Late gate change. Delta’s gate 37 is actually gate 24B- of course it is because it’s LAX. Delta staff acts as if 37=24B is the new math and we are stupid to not know this conversion. Delta staff acts surely and borderline hostel. Not sure if this is LAX or Delta’s culture. Either way, it stinks.
The check in process here in Phoenix was horrible. Incompetent agents, lack of staff, management indecisive, and lack of any urgency for passengers whose flights were set to leave. The flight crew were tired and stressed though that could be Delta's fault. The pilot was a pro! Thank you for the smooth flight!
KLM flight sucks! Not very active about telling passengers to put in their mask over the nose. 🙄
Flight was canceled by Delta at the last minute.
All 8f rhe main dishes in business class had cumin or other sharp spices which I can not tolerate
Pro: "Seat was not comfortable for a 3hr flight. Was very disappointed"
Contra: "Seat, tv, choices, flight attendants speech articulation."
Pro: "It was a safe journey good rest and a very smooth operation"
Contra: "More vegan options"
Contra: "The Entertainment display didn't work."
Pro: "Very nice crew, precisely respects the flight schedule"
Pro: "Overall the flight was very comfortable."
Pro: "Service was ok not a big deal. Could've had a accommodate us for the 2 hour delay"
Contra: "2 hour delay...and once in seat it was too hot with traffic of planes in front of us."
Contra: "Was not offered a drink in first class prior to take off."
Pro: "Flight crew was ok and boarding was really quick"
Contra: "Terminal 2 security at LAX is awful and inefficient Also plane had a malfunctioning switch and it took them 1.5 hrs to fix while we are on the plane. This was 1.5 hrs delay on a 58 minutes flight. :("
Pro: "Crew, chairs, entertainment"
Pro: "All was good"
Contra: "All was good"
Contra: "As usual, the food is pretty mediocre even in first class. Edible but now much more ."
Pro: "Awesome prompt and courteous service."
Pro: "Inflight movies and charging stations at every seat at the delta Gates and at every seat on the plane."
Contra: "We had originally reserved a window seat and an aisle seat but when they changed our flight they put us by the window seat and the middle which we didn't like."
Contra: "Got a stiff neck cause the seat would not go back. Makes it difficult to see the entertainment with my progressive lenses"
Pro: "Wi-Fi and movies to pick from,super!! Nice music while loading and unloading. Calm feeling with everyone,brilliant idea. Keep it up!"
Contra: "Best flight, security our always the downer in traveling."
Pro: "Boarding was on time and the process was efficient."
Contra: "The flight attendant could not serve coffee or tea due to "no potable water" onboard! The electric outlets at each of our first class seats were not functional, both the USB ports and the electric plugs did not work so we were not able to charge our phones during the flight. When I mentioned this to the flight attendant her response was that she had not received a report that the electric was not working. No other assistance was offered. There was very little legroom even though these were sold as first class seats. The plane was old and dirty, the armrests were sticky."
Pro: "Great service by crew!"
Contra: "Took too long to get on board."
Pro: "The flight was delayed by 50 minutes and then they underestimated the time to de-ice."
Pro: "Got an upgrade to econ comfort"
Contra: "WIFI wasn’t working. USB charging port wasn’t working either"
Pro: "Not much to like"
Contra: "Poor customer service, panicking customers for nothing and just general lack of consideration for paying customers. Definite turn off to Delta. Not planning to use this airline agaon"
Contra: "The crew was late so we were delayed two hours. I find that extremely infuriating when you are a passenger and have to show up two hours before your flight. I also would lose my job if I was two hours late for a client."
Contra: "My flight got delayed for twelve hours with no compensation for a hotel."
Pro: "customer siervice was great and welcoming was awesome"
Pro: "Excellent Detroit crew"
Pro: "Crew was very nice, boarding went smooth and flight was on time... No complaints!"
Contra: "It was freezing cold on that flight. Cold air from side panels above the windows was blasting in our faces."
Contra: "Got stuck for two hours sitting in the plane because the computer systems went down."
Pro: "Clean & modern aircraft Comfortable seat Proactive customer service"
Contra: "Delayed departure (due to Air Traffic Control) Finding my bag damaged on arrival More refreshments would have been nice"
Pro: "Tv on flight"
Contra: "Flight attendant skipped me for drinks"
Pro: "Got a window seat, my luggage arrived with me"
Pro: "Fast boarding, everyone nice."
Contra: "Wifi was yo and down the whole flight, about 20 times, so kids were not entertained."
