the final boarding passes took forever and never finished. Shouldn't be a problem but this airline counts on it. After a long wait with a long line and 2 attendants we finally get to the front where the woman exhorts more money in a penalty from us than the entire round trip tickets cost. Additionally this means standing in another long line full of people also being extorted while we run the risk of missing our flight, though we arrived 3 hours before. Didn't have the heart to stand the line up arguing how it was wrong as that would definitely have made someone behind us miss their flight. They very nonchalantly inform you that if you don't pay you don't board though the problem is theirs."
Pro: "although the crew had to make an unscheduled flight, they were very nice"
Contra: "the airplane had a technical issue (they told us it had a flat tire during landing) but they didn't manage to change the wheel and we had more than 4 hours delay. We had to wait for another plane to land in Timisoara (from London) and they scheduled that plane to take us to Bucharest. They should be honest from the beginning instead of telling a lot of lies - it may avoid a lot of conflicts between passengers and crew."
Pro: "All went well,enjoyed every moment,thank-you too the crew and our save flight with Ryanair"
Pro: "That it will be the last time we fly RyanAir. Theur motto low vist simple isca joke only if u have no luggage and do mot eat. Everything is nickle dime even pay forcacdrink of water. Even though purchased priorityvboarding and wheel chair assist, we were coerced to check our rollers and the chair assist was late and deplorable! The crew spends more time hawking food duty free and lotto and does not even collect waste. No flight info at gate. Aisle passenger allowed to have a bag that did not fit underr seat between his legs whole flight in controvention to safety rules!"
Pro: "Check in process, boarding, in flight service"