Pro: "we got on another air conditioned plane"
Contra: "We initially were put on a plane with defective air conditioning.... it took 90 minutes to finally decide to put us on another plane. The older planes have hardly any room under the seat in the isle seats."
Pro: "The flight attendants were very friendly"
Pro: "Crew was fantastic! Everything was satifactory and as expected."
Contra: "Flight was delayed from leaving the gate due to a fuel manifest needing to be signed. My baggage was really mauled ( by TSA or by Delta baggage handlers, I don't know). One zipper on a compartment was totally torn off. Another zipper was missing its pull and was difficult to open."
Pro: "EZ play newer plane nice staff"
Contra: "Power plugs did not work in seating row and air vents did not work"
Pro: "Great staff, quick service."
Pro: "I got home."
Contra: "Staff is ticketing were unhelpful in straightening out Boarding process. I ask for help and the agent came over and read the computer screen to me as if that was all he was there for."
Pro: "Just to clean the cabin a bit more and the folding table tops. thanks!"
Contra: "The fact that seats could not be reserved ahead of time. Having them assigned at the gate is illogical and does not reward the passengers who reserve / check ahead of time. Additionally, it creates unnecessary rush at the gate."
Pro: "Efficient, comfortable, on time"
Contra: "Boarding. Was late because 1- airplane arrive about 10 minutes late and 2-have to wait passengers coming from Orlando."
There was some confusion at the Lufthansa Service Center in the Frankfurt airport. The guy there gave me the wrong information about boarding passes for my connecting flight that led to a lot of running around. But the flights themselves were fine. Staff were helpful. Food leaving Germany was great, but food leaving the US was mediocre.
Expected A320neo as per the booking, got a 28 years old A321. Still no food service. Not impressed at all this time by Lufthansa.
Final leg of our long journey was from ORD to AUS and it was good
Contra: "Flight was cancelled"
Pro: "I didn’t get the chance to experience the seats because I didn’t get to be on the flight due to a huge mistake of a Lufthansa employee"
Contra: "Hire better competent people!"
Pro: "I had a connection flight which would not be for another 11 hours so I left the airport to get some sleep coming back the same carry-on I have with me now cannot come with me they want me to pay 40euro. In the meantime the flight is 40% empty and plenty of over head and yes is the same size of plane I came in the first place. However the agent was nice after I explain my situation she not charges me."
Contra: "Same airline coming from one place have different methods it’s a bit confusing."
Pro: "Lufthansa is an airline in a different class altogether. Can not compare with any commercial airline that flies to Europe"
Contra: "Great food, comfortable seats, enjoyed the whole 11 hour flight."
Pro: "In-flight crew was friendly, the food & beverages were OK and there were plenty of in-flight entertainment options."
Contra: "They double charged the baggage fees: I prepaid in advance but upon checking in for the return flight the representative wasn't able to locate the appropriate information, although I had a printed copy of the confirmation email they sent. I had to pay for it again which is a lousy experience."
Contra: "Went First Class. What a joke! Coach seats & service. Only difference is they leave the middle seat empty. This appears to be the European standard (we flew on 3 different airlines) for 1st Class within Europe flights. Save your money, fly coach within Europe."
Pro: "Nice crew members. Even though it was a short flight, they served a snack and drinks."
Contra: "terrible experience - hidden fees for 1st checked baggage travelocity messed up on their site when the ticket was purchased when in fact the person that travels needs to pay to check in the luggage"
Pro: "The people who work for Lufthansa are the nicest i’ve met, on par with Turkish airlines. The times for boarding and departure were respected, the flight was short but pleasant."
Contra: "The long lines. After check in and security, boarding could have involved less of a standing and waiting, with a bit of ahead communication that could be attained. For instance indicate the order of boarding, time until boarding, and place where the passengers from rows 50-70 should form ia line..."
Pro: "All good - Lufthansa even handled an unexpected air traffic delay well, meaning my connection still worked. Great price too - booked at short notice and Lufthansa business was half the price of BA. Far better device too."
Contra: "No negatives."
Pro: "Flight on time, good service, helpful staff"
Pro: "Crew very nice and carefull"
Contra: "My luggage was destroied ;-("
Pro: "Staff was very polite, helpful, and attentive. Our flight left late due to a delay with the plane, and the flight attendants were very proactive about informing passengers about making connections and doing all they could to help."
Contra: "All good."
Pro: "We originally paid for seats a month before and were told to move seats because the plane was full. Plane was not full. Would like refund."
Contra: "Customer service"
Pro: "Lufthansa has it all together and knows how to fly. I recommend to everyone!"
Pro: "Pleasant cabin crew."
Contra: "DREADFUL seats for the price. Small, coffin-like affairs packed together like proverbial sardines. I can't believe there are still middle seats for this price on a modern wide body aircraft. I was on the inside and had to step over my neighbor. The food choices were so unappetizing that I opted not to eat. I usually fly SAS business class, and based on this experience with United, I will go straight back to SAS. They offer better service, better menu choices, and first class seating for the same price. Easy decision."
Pro: "Comfortable seats with plenty of room. Enjoyable crew during the flight."
Contra: "I did not have any complaints about this specific flight."
Pro: "Very good service.."
Contra: "A flight attendant from Bucharest to Frankfurt kept bumping her behind in my shoulder. Before this she was not helpful when I asked her where to put my bag. She shoukd not work with people if she does not like them. Otherwise, everything was great: food, space, movies."
Contra: "crew was not friendly"
Contra: "It wasn't Lufthansa"
Pro: "I was really upset because time for living 6 and we left 8:15 I had connection fly to Romanian I missed because of ...I stay in Germany for 5 hours.I ask Lufthansa too put me on Tarom fly they say is United fly...they really make me updated.I think the crew on United is not friendly.The food waste good in"
Contra: "I like the movie"
Pro: "I have been spoiled with the large planes, so the small ones to me are cramped, but thats with all carriers not just Lufthansa. I generally prefer to fly Lufthansa when heading to Europe."
Pro: "Customer service friendly and attentive!"
Contra: "It took over an hour to drop off a bag prior to boarding. I had already checked in online. There were long lines in Bucharest and simply not enough staff working the Lufthansa desks."
Contra: "Although we had reserved (paid) seats as a family in an entire row, upon check in we were given different seats. We had to spend 20 minutes talking with different agents in order to get our original seats."
Pro: "Movie selection, wine and food"
Contra: "Crying babies - outside of the crew control"
Pro: "Efficient boarding. On time departure."
Pro: "Real food with real tableware even in the Econ section. Unbelievably courteous staff. Will make it impossible to fly Anyone else when going overseas"
Contra: "Nothing...I felt spoiled"
Contra: "The food could be better. The ravioli option very oily ."
Pro: "Was served food and drinks for a 2 hr flight between OTP and MUC. Who else does this? My mom was offered transportation assistance throughout the entire flight. Preboarding on every leg of the flight"
Pro: "Plane was clean and service was great."
Pro: "Attention to details, big clean bathrooms, service with a smile, friendly flight attendants, overall a great experience. I think American, United and Delta and other airlines could learn a lot from this Company."
Contra: "Not much, just the USB port on my chair was not working. No biggie. Reported it and should be fixed asap."
Pro: "Despite the wintry weather, a safe take off and a nice flight. A plus to Otopeni (Bucharest) airport administration - clean runaway, no snow no ice on it."
Contra: "Delay time should be posted accordingly at the gate."
Contra: "My flight was cancelled due to the pilots' strike. I only learned about this when I attempted online check in. Lufthansa never attempted to notify me. Then when I called in to the Romania Service Center to rebook, the phones went down in the middle of the call. That is understandable given the extreme volume of calls they were handling. What is unacceptable, is that they made no attempt to contact me once the phones were up. I ended up calling the U.S. service center at 1am local time to rebook...only 3 hours before I needed to leave for the airport. It took an hour - which I paid for at direct dial international rates - to find a flight. I'm very grateful for the U.S. service rep who was kind and helpful. She was the one bright spot in this poorly handled situation."
Pro: "Service was excellent"
Contra: "All would have been great, but the cross Atlantic had a locked seat assignment. I was assigned last row and middle seat, I could not change seat when there were other seats available at check-in. United would not let agents change either. Maybe kayak related? Expedia always allows seat changes"
Pro: "It was UA. Not Lufthansa."
Pro: "Seat backs are flatter, which for me (a shorter woman) is much more comfortable than the more contoured seats on other airlines."
Contra: "Very dry sandwiches."
Pro: "Flights were on time. Both Air Canada and Lufthansa Airlines Service, including sitting and boarding process were relatively smooth."
Contra: "12 hour long flight from Frankfurt to LA was exhausting."
Pro: "Organized boarding, service, left on time"
Contra: "No gluten-free food when they served the food. They said that they didn't serve gluten-free food on short flights, but this was two and a half hours. Also, I had asked for a gluten-free meal when I booked my flight. Not good in today's world, when quite a few people have to eat gluten-free. (I am a medical doctor.)"
Pro: "Great food, on time arrival"
Contra: "Seats are very tight."
Pro: "Everything went fine."
Pro: "I am very please, and will use Lufthanza always!"
Contra: "All was great"
Contra: "Second baggage charges"
The flight was fine, nothing special, but no problems either.
Pentru mine totul a funcționat bine… chiar foarte bine
Pro: "fast and friendly checkin, fast boarding, easy transmit"
Contra: "Mi s-au pierdut bagajele !"
Pro: "Just in time take of and landing, staff friendliness"
Pro: "Nice crew"
Contra: "You give no room for passengers to sit comfortably. We are crammed in the airplane like sardines in a can. No legroom, small seats, etc."
Pro: "One crew member in the OTP-VIE flight that was great in service ."
Contra: "The delaying of both flights . The crew service on the VIE-NICE flight was awful ."
Contra: "Flight was delayed more 1:15 and it is a 35 min flight. If this happens so late in the night is even worse."
Contra: "Was very satisfied with everything."
Pro: "Perfect timing between flights."
Contra: "A small sandwich would have been nice:)"
Pro: "thebflight wqs smooth and on time"
Contra: "snack they gave something sweet at 07:00 AM"
Pro: "Flight time was quite good"
Contra: "There was a 45 min departure delay and no announcements to us while waiting in the plane about it"
Contra: "Terrible food and service"
Pro: "The crew was amazing, the seat was comfortable"
Pro: "Clean and new planes. On time."
Contra: "On the transatlantic flight the crew was unattractive and somewhat rude. They skipped our entire row serving morning refreshments and then complained and tried to shame us all for calling them back. Food quality was on par with Alegent Airlines. We even got charged for one piece of checked luggage 46lb on a international flight. That was a first!!!"
Contra: "Austrian airlines did not even notified us about cancellation."
Contra: "Austrian Airlines cancelled my flight with no notice, technical difficulties. Woke up before 5 am and went to the airport to find out, then waited in line for two hours to get re-booked on a flight the next day. Really poorly done. No compensation. Would not recommend Austrian Airlines, ever. -Mark Cox"
Pro: "continium of previous service provided"
Pro: "The stewardess is very polite and accommodating n"
Pro: "The service was superb!"
Contra: "The flight was too short."
Contra: "Flyght was terible"
Pro: "The economy seats had as much leg room as the Premium Economy seats on Luthansa, so the comfort over a long flight was better than I expected."
Contra: "The charge for checking a 2nd bag was $100 which I thought was much too high. Food was average and not enough given that we were on the plane for over 10 hours."
Contra: "I wanted to buy an checked-in luggage, but Austrian site did not worked properly, repeatedly gave an error message. I ended up buying it at the counter desk, in the airport, at a much higher price."
Pro: "Very nice crew."
Contra: "Buses to aircrafts. No snack on short flights."
Pro: "The rep was able to get me on Air France instead."
Contra: "This flight switch added a layover and 8 hrs to my journey home. Not to mention I was in a middle seat on the. 11 hr leg when I had originally booked a window seat."
Pro: "The plane took off as scheduled and arrived promptly. Flight attendents are polite, pleasant and helpful."
Pro: "Everything was nice and smooth. It was on time and the crew they were very nice and very good entertainment."
Pro: "The crew was very professional and kind and evetything was on time. The food is tasty."
Contra: "No entertainment at all."
Pro: "Boarding was easy, on time"
Contra: "Crew's attitude for any request was snobby and harsh"
Pro: "they asked me if I wanted an upgrade to business class - nice"
Contra: "they left all the lights on in the plane - difficult to sleep at night. Never had this happen before. Another lady from N.J., originally from SLovakia and going to Kosice for a visit complained about the same thing. SHe was worn out and so am I."
Pro: "Emergency exit row leg room. Good stuff."
Contra: "Flight time, slightly delayed departure."
Contra: "We left from Vienna , two hours late. This kind of problem supposed to be fix it , before.i like to fly with Austrian Airlines, isn't the first time, but now for me , to so long was a big problem"
Contra: "Maybe I should ask for vegetarian meal, because the meal I got was not tasty at all."
Pro: "Unfortunately no good experience comes to my mind..... Only one! At boarding there was a Jewish girl, she was very nice and kind! I wish I could list here more positive!!!"
Contra: "Unfortunately the food was poor quality. You should pay attention to people who eat kosher and have an option available. Eventho I have marked it on my ticket I need kosher food it wasn't available. It is upsetting. It would be a must at every company, regardless of the service to have name tags for the employees!!! Mostly the flight attendants were kind, but as soon as i asked for something it seemed like they don't want to help or work at all. I understand I have traveled on the economy class but shouldn't make a difference how you treat the travelers. The pillows were dirty!!!!! Not only one, because I have asked for more......most of them! It is disgusting! Something must have been wrong with the headphones because the volume was on max when i tried to watch the move but barely could hear anything. I have flew with Lufthansa most of the time and in the future will chose them. Very disappointing that sooo many little things are interrupting a vacation."
Pro: "Whole process of checking in, security, and boarding was very easy."
Pro: "Great grew, great flight. Thank you!"
Pro: "After departing the cluster fk that is O'Hare airport it's such a pleasure to interact with Vienna and Austrian Air. I had 'only' an hour to make the connection, and yet all, that is all, formalities took no more than 10 minutes. I had plenty of time to spare. Waiting area at the gate had plenty of seating and the staff was professional and courteous. We had to gate check bags as the plane was a regional turboprop, but everything went very smoothly."
Pro: "This time it seems I had a little bit more leg room. Which makes a big difference!"
Contra: "Austrian Air has really slipped in its food-product.. Lufthansa put out snacks (cookies etc; even small sandwiches to 'help yourself from' going from Atlanta to Frankfort which was nice). But not the case with Austrian The serving of it was fine. Restroom options are less than adequate too."
Pro: "Pleasant flight crews on all flights."
Contra: "Cramped seating in coach."
Pro: "The boarding and exiting of the aircraft was smooth and organized. I really do prefer that passengers be strictly monitored when boarding the plane according to their seats. It really does make sense to board the plane from the rear forward. I realize airlines feel like they have to make their business class passengers feel special, but it really doesn't make sense for passengers to be climbing over one another."
Contra: "I left my entertainment at home in a mad rush to depart which is very unusual for me. As a result, I had to rely on Austrian Airlines' copyright licenses, and they were less than satisfactory. Fortunately, I'm flying back with Lufthansa, so I hope there will be more variety there. The lavatory at the back of the plane was filthy by the end of the flight. I don't understand why the flight attendants feel to good to clean the lavatories for their passengers. We are stuck on a flying can for 9-10 hours and deserve to have clean lavatories during that time. At one point, I was thirty and approached the back of the plane. When I entered the rear galley, the ladies looked at me like I was intruding. If self-service is not available for passengers, then flight attendants should be prepared to serve their customers."
Pro: "My husband's experience with their flight from Chicago to Vienna was amazing. Everybody helped accomodate him with our 15 month baby boy."
Contra: "The crew (check-in desk & flight crew did not put any effort to help accomodate us). They even asked us to do all the work in asking around. Squeezed us in the tightest place possible for travelling with our baby boy. Will not recommend your airline because of this!"
Pro: "Clean aircraft, very nice crew, nice airport (Vienna). Always enjoy the flights when I'm heading towards home...."
Pro: "everything on time, good selection of movies"
Contra: "the food....pretty bad"
Pro: "Flight was cancelled. Had to wait in the airport with kids."
Pro: "The crew"
Contra: "The lack of space. It was a good thing it was a short flight"
Pro: "Really enjoyed the quick and pleasant service from the crew."
Contra: "This was actually one of the better flights I have been on."
Contra: "There were no air vents, which made for a hot flight."
beware of tight connections at CDG... big airport , bussing from the plane is time consuming...
No online check-in, so not ideal for business travellers having to queue to check-in at Zurich airport
They just let people fly without properly using the required mask
Contra: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us.The food was also mediocre."
Contra: "There was no amenities pack given in Premium economy. The food was ok. It would have been nice to have been offered another bread roll. Seat comfort was fine, but I kept getting hit by the separating curtain as the flight attendants went back and forth from economy."
Contra: "Only a steward that did not help us with luggage when neede..."
Pro: "The gentleman at the check out his name was Omar went over and above the call of duty for Customer Service me being an American he walked me through each step of using flybe via air France and paying for checking my bags and even the carry on luggage and getting me through security etc."
Pro: "The bread was fresh and food better than other times"
Contra: "Crew is always aggressive and unfriendly"
Contra: "Our request for vegetarian meals got lost after a glight was cancelled."
Pro: "Crew was great. Seats were comfortable."
Contra: "The airline lost both of my luggage suitcases."
Pro: "Great crews, excellent customer service"
Pro: "Not being charged for my first bag of luggage"
Contra: "Seat was super uncomfortable. Could not fit in my legs at all, could not recline it enough. Maybe sufficient for a one hour flight, definitely not on an intercontinental flight."
Pro: "I really liked my seat, but it was one of the only ones that didn't have a USB port."
Contra: "See above. Overall, very nice experience."
Pro: "Everything was great"
Contra: "Check in process running smoothly and better announcement of gate change"
Pro: "Very little"
Contra: "Flight was very crowded. Flight crew kept bumping into my seat and never apologized"
Pro: "Staff and services all very good definitely"
Contra: "Everything was brilliant"
Pro: "Crew was nice movie selection was good."
Contra: "Plane was late which caused a 5 hour layover in Paris CDG. Food not very good. Entertainment system clumsy to operate."
Pro: "1. The flight attendant staff was very polite and cheerful. 2. The plane was clean and comfortable."
Contra: "1.The entertainment monitor did not function well enough to be able to watch. 2.The headset only function on one ear. 3. You could not hear announcements over the PA system"
Pro: "Service and crew are great"
Contra: "I was treated like I am not supposed to ask for food and they had one choice of meal for me while they had 2 for the rest."
Pro: "Very quiet"
Contra: "We were in the last few rows on a turbulent route. The yaw damper constantly overcorrected, resulting in lots of side to side motion for the passengers"
Pro: "25 min ahead schedule!!!"
Contra: "Cabin space, too narrow rows."
Pro: "It was on time"
Contra: "Hard seats Boarding was 35 min delayed"
Contra: "We were 2h late"
Pro: "Very good male crew member. Pilot genuinely apologetic for the delay."
Contra: "After running due to a 1 hr 10 min change over between flights boarding didn't prioritise anyone but I got on fine. Only to be told at the departure time that there was a problem with the baggage hold and we were delayed. In total 50 minutes late leaving. Breakfast a simple brioche with nothing to add to it."
Pro: "Comfortable, hospitality and wonderful service"
Pro: "The crew was very friendly and professional. The food very good"
Contra: "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."
Pro: "The cabin crew were excellent"
Contra: "We were transported to the plane which was quite some distance to the plane via bus after climbing down steep stairs from the departure gate area. Then we had to climb steep steps in extremely hot weather. We were then delayed for a hour in the plane in very hot conditions as the plane had its air conditioning off and the ground air conditioning was not put on. We were swearing in the heat for an hour!! We arrived at our destination and hour and half late!!"
Pro: "Food and service was good and price was acceptable"
Contra: "Very long route"
Pro: "Standard on most parts with pleasant staff"
Contra: "Flight was 1/2hr with poor pre-flight communication on the topic. Food wise, the chocolate cookie was better than nothing...but a little savory snack would have been nice."
Pro: "Speed, courtesy of the flight attendants"
Contra: "Landing was a bit rough, understandable due to the weather."
Contra: "no vegeterian sandwiches very disappointed"
Pro: "Cabin crew very friendly and caring."
Contra: "Airport services and lounge are OK."
Contra: "Some toilet facilities out of order and some slow service"
Contra: "Cramped, no cabin bag space, late departure with no communication and lost checked luggage. Not a great Air France experience."
Pro: "Good boarding procedure."
Contra: "Nothing much to add for a short journey."
Pro: "Good on a short flight"
Contra: "Paying for carry on due to weight limit. First time this ever happened!"
Contra: "Disappointed to get delayed due to control tower issues at CdG. Landed more than 30 mins late in London"
Pro: "Chicako Párizs szuper , udvarias személyzet pontos érkezés."
Pro: "Nice Flight Attendants Good Food"
Contra: "Flight was delayed by 1.5 hours"
Contra: "Meal choice missing kosher non-gluten combination."
Pro: "Disorganised and slow"
Contra: "Couldn't organise a booze up in brewery. Baggage offload took forever"
Pro: "I like service of AF"
Pro: "Panamá airport is a disaster, unorganized and dirty"
Contra: "Panamá airport"
Pro: "I had a choice of movies, games and music that was very appealing. My concerns about not receiving the correct meal was handled professionally and promptly during the flight. I was surprised they couldn't discover I only ordered it for the second leg of my flight."
Contra: "Being placed into a window seat at 6' 5". Although I opted for general seating rather than paying for a extra leg room which is out of my budget. Not getting an aisle seat was disturbing at my height. Then there was the guy in front of me not willing to forego putting his seat back on my knees for over half the flight. It would be nice if the seat assignments for general boarding considered the height of the person being assigned."
Pro: "I didn't feel cramped in a Window Seat. Two meals were served during the flight. It was nice to get back to being fed something other than skippy snacks on an airline flight."
Contra: "I was ignored over and over again as ice cream, drinks and snacks were offer by the crew. It would have been nice if some would ask me before falling asleep if I wanted to be roused for snacks and desserts. After being on back to back flights of more than 10 hours each it would be considerate for the crew to be aware of my length of travel and to make sure they don't assume my resting my eyes is the same as me being asleep. Even when I was awake it appeared I was being overlooked, ignored and left out of complimentary services I saw other receiving....my bad for not asking to be noticed."
Pro: "Kind, courteous, attentive crew. Smooth flight."
Flight delayed out of MCO cost me my connecting flight to PDX. Held up in a hotel in Phoenix…
Contra: "Good flight"
Pro: "Crew mediocre, a bit odd. Old plane, no power, WiFi, nor entertainment."
Contra: "WiFi and entertainment"
Contra: "Business class for 4.5hrs overnight without flat seats!! Zero entertainment!"
Pro: "good service"
Contra: "More leg room"
Pro: "Whole row to myself. Greqt movie, in early and informative pro of a captain."
Pro: "plane was very nice and roomy, crew were friendly and good service"
Pro: "Not much crew stayed in back almost the whole 6 1/2 hr flight and seemed not to friendly"
Contra: "It would have been better if they had departed when they said they were going to after a delay. Flight was delayed first 1 hr then two more hours. The airline finally posted that it would depart a 4 PM and we didn't even start boarding until 5PM. Then they tried to rush us on so that everyone was standing on the HOT jetway for 10 min waiting to get on the plane. Plane didn't take off til 5:35 PM. Over all on this trip I had three flights that were delayed. I'll think twice before taking American Air again."
Pro: "I didn’t like anything at all"
Contra: "They have to add electronic devices or charge plug on it"
Pro: "Comfy seats"
Contra: "The crew"
Pro: "Smallest seats of any airline I've recently traveled on"
Pro: "Average with nothing exceptional. My wife requires a wheelchair and that gets you through the process from chair side to boarding with no lines to wait in. But that’s normal for any airline and it’s usually the airport service."
Contra: "The usual, roomier seats, on time"
Contra: "Flight was canceled"
Pro: "Awesome Customer Service"
Contra: "To change a flight they want $200! That is why I changed to Southwest."
Pro: "Crew was very friendly"
Contra: "Seats were extremely uncomfortable, and hurt my back very much."
Pro: "Great crew and seat"
Pro: "great trip and crew"
Pro: "Comfy seats with ample room."
Contra: "6 hour flight with only one cookie and two drink snack offer."
Contra: "Flight left the gate late, then sat on the tarmac for 30 minutes causing me to miss my connection to Austin. Couldn't get another flight that night to Austin so flew to Dallas, got in at midnight, had a to get a room which was not reimbursed. So sick of American Airlines and will not use them aga"
Pro: "The greatest part of the trip for me was the smooth landing."
Contra: "I wanted a voucher ride but they only needed a few volunteers."
Pro: "The Flight crew was courteous and took care of us despite a series of extremely unfortunate circumstances."
Contra: "Due to a computer malfunction we were stuck on the tarmac for some time, when it was decided to find a new gate to return to. /The tech crew eventually gave the all clear and upon returning to the tarmac, the same computer malfunction occurred, and again we had to return to the gate. This was all totaled 2.5 hours on the Tarmac. Finally, some 5 hours late we departed Miami in a different plane. Upon arrival in Phoenix, the captain wearily announced that there was no ground crew awaiting us, so we had to wait some time on the tarmac there to disembark. Never before had I heard a airline captain encourage the passengers to write a letter of complaint to his employer."
Pro: "Friendly staff and helpful"
Contra: "Did not fly out of Ontario, I was being led to fly out of LAX since there was a delay. Ended up flying out of John Wayne Airport."
Pro: "Staff were nice enough."
Contra: "We gate checked our stroller and carseat intending to pick them up at the gate when we land. This is something we do every flight we take with no issue, but despite the gate agent confirming that the items would meet us on the jetway, when we landed, we were informed that we would need to pick them up in baggage claim. This meant that instead of having our infant sleeping in his car seat as we spent an hour + going through customs, we had to carry a crying baby around the entire time. In addition to the fact that we asked the gate agent told us the wrong thing, instead of being handled with care, the stroller and car seat were sent down the baggage claim carousel with all of the other bags, getting banged up. This was incredibly frustrating and a terrible customer service experience."
Pro: "Boarding was quick, flight took off and landed close to the time it was supposed to."
Contra: "Seats could be more comfortable, first check d bag could be included instead."
Pro: "American did transfer us to another flight after several hours' delay."
Contra: "Lack of scheduled flight crew caused a 2 hour delay causing American to re-route us via Chicago in lieu of Phoenix. Still, arrived 2 hours later..."
Contra: "Flights from PDX to BOS cancelled. Rerouted to PHX. All flights out of BOS, DC, Philly cancelled. I missed my Habitat for Humanity trip, not getting any refunds on flights or hotels. Out thousands and no one is helping me."
Pro: "On this flight back to Arizona they arrayed mutt husband and I together, unlike on our way to Spokane. That was much better. We had more leg room this time."
Contra: "The seats are hard, fine for young people, but difficult for older people with arthritis and Auto immune diseases, such as fibromyalgia."
Pro: "On time. Nice plane."
Pro: "The plane was newer, drinks are available. Seat only reclines half an inch or so so get ready for that."
Contra: "Crew on aa is the worst bunch of entitled fools, almost as horrendous as united."
Contra: "Flight was overbooked"
Contra: "They did not compromise when I couldn't go, I understand no refund but I cancelled a few days after,"
Contra: "Not a fan of baggage fees especially this high for only one checked. Next time Southwest Air, I guess."
Contra: "Nothing was together, missed connection. Had to buy a hotel in Phoenix"
Contra: "delay, then no sandwiches available for purchase onboard during a 3-hr evening flight"
Pro: "The flight was very good. Boarding was good, shorter flight, smooth, landed and off we were."
Contra: "Seating still needs a little more padding for comfort. Delta airlines has a screen on every seat and you can see where you are and how far you have gone and so on. That would be nice. It was very difficult to hear what the pilot said when he spoke to say hello and whatever else he said. Entertainment? There wasn't any on this flight"
Pro: "Airline and crew looked after us and kept us informed. My app said the flight was delayed but the captain didn't seem to know this so we sat for half an hour or more after planned departure. Maybe he hoped to get an earlier slot. We were 30 mins late in the end."
Contra: "No food for purchase, just a drink and biscuit."
Contra: "There was no food offered. The stewardess was not happy to be at work."
Pro: "Friendliness of flight crew; entertainment choices."
Contra: "Food was poor for first class."
Pro: "Quiet. Overnight."
Contra: "no meal, no internet."
Pro: "Crew was fine even when we had to sit on the ground for 1 1/2 hours for a repair."
Contra: "American Airlines didn't honor my choice of seats."
Pro: "Flight was late arriving; then 45 minutes late leaving for PHX, creating concern about catching connection. However, once arrived in PHX, the connecting flight was in the same concourse, which was often not the case. So, could easily make the connecting flight. Also, the push by crew to "valet check" carry in luggage was too aggressive, especially since there was ample space to store luggage above the seats, then having to wait 10 minutes or more to retrieve luggage at entryway while being concerned about connecting flights was an example of a poor system for serving passengers when a flight is let."
Contra: "The wifi did not work and we were not offered any food, and the beverage choice was only water or coffee. Very old plane with broken seats."
Contra: "bag got lost checking it at the gate in dtw, bag went to santa barbara, completely wrong airport. huge inconvenience"
Pro: "i liked that the flights were right on time."
Contra: "the plane was a bit cramped but I guess there isn't that much room in a plane to begin with."
Contra: "You need to add a not applicable choice to your list. I did not eat the snacks offered on the flight nor was there any entertainment that I could find."
Pro: "I like that the times American Airlines offered to get to my destination."
Contra: "The planes are not so clean and very old... These days it makes me more willing to pay extra to fly on a newer plane."
Pro: "Crew was nice including those helping with boarding."
Contra: "Difficult to recline chair. Limited snack options. Landing was a bit rough."
Contra: "They boarded group 1 all at once. I was group 2. They boarded all of us all at once. It was a cluster!. I haven't flew in 6 years. But when I did they boarded by so many rows. Not all at once . Boarding was horrible. It was like a cattle drive."